Explore every episode of the podcast Conflict Skills
| Title | Pub. Date | Duration | |
|---|---|---|---|
| Handling Conflict With Your Boss: Data, Values, and Power in Action | 22 sept. 2026 | 00:38:36 | |
In this episode, Simon Goode explores practical strategies for managing conflict with your boss, using three workplace case studies: public criticism in meetings, unrealistic deadlines, and credit being taken for ideas. He breaks down each scenario using five types of conflict—data, values, relationships, structure, and interests—and shares targeted tools such as empathetic listening and clarifying expectations. Listeners gain actionable frameworks to navigate difficult conversations and strengthen trust in manager-employee relationships. TIMESTAMPS: 05:10 Types of workplace conflict discussed 09:28 Negotiating power dynamics at work 10:18 Sarah's negotiation position explained 15:20 Managing conflict in a meeting 20:04 Handling conflict with empathetic listening 21:38 Discussing Deadline Concerns and Solutions 24:20 Understanding the Other Person's Perspective 27:39 Discussing unrealistic deadlines and credit theft 33:37 Considering interests in negotiations 36:34 Rebuilding trust with Rachel 38:23 Ending the conversation Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Young Professionals Guide to Navigating Workplace Conflict Without Jeopardizing Your Career | 09 sept. 2026 | 00:44:56 | |
In this episode, Simon Goode explores practical strategies for young professionals to navigate workplace conflict without harming their reputations, using real-life case studies of early-career employees facing challenges like having their ideas dismissed, feeling undermined, or disagreeing with management decisions. He highlights the importance of self-regulation, assertive communication, and choosing appropriate conflict modes—such as accommodating, collaborating, or compromising—based on situational needs. The episode offers empathetic and actionable guidance, making it a valuable listen for managers and teams seeking to support younger staff in difficult conversations and team dynamics. 00:00 Managing workplace conflict for young staff 06:58 GROW coaching model questions 09:16 Reflecting on workplace communication 13:19 Negotiation and compromise strategies 17:02 Discussing assertiveness and communication 19:03 Overcoming Age and Authority Challenges 22:34 Dealing with patronizing comments 28:59 Addressing communication feedback 30:22 Improving Communication and Self-Regulation 34:25 Staying calm in arguments 40:05 Navigating workplace conflict and stress 41:48 Discussing team communication issues Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| 3 Tools To Manage Passive-Aggressive Behaviour: Proven Approaches to Smooth Team Dynamics | 03 sept. 2026 | 00:28:28 | |
In this episode, Simon Goode examines the challenges of passive-aggressive behavior in the workplace through three case studies: the silent treatment after feedback, backhanded comments in meetings, and staff who agree outwardly but later undermine decisions. He explores practical approaches for HR managers and team leaders, highlighting different conflict types and strategies such as empathetic listening, clarifying expectations, and leveraging structural changes. The episode emphasizes the importance of proactively addressing subtle negative patterns to maintain team cohesion and motivation. 00:00 Handling passive-aggressive behavior 06:26 Addressing personal conflict calmly 09:22 Addressing underlying conflict factors 12:47 Dealing with subtle workplace criticism 17:13 Navigating workplace conflict 19:39 Discussing feedback and communication strategies 22:59 Evaluating Team Dynamics and Performance 25:57 Managing Performance Issues Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Giving Negative Feedback: Practical Approaches for Managing Underperforming Employees | 01 sept. 2026 | 00:40:29 | |
In this episode, Simon Goode explores the challenges of managing underperforming employees by analyzing three workplace case studies involving declining output, quality issues, and inconsistent performance. He discusses practical frameworks such as the What-Ask-Check model and the GROW coaching model to give and structure negative feedback effectively. The episode emphasizes the need for specificity, empathy, and clear goal-setting when addressing performance concerns in teams. 00:00 Addressing performance and incentives 03:34 Handling Performance Issues 07:11 Improving communication in reports 11:53 Addressing Vague Explanations 13:38 Handling workplace conflict and goals 18:46 Managing relationship goals and priorities 21:54 Discussing performance expectations 26:53 Dealing with workplace empathy challenges 28:12 Discussing performance expectations 31:58 Discussing coaching frameworks 34:44 Managing multiple systems in coaching 38:29 Managing team member challenges Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Addressing Unfair Workload: Case Studies and Tools for Resolving Team Conflict | 31 août 2026 | 00:42:01 | |
In this episode, Simon Goode analyzes three workplace conflict case studies centered on unfair workloads, including a passive-aggressive response to feedback, perceptions of favoritism in task allocation, and resentment from covering for a colleague's lack of effort. Simon Goode explores different conflict resolution frameworks such as the GROW coaching model and the five types of conflict: data, interest, value, structure, and relationship. He emphasizes the importance of clarifying expectations, choosing appropriate conflict modes, and building trust through consistent follow-through. 05:10 Addressing passive-aggressive conflict 08:49 Applying the GROW model in coaching 12:10 Handling workplace conflicts 16:43 Addressing workplace conflicts 19:24 Addressing hidden team conflicts 23:59 Resolving workplace conflicts 27:34 Discussing collaboration and conflict modes 31:43 Team tensions and leadership challenges 34:17 Finding a middle ground 38:00 Addressing team communication challenges 40:27 Improving team dynamics and feedback Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Generational Differences at Work How to Resolve Communication and Value Conflicts | 27 août 2026 | 00:40:29 | |
In this episode, Simon Goode explores the challenges of generational conflict in the workplace, focusing on differing values, expectations, and communication styles among various age groups. He analyzes three workplace case studies—between a leading hand and apprentice, a team leader and younger staff, and a supervisor and machine operators—and offers practical frameworks for resolving these conflicts. Simon Goode emphasizes the importance of understanding value conflicts and tailoring approaches—such as normalizing differences, clarifying expectations, and choosing the right conflict mode—to achieve better outcomes. 00:00 Navigating generational workplace differences 04:15 Analyzing workplace conflict case studies 08:47 Addressing generational work conflicts 13:27 Judging others for phone use 16:12 Giving feedback privately to Jake 17:39 Discussing constructive feedback strategies 23:14 Navigating office policy changes 24:37 Discussing paper-based review cycles 30:35 Balancing tradition with new methods 33:26 Managing conflict with older staff 38:07 Discussing conflict and collaboration strategies 39:39 Podcast interaction reminders Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Managing Conflict as Team Leader: Practical Case Studies and Conflict Resolution Tools | 24 août 2026 | 00:40:14 | |
In this episode, Simon Goode explores common challenges faced by team leaders in managing workplace conflict through three detailed case studies. He analyzes each situation using practical conflict resolution tools, including the five types of conflict and various conflict modes such as collaboration, compromise, and assertiveness. Listeners are offered actionable strategies for navigating value clashes, mediating team disputes, and handling resistance from senior team members. 00:00 Introduction to Conflict Skills Podcast 06:34 Adapting management styles 08:59 Discussing team process adjustments 12:19 Handling staff resistance professionally 14:48 Struggles with team collaboration 18:03 Conflicts between Jordan and Sam 21:34 Handling Work Conflicts Thoughtfully 24:39 Using the GROW coaching model 28:00 Choosing compromise as a conflict solution 30:51 Workplace conflict and presenteeism 34:48 Handling team communication issues 38:01 Discussing conflict resolution styles Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| How to Start a Workplace Mediation Business in 2026 | 18 août 2026 | 01:20:41 | |
In this episode, Simon Goode shares practical advice and personal reflections on starting and growing a mediation business, with an emphasis on the early stages and leveraging technology like content marketing and video. He discusses the pros and cons of self-employment in mediation, offering tips for building a client base, setting up a website, and structuring services for sustainability. The episode also emphasizes the importance of work-life integration, clinical supervision, and continuous professional development for long-term success. TIMESTAMPS: 00:00 Challenges and benefits of mediation 06:43 Balancing family and business decisions 13:06 Discussing pros and cons of business 18:15 Using podcasts for mediation marketing 26:30 Dealing with daily distractions 29:38 Challenges of running a mediation business 36:41 Dressing for workplace mediation 39:22 Balancing Mediation Work and Income 49:56 Planning Annual Income Goals 51:13 Evaluating pricing strategies for mediators 01:00:57 Handling mediation inquiries 01:06:18 Monthly leadership seminars options 01:12:08 Long-term success and changing priorities 01:14:31 Discussing Mediation Strategies 01:19:10 Different approaches to mediation Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| How to Handle a Jealous Partner: Conflict Resolution Strategies Explored | 18 août 2026 | 00:32:58 | |
In this episode, Simon Goode analyzes a listener-submitted case study involving conflict arising from a partner's jealousy over frequent messaging with an old friend. He explores key contributors to such conflicts, including differences in values, trust, and communication styles, and outlines practical conflict resolution tools like clarifying goals, apology frameworks, and the Thomas-Kilmann model for handling disagreements. The episode emphasizes understanding both perspectives and developing multiple options for resolving relationship tension constructively. TIMESTAMPS 00:00 Privacy and phone boundaries 06:05 Dealing with relationship conflicts 08:49 Discussing relationship communication issues 12:53 Defining relationship goals and priorities 14:09 Navigating relationship conflicts 19:37 Discussing relationship and workplace conflict 22:38 Discussing effective apologies 24:54 Communicating with different personality types 27:27 Managing communication and conflict 32:03 Listener interaction and feedback Introduction and Podcast Overview
Case Study Introduction: The Jealous Girlfriend Situation
Analysis of Key Contributing Factors
Dissecting the Conflict: Types and Approaches
Tools for Resolution and Communication
Exploring Responses and Negotiation Strategies
Apology and Relationship Repair
Personality Differences and Their Impact
Conflict Styles and Assertiveness
Practical Application and Personal Reflection
Closing
Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Maya Wants Growth, Tom Fears Risk: Managing Conflict in Business Partnerships | 09 août 2026 | 00:40:21 | |
In this episode, Simon Goode analyzes a case study involving business partners Maya and Tom, whose differing visions for their agency lead to escalating conflict and operational challenges. Simon Goode breaks down the situation using the five types of conflict and discusses practical reflective tools, negotiation tactics, and structural solutions to help navigate such dilemmas. The episode emphasizes the importance of meta-analysis, clear communication, and empathy in resolving conflicts within business partnerships. TIMESTAMP: 00:00 Understanding and resolving conflicts 06:45 Managing personal conflict responses 07:42 Reflective practice and meta-analysis 11:31 Negotiating budget and interests 17:18 Processing short-term impacts of conflict 21:07 Setting and Revising Personal Goals 24:30 Balancing business with personal goals 27:22 Handling information conflicts 31:18 Addressing Child Safety in Families 33:03 Discussing relationship and communication dynamics 36:55 Considering different management strategies 39:23 Closing remarks and contact info Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| De-Escalation Tools That Work from a Professional Mediator | 06 août 2026 | 00:42:57 | |
In this episode, Simon Goode explores practical de-escalation skills for managing conflict and strong emotions in both professional and everyday situations. He emphasizes techniques like using a calm tone, mindful body language, and strategies to reinforce status, certainty, autonomy, relatedness, and fairness. Through personal anecdotes and actionable advice, Simon Goode highlights the importance of self-regulation and understanding in defusing tense conversations. TIMESTAMPS: 04:15 Introducing Shelley the Dog 09:52 Reflecting on de-escalation strategies 12:53 Managing Uncertainty and De-Escalation 13:50 How to calm difficult conversations 17:46 Using calming body language 24:25 Managing conflict with communication skills 27:23 Encouraging collaboration and fairness 30:43 Handling customer complaints professionally 33:39 Managing tasks until next meeting 35:28 Balancing autonomy and input 41:23 Discussing de-escalation strategies 42:19 Conflict resolution resources Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| The Top 5 Conflict Pitfalls for Husbands and Practical Tools to Repair Relationships | 03 août 2026 | 01:00:07 | |
In this episode, Simon Goode reflects on common mistakes husbands make in relationship conflicts, such as poor listening, not staying calm, misidentifying conflict types, adopting the wrong conflict approach, and failing to repair relationships after disagreements. He shares practical frameworks like the EAR (Explore, Acknowledge, Respond) listening strategy and discusses techniques for self-regulation, apology, and moving forward after conflict. The episode encourages self-reflection and adaptability in conflict resolution to foster healthier relationships. TIMESTAMPS: 00:00 Reflecting on relationship mistakes 03:08 Trying new note-taking methods 07:53 Types of questions in communication 13:35 Managing stress in conversations 17:35 Understanding conflict and calmness 19:48 Understanding conflict and self-regulation 25:28 Mindfulness and staying present 27:25 Approaching conflict differently 31:21 Discussing Parenting and Communication 33:24 Discussing relationship communication strategies 36:10 Common mistakes in conflict resolution 40:43 Five conflict resolution strategies 45:10 Resolving conflict with apologies 47:05 Types of effective apologies 49:18 Improving apologies and moving forward 54:00 Navigating relationship conflicts 58:00 Reflecting on relationship mindset Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| How to Handle Aggressive Timelines and Interdepartmental Tensions at Work | 19 juil. 2026 | 00:18:13 | |
In this episode, Simon Goode analyzes a workplace conflict case study involving a cross-department dispute over an aggressive project deadline in a manufacturing company. He explores the roles of interests, structure, relationship dynamics, and different conflict modes—including competing, compromising, and collaborating—in resolving the issues between engineering and production teams. Simon Goode also highlights practical negotiation concepts like BATNA and the importance of clear, future-focused communication to rebuild trust and improve cooperation. 00:00 Engineering lead responsibilities 03:51 Debating Project Deadlines and Priorities 09:43 Exploring Jordan's negotiation options 13:39 Clarifying expectations and communication 14:42 Resolving workplace conflicts Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| When Clients Push for Discounts: Conflict Skills and Solutions | 16 juil. 2026 | 00:26:23 | |
In this episode, Simon Goode explores a real-life case study of a client requesting a discount for mediation services, analyzing the situation using conflict resolution frameworks. He breaks down the negotiation through the five types of conflict—value, data, interest, structure, and relationship—and discusses strategies like collaboration, compromise, and assertiveness. Simon Goode emphasizes the importance of considering one's alternatives (BATNA) and maintaining clear boundaries when responding to discount requests. 04:19 Managing client misunderstandings 09:56 Discussing an interest conflict 13:33 Improving client communication strategies 15:21 External factors affecting responses 19:45 Negotiating client compromises 21:10 Conflict resolution strategies 25:26 Discussing negotiation strategies Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Navigating Work From Home Conflicts: A Workplace Case Study in Hybrid Attendance Disputes | 14 juil. 2026 | 00:28:09 | |
In this episode, Simon Goode analyzes a workplace conflict case study involving a dispute over strict in-office attendance requirements versus requests for flexible remote work. He breaks down the dynamics between team lead Marcus and high-performing analyst Priya, exploring structural, value, and interest-based sources of conflict and suggesting approaches for resolution. The episode also highlights practical conflict modes such as avoidance, accommodation, compromise, competition, and collaboration to manage similar workplace issues. 03:59 Discussing attendance and value conflicts 10:24 Discussing flexibility in negotiations 12:28 Debate on company expectations 16:08 Outcomes of Workplace Conflict 18:58 Speculating on Priya's situation 22:37 Checking in on relationship dynamics 26:19 Resolving workplace role conflicts 27:53 Work from home conflicts advice Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Dealing with Credit Stealing Colleagues: Conflict Resolution Strategies in the Workplace | 09 juil. 2026 | 00:25:56 | |
In this episode, Simon Goode analyzes a workplace conflict case study involving a senior strategist and a junior team member navigating issues of credit-stealing and strained collaboration. Simon Goode explores different frameworks for understanding and resolving value, data, and interest conflicts within teams, emphasizing the importance of clarifying expectations and rebuilding trust through specific, actionable plans. The episode also discusses strategies for assertiveness, empathetic listening, and when to consider escalating issues or bringing in external mediation. TIMESTAMPS: 00:00 Navigating workplace hierarchy and roles 04:03 Clarifying roles and expectations 06:47 Discussing presentation and collaboration issues 09:51 Conflict resolution strategies 13:18 Rethinking work-life balance 16:40 Collaborative conflict resolution strategies 22:46 Discussing conflict resolution strategies 24:36 Discussing management communication strategies Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Essential Ground Rules for Successful Workplace Mediation | 16 juin 2026 | 00:21:50 | |
In this episode, Simon Goode outlines the importance of setting clear ground rules for workplace mediation to foster productive and respectful conversations. He explains his collaborative approach to developing these guidelines, emphasizing rules such as no interrupting, no insults, and avoiding assumptions, while also discussing adjustments for more contentious cases. The episode provides practical advice for mediators, HR professionals, and managers on structuring discussions and managing challenging dynamics in workplace conflicts. 03:50 Setting ground rules for discussions 09:14 Dealing with contentious cases 13:23 Managing Meeting Conflicts 16:08 Discussing mediation agenda setup 17:53 Mediation ground rules discussion 21:20 Audience feedback request Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Four Restorative Questions to Stop Rumination After Conflict | 15 juin 2026 | 00:36:35 | |
In this episode, Simon Goode explores the topic of rumination, particularly in the context of conflict, and demonstrates his personal reflective practice to address intrusive thoughts. He walks through Terry O’Connell’s four restorative justice questions as a practical framework for understanding and moving past mistakes, using his own recent podcasting misstep as an example. The episode highlights the importance of self-reflection, understanding cognitive patterns in conflict, and applying structured techniques to reduce rumination and promote personal growth. 00:00 Rumination on workplace conflicts 04:38 Restorative justice program discussion 09:48 Dealing with podcast anxiety 12:46 Understanding Workplace Conflict Dynamics 14:35 Admitting to a podcast mistake 18:49 Reflecting on justifying my actions 23:31 Editing and self-doubt in podcasting 27:06 Reflecting on mental health perspectives 28:31 Reflecting on self-awareness and judgment 33:49 Reflecting on past actions 35:15 Addressing Past Mistakes
Here are three key takeaways that might help you when you find yourself stuck in rumination:
We all react imperfectly under stress, but having a reflective routine helps us move forward with more grace and responsibility. If you’re interested in developing your own conflict skills or want additional resources on handling workplace challenges, check out the latest episode or get in touch! Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| The Power of the Pre-Emptive Thank You Wave: Unlocking Pre-Emptive Empathy in Conflict | 12 juin 2026 | 00:19:30 | |
On today's Conflict Skills Podcast, we explored the power of the "preemptive thank you wave"—a communication technology I developed to assume the best in people before conflict even starts. By showing empathy and gratitude ahead of time, you can transform interactions, unlock opportunities, and get better outcomes in business and life. Whether you’re dealing with customers, teams, or strangers, try preemptive empathy. It’s a mindset shift that opens doors you didn’t even know existed. Want more tools for effective conflict resolution? Hit subscribe and join us next time 😊. TIMESTAMPS: 00:00 Risky street crossing stories 03:19 Teenage pranks and consequences 08:32 Mindset shift to preemptive empathy 11:14 Impact of mindset on brain activity 13:32 Trying to cancel a hotel booking 17:22 Impact of Modern Communication Tech Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Managing Pushy Clients: Conflict Strategies for Business Owners and Coaches | 04 juin 2026 | 00:34:51 | |
In this episode, Simon Goode explores strategies for managing pushy clients, particularly those with unrealistic expectations or disruptive behaviors. He introduces tools such as types of conflict, the Thomas-Kilmann conflict modes, and adjusting one’s perspective, using a real client situation as an example. By reflecting on emotional triggers and structured options, Simon demonstrates how to respond thoughtfully rather than react impulsively. 00:00 Benefits of a structured process 04:43 Understanding relationship conflict with clients 07:29 Reflecting on email communications 13:39 Addressing workshop coordination issues 15:28 Pricing strategy and client communication 19:24 Handling client payment issues 24:15 Discussing collaboration and promotion options 27:40 Reflecting and planning for the future 30:04 Understanding Thoughts and Feelings 33:39 Managing stress through self-care Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Insights on Conflict, Self-Regulation, and Philosophical Humility | 01 juin 2026 | 00:27:41 | |
Welcome to the Conflict Skills Podcast, hosted by professional mediator Simon Goode. This episode marks a personal milestone, as Simon Goode reflects on his 45th birthday and the lessons learned through years of mediating conflict in both personal and professional settings. Drawing from hundreds of mediations—from business disputes to family disagreements—Simon Goode shares key insights about effective listening, self-regulation, and the importance of language. He delves into how frameworks and models can help us “zoom in” or “zoom out” when analyzing conflict, and explores broader philosophical questions about consciousness, perception, and the complexity of human behavior. Whether you’re looking to improve your conflict resolution skills at work or at home, this episode offers practical takeaways, honest reflections, and a reminder that understanding ourselves is at the heart of managing disputes successfully. TIMESTAMPS: 00:00 Workplace conflict and self-regulation 03:07 Emphasizing the power of listening 09:24 Learning to manage reactions 13:12 Understanding conflict through frameworks 15:15 The importance of language in conflict 19:22 Nuance in conflict resolution 23:49 Exploring ethics and free will 25:30 Embracing curiosity in neuroscience Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Confront or Ignore: Navigating Rooster Noise Disputes With Neighborly Tact | 27 mai 2026 | 00:36:46 | |
In this episode, Simon Goode explores practical options for addressing a neighbor’s noisy rooster, from direct conversations using frameworks like the sandwich method and "what ask check," to anonymous letters or simply choosing to ignore the issue. Simon discusses the pros and cons of each approach, including the emotional and relational impacts involved. Ultimately, he emphasizes the importance of thoughtful communication and self-reflection when managing neighborhood conflicts. TIMESTAMPS: 06:08 Describing the neighborhood family setup 07:10 Dealing with neighbor tension 10:48 Discussing Backyard Chickens and Noise 14:22 Discussing consequences and behaviour 18:54 Dealing with a noisy neighbor's dog 21:48 Writing a considerate anonymous letter 22:55 Approaching conflict with respect 26:12 Addressing the rooster problem 32:01 Understanding emotional brain processes 35:31 Dealing with difficult neighbors 36:43 Ending the conversation Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Adapting To Change In The Workplace: Practical Frameworks | 25 mai 2026 | 00:20:54 | |
In this episode, Simon Goode explores how individuals and leaders can effectively manage communication and conflict during periods of change, emphasizing the importance of self-regulation and support for others. He introduces frameworks like the circles of control, influence, and acceptance, and discusses practical strategies such as mindfulness and the GROW coaching model. Simon Goode also reflects on the nuances of acceptance, advocating for a more strategic approach to letting go or taking action as situations evolve. 00:00 Adapting to Change and Conflict 04:02 Managing emotions in conversations 07:13 Five factor self framework overview 13:05 Creating Conditions for Success 15:54 Exploring Options and Taking Action 19:13 Discussing strategic acceptance Thanks for being part of the Conflict Skills Podcast community! In our latest episode, Simon Goode explores how we can better manage communication and conflict during times of change—especially from a leadership or management perspective. Here are some key takeaways and resources to help you face change with confidence and clarity. Self-Regulation is the Foundation Before we can support others, we need to manage ourselves. Simon Goode reminds us that true self-control isn’t always as straightforward as “just choose to respond calmly”—our physiological state and context matter. He builds on the traditional idea of the “circle of control,” introducing a five-factor framework for self-regulation: The Five Factors:
By addressing these factors—even something as simple as wiggling your toes or changing your environment—you can improve your self-regulation and set the stage for more effective interactions. Circles of Influence (and Acceptance) Once we’ve worked on self-regulation, we can turn to the circle of influence—the area where we can affect change, especially in our teams and relationships. Simon Goode references the GROW coaching model to guide conversations:
Finally, the circle of acceptance is about choosing what to let go of and when. But Simon Goode invites us to see this less as giving up, and more as strategic acceptance: What is okay to let go for now? What still needs your advocacy or action, even if it can’t be changed immediately? Reflect & Connect
Simon Goode would love to hear your thoughts! Reply to this email or write to podcast@simongood.com. Additional Resources:
Thank you for being with us. Remember, being present and mindful is a conflict skill in itself. See you next time, Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Unfair Workload In Small Teams: Strategies to Respond Assertively | 21 avr. 2026 | 00:20:13 | |
In this episode, Simon Goode explores a workplace conflict scenario where a colleague repeatedly leaves unfinished work for others at the last minute, discussing various options for addressing the situation. Simon Goode breaks down the conflict using a five-type framework—data, relationship, structure, interest, and values—offering practical strategies for each. He emphasizes that there isn't a single right approach, and encourages listeners to consider their own boundaries and needs before deciding how to respond. ------------ For more conflict resolution resources visit simongoode.com. simongoode.com -------------- How to Respond When a Colleague Dumps Last-Minute Work On Your Plate Have you ever found yourself picking up unfinished tasks from a colleague who leaves early, only to feel burned out and underappreciated? In my latest Conflict Skills Podcast episode, I dive into a case where one team member is left cleaning up after another—exploring practical strategies to address the pattern without escalating conflict or seeming "difficult". Here are my 3 key takeaways for handling these tricky situations:
Conflict is inevitable, but with the right tools, you can address it constructively and protect your well-being. Want more tips for handling workplace challenges? Listen to the full episode or connect with me for resources! #ConflictResolution #WorkplaceSkills #Teamwork #ProfessionalDevelopment Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Handling Colleague Clashes and Gossip Without Losing Your Cool | 10 avr. 2026 | 00:18:06 | |
Feeling tension at work and unsure how to navigate tricky team dynamics? This episode, we broke down a real-life conflict between colleagues—covering everything from feeling isolated and facing gossip to the anxiety of not knowing what others think. My advice? Start with self-care and emotional regulation, use calm, neutral language in tough conversations, and keep your expectations realistic. You can't control others, but you can control how you respond. Remember: focus on being positive, professional, and solution-oriented so you can thrive, even when facing workplace conflict. TIMESTAMPS: 00:00 Workplace conflict case study intro 03:27 Navigating stress and social anxiety 06:44 Preparing for tough conversations 12:51 Navigating workplace small talk 13:50 Managing conflict and team expectations 17:24 Closing thoughts and resources Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Masterclass: Strategies for Handling Personality Differences at Work | 23 mars 2026 | 00:38:02 | |
In this episode of the Conflict Skills Podcast, Simon Goode explores the Big Five personality model and its practical application for understanding and managing workplace conflicts. He compares the Big Five to other popular personality frameworks like DISC and Myers-Briggs, highlighting why the Big Five offers more actionable insights. Simon Goode also shares strategies for identifying personality differences, using structure to mitigate conflict, and communicating in a mutual and neutral way to support healthier team dynamics. --- Simon Goode is a professional mediator and the host of the Conflict Skills Podcast. Drawing from his experience in conflict resolution, Simon launched his podcast to offer practical, free tools and resources for people dealing with conflict in their personal and professional lives. In each episode, Simon explores topics like personality differences, focusing on useful models such as the Big Five type indicators to help listeners understand themselves and others better. His goal is to provide actionable strategies—especially for managing workplace conflicts—making his podcast a valuable guide for anyone seeking to navigate challenging interactions more effectively. --- TIMESTAMPS: 00:00 "Navigating Workplace Personality Conflicts" 06:07 Personality Traits and Social Conflict 08:38 Managing Teams Through Structured Planning 13:01 Openness: Traits and Differences 14:31 "Big Five Openness Explained" 17:13 "Understanding Openness in Teams" 21:56 Conscientiousness and Behavioral Traits 24:34 "Collaborating on Organization & Approach" 27:13 Balancing Team Dynamics Effectively 33:16 Managing Emotions: Anxiety & Anger 35:24 Managing Differences Through Dialogue Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| 5 Tools to Manage Conflict on Agile Software Teams: Developer Clashes with Project Manager | 18 mars 2026 | 00:28:27 | |
In this episode of the Conflict Skills Podcast, Simon Goode analyzes a workplace conflict between a software developer and a project manager working on upgrading a CRM for an important client. Simon breaks down the situation using five conflict categories—relationship, data, interests, values, and structure—offering practical frameworks and strategies for understanding and managing such clashes. The episode is packed with actionable advice for listeners facing similar challenges in their own work environments. TIMESTAMPS: 00:00 Developer vs. Manager Conflict Escalates 03:54 Workplace Conflict Dynamics Explained 07:53 "Navigating Interests, Data, Values" 10:15 "Mitigating Team Conflict Structurally" 14:25 Improving Relationships Through Clarity 17:06 Resolving Conflicts Through Understanding 20:18 Navigating Authority and Conflict Dynamics 23:56 "Adjusting Team Communication Structure" 27:23 Conflict Insights and Resolutions Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Bringing Calm to Conflict: Using Mindfulness Techniques in Conflict Management | 11 mars 2026 | 00:37:43 | |
Would you like to feel more calm in the midst of conflict? In this episode of the Conflict Skills Podcast, host Simon Goode talks with mindfulness specialist and former mediator Charlotte Tharup about how mindfulness can support conflict resolution both in personal and workplace settings. Charlotte shares practical techniques for self-regulation during difficult conversations, emphasizing the importance of body awareness and kind curiosity towards uncomfortable emotions. We explore some of the neuroscience behind mindfulness and discuss strategies to cultivate calm, empathy, and constructive engagement amid conflict. --------------------- CHARLOTTES WEBSITE: https://themindfulnessclinic.com.au/ You can download a variety of resources as well as sign up to the newsletter. --------------------- TIMESTAMPS: 00:00 "Mindfulness in Conflict Resolution" 05:41 Journey into Conflict Resolution 06:52 "Mindfulness for Leadership and Conflict" 10:01 "Alternatives to Violence Through Calm" 14:02 Awakening Through Mindful Awareness 19:31 "Mindfulness Through Kind Curiosity" 21:33 Managing Emotions in Conflict 25:50 "Awareness and Emotional Dynamics" 28:51 "Body Leads, Mind Follows" 32:49 Rushing Disrupts Awareness and Empathy 36:42 "Thanks and Stay Connected" 37:33 "Thanks and Goodbye" --------------- INTRO REFLECTION: Every thought is an afterthought. Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Mediation vs. Investigation: Choosing the Right Path for Workplace Conflict | 04 mars 2026 | 00:35:03 | |
In this episode of the Conflict Skills Podcast, Simon Goode is joined by a fellow mediator mediator and former employment lawyer, Fiona Bigelli, to discuss the realities of workplace investigations and alternative approaches to resolving conflict. Fiona shares insights on the high-stakes, structured nature of investigations, the importance of procedural fairness, and why addressing issues early—with coaching, facilitated workshops, and mediation—can often be more effective and restorative. They also explore practical advice for organizations and individuals experiencing conflict, highlighting the value of clarity, support, and proactive communication. --------------------- Pax People offer options for restoring workplace relationships following completion of investigations in circumstances where the parties remain working together. Learn more about Fiona's services or get in touch through their website paxpeople.com.au. --------------------- My website is simongoode.com You can find information about my services or join the Conflict Skills newsletter for free resources and tools for dealing with conflict. Email me at podcast@simongoode.com Please like and subscribe:👍😎. Thanks as always for listening 🙏 TIMESTAMPS: 00:00 "Conflict Skills & Workplace Mediation" 04:32 Workplace Investigations and Risks 09:14 Employment Law and High-Stakes Investigations 11:51 Evolving Workplace Conflict Trends 14:58 "Team Bonding via Deep Reflection" 18:21 Addressing Workplace Dysfunction Proactively 23:43 Facilitated Workshops for Team Success 26:15 Grievance Investigations: Costs and Choices 30:04 "Workplace Support and Regulation" 31:49 Managing Emotions at Work 34:14 "Thanks to Fiona Bigelli" Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| How to Set Boundaries and Follow Up Assertively in Difficult Conversations | 25 févr. 2026 | 00:26:26 | |
In this episode, Simon Goode explores how to follow up assertively in conflict situations without crossing into aggression, using a real-life neighborhood dispute as a case study. He breaks down practical strategies for communicating boundaries, weighing escalation options, and balancing assertiveness with relationship-building. The episode emphasizes adapting your approach to fit your context and values, and encourages listeners to reflect on their own methods and share their experiences. TIMESTAMPS: 00:00 The Challenges of Conflict Resolution 06:16 "Resolving Property Dispute Options" 09:19 Navigating Boundary Issues Diplomatically 10:39 "Conflict, Compromise, and Boundaries" 14:08 "Neighbor Dispute: Final Warning" 17:34 "Effective Follow-up Strategies" 22:53 Prioritizing Harmony With Neighbors 24:18 "Approaches to Conflict Resolution" Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Training Mediators: Skills, Challenges, and Building Resilience in Conflict Management | 18 févr. 2026 | 00:30:15 | |
In this episode of the Conflict Skills Podcast, Simon Goode interviews Linda Kochanski, an experienced mediator and trainer, about her 33-year journey in mediation, her approach to training new mediators, and the importance of reflective practice and resilience in the field. They explore how mediation skills benefit professionals from diverse backgrounds, including HR and rehabilitation, and discuss the challenges and rewards of working with conflict, especially in family dispute resolution. Linda Kochanski also shares insights on mentorship, continuing professional development, and her commitment to helping others build lifelong conflict management skills. ------------------ Linda coordinates several courses with the College of Law in different states around Australia. For information please visit: https://www.collaw.edu.au/ The book Linda mentions: Mediating with Families (5th edition) ------------------- TIMESTAMPS: 00:00 "Mediation Skills as Life Tools" 03:44 Qualities of Effective Mediators 09:12 "Breaking Down Mediation Process" 12:03 Encouraging Growth Through Coaching 15:05 "Becoming a Reflective Practitioner" 16:17 "Mediator Challenges in Family Disputes" 20:15 "Prioritizing Growth and Mentorship" 23:43 "Importance of Verbalizing Thoughts" 27:49 "Learning and Growth Through Mediation" 29:28 "Mediation Skills for Life" Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| The Graduate's Workplace Conflict Survival Guide: Skills and Mindset Shifts | 09 févr. 2026 | 00:37:24 | |
In this episode, Simon Goode explores practical strategies and mindset shifts for new graduates navigating workplace conflict, emphasizing the inevitability and complexity of such challenges. He breaks down five types of conflict—data, value, structure, relationship, and interest—and offers actionable advice on responding effectively while maintaining self-care and composure. Throughout, Simon normalizes the discomfort of conflict and highlights the importance of self-improvement as a core skill for professional growth ------------ Simon Goode is a professional mediator and the host of the Conflict Skills Podcast, where he provides free resources and practical tools for handling conflict. With a passion for helping others navigate disagreements, Simon launched his podcast to guide listeners—especially new graduates—on managing workplace challenges. Recognizing that many people misunderstand the nature of workplace conflict, Simon offers expert insights to dispel common misconceptions and empower individuals to thrive in their careers. Through his engaging podcast, Simon continues to support and educate anyone seeking to develop their conflict resolution skills. TIMESTAMPS: 00:00 "Preparing for Conflict Effectively" 05:35 Outdated Stress Response System 07:09 "Navigating Discomfort with Change" 10:27 "Mastering Workplace Conflict Resolution" 15:14 "Seeking Clarity Through Dialogue" 17:03 Defining Respect and Conflict Resolution 21:30 Improving Meeting Structure 25:38 Navigating Work Relationships Wisely 28:58 Overcoming Imposter Syndrome Calmly 33:06 Assertiveness, Compromise, and Clarity 35:27 "Managing Conflict and Assertiveness" Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Navigating Conflict With Close Friends: Addressing Racism, Misunderstandings, and Repair After 25 Years | 29 janv. 2026 | 00:44:04 | |
In this episode of the Conflict Skills Podcast, Simon Goode is joined by Helen Jarvis to explore a real-life conflict between long-term friends that erupted over accusations of racism sparked by a controversial book. They discuss the emotional complexity of values-based disputes, the challenge of balancing honesty with relationship preservation, and practical steps for navigating these tense situations, whether as a participant or an "accidental mediator." Throughout their conversation, they emphasize the importance of slowing down, seeking to understand different perspectives, and using thoughtful, non-defensive communication to help repair and rebuild relationships. --------------------------- Helen's details: Helen Jarvis ripplelearning.com.au Ripple Learning facilitates customised, dynamic, safe, and highly effective learning experiences that support workplaces to build the skills needed to navigate conflict, manage stress and maximise performance. We are a social enterprise, creating a ripple effect by directing 100% of profits to youth mental health charities. --------------------------- My details: Simon Goode simongoode.com podcast@simongoode.com --------------------------- TIMESTAMPS: 00:00 Conflict Skills & Resolution Insights 05:25 "Friendship Fallout Case Study" 08:27 "Bystander or Upstander?" 12:15 The Power of Choosing to Speak 15:25 "Choosing How to Engage" 19:41 Assumptions, Values, and Understanding 21:33 "Determining Goals and Relationships" 26:07 "Effective Conflict Resolution Approach" 28:27 "Listening to Understand Gemma" 30:48 Mediating While Maintaining Friendships 35:46 "Managing Stressful Conversations" 37:33 "Finding Voice and Impactful Language" 41:56 "Embracing Conflict with Self-Talk" 43:29 "Finding the Right Words" Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Managing Difficult Conversations When Stuck in the Middle of Other People's Conflicts | 21 janv. 2026 | 00:48:58 | |
In this episode of the Conflict Skills Podcast, host Simon Goode is joined by Helen Jarvis to discuss "accidental mediator" scenarios, where people find themselves stuck in the middle of others' conflicts. They explore three case studies—from a heated argument at a children's soccer match, to neighborhood disputes, to tensions among school canteen volunteers—offering practical strategies for deciding when and how to engage. Throughout the conversation, both emphasize the importance of curiosity, safety, agency, and reflective decision-making in managing these challenging situations. To find out more about Helen and her PD workshops: https://ripplelearning.com.au TIMESTAMPS: 00:00 Insights on Conflict and Communication 05:16 "Facilitating Agency Through Mediation" 09:14 Driving Reactive Behavior Explained 12:06 "Empathy First for Effective Dialogue" 13:15 "Evaluating Motivations and Goals" 18:52 "Clashing Values in Parenting" 22:30 "Engage or Understand Before Acting" 23:32 "Curious Questions and Listening" 28:59 "Accidental Mediator Mindset" 32:41 School Canteen Conflict Discussion 33:40 Creating Safety Through Responsibility 37:38 "Measuring and Ensuring Safety" 40:14 Eating Disorders and Food Safety 45:04 Volunteer Management and Conflict Resolution 47:34 "Planting Seeds of Kindness" Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Conflict After Promotion: From Peer to Leader | 14 janv. 2026 | 00:19:38 | |
In this episode, Simon Goode explores a workplace conflict scenario where a team member's promotion disrupts previous dynamics among close colleagues. He discusses Tuckman's stages of team development—forming, storming, norming, and performing—and offers practical conflict resolution strategies focused on open communication, de-escalation, and collaborative problem-solving. The episode provides actionable advice for navigating evolving relationships and expectations after internal changes within small teams. ------ TIMESTAMPS: 00:00 Team Dynamics and Role Changes 05:36 "Adapting to Management Style Changes" 08:44 Collaborative Communication for Conflict Resolution 14:27 Navigating Relationships and Leadership Goals 17:20 "Team Dynamics and Conflict Management" Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| How to Mend Rifts and Break Negative Cycles in Family Relationships | 06 janv. 2026 | 00:25:58 | |
In this episode of the Conflict Skills Podcast, Simon Goode explores the topic of mending rifts, especially within families, sharing practical strategies for repairing strained relationships and the importance of empathetic listening and effective apologies. He emphasizes the value of small, positive steps to rebuild trust and illustrates how to interrupt negative cycles that keep conflicts alive. The episode offers actionable tools for navigating difficult dynamics and encourages listeners to develop new, healthier relationship patterns over time. TIMESTAMPS: 00:00 "Family as Society's Foundation" 05:49 "Rethinking Conflict and Control" 07:43 "Navigating and Mending Conflict" 12:51 Resolving Conflicts with Calm Intent 14:25 "Fostering Empathy and Resolution" 17:48 Steps for Making Amends 21:05 "Short Lead Time for Positivity" 24:31 "Repairing Relationships and Conflict" Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Annoying people who just message ‘hi’… should be thrown into the sun | 15 déc. 2025 | 00:17:33 | |
Have you ever had a colleague that kept using the IM system just to write, "hi"? What do they want? Why can't they just be more clear? Why are they so annoying and should they be thrown into the sun? In this episode of the Conflict Skills Podcast, Simon Goode tackles a common yet surprisingly irritating workplace communication issue: colleagues who send instant messages that simply say "hi"—and nothing else. Drawing from a Reddit case study and its lively comment section, Simon Goode explores why this behavior can be so frustrating, especially on asynchronous platforms like email or chat, where quick and purposeful exchanges are expected. TIMESTAMPS: 00:00 Extreme Workplace Conflict Case Study 05:46 "Navigating Communication and Conflict" 08:19 Open Communication and Understanding 10:16 Boundaries and Clear Communication Tips 14:57 Clear Communication and Choices Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| From Student to Mediator: Navigating Careers in Dispute Resolution | 11 déc. 2025 | 01:10:02 | |
In this episode of the Conflict Skills Podcast, Simon Goode sits down with Neo, a law student curious about the realities and pathways into dispute resolution and mediation. Their conversation covers Simon Goode's unconventional journey into the field, practical insights into mediation processes, and the challenges of handling conflict in both professional and personal contexts. Together, they explore the transferability of conflict skills, ethical dilemmas, and creative ways mediation can be adapted to better serve diverse clients. Timestamps: 00:00 "Conflict Skills Podcast: Special Guest" 08:51 Understanding Behavior and Perception 13:43 "Managing Emotions and Self-Regulation" 16:45 Managing Emotions and Responses 26:30 Managing Conflict in Mediation 29:09 Balanced Mediation Process Explained 32:49 Navigating Power Imbalance Mediation 42:02 Conflict Resolution Strategies Overview 45:17 Negotiation Strategies at Work 49:03 "Assertiveness in Mediation Explained" 57:02 Improving Client Scheduling Challenges 01:01:23 The Power of Respectful Listening 01:09:01 "Podcast Thanks and Feedback Request" Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Five Simple Ways to Improve Your Conflict Management Skills | 01 déc. 2025 | 00:44:42 | |
In this episode, Simon Goode shares five practical and accessible strategies for improving conflict management skills, including regulating your breathing, using statements instead of questions, finding ways to relax, writing to process conflict, and embracing a mindset of curiosity and openness. He explains each tip with relatable examples from both personal life and professional mediation, highlighting their immediate benefits and long-term impact on relationships. The episode encourages listeners to experiment with these techniques and reflect on what works best for them in challenging situations. Timestamps: 00:00 "Calming Conflict Through Breathing" 06:42 Navigating Conflict Through Respect 08:05 Coaching Questions vs. Listening Statements 14:07 Mediation Concerns and Communication Strategies 16:10 Effective Mediator Safety Assessments 20:22 "Reset After Conflict" 24:30 Processing Emotions Through Movement 27:15 "Clarity Through Conflict Reflection" 30:03 "Navigating Communication Patterns" 32:30 "Writing to Resolve Conflict" 38:16 Conflict: Complexity Over Simplification 41:42 Navigating Uncertainty and Fog 43:16 Podcast Feedback & Suggestions Welcome Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Navigating Korean Work Culture: Lessons in Leadership, Conflict, and Community as Foreign Teachers | 07 nov. 2025 | 00:39:03 | |
In this episode, Simon Goode interviews his friend and former colleague, Meng, about their experiences teaching English in South Korea. The discussion touches on navigating cultural differences, and adapting to Korean workplace hierarchy. They discuss the challenges of managing diverse teams, handling conflict between foreign teachers and local management, and the lasting impact of these experiences on their personal and professional lives. The conversation is filled with reflections on leadership, cross-cultural communication, and fond memories of building community abroad. TIMESTAMPS: 00:00 Navigating Cross-Cultural Work Challenges 03:54 Cultural Challenges and Perspectives 08:00 Building Trust Across Language Barriers 10:52 First Job Challenges 15:49 "Becoming a Teacher in Busan" 16:55 Balancing Leadership and Relationships 20:18 Teacher Management Tension Abroad 25:10 Teaching Across Cultural Boundaries 26:36 Teaching Older and Younger Students 31:58 "Guidance and Support at Work" 34:10 Workplace as a Classroom 37:19 Community Bonds in Busan Memories Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Accidental Mediator Toolbox: Six Key Skills for Navigating Workplace and Personal Conflicts | 30 oct. 2025 | 01:02:06 | |
In this episode of the Conflict Skills Podcast, host Simon Goode explores the essential skillset for anyone who finds themselves in the role of an "accidental mediator," such as managers or HR professionals dealing with workplace conflict. He breaks down six key areas: self-regulation, de-escalation, empathetic listening, coaching (using the GROW model), assertiveness and boundaries, and creating the conditions for success in conflict resolution. Throughout the episode, Simon shares practical frameworks and tips to help listeners navigate these situations more effectively and encourages feedback on this lecture-style format versus case-study discussions. TIMESTAMPS: 00:00 "Accidental Mediator Conflict Tools" 06:59 "Exploring Self and Regulation" 11:59 Attention Shapes Mind and Experience 17:06 Navigating Conflict and De-escalation 25:20 De-escalation Through Empathy & Clarity 29:31 Open vs. Closed Questions Explained 35:19 "Empathy and Mediation Strategies" 38:58 Clarity Through Questions in Conflict 46:59 "Positive Confrontation Over Emotions" 49:57 Mediation vs. Performance Management Consequences 56:03 Setting Conditions for Collaboration 59:47 "Accidental Mediator's Key Steps" Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Managing Gen Z Staff As A Millenial (Gen Y) | 17 oct. 2025 | 00:42:48 | |
In this episode of the Conflict Skills Podcast, host Simon Goode explores the challenges millennials face when managing Gen Z staff, using a real-life case study to illustrate common issues like communication barriers, differing work norms, and heightened sensitivity to feedback. Simon shares practical conflict resolution strategies, emphasizing the importance of de-escalation, flexible expectations, and understanding generational "cultural differences." He encourages managers to foster collaboration by balancing assertiveness with empathy, and adapting approaches to build trust and resilience in younger teams. TIMESTAMPS: 00:00 Engaging Across Generational Teams 07:01 "Power of Diverse Perspectives" 08:28 Navigating Norms and Value Conflicts 12:56 Managing Stress Through Coaching 16:02 Building Trust Through Certainty 19:54 Performance Improvement Strategies 24:46 "Understanding and Engaging Gen Z" 27:34 Building Trust Through Better Listening 32:08 "Structured Meetings for Collaboration" 36:05 Listening Styles and Management Balance 39:55 "Growth Through Challenges" 41:23 Conflict Resolution Resources & Training Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Help, I've been Accused of Racism at Work: Conflict Tools and Strategies for Tough Conversations | 03 oct. 2025 | 00:28:14 | |
In this episode, host Simon Goode discusses a real-life workplace scenario where someone was accused of racism after referring to a colleague by their skin color during a conversation. He breaks down the layers of workplace conflict, highlighting the roles of value and relationship conflicts, and offers practical advice for self-care and preparation when facing similar accusations. Simon also shares strategies for navigating difficult conversations and maintaining composure in stressful situations like HR meetings. TIMESTAMPS: 00:00 Navigating Racial Descriptor Sensitivity 03:49 Reset After Stressful Interactions 08:34 Understanding Racism's Contextual Threshold 11:38 Perception and Intent in Conflict 16:26 Navigating Relationship Conflicts 20:15 Clarifying Racism: Seeking Definitions 21:54 Questioning Racial Understanding and Response 26:27 "Structure Over Self-Control for Stress" Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| How to Avoid Unnecessary Conflict: Practical Skills for Everyday Interactions | 23 sept. 2025 | 00:17:46 | |
In this episode of the Conflict Skills Podcast, host Simon Goode explores the ways people can unintentionally invite unnecessary conflict into their lives, drawing on both personal experiences and the story of a neighbor’s altercation. Simon outlines three main strategies to avoid such conflicts: learning to pause and prioritize, recognizing it's not your job to correct others, and not taking others’ actions too personally. He also shares practical mindfulness techniques and encourages reflection to help listeners break the cycle of reactive conflict. TIMESTAMPS: 00:00 Neighbor's Frequent Conflicts 06:31 Navigating Conflict and Prioritization 08:34 "Breath Control to Manage Conflict" 11:28 Choosing Silence Over Conflict 15:47 Managing Automatic Reactions Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Micro De-escalation Skills for Everyday Conflicts: Subtle Ways to De-Escalate Tension | 03 sept. 2025 | 00:40:27 | |
In this episode, host Simon Goode introduces the concept of "micro-de-escalation," focusing on subtle gestures and communication techniques to reduce perceived threat and lower the energy in conflict situations. He discusses practical approaches such as using positive body language, appropriate tone of voice, and giving others a sense of autonomy and fairness. The episode offers actionable tips for everyday interactions, helping listeners create more positive and constructive exchanges, even in challenging moments. TIMESTAMPS: 00:00 Nonverbal Calmness and Reassurance 04:45 "Positive Impact Through Micro De-escalation" 07:14 Cultural Nuances in Communication 13:13 The Power of a Simple Wave 14:37 Calming Tone Importance 19:58 "Enhancing Interaction with Mutual Respect" 23:29 Communicating Delays with Certainty 25:13 Empowering Meeting Autonomy 28:21 Effective De-Escalation Techniques 35:03 Empowering Cafe Interaction Tips 38:18 Micro De-escalation Techniques 39:41 "Leave a Review, Thank You" Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Relationship Repair - What to Do When Your Spouse and Best Friend Stop Speaking | 25 août 2025 | 00:41:47 | |
Struggling with conflict between your partner and your best friend? In this episode, I break down a real-life scenario where a heated argument over parenting styles led to lasting tension. I share the five types of apologies, why "getting over it" isn't helpful, and how to focus on practical steps for repairing relationships. Plus, I reveal strategies to navigate value clashes and set healthy boundaries when you’re stuck in the middle. Tune in for practical, real-world conflict skills you can use at home or work! TIMESTAMPS: 00:00 Parenting Clash Sparks Ongoing Drama 04:09 "Navigating Accidental Mediation" 07:25 Metaphors of Conflict and Repair 12:31 Rethinking "Get Over It" 14:40 Navigating Conflict with Self-Reflection 17:27 Repairing Relationships Through Communication 22:32 Unconscious Conformity in Parenting 26:05 Understanding Children's Behavior Dynamics 28:21 Navigating Reactions and Perceptions 33:34 Three Types of Apologies 34:53 "Trust-Related Apology Dynamics" 39:44 Navigating Parenting Conflicts Gracefully 41:17 Podcast Case Study Submissions Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Five Types of Conflict Every Housemate Faces and How to Handle Them | 23 juil. 2025 | 00:18:51 | |
In this episode of the Conflict Skills Podcast, host and professional mediator Simon Goode explores the five types of conflict that can arise between housemates: relationship, data, interest, values, and structural conflicts. He explains each type with practical examples from shared living situations and offers suggestions for addressing them effectively. The episode aims to provide listeners with a helpful framework for understanding and resolving housemate tensions, drawing on both personal and workplace conflict resolution strategies. TIMESTAMPS: 00:00 Housemate Conflict Patterns 06:03 Navigating Misunderstandings Diplomatically 08:24 Collaborative Beer Sharing Solutions 11:12 "Understanding Value Conflict Dynamics" 15:11 Creative Solutions for Shared Living 17:23 "Resolving Conflict: Engage and Support" Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Team Members Not Pulling Their Weight in Projects | 18 juil. 2025 | 00:19:07 | |
In this episode, Simon Goode explores how to handle situations where a team member isn’t contributing effectively, specifically when they rely too much on AI tools and submit superficial work. He analyzes the scenario using five types of conflict—relationship, data, interest, values, and structure—to help listeners clarify the underlying issues and choose the best approach. The episode offers practical strategies for assessing and addressing group conflict, encouraging listeners to use this framework for their own challenging situations. -------- TIMESTAMPS 00:00 Using GenAI for Application Drafts 04:11 Relationship Conflicts in Team Dynamics 07:00 Types of Conflict: Relationship vs. Data 11:44 Resolving Team Value Conflicts 15:07 Optimizing Collaborative Work Processes 17:11 Therapeutic Benefits of Writing Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Conflict and Grief: Mistakes to Avoid and Tools To Manage Waves of Emotions | 12 juin 2025 | 00:29:55 | |
In this episode of the Conflict Skills Podcast, Simon Goode explores the relationship between grief and conflict, offering practical tools for supporting those experiencing loss and navigating challenging conversations. He discusses common mistakes people make when addressing grief, ways to de-escalate emotional situations, and strategies for maintaining boundaries with empathy and clarity. Simon also emphasizes the importance of self-care for anyone supporting others through grief, sharing helpful resources for managing vicarious trauma. ---------- BOOK: 'Trauma Stewardship', Laura van Dernoot Lipsky https://traumastewardship.com/ ---------------- TIMESTAMPS: 00:00 Grief Counseling and Conflict Management 04:48 Grief's Multifaceted Impacts 10:30 Supporting Grieving Employees 13:19 Grief: A Lasting, Evolving Presence 15:42 Encouraging Phrasing in Grief Support 20:24 Providing Certainty During Escalation 21:37 Empowering Choices and Autonomy 26:38 Navigating Grief in Leadership 28:34 "Managing Trauma and Self-Care" Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| 3 Levels of Active Listening: Step-by-Step Masterclass for Better Conversations | 14 mai 2025 | 00:22:24 | |
In this episode, Simon Goode breaks down active listening into three levels: building initial connection through body language and basic responses, using coregulation and summarizing to help others feel truly heard, and practicing genuine curiosity to foster reciprocal change in conversations. He shares practical tips, like using open and closed questions, mirroring, and mindful summaries, to improve everyday listening skills. Simon also emphasizes the power of approaching conversations with an open, nonjudgmental mindset to deepen understanding and drive positive change in conflict situations. --------------- TIMESTAMPS: 00:00 Improving Listening Skills Strategies 05:48 Effective Distress Listening Techniques 08:48 Effective Listening with Open Questions 10:58 Effective Communication Through Mirroring 13:10 Summary Options: Short or Long 18:49 Embracing Subjective Narratives in Conflict 20:14 Levels of Active Listening Skills Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||