Explore every episode of the podcast Connecting the Dots
| Title | Pub. Date | Duration | |
|---|---|---|---|
| The Cost of Healthcare: Perspective from a Physician as a Patient | 02 Apr 2026 | 00:28:46 | |
Bruce Schirmer, MD, has been on faculty at the University of Virginia since 1985 and serves as the Stephen H. Watts Professor of Surgery, the vice chair of the Department of Surgery, the division chief of general surgery and director of the surgery nutrition support service. Previously, he was the program director of surgery for 17 years. Schirmer has been a director of the American Board of Surgery, and is a past-president of the Society of Gastrointestinal and Endoscopic Surgeons (SAGES), the American Hepato-Pancreato-Biliary Association (AHPBA), the Society of Clinical Surgery, the Fellowship Council, the SAGES Foundation, and the AHPBA Foundation. In addition, he was the vice president of the Society for Surgery of the Alimentary Tract and the founding president of the ACS Bariatric Surgery Centers Network Committee. Schirmer is a governor to the American College of Surgeons (ACS) and serves as an editorial board member of six surgical journals.
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| Being Human: A Conversation with Anthony Howard | 26 Mar 2026 | 00:31:58 | |
Dr. Anthony Howard, often referred to as the 'CEO Whisperer', is a philosopher, writer, entrepreneur, and acclaimed business mentor with twenty years of global experience. As a guide for CEOs across business, government, and civil society, he facilitates personal and organisational transformations, fostering a shift from instrumental values to virtue and transcendental values. Anthony is the CEO & Founder of both The Confidere Group, where he leads a team of seasoned executives who provide independent counsel to Chief Executives in large publicly traded companies, private organisations, and associations, and The Socratic Leader Academy, which is on a quest to foster new models of leadership that promote the conditions for a new Renaissance. He has engaged in reflective conversations with hundreds of leaders and influencers across various sectors over two decades. These dialogues have enriched his global perspective and deepened his insights on leadership, and the environments in which leaders operate, equipping him to guide his clients towards sustained exceptional performance. Drawing from his extensive coaching, consulting, and dialogues with leaders worldwide, Anthony's writings and speeches cover a variety of domains, primarily focused on leadership, trends, and navigating change in the current era. His book, Humanise—why human-centered-leadership is the key to the 21st century, is a direct outcome of these global leadership conversations. His groundbreaking PhD research, which introduced a new model known as Personalist Leadership, significantly amplified his influence in the field. Currently, Anthony continues his academic research as an Adjunct Associate Professor in the School of Philosophy and Theology at the University of Notre Dame (Australia).
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| Leadership as a process with Mark Rosenthal | 22 Jan 2026 | 00:32:45 | |
Mark Rosenthal has been learning on the front lines of continuous improvement, quality improvement, and leader development in manufacturing, engineering, the service sector, and health care, for over three decades. His baseline background and training experience was with Toyota-trained teachers in the USA and Japan. Though he has worked with a wide spectrum of organizations ranging from strategic projects for major global corporations, coaching and training small and medium sized businesses, and coaching individual business owners, he has increasingly been focusing on learning more about the process of leadership itself. Before joining the private sector, Mark spent time as a Commissioned Officer in the U.S. Army managing heavy equipment maintenance and logistics operations in Korea, the U.S., and Germany (as well as questionable activities such as jumping out of perfectly serviceable aircraft in flight). Mark is a well-known blogger with his "The Lean Thinker" website, and a co-founder of Kata School Cascadia.
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| Go & Observe with Shaun Barker | 14 Mar 2024 | 00:33:59 | |
Shaun Barker has been the assistant executive director for the Shingo Institute since 2001 where he is responsible for such organizational operations as finance, human resources, information technology, marketing, and development. He is also responsible for the assessment value stream and its pool of approximately 160 examiners from industries around the world. He has personally participated in dozens of comprehensive site assessment visits to business and government organizations worldwide that have challenged for the Shingo Prize. Mr. Barker participates in the development of Shingo educational offerings and is a contributor to both the world-renowned Shingo Model and the Shingo Prize Application Guidelines - the international standard of operational excellence. He was a key participant in the creation of a Lean certification program sponsored by AME, SME, and the Shingo Institute. Mr. Barker is an engaging speaker and instructor for the Shingo Institute and trains companies on the Shingo Model and the Shingo Guiding Principles, teaching how to apply principle-based leadership to their own operations and to use assessment tools to foster continuous improvement within their organizations. As a result of his expertise, Mr. Barker has delivered presentations and workshops to professionals in various parts of the world including the United States, Canada, China, Mexico, and Europe. Mr. Barker's professional industry background in retail management operations included 14 years of work with Sav-On Drugs, Wal-Mart, and Dollar General. He has experience with profit and loss responsibility for multi-million dollar operations in high growth environments. Mr. Barker earned a bachelor's degree in marketing with a minor in economics from Utah State University and an MBA with an emphasis in entrepreneurship.
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| Practicing Excellence with Dr. Stephen Beeson | 07 Mar 2024 | 00:31:42 | |
Dr. Stephen Beeson, founder and CEO of Practicing Excellence, is a nationally recognized speaker, physician, and author whose life mission is to coach and develop clinicians to be their best. Dr. Beeson started his career as a family medicine physician with the Sharp Rees-Stealy Medical Group in San Diego in 1994. During his career, Dr. Beeson was tasked to coach, develop and engage clinicians to help improve both the clinician and patient experience. Inspired to help clinicians across the nation become their best, Dr. Beeson founded Practicing Excellence. The company partners with health systems and medical groups to deliver coordinated skill-building programs that create measurable results in well-being, patient experience, and leadership effectiveness. Under Dr. Beeson’s leadership, Practicing Excellence launched the Clinician Experience Project (CEP) to serve physicians, advanced practice providers (APPs), and clinical leaders, and the Nursing Experience Project (NEP) to help nurses and nurse leaders. Practicing Excellence serves a growing community of organizations dedicated to developing their people and impact care for patients and care teams, alike.
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| Improving how we think about Wound Care with Dr. Caroline Fife | 29 Feb 2024 | 00:36:24 | |
Dr. Fife completed a Family Medicine residency at the University of Texas, Southwestern in Dallas followed by a two-year Fellowship in Undersea and Hyperbaric Medicine at Duke University. Until 2013 she was a Professor of Medicine at the University of Texas Health Science Center, Houston where she initiated the Memorial Hermann Center for Wound Healing and Hyperbaric Medicine and the Lymphedema Center. She is now a Professor of Geriatrics at Baylor College of Medicine in Houston. She serves as the Chief Medical Officer of Intellicure, Inc., a health information technology company, and the Executive Director of the U.S. Wound Registry, a non-profit organization recognized by CMS as a qualified clinical data registry. The USWR develops wound relevant quality measures and helps wound care practitioners meet the requirements of Medicare’s Quality Payment Program. Past and present board activities include the Alliance of Wound Care Stakeholders, the American Academy of Wound Management, the Association for the Advancement of Wound Care and the American Professional Wound Care Association. She is the clinical editor of Today’s Wound Clinic and has authored more than 100 peer reviewed articles and book chapters as well as editing 3 textbooks (the Textbook of Chronic Wound Care, Wound Care Practice, and Women and Pressure: Diving and Flying.). Her research contributions include the development of real time lymphatic imaging with Dr. Eva Sevick using near infrared technology, and more recently, the use of real-world data for comparative effectiveness studies to understand what works best for patients with chronic wounds and ulcers.
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| Hard on Process, Easy on People with Keith Ingels | 22 Feb 2024 | 00:29:34 | |
Keith Ingels is the Raymond Lean Management manager of solutions and support centers for The Raymond Corporation. He has worked with lean management principles for more than 20 years, throughout the Toyota Material Handling network. At Toyota, he studied under internationally known TPS mentors in Japan and Europe, led his team to be one of the first Toyota ASEC (After Sales Service Evaluation Certification) certified facilities in the U.S. and has presented internationally at Global Toyota Summits in North America, Japan and Australia. During his time at Raymond, he has trained and coached more than 500 associates in lean management, developed better methods for installing and maintaining Raymond equipment, and has led lean management projects in a variety of areas, including IT, Sales, Financial Services, Rental, Parts, Service and Logistics. Ingels has his MBA in management from Virginia Tech.
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| Picture Yourself a Leader with Elisabeth Swan | 15 Feb 2024 | 00:31:20 | |
Elisabeth Swan has consulted in the business process performance industry for over 30 years. She advises local nonprofits and guides Fortune 100 companies through Lean Transformations and improvement efforts generating millions in savings. She is the co-designer and lead Instructor for the Lean Six Sigma Leadership Course at University of California, San Diego (UCSD) and designs and runs Lean Six Sigma courses at UC Davis and the University of Denver. She is a co-founder of the Just-in-Time Café learning nexus, and co-host of the “Just-in-Time Café” podcast. Her latest book is, Picture Yourself a Leader: Illustrated Micro-Lessons for Navigating Change, and she also co-wrote the Problem Solver’s Toolkit: A Surprisingly Simple Guide to Your Lean Six Sigma Journey.
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| Practice Perfect with Doug Lemov | 08 Feb 2024 | 00:31:02 | |
Doug Lemov is the author of the international bestseller Teach Like a Champion--now in its 3.0 version--and The Coach's Guide to Teaching. He is the co-author, with TLAC colleagues, of Practice Perfect, Reading Reconsidered, Teaching in the Online Classroom, and Reconnect. In addition to his work studying teachers, he would like you to believe that he is the front man in the nation’s foremost Kenny G cover band. His favorite words are "Huzzah" and "Yam."
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| BlueHealth Baptist with Dr. Timothy Chen & Dr. Lee Greer | 01 Feb 2024 | 00:31:44 | |
Dr. Timothy Chen, family medicine expert, is the Medical Director at BlueHealth Baptist in Madison, Mississippi. He received his Bachelor of Science degree in Biological Engineering from Mississippi State University and later attended the University of Mississippi School of Medicine in Jackson. For his residency training, he attended the Carolinas Medical Center in Charlotte, North Carolina. Dr. Chen is proudly affiliated with the American Medical Association and the American Academy of Family Physicians. He also earned a Board Certification from the University of Arizona in Integrative Medicine. Dr. Chen’s research interests include health and wellness, evidence-based medicine and population health and policy. He’s taken his expertise online with his YouTube channel named “Common Sense Medicine,” in effort to make complex medical knowledge more understandable to everyone. He is married with five kids.
Lee Greer, M.D., serves as Corporate Medical Director for Blue Cross & Blue Shield of Mississippi, A Mutual Insurance Company. Dr. Greer holds an undergraduate degree in Civil Engineering from Mississippi State University, a medical degree from the University of Mississippi Medical Center and a Master of Business Administration degree from Yale University. He is certified with the American Board of Family Medicine with a Certificate of Added Qualification – Geriatric Medicine. In his role as Corporate Medical Director, Dr. Greer acts as a liaison between Blue Cross & Blue Shield of Mississippi and the Provider community and supports the development and monitoring of the Company’s Quality Management programs to include quality of care best practices. He also provides physician expertise in Company corporate and strategic initiatives and assignments. Dr. Greer serves on the Board of Directors for the Alzheimer’s Association – Mississippi Chapter, the Juvenile Diabetes Research Foundation and the Mississippi Colorectal Roundtable. He has previously served as the Chairman of the Board of Directors for Information and Quality Healthcare and the Chairman of the Physician Leadership Committee for the Mississippi Hospital Association. Dr. Greer is a Member of the American Academy of Family Physicians, the Mississippi State Medical Association and the American Geriatrics Society. Dr. Greer is married to Reena Greer. They have one daughter.
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| Teaming with Michaela Kerrissey | 25 Jan 2024 | 00:33:30 | |
Michaela Kerrissey, PhD, MS, is an assistant professor of management on the faculty at the Harvard TH Chan School of Public Health. She identifies how healthcare organizations innovate, improve, and integrate services, specifically how teams solve problems that cross organizational boundaries. Her research has been published in leading academic journals in both management and healthcare, such as Administrative Science Quarterly and Health Affairs. She has received Best Paper awards from the Academy of Management and the Interdisciplinary Network for Group Research and was listed in 2023 on Thinkers50 Radar, a global ranking of top management thinkers. Dr. Kerrissey designed the Management Science for a New Era course at the School of Public Health. She also teaches in multiple executive programs at Harvard’s business and medical schools and received the Bok Center award for excellence in teaching. Dr. Kerrissey holds a BA from Duke University, an MS from the Harvard School of Public Health, and a PhD from Harvard University. She was awarded the Robertson Scholarship at Duke, a Hart Leaders Fellowship, and a Reynolds Fellowship at Harvard. Prior to her academic engagement, she was a consulting team leader at The Bridgespan Group, which was launched by Bain & Company.
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| Measuring Surgical Competency with Dr. Teodor Grantcharov | 18 Jan 2024 | 00:34:06 | |
Dr. Teodor Grantcharov completed his surgical training at the University of Copenhagen, and a doctoral degree in Medical Sciences at the University of Aarhus in Denmark. Dr. Grantcharov is a Professor of Surgery at Stanford University and Associate Chief Quality Officer for Innovation and Safety at Stanford Healthcare. Prior to joining Stanford, Dr. Grantcharov was a Professor of Surgery at the University of Toronto and Keenan Chair in Surgery at St. Michael’s Hospital in Toronto. He wasthe Founder of the International Centre for Surgical Safety – a multidisciplinary group of visionary scientists with expertise in design, human factors, computer- and data science, and healthcare research. He previously held Canada Research Chair in Simulation and Surgical Safety and was awarded the Queen Elizabeth II diamond jubilee medal for his contributions to clinical research and patient safety in Canada. Dr. Grantcharov was awarded the honorary fellowship of the Imperial College in London, the honorary fellowships of the Bulgarian, Danish and Brazilian surgical societies, the Spinoza Chair in Surgery from the University of Amsterdam and multiple national and international awards for his contributions to surgical education and surgical safety. Dr. Grantcharov’s clinical interest is the area of minimally invasive surgery, while his academic focus is in the field of surgical innovation and patient safety. He has become internationally recognized as a leader in this area with his work on curriculum design, assessment of competence and impact of surgical performance on clinical outcomes. Dr. Grantcharov developed the surgical Black Box concept, which aims to transform the safety culture in medicine and introduce modern safety management systems in the high-risk operating room environment
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| Body Language with Mark Bowden | 11 Jan 2024 | 00:36:37 | |
Mark Bowden is an expert in Body Language, Human Behavior, and Communication Voted Global Gurus #1 body language professional in the world, bestselling author, founder of communication training company TRUTHPLANE, and co-host of the YouTube sensation The Behavior Panel, Mark Bowden is a world renowned thought leader in body language and communication. Passionate about helping people to express themselves as trustworthy, credible, influential and persuasive communicators, Mark’s keynote speeches and training courses empower audiences across the planet with presentation and strategic communication skills for peak performance and productivity, to stand out, win trust and gain credibility every time they speak. Inspirational, energetic and entirely entertaining, Bowden’s keynotes delve into the neuroscience behind how we react to the behaviors of others, and how to use our own behavior and nonverbal communication to win trust, gain credibility, and reach our potential. His talks prove game changing for audiences across all industries and sectors, helping them upskill their presentation and communication practice, improve performance, positively impact others in their organizations, build relationships, drive business growth, attract and win clients as well as retain employees. Bowden’s communication skills training company TRUTHPLANE®, provides live in person and virtual training for groups and individuals, as well as online self directed training programs. Clients include business leaders of Fortune 500 companies, prime ministers of G7 powers, and leading brands such as Madison Square Gardens, Shopify, Real Madrid, Toyota, KPMG, American Express, the US Army, and NATO. Bowden is also the trainer on how to be more effective in virtual communication, working with the senior leadership and sales people globally at ZOOM. A bestselling author, Bowden’s books on body language and human behavior include Winning Body Language; Winning Body Language for Sales Professionals; Tame the Primitive Brain; and Truth and Lies: What People are Really Thinking. Bowden’s highly acclaimed TEDx Talk “The Importance of Being In-Authentic,” on how to use your body language to reach your true potential, reaches and motivates millions of people. Bowden is a longstanding and popular presentation skills and strategic communication instructor for Canada’s #1-ranked EMBA program at Kellogg-Schulich School of Business, and he is president of the National Communication Coaching Association of Canada. In the media Bowden is a go-to commentator on the body language of leading politicians and public figures, regularly featured on CNN, CTV, CBC, and Global News; and quoted in The Wall Street Journal, Washington Post, and GQ Magazine. In his YouTube show The Behavior Panel, Bowden and fellow panelists analyze the body language and human behavior seen in videos of public figures, politicians, celebrities and infamous names in the world of “true crime”. With close to 1 million subscribers and over 100 million views on YouTube, The Behavior Panel appears regularly on The Dr. Phil Show as well as national and international news.
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| Three Insights of Organizational Excellence with Chris Butterworth | 15 Jan 2026 | 00:32:47 | |
Chris is a certified Shingo Institute Faculty Fellow, Academy member, master trainer, and Shingo examiner. He is a co-author of four Shingo Publication award winning books - "4+1 Embedding a Culture of Continuous, " The Essence of Excellence", ”Why Bother?”, and “Why Care?”. He is also editor of the Shingo Institute book “Enterprise Alignment and Results”. His sixth co-authored book “Leading Excellence-the 5 Hats of the Adaptive Leader” has been an Amazon best seller in Australia and is currently being translated into several languages.
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| Humble Leadership (2nd Edition) with Peter A. Schein | 04 Jan 2024 | 00:43:27 | |
Ed Schein is a former Professor Emeritus of the Massachusetts Institute of Technology (MIT) Sloan School of Management. In 2009 he published Helping, a book on the general theory and practice of giving and receiving help followed in 2013 by Humble Inquiry which explores why helping is so difficult in western culture. It won the 2013 business book of the year award from the Dept. of Leadership of the University of San Diego. He continues to consult with various local and international organizations on a variety of organizational culture and career development issues, with special emphasis on safety and quality in health care, the nuclear energy industry, and the US Forest Service. An important focus of this new consulting is to focus on the interaction of occupational/organizational subcultures and how they interact with career anchors to determine the effectiveness and safety of organizations. Peter Schein is a strategy consultant in Silicon Valley. He provides help to start-ups and expansion-phase technology companies. His expertise draws on over twenty years of industry experience in marketing and corporate development at technology pioneers. Peter spent eleven years in corporate development and product strategy at Sun Microsystems. At Sun, Peter led numerous minority equity investments in mission-critical technology ecosystems. He drove acquisitions of technology innovators that developed into multi-million dollar product lines at Sun. Through these experiences developing new strategies organically and merging smaller entities into a large company, Peter developed a keen focus on the underlying organizational culture challenges that growth engenders in innovation-driven enterprises.
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| I Never Thought of It That Way with Mónica Guzmán | 14 Dec 2023 | 00:35:19 | |
Mónica Guzmán is a bridge builder, journalist, and entrepreneur who lives for great conversations sparked by curious questions. She’s senior fellow for public practice at Braver Angels, the nation’s largest cross-partisan grassroots organization working to depolarize America; host of live interview series at Crosscut; and cofounder of the award-winning Seattle newsletter The Evergrey. She was a 2019 fellow at the Henry M. Jackson Foundation, where she studied social and political division, and a 2016 fellow at the Nieman Foundation for Journalism at Harvard University, where she researched how journalists can rethink their roles to better meet the needs of a participatory public. She was named one of the 50 most influential women in Seattle, served twice as a juror for the Pulitzer Prizes, and plays a barbarian named Shadrack in her besties' Dungeons & Dragons campaign. A Mexican immigrant, Latina, and dual US/Mexico citizen, she lives in Seattle with her husband and two kids and is the proud liberal daughter of conservative parents.
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| Patient FLOW & LOS with Dr. Derek Feuquay & Jacob Lansburg | 07 Dec 2023 | 00:34:19 | |
Dr. Feuquay was named Northern Arizona Healthcare’s chief medical officer in 2019. Dr. Feuquay joined NAH in 2009 as an internal medicine hospitalist at Flagstaff Medical Center before becoming medical director of hospitalist medicine at FMC in 2011. In 2018, he became the NAH physician advisor. In each of his positions, he has served as a leader and role model for the physician community. Dr. Feuquay earned his medical degree at the University of Arizona School of Medicine in Tucson, Ariz., and completed his internal medicine internship and residency at Oregon Health & Science University in Portland Ore. He earned his bachelor’s degree in business administration from the University of Arizona. Outside of his work like he is a husband to Dr. Kathryn Feuquay who is also a hospitalist at Northern Arizona Healthcare and a father of 3 boys. He enjoys watching his boys play sports and is devoted to practicing Jujitsu as often as he can. Jake Lansburg joined Northern Arizona Healthcare in March 2020. He is currently the System Vice President of Care Transformation & Effectiveness with executive oversight of organizational clinical performance, quality and safety, infection prevention, care transformation and improvement, research, data and analytics, and care coordination. Prior to joining NAH, he was an executive at Banner University Medical Center — Phoenix campus where he led clinical, operational, and financial improvements for the Academic Medical Division to achieve Top 100 recognition from IBM Watson and national recognition from U.S. News and World Report Top 50 Specialties for five service lines. Jake earned his bachelor’s degree in Biopsychology & Statistics from Arizona State University and his master’s degree in business administration from the W.P. Carey School of Business at Arizona State University. He is a member of the American College of Healthcare Executives and a Lean Six-Sigma black belt.
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| Giving Wings to Her Team with Tilo Schwarz | 30 Nov 2023 | 00:28:42 | |
Tilo Schwarz is a leadership coach, former plant manager and co-founder of the Campus for Leaders at the University of Applied Science Ansbach. He helps managers to successfully lead change and empower their teams for improvement, adaptiveness, and superior results. During his time as a plant manager at a renowned German power-tool manufacturer, he started practicing Toyota Kata with his management team as part of Mike Rother's groundbreaking research in 2006. By doing so, Tilo and his team established continuous improvement as a daily routine throughout all processes and areas of the plant. That led to winning the A. T. Kearny operational excellence competition "Factory of the Year" and a WHU/INSEAD Industrial Excellence Award. Tilo is the author of several books on coaching and Toyota Kata. Jeffrey K. Liker is Professor Emeritus, Industrial and Operations Engineering at The University of Michigan and President of Liker Lean Advisors, LLC. He is the author of the best-selling book, The Toyota Way, Second Edition, and has coauthored nine other books about Toyota including The Toyota Way to Service Excellence and The Toyota Way to Lean Leadership. His graphic novel with Eduardo Lander and Tom Root tells the story of lean transformation at a mail-order company: Lean in a High-Variability Business. A more compact graphic novel, Engaging the Team at Zingerman’s Mail Order, illustrates how Kata unleashed the creativity of their team. His articles and books have won thirteen Shingo Prizes for Research Excellence. He was inducted into the Association of Manufacturing Excellence Hall of Fame and the Shingo Academy.
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| How to Work with Almost Anyone with Michael Bungay Stanier | 16 Nov 2023 | 00:34:33 | |
Michael Bungay Stanier has a gift for distilling big, complex ideas into practical, accessible knowledge for everyday people that helps them be a force for good. His books have sold over a million copies, with The Coaching Habit topping the Wall Street Journal bestseller list. MBS has been featured on the blogs and social media platforms of thought leaders including Seth Godin, Tim Ferriss, and Brené Brown, and has appeared on ABC, BBC, CBC, Ted.com, and innumerable podcasts―as well as in notable publications including the Harvard Business Review, Forbes, Inc., and Fast Company. MBS is the founder of Box of Crayons, a learning and development company, that helps organizations move from advice-driven action to curiosity-led transformation. They have trained more than half a million people for clients including Microsoft, Salesforce, TELUS and Gucci. Before establishing Box of Crayons, MBS’s accomplishments included publishing an academic article on James Joyce and a Harlequin-esque short story; playing small roles in helping invent Pizza Hut’s Stuffed Crust pizza and creating “one of the worst single-malt whiskies in existence”; and spending 20 minutes writing what has remained GlaxoSmithKline’s global vision for more than 20 years. A former Rhodes Scholar, MBS is an Australian who now lives in Toronto, Canada. You can join others committed to being a force for change at MBS.works
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| Think Faster, Talk Smarter with Matt Abrahams | 09 Nov 2023 | 00:27:01 | |
Matt Abrahams is the Larsen Lam Family Lecturer in Organizational Behavior at Stanford University’s Graduate School of Business, and a much sought-after keynote speaker and communication consultant for Fortune 100 companies. His popular podcast, Think Fast, Talk Smart, is the number one career/business program on Apple Podcasts in India, Israel, Canada, Hong Kong and Singapore, and in the top five in the US and the UK, with 1.1 million average downloads/listens per month. His TEDx talks have racked up over six million views. Think Faster, Talk Smarter is his first book.
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| Wiring the Winning Organization with Dr. Steve Spear | 02 Nov 2023 | 00:36:16 | |
Dr. Steven J. Spear (DBA MS MS) Principal, HVE LLC Sr. Lecturer, MIT Sloan School Sr. Fellow, Institute for Healthcare Improvement Creator, See to Solve Gemba and Real Time Alert Systems SSpear@MIT.edu www.SeeToSolve.com Steve@HVELLC.com Knowing how to get smarter about what you do and better at doing it, faster than anyone else, is critical, a bona fide source of sustainable competitive advantage. How so? All organizations share a challenge. They’re trying to coordinate people— sometimes a few, sometimes many thousands—towards shared purpose, somewhere on the spectrum from upstream conceptualization and discovery, through development, design, and ultimately delivery. The problem is, particularly at the start of any undertaking, no one really knows what to do, how to do it, nor can they do it well. All that has to be invented, created, discovered…figured out. So, those who solve problems faster, win more. After all, if your team and mine chase similar goals (or we face off as adversaries), you succeed (or win) because you come to your moments of test better prepared than I do. Since knowhow and skills are not innate, you won because you solved your problems, better and faster than I did mine, gaining edges in relevance, reliability, resilience, and agility. Spear’s work focuses on the theme of leading complex collaborative situations, imbuing them with powerful problem solving dynamics. The High Velocity Edge earned the Crosby Medal from ASQ. “Fixing Healthcare from the Inside” won a Harvard Business Review McKinsey Award, and five of Spear’s articles won Shingo Prizes. “Decoding the DNA of the Toyota Production System” is a leading HBR reprint and part of the “lean” canon. He’s written for medical professionals and educators in Annals of Internal Medicine, Academic Medicine, and Health Services Research, for public school superintendents in Academic Administrator, and for the general public in the New York Times, the Boston Globe, Fortune, and USA Today. High velocity learning concepts have been tested in practice, helping building internal capability for accelerated improvement and innovation at Alcoa—which generated recurring savings in the $100s of millions, Beth Israel Deaconess, a pharma company—with compressions by half in a key drug development phase, Intel, Intuit, Pittsburgh hospitals, Memorial Sloan Kettering, Mass General, Novartis, Pratt and Whitney—which won the F-35 engine contract with its pilot, DTE Energy, US Synthetic, and the US Army’s Rapid Equipping Force. The Chief of Naval Operations made high velocity learning a service wide initiative, and Spear was one of a few outside advisors to the Navy’s internal review of 2017’s Pacific collisions. He was also an advisor to Newport News Shipbuilding bout introducing innovative systems on the Gerald Ford, the first in a new generation of aircraft carriers. The See to Solve suite of apps has been developed to support introducing and sustaining high velocity learning behaviors. At MIT, Spear teaches Leaders for Global Operations and Executive Education students, has advised dozens of theses, and is principal investigator for research titled “Making Critical Decisions with Hostile Data.” Spear’s work history includes Prudential-Bache Capital Funding, the US Congress Office of Technology Assessment, the LongTerm Credit Bank of Japan, and the University of Tokyo. His doctorate is from Harvard, his masters in mechanicalengineering and in management are from MIT, and he majored in economics, at Princeton, to earn his bachelors. Spear lives in Brookline with his wife Miriam, an architect, and their three children, where he is on the board of the Maimonides School.
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| 8 Step Problem Solving with Dave Gutscher | 26 Oct 2023 | 00:37:10 | |
Dave Gutscher is a Management Consultant that specializes on improving the management process. Dave has 40 years of work experience in agriculture, fresh food, automotive and finance. He is a certified ‘Problem Solving’ trainer and has over 25 years direct experience with Toyota in both Canada and the United States. He has been applying and teaching the ‘Toyota Production System’ concepts for more than 35 years, including ‘8 Step Problem Solving.’ His experience covers Manufacturing, Engineering, Business Planning, Organizational Development, Logistics, Human Resources, Environmental, Safety, Sales, and Finance at all functional levels within the organization from laborer to Senior Executive. As a consultant Dave supports businesses of all sizes, complexity and business types including Manufacturing, Retail, Sales, Finance and Healthcare.
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| Idea Flow with Jeremy Utley | 19 Oct 2023 | 00:39:46 | |
Jeremy Utley is one of the world's leading experts in innovation. Formerly the Director of Executive Education at Stanford's renowned Hasso Plattner Institute of Design (aka "the d.school"), and now as an Adjunct Professor at Stanford University, his courses have been experienced by nearly a million students of innovation worldwide. He advises corporate leaders on how to imbed the methods and mindsets of design thinking into their organizations and works with professionals to cultivate a robust personal creative practice. As co-founder and host of "Stanford's Masters of Creativity," Jeremy shone the spotlight on exemplars of creative practice across disciplinary boundaries, from entrepreneurs like Randy Hetrick (TRX) to authors like Kim Scott (Radical Candor) and Daniel Pink (Drive, To Sell Is Human). He now hosts the "Paint & Pipette Podcast," which celebrates female founders (season 1), black creators (season 2). Season three -- currently in production -- features corporate innovation leaders like Astro Teller (Google X), Kevin Kelly (WIRED), and Ed Catmull (Pixar), authors like Seth Godin (Purple Cow, Linchpin), Liz Wiseman (Multipliers) and Rita McGrath (Seeing Around Corners), and entrepreneurs like Liz Tran, Marcus Whitney, and Jason Mayden. A self-proclaimed “recovering MBA, spreadsheet junkie, and management consultant,” he now studies innovation in large enterprises and startups. He advises CEOs and senior leadership teams in the United States, Europe, and Asia on growth and innovation strategy, and has led scores of capacity-building initiatives worldwide. His current research explores the intersection of generative AI, enterprise innovation, collaboration, and creativity. He's a prolific blogger and co-author (alongside Perry Klebahn) of “Ideaflow: The Only Business Metric That Matters,” published by Penguin Portfolio Oct 25th, 2022.
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| Objectives & Key Results (OKRs) with Dr. Sarah Sydlowski | 12 Oct 2023 | 00:29:45 | |
Sarah Sydlowski, AuD, PhD, MBA is Audiology Director of the Hearing Implant Program and Associate Chief Improvement Officer at the Cleveland Clinic in Cleveland, Ohio. Dr. Sydlowski is Board Certified in Audiology with Specialty Certification in Cochlear Implants. Her clinical and research interests focus on implantable hearing devices, optimization of practice efficiency while maintaining strong outcomes, and development of innovative clinical delivery models. She has earned the Cleveland Clinic Distinguished Educator Certificate and is adjunct faculty at the University of Akron where she teaches the graduate Implantable Technologies course. Dr. Sydlowski completed her clinical doctorate at the University of Louisville, her externship at Mayo Clinic Arizona, and her PhD at Gallaudet University. Most recently, she completed her executive MBA at the Weatherhead School of Management at Case Western Reserve University where she was the recipient of the EMBA Leadership Award. Dr. Sydlowski has been very active in professional organizations, serving on the American Academy of Audiology Board of Directors as a member-at-large (2015-2018) and currently as Immediate Past President. She is a past president of the Ohio Academy of Audiology and was Co-Chair of the American Cochlear Implant Alliance Program Committee in 2021. She is currently Co-Chair of the Hearing Health Collaborative, a think tank of audiologists, otologists, and patient advocates charged with developing a blueprint for changing the landscape of hearing healthcare. She is also principal investigator of a study focused on integration of tablet-based hearing screeners in primary care and geriatric medicine practices. Together with her physician co-investigators, Dr. Sydlowski aims to quantify the feasibility and impact of prioritizing the identification and management of hearing loss with referring providers. In her role as Associate Chief Improvement Officer, Dr. Sydlowski works closely with CI specialists across the organization to develop a culture of improvement where every caregiver is capable, expected, and empowered to make improvements every day.
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| Today Was Fun with Bree Groff | 08 Jan 2026 | 00:35:39 | |
Bree Groff is a workplace culture expert and author of Today Was Fun: A Book About Work (Seriously). She has spent her career guiding executives at companies such as Microsoft, Google, Pfizer, Calvin Klein, Point32Health, and Memorial Sloan Kettering Cancer Center through periods of complex change. She is a Senior Advisor to the global consultancy SYPartners, previously served as the CEO of NOBL Collective, and she holds an MS in Learning and Organizational Change from Northwestern University. Bree lives in New York City with her husband and daughter.
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| THE MISTAKES THAT MAKE US with Mark Graban | 05 Oct 2023 | 00:33:54 | |
Mark Graban is an author, speaker, and consultant, whose latest book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, is available now. He is also the author of the award-winning book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement and others, including Measures of Success: React Less, Lead Better, Improve More. He serves as a consultant through his company, Constancy, Inc, and is also a Senior Advisor for the technology company KaiNexus. Mark hosts podcasts, including “Lean Blog Interviews” and “My Favorite Mistake.” Education: B.S. in Industrial Engineering from Northwestern University; M.S. in Mechanical Engineering, and M.B.A. from the Massachusetts Institute of Technology’s Leaders for Global Operations Program.
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| The Shingo Guiding Principles 3-part series: Enterprise Alignment (Part 3) with Chris Butterworth | 28 Sep 2023 | 00:28:54 | |
Chris Butterworth is a multi-award-winning author, speaker, and coach. He is a certified Shingo Institute master-level facilitator and a Shingo Institute Faculty Fellow and examiner. He is the winner of Best New Speaker of the Year Award for The Executive Connection (TEC) for his talk on Lean Thinking and the co-author of the widely acclaimed Shingo publication award winning books 4+1: Embedding a Culture of Continuous Improvement and The Essence of Excellence and is also the editor of the Shingo Institute book Enterprise Alignment and Results.
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| The Shingo Guiding Principles 3-part series: Continuous Improvement (Part 2) with Dan Fleming | 21 Sep 2023 | 00:35:04 | |
Dan Fleming is the Director of Consulting Services at GBMP and has an impressive 30+ years of experience in operations and engineering, including 25 years of hands-on practice devoted to the principles and tools of the Toyota Production System and Continuous Improvement. Dan has been a Shingo Prize Examiner and Shingo Course Facilitator for 10 years. He played key role in developing GBMP’s Lean Healthcare Certificate Course, which has been highly praised and taken by over 1000 individuals from various medical institutions. Dan is a Shingo Prize Recipient and Lean Silver Certified and regularly speaks at regional, national, and international conferences. He has a bachelor’s degree in engineering from Northeastern University, as well as 20 years as a Continuous Improvement Manager at GBMP. Dan’s broad industry knowledge includes manufacturing, healthcare, and service organizations. With his exceptional career achievements and expertise, Dan is a highly sought-after speaker in the CI sector.
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| The Shingo Guiding Principles 3-part series: Cultural Enablers (Part 1) with Dr. Peter Hines | 14 Sep 2023 | 00:29:20 | |
Professor Peter Hines, is the Co-Founder of the Lean Enterprise Research Centre at Cardiff Business School. LERC grew to be the largest academic research in lean globally.
He has undertaken extensive research into Lean and written or co-written twelve books including Shingo Prize winning books “Staying Lean”, “Creating a Lean & Green Business System” and “The Essence of Excellence”. His latest book “Why Bother” was published in 2022 and received Shingo Publication Award in May 2023.
Peter now runs the Enterprise Excellent Network providing European based forms with on-site benchmarking, learning, and networking opportunities. He also continues his academic links with work in the Lean/Industry 4.0 and Lean/People spaces and is a Visiting Professor at Southeast Technological University and Faculty Fellow with The Shingo Institute at Utah State University.
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| Systems Thinking and Center of Habitual Excellence with Shana Padgett & Vickie Pisowicz of Value Capture | 07 Sep 2023 | 00:31:16 | |
Shana Padgett MBA, BS Clinical Laboratory Science is the Vice President, Advisory Services at Value Capture, LLC. Ms. Padgett is passionate about improving the lives of patients and the organizations that care for them and has led change initiatives for more than 25 healthcare organizations during her career. A motivational leader and dedicated partner, she has a track record of exceeding client expectations and customer deliverables. She is a skilled facilitator, trainer, and coach, with years of experience leading organizations in the planning, execution, and sustainability of strategic improvement initiatives for quality, affordability, and service. Ms. Padgett has worked to improve care delivery systems across the continuum of settings and systems, including public, private, university, government, and socialized care systems. Her specialties include Lean Healthcare; Toyota Production System; Shingo Model Facilitator and Examiner; Six Sigma Black Belt; Operational Excellence; Staff Engagement; Patient Experience; Quality & Performance Improvement; Training & Mentoring; Change Management; Leadership Development & Coaching
Vickie has a passion for collaborating with people to create learning organizations that deliver high value by enabling people to reach their fullest potential using system thinking based in respect for humanity. She started her career in manufacturing at Alcoa, considered one of the safest companies in the world, supporting the worldwide adoption of the principles of the Toyota Production System (TPS) as the Alcoa Business System. Here she had the unique opportunity to learn the principles of TPS directly from Toyota sensei while participating in the development of Harvard Business School’s Kent Bowen and Steve Spear’s seminal work Decoding the DNA of the Toyota Production System. At the request of Paul O’Neill, then retiring Alcoa CEO, she transitioned to applying these same principles to the healthcare industry first at the Pittsburgh Regional Health Care Initiative and then at Value Capture, LLC where she is currently a contracted Senior Advisor. In addition to leading her own consulting company, she owned and operated a bakery business for over 10 years. Vickie has a BSE in Mechanical and Aerospace Engineering from Princeton University and Masters in Business Administration and Public Policy from Harvard University
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| Health Care Systems Engineering with Dr. Simon Dodds | 31 Aug 2023 | 00:31:25 | |
Simon Dodds studied medicine and digital systems engineering in the UK before following a career in general and then vascular surgery. In 1999, he was appointed as a consultant surgeon at Good Hope Hospital in North Birmingham and applied his skills as an engineer and a clinician in the redesign of the vascular surgery clinic and the leg ulcer service. In 2004, the project earned a national innovation award for service improvement. This experience eventually led to the design, development, and delivery of the Health Care Systems Engineering (HCSE) programme.
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| Human Factors and Health Care with Dr. Michael Privitera | 24 Aug 2023 | 00:31:19 | |
Dr. Privitera is Professor Emeritus of Psychiatry at University of Rochester Medical Center (URMC), and was Medical Director, Medical Faculty and Clinician Wellness Program 2015-2022, which worked on individual and organizational interventions to reduce clinician burnout. For the last 12 years he has taken a biopsychosocial approach to understand how the organization/system effects on clinicians and patients can have shared mechanisms which influence risk of burnout, latent medical error and conditions for workplace violence. He received a Patient Safety Award in 2018 from his malpractice carrier MCIC. The goal of this project was to deliver Human Factor-Based Leadership (HFBL) curriculum that integrates patient safety and clinician wellbeing efforts by leadership understanding of basic human factors and ergonomics (HFE) science applied in healthcare systems. This project helped leaders identify and reduce latent conditions in healthcare systems that contribute to error and clinician burnout. He was Chair 2015-2019, MSSNY Task Force on Physician Stress and Burnout and stepped down to focus upon making better known the connection of clinician wellbeing to patient wellbeing. He currently Co-Chairs Monroe County Medical Society Wellness Committee. He edited a multiauthored text Workplace Violence in Mental and General Healthcare Settings that received the 2012 Manfred Guttmacher Award for literature in forensic psychiatry from American Academy of Psychiatry and the Law (AAPL), a division of American Psychiatric Association. He was on the international Scientific Committee for Violence in the Health Sector 2014-2016 through Oud Consultancy. Dr. Privitera was a member of the Federation of State Medical Boards Task Force on physician burnout, which led to their 2018 national policy recommendations of limiting state board physician mental health questions to current impairment and not about past psychiatric history, to help encourage physicians to seek help and avoid stigma. He has presented on Human factor-Based Leadership at the International Symposium of Human Factors and Ergonomics (HFE) in Healthcare, IHI Patient Safety Congress, AHA Leadership Summit and 2022 Healthcare Burnout Symposiums in San Francisco and New York City. This HFE work led to invitations for AHA, AMA webinar presentations and to serve as a panel participant on 2022 World Patient Safety, Science and Technology Summit. Since July, 2022 he is Faculty of Institute for Healthcare Improvement in Boston, for Workplace Change Collaborative HRSA Grant, derived from the recently passed Lorna Breen Act to find ways to help the mental health and wellbeing of clinicians. He was a member, NIOSH Office for Total Worker Health® and the NIOSH Healthy Work Design and Well-Being Program: Healthy Work Design Council in 2020. He has written in publications of Physician Leadership Journal, The Joint Commission, American Hospital Association, National Patient Safety Foundation, Medscape, Journal of Hospital Administration and Journal of Legal Medicine on clinician burnout. Website: www.MichaelRPriviteraMD.com
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| Chasing Yokoten at Cleveland Clinic with Tony Blamer | 17 Aug 2023 | 00:30:25 | |
Tony is the Senior Director of Continuous Improvement at the Cleveland Clinic. His work there is to help the organization continue building a sustainable improvement culture through implementation of the Cleveland Clinic Improvement Model. Tony first learned about continuous improvement while working at Honda of America. His 16-year tenure took him to various manufacturing sites in the U.S., Canada, and Japan helping to develop and transform organizations into Best-In-Class manufacturers. It was this experience that provided the foundation for his expertise in operations and process improvement that he had been able to apply in successive manufacturing leadership roles. After 20+ years working in the manufacturing sector, Tony made a career transition into healthcare. Leading the Lean Promotion office at OhioHealth, his efforts yielded the organization’s first ever strategy deployment connecting organizational level goals to project level assignments, tens of millions of dollars in cost reduction and countless hours of performance and executive coaching aimed at leader development. Tony is an influential leader in industry with a bachelor’s degree from Bowling Green State University in Quality Systems Engineering as well as technical degrees and certifications in coaching, engineering and automation. Additionally, he serves on the Engineering Advisory Board for Columbus State and the STEM Advisory Board at Upper Arlington City Schools.
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| Visual Workplace and Experimentation with Elisabeth Swan | 10 Aug 2023 | 00:30:28 | |
Elisabeth Swan has consulted in the business process performance industry for over 30 years. She advises local nonprofits and guides Fortune 100 companies through Lean Transformations and improvement efforts generating millions in savings. She is the co-designer and lead Instructor for the Lean Six Sigma Leadership Course at University of California, San Diego (UCSD) and designs and runs Lean Six Sigma courses at UC Davis and the University of Denver. She is a co-founder of the Just-in-Time Café learning nexus, and co-host of the “Just-in-Time Café” podcast. Her latest book is, Picture Yourself a Leader: Illustrated Micro-Lessons for Navigating Change, and she also co-wrote the Problem Solver’s Toolkit: A Surprisingly Simple Guide to Your Lean Six Sigma Journey.
Link to TKMG Academy “Visual Workplace” course: https://tkmgacademy.com/courses/visual-workplace/
15% off Code for podcast listeners: VisualsRock
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| Toyota Production System Support Center (TSSC) with Jamie Bonini | 03 Aug 2023 | 00:34:50 | |
James “Jamie” Bonini is president of Toyota Production System Support Center, Inc. (TSSC), a not-for-profit corporation affiliated with Toyota Motor North America (TMNA), headquartered in Plano, Texas. In his role, Bonini provides Toyota Production System (TPS) expertise to North American organizations, including nonprofits and businesses, with the goal of building high-engagement, high-performing cultures that improve quality, productivity, and reduce lead time. Bonini previously served as vice president of TSSC. Bonini began his career with Toyota in 2002, as assistant general manager for TSSC, responsible for planning and leading shop floor improvement activities. He later joined Toyota Motor Manufacturing, Kentucky’s powertrain group as assistant general manager responsible for V6 and four-cylinder engines as well as axle production, quality and safety. From 2004-10, he served as general manager for Toyota Motor Engineering & Manufacturing North America’s (TEMA) supplier commodity engineering (SCE) division which leads new model projects and mass production supplier development projects in North America. His duties included managing supplier parts for new model preparations as well as mass production models. Prior to joining Toyota, Bonini worked at DaimlerChrysler where he held a variety of roles including the company’s cost management group and new model projects at three assembly plants in North America. He also held key positions with Tritec Motors and the Pilette Road Truck Assembly Plant in Windsor, Ontario. He obtained a Bachelor of Science in Mechanical & Aerospace Engineering from Princeton University, a Master of Science in Mechanical Engineering from the University of California at Berkeley, and two Master of Science degrees in Management and Material Science Engineering from the Massachusetts Institute of Technology.
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| The Noise Between Us with Michael Chad Hoeppner | 18 Dec 2025 | 00:31:51 | |
Michael Chad Hoeppner is the Founder and CEO of GK Training, a firm dedicated to giving individuals, companies, and organizations the communication skills to reach their highest goals in work and life. Michael has worked with some of the world’s most influential companies and leaders, across a wide range of industries, universities, and professional sectors. His corporate clients include: three of the top eight financial firms in the world, 45 of the AmLaw 100, and multinational tech, pharma, and food and beverage companies. He teaches his unique approach to communication at Columbia Business School, in both the MBA and PhD programs. Michael assists clients in every aspect of their communication: public speaking, business development, executive presence, interpersonal agility, Q&A, speech writing, email skills, and more. His individual coaching clients include varied professionals at the peak of their industries: US Presidential candidates, deans of Ivy League business schools, three of the managing partners of the 25 largest global law firms, founders of asset management firms with $100B+ under management, field officers of international peace keeping organizations, and visionaries in various fields, including the innovator who coined the term cloud computing, the most successful venture capitalist in the US for a consecutive 5-year period, and senior board members of the Special Olympics. Michael advised US democratic presidential candidates in the 2016 and 2020 races, including his role as senior communications strategist and debate coach for the Andrew Yang 2020 Presidential campaign. He also works with political aspirants at the beginning of their careers, including pro bono work for Vote Mama, an org that supports mothers with young children seeking first-time public office. His background in communication, training, and teaching is diverse and rich, having studied linguistics, theatre, speech, rhetoric, philosophy, and communications at the graduate and undergraduate level. His work in professional communications started two decades ago with achieving his Master of Fine Arts degree from NYU’s graduate acting program, studying with many of the preeminent vocal and performance teachers in the country. After NYU, Michael enjoyed a prolific first career as a professional actor: playing on Broadway twice, including working with stage legends like Nathan Lane; touring to 30+ US states; performing internationally, including at the 2009 European Capital of Culture; guest starring in prime-time network television; and originating roles in independent film. His passion then evolved, shifting to launching his first and still primary entrepreneurial venture, GK Training. As head of GK, Michael developed his unique, proprietary approach to communications training over a decade plus, an approach that utilizes kinesthetic learning to unlock rapid and lasting behavioral change. In that work he has created a suite of over 40 proprietary kinesthetic drills to address stubborn communication challenges like excessive filler language, lack of eye contact, slouching, talking too fast, and more with innovative tools that activate embodied cognition and circumvent thought suppression. Now entering its second decade, GK Training has clients in 43 industries across five continents. Michael’s work in academia at Columbia University spans disciplines. In addition to teaching in the MBA and PhD programs at the Business school, he designed the curriculum for the PhD program’s capstone communication course focused on entering the job market, as well as Executive Presence programs for the Law school. One of the GK online courses he designed is integrated into the Advanced Management Program summer curricula. His proprietary kinesthetic learning drills are featured in the curriculum of communication courses in the Management Division. He has coached over 15 members of the business school faculty. And in a bit of foreshadowing, one of his first jobs after college was copy editing for the Columbia National Arts Journalism program. He is the primary architect and visionary of GK Training’s: online training academy, which features 40+ total hours of asynchronous online courses; interactive practice app Question Roulette (iOS and android); and Virtual Reality training tool, Genuine Dojo. Hoeppner is currently working on a book that distills his approach and methods for a broad, global audience, as well as a v2 of the Question Roulette app, aimed at teaching social fluency to autistic and neurologically atypical teens and tweens. Michael’s accomplishments in written communication — though not as far-reaching as his work in the spoken word — is equally varied. It includes: stump speeches and debate openers for Presidential candidates; op-eds for celebrities and public figures (placed in publications like the Washington Post and Time Magazine); plenary sessions at NGO conferences; investor pitch decks for start-ups; and nuts-and-bolts editorial work like copy editing and proof reading for over 25 NYC-based publications when he first moved to NYC in 2000. Beyond his primary role as founder and head of GK Training, Michael dedicates time to mission-driven organizations focused on sustainability and non-partisan approaches to solving humanity’s most dire environmental challenges, including work with WWF, the Trust for Public Land, and climate-focused accelerators like SOSV’s IndieBio and the NYU Urban Future Lab. As a thought leader, Michael is one among the growing chorus of voices identifying the link between the physical aspects of spoken communication and broader issues of health and wellness. Michael attended Dartmouth College and Colorado College and graduated cum laude and Phi Beta Kappa with a B.A. in History and Philosophy. Michael received his MFA from NYU
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| GREEN Lean with Elaine Mead | 27 Jul 2023 | 00:31:55 | |
Elaine Mead is currently an Executive Director of Improvement, Care and Compassion, IC&C, an organisation committed to supporting leaders on their improvement journey across the UK and Europe. Elaine has enjoyed over 34 years’ experience working in clinical, managerial and Executive roles within the National Health Service across the UK. Her original professional clinical background was as a diagnostic radiographer with experience in general, research and academic settings. In her previous position, Elaine held the position of Chief Executive of NHS Highland for eight years, originally moving to the Highlands of Scotland, as their first Chief Operating Officer. She was responsible for the development of the first totally integrated health and care system in Scotland, which continues to support services across 41% of the most remote and rural land mass of the UK. Elaine is a passionate ambassador for quality and led the development of the Highland Quality Approach, an improvement system supporting NHS Highland to improve quality of care based on increasing value. Through this work she built a world-wide network of contacts to share best practice and has hosted multiple study-tours, presented at many key international conferences and has published on both quality improvement at scale and the integration of health and social care. Elaine coaches and supports teams at Board and Executive level to create value and minimise waste in systems through her works as Executive Sensei for NHS Improvement in England and also as Faculty member of the Institute of Health Improvement. As a committed practitioner of Quality Improvement, Elaine is a certified Lean Leader from Tees, Esk and Wear Valleys having had a close association with the Virginia Mason Institute. Elaine has been awarded a Fellowship by the International Society for Quality in Healthcare ISQua and is a current member of Q Scotland. Elaine has had the opportunity to manage complex systems across the NHS in the UK and also deliver health care and screening in the private sector, working for a number of organisations including the Harley Street Clinic, London, the AMI Group and BUPA. She was a research radiographer on the staff of Guy’s and St Thomas’ Hospitals Medical Schools. Elaine took up position of visiting Professor at the University of the Highlands and Islands supporting the delivery of disperse multi-professional health and care training across the Highlands and Islands, is an active non-executive member of the Ireland East Hospitals Board in Dublin. As a founding member of the Catalysis European CEO Forum, Elaine now continues to connect colleagues across Europe as Faculty, facilitating and supporting the Forum from her base in Scotland.
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| Career Anchors Reimagined with Peter Schein | 20 Jul 2023 | 00:42:26 | |
Peter A. Schein is the co-founder and Chief Operating Officer of OCLI.org. He offers counsel to senior management on organizational development challenges facing private and public sector entities worldwide. Career Anchors was coauthored with Dr. Edgar H. Schein and Dr. John Van Maanen.
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| Using LEAN to serve the underserved with Dr. Susan Ehrlich | 13 Jul 2023 | 00:31:44 | |
Dr. Ehrlich is the Chief Executive Officer of the Priscilla Chan and Mark Zuckerberg San Francisco General Hospital and Trauma Center and a Professor of Medicine with the University of California, San Francisco. ZSFG is a 397-bed acute care hospital and a key part of the San Francisco Health Network and the San Francisco Department of Public Health. ZSFG is owned and operated by the City and County of San Francisco, and through its long-standing affiliation with the University of California, San Francisco, serves as a major academic teaching site, the City’s only Level 1 Trauma Center, and its only 24/7 psychiatric emergency department. With its almost 6,000 DPH and UCSF staff and providers, annually ZSFG serves more than 100,000 patients, provides more than 20% of the City’s inpatient care, psychiatric emergency and inpatient services, and almost 365,000 full-scope ambulatory primary and specialty care visits. ZSFG serves all San Franciscans and is focused on its most vulnerable citizens, with the vast majority of its patients on Medicaid, Medicare or uninsured. Prior to her appointment at ZSFG, Dr. Ehrlich served as the Chief Executive Officer, Chief Medical Officer, Vice President of Ambulatory Care Services, founding Medical Director of the Ron Robinson Senior Care Center and Assistant Health Officer for the San Mateo County Health System. Dr. Ehrlich also has extensive background and knowledge of public health policy and finance at all levels of government, having served as Budget and Planning Director for the San Francisco Department of Public Health and a health care analyst within the California State Legislative Analyst’s Office. She is a Lean-certified physician executive with extensive expertise leading and transforming public health care organizations serving diverse and vulnerable populations. During 2019 she led ZSFG’s Epic go-live and beginning in early 2020 its response to the COVID-19 pandemic. Dr. Ehrlich received her BA in Public Policy Studies from Duke University, her Master’s in Public Policy from the Goldman School of Public Policy at the University of California, Berkeley, and her MD from the University of California, San Francisco. She is board certified in Internal Medicine and completed her primary care internal medicine residency at Brigham and Women’s Hospital, a Harvard University-affiliated training hospital. She previously served as the Chair of the Board for the California Association of Public Hospitals, and Chair of the Board for America’s Essential Hospitals. She currently is a Trustee for the California Hospital Association. She continues to practice primary care internal medicine at the Richard Fine People’s Clinic on the ZSFG campus.
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| Center for Career Development with Dr. Sherri Brooks | 06 Jul 2023 | 00:23:52 | |
Dr. Sherri Brooks is the System Director of Career Development at Baptist Memorial Health Care Corporation. Professionally she has been in leadership roles for over 15 years and is a former associate professor at Arkansas State University where she received her Baccalaureate and Master’s degrees in Communication Disorders. Sherri is also an alum of the University of Kentucky where she earned her Doctorate degree. She has a passion for helping others reach their potential by empowering them to see what’s possible and inspiring them to believe in better so they can own and achieve personally, meaningful success. Sherri strives to live and lead by Dale Dauten’s code: Think like a hero - Who can I help today? Work like an artist - What else can we try? Refuse to be ordinary - Pursue excellence and kill it. Celebrate – but take no credit. She is the wife of Kennen Brooks, mother to six young men, mother-in-law of two, and “Nonna” to one spoiled grandson.
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| Traveling down the Continuous Improvement path with Dr. Mark Hallett | 29 Jun 2023 | 00:32:43 | |
Mark Hallett, MD is a physician executive and chief medical officer with more than 20 years of progressive and diverse leadership experience in hospitals, ambulatory settings and healthcare systems. Possesses a strong track record of building teams that deliver clinical and operational excellence with demonstrated competencies in medical and operational leadership and performance improvement. An expert in using lean methodologies for improving healthcare safety, quality and value. Leadership philosophy includes a purpose-driven, principle-based servant leadership approach focused on coaching and developing people to improve processes and achieve safer, better, higher-value health care.
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| Karen Martin speaks about what causes improvement not to stick and what to do about it | 22 Jun 2023 | 00:29:37 | |
Karen Martin, President of the global consulting firm TKMG, Inc. and President and Founder of TKMG Academy, Inc., is a leading authority on business performance improvement, problem solving, and Lean management systems. Known for her keen diagnostic skills and rapid-results approach, Karen and her team have worked with clients such as Adventist Health, AT&T, Chevron, Epson, GlaxoSmithKline, International Monetary Fund, Lenovo, Mayo Clinic, Prudential Insurance, Qualcomm, and the United States Department of Defense to develop more efficient work systems, grow market share, solve business problems, and accelerate performance. An in-demand speaker, she’s the three-time Award-winning author of Clarity First, The Outstanding Organization, and Value Stream Mapping. For more information, please visit www.tkmg.com and www.tkmgacademy.com.
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| Improvement and the Supply Chain with Emily Lantz | 15 Jun 2023 | 00:27:02 | |
Emily Lantz is an industrial engineer who has a passion for all things people, process and systems! Receiving her undergraduate degree in Industrial Engineering from the University of Dayton, she put her degree to use in manufacturing, distribution and 3PL. Working as a consultant, she was able to see different industries and how processes vary but have so many commonalities. With a passion for people and improvement, she found her way into Healthcare at The Ohio State University Wexner Medical Center. Joining the Supply Chain team as a Sr Process Engineer and moving into an Assistant Director role, she hit the ground running during the pandemic and hasn’t looked back!
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| Management for Omotenashi by Mike Martyn | 08 Jun 2023 | 00:30:38 | |
Mike Martyn is the Founder and President of SISU Consulting Group, and international consultancy supporting more than 500 organizations in 22 countries. Over the past 20 years, Mike has also contributed hugely to the development of the Shingo Model and Assessment Framework, is Director Emeritus of the Shingo Institute, a 3x Shingo Prize winning author and Lifetime Member of the Shingo Academy. One of Mike’s primary roles with SISU is the development of leaders at each level of the organization. In this role, Mike has trained and personally coached thousands of leaders through his live workshops, online development courses, executive coaching, and Coaching Camps. Mike’s experience with the concepts of omotenashi, kaizen and ikigai come from his extensive travels to Japan. Beginning with a business trip in 2004, Mike has spent countless hours learning about Japanese culture and benchmarking world-class kaizen cultures. Beginning in 2011, Mike opened up these trips to other business leaders, and in 2013, he organized the first Japan Study Tour for the Shingo Institute. Since 2013, Mike has traveled back and forth to Japan an average of twice a year, focusing his time on his own personal development as well as coaching others. During his visits, Mike has been asked to be a guest lecturer at numerous Japanese companies and share his approach for creating team-based daily kaizen cultures as described in his Shingo Award Winning book, Own the Gap. Over the years, Mike has also had the opportunity to gain “behind the scenes” access to some of Japan’s top companies; Honda, Denso, Nissan, Toyota, Ina Foods, and TESSEI, to name a few. The visit to TESSEI in particular would help shape his understanding of what defines great leadership, and serve as a catalyst to bring his 20 years of experience together into a model for leaders. Over a period of two years, Mike met with, learned from, and collaborated with TESSEI’s Former Chairman, Teruo Yabe. These sessions, in addition to Mike’s work with other Shingo-winning clients led to the publishing of Management for Omotenashi.
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| The 4 Disciplines of Execution with Chris McChesney | 01 Jun 2023 | 00:32:05 | |
Chris McChesney is the co-author of the best-selling book in the world on strategy execution. He is the Global Practice Leader of Execution for FranklinCovey Co. and one of the primary developers of The 4 Disciplines of Execution. For 15 years, he has led FranklinCovey’s ongoing design and development of these principles, as well as the consulting organization that has achieved extraordinary growth in many countries around the globe and impacted hundreds of organizations. Chris has personally led many of the most noted implementations of the 4 Disciplines, including Marriott® International, Shaw Industries, The Ritz-Carlton Hotel Company® , The Kroger® Co., The Coca-Cola Co.® , Comcast, Lockheed Martin Corporation, and Gaylord Entertainment. Also, Chris has worked with Yum Brands, Chick-Fil-A, Neighborly Brands, Loan Market, Hard Rock Cafe, Bridgestone, and Tailored Brands. This practical experience has enabled him to test and refine the principles contained in The 4 Disciplines of Execution from the boardroom to the front line of these and many other organizations. Chris’s career with FranklinCovey began by working directly with Dr. Stephen R. Covey and has continued for more than two decades to include roles as a con-sultant, managing director, and general manager within the organization. Chris launched the first 4 Disciplines of Execution Practice in FranklinCovey’s Southeast Region, and today has seen it expand around the globe. Throughout this period of significant growth and expansion, Chris has maintained a single focus: to help organizations get results through improved execution. Chris and his wife Constance are the proud parents of five daughters and two sons. His love of family is combined with his passion for boating, water sports, coaching, and trying to keep up with his children. Known for his high energy and engaging message, Chris has become a highly sought-after speaker and advisor on strategy execution. Chris has presented at the largest leadership conferences in the world, including Global Leadership Summit and World Business Forum. The 4 Disciplines of Execution message is something that fits into every theme. Every leader has a goal that they want to achieve, but how do you focus and leverage organizational behavior to accomplish your wildly important goals despite a whirlwind of competing priorities?
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| Dr. Paul DeChant on Preventing Physician Burnout | 25 May 2023 | 00:33:52 | |
Dr. Paul F. DeChant, MD, MBA, FAAFP is a family physician and healthcare leader who advises C-level executives on reducing physician burnout. As CEO of the Sutter Gould Medical Foundation he led a transformation that improved physician satisfaction from the 45th to 87th percentile on AMGA’s Provider Satisfaction Survey and achieved recognition for the group as the highest performing among 170 medical groups across the State of California, two years in a row. Co-author of the book, “Preventing Physician Burnout: Curing the Chaos and Returning Joy to the Practice of Medicine”, Paul speaks internationally, and blogs regularly at www.pauldechantmd.com
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| The Dispo Expo Experiment | 11 Dec 2025 | 00:29:14 | |
Dr. Rob Bradsher is the Medical Director for the TeamHealth Hospitalist program at Baptist Memphis. He is from Arkansas and went to medical school at UAMS where he was inducted into Alpha Omega Alpha. He has practiced in Memphis as a hospitalist since 2014 after completing his residency training in the Osler program at Johns Hopkins Hospital. He has built a distinguished career in both academic medicine and clinical practice, serving as Program Director for a large Internal Medicine residency at the University of Tennessee Health Science Center for many years before transitioning into hospital leadership. Dr. Bradsher has been recognized with numerous teaching and leadership awards, including UTHSC’s inaugural Program Director of the Year. Beyond healthcare, Dr. Bradsher is an unabashed family man, married to Allison and a proud father of 4 kids. He serves on the Board of Directors of the kids' school, Westminster Academy. He also loves tennis - as an avid recreational player, "tennis dad", and a big fan of the professional tours. With more than two decades in nursing and 16 years in leadership, Jodi Woods, MSN, RN, has dedicated her career to shaping both patient care and the growth of future leaders. Currently serving as Associate Chief Nursing Officer, she has spent 13 years at Baptist Memorial Hospital in Memphis in roles of Manager and Director, where she led teams with a focus on collaboration, innovation, and accountability. Passionate about ensuring positive patient experiences and high-quality care, Jodi thrives on mentoring and empowering others to achieve their professional goals while driving excellence in healthcare delivery. Dr. Nirmit Kothari presently serving as Associate Chief Medical Officer at Baptist Memorial Hospital, Memphis, TN. Dr. Kothari is a seasoned internist and hospital medicine specialist affiliated with Baptist Memorial Hospital–Memphis, with over two decades of medical experience.
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| Morgan L. Jones on the new book Transform Behaviors, Transform Results! | 18 May 2023 | 00:30:26 | |
Morgan has over 30 years' experience in Lean and 20 years in Six Sigma, a pragmatic and experienced improvement Leader, delivering over $2.1.Bn in hard savings to organisation , improving customer, staff experiences and improved Health and Safety. The legacy capabilities of Business Improvement have resulted in over 23 international awards and chairing 27 international conferences around Business Improvement. Morgan is an international award-winning author and written 5 books. He has led a business unit with overall P&L accountability of $167M and led an organisation to be the first bank to a Shingo award. He is also a Chartered Engineer, Certified Master Black Belt, Lean Master and Executive Coach. Morgan has leadership experience in Marine, manufacturing, government, military, mining, utilities, telecommunications, oil and gas, banking and supply chain. Author of 7 books, two of which have won Shingo Prize publications awards
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| Mistake-proofing (Poka-yoke) with John Grout | 11 May 2023 | 00:30:05 | |
John Grout is the David C. Garrett Jr. Professor, former dean, and award-winning teacher in the Campbell School of Business. Dr. Grout has researched lean supply chain management and mistake-proofing (a.k.a. Poka-Yoke) extensively and published numerous articles on the topic. In 2004, John was awarded the Shingo Prize for his paper, “The Human Side of Mistake-Proofing” with Douglas Stewart. John has also consulted with a large variety of firms to mistake-proof their processes. John's book Mistake-Proofing the Design of Health Care Processes can be downloaded here: http://bit.ly/3YL7g57.
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| Becoming A High Reliability Care Organization (HRO) with Dr. Shane Lewis & Julie Wright | 04 May 2023 | 00:28:56 | |
Shane D. Lewis, MD FACS, a general surgeon in Salt Lake City, Utah, serves as the Medical Director of High Reliability at Intermountain Healthcare overseeing safety, quality, experience, and clinical risk across a multi-state footprint. Dr. Lewis started his first business at the early age of five, Shane’s Shoe Shine Shack, and has been working to buff the scuffs and scrapes of others ever since. With his leadership and ability to effectively collaborate with others, the organization has achieved greater reliability of care, and has fostered a fair and just culture built upon increased transparency. Shane has been persistent in the pursuit to create a caring and learning organizational culture that supports the mission of Intermountain and our caregivers. A proven leader with operational and governance expertise. Accomplished significant and sustained improvements in culture, safety, quality and patient experience, driving down the system rate of harm by over 70% while improving the culture of safety and rate of reporting by caregivers. Effectively changed the culture of transparency and trust across Intermountain Healthcare. Led a legislative collaboration to pass a bill improving healthcare transparency in the State of Utah. Personal focus on improving care through accountability and empathy for caregivers. Driven by a lifelong personal mission statement to live life with charity, humility, and integrity, always striving to make a difference in the lives of others
Julie Wright is the High-Reliability Operations Director in Intermountain Healthcare’s Office of Patient Experience. In this role, she leads teams that support safety, clinical risk management, and patient experience work across the Intermountain Healthcare system. Here she applies her expertise to implement frameworks, processes, and tools that support and empower leaders to build and sustain a psychologically safe culture for both caregivers and the patients we serve. Julie is a registered nurse with more than 25 years of experience in patient care, improvement science, and nursing leadership. She led the design and implementation of successful safety and high-reliability programs first in Intermountain Medical Group’s 185 clinics. She then had the opportunity to lead a system-wide restructure of Safety and Clinical Risk Management and partnering in the alignment of safety, quality, and experience of care work under one office. Julie completed a diagnostic excellence fellowship with the Society to Improve Diagnosis in Medicine and serves on advisory boards for both NQF and The Leapfrog Group. She currently holds a Bachelor of Science in Nursing and a Master of Science in Nursing Education.
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