Customer Success Career Coach is the must-listen podcast for current and aspiring Customer Success pros. Join us as we spill the secret strategies and tips for building your Customer Success career. This isn't your typical snooze-fest – we're diving deep into the world of Customer Success careers. Whether you're starting from scratch (hey career transitioners!) or eyeing that next big promotion, we've got the playbook for you.
I'm Carly Agar, your trusty 10+ year CS veteran and award-winning CS career coach, and I'm here to turn your career dreams into reality. Every Wednesday, join me and some amazing guests as we dish out practical advice and real-life steps you can actually use. No fluff, just stuff you can apply ASAP to score that dream job, snag that promotion, or become the team rockstar.
What's on the Menu?
🔥 Pro Tips: Learn the tricks of the trade from seasoned pros.
🚀 Career Growth Hacks: Elevate your game, one episode at a time.
🔄 Unexpected Paths: Hear stories that'll make you rethink your career's GPS.
Follow Carly on LinkedIn at www.linkedin.com/in/carly-agar/. For free job search tools, go to www.carlyagar.com/freebies. To work with Carly, go to https://www.carlyagar.com/apply
Popular Episode Topics Include: Customer Success Career Tips for a CSM, Proven Job Interview Strategies and Professional Growth as a Customer Success Manager, SaaS Customer Success Career Tips for a CSM, Preparing for Your Next Customer Success Interview, Mastering Common CSM Interview Questions, Building a Standout Customer Success Resume, Landing Customer Success Jobs, Customer Success Skills Every CSM Needs to Grow
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Discover shows related to Customer Success Career Coach, Career Tips and Proven Job Interview Strategies For Every Customer Success Manager (CSM), based on actual content similarities. Explore podcasts with similar topics, themes, and formats, backed by real data.
139. 5 Mistakes CSMs Make in the First 5 Minutes of an Interview
Episode 139
Wednesday, September 23, 2026 • Duration 22:04
That 15 minute recruiter screen you thought was just a casual conversation could be the exact reason you’re not making it to the next round.
In this episode, I’m breaking down the five most common mistakes I see CSMs make in those first few minutes and how to avoid them. I’ll show you how to build rapport, structure your background without rambling, make it extremely easy for the recruiter to say yes to you, and prepare without sounding overly rehearsed.
The good news is these aren’t things that require another year of experience or a new skill. They’re little things you can fix literally today. If you want to give yourself the best shot at moving forward to the next round, hit play and let’s get into it.
Want to make it easy for recruiters to say yes to you? Grab my free Sell Yourself masterclass HERE to learn how to position your experience around exactly what they’re looking for.
0:01 – What Happens When You Underestimate the Recruiter Screen
4:19 – The Biggest Mistake Candidates Make Before the Interview Even Starts
7:55 – The Step-by-Step Structure That Gets You Past Recruiters
12:17 – Why Most Candidates Make It Hard for Recruiters to Say Yes
16:01 – The Silent Killer: Talking At Recruiters Instead of With Them
18:12 – Why Sounding Too Memorized Destroys Your Chances
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Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.
New episodes drop every Wednesday!
138. LinkedIn Profile Tips for CSMs: 3 Tweaks That Get You Interviews
Episode 138
Wednesday, September 16, 2026 • Duration 29:00
You could be the perfect CSM for a role and still never hear from the recruiter simply because your LinkedIn profile isn’t optimized the right way.
In this episode, I’m breaking down the three things that need to happen before a recruiter reaches out to you on LinkedIn. I’ll show you how to actually show up in recruiter searches, what makes someone want to click on your profile, and the simple tweaks that can help sell them on what they see once they get there.
If you want recruiters coming to your inbox with roles you’re actually excited about, hit play and make these updates today.
And if you’re ready to stop guessing your way through your job search,apply for 1:1 coaching HERE and let’s get you landing roles you’re actually excited about.
0:01 – Why Most LinkedIn Profiles Never Get Recruiter Attention
2:45 – How Recruiters Really Search for Candidates on LinkedIn
5:10 – The Single Biggest Mistake in Your LinkedIn Skills Section
13:43 – The Headline Formula That Gets You Noticed Instantly
18:34 – Why Copying Your Resume Kills Your LinkedIn Profile
21:19 – How to Use Recommendations to Instantly Boost Credibility
23:31 – Does the “Open to Work” Banner Really Hurt Your Chances?
🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training:
137. How to Prove ROI to Your Customers (4 EASY Steps)
Episode 137
Wednesday, September 9, 2026 • Duration 25:13
If you can’t put a number on the value you’re creating for your customers, you’re going to struggle to prove why they should keep paying for it.
That’s why in this episode, I’m breaking down a simple framework every CSM can use to calculate and present ROI, even if your product feels impossible to measure. I’ll walk you through how to identify where your product is creating financial value, turn that value into actual numbers, and confidently present your math without worrying that someone is going to poke holes in it.
You’ll walk away knowing how to make stronger renewal and expansion conversations while building a skill that can help you stand out as a Customer Success Manager. If you want to prove your impact with numbers that actually mean something, hit play and let’s dive in.
1:09 – How to Tie Product Usage to Real ROI Numbers
4:05 – The Three ROI Categories: Time, Money, Protection
6:09 – The Simple Math Behind Powerful ROI Stories
8:47 – How to Kill Skepticism by Calling Out Your Own Numbers
11:05 – A Step-by-Step ROI Example for Sales Tools
13:32 – Making ROI Tangible for “Hard to Measure” Products
17:08 – The Career Benefits of Presenting ROI Like a Pro
21:01 – Why Showing ROI Makes You Stand Out in Interviews
23:10 – ROI Homework for Every Level of Customer Success Pro
136. 5 Ways the CSM Role is Changing in 2026 (Beyond the Obvious Stuff)
Episode 136
Wednesday, September 2, 2026 • Duration 19:14
Everyone’s talking about how the CSM role is changing, but what are companies actually looking for in 2026?
I analyzed 25 CSM job descriptions from 2025 and 2026, and there were some really interesting patterns that I don’t hear enough people talking about. I’m breaking down what’s changing around AI, commercial experience, scaled CS and customer value, plus two things I hear CSMs lead with all the time that might actually make you sound a little outdated.
You’ll walk away knowing which skills are becoming more valuable and how to position your experience for where CS is headed next. If you want to stay competitive and make smarter moves in your customer success career, hit play and let’s dive in.
And if you feel like you have the right experience but aren’t sure how to position it for what companies want today,apply for coaching HERE and let’s repackage your experience together.
0:01 – Why the CSM Job Description Has Changed So Dramatically
2:55 – How AI Went From Nice-to-Have to Non-Negotiable
5:09 – Why Commercial Independence Is the Make-or-Break Skill
8:31 – The Fastest Way to Prove Revenue Impact on Your Resume
10:31 – What Happens When Scaled Motions Move Upmarket
11:44 – Why Customer Value Now Means Real Financial ROI
14:04 – The Biggest Skills That Just Disappeared From Job Descriptions
16:22 – What You Should Really Lead With in CS Interviews
17:17 – Stop Panicking: Why You Already Have More Skills Than You Think
135. You Nailed the CSM Interview and Still Got Rejected. Here's 4 Reasons Why
Episode 135
Wednesday, August 26, 2026 • Duration 19:39
You can nail every interview question and still lose the CSM job offer to someone else.
In this episode, I’m breaking down four reasons that happens, and none of them have to do with your experience or whether your answers were technically good. I’ll show you what hiring managers are actually assessing, how to make your interview stories prove you can replicate your results, why being too humble can cost you the offer, and the overlooked part of the interview that could be quietly working against you.
You’ll walk away knowing exactly what to change before your next interview. If you want to turn more great interviews into actual job offers, hit play and let’s dive in.
And if you’re tired of great interviews not turning into job offers,apply for coaching HERE and let’s sharpen your interview strategy together.
0:01 – Why Great Answers Alone Won’t Land the Job Offer
2:47 – How Being Too Polished Can Backfire in Interviews
6:47 – The Fastest Way to Show How You Think, Not Just What You’ve Done
10:46 – Why Skipping Numbers in Stories Hurts Your Interview
12:57 – What Happens When You Don’t Ask Smart Questions Back
16:24 – The Four Simple Shifts Anyone Can Make to Get Hired
134. What to (And Not To) Say About AI in Your CS Interviews
Episode 134
Wednesday, August 19, 2026 • Duration 19:44
If you think telling a hiring manager you use AI to write emails faster is proving your AI fluency, you might be setting the bar way too low.
In this episode, I’m breaking down what hiring managers actually want to hear about AI in your CS interviews, why efficiency alone is no longer enough, and four specific ways to show that you’re using AI to make a bigger impact with your customers. I’ll also share the AI terminology worth knowing so you can walk into interviews feeling prepared without becoming an AI expert.
If you want to prove you’re keeping up with AI and stand out for the right reasons in your next CS interview, hit play and let’s dive in.
And if all the changes happening in CS have you wondering what it actually takes to land your next role, apply for coaching HERE and let’s get you on the right track.
00:45 – What AI fluency actually means in CS hiring right now
02:19 – Why using AI for efficiency is no longer enough to stand out
05:04 – What hiring managers want to see from your AI usage
07:19 – How AI can help you have smarter customer conversations
09:06 – Using AI to uncover deeper insights about account health
12:08 – How AI can help you become a more strategic customer partner
17:26 – The terminology worth knowing before your next CS interview
133. 3 Quick Resume Edits That Get CSMs More Interviews in 10 Mins or Less
Episode 133
Wednesday, August 12, 2026 • Duration 16:09
Your resume might be the reason you're not getting interviews and it has nothing to do with your experience.
In this episode, I'm sharing three resume edits you can make in 10 minutes or less that help recruiters instantly understand your value. We'll talk about why numbers can actually hurt you without the right context, what hiring managers need to see before they care about your results, and the simple change that makes you stand out from hundreds of other CSMs with similar experience.
If you want your resume to tell a stronger story and give yourself a better chance of landing more interviews, hit play and let’s dive in.
And if you want expert help to uncover what makes you uniquely hireable, apply for coaching HERE and let's build a resume that stands out.
01:51 – Why the numbers on your resume might be sending the wrong message to recruiters
03:35 – The simple change that gives your achievements the context they need to stand out
06:32 – The resume details hiring managers need before they care about your results
10:18 – Why your resume should explain more than just what you accomplished
12:09 – How to showcase what makes you different from every other CSM applying
14:55 – The simple resume review to help you stand out in just a few minutes
132. A CS Hiring Manager Who Interviewed 3,000 CSMs Tells You What Gets You Hired with Michael Boyd
Episode 132
Wednesday, August 5, 2026 • Duration 41:20
When you've interviewed more than 3,000 CSMs, you start to see exactly what separates the candidates who get hired from the ones who don't.
In today's episode, I'm sitting down with Michael Boyd, a three time VP of Customer Success who has hired more than 100 CSMs, to unpack what hiring managers are really looking for in today's market. We talk about how to stand out in technical interviews even if you're not highly technical, the two out of three rule he uses when evaluating candidates, and what AI fluency actually looks like now that it has become an expectation instead of a bonus.
By the end of this conversation, you'll know what hiring managers are actually paying attention to, where candidates often miss the mark, and how to position yourself as the kind of CSM companies want to hire. If you are ready to stop guessing what hiring managers want and start interviewing with more confidence, hit play and let's dive in.
And if you're tired of knowing you're qualified but not getting the offer, apply for coaching HERE and let's help you land your next Customer Success job.
02:30 – What hiring managers actually want before they hire
06:40 – The interview red flags that should make you think twice
11:15 – What technical interviews are really testing
17:15 – The two out of three rule for landing stretch roles
21:20 – Why the best CSMs are becoming more consultative in the age of AI
32:31 – What AI fluency really looks like in an interview
🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training:
131. 3 Reasons You’re Not Landing CS Interviews (And It’s Not Your Experience)
Episode 131
Wednesday, July 29, 2026 • Duration 23:32
Why are customer success professionals with great experience still getting rejected for interviews?
In this episode, I'm sharing the three biggest shifts happening in today's hiring market that most job seekers are completely missing. I'll explain why experience alone is no longer enough, the common job search strategies that are quietly holding you back, and what hiring managers are actually looking for when they review your resume.
You'll walk away with a completely different perspective on why your applications are being overlooked and what needs to change to start getting interviews again. If you are ready to stop blending in and position yourself as the candidate companies are actually searching for, hit play and let’s dive in.
And if you're ready to stop relying on outdated job search advice, apply for coaching HERE and let's build a strategy that works in today's market.
00:52 – Why having more experience isn't what lands CS interviews anymore
04:03 – The hiring shifts that quietly changed what companies expect from CSMs
07:42 – Why being a great CSM is no longer enough to get hired
10:10 – Why referrals aren't as reliable as they used to be in today's job market
11:09 – The resume mistake that makes you look like every other candidate
14:04 – Why sending more applications could actually be hurting your job search
130. 5 Things NOT to Say About a Career Gap in a Customer Success Job Interview
Episode 130
Wednesday, July 22, 2026 • Duration 14:11
What if your career gap is not the problem at all, but the way you're talking about it is?
If you've ever frozen when an interviewer asked about time away from work, this episode will show you exactly how to answer with confidence instead of second guessing yourself.
I'll walk you through the five biggest mistakes I see Customer Success professionals make when explaining a career gap, plus what to say instead so hiring managers focus on your value instead of your time away. You'll walk away with a simple framework to own your story, avoid common interview mistakes, and leave a stronger impression. If you want to stop letting your career gap hold you back, hit play and let’s dive in.
And if you're not sure how to talk about your career gap in interviews, apply for coaching HERE and let's build your answers together.
00:44 – The one interview question that trips up even the most experienced CS professionals
02:39 – Why career gaps are not the problem and what hiring managers actually care about
04:29 – The mistake that makes interviewers question your career gap before you even finish answering
06:20 – Why talking about what you're leaving behind can hurt your chances
07:23 – The overlooked advantage hiding inside your career gap
11:03 – The interview habit that makes you sound less confident without realizing it
