What service desk management is, why it matters and what value it can bring to your business.

👉 Watch the full YouTube episode here: https://youtu.be/TblIZk8xWqo

To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee

Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel

So, get listening!

*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

Want to build a business customers love? It starts with culture. In this episode, we’ll uncover how to create a customer-centric culture that drives loyalty, improves satisfaction, and fuels business growth. You’ll learn what customer centricity looks like in practice, the steps to embed it across your organization, and why it gives you an unbeatable competitive edge.

👉 Watch the full YouTube episode here: https://youtu.be/TblIZk8xWqo

To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee

Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel

So, get listening!

*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

Welcome to 2025 entrepreneurs! This episode is all about 2025 Business Trends, here find Top Strategies Entrepreneurs Need to Know for the up coming year!

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee

Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel

So, get listening!

*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

Welcome to 2025 entrepreneurs! This episode is all about How to Build a Powerful Personal Brand in 2025. Tune in to find out what you need to do in order to be ahead of your competitors in 2025 and win over those customers.

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee

Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel

So, get listening!

*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

Episode 24 is all about Transforming Retail. Giving you tips and tricks into How to Create Outstanding Customer Experiences and Reduce Complaints for your business no matter who you are.

//Resources mentioned//

Episode 4 - Understanding the Customers Experience - Listen here

Episode 12 - What is Customer Journey Mapping - Listen Here

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee

Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel

So, get listening!

*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

Episode 23 is about buildinga customer-centric business giving 4 steps to follow to get you started!

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee

Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel

So, get listening!

*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

In today’s episode, I talk about how to build a solid foundation to provide exceptional customer service.

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee

Stay Connected: 

- Subscribe to The Customer Care Channel for more insights on building customer-focused businesses.  

- Follow us on social media for updates, tips, and behind-the-scenes content! - @customercarechannel

Please Rate & Review: ⭐️⭐️⭐️⭐️⭐️  

If you enjoyed this episode, we’d love it if you could leave a rating and review—it helps other new entrepreneurs find the show and grow their businesses, too!

Thank You for Listening!

Remember, a delighted customer is a loyal customer. Start building positive experiences today, and watch your business grow!

Hosted on Acast. See acast.com/privacy for more information.

In today’s episode, Lisa dives into the essentials of Customer Experience 101 for beginner entrepreneurs. You’ll learn what customer experience (CX) really means, why it’s so important for your business, and practical steps you can take to start creating a positive experience that keeps customers coming back fr more! If you’re just starting out, this episode will help you put your customers at the centre of everything you do.

Key Topics Covered:

1. What is Customer Experience?  

2. Why Customer Experience is Crucial for Business Success  

3. Key Elements of a Positive Customer Experience  

4. How to Get Started with Customer Experience Management

Actionable Takeaways: 

• Understand Your Customer: Create a detailed customer avatar to know exactly who you’re serving. Don’t forget to grab my free customer avatar template to help you get started!
• Keep It Simple: Make every step of the customer journey easy and enjoyable.
• Communicate Well: Let your customers know they’re always heard—respond to their inquiries, and show appreciation for their business.
• Get Personal: Use names, send thank-you notes, and add personal touches to every interaction.
• Ask for Feedback: Regularly ask customers how you’re doing and use their feedback to improve.

Resources:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee

Stay Connected: 

- Subscribe to The Customer Care Channel for more insights on building customer-focused businesses.  

- Follow us on social media for updates, tips, and behind-the-scenes content! - @customercarechannel

Please Rate & Review: ⭐️⭐️⭐️⭐️⭐️  

If you enjoyed this episode, we’d love it if you could leave a rating and review—it helps other new entrepreneurs find the show and grow their businesses, too!

Thank You for Listening!

Remember, a delighted customer is a loyal customer. Start building positive experiences today, and watch your business grow!

Hosted on Acast. See acast.com/privacy for more information.

This episode guides you through Handling Tough Situations: Navigating Difficult Customer Interactions.

Host: Lisa  

Podcast: Customer Care Channel

Key Points:

• Why Do Customers Get Upset?
• Staying Calm and Professional
• Offering Solutions and Following Up
• Conclusion and Next Steps

Episode Transcript:  https://customercarechannel.com/difficult-customer-interactions/

Resources Mentioned:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee

Connect with Us: 

- Follow us on @customercarechannel for more customer service tips!  

- Subscribe to the Customer Care Channel and never miss an episode.  

- Share this episode with fellow business owners who could use productivity tips to grow their customer-focused businesses.

Hosted on Acast. See acast.com/privacy for more information.

Productivity Tips for Becoming Customer-Focused in Your Business. In this episode, Lisa shares five productivity tips for beginner business owners looking to build a customer-focused business. As a female entrepreneur, it’s easy to feel overwhelmed with managing your day-to-day tasks, but prioritizing customer needs while staying productive is key to long-term success. Lisa breaks down practical tips to help you streamline your workflow, automate tasks, and develop customer-centric habits—all while keeping your sanity intact!

Resources Mentioned:

Brand New website: www.customercarechannel.com

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee

Connect with Us: 

- Follow us on @customercarechannel for more customer service tips!  

- Subscribe to the Customer Care Channel and never miss an episode.  

- Share this episode with fellow business owners who could use productivity tips to grow their customer-focused businesses.

Hosted on Acast. See acast.com/privacy for more information.

Episode 18 discusses the secret to what good customer service is!

To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee

Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel

So, get listening!

*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

Episode 17 discusses beauty salon ideas and much more!

To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee

Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel

So, get listening!

*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

Customers don’t leave because of price—they leave because of poor service. In this episode, we’ll break down the most common customer service mistakes that damage trust, hurt loyalty, and cost you repeat sales. You’ll learn what NOT to do and, more importantly, how to turn service slip-ups into opportunities to impress your customers.

👉 Subscribe for more strategies on customer retention and growth.

#CustomerService #ComplaintHandling #BusinessGrowth

To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee

Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel

So, get listening!

*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

Episode 16 discusses what customer service standards are and why you need them!

To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee

Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel

So, get listening!

*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

Episode 15 discusses why the customer isn't always right and what to do!

To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee

Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel

So, get listening!

*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

Episode 14 discusses the L.A.S.T method and how you can apply it to your business.

To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee

Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel

So, get listening!

*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

Episode 13 discusses ways to handle customer complaints and why you need a customer complaints procedure to manage customer complaints effectively.

To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee

Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel

So, get listening!

*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

Episode 12 explores what customer journey mapping is and how you can use customer journey mapping to improve your business.

To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee

Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel

So, get listening!

*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

This episode explores customer journey mapping. Here find what customer journey mapping is and how to create customer journey maps.

To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee

Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel

So, get listening!

*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

This episode explores potential answers to customer service resume questions. Here find customer service resume tips to help you complete your CV and get that job you really want!

To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee

Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel

So, get listening!

*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

This episode explores how to customer survey to improve customer experience.

To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee

Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel

So, get listening!

*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

This episode explores a question on reddit and discussing what to do in this situation.

To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee

Contact:

Follow on IG: Customer Care Channelor @customercarechannel

Send Questions: thecustomercarechannel@gmail.com

So, get listening!

*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

This episode explores Navigating Change: Ensuring Positive Customer Impact. Impacting Customers When Making Changes can be disasterous, so let's plan how we will make changes to our business without negatively impacting customers.

To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee

Contact:

Follow on IG: Customer Care Channelor @customercarechannel

Send Questions: thecustomercarechannel@gmail.com

So, get listening!

*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

Are customer complaints overwhelming your business? In this video, we break down the essential tools for effective complaint analysis that every small to medium business needs. Learn how to turn negative feedback into actionable insights, improve customer satisfaction, and protect your reputation.

Stop struggling with ad hoc solutions—discover proven strategies and complaint-handling tools that actually work.

💡 If you’re ready to transform complaints into opportunities for growth, this is where you start.

#CustomerService #ComplaintHandling #BusinessGrowth

To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee

Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel

So, get listening!

*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

This episode explores the Power of Customer Focus: Boosting Engagement and Satisfaction.

To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee

Contact:

Follow on IG: Customer Care Channelor @customercarechannel

Send Questions: thecustomercarechannel@gmail.com

So, get listening!

*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

This episode explores Taking Customers Personally: The Impact on Mental Health and How to Cope.

Hey you! Welcome to the Customer Care Channel. Here we will be talking about everything customer related and more! My name is Lisa and I am the Host of this pod, I'm a horse rider and also a mum of 2 under 2, I will be bringing you unfiltered customer advice to help you build happier, healthier relationships with your customers. I've worked with customers in retail, hospitality and the corporate world.

I teach aspiring entrepreneurs and corporate career individuals how to build customer relationships, create a customer experience and provide the best customer service possible. I will be sharing what I have learned about customers, supporting your customers and business so that YOU can learn how to manage your business and customers successfully to build happier and healthier business connections in order to make more sales. Now if you would like to work together to build better customer experiences, email me on thecustomercarechannel@gmail.com

Now let's jump into the episode...

To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee

Contact:

Follow on IG: Customer Care Channelor @customercarechannel

Send Questions: thecustomercarechannel@gmail.com

So, get listening!

*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

In this episode, we explore Understanding Customer Experience: The Key to Business Success.

To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee

Contact:

Follow on IG: Customer Care Channelor @customercarechannel

Send Questions: thecustomercarechannel@gmail.com

So, get listening!

*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

In this episode, we explore Mastering Customer Excellence: Insights and Strategies for Success.

Now let's jump into the episode...

To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee

Contact:

Follow on IG: Customer Care Channelor @customercarechannel

Send Questions: thecustomercarechannel@gmail.com

So, get listening!

*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

In this episode, we explore the fundamental concept of customer service.

The discussion highlights its significance in building customer loyalty and enhancing brand reputation. We cover the key components of effective customer service, including communication skills, empathy, and problem-solving.

Listeners will learn about various customer service channels, such as phone, email, and social media, and the importance of adapting to customer needs across these platforms.

The episode also touches on the evolving landscape of customer service in the digital age and the role of technology in improving customer experiences.

Key Takeaways:

• Definition and importance of customer service.
• Essential skills for customer service professionals.
• Overview of different customer service channels.
• The impact of technology on customer service practices.

Tune in for insights that can help improve your customer service approach and foster better relationships with clients.

Now let's jump into the episode...

To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee

Contact:

Follow on IG: Customer Care Channelor @customercarechannel

So, get listening!

*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

In this episode, Lisa discusses the various types of customers businesses encounter, emphasizing the importance of understanding customer profiles to improve service and build stronger relationships. She shares insights from her experiences in retail, hospitality, and corporate sectors, and provides tips for managing different customer types effectively.

**Key Points**:

- Introduction to different customer types.

- Importance of customer profiling.

- Tips for building better customer relationships.

Now let's jump into the first episode...

To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee

Contact:

Follow on IG: Customer Care Channelor @customercarechannel

Send Questions: thecustomercarechannel@gmail.com

So, get listening!

*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

Hey you! Welcome to the Customer Care Channel. Here we will be talking about everything customer related and more! My name is Lisa and I am the Host of this pod, I'm a horse rider and also a mum of 2 under 2, I will be bringing you unfiltered customer advice to help you build happier, healthier relationships with your customers. I've worked with customers in retail, hospitality and the corporate world. I teach aspiring entrepreneurs and corporate career individuals how to build customer relationships, create a customer experience and provide the best customer service possible.

Now I also make videos on YouTube so you can pick which ever medium you prefer. I will be sharing what I have learned about customers, supporting your customers and business so that YOU can learn how to manage your business and customers successfully to build happier and healthier business connections in order to make more sales.

Now let's jump into the first episode...

To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee

Contact:

Follow on IG: Customer Care Channelor @customercarechannel

Send Questions: thecustomercarechannel@gmail.com

So, get listening!

*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

Unlock the secrets to creating customer experiences that truly matter! In this video, Lisa Baker from the Customer Care Channel walks you through the fundamentals of building powerful customer relationships, improving satisfaction, and designing strategies that keep people coming back.

Whether you’re a business owner, marketer, or customer service professional, these practical tips will help you create memorable interactions and a customer-first culture.

💡 If you’re ready to elevate your customer strategy and grow your business through better customer care, start here!

#CustomerExperience #CustomerService #BusinessGrowth

To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee

Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel

So, get listening!

*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

In this episode, Lisa Baker returns to the mic after a short break to share five major mistakes businesses make when handling customer complaints—and how those mistakes could be costing you real sales. Lisa breaks down each error, from ignoring feedback to lacking a clear complaints process, and offers practical tips to help you turn negative feedback into golden opportunities for growth.

Whether you’re a small business owner, team leader, or customer care rep, this episode will give you actionable steps to review your current approach, improve customer relationships, and boost retention through better service recovery.

💬 What You’ll Learn:

• Why customer complaints are a goldmine for business improvement
• The true cost of mishandling a complaint
• 5 common mistakes to avoid
• How to create a feedback loop for continuous improvement
• What to do today to level up your complaints process

📌 Mentioned in This Episode:

• Lisa’s YouTube Channel for more customer service tips
• TikTok, Instagram & Facebook: @customercarechannel
• Screenshot and tag @customercarechannel on IG to get featured!

📚 Coming Soon:

Lisa is working on a book that teaches a step-by-step method for reviewing and improving customer experience—designed especially for small business owners. Stay tuned for preorder info!

💡 Call to Action:

👉 Follow the podcast so you never miss an episode

👉 Share this episode with a friend who needs to hear it

👉 Take 5 minutes today to audit your complaints process!

To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee

Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel

So, get listening!

*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

In this episode I discuss 5 Proven Tips to Reduce Customer Complaints and Boost Satisfaction.

To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee

Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel

So, get listening!

*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

In this episode Lisa discusses the Top 49 Customer Complaints Businesses Receive and How to Address Them.

As promised:

• Mailerlite Email Marketing Information
• Service Desk Software
• Customer Survey Episode & blog post
• Customer Survey YouTube Video
• 5 Mistakes You make with Frustrated Customers

To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee

Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel

So, get listening!

*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

In this episode I discuss the 10 Proven Customer Service Strategies Every Beginner Entrepreneur Must Master!

As promised:

• Mailerlite Email Marketing Information
• Service Desk Software
• Customer Survey Episode & blog post
• Customer Survey YouTube Video

To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee

Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel

So, get listening!

*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

In this episode I discuss the apps I use to keep on top of everything! This episode is about time management hacks for entrepreneurs - crush your 2025 goals!

As promised:

• Trello
• Google Keep
• Tailwind

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee

Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel

So, get listening!

*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.