Explore every episode of the podcast Claims Interviews

This week, we sat down with Nick Doyle – Head of International Claims for The Hartford Insurance Group, Inc. Nick Doyle joined The Hartford in 2018.   He is responsible for the oversight of the International Claims portfolio, a member of the Global Specialty International Senior Leadership Team, Executive Committee and Executive Sponsor of the Culture......

Tom Upton joined Markel in July 2015 as a Senior Claims Adjuster in their Marine & Energy team. He began his career on the Lloyd’s Claims Graduate Scheme, before joining Hiscox as a Claims Underwriter in the Marine and Energy team.  After moving to Markel in 2015, he was promoted to Manager of Energy, Cargo, Specie and......

Next up in our Claims Series Interviews: Barry Jones sits down with Andrew Bart, of Crawford & Company. Andrew Bart is the Chief Executive Officer of Crawford International Operations, which incorporates all operations outside of North America. This includes Loss Adjusting, Third Party Administration (TPA) and Platforms. Andrew is committed to delivering market leading claim......

After interviewing over 30 claims professionals, Barry had the pleasure of sitting down with Markus Heiss, one of MDD’s most seasoned forensic accountants, for a candid and insightful conversation. What began as an unexpected start at MDD evolved into a career defined by purpose and a deep passion for claims. Markus shared what continues to......

In this latest instalment of our Claims Interviews series, Barry Jones sits down with Stuart Wright. Stuart is Head of Non-Marine Claims for Ascot Syndicate 1414, overseeing a complex book of insurance and reinsurance claims for all non-marine lines of business. He has over 25 years experience in the London Market, the last 14 years......

Up next in our Claims Interviews series is Ian Thompson. With 12 years at Zurich Insurance in EMEA and global executive claims roles and 19 years at RSA in senior strategic and operational positions, Ian brings a 30-year track record of success in transformation, turnaround, innovation, and overcoming complex business challenges. Today, Ian leverages this......

We had a great time speaking with Nigel Ward for our Claims Interviews series. Nigel is a technical insurance practitioner with broad experience of managing major insurance losses. He has represented Lloyd’s syndicates and both London and international market companies on the Steering Committee of many of the major losses of the new Millennium, including the World......

Steve Parry joined Hiscox in July 2023 as the Group Claims Director. He started his career as a claims adjuster with AIG in Manchester before moving to London, where he held several management roles prior to his departure to join Ace in 2006. He held various roles with Ace and Chubb over 14 years, including......

We recently welcomed Elliott Goss from W/R/B Underwriting to record a podcast with us. Elliott talked to us about the advancement of technology in claims, what he thinks makes a good claims handler and leader, the highs and lows in his career, his aspirations for the future, what he enjoys outside of work and what......

Gavin is the Head of Claims at IQUW, managing a complex book of insurance and reinsurance for all Specialty and Property lines of business. Gavin has extensive experience in the claims market, before IQUW Gavin headed up various claims teams at Canopius and Hiscox and prior to that enjoyed a long career as a claims......

Juliet joined Canopius in January 2023. Prior to this role, she was Head of First Party Claims at Inigo and Head of Energy and Construction Claims at AXA XL. She previously held roles in the client/insured space, working for Shell and Indecs Consulting Services. Juliet has been involved in the successful settlements of many major......

Paulina joined SCOR UK in June 2022 as Global Practice Lead for Construction Claims. Prior to joining SCOR, she spent almost 11 years at Liberty Specialty Markets as Senior Claims Specialist handling large and complex energy and construction claims. Before Liberty, Paulina spent almost 4 years working in the energy loss adjusting division of Charles......

This week we were delighted to have Leo Dixon, CEO of Integra, as a guest on our Claims Interview podcast channel. Leo joined Integra in 2015 as COO and was promoted to CEO in 2018. He has overall responsibility for delivering the company’s business plan and strategic objectives and is responsible for a number of......

After a break in our podcasting schedule, we are back with a bang this week having interviewed Paul Lewis, a Partner at Herbert Smith Freehills LLP.  Paul is currently Global Head of the Insurance & Professional Risks practice at Herbert Smith Freehills based in London.  Paul has worked on insurance disputes for over 30 years......

In our latest interview, Barry speaks to one of the most experienced and modernist claims leaders in the marketplace, Mike East of QBE. Mike East became Claims Director at QBE in 2016 and a member of the Executive Management Board for European Operations and has responsibility for Property, Motor, Casualty, International, Reinsurance and Financial Speciality......

Torben currently fulfils the dual role of Country Manager (Australia & New Zealand) and Executive Adjuster with Integra Technical Services (Australia) Pty Ltd. He is responsible for the investigation of complex claims, while also leading and supporting a highly specialised Adjusting team across Australia and New Zealand. Previously, he held the position of Head of......

This week Hugh Sparks from Charles Taylor Adjusting joined us in our office to record our next claims interview.  Hugh is a seasoned loss adjuster with 40 years of experience in the profession. He talks to us about some of the changes that have taken place at Charles Taylor over the last few years, some......

Jeremy Burgess joined us in our most recent Claims Interview podcast.  Jeremy is co-founder of The Insurance Network (TIN).  Although not a claims professional like our other guests to date, he has very much been involved in helping publicise issues and solutions in the London market claims industry. Jeremy talks to us about how TIN......

Our second interview of 2022 sees Barry Jones talk to a seasoned claims broker, David Hair, Partner at Lockton. David has been in the market for over 4 decades specialising in particular in Financial & Professional Lines claims. Hear David talk about how he came to find himself in the industry, his view of what......

Our first interview of the New Year was with Tobin Ryan, Head of Claims for Tokio Marine Kiln. Tobin started his London Market insurance career in 1990 and joined Tokio Marine Kiln in 2012. Tobin talks to us about what it’s like working for TMK and the culture and core values that are central to......

This week we had a really interesting chat with Tim Deardon, Group Head of Claims at IGI. Tim works out of IGI’s headquarters in Amman, Jordan and has been with the company for over 7 years. Prior to this role, Tim worked at Marsh, where he was Head claims advocate of International Energy and Political......

Next up in our Claims Interviews series is Jonathan Sargent – Head of Claims, UK for Swiss Re Corporate Solutions.  Jonathan started his career in the insurance industry as a loss adjuster and then moved to work for Zurich, before starting at Swiss Re Corporate Solutions in 2017. Jonathan talks to us about what he......

This week we were delighted to speak to Rob Powell, Global Chief Claims Officer at Marsh. Throughout his career, Rob has held a variety of positions – he started his career as a loss adjuster, then worked for several insurers and for the last 6 years has worked on the broking side. Rob talks to......

This week, we had the pleasure of interviewing Suzanne Liversidge, Global Managing Partner at Kennedys. Suzanne has extensive knowledge of the insurance industry and during her career as a practising lawyer, she built a practice that saw her working with insurers, self-insured corporates and local authorities. In this podcast, Suzanne talks about her new role......

Our guest this week is Katherine Baron, Head of Casualty Claims at AXA XL. Katherine leads a team of around 40 claims professionals who handle casualty losses all over the world. In this podcast, Katherine explains why she has spent the last 15 years of her career working for AXA (and its various incarnations). She also gives us her thoughts on what makes a great claims handler, the greatest influences on her career, the highs and lows and her love of korfball.

Steve Agutter joined us in our most recent MDD Claims Interview podcast. Steve started his career in Claims when he was just 17 years old. He spent almost 30 years at AIG, starting as a Property & Energy Claims Adjuster and moving up the ladder to become the Head of International Claims, where he was......

Ewan Cresswell joins us from Integra Technical Services, a leading loss adjusting firm that operates in the area of complex technical lines claims in property, casualty and marine insurance. Ewan began his professional life as a graduate chartered quantity surveyor in 1977. He moved into loss adjusting, ultimately serving as Managing Director of International Adjusters......

Our first guest is Martin Clark who is the Head of Property and Energy Claims at Zurich. Martin’s impressive career has spanned 35 years and began in reinsurance at Lloyds. He held a variety of claims positions in both company environments and broker roles where he had responsibility for managing clients’ energy claims for risks......