CXO Loading... – Details, episodes & analysis

You're good at this. Really good. So what's separating you from that leap to the C-suite?

CXO Loading... is the podcast that closes the gaps and tells you what you need to hear to move from Director to CXO. Hosted by Lauren Miles, an experienced CX Director who is on exactly the same journey, it's built for women in Customer Experience (CX) and Customer Success who are ready to stop wondering and start understanding what it actually takes to move from Senior CX Leader to Chief Experience Officer. So selfishly, every episode is designed to drive real career impact (for Lauren), but you may as well benefit too as you're listening.

Be the fly-on-the-wall for every episode as conversations with the leading CX leaders, consultants, strategists and practitioners unfold with the insights you need to make the career shift you're craving. They're here to tell you the career moment that changed everything. The thing they wish someone had told them five years earlier. What's helping them keep their edge.

Each conversation feeds into The CXO Codex: a growing body of real, usable insight from people who are living it. AI and CX. Measurement that means what you need it to. Building teams that deliver the exceptional. Making the commercial case. Leading when you don't have the authority yet. The stuff that moves you forward.

This isn't inspiration. This is the blueprint, the playbook. This is the CXO Codex.

New episodes drop regularly.

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Want to keep the conversation going? Join the 18,000+ community of Women in CX and accelerate your access to insights from a network of leading CX professionals: womenincx.community