Digital Strategy Unlocked – Details, episodes & analysis

Podcast details

Technical and general information from the podcast's RSS feed.

Digital Strategy Unlocked

Photon

Business

Frequency: 1 episode/48d. Total Eps: 21

"Digital Strategy Unlocked" is a show that helps CIOs and other business leaders take a step back, take a breath, and consider the broader perspective, to rethink how digital can transform businesses. In every episode, we provide cutting-edge insights from global Digital leaders to help increase IT product adoption and accelerate business outcomes.

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Apple

Data updated on 04/07/2026

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Apple Podcasts

🇬🇧 Great Britain - Management
10/03/2025
#86

Spotify

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RSS feed quality

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Score global : 58%

Publication history

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Latest published episodes

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AI and Customer Relationships: Connect or Deflect - Guy Nirpaz

Episode 20

Thursday, February 27, 2025 • Duration 34:39

Join our host, Deepak Sharma, for a thought-provoking conversation with Guy Nirpaz, Founder and CEO of Perspective AI. Explore Guy’s insights on AI’s role in customer relationships, balancing efficiency with human connection, and the concept of customer clarity in a digital-first world. Learn how AI can help businesses scale engagement, enhance trust, and drive value, rather than simply automate interactions.

Discover actionable strategies for customer success at scale, leveraging AI to bridge gaps, break silos, and optimize relationships. Gain inspiration from Guy’s journey in customer success and his vision for AI-driven transformation in business. An essential listen for digital leaders and innovators looking to shape the future of AI-driven trust and customer relationships.

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From Chalkboards to Cloud: Digital Transformation in Higher Education

Episode 19

Tuesday, January 7, 2025 • Duration 31:23

Join our host, Deepak Sharma, for an engaging discussion with Bharath Prabhakaran, Vice President and Chief Digital Officer at the University of Cincinnati. Explore Bharath’s insights on digital transformation in higher education, including unique challenges such as balancing innovation with regulatory compliance, integrating diverse data systems, and leveraging AI responsibly. Discover actionable strategies through initiatives like the Bearcat Insights program and AI Enablement Community of Practice, aimed at modernizing infrastructure and fostering innovation.

Gain inspiration from Bharath’s journey from corporate to higher education, his passion for giving back, and his dedication to driving impactful change. A must-listen for digital leaders and innovators seeking to navigate the complexities of transformation in the academic space while maintaining ethical integrity and fostering inclusivity.

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Accelerating Healthcare with AI, Balancing Innovation with Ethical Health: Sylvain Hanssen

Episode 18

Friday, December 13, 2024 • Duration 30:10

Join our host, Deepak Sharma, for an engaging discussion with Sylvain Hanssen, Director of Digital Commerce at Phoenix Group. Explore Sylvain's insights on accelerating healthcare with AI, balancing innovation with ethics, and navigating the complexities of healthcare transformation. Discover strategies for responsibly leveraging AI to improve patient outcomes, enhance healthcare professional workflows, and foster trust in a complex ecosystem. Gain actionable advice on transforming operations, creating impactful digital solutions, and driving change with a positive mindset and practical execution.

A must-listen for digital leaders and innovators aiming to redefine healthcare experiences and lead ethical transformations in the digital era.

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Crafting Seamless Journeys: Digital Strategy Meets B2B Customer Experience - Sunil Unni

Episode 17

Monday, December 2, 2024 • Duration 31:42

Join our host, Deepak Sharma, for an engaging discussion with Sunil Unni, VP of Digital Marketing, Strategy and Platforms at Avantor. Explore Sunil's insights on crafting seamless journeys for B2B customer experiences, where digital strategy meets procurement efficiency. Dive into strategies for simplifying complex B2B buying processes, leveraging data integration, and fostering innovation with cutting-edge technologies like agent-based AI. Discover actionable advice on building a strong digital foundation, navigating organizational challenges, and creating a future-ready business culture.

A must-listen for digital leaders aiming to redefine customer experiences and drive digital transformation.

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Chat to Conversations Redefined with Digital and Gen AI - Ashish Garg

Episode 16

Thursday, November 14, 2024 • Duration 41:01

Join our host, Deepak Sharma, for a captivating conversation with Ashish Garg, Co-founder & CEO at Eltropy. Discover how Ashish successfully led the transformation of Eltropy, empowering community financial institutions to embrace digital transformation and generative AI. Learn how customer-centered values and a “team of owners” culture were pivotal in reshaping member interactions through anytime, anywhere access, and explore Eltropy’s approach to AI-driven automation, empathy in complex conversations, and ethical leadership in the digital age.

Tune in for actionable insights on driving digital transformation and building a future-ready organization—an essential listen for digital leaders.

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Building a Digital Future: The Overlooked Non-Digital Blocks - Anne Guichard

Episode 15

Thursday, September 19, 2024 • Duration 28:04

Join our host, Deepak Sharma, for a captivating conversation with Anne Guichard, Global Head of Digital Platforms and Transformation at L'Oréal. Discover how Anne successfully led the transformation of Website Factory, overcoming challenges through strong management, creativity, and communication. Learn how non-digital skills were pivotal in turning a near-failure into a global success, and explore L'Oréal’s approach to agile development, AI innovation, and ethical leadership.

Tune in for actionable insights on driving digital transformation and building a future-ready organization—an essential listen for digital leaders.

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Decoding Smart CPG: Neeraj Agarwal

Episode 14

Friday, August 16, 2024 • Duration 29:28

Join our host, Deepak Sharma, for an insightful conversation with Neeraj Agarwal, CIO at Torani, as they explore the future of consumer goods through the lens of Smart CPG. Discover how AI, IoT, and data-driven insights are revolutionizing product personalization, supply chain optimization, and customer engagement. Neeraj shares his expertise on the evolving role of technology in driving innovation and maintaining the balance between automation and human touch.

Tune in for actionable strategies on digital transformation and the future of AI in CPG - a must-listen for digital leaders.

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Support to Advocacy - The Path to Effortless Customer Experience: Tarun Luthra

Episode 13

Friday, June 21, 2024 • Duration 23:12

Join our host, Deepak Sharma, for an engaging conversation with Tarun Luthra, Global VP of Customer Experience at SAP. Discover how AI is revolutionizing customer experiences and transforming support functions into revenue drivers. Learn why trust, human connection, and adaptability are more critical than ever in today's digital landscape.

Tune in for actionable insights into experience economy, product success, and the future of digital interactions — a must-listen for digital leaders.

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Democratization of AI - The Key to Digital Transformations in the Enterprise: Markus Zirn

Episode 12

Tuesday, March 19, 2024 • Duration 29:35

Join our host, Deepak Sharma, in an illuminating conversation with Markus Zirn, Chief Strategy Officer at Workato, as they discuss the democratization of AI and its pivotal role in driving enterprise success. Markus highlights the three key patterns fueling AI integration and the core tenets essential for AI-driven transformations.

Tune in for actionable insights into GenAI's transformative power to reshape your business processes — a must-listen for digital leaders.

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Experience Digital – The Dance Between Interactions and Relationships: Martin Mrugal

Episode 11

Monday, February 19, 2024 • Duration 32:17

Join our host, Deepak Sharma, in a riveting conversation with Martin Mrugal, Former Chief Operating Officer at Ellucian, exploring the evolving dynamics of digital interactions and relationships. Martin highlights the critical role of AI and machine learning in enhancing predictive analytics and customer engagement.

Tune in for actionable insights on integrating technology with human touchpoints to drive customer success.

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Digital Strategy Unlocked – Details, episodes & analysis

Podcast details

Recent rankings

Apple Podcasts

Spotify

Shared links between episodes and podcasts

RSS feed quality and score

Publication history

Latest published episodes

Related Shows Based on Content Similarities

Apple Podcasts

Spotify

Related Shows Based on Content Similarities

Digital Strategy Unlocked – Details, episodes & analysis

Podcast details

Recent rankings

Apple Podcasts

Spotify

Shared links between episodes and podcasts

RSS feed quality and score

Publication history

Latest published episodes

Similar podcasts and content

Related Shows Based on Content Similarities

Apple Podcasts

Spotify

Related Shows Based on Content Similarities