Change Out Loud – Details, episodes & analysis

On this episode, we make the case for why companies should favour an up-skill and redeploy strategy over redundancy. Dilli Ching, a Sydney based aviation contact centre management and transformation leader, joins us to discuss her experience in pitching workforce redeployment strategies to senior executives and implementing them successfully.

Key Takeaways:

• Think Beyond P&L: Shape a Forward Looking People Strategy
• Embrace Experimentation & Leverage Data  
• Get To Know Your People, Their Transferable Skills, and Hidden Talents
• Up-skilling Can Be Cost Effective in the Long Run
• Your Workforce Will Be Fiercely Loyal

Guest Information: Dilli Ching (view LinkedIn) is a Change Management MBA candidate with over 21 years of experience in contact centre management and transformation within the aviation industry. Her industry experience covers numerous airlines including Singapore Airlines, Thai Airways, and Air New Zealand. She has previously held the role of global head of operations and commercial partnerships and also has experience in travel start-ups. 

Continue the Conversation: www.ChangeOutLoud.com

John Kotter, the founding father of change management, listed creating a sense of urgency as the first step to communicating change. However, change professionals often fail to take advantage of "burning platforms" or veer so far that they create a sense of doom. 

In this podcast, we discuss how to promote action vs. paralysis, taking advantage of crisis situations, and learning what to do (and what not to do!) from our peers in marketing.

"We do not follow maps to the buried treasure, and X never, ever marks the spot." Indiana Jones

In this episode, we explore the role of the "intrapreneur" who plays the role of the anthropologist while driving change in his or her culture. Discover what "artifacts" exist within your organization, as well as how to uncover what they mean for you. Myths, stories, and adventure abounds in this episode with Nancy Murphy.

www.csrcommunications.com
nancy@csrcommunications.com

Sometimes we're so eager to launch a new product that we forget to acknowledge the "in between." As the world moves towards more Agile ways of working, how can our change plans adapt to create psychological safety during the ongoing transition? Adnan and Kara explore.

The change community talks a lot about implementing new changes, but what if the change is all about letting go? In this episode, Kara and Adnan discuss the best ways to approach decommissioning work and what makes it different than a traditional change project.

Have you ever found yourself in a situation where your sponsor is either absent or non-existent? What do you do when your leader isn't there but you still have to deliver?

In this episode, Adnan and Kara discuss ways to navigate different change cultures, focusing specifically on what is in the control of a change manager (and letting go of what isn't!). 

Do you struggle with imposter syndrome, and it keeps you from speaking up in meetings? Is your project failing to engage stakeholders for fear of resistance? Learn how to leverage transparent communication for the benefit of your career, your team and project success, as well as leverage it as a leader.

Find AJ at
Twitter: @betrendsparent
Betrendsparent.com

What happens when people with big goals (but maybe no technical prowess) set out to make a change?  With tech at our fingertips, it doesn't take a lot of technical skill to make a big impact. Get inspired by Ashley Nichols as she shares stories from her book Tech to Save the World where everyday people used technology to transform a problem into a solution!

Buy Tech to Save the World

In this episode, Adnan and Kara discuss the definitions of culture (all four of them!), how to measure cultural interventions, and how long it really takes to embed a cultural transformation.