Explore every episode of the podcast Conflict Skills
| Title | Pub. Date | Duration | |
|---|---|---|---|
| Moving On After Workplace Conflict: Steps To Deal With Unresolved Feelings | 14 Nov 2024 | 00:46:07 | |
In Episode 62 of the Conflict Skills Podcast, host Simon Goode delves into the complexities of "moving on" from conflicts, offering insights inspired by a listener's review about unresolved workplace issues. The episode explores the nuances of understanding individual perspectives on resolution, breaking down five types of apologies, and emphasizing the significance of trust and mindfulness. Simon also introduces Robert Greene’s concept of "ascending the mountain" to gain broader clarity and shares personal elements to consider in the process of moving forward.
Dealing with Unresolved Conflicts Situations of Unequal Resolution
Apologies and Moving Conversations Forward Five Types of Apologies
Robert Greene’s "Ascending the Mountain" Concept
Personal Elements in Moving On Five Key Personal Elements
Moving On vs. Moving Forward
The Importance of Trust in Moving On Four Pillars of Trust
Acknowledgments and Structured Apologies
Managing Personal Feelings
Conclusion
05:14 Viewing change from a holistic self-perspective. 09:07 Accept differences, maintain boundaries, foster working relationships. 12:54 Rebuilding trust: Clear expectations and predictability. 17:25 Prepare for impact, then rebuild trust collaboratively. 21:18 Making up for mistakes with gestur Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Six Steps to Effectively Analyze and Resolve Workplace Conflicts | 06 Nov 2024 | 00:47:30 | |
In today's episode, we're diving deep into the art of analyzing workplace conflict situations. Join me as we walk through a strategic, step-by-step toolkit designed to help you better understand and resolve conflicts at work. We'll explore key topics such as self-awareness, the role of goal setting and understanding your circle of control, and the five types of conflict you may encounter. Additionally, we'll shed light on the Insight Discovery model for grasping personality differences and break down various conflict modes like competing, collaborating, and accommodating. This episode is packed with insights on how to calm your physical stress responses through effective breathing techniques, and why strategic thought always trumps knee-jerk reactions. Whether you're a manager, team member, or just someone eager to improve your conflict resolution skills, this episode has something valuable for you. Let's embark on this journey together and transform our approach to workplace conflicts. And as always, I encourage you to reach out with your feedback at podcast@simongood.com. Stay tuned! Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Managing Client Scope Creep: Conflict Resolution Techniques for Success | 29 Jul 2024 | 00:24:01 | |
In this episode of the Conflict Skills Podcast, host Simon Goode delves into the issue of client scope creep, particularly in the construction and design sectors, and provides five conflict resolution strategies to address it. The strategies include addressing data, structural, interest, values, and relationship conflicts, offering listeners tools for effective negotiation and clear communication. Simon emphasizes the importance of understanding these different types of conflicts to better manage and prevent scope creep, ultimately fostering healthier client relationships Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Help - I Inherited A Dysfunctional Team At Work! | 22 Jul 2024 | 00:34:01 | |
In Episode 51 of the Conflict Skills Podcast, Simon Goode provides a comprehensive guide on inheriting and managing a dysfunctional team, emphasizing the importance of starting with low-stakes interventions and understanding different types of conflicts. He elaborates on the phases of team development, the emotional toll on team members, and the pivotal role of self-care for leaders. With a focus on gradual, compassionate, and firm approaches, Simon shares his own experiences and offers practical advice for long-term team improvement. Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Self-Coaching in Stressful Conflict: Using The GROW Model | 16 Jul 2024 | 00:25:14 | |
Welcome to Episode 50 of the Conflict Skills Podcast! I’m your host, Simon Goode, a professional mediator here to guide you through the complexities of conflict management. In today's milestone episode, we dive into a unique application of the renowned GROW model—Goals, Reality, Options, and Way Forward—not for coaching others, but for self-care and avoiding burnout in the midst of conflict. Drawing inspiration from John Whitmore's influential book "Coaching for Performance," we'll explore how you can use this framework to navigate negative thought patterns, manage stress, and improve your well-being. Whether you're dealing with workplace disputes, family tensions, or simply trying to unwind after a hectic day, this episode offers valuable insights to help you regain control and foster a healthy mind. So, tune in and learn how to apply the GROW model for your own self-coaching journey. Let's get started! Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| 5 Top Conflict Mistakes and How to Avoid Them | 03 Jul 2024 | 00:18:55 | |
In this episode of the Conflict Skills Podcast, host Simon Goode delves into five common conflict mistakes, beginning with the damaging impact of the phrase "calm down." He explores why such phrases are often counterproductive and provides alternative strategies for more effective communication. Simon also underscores the importance of maintaining a self-aware and collaborative approach to conflict resolution, avoiding quick fixes and focusing on genuine empathetic engagement. Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| How Conflict Escalates Stress: Managing Your Response To Threat | 10 Jun 2024 | 00:18:32 | |
Why is conflict so stressful? Join me as we explore the various factors that contribute to the immense stress caused by conflict, whether it's in our personal relationships or workplace interactions. We'll discuss the physiological impacts, why our brains perceive conflict as a threat, and how this connects to our ancient survival mechanisms. I'll also share practical insights on managing stress, recognizing negative patterns, and implementing healthy self-care strategies to help you feel more composed and in control during conflict. If you're looking to better understand the roots of conflict-related stress and discover ways to cope effectively, this episode is for you. So, hit that subscribe button and let's get started! Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| How To Deal With Staff Using Phones - Team Leader Listener Question | 28 May 2024 | 00:28:00 | |
Listener Question - Staff Using Phone At Work. In this episode, host Simon Goode tackles the common workplace issue of staff using their phones on the job. Through a detailed analysis of a manager's dilemma with a younger staff member repeatedly using their phone at an after-school care center, Simon explores various conflict resolution strategies. From clarifying expectations to navigating value conflicts and relationship dynamics, listeners will gain valuable insights on how to address similar challenges in their own workplaces. Join us as we uncover the keys to managing conflict with confidence and success. Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Cultural Differences & Conflict at Work: Tips and Strategies for Resolution | 22 May 2024 | 00:25:08 | |
In this episode of the Conflict Skills Podcast, your host, Professional Mediator Simon Goode, dives into the intricate world of navigating cultural differences in the workplace. Drawing from his personal experiences working abroad in South Korea, Simon unpacks the challenges and strategies involved in bridging cultural gaps. From differing managerial styles to varying expectations around professional communication, Simon offers practical tools and real-life examples to help you understand and navigate these complex dynamics. Whether you're dealing with differences in leadership approaches or finding common ground in conflict resolution, this episode is packed with insights to enhance your cultural competence and conflict management skills. Tune in for an enlightening discussion that will equip you with the knowledge to handle workplace cultural differences with confidence and empathy. If you find this episode valuable, don't forget to subscribe and leave a positive review. Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Community Clash: Resolving a Noise Dispute with a Soccer Club | 13 May 2024 | 00:43:43 | |
I’m your host, Simon Goode. Today, we delve into a personal conflict that hit close to home—literally—with the president of a local soccer club. Living next to the soccer field, the blend of community sport and personal peace has often been tricky to balance. This episode uncovers how I navigated the cacophony of game day disturbances, especially loud music on Anzac Day, and the challenges of conflicting neighborly values.We’ll explore the importance of managing emotional reactions and strategies for conflict resolution that respect both parties' autonomy, while aiming for a collaborative outcome. Despite the stressors in personal life, including family issues, the episode presents a case study of my interaction with the club’s president—turning conflict into a conversation, and fostering an environment where even a complaint about a soccer ball over the fence leads to mutual understanding and respect.Join me as I reflect on these experiences, offering insights and strategies to handle similar conflicts you might face, underscoring the importance of reciprocity and understanding in all our interactions. So tune in, and let’s master the art of conflict resolution together. Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Finding Your Footing: Practical Steps to Reset After Work Conflict | 08 May 2024 | 00:28:45 | |
In this episode of the Conflict Skills Podcast, host Simon Goode delves into effective strategies for resetting after experiencing workplace conflict. Simon shares personal and professional tips, outlining a three-step process including immediate actions, evening routines, and longer-term recovery strategies to manage stress and restore balance. Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Stuck In The Middle Of Conflict Between Colleagues | 15 Apr 2024 | 00:28:02 | |
In this episode of the Conflict Skills Podcast, Simon delves into the uncomfortable reality of being stuck between two conflicting parties at work, especially when there are personal stakes involved or you're simply swamped with your own tasks. He'll guide us through a three-pronged strategy to navigate these turbulent waters: maintaining impartiality without taking sides, empowering involved parties through the GROW model of coaching, and establishing firm boundaries to safeguard your own well-being. Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Navigating Workplace Conflict: Case Study Analysis & Mediation Strategies | 30 Oct 2024 | 00:37:53 | |
In Episode 60 of the Conflict Skills Podcast, host Simon Goode analyzes three detailed case studies of workplace conflicts, offering strategies to address issues such as office music preferences, phone usage during retail shifts, and chronic absenteeism. Each case is examined through various levels of intervention, emphasizing the importance of open communication, empathy, and collaborative problem-solving. Listeners are encouraged to apply these insights to foster healthier and more productive workplace environments. Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Strategies To Deal With Conflict With Your Housemates | 27 Mar 2024 | 00:38:26 | |
In today's episode of the Conflict Skills Podcast we're diving deeper into the intricate world of cohabitation conflicts. We've all been there—sharing a space with someone can sometimes lead to tension and disagreement. Whether it's over chores, finances, or personal values, finding the right way to address these issues is crucial for maintaining a peaceful home and healthy relationships.Now, I'm here to guide you through various strategies and insights to help you navigate these choppy waters. We'll discuss the importance of respectful communication, balancing friendliness with not sweeping problems under the rug, and preparing for a range of reactions from your housemates. We'll also stress the significance of self-awareness, regulation, empathy, and establishing firm boundaries.We'll parse through the five types of conflict—relationship, data, structure, interest, and values—all of which can show up in shared living situations. I'll provide you with practical solutions to these challenges—such as keeping records of important discussions, creating shared routines, and addressing behavior over beliefs when dealing with values conflict.Remember, these strategies might not be one-size-fits-all magic bullets. Sometimes, multiple conversations are needed to truly clear the air and move forward. But fear not, because with patience, an open mind, and the tools we discuss today, you'll be better equipped to turn your living situation into a more harmonious one.So, whether you're dealing with a high-conflict personality or trying to mend a fraying relationship, stay tuned. And don't forget, if you find our content helpful, please leave us a positive review and hit that subscribe button for more resources on mastering the art of conflict resolution in every facet of your life. Now, let’s get into it. Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| How To Rise Above Conflict: Navigating the Storm | 18 Mar 2024 | 00:45:39 | |
In Podcast 41, "How To Rise Above Conflict," host Simon Goode explores the mental processes involved in conflict resolution, using the funnel analogy to discuss the importance of detailed focus and expanding perspective. He delves into self-awareness concerning physical sensations and emotions, highlighting the need to manage the nervous system and reflect on reciprocal spiral patterns to effectively rise above and manage conflicts. Goode also encourages listeners to engage with the podcast through feedback and subscriptions, and shares insights from his book 'Waves,' on managing anxiety and conflict. Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Leading with Empathy: Active Listening Techniques for Managers and Professionals | 09 Feb 2024 | 00:33:16 | |
In this episode of the Conflict Skills Podcast we are unearthing the power of listening and empathy in your organization. I provide a practical framework for helping staff and collegues to feel heard in situations where you want to not only understand what they are saying, but also help them to feel supported. Hint: it's not saying, "I understand"..... and it's certainly not saying "I understand, but........ ". Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| How To Manage Staff Who Don't Listen | 29 Jan 2024 | 00:22:25 | |
Welcome to the Conflict Skills Podcast! In today's episode, we dive deep into the common workplace issue of managing staff members who don't listen. Host Simon Goode takes us through practical steps for communication and leadership, sharing insights on understanding different types of conflicts, strategies for influencing behavior, and implementing tools to empower staff members. If you've ever struggled with unresponsive team members, then this episode is a must-listen. Simon's expertise will equip you with valuable skills to navigate challenging workplace dynamics. So, sit back, listen in, and get ready to enhance your conflict management toolbox! Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| How To Deal With Aggressive Clients | 18 Jan 2024 | 00:24:31 | |
In this episode of the Conflict Skills Podcast, host Simon Goode addresses the increasingly common challenge of dealing with aggressive clients, attributing the uptick to various external stressors. He provides practical advice on self-regulation, using structure, setting boundaries, and assertiveness when managing aggressive client interactions, and emphasizes the importance of validating the underlying needs of the client and practicing self-care to mitigate the impact of these challenging interactions. Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Rude Colleagues: Strategies for Setting Boundaries and Resolving Workplace Conflict | 12 Jan 2024 | 00:20:30 | |
In today's episode of the Conflict Skills Podcast, professional mediator Simon Goode addresses a common workplace challenge: dealing with rude coworkers. Simon shares specific steps to help listeners navigate and resolve conflicts with colleagues who exhibit negative behaviors. Simon provides strategies for addressing the issue with gradually escalating levels of assertiveness, ultimately aiming for a positive resolution. Tune in to gain valuable insights and practical techniques for managing workplace conflicts effectively. Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| 3 Underrated Keys To Managing Conflict & Tension In Relationships | 20 Dec 2023 | 00:22:08 | |
In this episode of the Conflict Skills Podcast, host Simon Goode discusses 3 underrated conflict skills that are effective in various situations. He emphasizes the importance of not taking things personally, remaining composed in the face of adversity, and the unexpected skill of giving 51%. Simon provides practical insights and strategies for improving these abilities, highlighting their impact on relationships and outcomes in conflict situations. Listeners are encouraged to focus on the positive, practice self-awareness, and approach conflict with a strategic, solution-oriented mindset. Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Navigating Annoying Family Dynamics During Holiday Gatherings | 15 Dec 2023 | 00:34:42 | |
In this episode of the Conflict Skills Podcast, host Simon Goode shares valuable insights and practical tips for navigating annoying family interactions during the holiday season. He emphasizes the importance of managing stress, setting boundaries, and focusing on meaningful experiences while dealing with difficult family members. Through strategies for self-regulation, boundary-setting, and goal-oriented interaction, Simon provides listeners with tools to handle challenging family dynamics with grace and resilience. Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Introverts Guide to Conflict: Tips and Techniques for Navigating Challenging Interactions | 11 Dec 2023 | 00:26:19 | |
On this episode of the Conflict Skills Podcast, host Simon Goode, a self-proclaimed introvert, explores the challenges introverts face when dealing with conflict. He offers valuable strategies such as the importance of preparation, tools for managing difficult conversations, and the five conflict modes—avoid, accommodate, compromise, compete, and collaborate—that introverts can employ. Listeners are encouraged to reflect on their conflict resolution approaches and find ways to navigate conflict more effectively. Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Conflict Management in Organisational Change: Reacting to Staff Resistance and Emotions | 06 Dec 2023 | 00:20:54 | |
In this episode, host Simon Goode discusses managing conflict during organizational change, specifically when the change is outside of people's control. He applies the stages of grief model by Elizabeth Kubler Ross to analyze staff reactions to change, providing examples of shock, denial, frustration, and depression, and offering strategies to support staff at each stage. Simon also emphasizes the importance of clear and frequent communication, empathetic listening, and problem-solving in effectively managing conflict during organizational change. Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Facilitating a HR Mediation With Staff: Essential Answers to Common Questions | 22 Oct 2024 | 00:54:26 | |
Welcome back to the Conflict Skills Podcast! I'm your host, Simon Goode, and today we're diving into one of the most requested topics—workplace mediation. Episode 59 is all about answering your frequently asked questions on how to effectively mediate conflicts within the workplace. We'll explore the key aspects of ensuring a fair mediation process, from addressing power imbalances to determining the suitability based on safety, willingness, and capacity. Whether you’re dealing with minor disputes or major conflicts, we’ll cover the varying levels of formality—be it a simple meeting, a facilitated conversation, or full-scale mediation. I'll walk you through the essential role of a mediator, how to establish clear ground rules, and strategies for managing high emotions using de-escalation techniques. We’ll also discuss how managers can promote mediation, handle refusals, and what steps to take if mediation doesn’t resolve the issue. Remember, not all conflicts are best suited for mediation, especially in cases involving clear breaches of conduct or when parties are unwilling or incapable of participating. Stay tuned for some insightful tips and practical advice to enhance your conflict resolution toolkit. Plus, don’t miss our upcoming episode where we'll delve into real-world case studies! Let's get started! Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Grandparents Cut Off From Grandchildren: Navigating Parent vs Grandparent Conflict | 28 Nov 2023 | 00:40:06 | |
In Episode 32 of the Conflict Skills Podcast, we explore the complex issue of parent and grandparent conflict, specifically focusing on when grandparents have limited contact with grandchildren. A number of strategies for managing these conflicts are provided, with an emphasis on the importance of self-care and self-regulation before looking at practical communication techniques. Overall, this episode provides valuable insights and practical advice for navigating the challenging dynamics between parents and grandparents. Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Repairing Friendships: Difficult Conversations Need Understanding and Problem-Solving | 22 Nov 2023 | 00:13:45 | |
In this episode, we'll be exploring a step-by-step structure for these difficult conversations, including how to approach the other person's perspective, conveying understanding, and problem-solving collaboratively. This episode is part of a series on repairing friendships, so if you've missed the previous episodes, be sure to check them out for valuable insights. Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Repairing Friendships: How To Apologise To A Friend | 15 Nov 2023 | 00:19:55 | |
In this episode of the Conflict Skills Podcast, we discuss the art of apologising to a friend - to repair a relationship and hopefully introduce a turning point for a more positive direction in your friendship. You will learn the five different types of apologies as well as how and when to use each type. Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Repairing Friendships: Key Principles for Restoring Connection and Resolving Conflict | 14 Nov 2023 | 00:22:33 | |
In this episode of the Conflict Skills Podcast, we explore the topic of repairing a relationship with a friend. We consider the importance of understanding the subjective nature of relationships and the need for curiosity and empathy in the repair process. Tips on how to approach conversations with friends, emphasizing the value of being gentle, kind, and unassuming while avoiding criticism. Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Dealing With Those Annoying People Who Try To Dominate Meetings | 06 Nov 2023 | 00:27:30 | |
This episode is about how to deal with people who are dominating a meeting you are in. Simon explains the 5 different options for dealing with this kind of behaviour and how to figure out which approach will work best in your situation. Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Overcoming Defensiveness: Strategies for Productive Engagement with Defensive Employees | 02 Nov 2023 | 00:28:47 | |
In this episode of the Conflict Skills Podcast, we dive into the topic of how to deal with a defensive employee. As a professional mediator, I share strategies for effective communication to minimize resistance and defensiveness. We also explore the importance of self-care and regulating our own emotions when faced with defensive behavior. Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Breaking the Cycle: Tools for Being Less Judgmental Towards Others and Yourself | 24 Oct 2023 | 00:28:40 | |
Why are we wired to be judgmental? What happens in our brain when we engage in this behavior, and how can we reduce it? In this episode, we'll explore the science behind judgment and delve into strategies that can help decrease our judgmental tendencies.Being judgmental towards others can hinder our ability to resolve conflicts, empathize with others, and even influence their behavior. But it doesn't stop there. Many of us struggle with being overly critical and judgmental of ourselves as well. Whether it's berating ourselves for small mistakes or comparing ourselves to others, this internal judgmentalism can have a significant impact on our self-esteem and overall well-being.So, why are we wired to be judgmental? What happens in our brain when we engage in this behavior, and how can we reduce it? In this episode, we'll explore the science behind judgment and delve into strategies that can help decrease our judgmental tendencies.But the benefits of becoming less judgmental extend beyond self-improvement. When we let go of judgment, we free ourselves from constant comparison and criticism, allowing us to experience more joy, peace, and contentment. It also enhances our communication skills, strengthens relationships, and improves our overall mental well-being.Join me as we unravel the mysteries of judgmentalism. Together, we'll explore the research and practical techniques that can help us become more understanding, compassionate, and less judgmental individuals. So, let's dive in and learn how to stop being judgmental about others and ourselves. Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| From Skeptic to Believer: How Meditation Transformed My Approach to Conflict Resolution | 16 Oct 2023 | 00:29:13 | |
In this episode of the Conflict Skills Podcast, I discuss meditation. Now, when you try to google search for 'mediation' (as in conflict resolution type of mediation). it always autocorrects to 'meditation' (as in sitting crosslegged chanting etc.). So even though I always described myself as a mediator, I suspect the universe misinterpreted and I've become a mediator! In this episode of the podcast, I take a slightly different approach to usual. I wanted to share my experience mediating as I wish I knew what to expect or the different techniques that worked when I started. Meditating regularly has been really helpful for me and I hope that this podcast gives you anther option to consider trying it yourself - and get all of the benefits and challenges that come with it. In the podcast I discuss the progress of development so far, including additional self-awareness, self-regulation, and taking control of one's thoughts and emotions in managing conflicts and improving relationships. Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Empowering Yourself: Using Reflective Practice to Transform Conflict and Relationships | 10 Oct 2023 | 00:25:52 | |
In this episode I discuss the approach I take to reflective practice. This is an incredibly helpful tool to prevent the buildup of negative impact for yourself as well as helping you clarify how to respond to a situation (rather than just reacting). I talk about a personal conflict situation and how I apply this framework to resolve negative thought patterns and figure out a plan for moving forward. This will help you to apply the tools to your own situation and, hopefully, help shift things in the right direction. Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Breaking the Cycle: Steps to Stop Ruminating and Intrusive Thoughts | 28 Sep 2023 | 00:18:07 | |
In today's episode, we'll be diving into the topic of how to stop ruminating and intrusive thoughts. We all know how overwhelming it can be when our minds get stuck on thoughts about the past or worries about the future. But there are strategies we can use to regain control and bring ourselves back to the present moment. Join me as I share some powerful techniques to help you break free from the cycle of rumination and find peace of mind. So, if you're ready to defrag your thought process and reclaim your mental well-being, then let's get started on this journey together. Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| How To Run A Mediation Between Manager & Staff Member | 17 Oct 2024 | 00:54:50 | |
Welcome to the Conflict Skills Podcast, where we provide you with crucial tools and insights for effectively managing both workplace and personal conflicts. I'm your host, Simon Goode, a professional mediator, and today we dive into a particularly challenging yet essential topic: How to run a mediation between a manager and a staff member. In Episode 56, we'll outline the entire mediation process—from determining its appropriateness to conducting pre-mediation meetings and managing the joint session. We'll also explore critical techniques like creating a balanced environment for contributions, de-escalating conflicts, and ensuring thorough follow-ups. Whether you're a mediator, manager, or team member, this episode will equip you with actionable steps to foster resolution and understanding in your workplace. Stay tuned to explore how structured mediation can transform workplace dynamics and contribute to a more harmonious environment. Don't forget to engage with us through comments, feedback, or emails at podcast@simongood.com. Let's get started! Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| De-Escalation Tools - How To Help Someone To Calm Down | 11 Sep 2023 | 00:23:28 | |
Learn techniques to calm someone down when are in fight or flight mode. In this podcast I provide a practical framework for de-escalation that can be used in work, family or other conflicts. Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| How To Manage Strained Relationships Between Staff Members | 31 Aug 2023 | 00:15:41 | |
In this episode of the Conflict Skills Podcast, I discuss the challenges and stress of managing conflicts between two staff members. I provide a practical framework that can be used as an outline for approaching the conversation. By naming the issue, empathizing, coaching, and following through, managers can effectively address conflicts and promote a healthier working relationship within their team. Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| How To Deal With Toxic People At Work | 18 Aug 2023 | 00:15:50 | |
In episode 20 of the Conflict Skills podcast, professional mediator Simon Goode discusses effective strategies for dealing with toxic people at work. He emphasizes the importance of empathy and boundaries when interacting with these individuals, highlighting the need for self-awareness and self-care to mitigate the negative impact they can have. Through understanding the underlying causes of toxic behavior and providing a space for expression, listeners are guided on how to defuse tense situations and potentially foster growth and change in toxic individuals. Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| How To Disagree With Your Boss' Idea | 14 Jul 2023 | 00:13:53 | |
In this episode of the Conflict Skills Podcast, join host Simon Goode as he explores the delicate art of disagreeing with your boss. Tune in to discover practical tips and strategies for navigating these challenging conversations while maintaining professionalism and fostering productive outcomes. Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Confidence For Dealing With Conflict | 10 Jul 2023 | 00:37:31 | |
In this episode I answer a common question - "How can I feel more confident dealing with conflict". Our feelings are connected to our thoughts and behaviour, and I discuss a number of strategies for changing how we feel by leveraging our thoughts (the story we tell our selves, our expectations, our sense of responsibility for an issue) and our behaviour (self-care, preparing for conflict etc.). I discuss the way feelings work and why we have them, as well as the two major levers for influencing our Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| How To Give Ultimatums | 03 Jul 2023 | 00:32:30 | |
In this episode, I talk about how to give an ultimatum effectively. This is an effective way of dealing with problematic behaviour in an assertive way whilst minimising the chance of defensiveness and resistance. The approach I suggest can be used in workplace conflict as well as in parenting relationships or other personal conflict situations.Of course, you can't control the behaviour of the other person, but responding in a strategic way rather than reacting means that you increase the changes of a positive outcome. Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| How To Deal With Staff Using Phone At Work | 28 Jun 2023 | 00:40:52 | |
In this episode of the podcast, I talk about how to deal with a situation where someone keeps using their phone inappropriately at work. This is a common challenges for a lot of businesses and as people continue to become more addicted to their phones, it will likely not be something that goes away any time soon. When staff are using their phone at work it can create a range of issues, from declines in productivity , increasing errors, it can impact communication and team performance and also give customers a negative impression. I explain how to analyse a conflict situation and deal with someone using their phone in a candid and direct way, gradually escalating the level of assertiveness that is used. Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Dealing with Negative Comments | 22 Jun 2023 | 00:21:32 | |
In this episode I discuss how to confront someone making negative comments. Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Repairing Relationships As Team Leader - Question | 25 May 2023 | 00:08:46 | |
In this episode I respond to a question that I was sent by a listener. The situation involves someone acting as Team Leader, which is always a challenging situation as you move into a position of authority with people who were previously your peers. It's particularly challenging when this is a temporary situation and you will return to your former role in the future. I discuss some of the ways that we can set up a conversation to discuss what is going on, but to do so in a non-threatening way. This often helps to keep the conversation contained when discussing the past and shift the focus from the past to the future, from problem to solution. Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Reducing the Negative Impact of Conflict | 23 May 2023 | 00:14:56 | |
In this episode, I talk about why conflict causes us so much stress and a framework to reflect on a situation to gain awareness. I explain the connection between thought, feeling and behaviour and how when we become aware of what negative rumination and emotions are costing us, it opens the door for us to become serious about change. Healing during conflict is inherently difficult due to the fact that we tend to slip into emotional reactions and negative thinking patterns. When you decide that you are serious about feeling better, than using a framework like I discuss in the podcast can be a helpful scaffold to at least help things to slightly improve which then makes longer-term and more effective healing possible. Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| How to Turn Down Work Invitations Respectfully | 26 Sep 2024 | 00:15:49 | |
In today's episode of the Conflict Skills Podcast, we're focusing on a challenge many of us face: how to say no to invitations from colleagues without causing offense. We'll delve into effective strategies to decline invitations gracefully, keeping relationships intact, particularly when these relationships are crucial to your work or personal life. I'll share insights on managing five key factors—status, autonomy, certainty, fairness, and relatedness—to help you communicate your decline in a way that is respectful and clear. Whether it's a social event or a professional project, tune in and learn how to handle these tricky situations smoothly. If you find our tips helpful, don't forget to subscribe or leave a review. Let's get started! Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Negative Spirals In Relationships | 08 May 2023 | 00:21:36 | |
Many of us have been in relationships that have suddenly gone sour. Your partner seems irritable and defensiveness, your boss suddenly becomes critical and erratic or maybe a friend just seems a bit distant. In relationships these experiences often prompt different reactions from us, which, when interpreted negatively by the other person, can lead to issues getting worse over time. In this episode of the podcast, I discuss a strategic framework for short-circuiting negative spirals in relationships. I discuss how to raise an issue and a process that you can use to release tension, pressure and built up emotions. Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| How To Say 'No' | 01 May 2023 | 00:19:51 | |
Saying 'no' is something that many people struggle with. During Conflict Resolution Training Workshops that I run, it is a common topic and question. People talk about feeling very uncomfortable saying no and worry about the other person's reactions. It's not surprising that this is a challenging area! Most of us haven't had very good role models and even when we are confident about the best approach to take, we have our own emotions to manage! In this episode of the podcast, I discuss some of the practical options that can help you say 'no' in a calm and confident way. Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Managing Strong Emotions During Conflict | 14 Apr 2023 | 00:43:17 | |
In this episode we explore strong emotions that come up during conflict. Whether this is yourself, or you notice the other person is getting emotional, I explain some practical tools that can be used to reduce the negative impact of strong emotions. Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| How To Deal With Rumination and Intrusive Thoughts | 30 Mar 2023 | 00:36:54 | |
In this episode I talk about rumination - the kind of recurring, intrusive thoughts that are often triggered as a result of conflict. This kind of issue can create a negative spiral and if you've ever experienced obsessing about conflict, you know that it can be very unpleasant, exhausting and make it difficult to concentrate and relax. I explain why we ruminate, including our brains focus on keeping us safe from potential threats. I also outline a number of tools that we can use strategically to help reduce the amount of intrusive thoughts we are having and also minimise the negative impact at the time. Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||