CX Storytime, Tales from the Customer Journey – Details, episodes & analysis
Podcast details
Technical and general information from the podcast's RSS feed.
CX Storytime, Tales from the Customer Journey
Russel Lolacher
Frequency: 1 episode/71d. Total Eps: 34
Stories of your customers on their journey, and how they build or break relationships with companies like yours.
Host Russel Lolacher shares real customer experience case studies in a 1950s radio drama narration style with modern tips and analysis. Born from The Upsell.com Blog, The CX Storytime Podcast: Tales from the Customer Journey presents true customers' stories including the impacts of their customer experiences, followed by valuable strategies on engagement and retention to help you get ahead in building your online business or enhancing your brick and mortar store.
Discover how the customer service experience is an emotional experience for your new, current and future customers and the steps you can take or the ideas you can think about to establish trust and long-term relationships by better serving your customers and your bottom line. Russel is a customer communications advocate and believes whether you are serving in store, over the counter, on Twitter, Facebook, Instagram, and social media, through podcasting, books and ebooks, online courses or any other point in a customer journey, communicating and connect with humanity is key.
Recent rankings
Latest chart positions across Apple Podcasts and Spotify rankings.
Apple Podcasts
🇨🇦 Canada - management
10/12/2024#94🇨🇦 Canada - management
09/12/2024#62
Spotify
No recent rankings available
Shared links between episodes and podcasts
Links found in episode descriptions and other podcasts that share them.
See allRSS feed quality and score
Technical evaluation of the podcast's RSS feed quality and structure.
See allScore global : 48%
Publication history
Monthly episode publishing history over the past years.
Beyond the Quick Fix: Tackling Leadership’s Root Problems
samedi 28 septembre 2024 • Duration 08:37
(From the Relationships at Work podcast)
Are you tired of surface-level solutions to deep-seated workplace issues?
In this episode, we dive into why traditional reactions like reprimanding a bad boss or throwing pizza lunches at disengaged employees only address symptoms, not the disease. Discover how focusing on root causes—like toxic cultures, poor management practices, and systemic flaws—can lead to genuine, lasting change. We’ll explore real examples, from high turnover to low engagement, and share actionable strategies like Root Cause Analysis and data-driven decision-making to help leaders dig deeper and create a truly impactful workplace. Stop the quick fixes and start making a real difference.
If you enjoy the podcast, please subscribe and share with others.
For more, go to relationshipsatwork.ca
Connect with me for more great content!
Leading with Truth: Embracing ‘I Don’t Know’
vendredi 20 septembre 2024 • Duration 07:30
(From the Relationships at Work podcast)
In a world where leaders often feel pressured to have all the answers, it’s easy to fall into the trap of faking it. But what if the real power of leadership lies in admitting when you don't know?
In this episode, we tackle the toxic advice many leaders receive—lie if you don’t know—and why embracing vulnerability is the key to building genuine trust. Discover practical steps for handling the unknown with integrity, the impact of transparent communication on your reputation, and how owning your truth sets the standard for a healthier workplace culture. It's time to redefine leadership—one honest conversation at a time.
If you enjoy the podcast, please subscribe and share with others.
For more, go to relationshipsatwork.ca
Connect with me for more great content!
How to Solve Employee Apathy in the Workplace
mardi 25 juillet 2023 • Duration 50:32
In this episode of Relationships at Work, Russel chats with keynote speaker, consultant and analyst Justin Robbins on addressing employee apathy in the workplace - as a leader, as an organization and as an individual.
Justin shares his thoughts, stories and experience with...
- The definition of power.
- How authority and influence play a role in power.
- Why "leading from the front" is nonsense.
- How power can prevent an organization from innovating.
- Why understanding power balance is key to improving the organization.
- The vital role of continuous learning.
- Where to start in obtaining power and influence at work.
If you enjoy the podcast, please subscribe and share with others.
For more, go to relationshipsatwork.ca
Connect with me for more great content!
The Right and Wrong Ways to Pursue Power at Work
mardi 18 juillet 2023 • Duration 51:48
In this episode of Relationships at Work, Russel chats with author and leadership coach-mentor Dr. Stephen Barden on how we can learn to balance power to improve the workplace and the dangers of its misuse.
Stephen shares his thoughts, stories and experience with...
- The definition of power.
- How authority and influence play a role in power.
- Why "leading from the front" is nonsense.
- How power can prevent an organization from innovating.
- Why understanding power balance is key to improving the organization.
- The vital role of continuous learning.
- Where to start in obtaining power and influence at work.
If you enjoy the podcast, please subscribe and share with others.
For more, go to relationshipsatwork.ca
Connect with me for more great content!
CX Storytime Becomes Frontline Feedback, Stories from the Employee Journey
mercredi 14 septembre 2022 • Duration 13:55
Same style, same tone, new focus - the employee!
Relationships at Work presents Frontline Feedback - Stories from the Employee Journey.
Host and storyteller Russel Lolacher shares the real story of Compassion So Counterfeit.
In this inaugural tale, we’ll hear the story of Sally, one in which she shares a moment of an outreached hand and a possible safe space for vulnerability but it only leads to shattered confidence and inept leadership.
We’ll wrap it up by digging into the emotional impacts that may not be obvious and then the lessons we can take away from this story that can help us build a better culture for our employees.
Subscribe to Relationships at Work for more where ever you listen to podcasts!
If you enjoy the podcast, please subscribe and share with others.
For more, go to relationshipsatwork.ca
Connect with me for more great content!
Sneak Peek of Relationships At Work - the Employee Experience and Workplace Culture Podcast
0jeudi 13 janvier 2022 • Duration 35:57
Check out this sneak peek episode of the new podcast RELATIONSHIPS AT WORK - the Employee Experience and Workplace Culture Podcast.
Host Russel Lolacher will be discussing important employee engagement, leadership, workplace culture, communication and related topics as it relates to the employee experience.
He'll be chatting with amazing guests and digging into the latest research. All to help you learn how best to approach your staff, coworkers, colleagues and day to day life.
In this episode, Russel talks to plain language advocate Leslie O'Flahavan on how simplifying your communication can improve your workplace connections.
Listen and subscribe wherever you listen to podcasts.
https://relationshipsatwork.buzzsprout.com/
If you enjoy the podcast, please subscribe and share with others.
For more, go to relationshipsatwork.ca
Connect with me for more great content!
When Stress Meets Service
lundi 10 décembre 2018 • Duration 12:24
Customer Experience Storytime host and storyteller Russel Lolacher shares the story of When Stress Meets Service.
In this tale, we’ll hear the story of Louis, who in a fit of stress and procrastination, forgot to solve a problem that would cost him more money than he was comfortable spending. We’ll hear about how his service provider chose to address Louis and his problem wrapped in a bundle of frayed nerves.
We’ll wrap it up by digging into the emotional impacts, the lessons you can take from this story to help your business and the universal truth to live by.
If you enjoy the podcast, please subscribe and share with others.
For more, go to relationshipsatwork.ca
Connect with me for more great content!
Two Ears, One Mouth, Zero Service
lundi 5 novembre 2018 • Duration 10:57
Customer Experience Storytime host and storyteller Russel Lolacher shares the story of Two Ears, One Mouth, Zero Service.
In this tale, we’ll hear the story of Colin and Renee. A couple doing what many couples do, go out to eat. This time however, it left them feeling like their needs didn’t matter and with a bad first impression of a new city. Then we will explore what were the emotional impacts from those actions and the actions or strategies you can take to move your customer relationships forward.
If you enjoy the podcast, please subscribe and share with others.
For more, go to relationshipsatwork.ca
Connect with me for more great content!
A Service Tier Too Far
mardi 30 octobre 2018 • Duration 12:56
Customer Experience Storytime host and storyteller Russel Lolacher shares the story of A Service Tier Too Far.
In this tale, we’ll hear the story of Sarah. A woman trying to advance her event-driven side hustle with an online ticketing and management system, only to learn their service is not geared towards helping the customer and their ticket holders. Listen to hear how one customer experience could drive someone away to competitors, by making it more difficult than it needed to be, then we will explore what were the emotional impacts from those actions and the actions or strategies you can take to move your customer relationships forward.
If you enjoy the podcast, please subscribe and share with others.
For more, go to relationshipsatwork.ca
Connect with me for more great content!
The High Price of Canopy Coverage
lundi 22 octobre 2018 • Duration 10:45
Customer Experience Storytime host and storyteller Russel Lolacher shares the story of The High Price of Canopy Coverage.
In this tale, we’ll hear the story of Jack and his search for a canopy for his pickup truck, his experience with various dealers and how one business responded when the prices differed widely, then we will explore what were the emotional impacts from those actions and the actions or strategies you can take to move your customer relationships forward.
If you enjoy the podcast, please subscribe and share with others.
For more, go to relationshipsatwork.ca
Connect with me for more great content!
Related Shows Based on Content Similarities
