Register for Tekmetric's Tektonic Conference in Huston April 9-11 and use Code CONFESSIONS500 for $500.00 off. HERE

Turnkey Marketing takes the stress of doing something I'm not good at off my plate. And gives it to someone who is. Click HERE for more.

Elite Worldwide has CHANGED my business and life through their one-on-one coaching. Use them like I do HERE

For years I thought I could handle the hiring process on my own. But, after far too many bad hires, it was clear I needed help. Promotive came through for me with a rock star hire in just a few days and I couldn't be happier. Swallow your pride and bring in Promotive for that open position you have at your shop today. You can thank me later. Learn more HERE

AI for Shop Owners: Open the Hood of the Future is happening June 12-13 at Carfix in Raleigh, NC. Use AI to your advantage! Register HERE

In this episode, Mike and Bryan are joined by John Firm of Firm Automotive in Fort Worth, Texas. John talks about how he focuses his shop around fleet work, saying fleet accounts provide a lot of stability. The guys also bring up the cons of being a "hero" shop, pointing out that knowing your niche and charging your value is a smarter business model. Also, just wait till you hear the latest shop confession story.

00:00 "The Hero Shop Trap"

08:23 "Questioning Job Performance Value"

15:50 Preventing Employee Disengagement

17:40 Fuel Strategy Documentary

23:20 Cowboy Style Origins

28:59 Journey to Amazon Fishing Expedition

34:27 Cultural Perspectives on Size

39:54 "Exotic Wildlife at Low Fence Ranch"

48:30 Confident in Technician's Expertise

53:23 Letting Go: Business Challenges

If you're like me and aren't good at marketing, don't do it on your own. Let the experts handle it. Touch HERE for more on Turnkey Marketing.

Tekmetric transformed my shop. Plain and simple. Want that for yours? Touch HERE

When I used the maintenance tool for the fist time with Detect Auto, my mind was blown. My advisors had the same reaction - and then SO MUCH MORE TIME. Learn more about Detect Auto and book a free demo now!

For years I thought I could handle the hiring process on my own. But, after far too many bad hires, it was clear I needed help. Promotive came through for me with a rock star hire in just a few days and I couldn't be happier. Swallow your pride and bring in Promotive for that open position you have at your shop today. You can thank me later. Learn more HERE

AI for Shop Owners: Open the Hood of the Future is happening June 12-13 at Carfix in Raleigh, NC. Use AI to your advantage! Register HERE

In this episode, Mike Allen and Matt Lofton talk about an up-and-down summer at Mike's small shop. Matt brings up the importance of setting clear goals and trigger points for accountability within the management team, and how Mike needs to act quickly on underperformance. Mike talks through recent staffing challenges, hiring decisions, and fine-tuning systems for both the front and back of house.

00:00 Striving for Consistent Excellence

05:24 Improving Customer Agreement Strategies

09:47 Performance Assessment and Action Plan

13:35 Performance Audit and Response Strategy

14:53 "Quick Solutions for Team Efficiency"

18:26 Rapid Impact on Underperformance

23:34 "Goal Setting for Revenue Efficiency"

25:53 "Optimizing Employee Impact on Revenue"

28:08 Optimal Employee Productivity Range

32:03 Service Revenue and Support Staff

36:52 Evaluate Sales Momentum

39:57 Optimizing Pre-Booking Appointments Strategy

42:52 "Easter Giveaways and Money Strategy"

45:29 Predicting Sales Opportunities

48:51 Sumo Suit Fun and Tips

Register for Tekmetric's Tektonic Conference in Huston April 9-11 and use Code CONFESSIONS500 for $500.00 off. HERE

Turnkey Marketing takes the stress of doing something I'm not good at off my plate. And gives it to someone who is. Click HERE for more.

Elite Worldwide has CHANGED my business and life through their one-on-one coaching. Use them like I do HERE

For years I thought I could handle the hiring process on my own. But, after far too many bad hires, it was clear I needed help. Promotive came through for me with a rock star hire in just a few days and I couldn't be happier. Swallow your pride and bring in Promotive for that open position you have at your shop today. You can thank me later. Learn more HERE

AI for Shop Owners: Open the Hood of the Future is happening June 12-13 at Carfix in Raleigh, NC. Use AI to your advantage! Register HERE

In this episode, Bryan and Mike are joined by Josh Parnell of Limitless Leadership. Josh says that poor communication in the repair shop takes about 18% of a shop's income annually. So, how do you stop this from happening? Josh says one-on-one meetings with staff are effective, along with simply being intentional with each member of the staff.

Check out Josh's podcast Limitless Leadership HERE

00:00 Spelling Is Difficult for Some People (Braxton)

03:25 Four-Day Work Week Benefits

06:58 Shift Schedule: 4 Weeks On, 1 Off

12:50 From Corporate to Faith-Driven Entrepreneur

13:37 Grateful for Industry Collaboration

18:20 "2025 Business Communication Report"

21:32 "Shifting Focus from Negatives"

25:39 Streamlined Estimating Process

29:38 "Value of Technicians' One-on-Ones"

34:05 Managing Team Communication

37:53 Coaching Process Overview

39:28 "Limitless Leadership Blueprint Launch"

45:19 Hiring Decision for Business Growth

48:36 Vision for Limitless Leadership Hub

50:11 Cooperative Facade, Fierce Competition

53:41 "People-First Engagement Boosts Performance"

Coaching call episodes of Confessions of a Shop Owner are when Matt Lofton, from Elite Worldwide, joins Mike to discuss one of his three repair shops. This is the sixth coaching call about this shop so far, and it was the toughest one yet, as the shop operated at a loss for May. There were several factors at play, and Matt helps Mike sort through how they can pick up where things left off in April. (The best month to date for that store)

Learn more about how our sponsors can help you run your shop this summer! 

Tekmetric 

Turnkey Marketing

Detect Auto

In this episode, Mike Allen sits down with Bill Brusard of JB Auto Care and Now Auto Care. Bill tells the story of meeting industry lightning rod Todd Hayes and how that meeting changed his life. Now, Bill has goals to build generational wealth, rather than just running a shop. They also talk about the strategy of private equity deals with the Houston-Boston Partnership, and why Bill believes giving back is important. 

00:00 From Technician to Shop Owner for Bill

05:18 Meeting Big Daddy Todd Hayes

06:43 Choosing Quality over Quantity

10:00 Defining Success with Hayes

13:30 "Maximize Your True Potential"

17:53 "Second Bite: Bigger Equity Return"

22:26 "Failed Business Dreams"

23:25 "No Question Off Limits"

In this episode, the goal was to get David fired up. Mission accomplished. We talk free diagnosis, the value of technicians vs service advisors, and whether AI could ever truly replace a skilled shop foreman or technician. Oh yeah, and I'm trying the Summer Ozempics. 

This show would not be possible without the support of our amazing sponsors. If you enjoy the show, consider supporting them and let them know you heard about them on Confessions of a Shop Owner! Touch the sponsor's name below for more.

Tekmetric 

Turnkey Marketing

Elite Worldwide

Timestamps

00:00 Who Has The Best Podcast Logo?

05:36 "Streamline Shop Management with Tekmetric"

11:26 Olympic Athletes' Ozempic Struggle

17:11 Unexpected Mid-Flight Illness

29:40 David's Weight Journey

35:07 "Faulty Fuel Pump Repair Fiasco"

42:30 Separate Billing for Brandon's Expertise

48:11 "Diagnostic Strategies and Methods"

53:54 Rethinking Management Roles

58:05 Women's Bathroom Mess Challenges

01:00:09 Bathroom Door Mishap Explained

01:07:38 Event Space and Scheduling Challenges

01:12:11 Collision Industry Insights & Challenges

01:17:43 Struggle with Letting Go

Dan Thieken is the owner of Kreager Tire and Service in Millersport, Ohio. Today, Dan talks through losing nearly his entire staff in a VERY short period, but somehow kept the shop afloat. 

WE LOVE OUR SPONSORS! We wouldn't tell you about them if we didn't believe they could help you at your shop! For more about each sponsor, touch their name below. 

Tekmetric

Turnkey Marketing

Elite Worldwide

Timestamps:
00:00 Dan's Shop and an Update

13:42 Lack of Communication Criticized

18:04 Aftermarket Shop Offers Better Opportunities

26:33 Ted's Blunt Conversation on Expectations

28:31 Health Insurance Search for Team

37:28 Conflict of Interest Avoided

43:02 "Unwarranted Expense: $6,000 Bottle"

49:26 Helping Cousin's Demo Class Thursday

55:06 Mentorship Transforms New Shop Owners

58:21 Prioritizing Family Over Work

Today, we play a voicemail from Bryan's biggest fan. Or shall we say, biggest fan of his feet...oh yeah - and Tonnika Haynes joins to talk shop. And confess things, too. 

Support the show by supporting our awesome sponsors! 

Touch HERE and start using the best Shop Management Software there is. Tekmetric.

For help with your shop's marketing, use who I do - Turnkey Marketing. Touch HERE

Find the stuff you're missing at your shop with Detect Auto - click HERE

00:00 Funny Social Media to Watch

08:50 Overworked and Overcommitted

10:49 "Becoming a Shop Owner" Workshop

13:44 Sales Tactics and Decision Dynamics

19:46 "Unlock Hidden Auto Shop Revenue"

20:50 "Napa Encounter: Charismatic Persuasion"

26:19 "Cultural Fit Over Potential"

27:27 Balancing Tech Skills and Estimation

30:45 Insurance Influence on Repair Shops

35:56 Sibling Roughhousing Consequences

37:15 "Challenging Training for Real Skills"

43:21 EV Safety Certification with Avtech

43:58 Certification Test Opportunity Details

49:11 High-End Carlisle Equipment Discounts

51:05 Busy but Available for Fun

55:57 "Brian's Foot Finder Request"

You've been hearing us talk about the benefits of Tekmetric for months now - ready to cave in and give it a try? Do that HERE

Marketing is...let's say...not my strong suit. Good thing there's Turnkey Marketing! Let Carrie-Lynn and her team help you with something that's not your strong suit either HERE

Elite Worldwide is making my shop WORLDS better! I'm so pleased with the results so far. One-on-one coaching is keeping me accountable and it can with you too. Learn more HERE

In this episode, we talk with Neal Maier. Neal is someone who Mike has juuuust a little history with. Good history that is. Hopefully Neal feels the same! Neil and Mike take a trip down memory lane today and talk about their journeys through this industry. Oh and Bryan gets heated over O2 censors....again....

00:00 Mike has a confession

05:01 Tires Sustain Profitability

06:44 "Urgent Repairs Needed: Shaved Ball Joints"

10:59 "Costly Lessons Learned"

15:51 Evolving Marketing for Customer Journey

18:40 "Re-engaging Lost Customers Strategies"

21:01 Focus on Cost-Free Business Gains

25:08 "Pre-Qualified Offers Boost Return Visits"

27:21 Dispatcher's Stress Over Schedule Changes

32:49 Daily Car Processing Plan

36:00 Shop Confession: Off the Rails

40:22 "Laughing at Desperate Decisions"

41:41 Embracing Imperfection in Challenges

47:10 Event Planning and Expo Preparations

49:26 EV Safety Certification & Exam Proctors

53:50 Forklift Side Shift Adjustment

I only mention my sponsors because they have truly made a difference at my shops. I believe they can do the same for you. Visit their site below and learn more!

Tekmetric 

Turnkey Marketing

Detect Auto

Today, it's coaching call number 5. This one is a bit different than the previous four, though. Why? I actually did my job! The strategy Matt and I have been working on is working well for my small shop, but it's not time to stop and celebrate. There is more work to be done. These conversations are a glimpse into what Elite Worldwide does for shops everywhere. Do you have them helping you? 

00:00 Matt is bouche

08:19 Efficient Vehicle Maintenance Integration

11:10 Boosting Adoption of BG Services and Tires

19:19 "Managing Warranty Comebacks Efficiently"

25:52 Warranty Impacts on Free Labor

30:38 "Technician Pay Structure Adjustments"

33:58 Complex Repairs Undervalued in Labor Guides

43:23 Inexpensive Repair Causes Engine Failure

44:01 Ethical Sales and Repair Decisions

51:11 Customer Engagement & Service Strategy

58:04 Efficient Scheduling Boosts Car Count

01:00:50 Optimizing Consistent Car Count

In this bonus episode on Confessions of a Shop Owner, Charlie tells me his story of migrating from Greece to owning a multi-location repair shop. His story is what I think of what "American Dream" is mentioned, because this dude was a hard worker, would not take no for an answer, and found a way to find a way. We can all learn something from guys like Charlie. What is one ingredient he would say made him successful? Listen and find out!

01:25 – Charlie’s Early Years: From Greece to Boston at 17
03:20 – The First Jobs: Gas Stations, Chasing Work, and Learning English
05:43 – Launching Pleasant Car Care: Starting with Almost Nothing
08:11 – Naming the Shop & Choosing a New Standard for the Industry
11:11 – How Coaching Helped Charlie Think Bigger
12:15 – Meeting Todd & Bill: The Crucial Lessons of Early Coaching
13:31 – “Customer Pays for Everything” – A Lesson That Changed It All
15:09 – Moving from Technician to True Business Owner
17:23 – Why Most Shop Owners Think Too Small
19:24 – The Trap of Doing Owner Work Instead of CEO Work
21:04 – Why Your Time as an Owner Is Your Most Valuable Asset
23:14 – How One Decision Could Make Your Shop $6 Million More
24:07 – Four-Day Work Weeks, Six-Day Service: Staffing & Customer Service Debate
25:52 – Letting Your Staff Choose: Four, Five, or Six Days?
26:25 – The Challenge & Opportunity of Sunday Operations
27:17 – Saturdays, Sundays, and Putting Customer Convenience First
28:22 – Why Small Shops Can Be Super Profitable
29:36 – The Power of Efficiency in Small Shops
30:13 – Outro & Final Thoughts from Charlie and Mike

Want to see growth at your shop? It's as simple as using Tekmetric. Learn more HERE

Turnkey Marketing has helped my shop's marketing in ways I could have never on my own. They can do the same for here. Try them out HERE

Elite Worldwide keeps me accountable and takes a look at how I run my buisness from an unbiased perspective. It's greatly helped my shop! Learn more about how they can help you too HERE

Sunil Patel is the Founder and CEO of the best Shop Management Software in the industry - Tekmetric. PJ Leslie is a Miata lover like me and the Head of Business Development at Tekmetric. Today, Sunil tells me about the time when he owned a shop and an employee wrecked a customer's car. What happened next was CRAZY! 

00:00 Don't Hate on Miata Lovers

08:57 Building Tekmetric: From Challenges to Creation

10:56 Industry Transformation and Shifting Demographics

14:55 "Tekmetric Dominates Aftermarket Software"

16:14 Strategic AI Integration Approach

20:23 Enhancing Service with Detect Auto

23:31 "Botched Car Lift Incident"

26:10 Minor Damage, Customer Informed

31:07 Transitioning from Trainual to Way We Do

33:53 Streamlined Automotive Business Integration

38:57 Empowering Leadership Approach

40:28 "Smart Jobs Integration Needed"

45:00 "Why-Based Training Benefits"

47:35 Incremental Improvements Drive Success

Tekmetrics' business model of listening to customers' needs and implementing new systems makes them super shop-friendly. Start using them at your shop today HERE

Turnkey Marketing has made my life SOOO much simpler, AND they've helped keep the phone ringing. Do you need these two things too? Learn more HERE

Elite Worldwide coaching has changed the game for me and my shop. Need a boost? Use Elite like I do. HERE

For years I thought I could handle the hiring process on my own. But, after far too many bad hires, it was clear I needed help. Promotive came through for me with a rock star hire in just a few days and I couldn't be happier. Swallow your pride and bring in Promotive for that open position you have at your shop today. You can thank me later. Learn more HERE

AI for Shop Owners: Open the Hood of the Future is happening June 12-13 at Carfix in Raleigh, NC. Use AI to your advantage! Register HERE

In this episode, Mike and Bryan are joined by Erich Schmidt of Schmidt Auto Care. Erich talks about the time he nearly fell victim to an elaborate online truck sales scam and details the red flags that helped him catch it just in time. The guys also talk about their shared obsession with motorcycles, and Erich describes his diverse collection and the role riding plays in his life. Erich also talks about how his recent professional growth and industry networking have contributed to his business’s record success.

00:00 Meet Erich - He Likes Bikes

05:01 Motorcycle Collection Overview

07:10 Off-Road and Supermoto Passion

11:37 "Sunday Rides on Kentucky Roads"

14:39 Motorcycle Journey: New Orleans to Jacksonville

18:21 Efficient Workshop Equipment Organization

20:12 Technician Burnout and Tesla Hiring

26:14 Facebook Marketplace Truck Search

28:40 "Reluctant Road Trip Avoided"

31:59 Dealership Doubts and Financial Precautions

35:37 "Deciding Against Potential Scam"

38:08 Photo Theft at Florida Dealership

41:31 Mystery of Tipton Motorsports Location

45:52 Hiring Boosts Efficiency and Revenue

48:33 "Learning from Friends' Insights"

52:01 Passion for Automotive Industry Growth

54:16 Reflecting on Missed Business Opportunities

Support the show by supporting our sponsors! Click/touch the sponsor name for more info.

Tekmetric

Turnkey Marketing 

Detect Auto

Today, Mike Allen and Bryan Pollock are joined by Brian Stolpa, owner of Brian’s Motor Works Euro shop. They talk challenges of hiring—especially the decision between training an apprentice versus bringing in an experienced tech—and the realities of scaling a shop in today’s market. And yes, things get heated at the end when Mike brings up flat rate vs salary. Who's right? We may never know. But Bryan thinks Mike is wrong. We'll leave it there.

00:00 How Often Do You Buy Socks?

08:32 Hiring Strategies for Small Businesses

15:51 From NASCAR Aspirations to Mechanic

19:18 "Training Challenges in Skilled Labor"

24:42 "Finding the Right Team Fit"

27:58 Kids Dream of YouTube Fame

36:38 "Leasing vs. Owning Cars"

41:32 "Successful Implementation at Raleigh Shops"

43:34 Effective Communication with Customers

50:18 Flat Rate vs. Salary Risks

56:54 Unpaid Work Dilemmas

01:02:32 Post-COVID Job Shift Dynamics

In this episode, Matt challenges Mike to maximize his top-performing store without neglecting the fundamentals, like building stronger staff relationships. Ouch. That's what shop coaching is for, though! Sometimes, the toes need to get stepped on. 

Learn more about how Tekmetric can change your shop HERE

Touch HERE to see what Turnkey Marketing can do for you and your shop

Want shop coaching like this from Elite Worldwide? Reach out to learn more HERE

00:00 Self-Reflection and Accountability

05:10 Streamlining Shop Management with Tekmetric

08:59 Streamlined Estimate Notification Service

10:11 Boosting Tire Sales Strategy

14:21 Manual Process Checklists внедрение

18:11 Professionalizing Customer Experience

22:00 Improving Listening in Relationships

23:12 "Balancing Work and Family"

28:54 Tekmetric Sales Tracking Insight

32:03 Understanding Sales Cycle Timing

36:01 Increasing Sales Through Advisor Practice

38:28 Efficient Client Follow-Up Strategy

42:58 "Enhancing Phone Skills for Sales"

44:28 "Never Write NVH Without Test Drive"

47:44 Revenue Goals and Projections

53:00 Understanding Business Break-Even Points

55:19 "Broadening Perspectives at Events"

57:41 "Reconsidering My Words"

Got a confession you'd like to make? Call 704-CONFESS (704-266-3377)

Learn more about Autoshop Answers HERE

Today, Mike and Todd Westerlund talk about setbacks, success, and Todd makes a pretty crazy Confession.  Todd also talks about what it takes to find real success in business, and that it comes down to dedication and drive.

00:00 Mindset's Role in Business Success

05:08 "Pursue Passion, Seek Mentorship"

07:05 Reevaluating Sales Techniques

10:23 Tech Job Breakthrough in San Francisco

15:53 "Embrace Self-Reinvention"

18:16 "Trust Radar: Todd's Intuition"

22:55 "Relentless Reminder of Aging"

23:39 "Relentless Reminder Tattoo"

29:29 Hospital Benefits Arrangement

33:09 Perception of Success and Self-Reflection

34:43 "Maximize Efficiency, Not Hours"

So, the more podcasts I do, the more people I meet who love Tekmetric as much as I do. I still meet shop owners who don't use it, though. Are you one of those people who are not using Tekmetric because you're stubborn? Don't let pride get in the way of improving your business. Try them today - CLICK HERE

Turnkey Marketing is making my life easier and my business better. Good thing they don't just help me. See for yourself how the can do the same at your shop HERE

Detect Auto helps you catch the stuff you miss at the shop. If you don't think you're missing stuff, check again. It shocked me to know how much money I was missing when I got Detect Auto - find out for yourself today HERE

Ed Trevino owns Kanuga Tire & Auto in Hendersonville, NC. Ever since opening his shop, stuff seems to keep going wrong. From COVID-19, Hurricane Helene, and WNC wildfires, he's pushed through it all. So what would he do differently if he could do it over? Ed's response might surprise you. 

00:00 Too much alcohol?

05:31 "Tekmetric: Quick Learning, Strong Growth"

12:10 Shoe Allotment Deduction Contemplation

16:52 Pandemic-Era Valet Hysteria

26:29 Seeking Advice: Joining a Mastermind

28:24 Subconscious Self-Worth Limitations

36:34 "Quality Services vs. Low Rates"

39:12 Shop Errors and Repair Costs

43:24 Navigating Storm Aftermath Challenges

51:57 Agent's Reluctance to Visit Clients

58:23 Rarely Carry Cash

01:00:16 "Tree Damage Unbothered"

Tekmetric is the best and it makes shops the best they can be. Is your shop the best it can be? If not, then you need Tekmetric. Get it HERE

Turnkey Marketing may not be what Josh needs for his shop right now, but if you've got room to grow, believe me when I tell you, Turnkey Marketing will help you fill that room. See more HERE

I talk about Elite Worldwide on these podcasts so much for a reason. Because when something works really well for you, you want to tell others about it. So here we are. Me telling you about Elite again. Because it's worth it, and I KNOW their one-on-one coaching will help your shop. Learn more HERE

In this episode, Bryan and I are joined by Josh Rainwater, a shop owner from Louisville, Kentucky. He, like many of us, has spent the night at his shop a time or two. We've all been there at some point. Today, Josh confesses that he realizes something needs to change because that is not healthy for him, his family, or his business to require that much of him. What did we tell him? Find out today. 

00:00 Leadership Coaching at NASCAR Technical Institute

03:47 Pandemic Job Loss to Uber

07:45 Booming Business Opportunities

11:37 HVAC Replacement: Charm and Decisions

14:29 "Hotel Lobby Recording Session"

17:06 Feet Pic Earnings Proposal

19:38 Elite Worldwide Custom Coaching

24:19 AI-Driven Appointment Bookings

26:26 Small vs. Large Shop Challenges

31:26 "QC Documentation Issue"

33:23 Handling Tricky Situations Efficiently

37:21 "Discount Demand After Order Error"

40:21 Unsustainable Work Habits

41:50 Balancing Commitments and Workload

46:41 Optimizing Labor and Parts Margins

50:44 "Planning to Hire Soon"

Learn more about how Tekmetric WILL change your business HERE

Turnkey Marketing does what I'm not good at...Marketing. Even if you know marketing, let Turnkey do it for you, freeing you up to run your business. Visit them HERE

Detect Auto uses AI the RIGHT way. Use them and you won't have to worry of how to use AI anymore. Learn more HERE

Darrin Barney is the President and CEO of Elite Worldwide, the coaching company I use. And after this conversation, it further confirmed why I love using them. He made me think in ways I haven't in years. I even teared up a few times in this conversation. Darrin gets it. I learned something from this conversation. You will too. 

00:00 Bragging Rights in Tough Times

03:22 "Effective Marketing Solutions for Growth"

07:14 Balancing Gym and Bar Life

12:07 "Elite Coaching Experience Overview"

13:33 Partial Achievement, Constructive Feedback

19:07 "Finding Inspiration from Bob"

22:09 Optimizing Technician Efficiency

24:43 "Enduring Automotive Friendships"

26:28 Automotive Growth and Coaching

29:58 Helping People: The Ultimate Goal

34:10 Child's Emotional Upset Explained

35:58 Balancing Passions and Family Time

39:39 Be More Human

45:50 Prank: Brake Cleaner Swap

47:41 "Toastmasters: Overcoming Shyness Through Speech"

52:18 Jimmy Page's Zeppelin Legacy Journals

You know what's crazy? I had my once-a-month coaching call with Matt Lofton the other day, and I was actually looking forward to it! It's crazy that once you start to see results from hard work, you look forward to the hard work. Do you need accountability in your shop? Reach out to Elite Worldwide and get it today. CLICK HERE

Tekmetric is awesome. It's made my shop awesome. I could leave it there, but because it's changed my shops future, I want the same for you. Can you make your shop more awesomer than mine? Start HERE

Did you see the videos from my conversation with Carrie-Lynn with Turnkey Marketing? She said some spicy things about marketing and how many shop owners SUCK at marketing. But, she was spot on. Man, she helps my shop online. She can and will for you too. Learn more HERE

Taylor Wilson is the President of Velocity Auto Care and today he and Mike talk about how having kids changes how you run your business. If done right, for the better. Also, how has he learned to manage his shop from afar? Learn today.

00:00 "Decline in Car Count Observed"

04:31 "Just Say Yes" Critique

08:38 Morning Training for Exceptional Service

10:18 Missed Events Due to Hunting

15:19 Overcoming Focus Challenges

17:28 Complacency Led to Business Decline

22:38 "Photo Requirements Challenge Workflow"

26:08 Technicians Willing to Work Saturdays

27:23 Car Service Convenience Challenges

31:24 Adapting to Change and Accessibility

34:20 Open-Minded Business Approach

I use Tekmetric at my shop, and it's changed everything! It can do the same for you. CLICK HERE to learn how.

I love launching helpful new technology at my shop! Especially when it makes my shop more efficient. That’s what Detect Auto has done for me. Want to learn how? Click HERE

Carrie-Lynn tells the story today of how and why she started working with repair shops. Because she believes in the industry! Let her help you make your marketing about the customer and not your ego today. Learn how HERE

Today, Mike Allen sits down with guests Carrie-Lynn Rodenberg from Turnkey Marketing and Tyler Ellinson, a multi-store operator in the Pacific Northwest. They talk about the ups and downs of marketing and the failures shop owners make trying to do it themselves. Carrie-Lynn also shares the number one problem she sees shop owners make daily in their marketing.

00:00 Dallas Recording at Elite Worldwide Event

06:16 Ambivalence Towards Car Enthusiasm

09:00 Contemplating Career Change Dilemma

12:42 Transitioning Family Business Leadership

15:33 "Discovering Small Business Marketing"

17:13 "BNI Networking and Marketing Coaching"

21:26 Auto Repair Shop Growth Partnership

26:11 Avoid Bottom Feeders: Offer Value

27:45 Pricing Communication in Service Industries

30:11 Free Diagnostics to Attract Customers

33:17 Building Rapport to Attract Customers

39:03 Entrepreneurial Priorities and Pitfalls

40:27 Proactive Problem-Solving Fix

46:04 Training Focus for Team Growth

49:07 Goal Setting and Succession Planning

50:26 Delegating for Efficiency

Got a confession you need to make? Call 704-CONFESS. (704-266-3377)  

Today, Mike Allen and Todd Hayes talk about why his business model works and why many people don't like his methods. But why? They work!    

00:00 "In the Trenches Entrepreneur"  
05:06 Scripted Sales Dialogue Success  
07:18 "Dream Job with Star Athletes"  
12:24 Fluid Exchange Follow-Up Process  
15:12 AI Evolution Since 1986  
19:02 Polaroid Success and Service Failures  
19:51 AI Monitors Call Tone Effectively  
22:38 "Mastering Client Retention Techniques"  
26:50 Successful Entrepreneurial Transformation  
28:58 Weekend Job Brokering Insights  
33:10 Expanding Customer Thresholds  
35:23 "Diagnostic Fees Elimination Success"

Got a confession you need to make? Call 704-CONFESS. (704-266-3377)

Shop ownership is hard. Don't make it harder than it needs to be. I personally use Tekmetric, Turnkey Marketing, and Elite Worldwide in my shop, and it wouldn't be where it is without them. Touch the links below to change your business for the good! 

Tekmetric

Turnkey Marketing

Elite Worldwide

In today's episode, Mike Allen is joined by Jim Murphy and Nick Fox. Nick played college soccer and then replaced Jim at Elite Worldwide. What a shift, right? They also discuss why joining a peer group like Pro Service is a game-changer for many shop owners.

00:00 20 Group Insights with Jim & Nick

06:16 Mentoring Future Successors

07:50 Choosing Nick Fox for Coaching

12:03 Shop Owner Confessions and Mistakes

13:50 "Tire Sales Boost Business Value"

19:37 Navigating Business Succession Planning

23:39 Unique Tax Strategies for Family Businesses

24:38 Maximizing Business Exit Value

29:47 "Sherry's Wild Water Challenge"

32:37 Training Resource Inclusivity

36:43 Evaluating Coaching Effectiveness

38:31 Member Referral Approval Process

40:59 Business Transition Strategies for Aging Owners

Tekmetric opened my eyes to just how much a good SMS will do for a shop. Their software is top of the line, and with them, so is my shop. Try them for yourself HERE

My marketing before and after signing up with Turnkey Marketing is pretty scary. In a good way. Get your marketing right today HERE

Make your techs happier with Detect Auto. They'll stop getting "check noise" or "check vibration" from advisors with the customer concern tool. It will CHANGE YOUR LIFE. Book a demo HERE

For years I thought I could handle the hiring process on my own. But, after far too many bad hires, it was clear I needed help. Promotive came through for me with a rock star hire in just a few days and I couldn't be happier. Swallow your pride and bring in Promotive for that open position you have at your shop today. You can thank me later. Learn more HERE

Nathan Ward and James Hornak recently opened Inconceivable Automotive in Raleigh, NC. Today, they tell the CRAZY story of how they became friends, fell into business ownership (starting by stealing a van off a man with Alzheimer's), and listen to advice from Mike. They all discuss openly the lessons they’ve already learned, such as the importance of clear communication, networking with other shop owners, and maintaining well-organized business processes from the outset. 

00:00 "Morning Bloody Mary Bar"

03:48 Injury Recovery Leads to Adventure

07:12 General Repair: Passion Meets Profit

12:29 Balancing Workload and Priorities

13:49 Repo Equipment Bargain Success

18:10 Subcontracting Head Gasket Repair

22:28 Stick to Normal Procedures

24:21 "Building Connections with Elite Coaching"

26:55 Sumo Wrestling Match at ASTA

30:30 Business Partnership and Profit Sharing

35:20 "Starting a Small Business Guide"

36:59 Prioritizing Business over Income

40:00 "Convenient Truck Service Location"

44:43 Proactive Learner Praised

47:15 "Toys Indicate Business Struggles"

50:07 Electrical Misunderstanding Magic

53:59 "Shop Owner Confessions"

Having trouble at the shop? What SMS are you using? That might be your problem. I use Tekmetric, and when I switched, it changed everything. Check them out HERE

I have WAY too many things going on in my life to worry about marketing at my repair shops. So, Turnkey Auto Marketing does it for me, and it's like I hired a social media manager without paying for a full-time salary! Try them out HERE

AI Technology is so helpful! If you use it properly. I've been using Detect Auto's AI at my shop and love the simplicity of it. Try it for yourself and find out HERE

In this episode, we sip whiskey and talk shop with Bret Fadley. Training opportunities are everywhere, but are enough people taking advantage of them? Also, Bret confesses things he wants to improve in at his shop, and he did so unsolicited. Our evil plan is working...

00:00 Pre-Recording Delay & Soccer Chat

09:36 Lancaster Penny Tools Training Event

14:45 Grooming Successor for Business

18:38 "Pay to Quit Dilemma"

23:18 Effective Time Management Insights

30:23 Overcoming Social Anxiety at Events

37:20 Exploring New Teamwork Methods

42:45 "Cost-Effective Power Steering Maintenance"

47:57 Customer Issue Resolved by Competitor

51:24 Shift in Handling Parts Failure

55:02 Choosing Mitchell Over All Data

Running a business is hard, and in running a repair shop, you really shouldn't manage everything on your own. That's why at my shop I trust a few other businesses to help me reach success. I recommend you AT LEAST look them up, and learn more. Whether you use them or not is up to you. Or I guess, running your shop into the ground by NOT using them is your choice...

For shop management, I think Tekmetric is the best. Find out why HERE

For coaching, which has been crucial for me, I use Elite Worldwide. You can too HERE

For marketing, which I think as a shop owner, you NEED help with. Use Turnkey HERE

In this episode, I get Rich Cox and Dan Buss to confess their failures with me. Since we all know each other so well, we really get into it.  If you have a confession to make, leave one for me to play on the podcast when you call 704-CONFESS. We'd love to hear from you!

06:10 "Whiskey Budget Transition"

08:02 "Elite's Methodology-Agnostic Success"

12:26 Perfect Facility Inspires Pride

15:31 Industry Networking and Collaboration Event

18:05 Elevating Professionalism in Business Events

22:19 "20 Group Member Lifecycle"

25:35 "Understanding Personal and Business Growth"

28:01 Emergency Succession Planning Lessons

30:08 Fraternity and Money Conversations

34:46 Learning from Mistakes

37:36 Overworked Team Motivation Issue

42:22 Wife Disapproves Breakfast Meeting

42:58 Rethinking Business Expansion Plan

46:34 Career Tech's Return барriers

52:16 Hobbyists and Technicians in Market

54:01 "Boutique vs. Multi-Shop Ownership"

Learn more about how Tekmetric can help you and your shop HERE

Need help with your marketing like me? Use Turnkey. Learn how HERE

Today it's coaching call number 3. And you get to hear Matt call me out! I thought I was doing well to complete 4 of 6 goals, but Matt reminded me that if I'm serious about where I want to be in 5 years, then I have to be serious about completing my goals each month. So that was fun to hear. But I'm thankful I have a coach who can say what I need to hear. 

Sorry for the audio issues! 

04:14 Technician Audit Reveals DVI Issue

09:23 Guiding Employees in Goal Setting

10:10 Accelerated Debt Repayment Strategy

15:46 Beyond Ad Spend: Key Marketing Factors

18:48 Weekly KPI Spreadsheet Discussion

21:54 "Advisor Strategy and Solutions"

25:50 Labor vs Parts: Profit Discrepancy

29:02 Missed Goal: Hiring Advisor Assistant

31:16 Tire Sales Strategy Shift

36:15 "Significant AWRO/ARO Improvement"

40:09 Employee Transfer and New Hire

42:48 Establish Store Culture Standards

46:37 Comprehensive Advisor Training Program

48:00 Owner's Accountability and Education Kit

The more shop owners I meet, the more I learn that no matter how successful your shop is, you need a coach. Why? Because they keep you accountable and see things from a different perspective than you. For me, I'm nowhere close to where I want to be, and Elite Worldwide is helping me get there. Learn more about their coaching services HERE

Tekmetric is a customer-focused company. Because they actually listen to what their customers say and use them for updates and changes within the software. I love that. Plus, the software has helped my shop make a ton of money over the years. So that helps too. Want to learn more about Tekmetric? Click HERE

Turnkey Marketing recently helped me figure out a way to help market this podcast that I was very happy with. I couldn't have done it on my own. So, their services came in for me when I needed it the most. They can for you too. Learn how HERE

Today on the podcast, the Buckley family confess their shortcomings. Well, those are hard to find with this bunch. Unless you want to count letting Greg still around as a mistake. HA! The family does talk through challenges they find with a family-fun business, and what they've learned to do when tough times come up.

00:00 "Cowboy Hat Envy in Dallas"

08:16 Mentor Boosts People Skills

12:06 Tech Turned Foreman Insights

20:24 "Elite Program: A Positive Experience"

26:29 Covenant Stops Station Purchase

27:36 Bayfront Reunion with Don Sheldon

34:19 "Air Guns: A Mixed Reaction"

42:35 Adapting to New Community Dynamics

48:04 Finding New Rhythms in Change

52:45 "Educate to Elevate Sales"

56:28 Learning From a Bad Business Deal

59:16 IRS Compliance and Cash Concerns

01:05:32 Aspiring for Ownership Opportunities

Yeah, Tekmetric is the best. Are you using it? If not, touch HERE

I love things that you can set it and forget it. Not that I ever want to forget about marketing at my shop, but if I did, it would be okay. Turkey Marketing has me covered, and it's so nice to have them on my team. Learn how they can help you grow your shop HERE

Do you have a confession to make? If so, call 704-CONFESS (704-266-3377), and we might just play it back on the pod!

Today, Chris Enright of Enright Automotive talks about his focus on growth in 2025 and the difficulties in finding a new location. For Chris, social media plays a huge role in what he does. He gives us advice on what it takes to do that too. If you'd like to follow Chris on TikTok, you can HERE. Subscribe to his YouTube Channel HERE

00:00 Struggling with Training Question

09:20 Equipment Spending and Admin Hire Impact

16:55 Mostly Paid, Sometimes Free

22:21 Unpleasant Car Repair Livestream

25:28 Shop Lacks Needed Vehicle Data

30:08 Workplace Dilemma: Tool Space Issue

36:35 Optimistic Expo Classroom Expansion

42:39 "Uncertainty and Social Media Discovery"

49:29 TikTok Turned YouTube Backlash

53:10 Free Alternator Inspection Offered

55:27 Mazda Tune-Up Misunderstanding

So...I'm not good at marketing. Some people tell me I am, but to me, it's not a strong suit of mine. Plus, I don't have the time to do it even if I thought I was good. So, I use Turnkey Marketing. They're great. Find out for yourself HERE

Today's episode I recorded at an Elite Worldwide event in Dallas with two people I know through a peer group I'm in at Elite. So, it's safe to say I'm a big proponent of their coaching services. So, yeah, I think the least you should do is look them up. Do that HERE

I talk about them all the time, because without them, I'm not sure where I'd be as a shop owner. Tekmetric has made my shop what it is. You should use them. Would I steer you wrong? Learn more HERE

Richard worked at a dealership for years, now he owns a repair shop. How did that happen? He tells me today. Harrison is a second-generation shop owner like me, and we talk about the things we've learned and mistakes we've made. Hopefully, so you won't follow in our footsteps. We also drink whiskey with ice. 

00:00 Elite Ignite 2025 Kickoff Night

06:35 65-Year-Old Outspeeds Indoor Kart Enthusiast

08:01 Energetic Entrepreneur Defies Age

11:56 Building Business Skills Toolbox

14:22 Customer-Focused Service Mindset

17:35 "Great Environments Breed Success"

22:08 Neglected Auditing in Business Management

23:51 "Process Importance in Problem Solving"

28:15 Leadership and Growth Challenges

31:55 Learning from Challenging Experiences

33:56 "Building Business Culture and Team"

38:29 Delegation Fuels Business Growth

41:53 "Managing Expectations to Prevent Resentment"

43:54 Addressing Performance Expectations and Accountability

49:32 Self-Sabotage Limits Success

51:07 Employee Growth and Accountability Steps

53:56 Early Morning Riser

So, Elite Worldwide is changing my world. Well. Making my shop elite. Kinda the goal, right? Their advice is irreplaceable for me. Wanna know what you're missing? Click HERE

Without Tekmetric, where would my shop be? That's a scary thought. Let's change the subject. Where COULD your shop be WITH Tekmetric? Wanna know? Learn more HERE

Matt Fanslow hosts the Diagnosing the Aftermarket A to Z podcast. Today, we discuss whether you truly can future-proof your shop. Matt says you have to start with passionate and engaged technicians. Also, where in the world is ADAS calibration taking this industry?

00:00 "Podcast Setup Quirks & Cleanliness"

05:05 "Wrestling with Ownership Importance"

08:12 "Shop Growth Through Shared Expertise"

11:55 Key Employees' Ownership Frustration

16:03 TechMetric Transformed Our Shop Management

16:53 "TechMetric: Fueling 300% Growth"

20:55 Subscription Price Increase

24:12 Assessing Profitability in Business Pricing

28:16 Automotive Programming Monopoly

33:18 Right People Over Rules

34:43 Keeping Teams Motivated

38:28 Tech Fatigue Over the Years

40:40 Engagement: Key to Future-Proofing

44:36 Curiosity Affects Interview Perspective

48:43 Demand for Practical Auto Diagnostics Training

51:13 ADAS Education Challenges

54:29 Collision Shop Insurance Discounts

In this episode, I checked on my shop while recording. How? By using the Tekmetric mobile app. A great tool I use often. You could, too. Sign up for Tekmetric HERE

Having accountability as a shop owner is essential to running a successful operation. I'm seeing the benifits now with my small shop through the coaching organization, Elite Worldwide. They can do the same for you. Learn more HERE

John Phelps from Tekmetric and Katy Carl, a shop owner from Upstate New York, shared with me what they've done wrong this year. We talk processes, customer convenience, four-day work weeks, and how I've found success being open on Saturdays. 

00:00 Brain Development in Young Adults

04:21 "Raising Kids in a Digital Age"

06:47 Tekmetric Transforms Shop Management

10:56 Reluctant Family Business Acquisition

15:13 "Expansion and Hiring Updates"

18:56 Revamping Auto Industry Leadership

21:27 Streamlining Growth with Shop Genie Acquisition

24:53 Innovative Development Through Foresight

27:55 Scaling Challenges in Growing Startups

29:38 "Ego and Insularity in Business"

32:52 Lesson Learned, Team Revitalized

37:20 "Success Hinders Dealership Progress"

40:10 Retail Pricing Trends and Auto Industry

43:22 Adams Automotive Program Insights

48:30 "Maintaining Energy for Yearly Goals"

49:21 Accountability Coaching Experience Documented

52:20 "Seeking Successful Break and Growth"

55:29 Tekmetric Team and Growth Overview

59:22 "Confessions of a Shop Owner"

Simply put, Tekmetric is the best shop management software on the planet. So, if you're not using it, you're shop isn't where it could be. Try them out HERE

If you listened to ep 10, Matt Lofton from Elite Worldwide called me out about how I handled a tech at my shop. And now, that situation is in a better place. I need that accountability. I think every shop owner does. Find out how Elite Worldwide can help you HERE

Register for Fueling Connections in Mooresville, NC April 11-12 with Josh and Lola: CLICK HERE

In this episode, Mike Allen, Bryan Pollock, Josh Parnell, and (Lola) Lauralee Schmidt talk about Fueling Connections coming up in April and why it's an important event for shop owners. Mike confessed about a blunder at his shop last week, too. 

00:00 It Snows Where Bryan Lives and Doesn't Where Mike Lives

07:34 Leadership Coach and Speaker Journey

15:00 Overlooked Car Issues Lead to Repairs

19:32 TechMetric Boosts Business Performance

23:38 Customer-Supplied Parts Installation Issue

32:34 Evolving Leadership Processes

37:41 Improving Missed Call Response

43:30 "Connection Before Profit"

44:32 "Empowering Service Teams for Growth"

50:56 Varied Commitment Among Team Members

59:36 Automotive Leadership Focus

01:01:52 Confessions of a Shop Owner

When it comes to shop management systems, in my opinion, you have only one smart choice. Tekmetric. So be smart. And use Tekmetric. You'll thank me later. Learn more HERE

Today, you'll get a glimpse into what a coaching call with Elite Worldwide can look like. That's because Mike and Matt sit down for a coaching call about one of Mike's shops. They go over how to mix personal goals and professional ambitions and strategies for increasing efficiency and revenue at the shop.

00:00 Aligning Goals with Action Plan

06:29 Aligning Personal and Business Goals

08:44 Aligning Team Goals with Personal Growth

12:58 Monetary Motivation in Work

16:11 Fixed Salary for Productivity

18:20 Calculating Effective Labor Costs

20:32 Understanding Technician Costs

24:15 Boosting Efficiency and Productivity

26:56 "Non-Conformity Why Statements"

32:56 Increasing Daily Revenue with Fewer Cars

36:15 TechMetric Performance Report Discussion

39:36 Improving Service Efficiency & Execution

42:15 "Understanding Business Purpose and Process"

45:45 Customer-Business-Employee Triangle Insight

49:09 Optimizing Advisor and Technician Goals

51:12 "Managing Ethics and Incentives"

If you're like me and aren't good at marketing, don't do it on your own. Let the experts handle it. Touch HERE for more on Turnkey Marketing.

Tekmetric transformed my shop. Plain and simple. Want that for yours? Touch HERE

When I used the maintenance tool for the fist time with Detect Auto, my mind was blown. My advisors had the same reaction - and then SO MUCH MORE TIME. Learn more about Detect Auto and book a free demo now!

For years I thought I could handle the hiring process on my own. But, after far too many bad hires, it was clear I needed help. Promotive came through for me with a rock star hire in just a few days and I couldn't be happier. Swallow your pride and bring in Promotive for that open position you have at your shop today. You can thank me later. Learn more HERE

AI for Shop Owners: Open the Hood of the Future is happening June 12-13 at Carfix in Raleigh, NC. Use AI to your advantage! Register HERE

In this episode, Bryan and Mike are joined by Kirby Sawyer, owner of Super Rupair in Boulder, Colorado, a shop specializing exclusively in Subaru repair. Kirby shares the story of building a thriving, high-volume specialty shop, including his unique journey from employee to future owner. Of course, they get into charging for diag and why training is critical. 

00:00 "Meet Kirby Sawyer"

03:34 "Mobile Diagnostics and Accountability"

06:55 "Nissan's Legal Name Battle"

11:40 Obsolete Subaru Glass Stockpile

14:48 Economical but Prone to Corrosion

16:27 Bar Trick with Number Cards

19:47 Endless Subaru Cycle

24:27 "Awkward Car Exchange Moment"

28:58 Battery Tester Insights

32:34 Turnover and Pay Plan Success

33:23 Techs Improve Efficiency Rapidly

37:38 Offer to Buy High-Mileage Accord

39:43 Car Sales and Friend Recommendations

44:44 Expo Hospitality Suite Sponsored

48:47 "Refusal and Recommendation Story"

51:18 "Shop Dog Comfort Gone Awry"

54:16 "Farmer's Essential Values Test"

Bryan is now considering the switch to Tekmetric, are you? Learn more HERE

Shop coaching has helped me stay on course managing my business. Elite will help you too. Try them HERE

In this episode, Josh Coomes comes on to talk about his troll game and how he runs his business as a former service advisor. The guys talk about how important a strong team is and how constructing it can take a while. 

00:00 Choosing Tekmetric Over Shop Boss

09:29 Goal-Setting System for Success

15:44 Army Career Path in Power Jobs

17:51 Degenerative Disc Surgery Experience

23:04 Custom Brake Service Promotion

32:49 Generous Gesture and Donation Plan

38:20 Staying Profitable in Business

43:45 Fault Diagnosis and Cost Confusion

45:27 Adjusting Labor Rates for Profitability

54:21 Efficient Dealership Work Flow Strategy

56:48 "Ensuring Technician Safety First"

01:05:47 "Confessions of a Shop Owner"

01:06:25 "Shop Ownership Journey"

If I had one piece of advice I could give you that could take your shop to the next level, it would be for you to start using Tekmetric. So, are you? Make the change HERE

Greg Buckley and Stephane Grabina enter the confessional in today's episode. They each talk through the challenges of having consistent leadership with staff. They even discuss the increasingly popular topic of the four-day workweek.

00:00 Trade Consistency: No Magic Needed

03:43 "The Process-Driven Coaching Debate"

08:39 "Implementing the Rack Attack Idea"

09:31 "Engagement Essential for Success"

15:24 Campaign Failed: No Calls Received

18:55 Hands-Off Approach Backfires

19:47 Implementing New Store Concepts

22:52 Free January Saturday Oil Changes

28:24 Incremental Growth Despite Implementation Challenges

29:40 Finding Motivation and Connection

35:14 Data Significance Debate

36:17 Unconventional Performance Measuring Approaches

39:24 Elite Diverse Auto Group Accountability

44:49 "Mindset Shift for Better Matches"

48:27 "Car Repair Diagnostics Expert"

52:07 Shop Training Plan Evaluation

54:13 "Wishing for a Dedicated Sarah"

If something is just a bit "off" at your shop, you could be using the wrong Shop Management System. Do what I did and switch to Tekmetric. Learn how HERE

Feel like you've hit a wall as a shop owner but want to keep getting better? Check out some of the best auto shop coaching the industry has to offer with Elite Worldwide. Sign up HERE

In this episode,  Dutch Silverstein shares his stance on pricing, saying many shops simply miss the mark. Dutch then enters the confessional, and you'll hear him share some crazy stories.

00:00 "Moral Compass Mid-Course Correction"

07:08 Free Diagnostics in Repair Scenarios

15:22 "The 5% Dilemma in Auto Shops"

17:18 Pre-Approval for Repair Evaluation

24:20 Flexible Diagnostic Retainer Policy

30:30 Finding Top Dead Center

36:07 Effective Communication & Responsibility

39:24 Pay Structures in Auto Repair

47:53 Labor Rate Posting Rules

51:41 "Mixed Signals: Pizza Amidst Pay Cuts"

53:57 "Secret Pizza Party Advice"

Today, I remind Lucas that Tekmetric is the superior Shop Management System. Maybe he will make the switch? I know you should. Learn more HERE

Today, Mike and Lucas talk about embezzlement, yelling at customers as a shop owner, and how to learn lessons from mistakes.  Lucas talks about a leadership class in San Diego he attended and how it impacted his management approach. Lucas then enters the confessional to talk about a confrontation he had with a customer he should have fired years ago. Does he regret how he handled it? 

00:00 Leadership Psychology in Business Deals

05:21 Rewriting Your Inner Dialogue

12:11 "Embrace Struggle, Aspire Higher"

20:40 Cookie Shop Car Service

25:13 Morning Decision-Making Moment

31:00 Regret Over Rushed Manager Changes

31:44 Reflection on Past Decisions

39:04 Close-Knit Workplace Bonding

47:26 Demanding Employer with Communication Struggles

51:40 Establishing Family Business Governance

57:41 Changing Stories Trigger Suspicion

01:02:38 Hiring a Coach Experience

01:06:34 Opposing Frivolous Lawsuits for Healing

01:11:07 City Controller's $52M Theft Uncovered

01:15:00 Unintended Consequences of Reporting Fraud

01:24:28 IRS Tax Liability Confusion

01:30:13 Unmanaged Culture and Leadership Issues

01:31:36 Confidence in Problem-Solving Ability

01:36:25 Confessions of a Shop Owner

If you haven't tried Tekmetric at your shop, you're honestly making a mistake. Don't put it off any longer, and try them today. CLICK HERE for more.

A good business coach makes all the difference in this industry. That's why for years, I've used Elite Worldwide. Need a coach, or want to know how they can help you? CLICK HERE

Joe Adams is a second-generation shop owner at Adams Automotive in Houston, Texas. Joe talks about the challenges of trying to carry on the family business. Mike and Joe talk a lot about Joe's mentor, Todd Hayes, and how he's helped Joe realize a few key things: to focus on what works and strive for high-margin through exceptional customer service. 

00:00 "Business Boom Post-COVID Surge"

03:58 Business Transition Concerns

08:05 Assessing Technician Expertise

13:11 Father-Son Business Dynamics

15:03 Girlfriend's Intuition Senses Troublemaker

19:08 Success and Financial Fulfillment

23:41 Passion and Hard Work Balance

24:40 Reflective Leadership and Sales Coaching

28:25 Work Variety and Training Passion

31:40 Service Pricing Justification

33:40 "Maximizing Profit Through Selective Work"

37:53 "From Facebook to Full Parking Lot"

40:21 "Controversy on Opening Sundays"

Is your shop management software giving you a headache? Mine was too, till I made the switch to Tekmetric - give them a try. CLICK HERE

Today, Zeb Beard tells the story of how he became a baller shop owner and why he has a no-nonsense approach to customer service. He also brags on his unique business model, which includes a massive 62,000-square-foot facility. He lives on-site and has living quarters for potential out-of-state hires. Crazy huh? You also won't believe Zeb's marketing strategy.

00:00 Thorough Vehicle Quality Assurance

08:38 Remote Worker Accommodations Concept

13:04 Dozer Foundation Miscalculation

16:57 Trusting Instincts in Hiring

26:39 Avoiding Unwise Business Competition

28:40 Affordable Coaching: Life-Changing Impact

34:42 Joining BNI and Business Coaching Experience

41:30 Developing Wine Tasting Skills

47:06 Parallel Lives in the Auto Industry

50:52 Engine Sales Experience and Challenges

54:12 Customer Refuses Warranty Return Process

01:01:50 Heaviest Tanning Bed Experience

01:09:12 Discovering Dirt Track Racing

01:10:18 Go-Kart Adventures of the 90s

01:16:10 "Confessions of a Shop Owner"

I use Tekmetric at my shop, and it's changed everything! It can do the same for you. CLICK HERE to learn how.

If not for Elite Worldwide and their help to keep me in line with one-on-one coaching, I'm not sure where my shop would be today - or me for that matter! They can help you too - TOUCH HERE to find out how.

Mike Allen is joined by Matt Lofton, Elite Worldwide's Director of Coaching. Mike is gonna air out all his problems with these monthly coaching calls! Poor Matt...Today Matt tells Mike how important morning huddles and team meetings are for his team. Mike talks about his financial challenges and strategic goals for 2025. 

00:00 Matt started sales at 17 and managed business at 19.

04:41 Transitioned from racing to the automotive repair business.

10:04 I Started racing young; I initially wanted a football career.

11:14 Progressed from local to national racing success.

15:48 Started business locally to ensure true success.

19:31 Coaching effectiveness depends on relevant experience.

24:16 Plan: Add staff after reaching 100 hours.

28:13 Business analysis report calculates financial metrics.

32:01 Target ARO $700-$750; AWRO $1400-$1500; 50% close.

35:01 Implement the "rack attack" concept for improved service.

36:57 Learn, laugh, and share confessions; subscribe for more!

Tekmetric has changed the game at my shop, so why would I NOT tell you about it? Learn more about how they can do the same for you. CLICK HERE 

Mike and Bryan chat with Tonnika Haynes, Lauralee Schmidt, and Dan Thieken on today's episode. Their conversation will entertain and cover things like the challenges of mandated inspections, marketing expenses, and failed repairs. Got something you'd like to confess? Drop us a line at mike@confessionsofashopowner.com.

00:00 Trust your instincts; coaches need evaluation.

10:06 Different perspectives are crucial in basketball coaching.

14:34 People pay unnecessarily for insights, frustratingly breadcrumbed.

19:00 A successful 20-group meeting involves give-and-take.

23:32 Resisting condescension, questioning teaching assumptions.

32:33 Repair failed; rain-damaged outside connection blamed.

34:24 Working outdoors beats tech duties in the shop.

41:17 Loyalty over bargains; dealing with difficult customers.

46:10 Dad secured the future by buying another store.

55:36 Dealers lack training for effective car diagnostics.

57:40 Dealer warranted truck; shared log for approval.

01:05:26 Confessions shop owner: honesty, humor, engaging discussions.

I use Tekmetric at my shop, and it's changed everything! It can do the same for you. CLICK HERE to learn how.

If not for Elite Worldwide and their help to keep me in line with one-on-one coaching, I'm not sure where my shop would be today - or me for that matter! They can help you too - TOUCH HERE to find out how.

It's episode 1! Today, Mike and Bryan talk about how they manage staff morale and throw team parties. Bryan goes over the pros and cons of open bars and cash bars at parties, while Mike likes using a wristband system. They also discuss why they buy meals for staff.

00:00 Welcome to an entertaining automotive aftermarket podcast!

07:50 Juggling responsibilities with tightly scheduled routines.

10:47 Discussing business growth, quality, and pricing strategies.

20:48 Dealer group recruits college kids with funding.

21:36 Dealer recruitment hinders community college graduation rates.

28:41 Lucas Underwood evolved and built a larger successful shop.

35:44 It's costly, choosing essentials over desires.

39:33 Indefinite timeline requested for truck delivery.

47:07 New York training: minimal weekend time commitment.

52:25 Invest in training, and scan tools to solve problems.

55:28 Schedule change: Weekends now include workdays.

01:03:47 Confessions of a Shop Owner podcast overview.

01:04:53 Bryan chopped down all his pine trees.

Register for Tekmetric's Tektonic Conference in Huston April 9-11 and use Code CONFESSIONS500 for $500.00 off. HERE

Turnkey Marketing takes the stress of doing something I'm not good at off my plate. And gives it to someone who is. Click HERE for more.

Elite Worldwide has CHANGED my business and life through their one-on-one coaching. Use them like I do HERE

For years I thought I could handle the hiring process on my own. But, after far too many bad hires, it was clear I needed help. Promotive came through for me with a rock star hire in just a few days and I couldn't be happier. Swallow your pride and bring in Promotive for that open position you have at your shop today. You can thank me later. Learn more HERE

AI for Shop Owners: Open the Hood of the Future is happening June 12-13 at Carfix in Raleigh, NC. Use AI to your advantage! Register HERE

Today, Mike and Matt switch things up and talk about Elite's new coaching program. Matt covers the five keys for shop success, including financial literacy, maximizing car opportunities, streamlined customer experience, retention strategies, and effective leadership and employee management. 

00:00 Elite's New Program

06:05 Networking Insights for Business Growth

07:16 Streamlining Business Success Program

10:52 Profit-Driven Automotive Management Strategy

14:12 "Door Rate vs. Effective Labor Rate"

19:17 "Maximizing Automotive Repair Revenue"

21:27 Streamlining Automotive Service Processes

26:22 Customer Retention Strategies

30:02 Streamlined Recruitment and Quick Offers

32:06 Effective Employee Management Strategies

38:18 Improving Business by Slowing Down

41:58 Balancing Urgency and Business Foundations

43:50 Affordable Shop Management Pricing

46:38 Staffing and Performance Challenges

Tekmetric opened my eyes to just how much a good SMS will do for a shop. Their software is top of the line, and with them, so is my shop. Try them for yourself HERE

My marketing before and after signing up with Turnkey Marketing is pretty scary. In a good way. Get your marketing right today HERE

Make your techs happier with Detect Auto. They'll stop getting "check noise" or "check vibration" from advisors with the customer concern tool. It will CHANGE YOUR LIFE. Book a demo HERE

For years I thought I could handle the hiring process on my own. But, after far too many bad hires, it was clear I needed help. Promotive came through for me with a rock star hire in just a few days and I couldn't be happier. Swallow your pride and bring in Promotive for that open position you have at your shop today. You can thank me later. Learn more HERE

Jack Shields is the owner of Jack's Auto and Tire in Chrystal Lake, Illinois. Today, he joins Bryan and Mike to reignite the conversation about free diag, pricing, and the ups and downs of shop ownership. Jack started in the industry working in his father's shop and now runs a brake-focused shop, and stresses being transparent and building trust with customers. 

00:00 "Embracing My Way in Auto Sales"

06:06 Struggling to Delegate Business Tasks

15:03 Strategic Giveaway Advice for Shops

19:51 Improving Mechanic Training Quality

22:26 Specialty Shops' Worth Defended

27:37 Contemplating Business Expansion Decisions

34:34 Cost Breakdown for Labor and Parts

41:34 Car Repair Assistance Overview

48:38 Corporate Takeover of Local Shops

49:47 Retiring Shop Owners Face Transitions

58:34 Mug Club Proposal for Revenue

01:00:15 Exclusive Specialty Auto Shops

01:08:32 "Friday Night Automotive Hangout"

Tekmetrics' business model of listening to customers' needs and implementing new systems makes them super shop-friendly. Start using them at your shop today HERE

Turnkey Marketing has made my life SOOO much simpler, AND they've helped keep the phone ringing. Do you need these two things too? Learn more HERE

Elite Worldwide coaching has changed the game for me and my shop. Need a boost? Use Elite like I do. HERE

For years I thought I could handle the hiring process on my own. But, after far too many bad hires, it was clear I needed help. Promotive came through for me with a rock star hire in just a few days and I couldn't be happier. Swallow your pride and bring in Promotive for that open position you have at your shop today. You can thank me later. Learn more HERE

AI for Shop Owners: Open the Hood of the Future is happening June 12-13 at Carfix in Raleigh, NC. Use AI to your advantage! Register HERE

In this episode, Mike and Bryan are joined by Brandon Dills of Jarhead Diagnostics. They also talk shop ownership challenges when Brandon explains why he closed his shop previously and what inspired him to reopen with a more balanced, focused approach. They also get into the world of manufacturing custom diagnostic tools, discussing how Brandon manages production, responds to one-off customer requests, and the benefits (and headaches) of scaling up using 3D printers.

00:00 Is Bryan a Traitor for Supporting the Changing the Industry Podcast?

10:20 Business Animosity and Expo Popularity

14:19 Product Feasibility Challenges

19:37 Rare Vintage Tools Market Insight

24:13 Fireworks, Boating, Chaos

28:32 Rushed Mistakes with Boat Trailers

33:21 Different Paths to Business Success

40:28 Limited Auto Repair Options

48:20 "Redneck Workout: Tree Lifting"

54:27 Tekmetric New CRM

57:47 Real-Time AI Call Monitoring

Soooooo - a lot has been happening in the groups, and we just had to jump in to share our thoughts. 

00:00 "No Charge Diagnostics Debate"

04:33 Pricing Double Standard in Auto Repair

07:24 Free Diag vs. Paid Service

13:06 Adapting to Market Needs

15:48 "Embracing Different Approaches"

17:05 Daily Automotive Diagnostics Insights

20:19 "Key to Success: Service Strategy"

If you're like me and aren't good at marketing, don't do it on your own. Let the experts handle it. Touch HERE for more on Turnkey Marketing.

Tekmetric transformed my shop. Plain and simple. Want that for yours? Touch HERE

When I used the maintenance tool for the fist time with Detect Auto, my mind was blown. My advisors had the same reaction - and then SO MUCH MORE TIME. Learn more about Detect Auto and book a free demo now!

For years I thought I could handle the hiring process on my own. But, after far too many bad hires, it was clear I needed help. Promotive came through for me with a rock star hire in just a few days and I couldn't be happier. Swallow your pride and bring in Promotive for that open position you have at your shop today. You can thank me later. Learn more HERE

AI for Shop Owners: Open the Hood of the Future is happening June 12-13 at Carfix in Raleigh, NC. Use AI to your advantage! Register HERE

Jon Cabak and Josh Oberlander founded the auto repair AI-driven tech company Detect Auto. Today, they talk with Mike about how in the world all this got started and share stories of what they've learned along the way. Even some things they've seen in shops around the country that SHOCKED them. Oh, and there could be a sponsor event happening at ASTA now? Stay tuned for more.

00:00 "Breaking into Automotive Sales"

06:05 Fans Are Nice in Repair Shops

07:19 Automotive Shop Process Automation

12:11 AI-Powered Customer Query Tool

13:33 Streamlined Diagnostic Questionnaires for Technicians

18:18 New Tool Enhances DVI Reports

23:07 Overwhelmed and Exhausted from Events

24:38 "Time to Host Our Events"

29:25 Failed Camera System Project

33:03 "Improving Shop Communication Methods"

Tekmetric opened my eyes to just how much a good SMS will do for a shop. Their software is top of the line, and with them, so is my shop. Try them for yourself HERE

My marketing before and after signing up with Turnkey Marketing is pretty scary. In a good way. Get your marketing right today HERE

Make your techs happier with Detect Auto. They'll stop getting "check noise" or "check vibration" from advisors with the customer concern tool. It will CHANGE YOUR LIFE. Book a demo HERE

For years I thought I could handle the hiring process on my own. But, after far too many bad hires, it was clear I needed help. Promotive came through for me with a rock star hire in just a few days and I couldn't be happier. Swallow your pride and bring in Promotive for that open position you have at your shop today. You can thank me later. Learn more HERE

In this episode, Mike learns that fish hung on a wall are just plastic. He, John Firm, Michael Guenther, and Jeff Compton also get into some ESO talk, free Diag, and if free oil changes are ruining this industry. They also share firsthand experiences managing small-town customer relationships, including the challenges of offering credit and dealing with overdue invoices.

Timestamps:
00:00 Mounted Fish Aren't Real??

09:51 Rising Star in Auto Industry

14:46 "Efficiency Concerns with Machine"

17:28 "Free Car Diagnostics Explained"

22:42 "The Cost of Your Dream Car"

28:44 "Oil Change Pricing Dilemma"

32:02 "Fish of a Thousand Casts"

42:31 "Local Store Credit System"

47:44 Customer Loss After Payment Struggle

50:06 "Bronx Tale $10 Lesson"

55:37 Fishing Etiquette at Docks