Design Better – Details, episodes & analysis

This week, we’re rewinding to one of our favorite episodes from our 6th season, with Vicki Tan. Vicki is a designer and author, who is now a staff product designer at Pinterest. When we spoke with her, Vicki was an associate principal product designer at Spotify, and Earlier in her career, she was a senior product designer at Headspace, worked on communication and UX design at Google and product design at Lyft. Find full show notes, bonus content, and more on our Substack: https://designbetterpodcast.com/p/rewind-vicki-tan Original episode description Vicki Tan has worked at companies that change the way we travel, think about our mental health, and access music from around the globe. To each of these roles she has brought her background in psychology, to better understand the needs of the people using these products. We chat with Vicki about some of the things she has learned over the course of her career, from Lyft to Headspace to Spotify, how her creative process has changed over the years, and how her team does research.  Vicki also talks about why she regularly takes a sabbatical from her work, and why “finding umami” is important to figuring out the core mission of a company.  Bio Vicki Tan is a Staff Product Designer at Pinterest. Earlier in her career, she was an Associate Principal Product Designer at Spotify, a senior product designer at Headspace, worked on communication and UX design at Google, and product design at Lyft. According to Frank Yoo, design director at Lyft, Vicki “is positive and thoughtful and puts as much care into people and teams as she does creating the artifacts themselves.”   *** Premium Episodes on Design Better This ad-supported episode is available to everyone. If you’d like to hear it ad-free, upgrade to our premium subscription, where you’ll get an additional 2 ad-free episodes per month (4 total). Premium subscribers also get access to our monthly AMAs with former guests, ad-free episodes, early and discounted access to workshops, and our new enhanced newsletter The Brief that compiles salient insights, quotes, readings, and creative processes uncovered in the show.   Upgrade to paid *** Visiting the links below is one of the best ways to support our show: Methodical Coffee: Join us for a coffee break with our friends at Methodical Coffee. In this segment, Methodical Coffee co-founder Will Shurtz teaches us how to select the right roast for our preferred flavor profile. Select your own preferred roast at methodicalcoffee.com, and use code "designbetter" for 10% off of your order. Zeplin: Few things frustrate designers quite as much as seeing the UI they’ve meticulously designed, botched when built out. But Zeplin can help you make every design-to-dev handoff efficient and accurate so you nail every release on time and on budget. Design Better listeners can get their first month of the Basic Plan free. Just go to zeplin.io and use code DESIGNBETTER to get your first month of the Basic Plan free. LinkedIn: Design Better is supported by our pals at LinkedIn—our favorite social network. It’s hard to get your B2B marketing to land with the right audience. Let’s face it, the web can be a very noisy place! If your message isn’t targeted to the right audience—it just disappears into the noise.  With LinkedIn Ads, you can precisely reach the professionals who are more likely to find your ad relevant. With LinkedIn's targeting capabilities, you can reach people by job title, industry, company, and more. Start converting your B2B audience into high quality leads today. To get a $100 credit on your next campaign go to LinkedIn/designbetter to claim your credit. Learn more about your ad choices. Visit megaphone.fm/adchoices

Sound is the unsung hero of interaction design. The iconic chorus you hear as you boot up your Mac, the double knock of an arriving Slack message, and the ascending notes Airpods make as they connect to a device all provide context and feedback without visual interactions. Without sound in our design toolbox, interacting with technology would be much more cumbersome. Connor Moore has helped companies like Tesla, Uber, Peloton, and Youtube shape their brand and enhance the user experience through sound design. We spoke with Connor about how he found a career in sound design, his creative process and the tools he uses, and how sound shapes a brand experience. *** Premium Episodes on Design Better This ad-supported episode is available to everyone. If you’d like to hear it ad-free, upgrade to our premium subscription, where you’ll get an additional 2 ad-free episodes per month (4 total). Premium subscribers also get access to our monthly AMAs with former guests, ad-free episodes, early and discounted access to workshops, and our new enhanced newsletter The Brief that compiles salient insights, quotes, readings, and creative processes uncovered in the show.   We’re also hosting a monthly welcome call on Zoom, where new subscribers can say hi, meet other members, and let us know what you are most excited to learn about and be inspired by. Upgrade to paid *** Visiting the links below is one of the best ways to support our show: Methodical Coffee: Join us for a coffee break in this episode with our friends at Methodical Coffee. In this segment, Methodical Coffee co-founder Will Shurtz teaches us how to select the right roast for our preferred flavor profile. Select your own preferred roast at methodicalcoffee.com, and use code "designbetter" for 10% off of your order. Zeplin: Few things frustrate designers quite as much as seeing the UI they’ve meticulously designed, botched when built out. But Zeplin can help you make every design-to-dev handoff efficient and accurate so you nail every release on time and on budget. Design Better listeners can get their first month of the Basic Plan free. Just go to zeplin.io and use code DESIGNBETTER to get your first month of the Basic Plan free. LinkedIn: Design Better is supported by our pals at LinkedIn—our favorite social network. It’s hard to get your B2B marketing to land with the right audience. Let’s face it, the web can be a very noisy place! If your message isn’t targeted to the right audience—it just disappears into the noise.  With LinkedIn Ads, you can precisely reach the professionals who are more likely to find your ad relevant. With LinkedIn's targeting capabilities, you can reach people by job title, industry, company, and more. Start converting your B2B audience into high quality leads today. To get a $100 credit on your next campaign go to LinkedIn/designbetter to claim your credit. Learn more about your ad choices. Visit megaphone.fm/adchoices

Get access to the full episode on our Substack: https://designbetterpodcast.com/p/celene-aubry Back in 2010, Aarron visited Hatch Show Print, a small print shop with a storied history that began in 1879. Hand cut wood block type and illustrations filled the shelves around presses busy producing posters for famous bands and artists. Johnny Cash, Dolly Parton, Bob Dylan, Elvis Presley, and so many other legendary folks have used Hatch Show Print to promote their tours, and their aesthetic has been a major influence on design for more than 100 years. They’re still producing beautiful print work today and operate out of the Country Music Hall of Fame® and Museum.  We spoke with Celene Aubry, Associate Director and Manager at Hatch Show Print, about the origins of Hatch Show, the role of letterpress in the digital era and why their mantra is “preservation through production,” the challenges and joys of working with old tools, and how they are going about educating the next generation of letterpress designers. Bio Celene Aubry is the Associate Director and Manager at Hatch Show Print, the iconic letterpress print shop continuously operating since 1879 in Nashville, Tennessee. Aubry becomes the first woman to run the letterpress print shop in its 140-year history. Celene is also guiding the development of additional Hatch Show Print programs and activities that leverage a classroom and gallery, while still carrying on the shop’s tradition of preservation through production, making posters for the customers whenever time allows. Premium Episodes on Design Better This is a premium episode on Design Better (learn more in the announcement here). We’ll be releasing two premium episodes per month, along with two free episodes for everyone. Premium subscribers also get access to our monthly AMAs with former guests, ad-free episodes, and our new enhanced newsletter The Brief that compiles salient insights, quotes, readings, and creative processes uncovered in the show.  Upgrade to paid Visiting the links below is one of the best ways to support our show: Methodical Coffee: Roasted, blended, brewed, served and perfected by verified coffee nerds 🤓. We have our very own Design Better roast at Methodical, grab some here to fuel your creativity: https://methodicalcoffee.com/products/design-better-coffee HelloFresh: At the end of a busy workday, it’s hard to muster the energy to put together a healthy meal. Cut down on time spent in the kitchen so you can get back to enjoying the summer sunshine and the people you love thanks to HelloFresh’s Quick & Easy recipes. Go to hellofresh.com/designbetterapps for FREE appetizers for life! One appetizer item per box while subscription is active. Crashplan: You may have heard horror stories of people being locked out of their Apple or Google accounts, and losing decades worth of precious files like family photos. That’s why we’ve been using Crashplan for a decade and a half now to back up all of our important files. Visit Crashplan.com/DESIGNBETTER for 50% off your first year of CrashPlan. Greenlight: Years ago, Aarron and Eli set up their kids with Greenlight, a debit card and money app made for families. Their allowance is automatically deposited into their account and is divided into three buckets: spending, saving, and giving. With Greenlight’s investing tools, we’ve helped our kids learn how to invest in stocks and mutual funds and they can see those investments grow. Sign up for Greenlight today and get your first month free: http://greenlight.com/designbetter Learn more about your ad choices. Visit megaphone.fm/adchoices

Show notes: https://designbetterpodcast.com/p/richard-banfield-alison-rand In this bonus episode, we’re once more focused on remote teams, and more specifically on best practices for facilitating remote design sprints, building trust between teams in a remote environment, and running effective critiques and design reviews remotely. In the first half of the episode, we chat with Richard Banfield, VP of Design Transformation at InVision, and author of the book Enterprise Design Sprints, who gives us practical guidance on how to run a remote design sprint effectively. In the second half, Alison Rand, our Senior Director of Design Operations, will reveal the inner workings of how our own design teams perform design reviews remotely, and make sure that work is visible across teams. You’ll learn: How to facilitate a remote design sprints and run effective design reviews The virtuous cycle that you need to put in place to build trust with your remote teams Why preparation is the most critical part of running a design sprint remotely How our veteran distributed team at InVision runs remote design reviews To discover more remote work resources from InVision, check out www.invisionapp.com/remote. Learn more about your ad choices. Visit megaphone.fm/adchoices

Show notes: https://designbetterpodcast.com/p/stephen-gates-jennifer-aldrich In this bonus episode, we chat about balancing personal and professional demands in a remote environment, especially during these challenging times. Join special guests Jennifer Aldrich, Senior Manager of Design Community Partnerships, and Stephen Gates, Head Design Evangelist, at InVision, as we discuss best practices for remote communication and how to build trust within your remote teams. We hope this episode helps you and your teams as you transition to remote work during this time of change in the face of our current health crisis. You’ll learn: How to set expectations for remote communication Tips for creating boundaries between work and life Establishing documentation and processes for team collaboration The value of soft skills in remote leadership Benefits of working from home in building trust and connection for teams Learn more about your ad choices. Visit megaphone.fm/adchoices

Show notes: https://designbetterpodcast.com/p/jehad-affoneh In this episode, we speak with VMWare’s Head of Design Jehad Affoneh about how he measures the business impact of design, and aligns design goals with engineering goals. We learn why he thinks it’s important to lead with context, and how he goes about ensuring that the diverse voices on his team are heard. You’ll hear: How OKRs can align goals across design and engineering Lessons from running an internal conference for designers and executives Tactics for ensuring diverse voices on your team are heard Learn more about your ad choices. Visit megaphone.fm/adchoices

Show notes: https://designbetterpodcast.com/p/joanna-pena-bickley Joanna Peña-Bickley has had an amazing arc to her design leadership career: from Chief Creative Officer at Matter Worldwide and IBM, to her current role as Head of Research and Design for Alexa Devices at Amazon, Joanna has always sought to design things that are “useful, usable, and magical.” In this interview, we talk with Joanna about working cross functionally with both software and hardware teams, and what she’s learned about building a more connected workflow. We also get Joanna’s take on speaking design in the language of business, and how she works to bring more diversity into leadership at the companies where she's worked. Takeaways: How Joanna approaches building high-functioning teams. What the opportunities and challenges are when designing for invisible interfaces. How to create partnerships that will make your team successful. Learn more about your ad choices. Visit megaphone.fm/adchoices

Show notes: https://designbetterpodcast.com/p/natalya-shelburne Natalya Shelburne, Tech Lead for Design Engineering at The New York Times, sits at a fascinating crossroad of design and development. She leads a team of front-end developers and brings her own experience as a designer and art director to her current role. We chat with Natalya about her move from design to front-end dev, and some of the fears she faced along the way. We also talk about her approach to bridging design and dev, and what she brings from her prior career as a teacher into product design. Takeaways: Ways to approach the unnecessary dichotomy between designers and engineers Why respect is key to developing good cross-functional partnerships How to overcome fear of moving into a technical role as a designer Learn more about your ad choices. Visit megaphone.fm/adchoices

Show notes: https://designbetterpodcast.com/p/kristin-wisnewski In the tech world, it's rare these days to spend more than a few years at one company. So we were curious to learn more about Kristin Wisnewski after hearing she’d been at IBM for 18 years. In her words, she “basically grew up at IBM,” and made a rapid transition from an individual contributor role to a leadership position in 2016, where she now leads an award-winning design team. We got to know the story of that career transformation, and what it took to get there. We also spoke with Kristin about clearing roadblocks for better work, and how to bring women into more leadership roles at technology companies. Takeaways: How to remain authentic to yourself as a leader The keys to peak team performance The way DesignOps works at IBM Learn more about your ad choices. Visit megaphone.fm/adchoices

Show notes: https://designbetterpodcast.com/p/nancy-douyon Nancy Douyon has a remarkable story that lead her into a career in technology. From her childhood in Haiti, to moving to Boston and taking part in an MIT program as a kid, to running away from home and then teaching as a teenager, and on to design roles at Google and Uber, Nancy’s unconventional path gives her a unique perspective on how to approach product design for an audience that includes everyone. We chat with Nancy about her initial reluctance to enter a technical field despite her talent, how she thinks about making sure research represents a diverse set of users, and understanding global perspectives in product design. Takeaways: Approach hiring by looking at someone’s story Tips for making user research more representative How to tackle ethical product design Quick episode summary: 2:03 Roundtable discussion 35:39 Interview with Nancy Douyon Learn more about your ad choices. Visit megaphone.fm/adchoices