The Ctrl + Shifter Podcast brings you bi-weekly conversations with founders, tech leaders, and innovators who are taking control and driving the shift in business and technology. Powered by SmartDev and Verysell AI, we deliver actionable insights and real stories of digital transformation.
We keep it clear, relevant, and actionable so you can stay ahead of the curve and lead with confidence.
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- Contact: media@smartdev.com
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EP14: How AI Is Changing Customer Success in Financial Crime Compliance
Wednesday, January 7, 2026 • Duration 39:43
In this episode 15 of Ctrl + Shifter, we sit down with Matti Junila, Head of Customer Success at ComplyAdvantage, to explore how AI is transforming customer success and financial crime prevention.
With years of experience in AI, machine learning, and customer service, Matti shares his expertise on how AI is improving fraud detection, reducing manual work, and helping businesses navigate compliance challenges. He dives into the rise of agentic AI, automating tasks traditionally handled by humans, and offers advice on adopting AI responsibly. Tune in to hear how AI is reshaping customer support in high-stakes industries.
TIMESTAMPS:
01:57 - Matti's Background & Early career
04:45 - About ComplyAdvantage
07:47 - Leadership Challenges in AI-Driven Financial Crime Prevention
10:24 - AI Trends in Customer Support
19:26 - Decision-Making Principles for Responsible AI Adoption
22:28 - Strategic AI Adoption: From Evaluation to Scaled Impact
A special thanks to Matti Junila and ComplyAdvantage for joining us and sharing their valuable insights.
About Matti Junila:
He started out in computer science and have always been focused on AI and machine learning. Over the last 10+ years, he has helped build and scale tech startups, leading customer success teams and working closely across product, engineering, and commercial teams.
About ComplyAdvantage:
ComplyAdvantage’s mission is to empower every business to eliminate financial crime. By harnessing AI, a unified platform, and an extensive partner ecosystem, we help customers turn compliance into a catalyst for growth, operational resilience, and enduring regulatory trust. More than 3,000 enterprises across 75 countries rely on our end-to-end platform and the world’s most comprehensive financial crime risk intelligence. With full-stack agentic automation, we help organizations automate up to 95% of KYC, AML, and sanctions reviews, cut onboarding times by 50%, reduce false positives by 70%, and handle 7x more work with the same staff.
Voices that take control. Stories that drive the shift
A series featuring founders, tech leaders, and innovators who are taking control and driving the shift in business and technology. Powered by SmartDev and Verysell AI, we deliver actionable insights and real stories on how they build with intention, shape strategy, and stay ahead of the curve.
Disclaimer: The content shared reflects personal perspectives and does not represent the views or official stance of the company.
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ABOUT SMARTDEV
SmartDev is a Vietnam-based software powerhouse delivering agile, high-quality, and cost-effective engineering for global brands.
Learn more about our solutions and hiring smart developers at:
• Drop your thoughts on scaling AI responsibly in the comments below 👇
EP13: Tech Strategy in Cross-Border Payments
Thursday, November 27, 2025 • Duration 44:59
In this episode of Ctrl + Shifter, we sit down with Jan Lorenc, CEO of CurrencyFair, to explore the world of cross-border payments and foreign exchange. With over 15 years of experience spanning banking, treasury, and fintech, Jan leads CurrencyFair in simplifying international money transfers and providing cost-effective solutions for SMEs and individuals alike.
Jan shares his journey from traditional finance to fintech innovation, offering deep insights into the evolving landscape of global payments. From the power of blockchain and AI to the challenges of scaling a multinational business, this episode dives into how technology is transforming the way money moves across borders.
TIMESTAMPS
00:00 - Intro
02:28 - Behind the Shift: Jan's Career Journey
05:27 - How to Bridge Traditional Finance & Technology
07:37 - CurrencyFair's Mission
11:54 - How to Balance Customer Trust & Regulatory Compliance
15:48 - Challenges When Scaling a Regulated Cross-Border Payments Business
19:13 - How to Maintain Consistency Across Diverse Markets
42:26 - Advice for Newcomers in Fintech & Digital Payments
44:00 - Outro
► Listen on Youtube: https://youtu.be/ajNzcz-5P9Y
► Listen on Apple Podcasts: https://podcasts.apple.com/us/podcast/ctrl-shifter-podcast/id1824162919
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A special thanks to Jan Lorenc and CurrencyFair for joining us and sharing their valuable insights.
About CurrencyFair:
CurrencyFair was launched in Ireland in 2010 and offers an online cross-border payment and foreign exchange service to customers worldwide. Over the past 15 years, the company has onboarded more than 180,000 customers. It currently supports over 20 currencies in well-established currency corridors for international payments. CurrencyFair is boldly transforming the future of financial services and empowering its customers by making innovative financial solutions accessible to all.
EP12 : How Quantum, AI and Blockchain Will Reshape Finance
Episode 12
Monday, October 13, 2025 • Duration 49:03
In this episode, Chan Wei Jie (Wave), Vice President Web3 at TOTM Technologies, brings his expertise in quantum-secure infrastructure, AI, and blockchain to explore how the convergence of these three powerful technologies will revolutionize finance. From enhancing financial security to driving digital transformation, Wave offers insights on building future-proof systems that are both secure and efficient.
TIMESTAMPS
00:00 – Intro
1:39 - Behind the Shift: From Audit to Quantum Finance
9:36 - Digital Assets in Practice: What Adoption Really Takes
24:30 - Tech Convergence: Quantum, AI, and Beyond
32:13 - Looking Forward: AI, Emerging Tech, and the Future of Finance
47:112 – Outro
► Watch on YouTube: https://youtu.be/Az0EYVoKQP0
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A special thanks to Chan Wei Jie (Wave) and TOTM Technologies for sharing their expertise in this episode.
► About Chan Wei Jie (Wave)
Wave's journey from auditing banks to pioneering quantum-secure blockchain technologies has made him a unique leader in the convergence of AI, blockchain, and quantum computing in finance. With his deep understanding of both traditional and emerging financial systems, he’s driving secure and scalable solutions that will redefine how we think about financial infrastructure.
EP11: API-First Strategy: The Key to Scalable and Agile Digital Banking
Wednesday, October 8, 2025 • Duration 34:11
In this episode, we sit down with Muthiah Sivalingam, Head of Product at audax, to explore how traditional banks are reinventing themselves in the digital-first world. With over 20 years of experience in the banking industry, Muthiah shares how audax empowers financial institutions to modernize, scale, and adapt quickly to the changing demands of consumers and businesses.
Join us as we uncover how banks can break free from legacy systems and leverage modular, API-first solutions to deliver more personalized, flexible banking experiences. With insights into embedded finance, Banking-as-a-Service (BaaS), and digital transformation, Muthiah offers actionable strategies for executives and innovators navigating the future of finance.
TIMESTAMPS
00:00 – Intro
01:42 – How audax Fills the Fintech Innovation Gap
04:33 – From Pain Points to Priorities: Lessons from SC Ventures
08:36 – audax’s Approach to Scalable, API-First Banking Across Markets
12:35 – Breaking the Legacy Barrier: Reinventing Banking through Modernisation
19:29 – What’s Next for BFSI in Southeast Asia?
26:27 – How to Build High-Performing Product Teams That Ship and Scale
29:42 – What Do Legacy Banks Risk if They Don’t Act Fast?
► Watch video: https://youtu.be/CCGYVB4FAjY
► Listen in audio on Apple Podcasts: https://podcasts.apple.com/us/podcast/ctrl-shifter-podcast/id1824162919
EP10: The AI Adoption Playbook: AI Chatbots and Visual Intelligence at Scale
Tuesday, September 30, 2025 • Duration 51:37
In this episode, we sit down with Florian Fink, Digital Transformation Lead at OMICRON Electronics, to uncover how AI adoption becomes the real innovation. From building an internal chatbot that reshaped knowledge sharing to exploring visual intelligence with GenAI, Florian shares how OMICRON balances safety, reliability, and bold innovation in the power sector.
Join us as we unpack what it takes to turn AI experiments into enterprise-wide adoption, why governance must balance agility with guardrails, and how visual intelligence with generative AI is shaping the future of grid innovation. This episode is your playbook for scaling AI adoption responsibly and effectively.
TIMESTAMPS
01:59 – From Engineer to Innovation Leader: Meet Florian Fink of OMICRON Electronics
05:22 – Behind the Shift: How Strategic Pain Drives Innovation
08:54 – Building an AI Chatbot: From Internal Gaps to Real-World Impact
22:47 – Visual Intelligence with GenAI: From Problem to Potential
31:05 – Building a Framework to Manage Tech at Scale
41:45 – Industry Outlook: Future Shifts in the Power Utility Sector
🙌 A huge thanks to Florian Fink and the team at OMICRON Electronics for sharing their story.
Here at OMICRON, innovation is more than technology, it’s about people, culture, and collaboration. With pioneering solutions in testing, diagnostics, and monitoring, OMICRON helps energy companies, industrial players, and manufacturers worldwide design safe and reliable power systems.
EP09: How AI Guardrails Enable Safe Scaling in AI Adoption
Friday, September 19, 2025 • Duration 58:00
In this episode, we sit down with Arnaud Lucas, Head of Mobile Sensing Intelligence at Cambridge Mobile Telematics, to explore what it really takes to deploy AI responsibly at scale. From startups to global enterprises, Arnaud has helped organizations move from pilots to production building governance and guardrails that enable innovation without compromising trust.
Join us as we uncover how leaders can cut through the hype, adopt AI as a tool (not a golden hammer), and deliver real business impact at scale. With insights into frameworks, risk management, and practical case studies, Arnaud offers a clear playbook for executives and innovators navigating AI adoption.
TIMESTAMPS
00:00 – Intro
01:31 – Meet Arnaud Lucas: From Engineer to AI Leader Shaping Business Innovation
06:36 – Leadership in AI: Balancing Innovation, Risk, and Real-World Scale
17:10 – Executing AI at Scale: Strategy, Deployment, and Lessons from the Front Lines
57:00 – Outro
► Watch video on Youtube: https://youtu.be/8iWIZ3gBs5g
EP08: How a Fractional CTO Can Help Your Business Scale Faster and Smarter
Friday, September 12, 2025 • Duration 55:17
In this episode, we sit down with Andre Siregar, Founder of The Workforce Studio, to explore why the fractional CTO model is reshaping how companies hire, scale, and stay secure in the age of AI. From shifting mindsets around talent to navigating the new AI vs. AI battlefield in cybersecurity, Andre shares hard-earned lessons from 25 years across corporates and startups.
Join us as we dive into the future of leadership and discover why fractional executives are becoming the go-to solution for agile businesses. With insights into problem-solving over headcount, continuous training, and AI-driven risk management, this episode is your front-row seat to how companies can grow smarter and safer.
TIMESTAMPS
00:00 – Intro
01:33 – From Corporates to Startups: Andre's Journey to Become a Fractional CTO
05:56 – Leadership at Pace: Principles for Fractional Impact
15:51 – Cybersecurity and Risk Management in the AI Space
32:22 – Fractional Executive Model & The Shift in HR
A special thanks to The Workforce Studio for sharing their valuable insights.
► Learn more about Andre Siregar: https://www.linkedin.com/in/dregar/
► About The Workforce Studio:
EP07: Agentic AI in Healthcare: Transforming Medical Innovation
Wednesday, September 3, 2025 • Duration 45:14
In this episode, we sit down with Sandip Kumar, Chief Digital and Innovation Officer at King’s College Hospital London - UAE, to explore how AI is transforming healthcare systems. From reimagining hospital workflows to pioneering rapid digital transformation, Sandip shares his journey of harnessing Agentic AI to reduce inefficiencies and improve patient care.
Join us as we dive into the future of healthcare and discover how digital innovations like Agentic AI are revolutionizing the way hospitals operate. With insights into vision-first transformation, C-suite alignment, and AI’s role in driving change, Sandip provides a front-row seat to how technology is shaping the future of healthcare.
TIMESTAMPS
00:00 – Intro
01:40 – Behind the Shift: A Cross-Industry Journey into Healthcare & Innovation
A special thanks to King’s College Hospital London - UAE and Sandip Kumar for sharing their valuable insights.
Learn more about King’s College Hospital London - UAE:
EP06: AI in ERP 2026: Challenges, Driving Change, and Future Trends
Wednesday, August 27, 2025 • Duration 48:12
In episode AI in ERP and the Future of Business Operations – A Transformation YOU CAN’ T MISS, Wei Chien Sun (Head of the Center of Excellence for SAP EAM & S/4 @ ConVista Consulting AG) provides valuable insights into how businesses can drive lasting change through process optimization and successful SAP transformations.
TIMESTAMPS
00:00 – Intro
02:05 – Behind the Shift: From Aerospace Research to Digital Transformation
05:42 – How ERP Drives Lasting Business Transformation
15:28 – Leading Through ERP Challenges
23:33 – Shaping the Future of Business Transformation
A special thanks to Wei Chien Sun for sharing his expertise in this episode.𝗔𝗯𝗼𝘂𝘁 𝗪𝗲𝗶 𝗖𝗵𝗶𝗲𝗻 𝗦𝘂𝗻Wei believes that driving real transformation requires not just technology, but a deep understanding of the environment, the courage to step out of comfort zones, and the stewardship to take accountability while respecting organizational boundaries. Each day, he works to bring this vision to life through SAP S/4HANA transformation projects, SAP Enterprise Asset Management, and SAP S/4 Services, collaborating with like-minded professionals to create lasting value.
Discover more on: https://www.linkedin.com/in/wei-chien-sun-42bb6318a/
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SmartDev – AI-Powered Software Development
Learn more about our solutions and hiring smart developers at:
EP05: How to Build a Winning Enterprise AI Strategy in 2026
Wednesday, August 20, 2025 • Duration 35:14
In episode How Top Companies ACTUALLY Build Enterprise AI Strategy, Sana Zia Hassan (Senior Manager in AI & Data at EY) shares deep insights into building scalable, ROI-driven AI strategies at the enterprise level. From aligning cross-functional teams to navigating governance, risk, and business impact, this episode is a must-watch for anyone serious about enterprise AI transformation.
TIMESTAMPS
00:00 – Intro
01:51 – Behind the Shift: From Technical to Strategic AI
10:02 – The AI Rollout Journey
20:49 – Identifying the Meaningful Problems for AI Solutions
28:56 – Strategic Decision-making in AI Implementation
A special thanks to Sana Zia Hassan for sharing her expertise.
Sana Zia Hassan is a recognized AI and Data leader with deep expertise in building and scaling enterprise AI solutions. With a background in Machine learning, Data-driven transformation, and Generative AI systems, she helps organizations unlock value at the intersection of artificial intelligence and data networks. Sana has advised Fortune 500 companies, driven innovation in CPG, retail, and healthcare, and is known for translating complex business problems into actionable AI architectures and products. She is also a published researcher and a passionate advocate for responsible AI and next-generation AI talent development.
Connect with Jan Lorenc on LinkedIn: https://www.linkedin.com/in/jan-lorenc-00404731/
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ABOUT CTRL + SHIFTER PODCAST
Voices that take control. Stories that drive the shift
A series featuring founders, tech leaders, and innovators who are taking control and driving the shift in business and technology. Powered by SmartDev and Verysell AI, we deliver actionable insights and real stories on how they build with intention, shape strategy and stay ahead of the curve.
Disclaimer: The content shared reflects personal perspectives and does not represent the views or official stance of the company.
--------
ABOUT SMARTDEV
SmartDev is a Vietnam-based software powerhouse delivering agile, high-quality, and cost-effective engineering for global brands.
Learn more about our solutions and hiring smart developers at:
🌐 https://smartdev.com
✉️ contact@smartdev.com
And don’t forget to follow us on other social networks:
The company is a global leader in Identity Management, specializing in Digital Onboarding and Digital ID solutions. Backed by relentless R&D and cutting-edge biometric technology including face, fingerprint, and iris recognition systems that rank among the top in NIST evaluations, their robust platforms are trusted to power some of the world’s largest National ID programs.
Voices that take control. Stories that drive the shift.
Welcome to Ctrl + Shifter Podcast, a series featuring founders, tech leaders, and innovators who are taking control and driving the shift in business and technology. Powered by SmartDev and Verysell AI, we deliver actionable insights and real stories on how they build with intention, shape strategy, and stay ahead of the curve.
Disclaimer: The content shared reflects personal perspectives and does not represent the views or official stance of the company.
A special thanks to Muthiah Sivalingam and audax for sharing his valuable insights into the future of banking and financial services.
audax is a plug-and-play digital banking platform that empowers banks and financial institutions to rapidly scale and modernise at speed. audax offers Banking-as-a-Service (BaaS), digital banking, and embedded finance solutions, enabling seamless integration with existing systems to reduce operational complexity, accelerate time-to-market, and support scalable, compliant, and innovative banking services across Asia and the Middle East. By driving digital transformation, audax enables banks to create new revenue streams and serve underserved customer segments while supporting alternative digital banking business models.
Voices that take control. Stories that drive the shift
Welcome to Ctrl + Shifter Podcast, a series featuring founders, tech leaders, and innovators who are taking control and driving the shift in business and technology. Powered by SmartDev and Verysell AI, we deliver actionable insights and real stories on how they build with intention, shape strategy and stay ahead of the curve.
Disclaimer: The content shared reflects personal perspectives and does not represent the views or official stance of the company.
Voices that take control. Stories that drive the shift
Welcome to Ctrl + Shifter Podcast, a series featuring founders, tech leaders, and innovators who are taking control and driving the shift in business and technology. Powered by SmartDev and Verysell AI, we deliver actionable insights and real stories on how they build with intention, shape strategy and stay ahead of the curve.
Disclaimer: The content shared reflects personal perspectives and does not represent the views or official stance of the company.
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