Matt Fanslow shares experiences with new hires at the shop, highlighting their questions about air conditioning systems and diagnostic processes. Using a crossword puzzle analogy from Jorge Menchu, Matt illustrates effective diagnostic strategies, stressing the importance of starting with 'simpler' problems to build understanding and gain confidence. Matt praises Jorge for his impact on diagnostic processes and tools, noting that his work has greatly enhanced the capabilities of technicians in the bays.

Show Notes

• Hiring New Technicians (00:01:05)
• Challenges of Answering Questions (00:02:19)
• Understanding Air Conditioning (00:03:37)
• The Importance of Foundational Knowledge (00:06:06)
• Richard Feynman's Insights (00:07:43)
• Diagnostic Processes Discussion (00:12:17)
• Jorge Menchu's Impact (00:14:55)
• Crossword Puzzle Analogy (00:16:02)
• Understanding the Diagnostic Puzzle (00:19:28)
• Focus on Relevant Issues (00:20:38)
• Addressing Quick Diagnostic Questions (00:22:58)
• Acknowledging George Menchu's Contributions (00:24:09)
• Effective Problem-Solving Strategy (00:25:26)

Thanks to our Partner, NAPA Autotech

NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

Contact Information

• Email Matt: mattfanslowpodcast@gmail.com
• Diagnosing the Aftermarket A - Z YouTube Channel

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Matt Fanslow explores the contentious topic of whether employees should give a two weeks notice when leaving a job. He challenges the power dynamics and expectations between employees and employers, questioning the fairness of this common practice. Matt highlights the lack of reciprocity from employers regarding severance packages and the potential negative impact on future job references if notice isn't given.

Show Notes

• The Two Weeks Notice Question (00:01:10)
• Power Dynamics in Employment (00:02:16)
• Expectations of Notice (00:03:38)
• Severance Packages Discussion (00:04:50)
• The Balance of Notice and Severance (00:06:01)
• Consequences of Leaving Without Notice (00:07:15)
• The Hypocrisy of Notice Expectations (00:08:21)
• Severance Considerations (00:15:00)
• The complexities of human behavior in the workplace (00:18:29).
• Discussing severance and vacation time (00:21:01)

Thanks to our Partner, NAPA Autotech

NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

Contact Information

• Email Matt: mattfanslowpodcast@gmail.com
• Diagnosing the Aftermarket A - Z YouTube Channel

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partner, NAPA Autotech napaautotech.com

Matt Fanslow discusses the importance of forming relationships with tool truck dealers. He emphasizes the benefits of sharing information and knowledge, highlighting the potential for mutual support and collaboration within the automotive industry. 

Show Notes

• Interactions with Tool Dealers (00:01:08) Discussion on the visits by tool dealers and the challenges in communicating needs and preferences to them.
• Developing Relationships (00:02:15) Importance of developing relationships with tool dealers, outside salespeople, and distributors, emphasizing the need for networking and knowledge sharing.
• Challenges with Tool Offerings (00:03:37) Exploration of the limitations and challenges in the offerings of tool dealers, including the lack of awareness about alternative products.
• Quid Pro Quo in Information Sharing (00:05:03) Discussion on the concept of quid pro quo, where information sharing with tool dealers can lead to mutual benefits over time.
• Challenges Faced by Tool Dealers (00:06:14) Insight into the challenges faced by tool dealers in keeping up with product knowledge.
• Enhancing Relationships with Tool Dealers (00:13:04) Encouragement for forming strong relationships with tool dealers, emphasizing the mutual exchange of knowledge and support.
• Expanding Services and Product Offerings (00:16:01) Exploration of the potential for expanding services and product offerings, including high voltage gloves and technical tools, to support the evolving needs of automotive professionals.
• Symbiotic Relationship with Tool Dealers (00:17:19) Emphasis on the symbiotic relationship between automotive professionals and tool dealers, highlighting the mutual benefits of collaboration.

Thanks to our Partner, NAPA Autotech napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Aftermarket Radio Network: https://aftermarketradionetwork.com/

* AAPEX Technician of the Year

* Article for AAPEX Magazine

* Value of Time

* ...maybe a little physics of time...

The show is sponsored by NAPA Auto Care napaautocare.com

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

• Cameras We're Using
• Important TIC specs
• Common Uses for TICs
• Not so Common Uses for TICs

The show is sponsored by NAPA Auto Care napaautocare.com

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

* 10,000 Hours

* Work Environment

* Valid Feedback

* Networking!!!!!

* Comfort Zone

The show is sponsored by NAPA Auto Care napaautocare.com

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

• Who is Daniel Negreanu
• Get Knocked Down, Get Back Up
• Evolution of Knowledge
• Respect Forefathers
• Learn from the New Guard
• Honesty, humility, modesty.

The show is sponsored by NAPA Auto Care napaautocare.com

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Show Notes:

• What is an oscilloscope
• Why use an oscilloscope
• Features of oscilloscopes
• What are some essential scope specs
• Advice on scope use

The show is sponsored by NAPA Auto Care napaautocare.com

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Matt Fanslow Compares Work in the Bays, specifically Diagnostics to Health Care with Dr. Jamie Jackish

• Do they have a diagnostic machine
• Continuous learning
• Skill gaps and education
• Analysis parallels

The show is sponsored by NAPA Auto Care napaautocare.com

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

• Auto Technicians in a group with higher rates of suicide
• Warning signs of thoughts leading up to suicidal thoughts
• Triggers for the path to suicidal thoughts
• What you can do if you are having thoughts
• What you can do for someone that may be having thoughts
• 988 has been designated as the new three-digit dialing code that will route callers to the National Suicide Prevention Lifeline (now known as the 988 Suicide & Crisis Lifeline), and is now active across the United States. https://988lifeline.org
• https://holdmyguns.org/

The show is sponsored by NAPA Auto Care napaautocare.com

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

• Attributes of military veterans
• Your business culture to support veterans and maybe everyone

The show is sponsored by NAPA Auto Care napaautocare.com

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

Matt Fanslow and Carm Capriotto, from the Remarkable Results Radio Podcast, discuss their experiences at the NAPA Autotech Training Research Center in Canton, Ohio. They emphasize the importance of accurate and applicable training, lifelong learning, safety, and respect when working with electrified vehicles, and the evolving technology in the automotive industry.

Show Notes

• Watch Full Video Episode
• Inspiration for podcast topics (00:01:49) 
• Assisting other shops (00:02:40) 
• Value of training (00:08:08)
• Understanding EV technology (00:04:20) 
• Accuracy in training (00:09:32) 
• Respecting electricity in EVs (00:15:39) 
• Importance of training and safety protocols (00:17:05) 
• Impact of EVs on the automotive industry (00:20:21) 
• Need for reading service information (00:21:22)
• Educating and preparing for EV repair (00:26:27) 
• Importance of owner's involvement in training (00:31:15) 
• Autonomous Vehicles and Training Challenges (00:32:13)
• NFL Hall of Fame Visit (00:34:36) 

Thanks to our Partner, NAPA Autotech napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Aftermarket Radio Network: https://aftermarketradionetwork.com/

Watch the Episode on YouTube

Hunt Demarest, CPA, Paar Mellis and Associates, Business by the Numbers Podcast

Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast

Kim and Brian Walker, Shop Marketing Pros, Auto Repair Marketing Podcast

Chris Cotton, AutoFix Auto Shop Coaching, Chris Cotton Weekly Blitz Podcast

• What REALLY contributes to production?
• Simpson Paradox
• Simon Sinec points out that Navy Seal teams value Trustworthiness far, far more than Performance.  VIDEO HERE 
• Tech productivity is one of the most important aspects of business, but how can these numbers skew what that employee is really doing (helping others, sharing duties outside of production, etc.)
• Are there some numbers or metrics that actually can look too good, which could cause an issue for growth or retention
• Numbers don’t lie, but sometimes can be misleading. Do your numbers match up with what you are trying to do with the business?
• You have to have your head up and eyes wide open to make sure you can identify the "doers" in your group. 
• Do you have a scorecard for success for your technicians?
• Pay plans; incentive greatness
• Who are your ‘support people' to contribute and make the whole picture better
• Culture is contagious
• Training when hiring-
• Weaknesses- be honest with eachother
• Fine balance- profitability aspect, you can’t have a shop full of unicorns
• Removing obstacles

Connect with the Podcast

Aftermarket Radio Network

Subscribe on YouTube

Visit us on the Web

Follow on Facebook

Become an Insider

Buy me a coffee

Important Books

URABUS or SUBARU - Forward or Backward with Pedro de La Torre

Notes:

• Mobile Diagnostics
• EEPROM
• Subaru Cam Learned Values
• Pedro's Upcoming Webinar with a Solution
• Classes and Networking

The show is sponsored by NAPA Auto Care napaautocare.com

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

Key Talking Points

• As a business owner, can you put the shoe on the other foot when you are the customer?
• The efficiency of motion- moving with purpose
• Matt's daughter as a waitress- looking at every table as an opportunity to make money on tips
• Be transparent and observant
• Coming soon: Godfather Episode!

Connect with the Podcast:

Subscribe on YouTube

Visit us on the Web

Follow on Facebook

Become an Insider

Buy me a coffee

Important Books

Check out today's partners:

Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR.

More Time. More Profit. Transform your shop at getshopware.com/carm

Technician Pay, Tools, and Taxes with Hunt Demarest

• Technicians want to know how their personal taxes and tools purchased for work are managed on your tax return.
• Flat Rate vs. Salary + Incentives
• Tax consequences

Listen To Business By the Numbers Podcast with Hunt Demarest HERE.

Hunt's Company Paar Melis and Associates – Accountants Specializing in Automotive Repair

Visit us Online : www.paarmelis.com

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

With Lester Kovacs from Dorman at NAPA Expo 2022

Lester Kovacs is Director of Ideation at Dorman. He has spent 18 years at Dorman.

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

Established in 2021, Ron Capps Motorsports is a single-car NHRA Funny Car team owned and operated by reigning and two-time world champion Ron Capps. Headquartered in Brownsburg, Ind., the team will make its on-track debut in 2022 and will compete on the 22-race NHRA Camping World Drag Racing Series circuit thanks to the support of NAPA AUTO PARTS. Capps, who serves as both the owner and driver of his namesake operation, is the second-winningest Funny Car pilot in NHRA history, with 67 wins in the category and 68 overall (1 Top Fuel). The 2022 NHRA season marks Capps’ 28th year competing in the sport’s professional ranks.

• Category: NHRA Funny Car
• Sponsor/car: NAPA AUTO PARTS
• Crew chief: Dean ‘Guido’ Antonelli, John Medlen
• Career best points finish: 1st (2016, 2021)
• Career event titles: 68 (Funny Car: 67; Top Fuel: 1)
• Career final rounds: 131 (Funny Car: 129; Top Fuel: 2)
• Career No. 1 qualifying positions: 29
• Career best elapsed time: 3.837 secs, (Reading, 2019)
• Career best speed: 339.28 mph (Reading, 2019)

Key Talking Points

• What people forget- NAPA isn’t a chain or a franchise; it is owned by people in your neighborhood.
• His dad was a dealer technician- he was his dad's mechanical assistant 
• Told team owner last September he wasn’t coming back- Announced the launch of his own team, Ron Capps Motorsports, in December 2021. The team, with Capps serving as owner-driver, made its NHRA debut in 2022
• 2022 marks Capps’ 28th season competing professionally in the NHRA (first event: Phoenix, 1995)
• One of 17 drivers in NHRA history to have claimed a win in both the Top Fuel and Funny Car categories
• “I was in my mom’s belly at my first race,” he says, adding his mom, Betty, met his dad, John, at a drag race.
• “I’ll never forget when I was at the Denver airport going up an escalator, and a woman at least 80 was coming down,” he recalls. “As she came closer, she started singing the ‘NAPA Know How’ song and was shaking her head as we do in the commercials
• “You can’t win the Kentucky Derby on a mule.”
• Intrigued by hearing the stories of NAPA Auto Care people and fans while attending events and networking 
• Hired his world championship team to join him- the manager is critical and the trust to let the team members do what they need to do with processes and procedures. There is a team goal to be successful. 
• Advice for son- get a basic business degree
• Behind the scenes before a race- sponsor event (like indoor go carting, top golf, dinners etc)
• 8 crew members take apart an engine and put it back together in 33 minutes. 11,000 horsepower
• 300 mph+ in a quarter mile
• 0 to 100mph in 7/10 of a second in 60 ft
• His wife is involved in the business- invoices, insurance, etc
• “Crash course to be an owner…but you can do it.”

Connect with the Podcast:

Subscribe on YouTube

Visit us on the Web

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Buy me a coffee

Important Books

Check out today's partner:

Why Aren't We Mimicking Other Skilled Trades for Apprentices?

Talking Points:

• Attrition of apprentices
• No taking newbies under wings
• Other skilled trades have a historical culture
• They succeed, WE succeed.

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

Keyed Up About the Keys to Key with Andrew Sexton, DLC Key Programming. We are talking about :

• Key Cutting
• Immobilizer diagnostics
• EEPROM

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

Matt Fanslow discusses the importance of understanding technicians' value, open communication about compensation, and collaborative problem-solving.

Show Notes

• Dutch Silverstein - Straight Talk to Technicians [E018]: https://mattfanslow.captivate.fm/episode/018
• Dutch Silverstein - Straight Talk to Technicians - Part 2 [E046]: https://mattfanslow.captivate.fm/episode/046
• Challenges Faced by Managers and Owners (00:01:30) 
• Demand for Better Compensation (00:02:43) 
• Assessing Value and Increasing Compensation (00:04:28) 
• Honest Conversations and Fear (00:05:54) 
• Hierarchy and Fairness (00:10:16) 
• Improving Communication and Grace (00:15:52) 
• Achieving Collective Success (00:18:12) 
• Recognizing Flaws in the System (00:19:28) 
• Taking a Step Back to Move Forward (00:20:58) 
• Accepting Criticism and Turning It into a Positive (00:22:05) 

Thanks to our Partner, NAPA Autotech napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Aftermarket Radio Network: https://aftermarketradionetwork.com/

Economics with Dr. Joshua Rosenbloom

• What kind of service are we
• What competitive market are we in
• What are the advantages of knowing
• Use of game theory to predict outcomes

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

Observations from a Family Vacations

• Time...our most valuable possession/commodity
• Keep our eyes and ears open for lessons
• Can you turn tables or put the shoe on the other foot?
• Being a consumer sometimes sucks, what are you doing about it?

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

Over Romanticizing the Diagnostic Process with Paul Danner

• Over complicating testing
• Down and dirty testing often is more efficient
• Raising up the profession
• Importance of learning the basics and applying them

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

Flashlight Diagnostics with Tanner Brandt

• Open your damn eyes!
• Visual inspections far too often...err...overlooked... almost an oxymoron
• A/C system sight glass???
• Invest in flashlights
• Is the idea of a visual inspection too narrow

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

We’re talking Exit interviews. Some shop owners do them religiously. Some don’t want to face the music. Some don’t know what to do in an exit interview. Is it a smart time not to burn a bridge? Is there a format to follow? We are going to attempt to answer these questions and more in today’s Town Hall Academy. You can learn a lot about yourself and your company in exit interviews.Watch the Episode on YouTube

Matt Fanslow, lead diagnostician and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes HEREMatt Fanslow Podcast: Diagnosing the Aftermarket A to Z

• Chris Cotton, AutoFix Auto Shop Coaching and the Chris Cotton Weekly Blitz PodcastKey Talking Points
• Think of it as information gathering.  We think nothing of gathering information to go about repairing a vehicle, be it a customer interview, service information search, or data collection via a scan tool or scope, or meter.  It's getting more and more common to ask clients for reviews.  We want good reviews on our sites, or on Google or Facebook and we want bad reviews to go to us immediately so they can be rectified and hopefully earn a "good" review.
• 
  
• 
  
• People leave people, not companies
• 
  
• 
  
• Winning sports team- winning is a salve for everything
• 
  
• 
  
• If a soon-to-be or former employee just doesn't want to talk to you about their time with you, it may be a sign that your "open door policy" isn't nearly as open as you thought.
• 
  
• 
  
• Your role in an exit interview, as the owner or manager, is to shut up and listen.  Ask questions.  The only statements you really should be making is maybe clearing up real misunderstandings, earnestly asking questions, and thanking them for their time with you working AND talking to you. 
• 
  
• 
  
• Take the information and try very hard to look at it purely at face value, and then after a day or two or a week, come back to it and try to put yourself in their shoes/boots and read between the lines.  Don't let your imagination get too crazy, but with those two perspectives, you should be able to extract information that is true and applicable to improving your business and work environment.
• 
  
• 
  
• There are not enough exit interviews done
• 
  
• 
  
• We value customer reviews why not employees on an exit interview
• 
  
• 
  
• The company should have a formal policy regarding exit interviewing. Must have a policy and or procedure. The same list of questions for all departing employees etc....
• 
  
• 
  
• Not emotional.....hard part about smaller businesses is that the direct report usually does the interview, if at all possible have a neutral party conduct the interview, you can even outsource it if it fits in your budget to do so 
• 
  
• 
  
• if you think of this in marketing terms this is a retention tool, not an acquisition tool. You need to listen to the employees as they leave and then think about your current employees, how can you use the information gathered in order to keep the employees you have
• 
  
• 
  
• top 2 reasons for leaving repair shops is lack of accountability and employee not knowing what their future holds/training plan or lack of one.
• 
  

Connect with the Podcast

Aftermarket Radio Network

Subscribe on YouTube

Visit us on the Web

Follow on Facebook

Become an Insider

Buy me a coffee

Important Books

Check out today's partners:

More Time. More Profit. Shop-Ware Shop Management getshopware.com

Sean Medbury on Jiu-Jitsu

• Introduction to Brazilian jiu-jitsu
• Lessons on the mat to the bay
• Learning about comfort

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

Are You Positive Deviant?

Matt tackles the idea of learning from positive deviants

- positive deviants are used in finding solutions to complex issues

- don't forget to learn from other's successes

- the power of attitude

- longterm thinking

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

Brin Kline joins me to talk about:

• Appreciation and acknowledgment.
• Expectations of perfection
• Trying to stay aware of the needs of clients, employees, family, and the business
• Operating in a competitive market
• Performance review (future show)

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

Matt Fanslow reflects on the life and career of basketball legend Bill Walton. Matt discusses Walton's achievements, his Hall of Fame status, and Walton's positive attitude and influence.

Show Notes

• Bill Walton's College Years (00:01:14) 
• Bill Walton's NBA Career (00:02:48) 
• Walton's Broadcasting Career (00:10:40) 
• Walton's Philosophy and Legacy (00:14:02) 
• NBA's 75 Greatest Players (00:20:50)
• Bill Walton's Legacy (00:22:00) 

Thanks to our Partner, NAPA Autotech napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Aftermarket Radio Network: https://aftermarketradionetwork.com/

Jim Kemper on Catalytic Converters

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

The Myth About Rock Bottom: Diagnosis of Substance Use Disorder (SUB) with Danielle Fanslow

Part 1 HERE

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

• Preception is Reality
• Build Up our young talent
• Consider teaching

Link to What the Aftermarket Can Learn From Professional Wrestling Part 1 HERE

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

Building and Managing Your Training Collection

With guest Carm Capriotto

• Invest in yourself.
• Don't think you can't learn from the same class, different instructor
• There is value in continuous and even redundant training
• Be sure to bring your training resume to a prospective job opportunity
• Ask the potential new shop of their commitment to training.

Training Resume Ideas:

For Technician to include in his/her resume:

• Tech Name
• Class Title
• Date of Class
• Venue
• Sponsor of training
• Time invested
• The Trainer(s)
• My rating of the training
• Note to self
• Shop working for at the time
• Cost of training
• Who paid for training

Training Resume for Shop Owners:

• Technician name
• Class Title
• Date of Training Event
• Venue
• Sponsor
• Length of class
• Traiiner name
• Tech's Rating Level (1-5)
• Cost of training
• Who paid?

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

A very candid discussion from Matt and Brandon who have each gone through a divorce. They speak about their struggle and anguish over decisions that were made and not made. This is a very honest and transparent discussion among peers.

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

• The Karate Kid was told to close his eyes and picture the Bonsai tree, essentially in your mind, picture the perfect tree.
• Get down to details, picture this tree in your mind. And now. Open your eyes and start clipping, clipping, and tying, make this tree look like your, you know, what you had pictured in your mind. And Daniel says something to the tyranny of how will I know what's right. And Mr. Miyagi responds, if it came from you, it's going to be.
• You could be ultra-focused on one specific area of auto repair. One idea would be diagnostics. Like I want to be a diag tech. I want to, I just want to diagnose vehicles.  So maybe to get better focused on the idea here of the bonsai tree is.
• Maybe i's worth your time to close your eyes and just think about where you want to be. What, what do you want to do? Where do you want your career to head in what direction would you like that to be? And maybe it's something very specific. Like I want to be the best alignment. In town. you know, I want to make this much money or maybe not even a dollar a month.
• Maybe it's; I want this lifestyle, you know, own a shop. Close your eyes and think about what it is you're after. Where would you like your career to go?
• Maybe you need to add training. Maybe you need to add reaching out to a network or join a network. Maybe it's adding friends, it's a change of venue. Maybe it's not, maybe it's a conversation. 
• Listen to the episode with a Dutch Silverstein we talk about that you can't sit there with your mouth shut and assume they're going to the shop owner or manager is going to figure out what makes you tick.
• Dutch Episode HERE.

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

Zero Turn Mowers - What Can We Learn

• More blade time
• Makes lawn maintenance quicker and more efficient
• Use the principles of the Zero Turn in our shop
• Are we taking too many steps
• Are we looking for tools and equipment
• Do we need to duplicate often used equipment so easy access?
• The bigger the shop the more walking to find things is wasted.

Thanks to our Partners, Pico Technology, and Autel

Watch Full Video Episode

Thanks to our Partner, Pico Technology

Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Visit PicoAuto.com

Thanks to our Partner, Autel

From drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.com

Contact Information

• Email Matt: mattfanslowpodcast@gmail.com
• Diagnosing the Aftermarket A - Z YouTube Channel

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

We're talking about loading these circuits, stressing them out, making them do what they were designed or maybe even a little bit beyond.

• Need bulbs to insert a load on a circuit
• That's a visual representation that the current control that's the best. 
• Frame rusted-out conditions are a challenge. Frames can lose ground.
• Sean: That's what I like about electricity. It plays by a set of rules that have to be, and as long as you understand those rules, you can win
• Sean: Is it just voltage? Is it data, or is this for an output? Is this something that's doing work? We've got to treat it differently. We've got to test it differently. That's where the choice comes into play, but you got to understand the purpose of the circuit before you can do that
• If we're looking at a fuel pump and we're cycling on and off on and off with a key or with some sort of a device, or a switch. Where we hit the fuel pump a few times to start it spinning that if it's rated for, we'll just say, it's fused for 20 amps, you'll see spikes 40 amps, no problem over and over and over and over and over and over.
• Because the fuses don't necessarily blow from the actual amps. It's the heat. So I need some time, which I know that statement kind of sounds almost like an oxymoron, but it needs time to build up the heat to blow. Heat blows a fuse heat created by the current flow, and the current is not there long enough to pop the fuse. So a lazy test, you want to replace a fuel pump or you're suspicious of a fuel pump got low pressure, and you want to verify power feeding grounds. If you're lazy like me, you're not raising the vehicle up and checking for power feeding ground at the fuel pump connector. You're taking your low amp, current probe in your lab scope, and you're hitting the fuel pump over and over and over.
• Don't do it just once or twice do it like 20 times, 30 times, just bang, bang, bang, bang, bang, bang, bang.
• Do you really think there might be a bad ground to the frame rail? Probably not. That's a great way to look at it is to really, really stress that circuit.
• We're talking about loading these circuits, stressing them out, making them do what they were designed or maybe even a little bit beyond. 
• So the heat that's developed in a conductor, like a cable or wire or a fuse.
• I learned so much about just sitting for a few minutes in the driver's seat with the scan tool and looking at data and looking at pertinent data and just kind of thinking about how, how it works.

Thanks to our Partners, Pico Technology, and Autel

Watch Full Video Episode

Thanks to our Partner, Pico Technology

Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Visit PicoAuto.com

Thanks to our Partner, Autel

From drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.com

Contact Information

• Email Matt: mattfanslowpodcast@gmail.com
• Diagnosing the Aftermarket A - Z YouTube Channel

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

When You are the Owner, Nobody Stops You From Making Bad Decisions - Nathan Bryant

• What Nathan thought he was going to do, wasn't how it worked out when he opened his shop.
• He was doing brakes for soccer moms and had very little diagnosis.
• His first two years were challenging to say the least
• He thought he knew how a shop worked from a mangers perspective. It is different when you are the owner.
• When you are the owner, nobody stops you from making bad decisions.
• He realized he had to get his ego out of the way.
• Things change, not for the better or worse; they change
• The change that happens when you go from being the technician to being the service writer. Or when you go from being the service writer to the service manager. Or when you go from being the technician to the owner. And then all of a sudden, you're the technician, the service writer, the service manager, the janitor, the accounts receivable, the accounts payable, the bookkeeper and the repairman.
• I will pay good money for people that can do things that I can not do.  Web design, my lawyer, my accountant. These are people that can largely charge me. 
• It's more education. Management classes. It's getting them to places like Vision KC  where they're going to learn something,
• I was talking to a person who's the head of Lincoln tech. And she was saying we need to start talking to kids in the sixth grade about becoming auto mechanics.
• Nathan and Matt love to solve puzzles
• Solving problems are fun
• And if we can get that across to, you know, six, seventh, eighth graders, you know what, maybe we get somebody excited about this because the jobs, are not the same as they were 20 years ago, it's not anywhere near as dirty, and it's not anywhere near as greasy.  We get to be software engineers sometimes now.
• The key of everything is education, and we need to educate ourselves. 
• We let things build up because we are afraid to confront them. When you do you have to be willing to hear things you may not want to hear, which could be criticism of you, and you must be willing to accept it and then decide if it is valid. You may own part of the problem.
• Many people are not comfortable with conflict and dealing with your shortcomings. 
• Clear lines of communications and job expectations, both ways, are necessary

Thanks to our Partners, Pico Technology, and Autel

Watch Full Video Episode

Thanks to our Partner, Pico Technology

Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Visit PicoAuto.com

Thanks to our Partner, Autel

From drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.com

Contact Information

• Email Matt: mattfanslowpodcast@gmail.com
• Diagnosing the Aftermarket A - Z YouTube Channel

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Follow the Money - Inspiration from Mike Rowe

• Mike Rowe of Dirty Jobs fame has a lot of good advice.
• One of them that I liked, but aimed at young people is, to show up early, stay late, keep your eyes open your ears open and your mouth shut work hard. Get. And become indispensable. I think that is really, really, really good advice. I don't think it gets executed nearly as well as it should. I think our society is breeding you know, a certain level of entitlements and they're not alone.
• Just the ones coming into uh, the auto repair profession are not the only ones that are feeling entitled and it isn't just young people.
• The whole point is when Mike starts taking a high-altitude view of dirty jobs that, you know, over the course of the year, Something becomes very apparent to him, not to us as the viewers
• One of those is most of those people are millionaires, meaning that the owners of those businesses. 
• And that's kind of the moral of the story. It really is. And I guess this is a quote that he has said aimed at young people, don't follow your dreams, follow the money.
• Your competition, pretty much all service, the same car lions do pretty much all the same type of work. They all have tire machines. They all have tools and equipment to do, you know, brake services and all that.  One, maybe two scanners, aftermarket.  
• The difference as I'm thinking about this, follow the money,  do stuff that nobody else wants to do
• Are you working on Volvo, Mercedes, Audi, Land Rover? Many in your market do not want to touch them.
• Do all shops in your area know you work on them?
• Do you have a large lift that can hold a Sprinter van? Are you the go-to shop for that?
• Do you have factory scan tools?
• Are you environmentally friendly? If yes does the marketplace know that?
• Are you a timing belt/chain specialist?
• Are you doing stuff that others do not want to do? ‘Follow the Money

Thanks to our Partners, Pico Technology, and Autel

Watch Full Video Episode

Thanks to our Partner, Pico Technology

Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Visit PicoAuto.com

Thanks to our Partner, Autel

From drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.com

Contact Information

• Email Matt: mattfanslowpodcast@gmail.com
• Diagnosing the Aftermarket A - Z YouTube Channel

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partner, NAPA Autotech napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Aftermarket Radio Network: https://aftermarketradionetwork.com/

"In the world of automotive repair, specialization can be key to success." Elijah McMillan, shares his journey into key programming. Interestingly, he took over from mobile locksmiths, opting out of car-related services, a reminder that knowing your niche and capabilities is vital.

Elijah also works on Hybrid vehicles. He's specialized in hybrid repair, particularly with the Toyota Prius. Adding keys to these vehicles might seem daunting, but it’s an integral part of servicing hybrids.

Did you know that dealers often sell keys at a loss? Elijah McMillan shone a light on this surprising fact. Locksmiths can carve out a lucrative space in the market by strategically stocking fobs and utilizing the right tools, like the OTIS system for Volkswagens. Efficiency and preparedness can turn challenges into profitable opportunities.

• Key programming and aftermarket tools
• Obtaining a VSP (Vehicle Security Professional) license
• Challenges and opportunities of offering key programming services
• Hybrid vehicle repair, particularly with Toyota Prius models
• High voltage battery repair in Prius Gen 2 models
• Quality repairs and competitive warranties
• Automotive industry in Michigan and industry events
• Key fobs and inventory management
• Impact of key programming tools on business
• Importance of staying informed about the latest technology in the automotive industry

• We compare the automotive to health care. Ever think of comparing us to Chef’s or Cook’s?
• I'm watching an episode of a master chef with my daughter
• The speed, efficiency, economy, and emotion that these professional chefs displayed and the contestants could not keep up was very glaringly obvious.
• The fastest texts that come to mind that I've personally witnessed. And I mean, I know some are just insanely fast out there, and I've never seen them work, but the ones that I've seen firsthand, and it's not the terrible many, but the ones I've seen, that's the other thing. They work soul clean.
• Everything laid out in a certain way is very orderly, which helps proficiency, efficiency, and quality. That's exactly what I was watching on this cooking show.
• You do not have to have a license to be a chef. Education helps, and of course, experience helps. 
• But you can go into a hole-in-the-wall restaurant, have a brilliant cook back there, and have a great steak.
• A brilliant chef can go to a hole-in-the-wall shop and have a very smart or capable, skilled technician work on their vehicle. And you would never know other than maybe Google ratings or Yelps or something of that nature and word of mouth, or randomly right. 
• And if you had good luck. it's five years, and they are your mechanic, and they've always come through for you, and you're referring people to them.
• There is a difference between shops with different labor rates, like steak restaurants.
• If you have the investment in the facility, people, tools, and equipment, why not be sure your customer understands that they are getting quality, just like you’d get at a high end restaurant
• We often compare ourselves to the health care industry.  Maybe thinking about quality food and customer experience at a restaurant will help us better explain and relate our pricing and services to our customer.

Thanks to our Partners, Pico Technology, and Autel

Watch Full Video Episode

Thanks to our Partner, Pico Technology

Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Visit PicoAuto.com

Thanks to our Partner, Autel

From drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.com

Contact Information

• Email Matt: mattfanslowpodcast@gmail.com
• Diagnosing the Aftermarket A - Z YouTube Channel

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Matt Fanslow and shop owner Dutch Silverstein speaks to techs about Jobs, Wages, and Opportunity

• You need a record of your achievements
• Technicians need to show up on time for work, 15 minutes early
• Have very few comebacks
• You are reliable.
• Know their production numbers
• If they go shopping for a job, be able to substantiate to their new employer their productivity numbers
• Ask prospective employer and see proof of production hour opportunities
• Significant other: dinner with and a shop tour
• A technician should have his attendance ready to show the prospective new employer
• The intangibles are you're going to be increasing shop performance, increasing shop.  Standing in the community. And so far as reputation, the tangibles are basically the hours that you're going to turn, that you're going to prove that's going to result in more money if you're not willing to address both of those things.
• The tangibles are basically the hours that you're going to turn, that you're going to prove that's going to result in more money if you're not willing to address both of those things.   
• Often can knock back 60, 65 hours a week. That's great. That's wonderful. Be willing to show pay stubs to prove that.
• Trust is earned
• Owners should do reconnaissance to find top techs
• If you had to get your car fixed where would you take it or have it serviced
• Do you know if a shop is focusing on:
• Transactional vs Relationship business
• Advocacy vs salesmanship
• Volume-based vs one that isn’t
• Car count or average repair order
• You should ask what the gross margin is on labor in the shop along with the posted rates
• Not hard to figure back if you can fit into the shop’s wage scale
• You should ask about the marketplace they pull customers from
• The research should already be done to discover the average income level. That will help prospect understand the labor rate    
• Ask to see work orders to see what type of work they are doing and the hours per RO
• How many hours are your techs turning per day? The owner should have average RO
• Is the shop busy?
• How is the shop equipped?
• Do they do training?
• Is there high turnover?
• How long have your techs been there?
• When leaving your current shop to go to work for Shop ‘B’ and your current employer will match your offer, don’t get righteous indignation until you understand the facts (reasons) behind the offer.
• Understand what the owner is going through and talk as civil people
• Today technicians have leverage
• Know where you are based on common numbers. What is your value?
• Dutch believes there needs to be a concerted campaign
• This is not your dad's Oldsmobile. You’ve got to be smart to repair today’s vehicles
• Being a technician is not a consolation prize
• There have to be practical tests
• Standard set and need to be met
• Side work should stop to make room for better pay
• Unfortunately auto repair is a commodity
• Can you afford ADAS equipment
• Can you afford to hire rock star technicians
• Stop the march to the bottom
• Techs can earn what they want to earn if they know how to ask for it, to receive the value. Techs have to know the numbers so they have a better understanding of their place in the shop and the market

Thanks to our Partners, Pico Technology, and Autel

Watch Full Video Episode

Thanks to our Partner, Pico Technology

Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Visit PicoAuto.com

Thanks to our Partner, Autel

From drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.com

Contact Information

• Email Matt: mattfanslowpodcast@gmail.com
• Diagnosing the Aftermarket A - Z YouTube Channel

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

• Liz works with her husband Keith Perkins in L1 Automotive Diagnostics and Programing, Tulsa, OK
• They also operate the L1 Automotive Training Company www.L1Training.com.
• They operate 3 mobile vans and have a brick and mortar shop
• She learned to be a diagnostician from the ground up
• Liz loves programing
• She continues to train even though she isn’t in a truck on a daily basis
• She is doing ADAS calibrations
• They do a lot of work for collision centers
• The mobile diagnosis business is growing
• Working on Work-Life Balance
• Liz and Kieth have a strict schedule to spend time with the children and devote time to the business

Thanks to our Partners, Pico Technology, and Autel

Watch Full Video Episode

Thanks to our Partner, Pico Technology

Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Visit PicoAuto.com

Thanks to our Partner, Autel

From drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.com

Contact Information

• Email Matt: mattfanslowpodcast@gmail.com
• Diagnosing the Aftermarket A - Z YouTube Channel

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/