In today's episode, we look into a crucial aspect often overlooked in business growth: authenticity. Despite knowing all the strategies and tactics, if your business feels stagnant, it might be because you're not authentically representing yourself. 

Our guest, Tracy Harris, a seven-figure CEO shares insights on how to show up confidently and authentically in your business and content. 

If you're seeking to unlock your full potential, this episode is a must-listen. 

Key Takeaways:

Intro (00:00)

Tracy’s insights of lacking authenticity in business and stresses the importance of staying true to oneself (04:20)

Process of transitioning towards authenticity and acknowledges the influence of mentors and groups (10:59)

Two essential tools to help you discover your authentic self according to Tracy (30:55)

What does authentic mean according to Tracy (38:25)

Episode wrap-up (48:41)

Additional Resources:

Tracy’s website: https://tracyharris.co/

Unlock your future self with Tracy’s FREE Guided Visualization: https://tracyharris.co/futureself

Mums With Hustle Podcast:

https://podcasts.apple.com/au/podcast/mums-with-hustle-podcast/id1044168565

Learn how to work with Shana: https://www.shanalynn.com/

FREE 7-minute Community Training: https://connect.communitycultivated.com/training

FREE Community Creators Hub: https://connect.communitycultivated.com/hub

Learn more about Shana’s Community Training Program: https://www.shanalynn.com/cultivate

Connect with Shana: https://www.instagram.com/shanaspeaks

Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.

Be sure to follow the podcast, so you never miss an episode!

Want to unlock the secrets of writing copy that drives sales and inspires action? Join Shana for an insightful conversation with Anna Powers. Anna is a conversion copywriting expert, a certified trainer, and even a lawyer.

Don't miss this chance to gain valuable insights into the world of persuasive copywriting.

Check out the Full Episode: https://www.shanalynn.com/podcast/create-clickworthy-copy-that-keeps-your-customers-engaged-with-anna-powers

Key Takeaways:

Intro (00:00)

What is the difference practically when it comes to conversion copywriting? (00:48)

Episode wrap-up (06:54)

Additional Resources:

Anna’s website: https://www.saraannapowers.com

Download the free Guide to the Business of Copywriting and get started turning your words into wealth: https://www.saraannapowers.com/guide

Anna’s Social Media Accounts:

Instagram: https://www.instagram.com/saraannapowers/

Facebook: https://www.facebook.com/saraannapowers

Threads: @saraannapowers

Learn how to work with Shana: https://www.shanalynn.com/

FREE 7-minute Community Training: https://connect.communitycultivated.com/training

FREE Community Creators Hub: https://connect.communitycultivated.com/hub

Learn more about Shana’s Community Training Program: https://www.shanalynn.com/cultivate

Connect with Shana: https://www.instagram.com/shanaspeaks

Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.

Be sure to follow the podcast, so you never miss an episode!

Is your community struggling? It may feel like a ghost town or the culture has become out of sync. 

In this brief highlight from another episode, Shana shares important insights to help you revive your struggling community and bring it back to life.

Key Takeaways:

Intro (00:00)

The impotence of a community strategy. (00:30)

What is a realignment moment according to Shana? (01:08)

Episode wrap-up (04:33)

Additional Resources:

The Secret to Building Thriving Online Communities with Shana Lynn - The Creators Adventure: The Secret to Building Thriving Online Communities [with Shana Lynn]- The Creator's Adventure #108

Learn more about Shana’s Community Training Program: https://www.shanalynn.com/cultivate

Learn how to work with Shana: https://www.shanalynn.com/

FREE 7-minute Community Training: https://connect.communitycultivated.com/training

FREE Community Creators Hub: https://connect.communitycultivated.com/hub

Connect with Shana: https://www.instagram.com/shanaspeaks

Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.

Be sure to follow the podcast, so you never miss an episode!

If you have ever felt the weight of responsibility for getting your clients results, lost sleep over someone not making progress in your program, or over delivered to the point of burnout, then this episode is for you. Shana talks about boundaries and one mindset shift you need to make to start setting better boundaries today.

Key Takeaways

- Why you are not responsible for client results (01:02)

- Healthy boundaries are essential for a successful business (02:18)

- You are responsible TO clients, not FOR them (02:34)

- Don’t sell and ghost (05:11) 

Additional Resources: 

- Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course

- Get in touch: https://www.shanalynn.com/connect 

- Follow me on IG: https://www.instagram.com/shanaspeaks

Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.

Be sure to follow the podcast, so you never miss an episode!

Have you ever wondered how you can leverage your industry ecosystem to create partnerships and relationships that will benefit you and your customers or members?

In this episode, Candace D'Agnolo shares her secrets on how you can do just that.

Key Takeaways

- Meet Candace- The Pet Boss (01:20)

- How to get involved in your local community (03:21)

- The riches are in the niches (08:46)

- How to become a leader in your niche (12:24)

- Tips to leverage relationships in your ecosystem (17:36)

- Collaborative relationship building (22:59)

- Showing your value inside a community (25:02)

- The ripple effect of a community (28:45)

- It all takes one relationship (32:27)

Additional Resources: 

- Access Candace D'Agnolo’s podcast, blog, and other freebies here: https://petboss.com/

- 77+ Ideas for Building a Stronger Community (Free Download): https://bit.ly/connection-ideas

- Join the waitlist for my course: https://www.shanalynn.com/course

- Get in touch: https://www.shanalynn.com/connect 

- Follow me on IG: https://www.instagram.com/shanaspeaks

Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.

Be sure to follow the podcast, so you never miss an episode!

How do you use customer success stories in your business?

In this episode, Shana explains how to leverage those stories to their full potential, and she shares tips that will allow you to get more mileage out of every customer success story that you have.

Key Takeaways

- The power of storytelling (00:57)

- Using stories to help people overcome self-limiting beliefs (04:29)

- Three key aspects of stories inside your business (06:11)

- How to collect customer stories (07:13)

- Sharing your stories (10:17)

- Streamline Story System (13:31) 

Additional Resources: 

- Streamline Story System: https://www.streamlinedstorysystem.com

    Use Coupon Code ‘CREATORS’ to get a Discount

- Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course

- Get in touch: https://www.shanalynn.com/connect 

- Follow me on IG: https://www.instagram.com/shanaspeaks

Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.

Be sure to follow the podcast, so you never miss an episode!

Do you have a good onboarding process? In this episode, Shana explains one key step you may be forgetting.

Key Takeaways

- The onboarding process will determine the success of your users long-term (01:18)

- Always be onboarding (03:03)

- The ripple effect of a great onboarding process (07:35)

- Preparing the existing community to welcome new members (11:06)

Additional Resources:  

- Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course

- Get in touch: https://www.shanalynn.com/connect 

- Follow me on IG: https://www.instagram.com/shanaspeaks

Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.

Be sure to follow the podcast, so you never miss an episode!

If you want to know how to get your members engaged, activated right away, and showing up to your live calls, this episode is for you. Susan Bradley is revealing a strategy she uses to run new member calls that is leading to fast action and a 90% show-up rate.

Key Takeaways

- Meet Susan Bradley (01:01)

- The best community Susan has been part of (04:18)

- How to run new members calls (07:09)

- The purpose of new member calls (12:49)

- How to increase the show up rate for your orientation calls (17:12)

Additional Resources:  

- The roadmap to $50K on Shopify Podcast: https://thesocialsalesgirls.com/podcast/

- Growth Plan Workshop: https://watch.thesocialsalesgirls.com/s/77wKvQ

- Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course

- Get in touch: https://www.shanalynn.com/connect 

- Follow me on IG: https://www.instagram.com/shanaspeaks

Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.

Be sure to follow the podcast so you never miss an episode!

What does it mean to be a 7-figure business owner? It doesn't always mean 7-figure profits. In this episode, Shana passes on her wisdom and experience from being an entrepreneur for over 10 years.

Key Takeaways

- Who is a 7-figure business owner? (00:48)

- Revenue is all good, but what’s your profit (04:48)

- Setting aside money for taxes and business savings (07:31)

- Working backward to determine your profit margin (08:06)

- Don’t worry about 7 figures (13:31) 

Additional Resources:  

- Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course

- Get in touch: https://www.shanalynn.com/connect 

- Follow me on IG: https://www.instagram.com/shanaspeaks

Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.

Be sure to follow the podcast, so you never miss an episode!

Learn how 2 companies' customer service experiences had a huge impact on my opinion and probability to use them in the future. What's the difference? Find out in this episode.

Key Takeaways

- The tale of 2 customer experiences (01:11)

- It is inevitable to make mistakes – how do you resolve them (06:48)

- How to respond to customers strategically (10:29)

- 2 things to always remember (16:16)

- How a relationship ends determines how you feel about it (19:04) 

Additional Resources:  

- Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course

- Get in touch: https://www.shanalynn.com/connect 

- Follow me on IG: https://www.instagram.com/shanaspeaks

Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.

Be sure to follow the podcast, so you never miss an episode!

Are you struggling to keep your members engaged and making progress?

In today's episode, Oonagh Duncan shares a simple accountability challenge that has her members making more progress, leading to better testimonials and higher retention.

Key Takeaways

- The best community Oonagh has been part of (03:34)

- Creating a unique culture in your online community (06:14)

- How an accountability challenge works (09:22)

- Why accountability increases retention rates (16:13)

- The benefits of having an accountability challenge for your members (17:45)

- How to incorporate accountability checkpoints (20:10)

Additional Resources:  

- Get Oonagh Duncan’s Gifted Starter Kit for FREE here

- Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course

- Get in touch: https://www.shanalynn.com/connect 

- Follow me on IG: https://www.instagram.com/shanaspeaks

Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.

Be sure to follow the podcast so you never miss an episode!

Want to know how to get more conversions from your free community or Facebook group? In this episode, Shana shares 4 keys to increasing sales in your free group. 

Plus, she is soapboxing on 3 little words that can hold you back from getting more conversions.

Key Takeaways

- It’s ok to be ‘salesy’ (01:05)

- The best way to sell is through connections (03:33)

- Create awareness of the need for a solution (04:24)

- Prepare your community to become perfect customers (05:02)

- Invitation to make more progress (06:07)

Additional Resources:  

- Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course

- Get in touch: https://www.shanalynn.com/connect 

- Follow me on IG: https://www.instagram.com/shanaspeaks

Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.

Be sure to follow the podcast, so you never miss an episode!

This 15-minute strategy could be your invitation to fewer refunds and higher retention. I'm going to tell you what it is and 3 ways you can leverage it in your online program.

Key Takeaways

What is a member success call? (01:07)

How to use these calls in your program (03:57)

Onboarding is a great time to welcome new members with a call (04:03)

Reactivate your members with a call (05:08)

Call them before they cancel (07:05)

The huge return on investment on member success calls (10:03)

Additional Resources:  

- Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course

- Get in touch: https://www.shanalynn.com/connect 

- Follow me on IG: https://www.instagram.com/shanaspeaks

Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.

Be sure to follow the podcast, so you never miss an episode!

Effective copywriting is a cornerstone skill for nurturing vibrant communities and ensuring high retention rates within membership programs. 

Today, Shana is here to unveil four straightforward yet powerful questions you can use to supercharge your copywriting efforts.

Key Takeaways:

Intro (00:00)

Top priorities when driving progress according to Shana (00:41)

Four questions for effective copywriting (02:57)

Episode wrap-up (11:07)

Additional Resources:

Learn more about Shana’s Community Training Program: https://www.shanalynn.com/cultivate

Learn how to work with Shana: https://www.shanalynn.com/

FREE 7-minute Community Training: https://connect.communitycultivated.com/training

FREE Community Creators Hub: https://connect.communitycultivated.com/hub

Connect with Shana: https://www.instagram.com/shanaspeaks

Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.

Be sure to follow the podcast, so you never miss an episode!

Instagram expert Tracy Harris breaks down the three best types of reels you need to be doing to grow your Instagram community, email list, and get more customers.

She also shares some of her best tips from growing her own community, Mums With Hustle.

Key Takeaways

- Mums with Hustle group (08:32)

- How culture impacts your community and your business (18:45)

- How an Instagram reel is the fastest way to build a community (20:25)

- Upcoming features update for Instagram reels (22:13)

- The 3 different types of reels to grow your community (23:10)

- Organic Instagram strategy (29:06)

- How to make your first reel (41:42)

Additional Resources:  

- Get Instagram Reels Quick-Start Guide: https://tracyharris.co/reels/

- Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course

- Get in touch: https://www.shanalynn.com/connect 

- Follow me on IG: https://www.instagram.com/shanaspeaks

Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.

Be sure to follow the podcast, so you never miss an episode!

Stop hiding your cancellation button. This strategy some business owners use to help their business is actually hurting it in the long run.

I'm sharing 3 reasons you need to change your mindset around your cancellation process and leverage it to your advantage.

Key Takeaways

- Refining your cancellation process (01:01)

- Hiding your cancellation process doesn't help with retention (01:46)

- The new California law (02:23)

- Information is power (03:15)

- Cancellations are good resell opportunities (04:20)

- Customer experience is your brand (06:30)

- Make your cancellations memorable in a good way (11:12)

Additional Resources:  

- Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course

- Get in touch: https://www.shanalynn.com/connect 

- Follow me on IG: https://www.instagram.com/shanaspeaks

Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.

Be sure to follow the podcast, so you never miss an episode!

There's a lot we can learn from traditional brands and businesses about how to build communities online. I've recently been observing how Target cultivated its community.

Now I'm sharing 4 lessons you can apply to your online business that I learned from watching Target.

Key Takeaways

- Create exclusivity (01:56)

- Build culture by sharing your values (04:04)

- Curate conversations (06:36)

- Elevate your community (08:59)

Additional Resources:  

- Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course

- Get in touch: https://www.shanalynn.com/connect 

- Follow me on IG: https://www.instagram.com/shanaspeaks

Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.

Be sure to follow the podcast, so you never miss an episode!

If you're an online course or membership owner, you're always looking for ways to create more connection among your members. One of the best ways to do that is with online networking events that bring your community together to brainstorm and connect with each other.

But how do you structure an event that's effective and fun?

Suzi Dafnis breaks down the framework she's been using to run successful networking events for her members that keep her members coming back month and month.

Key Takeaways

How to create connection and progress in your community (09:12)

People come for the content but stay for the community (14:06)

Proprietary framework for facilitating online discussions (14:30)

Creating accountability in your community (18:08)

Keep the structure of your networking event simple (22:45)

Additional Resources:  

- Her Business Podcast: https://herbusiness.com/podcasts/

- Get on the waitlist for Her Business Network: http://herbusinessnetwork.com/

- Her Business Free Facebook Group: https://www.facebook.com/HerBusiness/

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- Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course

- Get in touch: https://www.shanalynn.com/connect 

- Follow me on IG: https://www.instagram.com/shanaspeaks

Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.

Be sure to follow the podcast, so you never miss an episode!

Gary Chapman's book The 5 Love Languages isn't just for showing you how to have a better marriage.

In this episode, I'll share why you need to know these love languages and how to leverage them to create stronger connections in your community.

Key Takeaways

- Words of Affirmation (02:25)

- Quality Time (05:02)

- Acts of Service (07:30)

- Receiving Gifts (09:03)

- Physical Touch (11:28)

Additional Resources:  

- Free Guide to Creating a Stickier Community Using the 5 Love Languages: https://connect.communitycultivated.com/love

- Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course

- Get in touch: https://www.shanalynn.com/connect 

- Follow me on IG: https://www.instagram.com/shanaspeaks

Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.

Be sure to follow the podcast, so you never miss an episode!

Most community creators and leaders are focused on creating more engagement in the group. The majority of their energy is focused on that goal. But engagement isn't the goal. Progress is.

Key Takeaways:

Why your goal shouldn't be to create more engagement (00:51)

Engagement isn't always positive (02:25)

Engagement doesn't mean progress (03:54)

Engagement can be a distraction (07:27)

How to make progress your goal (09:54) 

Additional Resources:  

- Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course

- Get in touch: https://www.shanalynn.com/connect 

- Follow me on IG: https://www.instagram.com/shanaspeaks

 -----

Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.

Be sure to follow the podcast so you never miss an episode!

Do you want to have an online community for your business, but you don't want to manage a private group?

In today's episode, Sarah Williams shares how she has created a community with her audience and buyers without having a private group.

Key Takeaways:

- Sarah's favorite community (03:35)

- How to create a community outside of a private group (07:30)

- Creating a special VIP experience for your subscribers (11:22)

- Using texts and email to drive engagement (18:34) 

Additional Resources:

 Free webinar on how to lay out 6 months of subscriptions in 60 minutes. If you can visualize this for your business, you are ready to take the first step. 6in60workshop.com

Sarah's Instagram: @howtostartasubbox

 ---- 

- Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course

- Get in touch: https://www.shanalynn.com/connect 

- Follow me on IG: https://www.instagram.com/shanaspeaks

Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams. 

Be sure to follow the podcast so you never miss an episode!

Should you revive, realign, or shut down a free Facebook group? Ask yourself these 5 questions to see if it is worth your time and energy to continue on or is it time to shut it down.

Key Takeaways:  

- Is the purpose of the group in alignment with our current purpose (02:28)

- Is there a big culture gap (04:12)

- Are the people in the community ideal for your future offers (06:27)

- Is there a clear distinction between your free and paid community (08:21)

- Is there a positive ROI from the group (10:30) 

Additional Resources:  

- Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course

- Get in touch: https://www.shanalynn.com/connect 

- Follow me on IG: https://www.instagram.com/shanaspeaks

Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.

Be sure to follow the podcast, so you never miss an episode!

The most important role in your business is a community manager because they represent your company, build relationships with your community, and have a direct impact on your retention and your profits. 

If you haven’t been thinking about the role of a community manager like this, listen to this episode to learn the 3 big reasons it is important and its weight inside your programs!

Key Takeaways:

- What is the work of a community manager (00:00)

- The most important role inside your company (01:16)

- The 3 Rs of a community manager (02:05)

- Maintain those valuable customer relationships (03:35)

- Community manager has a direct impact on your retention rates (05:22)

Additional Resources:

- (Free Download) 77+ Ideas for Building a Stronger Community: https://bit.ly/connection_ideas

- Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course

- Get in touch: https://www.shanalynn.com/connect 

- Follow me on IG: https://www.instagram.com/shanaspeaks

Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.

Be sure to follow the podcast so you never miss an episode!

Delight your customers, improve your sales messaging, and automatically segment your new online community members with this 3-minute welcome process!

Our guest for this week, Jamie Bright, runs masterminds for successful entrepreneurs who thrive in online communities and are committed to getting out of the hustle mentality and into a lightweight, profitable business through intentional lifestyle design.

Tune in to learn of the 3-minute welcome process that will delight your new members!

Key Takeaways:

- Simple strategies to create connections in online communities (01:16)

- Finding people who are a good fit for your community (09:54)

- Using conditional logic to segment your members (15:14)

- Automation can be a curse – how to give a personal touch (18:44)

Additional Resources:

- Request to join Jamie’s private, behind-the-scenes podcast at: https://gettheprivatepodcast.com

- Learn how to launch your first mastermind: http://launchyourfirstmastermind.com/

- (Free Download) 77+ Ideas for Building a Stronger Community: https://bit.ly/connection_ideas

Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course

- Get in touch: https://www.shanalynn.com/connect 

- Follow me on IG: https://www.instagram.com/shanaspeaks

Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.

Be sure to follow the podcast so you never miss an episode!

In the world of online entrepreneurship, one of the biggest hurdles is building an audience and driving traffic to your platform. Luckily, Shana has a longtime friend, Rachel Miller, who has mastered the art of audience-building and traffic generation through social media. With nearly a decade of expertise under her belt, she's ready to share her insider secrets in today's episode. 

But that's not all. She's also unveiling a groundbreaking software product designed to streamline the process. In just 30 minutes or less, this AI-powered tool empowers entrepreneurs to effortlessly grow their audience, build their email list, and create professional landing pages and thank you pages. 

Get ready to revolutionize your online business strategy with the help of this innovative solution.

Key Takeaways:

Intro (00:00)

Rachel’s favorite community (03:21)

Rachel's backstory of how the blogs started (07:19)

Create traffic and build audiences according to Rachel (11:19)

What does it actually take to build an audience to attract people into your product? (16:55)

What is a waterfall of content? (23:54)

Rachel’s opinion about whole faceless brand (26:42)

How does Rachel convert her engaged audience into email subscribers and customers? (30:29)

What is Pagewheel? (39:48)

Episode wrap-up (51:32)

Additional Resources:

Get Pagewheel Today:https://pagewheel.com/?_go=shanalynn

Rachel’s Social Media Account:

Facebook: https://www.facebook.com/leviandrachel

Moolah Marketer Facebook page: https://www.facebook.com/moolahMarketer

Pagewheel Facebook page: https://www.facebook.com/thepagewheel

Learn how to work with Shana: https://www.shanalynn.com/

FREE 7-minute Community Training: https://connect.communitycultivated.com/training

FREE Community Creators Hub: https://connect.communitycultivated.com/hub

Learn more about Shana’s Community Training Program: https://www.shanalynn.com/cultivate

Connect with Shana: https://www.instagram.com/shanaspeaks

Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.

Be sure to follow the podcast, so you never miss an episode!

What kind of experience do you want to create for your community members and customers inside of your online business or program? 

The most likely is that you want to create a business that is successful and efficient, but also one that people enjoy being a part of. 

In this week’s episode, I’ll disclose the reasons why you should stop trying to automate everything and start doing unscalable actions. 

Automation can be an efficient way to run a business, but it must be done in a way that doesn't lead to alienation. 

If you're looking to keep your business healthy and thriving, you'll definitely want to listen to this episode!

Key Takeaways:

- Stop doing this "top" business trend (00:00)

- When everyone's going one way... (1:26)

- Speed vs. efficiency (3:48)

- The power of unscalable actions (6:01)

Additional Resources:

- (Free Download) 77+ Ideas for Building a Stronger Community: https://bit.ly/connection_ideas

- Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course

- Get in touch: https://www.shanalynn.com/connect 

- Follow me on IG: https://www.instagram.com/shanaspeaks

Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.

Be sure to follow the podcast so you never miss an episode!

Are you ready to address change inside of your community? 

In this week’s episode, we'll be discussing how to prepare your community for big changes since we want them to feel like they're a part of it. 

I'll be disclosing a community management strategy that has been used in corporations for a long time, so you can adopt change without feeling overwhelmed and lost.

This strategy will help you to make sure that your team is prepared and stays successful after you've made any change. 

I want to help you avoid any bumps in the road and make sure that you're able to keep producing the results you desire. 

Hear how we do it in our community and how you can implement it in yours! 

Key Takeaways:

- How to navigate change in your online community (00:00)

- If you fail to communicate changes... (00:49)

- Top community management strategy for navigating changes (02:43)

- Model summary and a few more tips (09:57)

Additional Resources:

- (Free Download) 77+ Ideas for Building a Stronger Community: https://bit.ly/connection_ideas

- Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course

- Get in touch: https://www.shanalynn.com/connect 

- Follow me on IG: https://www.instagram.com/shanaspeaks

Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.

Be sure to follow the podcast so you never miss an episode!

Are you familiar with voice broadcast technology? What if I tell you it can be a powerful tool that can be used to create that thriving community you dream of. 

In this episode, I had an insightful conversation with our genius guest Janice Anderson, the founder of Significant Life, a community for Christian women. 

She shares her passion for voice broadcast technology, and the reason why she believes is an incredible way to connect with your members and boost your community engagement. 

Janice also explains how this technology can be scaled to create a greater impact in your community and culture. 

Let’s dig into how to increase connection with voice broadcasts!

Key Takeaways:

- Introducing Janice Anderson! (00:00)

- Janice's favorite community (02:38)

- Serving Christian women in a space of influence (06:21)

- Amazing strategy for improving your community engagement rate (11:10)

- Top piece of advice for aspiring community building (18:10)

Additional Resources:

- (Free Download) 77+ Ideas for Building a Stronger Community: https://bit.ly/connection_ideas

- Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course

- Get in touch: https://www.shanalynn.com/connect 

- Follow me on IG: https://www.instagram.com/shanaspeaks

Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.

Be sure to follow the podcast so you never miss an episode!

Today, we are going to learn about setting boundaries and investing your time and energy into those who will bring you the most benefit. 

If you're looking to create a successful online program, this podcast is a must-listen! You'll also learn the importance of keeping your customers satisfied and the consequences of not doing so...  

Listen and enjoy!

Key Takeaways:

- The biggest energy suck in your online business (00:00)

- Focus on these sections of your community... (02:27)

- How to create "Lifers" (03:25)

- What happens if you end up serving the wrong people? (04:45)

Additional Resources:

- (Free Download) 77+ Ideas for Building a Stronger Community: https://bit.ly/connection_ideas

- Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course

- Get in touch: https://www.shanalynn.com/connect 

- Follow me on IG: https://www.instagram.com/shanaspeaks

Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.

Be sure to follow the podcast so you never miss an episode!

As an entrepreneur, are you afraid of facing conflict inside your community? 

You probably believe that conflict will only bring bad things to your business and your members, so you prefer to ignore it or let it go. 

However, if you treat it and handle it properly, this can be an excellent opportunity to strengthen your community in a way you can’t imagine. 

In this week’s episode, I’ll be sharing a friend’s experience where she had to deal with conflict inside of her online membership, and how that moment gave her a chance to realign the members around the common goal and the culture they want to create.

If you want to gain a deeper understanding of why you don’t need to fear conflict in your community, this episode is definitely for you!

Key Takeaways:

- What conflict in an online membership looks like... (00:00)

- Is it OK to fire members from your community? (02:13)

- What you need to do as a community owner (04:20)

- Treating conflict as an opportunity (5:58)

Additional Resources:

- (Free Download) 77+ Ideas for Building a Stronger Community: https://bit.ly/connection_ideas

- Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course

- Get in touch: https://www.shanalynn.com/connect 

- Follow me on IG: https://www.instagram.com/shanaspeaks

Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.

Be sure to follow the podcast so you never miss an episode!

If you have an online course, membership, or group program, you know how important it is to make sure that your clients are making progress.

But how do we make that happen? 

How do we take our members from overwhelmed to confident in their best next step? And more importantly, how do we make sure they recognize the progress they’ve made?

In today’s episode, my special guest is the world’s leading expert on online memberships who happens to be my mentor and dear friend, Stu McLaren. He’s going to be sharing his secret to member progress called the Success Path™. 

Plus, we’ll be breaking down the 4 elements you need to create one for your business! 

Since 2008, Stu has been working intimately with tens of thousands of authors, speakers, coaches, consultants, and business owners to transform what they already know, love, and do into recurring revenue by launching, growing, and scaling 6, 7, and 8-figure membership businesses. 

Tune in and discover the secret to member progress!

Key Takeaways:

- Introducing Stu McLaren (00:00)

- What makes an online community strong? (03:05)

- Core principles of a successful membership (08:10)

- How to start building your membership (14:32)

- Why milestones are crucial (19:15)

- Best advice for people starting a membership (28:52)

Additional Resources:

- (Free Download) 77+ Ideas for Building a Stronger Community: https://bit.ly/connection_ideas

- Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course

- Get in touch: https://www.shanalynn.com/connect 

- Follow me on IG: https://www.instagram.com/shanaspeaks

Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.

Be sure to follow the podcast so you never miss an episode!

One of the biggest challenges business owners face is finding a way to retain their online community and give them worthwhile reasons to stay long-term. 

It’s essential to make them feel they’ve made the right choice and let them know the experience will be unforgettable from the beginning. 

Today, I would like you to slow down and look at two aspects that are necessary to reduce turnover and increase client retention.

Tune in and learn the #1 to increase your retention fast!

Key Takeaways:

- How to improve client retention (00:00)

- The most important metric for client retention (01:15)

- What DOESN'T work... (02:35)

- Should you redo your orientation? (03:11)

Additional Resources:

- (Free Download) 77+ Ideas for Building a Stronger Community: https://bit.ly/connection_ideas

- Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course

- Get in touch: https://www.shanalynn.com/connect 

- Follow me on IG: https://www.instagram.com/shanaspeaks

Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.

Be sure to follow the podcast so you never miss an episode!

Have you ever wondered how you can help your community work towards a common goal in your business? 

While having the four pillars of the Community Cultivated™ framework in place is key to making that happen, there are other aspects you should take into consideration. Today, I’ll be talking about one of them: The Community Development Life Cycle. 

I’ll break down this cycle into four phases so you can be prepared to address them the best way possible while working towards cultivating your communities. Pay close attention because I want you to reflect on what phase your community is in at this moment.

Let’s dive into the Community Development Life Cycle!

Key Takeaways:

- What is the Community Development Life Cycle (00:00)

- Phase 1: Forming (01:41)

- Phase 2: Storming (02:48)

- Phase 3: Norming (08:49)

- Phase 4: Performing (10:16)

- The first thing you need to do... (12:58)

Additional Resources:

- (Free Download) 77+ Ideas for Building a Stronger Community: https://bit.ly/connection_ideas

- Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course

- Get in touch: https://www.shanalynn.com/connect 

- Follow me on IG: https://www.instagram.com/shanaspeaks

Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.

Be sure to follow the podcast so you never miss an episode!

We are back for the fourth and final episode of this four-part series on the Community Cultivated™ framework. These four elements are crucial whenever you’re building your community strategy or tactics. 

In this episode, I'll provide you with the last piece of the puzzle you need to create a thriving community that is scalable and keeps customers around for longer. This pillar is the one people come to me for most often.

I’ll be covering the three main factors you should take into account when incorporating this pillar into your business, which will allow you to build powerful and long-lasting relationships within your community. 

If you are interested in creating a stickier community with deeper relationships, this episode is for you!

Key Takeaways:

- The fourth pillar to building a great online community (00:00)

- Three key types of connection in your community (02:18)

- Belonging vs. safety (03:41)

- How do you scale connection? (08:15)

- My free connection ideas guide (09:45)

Additional Resources:

- (Free Download) 77+ Ideas for Building a Stronger Community: https://bit.ly/connection_ideas

- Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course

- Get in touch: https://www.shanalynn.com/connect 

- Follow me on IG: https://www.instagram.com/shanaspeaks

Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.

Be sure to follow the podcast so you never miss an episode!

As a business owner, you know the value of having a thriving community, but do you really understand how to create one? In this four-part series, I’ve been sharing the four foundational elements you need to create a thriving online community that increases your reach, retention, and revenue. 

In part three, I’ll be talking about the third pillar of my Community Cultivated™ framework which is something that you do every day in your organization. It’s probably something that you think about often. 

However, I’m certain that you aren’t giving it the attention it deserves. In this episode, I share what this element is and break it down into three areas you need to be paying attention to as you serve your members. 

If you get these three areas buttoned up, you’ll be able to deliver an amazing and consistent customer experience that keeps your customers happier longer. 

Let’s dive into the importance of this third pillar in your business!

Key Takeaways:

- The third pillar to building a great online community (00:00)

- Why is communication so crucial for your community? (03:01)

- Outgoing communication principles (05:32)

- Incoming communication principles (06:35)

- How are you engaging your community? (08:30)

Additional Resources:

- (Free Download) 77+ Ideas for Building a Stronger Community: https://bit.ly/connection_ideas

- Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course

- Get in touch: https://www.shanalynn.com/connect 

- Follow me on IG: https://www.instagram.com/shanaspeaks

Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.

Be sure to follow the podcast so you never miss an episode!

Get ready to step into the inner workings of a powerhouse in the membership business realm. Shana has unveiled a snippet from her extensive interview with Corinne Crabtree, the mastermind behind the eight-figure No BS Women membership. 

Today, we're diving deep into the core of their operations to explore the unparalleled deliverables Corinne offers to her weight membership. Despite boasting a staggering 10,000 plus members, Corinne's commitment to high-touch engagement remains unmatched. 

So, brace yourselves for an enlightening journey into the world of elite membership management.

Check out Full Episode: https://www.shanalynn.com/podcast/behind-the-scenes-with-8-figure-membership-owner-corinne-crabtree-of-no-bs

Key Takeaways:

Intro (00:00)

Structural framework of Corinne’s community (00:43)

Episode wrap-up (04:13)

Additional Resources:

Corinne’s website: https://nobs.ceo

Corinne’s Facebook page: https://www.facebook.com/losing100podcast

Learn how to work with Shana: https://www.shanalynn.com/

FREE 7-minute Community Training: https://connect.communitycultivated.com/training

FREE Community Creators Hub: https://connect.communitycultivated.com/hub

Learn more about Shana’s Community Training Program: https://www.shanalynn.com/cultivate

Connect with Shana: https://www.instagram.com/shanaspeaks

Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.

Be sure to follow the podcast, so you never miss an episode!

This 2nd pillar in the Community Cultivated™ framework is essential if you want to create a sense of belonging in your community. 

It’s what attracts people into your community and helps them feel safe and like they belong. If you want to have a thriving online community, your community members need to feel like they are a part of something bigger than themselves. 

So it’s vital to think about your boundaries, behaviors, and beliefs as you work to define your culture. As we dig into the second pillar of the framework, I want you to pay attention to what you want your community to be thinking, feeling, and doing.

Key Takeaways:

- The second pillar of building a great online community (00:00)

- Creating a sense of belonging (00:47)

- How to cultivate a culture in your online community (3:58)

- What you need to do... (07:28)

Additional Resources:

- (Free Download) 77+ Ideas for Building a Stronger Community: https://bit.ly/connection_ideas

Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course

- Get in touch: https://www.shanalynn.com/connect 

- Follow me on IG: https://www.instagram.com/shanaspeaks

Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.

Be sure to follow the podcast so you never miss an episode!

Looking to create a thriving community for your online business? 

Most people believe there is a magic strategy or tactic that’s going to solve their community problem. 

But usually, you’re missing a foundational element that’s preventing your community from thriving and growing. 

I want to share with you my Community Cultivated™ framework, which is about four meaningful pillars that will help your community thrive and scale.

In this episode, I’ll reveal the first you need to have in place for your community and why it’s so important...

Key Takeaways:

- What is the Community Cultivated ™ framework (00:00)

- The first pillar to building a great online community (01:18)

- How to incorporate a strong cause into your community (03:15)

- In the next episode... (06:10)

Additional Resources:

- (Free Download) 77+ Ideas for Building a Stronger Community: https://bit.ly/connection_ideas

- Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course

- Get in touch: https://www.shanalynn.com/connect 

- Follow me on IG: https://www.instagram.com/shanaspeaks

Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.

Be sure to follow the podcast so you never miss an episode!

This is the place for online business owners who want to maximize their profit and multiply their impact. Each bite-sized episode shares meaningful strategies, actionable tactics, and innovative ideas to build a community that is scalable and sustainable. You’ll learn how to cultivate thriving communities and empower community teams to increase your reach, retention, and revenue. Shana is sharing her best insights from over a decade of experience and invites you into conversations with the world's leading community creators and cultivators. 

What are you waiting for? Subscribe now and let’s get started!

Learn more about the podcast and connect with your host on Instagram or at ShanaLynn.com 

Shana's strategy unlocks a powerful secret to building thriving online communities. Not only does it enhance the overall experience for members, but it also helps new members feel welcome and integrated at a much faster pace. 

Let's explore why this unconventional approach might be the key to supercharging your online community.

Key Takeaways:

Intro (00:00)

What is the truth about onboarding according to Shana (02:37)

Shana’s recommendation regarding onboarding (03:59)

Episode wrap-up (07:12)

Additional Resources:

RETAIN- The Step-by-Step Group Program to Increase Your Retention: https://connect.communitycultivated.com/retain

Learn how to work with Shana: https://www.shanalynn.com/

FREE 7-minute Community Training: https://connect.communitycultivated.com/training

FREE Community Creators Hub: https://connect.communitycultivated.com/hub

Learn more about Shana’s Community Training Program: https://www.shanalynn.com/cultivate

Connect with Shana: https://www.instagram.com/shanaspeaks

Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.

Be sure to follow the podcast, so you never miss an episode!

Have you ever considered the power of building a community of buyers within your business? Shana's friends, Justin DeMers and Sarah Temte, excel in low ticket offers that facilitate exactly that.

They will outline the process of crafting compelling low-cost offers and how it can bolster your business. Additionally, they will introduce their innovative marketplace, "World of Shortcuts," dedicated to low ticket offers.

Key Takeaways:

Intro (00:00)

Sarah and Justin’s favorite community (01:37)

What is the benefit of having something low ticket in your product suite? (10:03)

How closely do we need to have it connect to whatever that second offer is going to be? (12:02)

How can they then maximize beyond that with things like upsells? (19:08)

How Justin and Sarah built a community around an ecosystem of products? (22:35)

Episode wrap-up (47:11)

Additional Resources:

Create or promote your low ticket offer with the World of Shortcuts by joining Wake Up to Freedom: https://www.wakeuptofreedom.com/a/2147852504/QchetwSG

Browse the World of Shortcuts marketplace. PS - I have two products in the marketplace you will want to see. https://www.worldofshortcuts.com/search?options%5Bprefix%5D=last&q=shana

Learn how to work with Shana: https://www.shanalynn.com/

FREE 7-minute Community Training: https://connect.communitycultivated.com/training

FREE Community Creators Hub: https://connect.communitycultivated.com/hub

Learn more about Shana’s Community Training Program: https://www.shanalynn.com/cultivate

Connect with Shana: https://www.instagram.com/shanaspeaks

Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.

Be sure to follow the podcast, so you never miss an episode!

You've likely noticed the growing trend of membership sites offering quarterly and annual subscriptions alongside the standard monthly option. But does this strategy truly impact member retention compared to the traditional monthly approach? We've got some valuable insights for you!

Shana recently extracted a highlight from a conversation with Matt Gartland, CEO of Pat Flynn's Smart Passive Income Community. This discussion delves into the fascinating world of billing cycles and their surprising influence on subscriber retention. 

Stay tuned as we explore the power of extending beyond the monthly model and discover how it might benefit your own membership site.

Key Takeaways:

Intro (00:00)

How Matt Crafts Compelling Subscription Offers (01:08)

Shana’s take away from this episode (06:14)

Episode wrap-up (07:29)

Additional Resources:

Maximizing Member Lifetime Value Episode: https://www.shanalynn.com/podcast/the-1-business-metrics-your-need-to-know-how-to-calculate-it

How to Calculate Your Retention Rate Episode: https://www.shanalynn.com/podcast/how-to-calculate-your-retention-rate

 Learn how to work with Shana: https://www.shanalynn.com/

FREE 7-minute Community Training: https://connect.communitycultivated.com/training

FREE Community Creators Hub: https://connect.communitycultivated.com/hub

Learn more about Shana’s Community Training Program: https://www.shanalynn.com/cultivate

Connect with Shana: https://www.instagram.com/shanaspeaks

Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.

Be sure to follow the podcast, so you never miss an episode!

In the ever-expanding world of online communities, choosing the right platform can feel overwhelming. Whether you're starting fresh or itching to jump ship from a platform like Facebook, the question of "where do I go?" is a constant one. 

Shana tackles this burning question head-on in this episode. Buckle up, because her answer might surprise you!

Key Takeaways:

Intro (00:00)

How to choose a platform? (01:29)

What is the big secret according to Shana? (04:10)

How do you evaluate a platform? (12:09)

Episode wrap-up (16:53)

Additional Resources:

Episode 11: How to Navigate Change in Your Community. https://www.shanalynn.com/podcast/navigate-change-in-your-community-like-a-pro

Episode 41: Do I have to have a community in my course or membership? https://www.shanalynn.com/podcast/do-i-have-to-have-a-community-in-my-course-or-membership

Learn how to work with Shana: https://www.shanalynn.com/

FREE 7-minute Community Training: https://connect.communitycultivated.com/training

FREE Community Creators Hub: https://connect.communitycultivated.com/hub

Learn more about Shana’s Community Training Program: https://www.shanalynn.com/cultivate

Connect with Shana: https://www.instagram.com/shanaspeaks

Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.

Be sure to follow the podcast, so you never miss an episode!

If you've been contemplating recruitment strategies, questioning past hiring decisions, or experiencing challenges within your team dynamics, then this episode is tailored for you. Join Shana as she engages in a conversation with Paula Maidens, an expert in hiring and leadership. 

In this episode, we delve into the importance of solid hiring practices, nurturing team culture, and understanding the essence of leadership to foster a cohesive and high-performing team that supports your organizational vision.

Key Takeaways:

Intro (00:00)

Paula’s favorite community (02:11)

How do you determine if the issue lies in ineffective hiring processes or if there are systemic barriers preventing talented individuals from thriving within the business once they are hired? (04:12)

Three C’s of hiring success according to Paula (05:47)

Before hiring someone, how can I determine their leadership and communication styles to ensure that expectations are communicated clearly? (09:41)

What are some of the bigger mistakes in the hiring process? (12:34)

How do we determine our next steps and support individuals in thriving in their roles? (21:17)

What does the process entail when individuals seek promotion or internal job changes, requiring them to redefine and renegotiate their roles and responsibilities with current employees? (25:12)

Various stages of team evolution (26:51)

What are we looking for when we're talking about team culture? (30:12)

Episode wrap-up (33:26)

Additional Resources:

Paula’s website: https://www.paulamaidens.com/

Paula’s social media accounts:

Instagram: https://www.instagram.com/paulamaidensconsulting/

LinkedIn: https://www.linkedin.com/in/paulamaidens/

Listen & subscribe to the Big Dreams Great Teams™ podcast: https://podcasts.apple.com/au/podcast/big-dreams-great-teams/id1592202886

 Grab My Top Interview Questions https://paulamaidens.com/top-interview-questions/

Know WHO to hire by learning your Leadership Style. Take the Leadership Quiz! 

https://paulamaidens.com/quiz/

5 ways to supercharge your team to get your timeback and live the life of your dream: https://paulamaidens.com/supercharge/

The “must have” guide for interviewing like a PRO so you always make epic hiring decisions: https://paulamaidens.com/top-interview-questions/

Learn how to work with Shana: https://www.shanalynn.com/

FREE 7-minute Community Training: https://connect.communitycultivated.com/training

FREE Community Creators Hub: https://connect.communitycultivated.com/hub

Learn more about Shana’s Community Training Program: https://www.shanalynn.com/cultivate

Connect with Shana: https://www.instagram.com/shanaspeaks

Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.

Be sure to follow the podcast, so you never miss an episode!

Community building is often overlooked as we build systems, processes, and automate to get people to make progress in our programs. 

Shana will discuss what you need to know and implement to create more connections in your community. 

Enjoy watching!

Key Takeaways:

Intro (00:00)

Why has engagement been super high inside of the community? (02:07)

Authenticity and Integrity (02:57)

What are uncommon commonalities? (04:03)

How do we help people uncover those aspects of each other inside of our community? (05:25)

Episode wrap-up (12:08)

Additional Resources:

Learn how to work with Shana: https://www.shanalynn.com/

FREE 7-minute Community Training: https://connect.communitycultivated.com/training

FREE Community Creators Hub: https://connect.communitycultivated.com/hub

Learn more about Shana’s Community Training Program: https://www.shanalynn.com/cultivate

Connect with Shana: https://www.instagram.com/shanaspeaks

Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.

Be sure to follow the podcast, so you never miss an episode!

Often, people approach Shana thinking their issue lies with retention, but in reality, it's a marketing problem. She aims to share insights on the six key aspects of marketing that directly affect retention, how to evaluate them, and steps to take if problems are identified.

Key Takeaways:

Intro (00:00)

What are the six different areas of marketing according to Shana? (01:43)

Four aspects of the offers (06:09)

Episode wrap-up (22:04)

Additional Resources:

Learn how to work with Shana: https://www.shanalynn.com/

FREE 7-minute Community Training: https://connect.communitycultivated.com/training

FREE Community Creators Hub: https://connect.communitycultivated.com/hub

Learn more about Shana’s Community Training Program: https://www.shanalynn.com/cultivate

Connect with Shana: https://www.instagram.com/shanaspeaks

Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.

Be sure to follow the podcast, so you never miss an episode!

Shana had a client who canceled their group coaching session. But instead of seeing it negatively, she sees it as a chance to become more enlightened. 

She will discuss why cancellations aren't always a bad thing in this episode and provide advice on how to view them in a different perspective.

Key Takeaways:

Intro (00:00)

Mindset around cancellations (00:36)

Other form of cancellation (01:30)

Episode wrap-up (10:29)

Additional Resources:

Learn how to work with Shana: https://www.shanalynn.com/

FREE 7-minute Community Training: https://connect.communitycultivated.com/training

FREE Community Creators Hub: https://connect.communitycultivated.com/hub

Learn more about Shana’s Community Training Program: https://www.shanalynn.com/cultivate

Connect with Shana: https://www.instagram.com/shanaspeaks

Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.

Be sure to follow the podcast, so you never miss an episode!

Today, we're diving into the world of creating unforgettable experiences, both for customers and employees. The Savannah Bananas, led by Jesse Cole, known as the Yellow Tux guy, have pioneered a fan-first approach that has garnered widespread acclaim. However, Shana has gleaned a crucial lesson from their success: to cultivate exceptional customer experiences, you must first foster an amazing community among your employees. 

Join us as we welcome Emily Cole, co-founder of the Savannah Bananas and the mastermind behind the team's culture. Emily shares insights into crafting a fan-first environment within your team, empowering them to extend that same principles to your customers. 

Get ready to learn how to transform your organization into a beacon of community-driven excellence.

Key Takeaways:

Intro (00:00)

Emily’s favorite community (03:08)

How has Emily managed to articulate this bold and unconventional vision for her team? (06:44)

What does it look like for you all to take what you do for the people attending the games and turn around and make that tangible for your employees? (08:28)

How does Emily encourage her employees to consider those types of friction points? (14:55)

How does Emily balance adhering to scripting and providing opportunities for adding flair while empowering her team with the authority to do so? (18:10)

How does Emily create this culture within the team of being willing to try and pivot and change and not needing that everyday structure? (23:05)

What insights did Emily gain during that period about supporting her employees that continue to influence her approach today? (27:29)

What preparations and activities are underway behind the scenes as Emily leads up to this significant inaugural event they are all testing? (32:57)

How does Emily effectively convey the vision in a manner that inspires her team to embrace it and become enthusiastic about innovating around it? (36:17)

Onboarding process into the Banana family (46:02)

All about Bananas Foster (49:43)

Episode wrap-up (55:27)

Additional Resources:

The Savannah Bananas: https://thesavannahbananas.com/

Bananas Foster: https://bananasfoster.org/

Banana Land at Sea: https://www.bananalandatsea.com/

Instagram: 

Emily’s Instagram Account: https://www.instagram.com/EmCole3/

The Savannah Bananas - https://www.instagram.com/thesavbananas/

Bananas Foster - https://www.instagram.com/Bananasfosterinc/

Learn how to work with Shana: https://www.shanalynn.com/

FREE 7-minute Community Training: https://connect.communitycultivated.com/training

FREE Community Creators Hub: https://connect.communitycultivated.com/hub

Learn more about Shana’s Community Training Program: https://www.shanalynn.com/cultivate

Connect with Shana: https://www.instagram.com/shanaspeaks

Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.

Be sure to follow the podcast, so you never miss an episode!

Shana is tired of hearing from so many influential people and creators about how artificial intelligence would ruin communities. She believes that while there are undoubtedly drawbacks, there are also plenty of ways that we can use AI to build more vibrant communities and deeper connections.

She's going to dive into those in this episode. You should definitely listen to this particular podcast with your entire team.

Key Takeaways:

Intro (00:00)

What Shana discovered while reading an article on artificial intelligence harming online communities (04:33)

What can AI do according to Shana? (09:15)

One role of a community manager (11:35)

How can you leverage the good of AI and make it a partner? (13:36)

Episode wrap-up (35:04)

Additional Resources:

Learn how to work with Shana: https://www.shanalynn.com/

FREE 7-minute Community Training: https://connect.communitycultivated.com/training

FREE Community Creators Hub: https://connect.communitycultivated.com/hub

Learn more about Shana’s Community Training Program: https://www.shanalynn.com/cultivate

Connect with Shana: https://www.instagram.com/shanaspeaks

Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.

Be sure to follow the podcast, so you never miss an episode!

A crucial aspect of customer retention is often overlooked by businesses but remains a source of frustration for consumers. Shana will shed light on this essential but overlooked factor and discuss strategies to deal with it effectively. 

Find out what it takes to keep customers engaged and satisfied.

Key Takeaways:

Intro (00:00)

An easy and most overlooked way to lose a customer when it comes to retention (02:19)

What are the three methods by which Shana identifies businesses making errors (02:44)

What aspect of the customer experience is glitchy? (08:43)

Episode wrap-up (09:40)

Additional Resources:

Learn how to work with Shana: https://www.shanalynn.com/

FREE 7-minute Community Training: https://connect.communitycultivated.com/training

FREE Community Creators Hub: https://connect.communitycultivated.com/hub

Learn more about Shana’s Community Training Program: https://www.shanalynn.com/cultivate

Connect with Shana: https://www.instagram.com/shanaspeaks

Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.

Be sure to follow the podcast, so you never miss an episode!