In today’s rapidly changing business landscape, the leaders winning aren’t the ones squeezing for more efficiency — they’re the ones unlocking creativity. In this episode, Jason S. Bradshaw sits down with Dr. Natalie Nixon, one of the world’s leading voices on creativity and innovation, to unpack why imagination, curiosity, and Wonder Rigor are now the most important leadership tools.

You’ll discover:

🔥 Why efficiency alone is no longer a competitive advantage

🔥 How creativity drives faster problem-solving and breakthrough innovation

🔥 The Move–Think–Rest framework that prevents burnout and boosts performance

🔥 Why AI makes human imagination more valuable — not less

🔥 How leaders can build a culture that consistently innovates

If you want your team to collaborate better, innovate faster, and thrive in uncertainty, this conversation will reshape the way you lead.

🔖 Timestamps

00:00 Introduction to WonderRigor

00:52 Understanding Creativity in Leadership

02:14 The Bias Around Creativity

04:43 Defining WonderRigor

09:47 Explaining WonderRigor to a Child

11:13 The Importance of Doodling

13:16 Addressing Burnout in the Workplace

16:11 Move.Think.Rest Framework

21:43 Creativity as a Strategic Competency

25:20 The Role of Authentic Imagination

28:46 Conclusion and Final Thoughts

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Follow Dr. Natalie Nixon: 

Website: https://www.figure8thinking.com/

LinkedIn: https://www.linkedin.com/in/natalienixonphd/

Facebook: https://www.facebook.com/natwnixon

Instagram: https://www.instagram.com/natwnixon/

Youtube: https://www.youtube.com/c/NatalieNixon

Buy Move. Think. Rest. Redefining Productivity & Our Relationship with Time: https://www.figure8thinking.com/published-and-featured/

Transform the Experience. Transform Your Business.

#Leadership #Innovation #CreativityAtWork #FutureOfWork #BusinessGrowth #CorporateLeadership #EmployeeExperience #HumanCenteredLeadership

What turns a near-bankrupt company into one of the most loved, tattoo-worthy brands on the planet?

In this episode, Ken Schmidt — the legendary former Director of Communications at Harley-Davidson — reveals the exact strategies that transformed Harley from chaos into a cult-like community of passionate believers.

This is the conversation every business leader, marketer, and customer experience professional needs to hear.

You’ll learn:

🔥 Why product improvements alone never create loyalty

🔥 How Harley reconnected with customers by showing up human first

🔥 The simple shift that turned riders into evangelists

🔥 Why community is the ultimate competitive advantage

🔥 How to build fans who proudly promote your brand

🔥 What most companies get wrong about storytelling and customer connection

🔥 How leaders can spark emotional resonance — at scale

Whether you're building a startup, leading a global brand, or trying to inspire deeper loyalty, Ken’s insights will change the way you think about experience, attention, and the true drivers of brand love.

If you want customers to believe in your brand — not just buy from it — this is where you start.

🔖 Timestamps

00:00 The Secret to Harley-Davidson's Turnaround

00:26 Introducing Ken Schmidt: The Voice Behind the Brand

00:47 The Early Struggles and Missteps

02:06 The Aha Moment: Shifting Focus from Product to People

03:58 The Power of Direct Customer Engagement

06:26 Building a Community and Creating Loyalty

09:36 Ken Schmidt's Insights on Brand Loyalty

26:31 The Role of AI in Maintaining Human Connection

30:20 Ken Schmidt's Motto for Leaders

31:52 Conclusion and Call to Action

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Website: https://kenspeaks.com/

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#HarleyDavidson #KenSchmidt #CustomerExperience #BrandLoyalty #Leadership #JasonSBradshaw #ChatsWithJason

What if the secret to scaling your business wasn’t a new funnel or marketing tactic… but mastering your state, story, and strategy?

On Day 4 of Funnel Hacking Live 2025, Tony Robbins delivered a 4-hour masterclass on creating peak performance in life and business — and it was pure transformation. In this episode of Chats with Jason, I break down the exact Tony Robbins strategies and mindset shifts that can elevate your results starting today.

You’ll learn:

✓ Tony Robbins’ state-story-strategy framework for unstoppable momentum.

✓The 9-minute morning priming ritual to rewire your nervous system for success.

✓ Why success without fulfillment is failure — and how to avoid it.

✓How to turn failures into feedback and pain into power.

✓ The real reason success is 80% psychology, 20% mechanics.

If you’re an entrepreneur, business leader, coach, or creator who’s ready to upgrade your mindset, lead yourself first, and design your days for emotional and business success — this is your blueprint.

00:00 Introduction and Overview

01:35 Tony Robbins' Impactful Session

03:00 Key Takeaways from Tony Robbins

05:44 Tony Robbins on Fulfillment and Identity

09:09 Wynter Jones' Insights

13:31 Christopher Krause's Experience

21:07 Conclusion and Final Thoughts

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#TonyRobbins #FHL2025 #PeakPerformance #EntrepreneurMindset #BusinessGrowth #ChatsWithJason #BusinessPodcast

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Website: https://www.barnumpt.com/free

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Website: https://hub.docyourjourney.com/

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Funnel Hacking Live Day 3 wasn’t just about marketing tactics — it was about rediscovering who we are, why we started, and what we owe the world. In this recap, Jason S. Bradshaw shares the most powerful lessons from the stage, including:

🔍 Prince Ea – Why identity comes before strategy, and how to rewire your self-image for success.

🔄 Stu McLaren – Turning transactions into movements through memberships that create real connection.

📊 Matt Donaldson – Why “guessing is the tax you pay for failure” and how to scale with data.

🎙️Hala Taha – The authority amplification framework to repurpose your content for massive reach.

🔊Dr. Sonja Stribling – How to stop muting your voice and outgrow your last version.

🤝Myron Golden – Why sales is service, and how congruency builds confidence.

Whether you’re an entrepreneur, business leader, or creative, these Day 3 insights will help you align your identity, clarify your purpose, and accelerate your growth.

00:00 Introduction and Overview

01:20 Prince Ea: On Identity and Breaking Free From Expectations

05:25 Stu McLaren: Membership Momentum - Building Communities That Convert

08:15 Matt Donaldson: Measuring What Matters in Data-Driven Marketing

10:18 Hala Taha: Content Amplification: Maximizing Your Reach 

11:54 Dr. Sonja Stribling: Reclaiming Your Power And Overcoming Silent Success Killers

14:53 Myron Golden: Spiritual Sales and Closing The Authenticity Gap

17:54 Attendee Perspective with Sonya Gankina: FHL Experience Highlights

24:26 Conclusion: Aligning for the Future

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#FunnelHackingLive #FHLDay3 #Leadership #BusinessGrowth #Identity #Purpose #Success #Entrepreneurship #ChatsWithJason #BusinessPodcast

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Website: https://sonyagankina.ca/

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What if one day could completely shift how you think about marketing, offers, and sales?

In this solo episode, Jason S. Bradshaw takes you deep inside Day 2 of Funnel Hacking Live 2025, where the stage wasn’t just packed with tactics — it was bursting with transformation.

💡 From Trent Shelton’s soul-stirring call to self-worth mastery, to Russell Brunson’s one-to-many selling framework, to Eileen Wilder’s B.I.T.S. method that turns speaking into selling — this episode unpacks the exact mindsets that separate amateurs from 7-figure pros.

Learn from top experts like Armand Morin, Ashley Kirkwood, Tim Shields, and Josiah Grimes — and get ready to inspire massive change and growth in your business.

🔍 Jason breaks down:

🔑Why you are enough, but staying the same isn't the goal

🌟 The 3 "selfs" that shape your destiny: belief, trust, and confidence

🎯 Russell's "Hook, Story, Offer" formula — live-demonstrated on stage

💰 The offer stack secrets that create buying frenzies without the hard close

📚 How to craft premium lead magnets that elevate your authority

⚡ The role of emotion, energy, and pattern disruption in modern sales

Whether you're a coach, marketer, speaker, or creative entrepreneur — this is the behind-the-scenes breakdown that will reignite your strategy and your soul.

👇 Dive in now to transform the way you sell, speak, and serve.

Timestamps:

00:00 – Introduction and Purpose

01:17 – Trent Shelton: Self-Worth Mastery

02:43 – Russell Brunson: One-to-Many Selling Framework

05:25 – Eileen Wilder: Speaking and Selling with Emotion

09:03 – Armand Morin: The Art of the Stack

13:34 – Ashley Kirkwood: Kill Sameness and Spark a Movement

15:37 – Tim Shields: Automated Webinars and Lead Magnets

20:47 – Josiah Grimes: Video Sales Letters and Funnel Optimization

22:33 – Conclusion and Key Takeaways

Learn more about Russell Brunson's proven one to many selling method here https://www.sellingonline.com/?aff=jasonsbradshaw

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What if the key to better leadership isn’t saying more—but showing it?

In this powerful episode, Jason S. Bradshaw sits down with TEDx speaker, award-winning author, and NYU professor Todd Cherches, the mind behind VisuaLeadership—a revolutionary framework that helps leaders communicate with clarity, inspire with confidence, and lead with vision.

Todd shares how pictures, metaphors, models—and even napkin sketches—can transform the way teams align and execute. You’ll learn how to turn complex ideas into clear messages, and how even “non-artists” can use visual thinking to influence, persuade, and lead.

📌 In this episode, you'll discover:

• Why most leadership fails because people can’t see the message
• The surprising power of metaphors and mental models
• The iceberg mistake most leaders make
• How a 30-second sketch saved a multi-million dollar deal

• Why visuals drive better retention, alignment, and action

This isn't about art. It’s about impact. And when your message becomes crystal clear, your leadership becomes contagious.

💡 Watch now and start leading with vision.

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Follow Todd Cherches: 

Website: https://www.toddcherches.com/

LinkedIn: https://www.linkedin.com/in/toddcherches/

Buy the book here: https://www.toddcherches.com/book

Buy on Amazon: https://a.co/d/9ewCEyR

#Leadership #Communication #Management #VisualThinking #VisuaLeadership #ToddCherches #ChatsWithJason

What separates average leaders from unforgettable ones? It’s not strategy—it’s vision.

In this powerful episode, Jason S. Bradshaw sits down with global thought leader Dr. Oleg Konovalov, known as the “Da Vinci of Visionary Leadership,” to uncover the rare leadership skill that transforms companies from the inside out.

You'll discover:

✅ Why vision is the noblest—and rarest—form of leadership

✅ The real reason most leaders fail to create lasting impact

✅ How to craft a purpose-driven legacy your team can believe in

If you’re ready to move from managing performance to inspiring purpose, this episode is for you.

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Follow Dr. Oleg Konovalov: 

Website: https://www.olegkonovalov.com/

LinkedIn: https://www.linkedin.com/in/dr-oleg-konovalov/

Youtube: https://www.youtube.com/@olegkonovalov7491

Facebook: https://www.facebook.com/olkonol

Instagram: https://www.instagram.com/visioncoacholeg/

X/Twitter: https://x.com/olkonol_oa

Buy the books here: https://www.olegkonovalov.com/author/

Dr. Oleg’s Books on Amazon: :https://www.amazon.com/stores/author/B00MF7JYZI/allbooks?ingress=0&visitId=dd399940-a48c-4e74-9716-ec6b8be6a7e7&ref_=ap_rdr

Can a simple “thank you” transform your workplace? According to Chester Elton, yes — and it’s backed by decades of research.

In this episode of Chats with Jason, bestselling author Chester Elton (The Carrot Principle, Leading With Gratitude) unpacks how the power of praise drives real business results — from higher employee engagement to better retention and legendary workplace cultures.

💡 What you’ll learn:

✅ Why recognition fails in most companies — and how to fix it

✅ Real-life rituals top leaders use to make praise stick

✅ Stories from brands like American Express, Pepsi, and Texas Roadhouse

✅ The surprising ROI of leading with gratitude (and why it’s NOT “soft”)

✅ Practical ways to embed recognition into your daily leadership style

If you want to attract top talent, keep your best people, and build a culture where everyone thrives — this conversation is your roadmap.

📈 Culture eats strategy for breakfast — praise is the fuel that makes your culture win.

00:00 Introduction: The Power of Praise

01:00 Meet Chester Elton: The Apostle of Appreciation

04:01 The Importance of Timely Recognition

08:16 Building a Legendary Culture

13:37 Rituals and Cadence in Culture Building

16:53 Overcoming Excuses for Recognition

18:29 The Importance of Positive Reinforcement

18:56 The Sacred 60: A Case Study in Recognition

20:02 Recognition Programs: Pros and Cons

22:24 Transformative Power of Gratitude in the Workplace

24:28 The Role of Kindness in Leadership

25:49 Connecting with Thought Leaders

27:03 Navigating Hybrid and Remote Workplaces

29:25 Building a Culture of Gratitude

31:59 Final Thoughts and Personal Stories

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Follow Chester Elton: 

Personal Website: https://chesterelton.com/

The Culture Works Website: https://thecultureworks.com/

Podcast: https://thecultureworks.com/podcast/

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Youtube: https://www.youtube.com/@ChesterElton

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Forget job titles. Real leaders aren’t defined by position—they’re remembered for one thing: grace.

In this powerful episode of Chats with Jason, world-renowned leadership expert and bestselling author John Baldoni pulls back the curtain on the one trait that separates forgettable managers from transformational leaders.

Drawing from decades of experience, 15+ books, and his hit show Grace Under Pressure, John shares:

• Why grace—not authority—is the ultimate leadership superpower
• How to lead with influence, humility, and heart
• The surprising difference between empathy and compassion in leadership
• What great leaders do when no one’s watching
• Why storytelling is every leader’s secret weapon

Whether you're managing a team or mentoring the next generation, this conversation will challenge your assumptions, stir your soul, and elevate your impact.

🎧 Press play and discover how to lead from within—even when you’re not the one “in charge.”

00:00 Introduction to Leading with Purpose and Grace

00:17 Meet John Baldoni: Leadership Expert

01:41 Defining Grace in Leadership

04:24 Personal Leadership Challenges and Growth

08:32 Balancing Empathy and Performance

14:21 The Evolution and Future of Leadership

23:14 John Baldoni's Resources and Final Thoughts

25:26 Conclusion and Call to Action

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Website: https://www.johnbaldoni.com/

Baldoni AI ChatBot: https://www.johnbaldoni.com/answers/index.php

Podcast: https://www.johnbaldoni.com/live/index.php

LinkedIn: https://www.linkedin.com/in/jbaldoni/

Youtube: https://www.youtube.com/user/jbaldoni52

John’s Poetry: https://www.johnbaldoni.com/poetry/index.php

Buy John’s books here: https://johnbaldoni.com/books/index.php

John’s Books on Amazon: 

Customer experience isn’t a department—it’s every interaction.

In this episode of Chats with Jason, I sit down with Stacy Sherman, award-winning CX leader, author, and founder of Doing CX Right®, to dismantle the biggest myths in customer experience and show you what it really takes to earn loyalty in today’s world.

Inside this episode:

🔍 Why “customer satisfaction” is no longer a useful metric

🧠 The emotional secret behind Trader Joe’s legendary CX

🤝 How to stop treating CX like a silo—and make it everyone’s job

📈 Stacy’s Heart & Science™ Loyalty Model decoded

🧰 Low-cost, high-impact moves to transform employee AND customer loyalty

📚 What to expect from her new book: Transformative Journey Management

Whether you're leading a small team or a global brand, Stacy’s insights will help you build experiences that aren’t just memorable—they’re meaningful.

Timestamps

00:00 Introduction to Meaningful Moments in Business

00:25 Meet Stacey Sherman: CX Strategist and Author

01:38 Explaining Customer Experience to an 11-Year-Old

04:05 Unpopular Opinions on Customer Satisfaction

06:07 The Role of Chief Customer Officers

09:10 Memorable Customer Experience Stories

14:46 The Heart and Science Loyalty Model

20:15 The Importance of Employee Experience

22:14 Stacey Sherman's Podcast and Final Thoughts

33:25 Conclusion: Transforming Experiences and Businesses

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Website: https://doingcxright.com/

Podcast: https://doingcxright.com/podcasts/

LinkedIn: https://www.linkedin.com/in/stacysherman/

Youtube: http://www.youtube.com/@doingcxright

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What if the key to explosive business growth isn’t your next ad campaign — but a handwritten note?

In this powerful and heart-centered episode of Chats With Jason, host Jason S. Bradshaw sits down with Sara Hardwick, community relationship strategist at GIFT∙OLOGY and co-author of Beyond Giftology — the final book by the late, great John Ruhlin.

Together, they explore:

The real secret to word-of-mouth growth (hint: it’s not what you think)

Why radical generosity is a business strategy, not just a virtue

The RICH relationship framework that creates raving fans and unstoppable referrals

How one family photographer snowballed into billionaire clients — without ads

Why you don’t need a budget to start changing lives (and your business) today

The emotional power of a well-timed handwritten note or thoughtful video message

Why "asking the extra question" builds trust faster than any sales script ever could

🕊️ This episode also serves as a heartfelt tribute to John Ruhlin, a man who didn’t just talk about generosity — he lived it. From investing in his team’s families to loving on the people behind the scenes (like Jason’s assistant), John taught us that relationships are the business.

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Follow Sara Hardwick:

Website: https://giftologygroup.com/

LinkedIn: https://www.linkedin.com/in/sarahardwick/

Youtube: www.youtube.com/@giftology1690

Buy Beyond Giftology book: https://giftologygroup.com/beyondgiftology/

What if the biggest threat to your business wasn’t your product or pricing… but your response time?

In this masterclass episode of Chats with Jason, I sit down with Jay Baer—Hall of Fame speaker, NYT bestselling author, and one of the Top 30 Global Gurus in Customer Experience—to unpack what’s really driving customer loyalty (spoiler: it’s not your ads).

🔥 In this episode, you’ll discover:

• Why speed is your most powerful (and underused) marketing strategy
• The deadly myth that’s holding most CX initiatives back
• How to turn your customers into volunteer marketers
• Why "good enough" is no longer good enough
• The viral power of Talk Triggers—and how to create your own

🚨 Fact: 85% of customers say responsiveness determines their loyalty.

🎯 This is the edge you didn’t know you needed.

👂 Tune in.

💬 Take notes.

📈 Transform your business—one unforgettable experience at a time.

👇 Don’t forget to subscribe & share this episode with a colleague who still thinks slow service is “just part of the process.”

Follow Jason S Bradshaw:

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Follow Jay Baer: 

Website: https://www.jaybaer.com/

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Youtube: https://www.youtube.com/c/JayBaer

Instagram: https://www.instagram.com/jaybaer/

Buy Jay’s books:  https://www.jaybaer.com/books

What if the very thing you’ve been calling a weakness is actually your greatest superpower?

In this raw and inspiring conversation, Kenny Lee, founder of the Rawsome Movement and author of Be Rawsome, sits down with Jason S. Bradshaw to share how radical authenticity turned his pain into purpose — and his purpose into a 7-figure global business.

You’ll discover:

✨ The real reason authenticity attracts success — not just followers.

✨ How facing yourself leads to more freedom, joy, and fulfillment.

✨ Kenny’s 3 daily practices to love yourself and build unshakable confidence.

✨ Why overthinking, fear, and self-doubt might be the fuel for your greatness.

Whether you’re an entrepreneur, coach, or leader ready to break free from the masks and show up as your true self — this episode will change how you see your “flaws” forever.

🔖 Timestamps

0:00 Introduction to Kenny Lee and the Rawsome Movement

01:45 Kenny Lee's Journey to Authenticity

03:24 The Power of Unmasking and Self-Love

05:32 The Rawsome Framework: Focus, Appreciate, Challenge, Embrace, Integrate, and Test

10:38 From Lifeline to Global Movement

14:10 Building Authentic Offers and Community

21:17 Success, Fulfillment, and Living with Ease, Grace, and Play

27:09 Practical Steps to Living Rawsome

29:50 What's Next for Kenny Lee and the Rawsome Movement

31:44 Conclusion and Call to Action

If this conversation inspired you, don’t stop here — take one step today toward being more Rawsome. Face your truth. Celebrate your authenticity. Build from your heart.

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Follow Kenny Lee: 

Website: https://rawsomemovement.com/

LinkedIn: http://www.linkedin.com/in/koach-inc-kennylee/

Facebook: https://www.facebook.com/rawsomemovement/

Buy Be Rawsome here: https://rawsomemovement.com/book

#AuthenticLeadership #PersonalGrowth #LeadershipDevelopment #Authenticity

#Entrepreneurship  #SelfLove #MindsetMatters #ExecutiveCoaching #BeRawsome #TransformTheExperience #ChatsWithJason #BusinessPodcast 

What if the real difference between six and seven figures is your identity, not your offer? 🚀

Welcome to Day 1 of Funnel Hacking Live 2025 — the final chapter in the iconic decade-long movement powered by ClickFunnels. In this episode of Chats With Jason, we break down the biggest insights from:

✅ Russell Brunson – The Hero’s Journey redefined for marketers, and the 3 core beliefs you must adopt

✅ McCall Jones – Why charisma sells more than scripts & how to emotionally structure your offer

✅ Andy Elliott – The power of personal standards and family-integrated success

✅ Myron Golden – How to turn one product into a lifetime of income through asset stacking

Whether you're a coach, creator, or business leader, this episode gives you mindset upgrades and tactical gold you can apply today.

Timestamps

00:00 – The 7-Figure Identity Shift

02:00 – Welcome to FHL 2025: A Decade of Funnels

03:00 – Russell Brunson’s 3 Faiths to Build

07:00 – McCall Jones: Cookie-ify Your Offer

10:30 – Andy Elliott: Reinvent Yourself Now

13:30 – Myron Golden: Mindset + Skillset = Assets

17:00 – Final Takeaways & Call to Action

🎧 Subscribe for future episodes from Funnel Hacking Live and beyond.

👇 Drop a comment:

What belief, offer, or standard are YOU upgrading after this episode?

#FunnelHackingLive2025 #ChatsWithJason #RussellBrunson #McCallJones #MyronGolden #MarketingMindset #EntrepreneurPodcast #ClickFunnels #PrinceEAStorytelling #ThinkMediaTips

What if “good enough” service is actually your business's silent killer? In this no-BS masterclass, I sit down with John Tschohl, the relentless global CX guru who's been transforming businesses for 50 years—not with gimmicks, but with world-class service that scales profits, not payrolls.

If you think customer experience is a “nice-to-have” or something you handled a decade ago, this episode is your wake-up call.

🚨 Inside this episode: 

– Why most CEOs are dead wrong about how customers actually feel

– The 3 things every leader MUST do to create “over happy” customers 

– How brands like Amazon, Costco, and Apple dominate through experience 

– The real ROI of customer service (John backs it up with stock market proof) 

– Why self-service and AI aren’t the problem—but your strategy might be

🎯 Key takeaway:

Great service isn’t a department—it’s a decision. And if you want to dominate your market, you can’t afford to leave it to chance.

✅ Subscribe to Chats with Jason for more unfiltered conversations that transform business through experience. 

📲 Share this episode with a leader who thinks their CX is good enough. 

💬 Comment below: What’s ONE thing you’ll change in your customer strategy after hearing John?

Follow Jason S Bradshaw:

Website: https://jasonsbradshaw.com/

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Follow John Tschohl: 

Website: https://johntschohl.com/

LinkedIn: https://www.linkedin.com/in/johntschohl/

Youtube: https://www.youtube.com/@ServiceQuality1

Facebook: https://www.facebook.com/JohnTschohlCustomerServiceGuru/

Buy the book: Relentless https://amzn.asia/d/0ciudC3

What if your customers never forgot how you made them feel?

In this powerful episode of Chats with Jason, former Disney executive Dennis Snow reveals how world-class experiences aren’t built with fairy dust—but with systems, mindset, and mission. From the legendary Disney onboarding process to the simple yet profound principle of treating every guest with respect, Dennis pulls back the curtain on what truly makes service unforgettable.

💡 Whether you're a startup founder or Fortune 500 leader, you’ll discover:

• The 3 things every customer craves (and few companies consistently deliver)
• Why onboarding isn’t just HR—it’s identity engineering
• How small gestures (like a balloon “report card”) create lifelong brand advocates
• The question every leader must ask to unlock their team's hidden magic
• Why customer-first is more than a slogan—it’s a cultural commitment

And yes, he even shares how to explain customer experience… to a 7-year-old.

🔥 Key Insight: “The experience is what makes us unique. And when we create unique experiences—we can change the world.”

🎯 Call to Action: If you’re ready to build a business people love to talk about, hit subscribe, share this episode with a service-minded leader, and leave a review. Because when you transform the experience, you transform your business and the world around you.

Follow Jason S Bradshaw:

Website: https://jasonsbradshaw.com/

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Follow Dennis Snow: 

Website: https://snowassociates.com/

LinkedIn: https://www.linkedin.com/in/dennissnow-customer-experience-expert/

Youtube: https://www.youtube.com/user/snowdennis

Facebook: https://www.facebook.com/dennis.snow

Twitter/X: https://x.com/DennisSnow

Buy the book: Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life https://a.co/d/57BHZQq

What if the reason your business isn’t growing… isn’t strategy—but apathy?

In this powerful episode of Chats with Jason, global transformation leader Lior Arussy reveals why customer experience isn’t a department—it’s a decision.

From walking away from a prestigious executive role to launching a movement that’s impacted 200+ brands (Mercedes-Benz, Royal Caribbean, and more), Lior shares the untold truth about why most change efforts fail—and what you can do today to rise above mediocrity and ignite meaningful impact.

⚡ You’ll discover:

The mindset shift that separates industry leaders from cynical laggards

Why “self-service” may be silently destroying customer loyalty

The 5 actions your customers take that actually measure experience

How to lead even when you’re not in charge (yes, Susie from accounting, this one’s for you)

And the one question every CX leader must answer to win C-suite support

🔥 Whether you're a CEO, team leader, or just someone tired of saying “why bother?”—this episode is your invitation to stop playing small and start authoring your own story.

🛑 Because if you don’t write your story... someone else will.

🎧 Listen now. Be moved. Take action.

👉 Get Lior’s latest book "Dare to Author" and all show resources in the links below.

—

✨ When you transform the experience, you transform your business—and the world around you.

📲 Like, share, and subscribe for more insights every week on Chats with Jason.

Follow Jason S Bradshaw:

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Follow Lior Arussy:

Website: https://www.liorarussy.com/

LinkedIn: https://www.linkedin.com/in/liorarussy/

Youtube: https://www.youtube.com/@liorarussy652

Twitter/X: https://x.com/LiorStrativity

Buy the book: Dare to Author!: Take Charge of the Narrative of Your Life https://a.co/d/1G3kIJO

💥 What if the smallest shift could create your biggest breakthrough in business—and in life?

In this heartfelt episode of Chats with Jason, bestselling author and CX legend Marilyn Suttle reveals how to turn tension into trust, mistakes into mentorship, and angry customers into raving fans.

💡 You’ll discover:

✅ The LAP framework for diffusing customer frustration fast

✅ Why empathy isn’t soft—it’s your sharpest leadership tool

✅ How a Ritz-Carlton employee turned heartbreak into humanity (real story!)

✅ The “Gladys Principle” for managing difficult people—at work and at home

✅ Why consistency and curiosity are the hidden keys to brand loyalty

🎯 Whether you're a frontline service star, a C-suite executive, or just someone who wants to lead with heart, this episode will give you the mindset, tools, and stories to transform every interaction.

💬 Drop a comment with your biggest takeaway.

🔔 Subscribe for more conversations that turn experience into impact.

Because when you transform the experience, you transform your business—and the world around you.

Follow Jason S Bradshaw:

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Website: https://marilynsuttle.com/

LinkedIn: https://www.linkedin.com/in/marilynsuttle/

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Youtube: https://www.youtube.com/@MarilynSuttle

Twitter/X: https://x.com/marilynsuttle

Buy the book: Who's Your Gladys? https://a.co/d/4FcGSeU

All Business Is Personal: How Human Connection Wins in the Age of AI | Joseph Michelli on Customer Experience Mastery

✨ What if the real secret to business success isn’t more technology... but more humanity?

In this powerful episode of Chats with Jason, I sit down with world-renowned author, speaker, and human-centered leadership expert Dr. Joseph Michelli.

We dive deep into why unforgettable customer experiences aren't created by accident — they’re crafted intentionally through care, connection, and curiosity.

🚀 You'll learn:

• Why "customer service" is dead — and how "customer experience" truly transforms brands.
• Joseph’s personal story of early failure (and what it taught him about listening first).
• The #1 shift legendary brands like Starbucks, Zappos, and Ritz-Carlton made to win lifelong loyalty.
• How to balance technology and humanity in the Age of AI.
• The small leadership change you can make TODAY that will dramatically impact your customer and employee experience.

🎯 Key Takeaway:

Personalization is not the same as being personal. In a world of automation, real human connection is your unfair advantage.

💬 Favorite Quote:

"AI can give you personalization — but it takes people to make it personal." — Joseph Michelli

🔥 Plus, Joseph shares behind-the-scenes insights from his newest book:

"All Business Is Personal: One Medical's Human-Centered, Technology-Powered Approach to Customer Engagement" — including how One Medical became so successful Amazon bought them for $4 billion.

👀 If you care about leadership, customer loyalty, or building a brand people love — this is a must-watch.

🔔 Don’t forget to like, comment, and subscribe — it helps more leaders create unforgettable experiences!

#CustomerExperience #Leadership #JosephMichelli #BusinessGrowth #ChatsWithJason

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Website: https://www.josephmichelli.com/

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Facebook: https://www.facebook.com/TheMichelliExperience

Youtube:  https://www.youtube.com/@TheMichelliExperience/

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Podcast: https://drjosephm.podbean.com/

Buy the book: 

All Business Is Personal: One Medical’s Human-Centered, Technology-Powered Approach to Customer...

💡 What happens when a bald guy decides to teach the world how to cut hair on YouTube?

That’s the question Stephen Marinaro—aka TheSalonGuy—answered with over 1 million subscribers, hundreds of millions of views, and now a #1 bestselling book Why, What, How: The Step-by-Step Playbook for Creating a Memorable Brand.

In this transformational episode of Chats with Jason, you’ll discover:

🔥 The viral moment that made Stephen go from “just one viewer” to inspiring millions

🔥 The power of taking uncomfortable action (like turning around at your car door and walking back into opportunity)

🔥 How a DM to Gary Vee turned into being featured in Crushing It!

🔥 Why skipping your “why” is killing your brand before it begins

🔥 What separates flash-in-the-pan influencers from those with real staying power

🎯 Whether you’re a creative entrepreneur, a brand builder, or just someone trying to stay relevant in a world of constant change—Stephen’s story will move you, challenge you, and fuel you to finally take action.

📚 Grab a copy of his game-changing book: Why, What, How

👉 Available now on Amazon at https://a.co/d/5GW69IK

💬 Timestamps

00:00 – Intro: Transforming the experience

01:11 – From salon chairs to YouTube stardom

04:29 – Why his first goal was just ONE person

07:16 – Crashing Fashion Week & interviewing celebs

10:16 – What most branding books miss

12:29 – Why “Why” matters more than ever

16:29 – Staying relevant in a world that’s constantly changing

19:18 – Hair, beards, and bonding with John Voight

22:29 – How a $200 bottle of wine got Gary Vee’s attention

28:13 – The ONE thing you must do after reading Stephen’s book

✅ If this episode lit a spark in you:

👍 Like

🔁 Share

📥 Comment below: What’s your “Why”?

🔔 Subscribe for more conversations with creators, disruptors & doers.

🧠 Because when you transform the experience—you transform your business and the world around you.

#ChatsWithJason #TheSalonGuy #StephenMarinaro #BrandBuilding #EntrepreneurMindset #ContentCreators #HairIndustry #GaryVee #PodcastInterview #WhyWhatHow #Inspiration #CreativeEntrepreneurs #AuthenticityWins

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Get ready for a game-changing conversation on 'Chats with Jason' where host Jason S. Bradshaw as he interviews Stu McLaren, a pioneering entrepreneur and membership expert. Stu shares his incredible journey from his first online sale in 2004 to co-founding the world's most popular membership platform on WordPress in 2008 and beyond. Discover how Stu's experiences and innovative ideas led to the creation of Membership.io and why he believes that a membership model is essential for business success. Learn valuable insights on launching and sustaining a membership, the importance of customer onboarding, and how to avoid common pitfalls. Plus, get an inside look at Stu and his wife Amy's philanthropic efforts with the Village Impact charity. Perfect for entrepreneurs, business owners, and leaders looking to create predictable profits and build lasting customer relationships. Don't miss out on this transformative episode!

🔥 Enjoyed this episode? Hit the thumbs-up button and subscribe for more insights on transforming your business. 🚀

🚀 Turn Your Passion into Predictable Profits!

Imagine transforming what you already know and love into a thriving membership business that generates consistent monthly income.​ https://membershipworkshop.com?ref=r5z3u 

Join Stu McLaren's FREE Membership Workshop from May 8–15 and discover:​

• How to identify your perfect membership niche
• Proven strategies to attract and retain loyal members
• Step-by-step guidance to launch your membership site successfully​

This exclusive workshop is available only once a year, and spots are limited. Don't miss this opportunity to build a business that offers freedom, impact, and recurring revenue. https://membershipworkshop.com?ref=r5z3u 

Remember I am donating 50% from any affiliate commissions to the charity, Village Impact. 

#MembershipModel #RecurringRevenue #BusinessGrowth #PredictableProfits #Entrepreneurship #BusinessStrategy

Follow Jason S Bradshaw:

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Website: https://stu.me/

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Youtube: https://www.youtube.com/@StuMe

Twitter/X: https://x.com/StuMcLaren

Tiktok:

In this episode of Chats with Jason, host Jason S. Bradshaw interviews bestselling author and expert communicator Neil Gordon. Neil, who has a rich background in editorial work at Penguin Random House, shares his journey from struggling reader to influential author and consultant. The discussion emphasizes the importance of convincing your audience that change is possible, rather than simply bombarding them with information. Neil introduces his latest book, The Most Powerful Sentence of All Time, and delves into the art of persuasion through storytelling. This episode is a must-watch for public speakers, communicators, marketers, business leaders and entrepreneurs looking to elevate their message and engage their audience more effectively. Tune in to learn actionable tips on how to make your message heard and transform your business.

🔥 Smash that like button and hit subscribe to unlock more game-changing business transformation content! Don't miss out on future episodes that could revolutionize your business. 🚀

Follow Jason S Bradshaw:

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Follow Neil Gordon: 

Website: https://neilcanhelp.com/

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Youtube: https://www.youtube.com/@neilcanhelp1071

Twitter/X: https://x.com/neilcanhelp

Tiktok: https://x.com/neilcanhelp

Buy the book: The Most Powerful Sentence of All Time: A Fable About Persuasion - https://a.co/d/9nU1j69

In this episode of 'Chats With Jason', host Jason S. Bradshaw welcomes Kathryn Strachan—a renowned keynote speaker, fractional CMO, strategy consultant, and author. Kathryn shares insights from her new book 'Scaling for Success: How to Build a Brand That Breaks Barriers' and gives invaluable advice on effective marketing strategies, the importance of personal branding, and how to identify and target your ideal audience. Learn how she single-handedly grew Copy House to a $2 million annual revenue business and why investing in marketing is essential for business growth. Don't miss out on Kathryn's expert tips for marketers, business owners, entrepreneurs, and startups! 

Like and subscribe for more business transformation content. 

Follow Jason S Bradshaw:

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Follow Kathryn Strachan: 

LinkedIn: https://www.linkedin.com/in/kathryn-strachan/

Podcast: https://open.spotify.com/show/68ivLxoRC75Ju4c8SzpHTh?si=fb0f1958bdc34af8

Buy the book: Scaling for Success: How to Build a Brand that Breaks Barriers - https://a.co/d/iJNtsHn

🚨 Why do 20–70% of employees quit within their first 100 days?

In this powerful conversation, bestselling author Joey Coleman reveals the hidden mistakes that cost companies millions in turnover, and the retention strategies every CEO, entrepreneur, manager, and executive must know to keep their best people.

You’ll discover:

✅ Why perks and paychecks aren’t enough to keep talent

✅ The single biggest mistake leaders make in onboarding

✅ Joey’s proven First 100 Days Framework to retain employees long-term

✅ 5 low-cost retention hacks you can implement THIS week

✅ How employee experience directly fuels customer loyalty and growth

If you lead a team, this episode is your playbook for retention, loyalty, and long-term success.

Want more insights on transforming your business? 🚀

🔔🔥 Hit That Subscribe Button NOW!

🎯 Share These Game-Changing Tips with Your Network!

👍💭 Like and comment , we'd love to hear your thoughts!

Follow Jason S Bradshaw:

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Follow Joey Coleman:

Website: https://joeycoleman.com/

LinkedIn: https://www.linkedin.com/in/joeycoleman1/

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Buy Joey’s books here: https://joeycoleman.com/books/

​​Transform the Experience. Transform Your Business.

#EmployeeRetention #Leadership #BusinessGrowth #Entrepreneurship #WorkplaceCulture #EmployeeExperience #RetentionStrategies #JoeyColeman #NeverLoseAnEmployeeAgain

#ChatsWithJason

Welcome to Chats with Jason! We are joined by Christopher Goff, bestselling author and sales compensation expert. We discuss hiring strategies, sales talent onboarding, and compensation practices. Christopher shares insights on finding culture-fit candidates, retaining top performers, and managing pay transparency. Essential listening for business leaders and sales professionals looking to improve their operations. Like, subscribe, and leave a 5-star review!

Follow Jason S Bradshaw:

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Follow Christopher Goff: 

Website: https://www.salescompguy.com

LinkedIn: https://www.linkedin.com/in/christopherjgoff

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Facebook: https://www.facebook.com/salescompguy

Pinterest: https://www.pinterest.com/salescompguy/

 YouTube: https://www.youtube.com/@salescompguy

Buy the books:

Starting Simple: Sales Compensation - https://a.co/d/dTI6bFB

Starting Simple: Sales Compensation Workbook - https://a.co/d/0EnU0vf

Starting Simple: Finding Fairness - https://a.co/d/h5Wj1yx

Pay Transparency: Readying Your Organization for Pay Equity Legislation - https://a.co/d/g9r7kBP

Hiring for Sales: The Essential Guide to Navigating the Sales Talent Acquisition Process - https://a.co/d/8gNGTof

#SalesCompensation #CompStrategy #BusinessLeadership  #BusinessPodcast #CompensationPlanning #SalesSuccess #BusinessGrowth #ChatsWithJason

In this episode of 'Chats with Jason,' host Jason S. Bradshaw sits down with Sam Taggart, an inspiring entrepreneur who transitioned from being a door-to-door salesman to the CEO of a multimillion dollar business. Sam, a bestselling author, shares his journey, the mindset needed for sales success, and practical strategies from his book 'Eat What You Kill: Becoming a Sales Carnivore.' Sam discusses the importance of integrity in sales, building successful sales teams, and the power of direct sales in today's AI-driven market. Whether you're a business owner, leader, or sales manager, this episode is packed with valuable insights to elevate your sales game. Don't miss Sam's advice on leading from the front and his challenge to sales professionals for a 'hell week' of intense focus. Tune in for actionable tips and inspiring stories. Subscribe and follow for more transformational business insights.

Follow Jason S Bradshaw:

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Website: https://thesamtaggart.com/

LinkedIn: https://www.linkedin.com/in/sam-taggart-27256962/

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Facebook: https://www.facebook.com/sam.taggart.9

Twitter: https://x.com/D2Dexperts

YouTube: https://www.youtube.com/c/D2DExperts

Buy the book: Eat What You Kill: Becoming a Sales Carnivore - https://a.co/d/ho71vJF

#SalesLeadership #D2DSales #BusinessGrowth #Entrepreneurship #SalesTraining #SalesStrategy #SalesPerformance #BusinessDevelopment #SalesMotivation

Welcome to another edition of Chats with Jason! Host Jason S. Bradshaw sits down with the renowned Blake Morgan, a multi-time bestselling author and the 'Queen of CX,' to delve into the fascinating world of customer experience. From Blake's accidental journey into CX to insights about the impact of AI and technology, this episode is packed with valuable advice for business owners, leaders, customer experience managers, and sales and marketing professionals. Discover how to foster a customer-centric culture, the importance of employee experience, and actionable steps for immediate improvement. Don't miss out on the pearls of wisdom from one of the leading voices in customer experience!

Follow Jason S Bradshaw:

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Twitter/X: https://x.com/jasonsbradshaw

Follow Blake Morgan: 

Website: https://www.blakemichellemorgan.com/

LinkedIn: https://www.linkedin.com/in/blakemichellemorgan/

Instagram: https://www.instagram.com/blakemmorgan/

YouTube: https://www.youtube.com/c/BlakeMorganCustExp

Twitter: https://x.com/BlakeMichelleM

Facebook: https://www.facebook.com/CustomerExperienceBlake/

Buy the books:

1. More Is More: How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences - https://a.co/d/bBHencO
2. The 8 Laws of Customer-Focused Leadership: New Rules for Building A Business Around Today’s Customer - https://a.co/d/dyuLiNf
3. The Customer of the Future: 10 Guiding Principles for Winning Tomorrow's Business - https://a.co/d/46AoJfW

#CustomerExperience #CX #BusinessGrowth #LeadershipTips #CustomerService #EmployeeExperience #CustomerCentric #BlakeMorgan #ChatsWithJason #BusinessPodcast #CustomerJourney #BusinessTransformation #AI 

In this episode of Chats With Jason, product expert Diana Stepner shares insights from her 20+ years in leadership and innovation. Discover the four key experience elements, Diana's career journey through companies like Monster and Pearson, and practical advice on product management evolution. Learn about gathering customer feedback, balancing stakeholder needs, and future-proofing your career through active listening. This episode offers essential strategies to elevate your product management skills and transform your business.

#ProductManagement #CareerDevelopment #ProductLeadership #CustomerExperience #NextGenProductManagement #FutureProofYourCareer #LeadershipCoaching

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Website: https://www.dianastepner.com/

LinkedIn: https://www.linkedin.com/in/dianas/

Buy the book - Next-Gen Product Management: Future Proof Your Career: https://a.co/d/g2IMP5w

In this episode of 'Chats with Jason,' host Jason S. Bradshaw is joined by Maxwell Nee—an award-winning entrepreneur. Maxwell shares his inspiring journey from a successful corporate analyst at Commonwealth Bank to becoming an investor and Chief Revenue Officer at ScoreApp, a quiz marketing platform. This episode delves into Maxwell's background, his career transition, key advice for aspiring entrepreneurs, and the benefits of using ScoreApp for lead generation and data collection. Perfect for business owners, startups, and anyone planning to start a business, this episode is packed with insights and actionable strategies. Plus, discover how you can get a free copy of the Scorecard Marketing book!

#BusinessSuccess #Entrepreneurship #CareerChange #StartupTips #ScoreAppMarketing

Follow Jason S Bradshaw:

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Follow Maxwell Nee: 

Website: https://www.scoreapp.com/

LinkedIn: https://www.linkedin.com/in/maxwellnee/

Instagram: https://www.instagram.com/maxwellprincenee/

Get Free Book Here: https://scorecardmarketingbook.scoreapp.com/

From Shark Tank Rejection to SpaceX and Global Success: Dr. Rob Yonover's Lessons in Tenacity

Join host Jason S Bradshaw for an enlightening episode of Chats With Jason featuring Dr. Robert Yonover. A PhD holder in Geochemistry and Volcanology, Dr. Yonover has built his career on innovation. He's the inventor of the SEE/RESCUE® Streamer, a lifesaving device that—despite initial rejection on Shark Tank—is now used by military forces worldwide and SpaceX. Listen as Dr. Yonover shares his journey, revealing how to overcome setbacks through persistence and offering practical wisdom for inventors and business leaders. This episode is essential listening for entrepreneurs, business owners, and anyone seeking to transform rejection into triumph.

#SharkTank #Innovation #Entrepreneurship #Invention #BusinessSuccess #SpaceX #Resilience #StartupLife #InventorLife #STEM #BusinessGrowth #Leadership #Persistence #LifeSaving #SeeRescueStreamer

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Website:http://seerescuestreamer.com/

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Buy See/Rescue® Streamer at Amazon: https://a.co/d/c0ffX8g

Books: 

Hardcore Inventing: Invent, Protect, Promote, and Profit From Your Ideas

In this compelling interview, Edward Wise, ex-CEO of Omnicom Health Group, reveals the insights from his book "The Total Pitch." He articulates a systematic approach to successful pitching, focusing on the importance of a single-minded idea that resonates with customers, understanding their motivators and barriers, and being judicious in selecting opportunities. Furthermore, Wise underscores the necessity of dedicated rehearsal time, advocating for at least two days to ensure a polished performance. Tune in to gain valuable knowledge that can enhance your pitching capabilities.

#PitchingStrategies #Leadership #TheTotalPitch

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Book: The Total Pitch: An end-to-end guide to winning the pitch every step of the way

Join Jason S. Bradshaw and Dr. Alex Heublein, President of Netsurit US, as they dive into strategies for leveraging digital technologies to transform the business experience. With over 30 years in the IT industry, Dr. Heublein shares insights on overcoming legacy systems, adopting flexible solutions, and harnessing AI for business resilience. Learn how to future proof your business and stay ahead of the competition in this insightful episode of Chats With Jason.

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Website: https://netsurit.com/en-us/

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Learn why bestselling author Tommy Clifford believes it's time to "Rethink Everything You Know About CRM." From turning your database into a revenue-generating data bank to unlocking hidden AI powers, learn how to transform your customer relationships. Whether you're using spreadsheets, post-it notes, or sophisticated software, learn how to turn your basic database into a powerful revenue-generating tool.

#CRM #BusinessGrowth #CustomerRelationships #BusinessTips #SalesStrategy

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Website: https://www.soez.pro/

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Buy the book - Rethink Everything You 'Know' About A CRM https://a.co/d/hWs4uff

Discover the proven three-step method (Look, Listen, Link) to remember everyone you meet! Bob Miller, former magician turned memory expert and author of "Remember The Room," shares his secrets for instantly remembering names at networking events and business meetings. Learn practical tips for converting names into memorable images, creating lasting impressions, and building better business relationships. Whether you're a networking pro or struggle with names, these game-changing memory techniques will transform how you connect with people!

#MemoryTechniques #NetworkingTips #BusinessSkills #PersonalDevelopment #RememberNames

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Website: https://www.memorymagic.info/

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Buy the book - Remember The Room: How to Remember Everyone You Meet at an Event: https://a.co/d/bftkZ9s

Is your company’s purpose just a poster on the wall—or the engine driving real growth? In this powerful conversation, Jason S. Bradshaw sits down with bestselling author and keynote speaker Ron Tite to reveal how leaders can align purpose with profit without slipping into corporate theater.

💡 What You’ll Learn in This Episode:

✅ Why most purpose statements fail (and how to fix yours)

✅ The 5 signals your purpose is actually working inside your organization

✅ How to lead through the AI revolution without losing your people

✅ The secret formula to connect brand story, purpose, and performance

✅ Why CFOs should see purpose as a growth lever, not fluff

Whether you’re a CEO, brand manager, or entrepreneur, this episode will help you turn lofty ideals into measurable results.

🔥 Don’t just have a purpose. Make it profitable.

00:00 Introduction and Guest Welcome

01:46 Defining Purpose Beyond Posters

04:04 Misalignment in Purpose Statements

07:14 Realigning Purpose for Growth

10:46 AI's Impact on Workplace Culture

20:41 Aligning Personal and Company Purpose

22:38 Measuring Purpose Effectiveness

27:44 Final Thoughts and Wrap-Up

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Website: https://rontite.com/

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Buy Ron’s books here: https://rontite.com/books

#BusinessLeadership #LeadershipDevelopment #BrandStrategy #PurposeDrivenBusiness #PurposeAndProfit #PerformanceDriven #CustomerExperience #EmployeeEngagement #EntrepreneurMindset #RonTite #ChatsWithJason #BusinessPodcast

In this episode of Chats With Jason, Amazon FBA expert and bestselling author Isaac Kuhlman shares how he transforms struggling businesses through customer-focused strategies. Learn how prioritizing customer experience over sales helped turn losses into consistent profits. Kuhlman demonstrates that business success comes from solving customer problems and creating exceptional experiences, not just selling products.

#CustomerExperience #BusinessGrowth #Marketing #AmazonFBA #BusinessSuccess

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Website: http://isaackuhlman.com/

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YouTube: https://www.youtube.com/@theoriginalamazoncoach

Buy the book - You Are a Great Marketer: You Just Don't Know It: https://a.co/d/3Ul5CG1

Join host Jason S. Bradshaw and marketing expert Dave Mastovich as they dive into the world of "No Bullshit Marketing."In this eye-opening episode, learn how to systematically gather customer insights, leverage employee marketing, and transform your business through effective marketing strategies. Dave shares his experience growing UPMC from $1B to $10B, and reveals why both corporate leaders and entrepreneurs struggle with marketing effectiveness. Discover the untapped power of referral marketing and why treating employees as marketing assets can be your biggest differentiator.

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Buy the book - No Bullshit Marketing here: https://a.co/d/izPkcfr

Embrace AI: Transforming Entrepreneurship and Human Collaboration

In this episode, Jason sits down with Ken, the author of 'There is AI In Team: The Future Of Human Augmented Human And Non Human Collaboration.' They explore the impact of AI on various spheres of life, especially for entrepreneurs who can leverage AI to perform tasks efficiently and cost-effectively. Ken explains the evolution of AI, its longstanding presence since the early days of computing, and the significant role of generative AI in leveling the playing field. They discuss how AI enhances productivity by automating mundane tasks, doing research, and providing insights. While addressing concerns like bias in AI and the potential for job displacement, Ken emphasizes the importance of humans in guiding AI and ensuring ethical governance. He advocates for embracing and understanding AI to unlock its full potential, encouraging entrepreneurs and businesses to stay curious and leverage AI to accelerate growth and innovation.

In this engaging episode, Jason welcomes Brett Crozier, a Maverick Navy Captain, to discuss his best-selling book, 'Surf When You Can: Lessons in Life, Loyalty, and Leadership from a Maverick Navy Captain'. Brett shares insights from his remarkable 30-year Navy career, including the pivotal moment on the USS Theodore Roosevelt during a COVID-19 outbreak. The discussion also includes his reflections on leadership, the importance of building trust within a team, and how he stays grounded by spending time with family and surfing. Brett emphasizes the value of kindness in leadership and encourages involvement in local nonprofits for personal growth and community impact.

#ex #employeeexperience

In this thought-provoking episode titled "Beyond Political Correctness: The Real Impact of Diversity and Equity," our host Jason S Bradshaw welcomes Advita Patel, a co-author of the best-selling book "Building a Culture of Inclusivity."

Together, they delve deep into the essence of diversity, equity, and inclusion (DEI), challenging the notion that these concepts are mere political correctness or hype. Advita passionately argues that at the core of DEI lies the simple, yet profound, goal of ensuring every individual feels included and valued in their respective environments—be it at work, home, or in social settings.

The conversation explores the misconception surrounding DEI initiatives as politically driven, with Advita emphasizing that true inclusivity goes beyond politics, aiming to make genuine human connections and foster environments where everyone can thrive. She highlights the book's focus on practical ways to leave people better than we found them, advocating for small, daily actions that collectively drive significant change.

Jason and Advita address the critical role of leaders in creating inclusive spaces, the importance of visibility in breaking down barriers, and the transformative power of asking curious questions to challenge our biases and assumptions. They also discuss the legal and ethical pitfalls of tokenistic approaches to diversity, instead advocating for intentional representation that mirrors the diverse customers and communities served by organizations.

The episode culminates in a call to action for listeners to embrace curiosity and seek diverse perspectives, reinforcing the message that inclusion is not a transactional effort but a transitional journey towards a more equitable society.

Advita leaves us with a powerful reminder to always choose hope over fear, inviting us to make inclusivity a lived, everyday value.

In this episode, Jason S Bradshaw had the pleasure of speaking with Alyssa Dver, who describes herself as a confidence crusader, Neuro Nerd, and Success Equalizer. Alyssa, who has delivered compelling TEDx talks and authored eight bestselling books, shares her insights on the transformative power of Employee Resource Groups (ERGs) and the science of confidence.

Alyssa introduces us to the concept of ERGs, tracing their origins back to the 1960s and highlighting their evolution into vital structures within global organizations. She explains how these groups, formed around common affinities, play a crucial role in enhancing workplace diversity, employee engagement, and innovation. Alyssa's work with the ERG Leadership Alliance (ELA), which boasts 25,000 members from multinational brands to small entities, emphasizes the importance of these groups in creating a supportive and inclusive work environment.

Furthermore, Alyssa discusses the critical role of executive sponsors in the success of ERGs. She outlines four key responsibilities: securing funding, providing leadership guidance, advocating for the group, and showing visible support. These actions, she argues, are essential for fostering a culture of diversity and inclusion that benefits both employees and the organization.

Transitioning to the topic of confidence, Alyssa shares her personal journey that led her to become a confidence expert. She describes how a crisis involving her son's health propelled her into the world of brain science, eventually shaping her mission to teach people how to harness their own confidence. Alyssa emphasizes that confidence is a skill, not a trait, and can be developed through practice and awareness.

As the conversation unfolds, Alyssa provides actionable advice for practicing the skill of confidence, stressing the importance of recognizing one's physical cues of insecurity and taking deliberate action to address them. She reminds listeners that they have control over their confidence and, by extension, their brain, urging them to take the first step towards empowerment.

The episode concludes with Alyssa offering encouragement to the audience to recognize their ability to control their confidence and take action to improve their lives. This conversation not only illuminates the intersections between confidence, leadership, and diversity but also provides listeners with practical strategies for personal and professional growth.

Alyssa has authored multiple books, including Confidence is a Choice: Real Science. Superhero Impact - get a copy here https://amzn.to/3OGfHf1

In this episode, Jason S Bradshaw delves into the evolving landscape of talent acquisition, retention, and the pivotal role of the candidate experience with Craig Fisher, CEO of TalentNet Media and author of the bestseller "Hiring Humans: Attract, Convert, and Retain Top Talent in the Age of Automation".

Fisher's journey from pharmaceutical sales to a thought leader in recruitment highlights the continuous evolution of the recruitment space, especially in adapting to changes like the dot com bubble and the advent of platforms like LinkedIn.

Fisher emphasizes the importance of authenticity in employer branding and the candidate experience, critiquing the reliance on gaming the applicant tracking systems (ATS) and underscoring the value of a straightforward, human-centric approach.

He shares insights from his extensive experience, including the significance of personal branding for employers, employee testimonials' impact on candidate and consumer perceptions, and practical advice on improving the candidate journey by self-applying to one's own job listings.

The discussion further explores the integration of commercial outcomes with HR initiatives, highlighting the necessity for HR to present itself as a revenue center rather than a cost center.

Fisher argues for a more personalized, human approach in employee engagement, akin to customer experience strategies, and addresses the implications of AI in recruitment, advocating for its role as a tool rather than a replacement for human interaction.

This episode is a treasure trove of actionable insights for HR professionals, recruiters, and business leaders aiming to navigate the complexities of attracting and retaining top talent in an era where the human touch becomes increasingly invaluable amidst technological advancements.

#customerexperience #cx #employeeexperience #ex #businessgrowth

You can get a copy of Hiring Humans: Attract, Convert, and Retain Top Talent in the Age of Automation here https://amzn.to/3SHnbzs

In this episode, Jason S Bradshaw has a fascinating conversation with Jennifer Sheets, the CEO of Masterstaff Incorporated and author of the best-selling book, "The Human Capital Lifeline: Revolutionizing Corporate Success, One Employee at a Time."

Jennifer's shares her motivation behind writing her first book, "Complete frustration," as she observed the detrimental effects of large corporations on the human aspect of employment. Jennifer emphasizes the misconception around the labor shortage, asserting that it began in the early 2000s and the pandemic merely unveiled ongoing issues.

The discussion shifts to technology and AI in HR processes. Jennifer challenges the blind reliance on AI, highlighting its limitations in discerning information and the potential consequences of automating critical decisions. They touch on the "Great Resignation" of 2021 and its link to the failure of recruitment technologies.

Jennifer and Jason explore the importance of individuality in recruitment and the need for tailored approaches in hiring. They stress the significance of understanding the uniqueness of each business arm and location. Jennifer shares insights on creative retention strategies, emphasizing the need to know competitors and be flexible with benefits to address the diverse needs of employees.

Jennifer encourages listeners to document the traits that make successful employees stay, enabling better replication of those qualities in future hires. She urges companies to learn from others' mistakes, study low-retention businesses, and get creative with tailored strategies to retain talent.

To stay connected with Jennifer Sheets, listeners can check out the "Master the Workforce" podcast on platforms like Spotify and iHeartRadio.

You can get a copy of Jennifier's book The Human Capital Lifeline: Revolutionizing Corporate Success One Employee at a Time here https://amzn.to/3HERbaf

In this insightful episode, host Jason S Bradshaw sits down with Steve Lachance, renowned author of "Marketing for Product Led Growth," to decode the intricate world of Product Led Growth (PLG) and the indispensable role of empathy in modern marketing.

The conversation kicks off with Steve's journey as an author, shedding light on the challenges he encountered and the inspiration behind his bestselling book. The duo navigates through the essence of PLG, exploring its prerequisites and real-world applications. Steve shares a compelling anecdote from his time in the cybersecurity sector, providing a tangible example of how PLG principles can be applied to diverse industries.

The heart of the episode lies in the discussion around empathy in marketing. Steve passionately advocates for understanding customers at a profound level, addressing both expressed and unarticulated needs. Practical tips for marketers abound, with Steve offering actionable advice on achieving product-market fit and fostering genuine customer connections.

The episode concludes with a forward-looking framework for marketers and a call to prioritize ecosystem outreach and authentic conversations with customers.

You can get a copy of Steve's book Marketing for Product-Led Growth: Become a Company Leader through Credibility and Empathy here https://amzn.to/48YTIIf

In this engaging podcast episode, Jason S Bradshaw welcomes Purna Virji, author of the bestselling book "High Impact Content Marketing: Strategies to make your content intentional, engaging, and effective."

Purna shares insights into the motivation behind writing her book, emphasizing her desire to help individuals enhance their content marketing efforts. With a diverse background that includes agency work, startup experience, and roles at a search engine and social media company, Purna identifies common challenges faced by businesses of all sizes in creating standout content.

The conversation takes a turn to the role of AI in content marketing. Purna provides a thoughtful perspective, highlighting the importance of focusing on what doesn't change—human behavior. She advises prioritizing emotional intelligence over artificial intelligence, acknowledging the evolving landscape while cautioning against over-reliance on algorithms.

Moving forward, Purna delves into practical strategies for understanding and connecting with audiences. She advocates for collaboration between marketing and sales teams, emphasizing the value of direct customer conversations. Purna encourages marketers to speak not only with current customers but also with those who almost made a purchase, gaining valuable insights for refining content strategies.

The episode concludes with a discussion on measuring content marketing success. Purna introduces the concept of backward design, stressing the importance of defining desired outcomes before creating content. Listeners are encouraged to align content with business goals and plan strategically to achieve long-term benefits.

Connect with Purna on

LinkedIn:  https://www.linkedin.com/in/purnavirji/

Twitter: https://twitter.com/purnavirji

Get a copy of her book at https://amzn.to/4274cCF

Most teams don’t fail because they lack talent. They fail because they lack trust.

In this episode of Chats With Jason, leadership expert and author Mike Robbins (We’re All In This Together) reveals why psychological safety, appreciation, and real conversations matter more than KPIs or talent alone.

👉 If you’re a leader who wants fewer silos, better communication, and a high-performance culture, this conversation is a masterclass.

What You’ll Learn in This Episode:

✅ Why trust matters more than talent in building high-performing teams

✅ The 4 key behaviors that create psychological safety in the workplace

✅ How leaders can repair broken trust with one courageous conversation

✅ Practical ways to lead remote teams while maintaining connection and performance

✅ Why asking for help and feedback makes leaders stronger, not weaker

Mike Robbins has worked with companies like Google, Pixar, Microsoft, Airbnb, and the NBA. His insights will help you transform team culture—no matter the size of your organization.

00:00 Introduction: The Real Reason Teams Fail

00:23 Meet Mike Robbins: Turning Talent into Team Performance

01:31 The Importance of Trust in High-Performing Teams

02:56 From Sports to Business: Mike's Journey

05:22 Repairing Broken Trust

07:10 Understanding Psychological Safety

08:53 Four Key Behaviors for Psychological Safety

10:43 Creating a Psychologically Safe Environment as a New Leader

14:50 The Value of Psychological Safety in Business

19:25 Remote Work and Maintaining Team Connection

25:08 Practical Tips for New Leaders

28:18 Final Thoughts and Takeaways

💡 Remember: High-performance starts with trust.

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Buy We're All in This Together here:

Hacking Bureaucracy: Insights and Strategies for Getting Things Done is a best-selling book that offers practical advice for navigating and hacking the bureaucratic systems that exist in both big businesses and small organizations.

In this episode, Jason (Jason S Bradshaw) interviews Marina Nitza, one of the co-authors of the book.

Marina shares her experiences working in the federal government and how she discovered that it is possible to make changes and get things done within bureaucratic systems. She discusses various tactics for hacking the bureaucracy, including looking between the silos, being your own customer, and using the bureaucracy against itself.

Marina also emphasizes the importance of owning the process end-to-end, measuring its effectiveness, and creating avenues for feedback. Additionally, she highlights the need for a well-functioning bureaucracy that recognizes decision-making processes and incentives. Finally, Marina explains the role of a crisis engineer and how crises can be leveraged to drive positive change within an organization.

You can get a copy of her book at https://amzn.to/3TGrPzX

In this captivating episode, Jason ( Jason S Bradshaw) engages in a dynamic conversation with Scott Jeffrey Miller, the celebrated author of "The Ultimate Guide to Great Mentorship." Join us as we unravel the intricacies of mentorship, exploring Scott's rich career, the 13 pivotal roles mentors can play, and practical tips for becoming an influential model.

Connect with Scott Jeffrey Miller:

• Website: scottjeffreymiller.com
• Get his latest book at Book Website: https://amzn.to/41B0mS6

In this episode, Jason ( Jason S Bradshaw) sits down with David (David Dodson), the accomplished author of "The Manager's Handbook," to delve into the profound insights shared in his Wall Street Journal and USA Today bestselling book.

The conversation unfolds around the book's genesis, driven by David's frustration as a former CEO with the lack of concise managerial resources available.

Listeners are treated to an exploration of the five essential characteristics that differentiate successful managers, offering actionable steps for building effective teams, maintaining focus, and improving decision-making.

The episode pivots to an in-depth discussion on the crucial theme of "willingness to seek and take advice." David reveals how this trait is a common denominator among accomplished leaders, drawing examples from business icons like Steve Jobs and Jeff Bezos. The conversation transitions seamlessly to the intricacies of setting and adhering to priorities, unraveling the significance of a structured process and the role of culture, strategy, and execution in organizational success.

The episode concludes with actionable takeaways, including a practical tip to reclaim precious time by optimizing meeting durations and a promise that specific chapters from the book can unlock two hours of daily productivity. Don't miss this insightful journey into the heart of effective leadership and managerial excellence.

You can connect with David at these locations

Website https://daviddodsonauthor.com/

LinkedIN https://www.linkedin.com/in/david-dodson-author-investor/

X https://twitter.com/davedodson307?lang=en

You can get a copy of David's book The Manager's Handbook here https://amzn.to/3sXqb21

Join us in this insightful episode as Jason ( Jason S Bradshaw) interviews Dr Lynn Kelley, the author of the groundbreaking book "Change Questions: A Playbook for Effective and Lasting Organizational Change."

Lynn shares her wealth of experience in navigating organizational change and provides invaluable insights into the 11 key questions that can make or break a change initiative.

Learn how acknowledging the probability of failure and how doing the upfront work can significantly increase your chances of leading successful and sustainable change in any organization. Don't miss this episode packed with practical advice and real-world examples to master the art of change leadership.

You can get a copy of Change Questions: A Playbook for Effective and Lasting Organizational Change here.

You can follow Lynn's work here https://www.linkedin.com/in/lynnkelleychange/