Explore every episode of the podcast Connected FM
| Title | Pub. Date | Duration | |
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| What Human-Centered Leadership Looks Like in the Workplace with OpenAI’s Tracy Hawkins | 06 Oct 2026 | 00:45:15 | |
Great facility management isn't just about managing square footage; it's about building spaces where people can do their best work. In this conversation, Tracy Hawkins, VP of Real Estate and Workplace at OpenAI, shares key leadership and operational insights gained over a career spanning Yahoo, Twitter and OpenAI. Together, Wayne and Tracy explore:
Whether you are managing local facilities or scaling a global corporate real estate portfolio, discover how leading with empathy and leveraging technology thoughtfully drives operational excellence. Resources mentioned:
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| What Happens When Disaster Planning Becomes Daily Operations? | 29 Sep 2026 | 00:24:49 | |
Disaster planning is no longer reserved for rare emergencies. It's becoming a core part of facility management. In this episode, IFMA's Director of Knowledge and Insights, Dr. Matt Tucker is joined by Holley Henderson and Dr. Mark Wilson of Chemical Insights to discuss how extreme weather, wildfires and cascading disasters are changing the role of facility managers. Together, they explore exposure science, building resilience, chemical hazards after disasters and why today's facility managers are making critical decisions with limited information. Timestamps:
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| The Trillion Dollar Threat: Why Cybersecurity is an FM Emergency | 22 Sep 2026 | 00:24:58 | |
As smart buildings become more connected, they also become more exposed to cyber threats. In this episode, host Dr. Matt Tucker, IFMA's Director of Knowledge and Insights, sits down with Stacey Shepard, Advisory Board Member at Building Cyber Security, to discuss how facility managers can bridge the gap between Information Technology (IT) and Operational Technology (OT) to protect their organizations. Together, they unpack:
Whether managing a single facility or a global portfolio, this episode provides essential strategies for treating cybersecurity as a core component of emergency preparedness and all-hazard resilience. Resources Mentioned: Connect with Us:
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| Global Strategy, Local Impact: Inside IFMA's Workplace Evolutionaries | 15 Sep 2026 | 00:38:29 | |
Facility management is no longer just about tactical maintenance. It is about driving business performance, shaping company culture, and creating strategic value at the C-suite level. In today's episode, host Edward Wagoner is joined by WE leadership team members Tim Allen, Martin Ruppe and Kati Barklund to break down what makes the Workplace Evolutionaries community essential for anyone touching the built environment. Together, they detail the many ways to engage with the community, including:
Whether you are a seasoned workplace strategist or new to the field, discover how joining the WE community can help you bridge research and practice while expanding your career horizons. Connect with Us:
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| Why Procurement Holds the Key to Circular FM | 08 Sep 2026 | 00:20:37 | |
What if waste wasn't just a sustainability issue but one of your organization's biggest business opportunities? In this episode, IFMA's Director of Knowledge and Insights, Dr. Matt Tucker, is joined by Hélène Carpentier, the founder of Circular Workplaces, to explore why the future of facility management is circular. Together, they discuss how culture influences waste, why procurement is one of the most powerful drivers of circularity, and how facility managers can reduce costs while improving workplace experiences. Timestamps:
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| How Facility Managers Can Lead Urban Renewal | 01 Sep 2026 | 00:22:24 | |
What does it take to transform aging buildings into resilient, high-performing spaces? Recorded at IFMA's World Workplace Asia-Pacific, this panel brings together Samuel Ma, Head of Account Management at JLL, Andrew Macpherson, Executive Director, Head of Asset Development at JLL, and Caitlin Shem, Head of Sustainability Consulting at JLL, to discuss the future of urban regeneration. They explore why retrofitting existing buildings is often more sustainable than rebuilding, how facility managers can play a larger strategic role in asset enhancement, and why predictive maintenance, AI and better operational data are changing how buildings are managed. The conversation also examines the growing importance of resilience, biodiversity and government policy in shaping the next generation of cities. Timestamps:
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| Why Great FM Strategies Fail During Execution | 25 Aug 2026 | 00:37:08 | |
Strong strategies don't fail because they're poorly written. They fail because they weren't designed with operational reality in mind. In this episode, Wayne Whitzell, Senior VP Strategic Accounts, SOLID Surface Care and First Vice Chair on IFMA's Global Executive Board, sits down with Amanda Muzzarelli, Global Operations Director at Macro, to explore what separates effective facility management leaders from reactive ones. Together, they discuss preserving institutional knowledge, creating psychological safety, developing future leaders and why understanding day-to-day operations is essential for successful strategy execution. They also examine how AI may reshape facility management workflows and why curiosity and leadership remain the profession's greatest competitive advantages. Timestamps:
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| How AI and Data Are Transforming Smart Buildings in APAC | 18 Aug 2026 | 00:13:51 | |
Artificial intelligence is changing the way facilities operate, but successful adoption starts long before implementing new technology. Recorded live at World Workplace Asia-Pacific in Hong Kong, Dr. Matt Tucker, IFMA's Director of Knowledge and Research, sits down with Serena Pau, Chief Commercial Officer at Neuron Digital, to discuss digital transformation across the region, the importance of breaking down data silos and why curiosity may be one of the most valuable skills facility managers can develop. They also explore how AI can improve reporting, energy management and decision-making while keeping people at the center of the workplace. Timestamps:
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| How Facility Managers Can Earn a Seat at the Decision-Making Table | 11 Aug 2026 | 00:36:31 | |
Host Wayne Whitzell, Senior VP Strategic Accounts, SOLID Surface Care and First Vice Chair on IFMA's Global Executive Board welcomes Grant Sommerfeld, president of IFMA's FM Consultants Council and founder of Executive FM, for a conversation about the challenges facing facility managers today. Drawing on his experience leading FM transformations across healthcare, municipal government and higher education, Grant shares why many organizations remain trapped in reactive operating models and what leaders can do to break the cycle. The discussion explores the importance of data driven decision making, the communication gap between FM teams and executive leadership, and why facility managers need a stronger voice before major organizational decisions are made. Grant also explains how consultants can help organizations build internal capabilities, improve stakeholder communication and create more sustainable operating models that don't rely on individual heroics to succeed. Resources: Connect with Us:
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| Why AI Alone Won't Prepare Your Workforce for the Future | 04 Aug 2026 | 00:27:25 | |
Artificial intelligence is transforming the workplace, but successful organizations know that technology alone isn't enough. Recorded live at World Workplace Europe, Dr. Matt Tucker sits down with Jessica Schmidt, Future of Work Strategy Lead at EY, to discuss how leaders can prepare their workforce for the future of work. Together, they explore evolving talent expectations, AI leadership, workplace strategy and why organizations must balance technology, physical workplaces and human behavior to create lasting business value. They also discuss the skills leaders need, why only a small percentage of organizations are realizing measurable returns from AI investments and what facility managers can do to prepare for the future. Timestamps:
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| The Never Normal: Rethinking Facility Management in the AI Era | 28 Jul 2026 | 00:26:42 | |
Artificial intelligence is accelerating change across every industry, but simply adding AI to existing processes won't deliver lasting results. Recorded live at World Workplace Europe, Erik Jaspers is joined by Peter Hinssen and Mikis Waschl to explore how AI is reshaping facility management, why digital transformation was only the beginning, and what organizations must do to build stronger data foundations, embrace digital twins and rethink how value is delivered. They also discuss the economics of AI, Europe's role in the future of technology and why today's leaders must prepare for a world that is never normal. This episode is sponsored by SiteMap®, powered by GPRS. Learn more at sitemap.com/ifma Timestamps
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| Mastering Energy Management in a Disrupted Market | 21 Jul 2026 | 00:24:39 | |
In this episode of Connected FM, host Dean Stanberry, former Chair on IFMA's Global Board of Directors, welcomes Gabe Phillips, CEO of Catalyst Power, for a practical conversation about energy management in an increasingly disrupted market. Gabe explains how facility managers can move beyond treating energy as a fixed operating expense and instead take a more strategic approach to procurement, efficiency and resilience planning. The discussion covers energy contracts, market volatility, demand management, on-site generation and how organizations can evaluate opportunities such as solar, combined heat and power and battery storage. The conversation also highlights the importance of understanding energy baselines, gathering operational data and conducting energy audits before making major investments. Gabe shares why facility managers should focus on building a strong data foundation, leveraging expert advice and carefully evaluating the financial realities behind emerging energy technologies. This episode is sponsored by SiteMap®, powered by GPRS. Learn more at sitemap.com/ifma Timestamps:
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| From Data to Decisions: Building Better FM Partnerships | 14 Jul 2026 | 00:31:05 | |
In this episode of Connected FM, host Wayne Whitzell, Senior VP Strategic Accounts, SOLID Surface Care and Second Vice Chair on IFMA's Global Executive Board, welcomes Justin Hitt, Sr. Manager - Corporate Advisory & Solutions at Lincoln Property Company, for a wide-ranging conversation on facility management strategy, service delivery and the future of work. Justin discusses his experience leading IFMA’s Museums and Cultural Institutions Council, the relationship between operations and sales, the importance of transparency in outsourcing partnerships, and how data can help facility managers communicate more effectively with leadership. Wayne and Justin also examine the growing role of AI, productivity tools and digital workflows in helping FM teams work more efficiently while maintaining a people-first approach to service delivery. This episode is sponsored by SiteMap®, powered by GPRS. Learn more at sitemap.com/ifma Timestamps:
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| Cómo influye la movilidad urbana en las estrategias de oficinas en América Latina | 07 Jul 2026 | 00:31:24 | |
En el episodio de hoy, Esteban Martínez, cofundador y director de operaciones de Green Loop, y Cibele Verasto, directora sénior de espacios de trabajo en Databricks, analizan el panorama cambiante de la gestión de instalaciones en América Latina, centrándose en la sostenibilidad, el bienestar de los empleados y las estrategias innovadoras para adaptarse a los retos de la movilidad urbana y a los modelos de trabajo híbridos. Este episodio está patrocinado por SiteMap®, con tecnología de GPRS. Para más información, visita sitemap.com/ifma Connect with Us:
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| Understanding Equipment Failures Before They Happen | 30 Jun 2026 | 00:15:02 | |
In this episode of Connected FM, host Howie Barber sits down with Denis Kouroussis to explore how continuous electrical monitoring and intelligent analytics are helping facility teams move beyond reactive maintenance. They discuss the limitations of traditional preventative maintenance methods, the value of high-resolution waveform monitoring and how predictive insights can uncover hidden electrical and mechanical issues before equipment failures occur. Denis also shares a real-world case study involving a 750-ton hydraulic press where advanced monitoring identified the root cause of repeated motor failures, helping reduce downtime and avoid costly disruptions. This episode is sponsored by SiteMap®, powered by GPRS. Learn more at sitemap.com/ifma Timestamps:
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| The Hidden Menu: Creating Return on Experience in the Workplace | 23 Jun 2026 | 00:30:52 | |
Host Osama Aduib from ISS Facility Services sits down with his colleagues Paul Ratkovic and Amelia Ekus to discuss the “hidden menu” of facility management. The conversation explores how invisible systems, operational decisions and hospitality-focused thinking shape the workplace experience in ways occupants may never notice directly, from HVAC and lighting to food service, cleanliness and comfort. Paul and Amelia share insights on empathy in facility management, anticipatory service, workplace innovation and how FM teams can create seamless, people-centered environments through collaboration and intentional design. They also discuss the role of technology, AI and data-driven insights in supporting proactive building operations while emphasizing that hospitality, human connection and emotional intelligence remain at the center of exceptional workplace experiences. This episode is sponsored by SiteMap®, powered by GPRS. Learn more at sitemap.com/ifma Resources: Timestamps:
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| From FM to PropTech: Lessons From the Field with Billy Holder | 16 Jun 2026 | 00:32:59 | |
What happens when a longtime facility manager steps beyond the built environment to help reshape it through technology? In this episode of Connected FM, host Brent Ward welcomes Billy Holder, Founder & CEO at Project Aidra, for a conversation about digital transformation, AI and the evolving role of facility management in a technology-driven world. Drawing from nearly 30 years of experience in facility management, Billy shares how recurring operational frustrations led him from the FM field into the PropTech space. He discusses why documentation overload, disconnected systems and inefficient workflows pushed him to search for smarter solutions powered by AI and automation. The conversation explores how facility managers can use technology to augment the workforce instead of replacing it, why human connection still matters in smart buildings, and what organizations should consider when evaluating PropTech platforms and AI-enabled tools. Whether you are a facility manager navigating digital transformation or simply curious about where the built environment is headed next, this episode offers practical insights into the future of FM and the people shaping it. This episode is sponsored by SiteMap®, powered by GPRS. Learn more at sitemap.com/ifma Timestamps:
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| How CMMS Adds Real Value in Facility Management | 09 Jun 2026 | 00:18:07 | |
In this episode of Connected FM, host Dean Stanberry sits down with Melissa Kaan, Founder & CEO of NOVA IFM, to explore how facility teams can use CMMS platforms to drive smarter operational and capital decisions. They discuss the importance of quality data, why CMMS systems should function as decision engines rather than digital filing cabinets and how proactive maintenance strategies can improve response times, compliance and long-term asset performance. Melissa also shares practical insights on asset management, technician engagement, data governance and translating operational trends into meaningful capital planning conversations. The conversation highlights how facility leaders can improve CMMS adoption, strengthen reporting practices and use data more effectively to support both daily operations and long-term portfolio planning. This episode is sponsored by SiteMap®, powered by GPRS. Learn more at sitemap.com/ifma Timestamps:
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| How to Build Resilient Teams through Psychological Safety and Mentorship | 02 Jun 2026 | 00:30:07 | |
What does strong leadership really look like in facility management? In this episode of Connected FM, host Wayne Whitzell welcomes Kathryn Lopez for a candid conversation on leadership, resilience and the human side of facility management. Drawing from decades of experience in global FM leadership, Kathryn shares lessons on staying calm under pressure, creating psychological safety for teams and developing people through mentorship and trust. She explains why great leaders “take the bullets and give the credit,” how mistakes can become growth opportunities and why empathy is essential in today’s workplace. The conversation also explores how AI is beginning to transform facility management workflows, from streamlining communication to delivering faster operational insights. Wayne and Kathryn discuss the growing role of data, digital tools and “smart buildings” in attracting the next generation of facility management professionals into the industry. Whether you lead a global portfolio, manage an in-house FM team or are growing into leadership for the first time, this episode offers practical insights on building trust, navigating challenges and leading with humanity. This episode is sponsored by SiteMap®, powered by GPRS. Learn more at sitemap.com/ifma Timestamps:
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| How PCM Ceilings Boost Thermal Comfort and Cut Energy Use | 26 May 2026 | 00:25:52 | |
Host Bryant Hughes sits down with Mick Dunn, Technical Support Specialist at Armstrong Ceilings and Ian Gumbert, Facility Manager at Armstrong’s Lancaster headquarters, to explore how PCM (phase change material) ceilings are changing the way buildings manage thermal comfort. They break down the science behind phase change materials, explain how PCM ceilings can mimic the thermal mass of concrete at a lower weight and cost, and share real-world examples of how the technology has reduced temperature-related occupant complaints while lowering energy use and limiting manual HVAC adjustments. Timestamps:
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| How to Start and Thrive in Your Facility Management Career | 19 May 2026 | 00:17:59 | |
How do you transition from being an "unintentional" facility manager to a world-class professional? In this episode of the Connected FM Podcast, Bobby LaRon, member of IFMA's Global Board of Directors, and Brent Ward member of the IFMA Foundation Board of Trustees, share their personal pathways into the industry. They dive deep into the essential "just-in-time" knowledge required for the field and why no FM can succeed as an island. You'll hear about:
Whether you are a student, a mid-career professional, or a seasoned veteran, this conversation offers a roadmap for "sharpening your saw" and finding fulfillment through service and mentorship within the global FM community. Timestamps
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| The Surprising Power of People in Facilities Management | 12 May 2026 | 00:45:18 | |
In this episode of Connected FM, we dive into the "power of people" with Kati Barklund, Global Chair of IFMA’s Workplace Evolutionaries. Kati shares her insights on why the "one size fits all" approach to workplace design is failing and how facility managers can create high-performing environments by balancing physical, digital, and psychosocial needs. From navigating C-suite perceptions to the importance of being your authentic self in leadership, this conversation redefines what it means to lead in the modern built environment. Timestamps:
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| How Young Professionals Define Workplace Wellness | 05 May 2026 | 00:19:57 | |
In this episode of Connected FM, Dr. Matt Tucker, IFMA’s Director of Research, moderates a student-led discussion on the critical role of well-being in facility management. Featuring three young professionals entering the FM industry, the conversation shifts the focus from simple maintenance to creating spaces where people can mentally, socially and physically thrive. The panel shares personal insights on:
This episode is sponsored by TMA Systems! Discover more at https://www.tmasystems.com/ifmapodcast Timestamps:
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| The AI Edge: Boosting Your Impact as a Facility Manager | 28 Apr 2026 | 00:18:25 | |
In this episode, host Edward Wagoner sits down with global influencer Brian Haines to demystify artificial intelligence for the facility management community. Together they discuss:
This episode is sponsored by TMA Systems! Discover more at https://www.tmasystems.com/ifmapodcast Timestamps:
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| How to Think Like an FM Analyst | 21 Apr 2026 | 00:24:34 | |
What does it mean to “think like an FM analyst”? In this episode of Connected FM, Dr. Matt Tucker, Director of Knowledge and Insights at IFMA, sits down with Drew DePriest, Director of Workplace Services, Vendor Management at Salesforce, to unpack the evolving role of data, analytics and AI in facility management. Drawing on insights from IFMA’s The Rise of the FM Analyst report, they explore why the FM analyst isn’t a job title, but a mindset grounded in curiosity, problem solving and cross-functional thinking. From fragmented data systems to the growing importance of storytelling in the C-suite, the conversation highlights what it takes to turn data into decisions that drive real business value. They also dive into:
This episode is sponsored by TMA Systems! Discover more at https://www.tmasystems.com/ifmapodcast Timestamps:
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| The Skills Gap Solution: Why Training is the New Retention Strategy | 14 Apr 2026 | 00:16:28 | |
The traditional approach of competing solely on compensation and benefits is no longer enough to remain competitive in today's tightening labor market. In this episode, Jason Wetherford and Quinn Heimann from Aerotek share deep insights into the facility management industry, highlighting a significant shift where job seekers now prioritize opportunities for skills development as a top motivator for accepting new roles. The conversation addresses the looming "retirement skills gap" and offers a roadmap for succession planning through tailored training programs, mentorship and high-impact partnerships with organizations like Skills USA and Tooling U. They also discuss how proactive upskilling can prevent operational inefficiencies and the loss of critical institutional knowledge. This episode is sponsored by TMA Systems! Discover more at https://www.tmasystems.com/ifmapodcast Time Stamps:
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| The Hidden Language of Buildings: Non-verbal Cues in Facility Management | 07 Apr 2026 | 00:35:06 | |
Did you know that 62% of communication is nonverbal from signage to the layout? Every detail speaks volumes. Today we're diving deeper into this topic with host Edward Wagoner and IFMA Global Influencer and operations manager of the IFMA Ghana Chapter, Prince Botwe. Together, they explore the critical role of communication, especially nonverbal cues in facility management, how buildings communicate, the impact of nonverbal signals on safety and confidence, and strategies to elevate the FM profession globally. This episode is sponsored by TMA Systems! Discover more at https://www.tmasystems.com/ifmapodcast Connect with Us:
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| The Future Beneath Your Feet: Flooring Sensors & Proptech | 31 Mar 2026 | 00:18:15 | |
In this episode, Edward Wagoner sits down with Joe Scanlin to explore the foundational role of flooring sensors in the rapidly evolving world of Proptech. Scanlin explains how his background in neuroscience led to the creation of building "brains" that use surface-level data to solve complex challenges like HVAC modulation and unauthorized "tailgating" at security points. The discussion highlights the immediate return on investment found in energy reduction and the long-term value of post-occupancy data for creating neurodiverse and highly utilized workspaces. Listeners will learn how this Department of Energy-backed technology maintains strict data privacy while providing the high-resolution insights necessary to manage modern facilities as dynamic, responsive environments. This episode is sponsored by TMA Systems! Discover more at https://www.tmasystems.com/ifmapodcast Time Stamps:
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| From Uptime to Impact: Proving the Strategic Value of Facility Management | 24 Mar 2026 | 00:24:44 | |
In today's episode, Eric Dillinger, Vice President of Strategic Consulting at Woolpert and current Convenor for the ISO/TC 267 working group, sits down with industry leaders Skip Vaughn, Assistant Vice President of Facilities Management at American University and member of the U.S. Technical Advisory Group for ISO/TC 267, and Mike Tasker, the Director of Aviation Maintenance for the Port of Seattle , who brings over 30 years of expertise spanning Navy nuclear power to airport infrastructure. Together, they explore the critical alignment between facilities management and the "Demand Organization." They dive into the challenges of defining "uptime," aligning facility management performance metrics with your facility's mission , and how FMs can better justify resources and demonstrate true strategic value. This episode is sponsored by TMA Systems! Discover more at https://www.tmasystems.com/ifmapodcast Time Stamps:
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| The Real-World Impact of Receiving an IFMA Foundation Scholarship | 17 Mar 2026 | 00:19:06 | |
What does it take to turn a scholarship into a lifelong career? In this episode of Connected FM, host Angela Johnson Culver sits down with Alana Dunoff, Dipin Kasana, and Mahnaz Ensafi — three former scholarship recipients who have risen to leadership roles within the facility management (FM) world. In this conversation, you’ll hear about:
Whether you are a student looking to apply for a scholarship or a seasoned professional interested in the future of the industry, this episode highlights the lasting ripple effect of a single opportunity. This episode is sponsored by TMA Systems! Discover more at https://www.tmasystems.com/ifmapodcast Connect with Us:
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| Transforming Trash into Treasure: Why Your Office Furniture is an Untapped Asset | 10 Mar 2026 | 00:34:41 | |
What happens to your office furniture when it's no longer needed? In this episode, IFMA Global Influencer Michael Amos reveals the staggering reality that 99% of corporate furniture ends up in waste streams, even when it still has significant life left. Michael shares the inspiring journey of Waste to Wonder Worldwide, a hybrid social enterprise that has equipped over 1,500 schools across 50 countries by ethically redistributing corporate assets. We dive into the Circular Economy, and discuss how facilities managers can lead their organizations toward net-zero targets by prioritizing reuse. Whether you are a business leader, an FM professional or a student, this conversation will change how you view the "trash" you may be sitting on right now. This episode is sponsored by TMA Systems! Discover more at https://www.tmasystems.com/ifmapodcast Time Stamps:
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| Navigating Digital Transformation in the Asia-Pacific Region | 03 Mar 2026 | 00:18:42 | |
What does the future of facility management look like in the Asia Pacific region? In this episode, Kenneth Foo sits down with Michael Ng, Don Tze, and Dora Yim to explore how FM is evolving across Singapore and Hong Kong, from government-led digital pushes to the integration of high-level sustainability. They examine how multinational corporations are utilizing ESG reporting and "well certificates" to drive sustainability, as well as the critical role of change management in helping frontline workers embrace new technological tools. This episode is sponsored by TMA Systems! Discover more at https://www.tmasystems.com/ifmapodcast Time Stamps:
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| The Demographic Cliff: What Workforce Shifts Mean for the Future of FM | 24 Feb 2026 | 00:41:34 | |
As experienced facility professionals retire and workforce demographics shift, the FM industry is approaching what many are calling a demographic cliff. In today's episode, host Wayne Whitzell is joined by researcher and associate professor Dr. Jake Smithwick to break down the data behind shrinking labor pools, rising safety risks and productivity challenges, and why so many new technicians are entering the field without hands-on experience. They explore the growing gap between generational work expectations, the critical role mentorship plays in knowledge transfer and retention, and how AI can act as a powerful support tool. Time Stamps:
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| The Rising FM Market in Africa: Opportunities for Growth and Investment | 17 Feb 2026 | 00:22:27 | |
What does the future of facility management look like in Africa? In this episode, Lara Paemen, Managing Director of IFMA EMEA, sits down with Sheriff Daramola, President of the IFMA Nigeria chapter, and Sampson Opare-Agyemang, President of the IFMA Ghana chapter. Together, they explore how FM is evolving across West Africa, from growing professional awareness and skills development to pressing challenges around energy, sustainability and infrastructure. The conversation highlights why Africa represents a major opportunity for FM professionals, organizations and investors alike.
00:00 Introduction 00:52 Exploring FM Trends in Africa 01:35 Meet the Experts: Sheriff Daramola and Sampson Opare-Agyemang 03:13 FM in Ghana: Progress and Challenges 04:12 FM in Nigeria: Growth and Opportunities 04:46 Comparing FM in West Africa 07:43 Client Awareness and Appreciation of FM 12:02 Opportunities and Challenges in FM Across Africa 14:12 Energy Management and Sustainability in FM 17:53 Future of FM in Africa 20:46 Final Thoughts and Messages to the Global FM Community 22:00 Closing Remarks and Call to Action Connect with Us:
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| The Business Case for Accessible Period Care in Facilities | 10 Feb 2026 | 00:35:23 | |
In this episode, host Edward Wagoner speaks with Claire Coder, founder of Aunt Flow, IFMA Global Influencer, and Forbes 30 Under 30 honoree, about why accessible period care should be treated as a basic workplace necessity. They discuss how providing period products alongside other restroom essentials can improve employee experience, productivity, and safety, reduce plumbing and maintenance costs and support more inclusive, human-centered facility design across workplaces, schools and public spaces worldwide. 00:00 Introduction 00:52 Interview with Claire Coder, Aunt Flow Founder 02:26 Claire Coder's Journey and Vision 03:03 The Importance of Talking About Menstruation 06:32 Aunt Flow's Impact and Cost Benefits 14:38 Advocating for Change in Period Care 19:36 Global Policy Changes and Expansion 24:03 Addressing Concerns and Overuse 28:35 Rapid Fire Questions with Claire Coder 34:36 Conclusion and Final Thoughts Connect with Us:
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| How AI is Revolutionizing Predictive Maintenance | 03 Feb 2026 | 00:23:11 | |
What if facility maintenance didn’t just react to problems, but predicted them before they happened? In today’s episode, host Yonatan Rouache joins his colleagues from Office Space, Andres Avalos and Steph Austin, to explore how facility teams are moving from preventative to predictive maintenance using AI and integrated data. They break down why digitizing data matters, how connected systems can reduce costs and improve efficiency, and what AI-powered tools could mean for the future of maintenance in facility management.
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| The Real ROI of IFMA Credentials and Community | 27 Jan 2026 | 00:16:58 | |
In this episode of the Connected FM podcast, host Wayne Whitzell, second vice chair of IFMA's Global Board of Directors, speaks with Richard Peterson Senior Director of IFM at Cushman and Wakefield. They discuss how IFMA's educational opportunities, chapter meetings, networking, and credentialing, have significantly advanced their careers. They recount their journey through the CFM exam and the benefits of community and mentorship within IFMA. They also touch on the challenges and rewards of leading a global team in IFM and the value of mentorship programs.
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| What Sets Facility Management in the Middle East Apart: Global Insights from Tariq Chauhan | 20 Jan 2026 | 00:18:17 | |
In this episode, Director of IFMA EMEA, Lara Paemen, interviews one of IFMA's Global Board of Directors and Vice Chairman of EFS Group, Tariq Chauhan, about the rapidly evolving facility management landscape in the Middle East. They discuss major trends reshaping the GCC region — from accelerated market growth and large-scale investment in the built environment to the rise of technology, ESG frameworks and the shift from O&M to strategic FM. Tariq also highlights the region’s skills gap, the need for upskilling, and what international FM professionals should understand when entering this dynamic, fast-growing market.
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| Why Indoor Air Quality Matters More Than Ever with Dr. Joseph Allen | 13 Jan 2026 | 00:26:57 | |
How much do you really know about the air circulating in your building right now? In this episode, host Edward Wagoner sits down with Dr. Joseph Allen, associate professor at the Harvard T.H. Chan School of Public Health, director of Harvard’s Healthy Buildings Program and and co-author of Healthy Buildings: How Indoor Spaces Can Make You Sick—or Keep You Well, to explore why indoor air quality is becoming a critical focus for today’s facility managers. Dr. Allen breaks down the science behind ventilation, filtration and cognitive function, and shares practical steps leaders can take to create healthier, higher-performing spaces.
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| 2026 Global Facility Management Trends, Challenges and Opportunities | 06 Jan 2026 | 00:45:19 | |
What will facility management look like in 2026, and how does that future differ across regions?' In this episode of the Connected FM podcast, host Wayne Whitzell, Second Vice Chair of IFMA’s Global Board of Directors, is joined by IFMA Global Board of Directors Chair Christa Dodoo and facility management leader Maria Gonzalez-Burgos for a global conversation on the trends, challenges and opportunities shaping the profession worldwide. The conversation examines how technology adoption, workforce skills, and leadership expectations are evolving differently across regions, while reinforcing the universal importance of soft skills, data, and strategic thinking as FM professionals prepare for 2026 and beyond.
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| REWIND: A Strategic Guide to Transforming Facility Management with AI | 16 Dec 2025 | 00:16:13 | |
As we close out 2025, we’re revisiting one of our most popular episodes of the year, a timely conversation on artificial intelligence and its role in the built environment. Lorri Rowlandson, Senior Vice President of Strategy and Innovation at BGIS, outlines a three-layer approach to AI integration: individual-level desktop AI for job reengineering, operational AI for internal efficiencies, and client-driven AI for service improvement. Lorri emphasizes the importance of responsible innovation, employee engagement and continuous learning as AI continues to reshape the FM profession.
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| The Next Generation's Take on Creating a Sustainable World | 09 Dec 2025 | 00:15:13 | |
In this episode of the Connected FM podcast, host Christopher Bourke speaks with three students from The Hague University of Applied Sciences — Yaslin Schafthuizen, Mauro Kasirin, and Jorinde Drees — about their perspectives on sustainability. The discussion covers their definitions of sustainability, their awareness of sustainable practices fostered within their university, and personal anecdotes about their contributions to sustainable projects. They emphasize the importance of inclusivity and responsibility, challenges such as the higher costs of sustainable choices, and the need for global policies to support sustainable practices. 00:00 Introduction 01:19 Meet the Students from The Hague University 01:48 Defining Sustainability 02:38 Sustainability Practices at The Hague University 03:32 Challenges and Solutions in Sustainability 07:39 Student Contributions to Sustainable Projects 08:37 Future of Sustainability and Student Involvement 12:01 Practical Tips for Sustainable Living 14:09 Conclusion and Final Thoughts This episode is sponsored by ODP Business Solutions! Connect with Us:
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| What AI Can (and Can’t) Do for Facility Management — Insights from Brian Haines | 02 Dec 2025 | 00:39:03 | |
What does AI really mean for the future of facility management, and how can FMs stay essential as technology accelerates? In this episode, host Edward Wagoner talks with Brian Haines, IFMA Global Influencer and longtime real estate and technology strategist. Brian breaks down why AI is only as good as the data behind it, how natural-language tools are transforming daily FM work, and why maintaining professional expertise is more important than ever. They explore the growing convergence of IT and operational technology, the potential for autonomous buildings, and the upskilling FMs need to stay ahead. Brian also shares advice for veterans, young professionals and anyone entering the field. Plus his outlook on how AI will shape the future of facility management. 00:00 Introduction 00:53 Exploring AI in Facility Management 01:44 Interview with Brian Haines 05:09 The Role of Data in AI 09:24 AI's Impact on Facility Management 17:23 Autonomous Building Control 25:09 Veterans in Facility Management 35:42 Future of Facility Management 38:36 Conclusion Sponsor: This episode is sponsored by ODP Business Solutions! Connect with Us:
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| Transforming Facility Management Through Learning & Training | 25 Nov 2025 | 00:11:50 | |
Jean-Pierre Segers and Jos Duchamps of Brains and Trees emphasize the critical role of learning and development in facility management. They discuss the diverse educational backgrounds of facility managers and stress the need for ongoing training to bridge skill gaps. Highlighting programs by IFMA, such as the Facility Management Professional Program, they underline the importance of combining managerial, technical, and emerging technology skills. They also touch on the impact of regulations and the shifting job market post-COVID. The conversation concludes with a call for lifelong learning and certification to ensure the future success of facility management professionals. 00:00 Introduction to Facility Management 00:58 Meet the Experts: Jean Pierre Segers and Jos Duchamps 02:10 The Importance of Training in Facility Management 03:26 Bridging the Skills Gap 06:06 IFMA's Training Programs 07:54 Sustainability and Regulation in Facility Management 08:58 The Evolving Job Market and Lifelong Learning 11:19 Conclusion and Final Thoughts Sponsor: This episode is sponsored by ODP Business Solutions! Connect with Us:
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| How AI Is Transforming Asset Management | 18 Nov 2025 | 00:12:35 | |
In this episode, IBM’s Kal Gyimesi and Vishal Rane explore how AI is redefining efficiency in asset lifecycle management. They share why strong data governance is the foundation for successful AI adoption — noting that only 25% of AI projects meet ROI expectations due to disconnected systems. The conversation breaks down different types of AI, including generative AI, machine learning, chat assistance and intelligent agents, and how each drives smarter decision-making. They also emphasize the need for continuous testing, monitoring and responsible deployment to ensure reliability and long-term value across operations. 00:00 Introduction to AI in Facility Management 01:38 The Hype and Reality of AI 03:10 Types of AI in Organizations 04:34 Asset Lifecycle Management 07:18 Data Governance and AI Implementation 08:31 Corporate Real Estate and Digital Transformation 12:09 Conclusion and Key Takeaways This episode is sponsored by ODP Business Solutions! Connect with Us:
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| Global Facility Management Trends and Insights You Need to Know | 11 Nov 2025 | 00:21:18 | |
In this episode, IFMA’s Director of Research, Matt Tucker, and IFMA EMEA's Managing Director, Lara Paemen, dive into the latest global trends shaping facility management (FM). They explore IFMA’s key research initiatives — from the circular economy to the evolving role of FM analysts — and discuss how regional differences across Europe, the Middle East, Africa and Latin America influence sustainability goals, technological adoption and education in the FM profession. 00:00 Introduction and Welcome 01:27 Meet the Hosts 02:26 Global Trends in Facility Management 04:06 Circular Economy in Facility Management 07:26 The Rise of the FM Analyst 09:30 Upcoming Research Projects 12:31 Regional Highlights: Europe, Middle East, and Africa 19:16 Conclusion and Farewell Sponsor: This episode is sponsored by ODP Business Solutions! Connect with Us:
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| Empowering Women in Facility Management with Dr. Winnie Kwofie | 04 Nov 2025 | 00:35:35 | |
In this episode of IFMA's Connected FM podcast, host Edward Wagoner interviews Dr. Winnie Kwofie, a leader in facility management higher education. They discuss the importance of visibility in the profession, the underrepresentation of women and the need for diverse perspectives in leadership roles. Winnie shares her personal journey and the significance of storytelling in advocating for the profession. They also touch on cultural perceptions of facilities and the importance of creating inclusive environments for women in the industry.
00:24 Welcome to Connected FM Podcast 01:14 Introducing Today's Guest: Dr. Winnie Kwofie 03:11 Dr. Winnie's Journey and Insights 05:16 Challenges and Opportunities in Facilities Management 09:15 Global Perspectives on Facilities Management 19:35 Uplifting Stories and Leadership 26:11 Rapid Fire Questions with Dr. Winnie 33:46 Conclusion Sponsor: This episode is sponsored by ODP Business Solutions! Connect with Us:
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| La economía circular en América Latina | 28 Oct 2025 | 00:19:20 | |
En el episodio de hoy, Rebeca Arguedas se sienta con Edwin Fernández y Augusto Henao para explorar el papel de la economía circular en la gestión de instalaciones en toda América Latina. Juntos, debaten cómo las prácticas sostenibles, el diseño eficiente y las operaciones conscientes pueden ayudar a reducir los residuos, en particular el desperdicio de agua, y crear valor a largo plazo. También profundizan en cómo la tecnología, la educación y la colaboración desempeñan un papel clave en la aceleración del cambio hacia modelos circulares, compartiendo ejemplos prácticos y haciendo hincapié en la mentalidad colectiva necesaria para que estos cambios tengan éxito. 00:00 Introducción a la Economía Circular 00:26 Bienvenida y Presentación de los Invitados 01:44 Discusión sobre la Economía Circular en Facility Management 04:59 Importancia del Diseño y la Operación en la Economía Circular 10:36 Casos Prácticos y Ejemplos de Economía Circular 13:02 Educación y Cambio de Mentalidad hacia la Economía Circular 16:55 Colaboración y Comunidad en la Sostenibilidad 18:37 Conclusión y Despedida Este episodio está patrocinado por ODP Business Solutions. Connect with Us:
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| How Trena Ellis Led Facility Management Projects in California and India | 21 Oct 2025 | 00:35:46 | |
What does it take to grow from hands-on project work to leading teams and shaping strategy? In this episode, Second Vice Chair President on IFMA's Global Board of Directors, Wayne Whitzell, interviews Trena Ellis, Vice President of Facilities and Physical Security at Safe Credit Union, who shares her career journey across local builds in Northern California to international projects in Bangalore, India. Trena opens up about the shift from being a doer to becoming a delegator, the power of networking and strong vendor partnerships, and how involvement with organizations like IFMA has expanded her perspective. Along the way, she offers valuable insights for both seasoned leaders and professionals just starting their FM careers. Sponsor: This episode is sponsored by ODP Business Solutions! Time stamps: 00:00 Introduction and Career Beginnings 00:11 Welcome to Connected FM 01:30 Guest Introduction: Trena Ellis 02:39 Early Career and IFMA Involvement 04:04 Memorable Moments and Lessons Learned 08:04 Major Projects and Challenges 12:24 International Experience in India 20:01 The Importance of Networking and Vendor Relationships 27:55 Leadership and Delegation 33:19 Advice for Aspiring Facility Managers 34:55 Conclusion and Farewell Connect with Us:
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| Proactive Cybersecurity Strategies for Facility Managers | 14 Oct 2025 | 00:13:37 | |
Every day, critical infrastructure is under siege with about 1.2 million cyberattacks per day. For facility managers, that means cybersecurity isn’t just an IT issue, it’s a frontline responsibility. In today's episode, Stacey Shepard and E.J. von Schaumburg from Building Cybersecurity, discuss why facility managers must treat digital threats with the same urgency as physical ones and how leaders can use proactive strategies, assessments and insurance awareness to stay prepared. Together, they share how facility managers can build resilience, safeguard their organizations, and lead the way in a world where cyber risk is constant. Sponsor: This episode is sponsored by ODP Business Solutions!
00:00 Introduction: The Growing Threat of Cyber Attacks 00:19 Podcast Overview and Guest Introduction 01:23 Understanding Cybersecurity in Facility Management 02:24 The Importance of Data Management 02:54 Building Cybersecurity: Framework and Training 03:38 The Role of Facility Managers in Cybersecurity 05:01 Cybersecurity Training and Preparedness 08:11 Insurance and Risk Management 11:11 Leadership and Legal Implications 11:48 Resources and Conclusion Connect with Us:
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