Explore every episode of the podcast Commerce Connect Podcast

After spending years on the agency side helping brands spin up online stores, Jennifer Peters decided it was time to work full-time on just one brand. As Direct to Consumer Manager for OLLY, Peters jumped in right after OLLY became part of the Unilever family – giving her a brand with a start-up mentality, and […]

Astound co-founder Igor Gorin has seen a fair amount of change in his life. His family immigrated to the Bay Area from the former Soviet Union in the 1980’s, specifically the region that is now Ukraine. Gorin clearly saw opportunity on the horizon as he met other entrepreneurial students who, once in college, created a […]

General Mills has been around for nearly 100 years, and the food giant has been innovating all along the way. Carter Jensen is the Global Lead for Direct to Consumer at General Mills. His team works with the company’s incubator program, focused on emerging brands, using digital strategies to gain insights and test theories to […]

Kelly Goetsch is Chief Strategy Officer for commercetools, a German-based company changing the way we think about ecommerce. commercetools (spelled with a lower-case c) is an API-first multi-tenant SaaS commerce platform dedicated to the idea of modern composable commerce. Headless commerce started with commercetools. Goetsch says commercetools’ solutions are based off a catalogue of around […]

Mike Schmid considers himself a start-up kind of a guy, which is one reason he decided it was time to leave his high-profile gig at Apple to try his hand at a company he’d been eyeing for some time, Seattle-based Rec Room. With more than 37-million users worldwide, the free-to-use platform allows creators to customize interactive rooms, and build experiences for others to share. Late last year, the company announced $145-million in new funding, bringing the company’s valuation to $3.5 billion. Heady stuff for a start-up that first got off the ground in 2016. The pandemic pushed growth even further. Learn more about Rec Room's plans for self-publishing, and how Schmid views Rec Room's place in the so-called Metaverse.

Becoming a fraud fighter was not on Mark Michelon’s radar when he interviewed for a finance job at a new company called Orbitz. He got the job and was asked to look at a problem the company was having with chargebacks on its new website. It turned out to be a fraud ring. Soon, Michelon […]

Explore the future of ecommerce with Phillip Jackson and Brian Lange, former competitors turned co-conspirators. Together they founded Future Commerce, which helps ecommerce brands create a strategic vision that will shape the future of their retail and digital channels. Not content to leave it there, Jackson and Lange want to help brands bring about change […]

Uday Kotla, vice president and global business head for Infosys Digital Experience joins Digital River's Jason Nyhus for a look forward after a blistering two years of growth in the ecommerce industry. What are companies looking for now? Which industries are seeing the most transformation, and how is Infosys addressing the global demand? It's been a wild ride for ecommerce, and Uday suggests the most interesting changes are still to come.

Jim Herbert is an unabashed cheerleader of the Open SaaS approach at BigCommerce, Herbert now finds himself in the middle of the biggest product announcement for BigCommerce in recent years, it’s new Multi-Storefront solution that will give merchants even more flexibility and ease of use. Digital River’s Jason Nyhus recently spoke with Herbert about Multi-Storefront, Open SaaS and how flexibility is key for brands striving for long-term success.

If the idea of getting a late-night delivery of Ben & Jerry’s ice cream to your doorstep sounds appealing, you can thank Unilever’s Amy Brix for making it a reality for European customers. Now Director of Ecommerce in Germany for Unilever, Brix is responsible for the overall execution of Unilever’s ecommerce strategy in Germany. Brix sat down with Digital River’s CMO, Ted Rogers, to talk about ecommerce trends, and what that means for shoppers craving convenience.

Dave Tu is president of DCL Logistics, a Bay Area company with 40 years in the business of delivering for clients with complex distribution requirements. Dave sits down with Digital River's Jason Nyhus to talk about how his company is navigating the challenges brought by a global pandemic, and what steps ecommerce brands should be taking to meet customer expectations in 2022.

Jared Blank is Chief Marketing Officer for VTEX – North America, a digital commerce platform for enterprise B2B and B2C ecommerce brands. From his early days in ecommerce at Tommy Hilfiger to now helping some of the world’s best-known brands set their D2C ecommerce strategies, Jared knows what it takes to create true innovation. In […]

When Paul Rios first started selling into Latin America for HubSpot several years ago, he remembers that customers were surprised and delighted that he could speak in their preferred language, Spanish. Nowadays, the game has changed, and customers expect communication in their native language. In this podcast, Rios, director of sales, Latin America direct, sits […]

As cross border commerce continues its skyrocketing growth, governments around the globe are focusing intently on getting their share of the pie in the form of taxes and tariffs—even for low-value transactions. That’s why brands must make tax compliance a key part of their cross-border strategy, says Evan Wright, director of growth, cross border at […]

The digital revolution has made its way to B2B purchasing, and no one knows that better than TreviPay CEO Brandon Spear. Far from simply being in the right place at the right time, Brandon has been working to build a company that offers businesses a way to exceed their customers’ expectations. In this episode of […]

As one of the world’s earliest ecommerce brands, Dell has always been a D2C innovator. From its earliest days of selling custom-built PCs through mail-order catalogues to being the third-largest PC vendor in the world by market share*, Dell has learned lessons applicable to just about any ecommerce brand. In this podcast, Harsh Acharya, vice […]

Vaimo’s Brian Dearth and ecommerce expert Jason Loehr talk with Digital River’s Jason Nyhus about the challenges and rewards of going direct to consumer in the highly regulated spirits industry.  Why company culture is key to any digital transformation.

In ecommerce, the rules of the traditional sales funnel no longer apply. That’s why CPG brands must make the maximum Return on Effort (ROE) for everything they do, from creative campaigns to the brand’s digital platform, says Surabhi Pokhriyal, global head of digital commerce for Colgate-Palmolive. In this podcast, Pokhriyal sits down with Jason Nyhus, […]

Organizations in the healthcare industry aren’t typically early adopters of new technology and business models, so it’s taken them some time to figure out a way to leverage a subscription-based model for medical equipment. But GE Healthcare has recently developed healthcare subscription models that work well for providers as well as patients. In this podcast, […]

From sophisticated rings that dupe unwitting consumers to so-called “friendly fraud”, Digital River’s Jason Cheung has built his career on stopping the bad guys (and gals). As a member of the Merchant Risk Council, Jason lives and breathes fraud mitigation. In this episode, Jason lays out the fraud landscape for host Natalie Wires, and shows […]

As the former VP of International Tech Strategy at Walmart Canada, Rick Neuman is no stranger to winning over shoppers. Now he’s with Flipp, connecting shoppers with deals from top global brands. Join Digital River’s Jason Nyhus on this week’s Commerce Connect podcast to learn more about how retailers are finding digital gold as they […]

While FinTech darling Klarna is a licensed bank with financial products, its brand and trajectory behave more like an upstart ecommerce organization focused on consumer adoption. Klarna, which pioneered the fast-growing Buy Now Pay Later (BNPL) payment system, has a market valuation of more than $31 billion and more than 90 million customers around the […]

While some brands are still trying to find the light at the end of the tunnel that was 2020, others vaulted ahead as ecommerce saved the day for both consumers and merchants lucky enough to have an established online presence. How can companies regain their mojo? Gorilla Group’s Caleb Bryant points to the digital ecosystem […]

We’re not the first to say Gainsight CEO Nick Mehta wrote the book on customer success (for the record he did) but we did want to pull back the curtain a bit to learn more about the man who sees opportunity in customer retention. Find out why customer success is not just a job title. […]

Seeing the opportunities in the global pandemic has been important for brands that are not only surviving but thriving in the new normal. PandaDoc, a SaaS platform that streamlines documents and electronic signatures, is one of those organizations. In this podcast, Mikita Mikado, CEO of PandaDoc, talks about the PandaDoc story and how it’s grown […]

Fit is job one for fashion brands hoping to win loyal customers. It’s also the sweet spot for WAIR, a company that is revolutionizing fit through data. CEO Greg Moore joins Digital River’s Natalie Wires for a deep dive on how his company is changing the way brands approach fit, design and supply, with data […]

Returns and unsold merchandise are the bane of fashion brands worldwide. Trendsetter Superdry is attacking the problem with precision only data can provide. In an effort spearheaded  by Deborah Painting, Superdry’s Head of Quality and Technical, the company is deploying ground-breaking technology designed to customize fit to body types worldwide. Learn more about Superdry’s partnership […]

While there are many similarities to B2C ecommerce, B2B ecommerce strategy has some major differences and nowhere is that more apparent than in manufacturing. From the purpose and functionality of the ecommerce platform to the number of people involved in a purchase, the ecommerce experience for B2B manufacturing is evolving on its own trajectory. In […]

Slalom’s Mike Jortberg is an expert in experience strategy for both B2B and B2C brands. Digital River’s Jason Nyhus did a deep dive with Mike on how the 2020 pandemic is changing the way Slalom does business, and how it’s reshaping opportunity into 2021. Bottom line according to Mike, the window is closing fast for […]

With parts of the world still coping with pandemic lockdowns, ecommerce will factor heavily into consumer shopping for the foreseeable future. Brian Walker, chief strategy officer for Bloomreach, and host of The State of Ecommerce Experience Podcast , is among those reading the tea leaves as to what the ecommerce world will look like in […]

You don’t get to be COO of a company like Blue Acorn iCi without some pretty impressive credentials. Tony Puccetti uses his retail and ecommerce experience to drive results for brands across multiple verticals. In this podcast, Tony highlights the importance of tech partners as brands seek growth on a global scale. He might also […]

Steven Moy’s long career spans marketing, ecommerce and digital transformation. As CEO of Barbarian, Steven and his team push the envelope to help brands break through to new audiences. Their most recent campaign involves Mucinex and a digital runway show aimed at Millennials and Gen Z. Intrigued? So were we. Listen to the podcast. Then […]

In college, Jeff Copetas had his eye on live television production. Now he heads up ecommerce at Avid, a company that powers production from television, to film and music. It wasn’t the path he expected to take, but it’s one that keeps him at the forefront of digital commerce. Like everyone else, Jeff has had […]

Jerry McGlynn has worked for some iconic companies, including The Walt Disney Company. At Specialized Bicycle Components, Jerry found himself working not only with the brand, but also its 5000 global retail partners. Jerry joined Digital River’s Jason Nyhus to talk about the unique relationship an ecommerce channel can have that bolsters both brick and […]

No one wants to lose an ecommerce customer at checkout, or worse, a customer who has already made a purchase. What happens during transactions can boost or sink your bottom line. Listen in as Docmation’s Jay Sappidi, Fiserv’s Geoff Stewart and Digital River’s Jeremy Waxman highlight the pain points in the billing process, and how […]

Last mile delivery can make or break your customer experience. Add in a global market and the world becomes very complex, very fast. DHL’s Chris Edge, Marcelo Wesseler of Ingram Micro and Shipwire, and Ted Rogers of Digital River join host Mike French with more on why your choice of fulfillment partners could be one […]

Known throughout the industry as an expert in B2B ecommerce, Salesforce’s Andy Peebler now guides Product GTM for Commerce Cloud at Salesforce. Host Jason Nyhus explores Andy’s ecommerce journey, including his involvement with CloudCraze, which shaped Andy’s thinking today. Andy also shares his thoughts on how COVID-19 will change how we do business and where […]

Entering new markets is exciting, and also risky as compliance around the world presents considerable challenges. Keith Pires of Born Group, Maggie Lassack of Polaris and Digital River’s Julie Rea join host Mike French to walk through what’s happening around the world in data privacy, export rules and regulations, and what companies can do to […]

Jabra’s Soren Kruse oversees global ecommerce and the customer journey for both B2B and B2C customers. Having seen triple-digit growth at Jabra, Soren’s a believer in an omnichannel strategy. He joins host Jason Nyhus to talk about why today’s customer might take multiple paths to purchase, and he shares a bit about his own journey […]

Ecommerce brands are sailing uncharted waters this holiday season. With more people forced to shop online due to COVID-19 restrictions, ecommerce sales this past spring have exceeded normal holiday season levels. Ali Hanyaloglu of Akeneo, Angus Cormie of Lenovo and Digital River’s Adam Walsh combine their years of ecommerce and marketing experience to give us […]

The Chinese market represents a land of opportunity for brands worldwide. Silk Software founder and CEO Dong Xu has helped some of the world’s best-known brands crack the code that seems to elude others. Join host Jason Nyhus as he and Dong discuss why China’s uniqueness is yet another reminder to ecommerce merchants – one […]

How do you take the complexity out of global commerce? Join host Jason Nyhus along with Dong Xu, CEO and founder of Silk Software, international tax expert Sean Brodie of PwC Ireland and Digital River’s financial services expert Troy Peck. They unwrap just how quickly the pain adds up for an unprepared company trying to […]

Matthijs Koorn specializes in international business development, ecommerce, payments and the market research that helps B2B companies find their next opportunity to expand. In this podcast, Matthijs and Digital River’s Jason Nyhus discuss some overlooked opportunities and hot locales that could help your ecommerce business grow.

Join Chase Bruch from Blue Acorn iCi, David Bruce from PayPal, and Digital River’s Jeremy Waxman along with host Mike French as they share the recipe for building the right ecommerce payment solution for your online store. How to minimize complexity while maximizing conversions with a superior customer experience.

Analysts worldwide have been humbled by how 2020 looked at their predictions for the year and blew them apart. Even so, long term trends – driven by data – are still with us. Deloitte Digital’s Paul do Forno helps ecommerce brands master digital transformation by digging into the data. In this podcast, recorded prior to […]

Our expert panel featuring Andy Peebler of Salesforce, Dale Traxler of Coveo and Digital River’s Eric Christensen dive deep into payment systems and how they drive conversions for your ecommerce store. There’s far more under the hood than you might realize, and our panel offers its best advice on how to get it right.

That last click you make for your online purchase triggers a finely choreographed production to get your purchase to your doorstep. Jonathan Briggs of Quiet Logistics shares the latest on how his team is working with ecommerce brands to make fulfillment the best part of your purchasing experience, and how it’s about to get even […]

Never before as your company’s direct to consumer (D2C) channel been more important for building brand awareness and loyalty. Join Elastic Path’s Linda Bustos, Micron Technology’s Rahul Sandil and D2C advisor, and consultant Jeremiah Andrick to learn how to put customers at the center of your ecommerce strategy for a superior online shopping experience and […]

MentorMate’s Denny Royal is vice president of design at MentorMate, helping customers design the right solution for their ecommerce sites. Denny shares his expertise on smart design, including a surprising source of inspiration – nature.

Join our commerce passport series as we zero in on the techniques businesses and top marketers are employing to keep customers engaged with their brands. As part of our commerce passport series, Avast Software’s Cristian Gallardo shares how that looks in the Latin American region, MarketForce’s Lina Santa Maria offers her perspective in EMEA, and […]