Customer Experience Patterns Podcast – Details, episodes & analysis
Podcast details
Technical and general information from the podcast's RSS feed.
Customer Experience Patterns Podcast
Sam Stern
Frequency: 1 episode/8d. Total Eps: 74
Every 2 weeks, customer experience expert Sam Stern will explain a customer experience pattern that underpins some of the World's best customer experiences. Patterns are models or designs dervied from real-world examples that have been proven to work.
The episodes will include detailed descriptions of the Pattern, data and evidence to supports its importance, and instructions to follow the pattern yourself to create great customer experiences.
Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.
Hosted on Acast. See acast.com/privacy for more information.
Recent rankings
Latest chart positions across Apple Podcasts and Spotify rankings.
Apple Podcasts
🇩🇪 Germany - marketing
08/01/2025#81🇩🇪 Germany - marketing
05/01/2025#100🇩🇪 Germany - marketing
04/01/2025#58🇬🇧 Great Britain - marketing
06/12/2024#94🇨🇦 Canada - marketing
22/11/2024#61🇫🇷 France - marketing
30/10/2024#50
Spotify
No recent rankings available
Shared links between episodes and podcasts
Links found in episode descriptions and other podcasts that share them.
See allRSS feed quality and score
Technical evaluation of the podcast's RSS feed quality and structure.
See allScore global : 63%
Publication history
Monthly episode publishing history over the past years.
Emotions Matter More Than You Think - Even When You Think They Matter A Lot
Season 1 · Episode 52
jeudi 24 octobre 2024 • Duration 05:59
The Law Of Emotion: Emotion matters more than you think, even if you remember the law of emotion.
Yes, inspired by Hofstatder's Law
Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.
Hosted on Acast. See acast.com/privacy for more information.
The Winding Path To CX & CX Insights
Season 1 · Episode 51
jeudi 17 octobre 2024 • Duration 21:48
The varied career paths that lead to becoming a CX professional. The ways those expeirences help you be better at your job. The ways that focusing on customers can help you in other jobs.
Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.
Hosted on Acast. See acast.com/privacy for more information.
Your Current Company Culture Is A Design Constrain
Season 1 · Episode 42
jeudi 15 août 2024 • Duration 07:21
The only thing that is slower to change than culture is nature.
Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.
Hosted on Acast. See acast.com/privacy for more information.
Why Designing AI Into CX Requires Rethinking Human-Centered Design Practices
Season 1 · Episode 41
jeudi 8 août 2024 • Duration 32:24
Connect with Kerry Bodine on LinkedIn
Kerry's master-class on Designing For AI in CX & EX
Research Paper On The Difficulty Of Designing For AI
Creating Design Resources To Scafold The Ideation Of AI Concepts
Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.
Hosted on Acast. See acast.com/privacy for more information.
How To Address The Root Causes Of Frustrations From Waiting
Season 1 · Episode 40
jeudi 1 août 2024 • Duration 09:54
Waiting in line is a bad experience. Except that's not always true. Learn what makes some waits unbearable, while others are tolerable at worst, and a memorable part of the experience at best.
· Timing is right for T riders, businesses
· Subway Countdown Clocks Are Good For Business
· Houston airport baggage claim
Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.
Hosted on Acast. See acast.com/privacy for more information.
The Right Way To Deliver Digital-First Customer Experiences
Season 1 · Episode 39
jeudi 25 juillet 2024 • Duration 33:06
Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.
Hosted on Acast. See acast.com/privacy for more information.
4 Ways To Build Trust With Your Customer Experience
Season 1 · Episode 38
jeudi 18 juillet 2024 • Duration 07:54
Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.
Hosted on Acast. See acast.com/privacy for more information.
Customer-Care Is Not A Cost To Be Minimized With Stacy Sherman
Season 1 · Episode 37
jeudi 11 juillet 2024 • Duration 32:25
Stacy's LinkedIn Learning Course On Agent Experience
Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.
Hosted on Acast. See acast.com/privacy for more information.
Define the negative space around your CX
Season 1 · Episode 36
jeudi 4 juillet 2024 • Duration 09:41
The concept of negative space
Frontier Airlines drops customer-service
Why Chick-Fil-A Closes on Sundays
Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.
Hosted on Acast. See acast.com/privacy for more information.
Why Your CX Team Should Craft A Mission Statement & Create A CX Toolkit
Season 1 · Episode 35
jeudi 27 juin 2024 • Duration 20:15
Nicole Ornelas on LinkedIn.
Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.
Hosted on Acast. See acast.com/privacy for more information.
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