Case Closed: From Consult to Crown – Details, episodes & analysis

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Case Closed: From Consult to Crown

Ryan Pritchard / AJ Davino

Business

Education

Frequency: 1 episode/13d. Total Eps: 12

Case Closed is the dental podcast that cuts through the fluff in implant dentistry. No boring lectures, no endless chatter, just expert-driven conversations, real-world strategies, and insights you can actually use.

Designed for dentists and practice owners, this show breaks down the methodologies, protocols, and mindset behind successful implant practices, so you can improve case acceptance, increase production, and grow with confidence.

This is where real problems meet real solutions. Join hosts Ryan Pritchard, AJ Davino, and industry experts each episode as they take a deep dive into implant dentistry, patient conversion, and practice growth.

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Score global : 83%

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Ep. 11 | Scaling an Implant Practice: When Growth Makes Sense | Case Closed: From Consult to Crown

Season 1 · Episode 11

Tuesday, September 8, 2026 • Duration 01:07:37

Every dental practice wants to grow, but growth only makes sense when the practice is ready to support it.

In Episode 11 of Case Closed: From Consult to Crown, Ryan Pritchard and AJ Davino break down what it actually means to scale an implant practice and how to recognize when it’s time to take the next step. Whether that means adding team members, bringing on another provider, increasing capacity, or eventually expanding into another location, the decision should be driven by more than simply wanting to get bigger.

The conversation starts with one of the most important principles of scaling: optimize what you already have before adding more. A practice can look busy without actually operating at capacity, and adding people, overhead, marketing, or locations to an inefficient system can magnify the problems that already exist.

Ryan and AJ discuss how KPIs can help determine whether you’ve truly maximized your current operation. Is patient demand exceeding your available capacity? Is your schedule consistently full? Are your existing providers being utilized effectively? Are there identifiable bottlenecks preventing additional growth? Understanding those numbers can help separate a practice that genuinely needs to expand from one that still has significant opportunity sitting inside its existing structure.

They also explore the role of staffing and delegation as a practice grows. What works when the owner can personally oversee nearly everything becomes increasingly difficult as the business gets larger. At some point, scaling requires trusting other people, establishing clear responsibilities, building repeatable systems, and making sure the success of the practice doesn’t depend entirely on one person.

The same principles apply when considering larger investments like adding an associate or another location. More providers and more space can create tremendous opportunity, but they also bring additional overhead and complexity. Before making those moves, a practice needs the patient demand, systems, leadership, team, and financial performance to support them.

In this episode:
• How to know when your implant practice is actually ready to scale
• Why optimization should come before expansion
• The KPIs that can reveal whether you’ve truly reached capacity
• When adding another provider or team member makes sense
• How scheduling and patient demand factor into growth decisions
• Why delegation becomes essential as the business gets larger
• How to recognize when the owner has become a bottleneck
• The importance of repeatable systems before adding more complexity
• What to consider before expanding into another location
• Why scaling an inefficient system can make existing problems even bigger

Scaling isn’t simply about doing more; it’s about building a practice that can handle more without sacrificing the systems, patient experience, team performance, and profitability that made growth possible in the first place.

Before you hire more, spend more, or expand your footprint, make sure you’ve answered the most important question first: Is your practice actually ready to scale?

#Dentistry #DentalImplants #ImplantDentistry #DentalPracticeGrowth #DentalBusiness

𝗖𝗢𝗡𝗡𝗘𝗖𝗧 𝗪𝗜𝗧𝗛 𝗨𝗦:
TikTok: https://www.tiktok.com/@anothercaseclosed?_r=1&_t=ZT-95jIhqsfBld
IG: https://www.instagram.com/caseclosedpodcast?igsh=MWNiamRkOGtoaDRpMA%3D%3D
FB: https://www.facebook.com/people/Case-Closed-Podcast/61572569997289/?mibextid=wwXIfr&rdid=hKjJT1X3sQQN52PL&share_url=https%3A%2F%2Fwww.facebook.com%2Fshare%2F1BHXhZpZxn%2F%3Fmibextid%3DwwXIfr

LISTEN AND SUBSCRIBE:
Spotify: https://open.spotify.com/show/68eJvwrSyMcZiaqSWkVn5Z
Apple Podcasts: https://podcasts.apple.com/us/podcast/case-closed-from-consult-to-crown/id1895032897
Amazon Music: https://music.amazon.com/podcasts/e8f9a507-aa03-4353-a928-a660f01a3bc1/case-closed-from-consult-to-crown

REACH OUT TO US DIRECTLY:
https://anothercaseclosed.com/

FREE IMPLANT READINESS ASSESSMENT QUIZ
https://anothercaseclosed.com/quiz

WANT TO GROW YOUR DENTAL PRACTICE?
https://our-process.maxillamarketing.com/

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Ep.10 | 10 Metrics That Define Your Dental Practice Pt.2 | Case Closed: From Consult to Crown

Season 1 · Episode 10

Tuesday, September 1, 2026 • Duration 01:07:38

In Part 1 (Episode 9), Ryan and AJ broke down the first half of the 10 metrics that define your dental implant practice. Now, they’re moving further down the funnel to the numbers that reveal what happens after you generate the opportunity.

In this episode, the guys focus on the final five KPIs and how seemingly small improvements throughout the patient journey can create a massive difference in practice performance. Getting the phone to ring is only the beginning. What happens when your team answers? Do callers actually book? Do scheduled patients show up? Are they accepting treatment? Are you giving them realistic ways to afford it? And how much of the treatment you present are you actually realizing?

The conversation moves from the front desk all the way through case acceptance, breaking down the systems and behaviors that influence each number. Ryan and AJ discuss why “booking rate” and “booking rate when answered”, tell two very different stories, and how the way your team handles questions about price and insurance can make or break an opportunity. Also, why simply putting someone on the schedule isn't enough.

They also dive into show rate, treatment acceptance, financing utilization, and realization rate, including why meeting patients where they are can be more valuable than trying to sell the biggest possible case every time.

In this episode:

• Why booking rate: when answered, reveals how effectively your team handles new patient calls
• How conversations about price and insurance can cost you opportunities before the consult
• Why getting an appointment on the schedule is only half the battle
• The role of patient nurturing and “bridge calls” in improving show rates
• Why treatment acceptance should be about helping the patient move forward, not just selling implants
• How financing can dramatically expand a patient’s ability to accept treatment
• What realization rate tells you that acceptance rate alone cannot
• How small improvements across multiple KPIs can translate into major revenue growth

The biggest takeaway from this two-part series is simple: growth doesn't necessarily require more leads. Sometimes the biggest opportunity is already sitting inside the activity you're generating. Improving several points throughout the funnel by even 5%, 10%, or 20% can be the difference between a practice that stays busy and one that truly scales.Part 2 of The 10 Metrics That Define Your Dental Implant Practice takes the numbers from the first episode and follows them all the way through to the ultimate question: How much of the opportunity you're creating are you actually turning into treatment?

Ep. 9 | The 10 Metrics That Define Your Dental Implant Practice | Case Closed: From Consult to Crown

Season 1 · Episode 9

Tuesday, August 25, 2026 • Duration 01:04:21

Most dental practices track numbers. But are you tracking the right ones?

In this episode of Case Closed: From Consult to Crown, Ryan Pritchard and AJ Davino break down the Key Performance Indicators (KPIs) that actually determine whether an implant practice is growing or simply staying busy. Marketing alone doesn't create growth. It takes a system that turns interest into appointments, appointments into treatment, and treatment into completed cases. The numbers tell that story.

Ryan and AJ introduce the three pillars that every successful implant practice should be measuring: Activity, Opportunity, and Acceptance. Together, these three categories provide a framework for identifying exactly where a practice is succeeding, where it's falling short, and what needs to change to improve results. Rather than relying on assumptions or gut instinct, they explain how data can uncover the real bottlenecks preventing growth and help practices make smarter decisions with their marketing, team, and systems.

Drawing from years of experience working with implant practices across the country, they also share real-world examples of how simple metrics like missed calls, booking rates, and cost per call can have a significant impact on production and profitability.

In this episode:

• The three KPI categories every implant practice should be tracking
• Why more marketing isn't always the answer to more implants
• The hidden costs of missed calls and poor booking rates
• How to identify the biggest bottleneck in your practice's growth
• Why data removes the guesswork from improving performance
• The metrics that matter most before a patient ever sits in the chair

Whether you're a practice owner, office manager, Implant Treatment Coordinator, or part of the front office team, this episode will help you better understand how high-performing implant practices measure success and use data to drive continuous improvement.

This is Part 1 of a two-part series on KPIs. In next week's bonus episode, Ryan and AJ dive deeper into the metrics that happen after the appointment is booked, including show rate, treatment acceptance, financing utilization, and realization rate; and explain how those numbers ultimately determine the long-term success of your implant program.#Dentistry #DentalPractice #PracticeGrowth #DentalMarketing #KPIs #BusinessMetrics #ImplantDentistry #DentalConsulting #DentalPodcast #CaseClosedPodcast #DentalEducation #Dentist

Ep. 8 | Chairside Etiquette: The Foundation of Patient Trust w/ Dr. Rami Nazarian

Season 1 · Episode 8

Tuesday, August 11, 2026 • Duration 01:01:24

The technical side of dentistry matters, but what patients remember most is how they're treated.

In this episode of Case Closed: From Consult to Crown, Ryan Pritchard and AJ Davino are joined by Dr. Rami Nazarian to discuss one of the most overlooked drivers of treatment acceptance and long-term practice growth: chairside etiquette.

From the moment a patient walks through the door to the way a doctor enters the operatory, every interaction shapes trust, confidence, and ultimately a patient's willingness to move forward with treatment. While clinical skill is essential, the patient experience is often what separates practices that simply provide dentistry from practices that build lifelong relationships.

Drawing from years of experience owning, consulting for, and growing successful implant practices, Ryan, AJ, and Dr. Nazarian break down the small habits, communication techniques, and behavioral cues that can dramatically improve patient perception without changing a single clinical procedure.

In this episode:

• Why chairside etiquette directly impacts treatment acceptance
• The small communication mistakes that quietly erode patient trust
• How body language and first impressions influence patient confidence
• Simple ways doctors and team members can create a more comfortable patient experience
• Why consistency across the entire practice matters just as much as clinical excellence
• How exceptional patient interactions lead to stronger referrals, better reviews, and long-term practice growth
• The role every team member plays in creating a memorable patient experience
• Practical strategies you can begin implementing immediately in your own practice

Whether you're a practice owner, associate dentist, hygienist, dental assistant, office manager, or Implant Treatment Coordinator, this conversation offers practical insights that can help elevate every patient interaction and strengthen the culture of your practice.

If you're looking to improve patient trust, increase treatment acceptance, and create an experience that patients genuinely remember, this episode is packed with actionable ideas you can put into practice right away.

Ep. 7 | Small Town Success: Building A $3 Million Practice | Case Closed: From Consult to Crown

Season 1 · Episode 7

Tuesday, July 28, 2026 • Duration 01:02:47

Can a small-town dental practice really become a $3 million practice?

The data says absolutely.

In this episode of Case Closed: From Consult to Crown, Ryan Pritchard and AJ Davino break down what they've learned after working with implant practices across the country, from towns with just over 1,000 people to larger suburban markets. Time and time again, they've seen one thing prove true: the size of your town doesn't determine the size of your practice.

The practices that consistently grow aren't the ones with the biggest populations or the stiffest competition. They're the ones with the right systems, the right team, and a clear strategy for turning opportunities into production. Whether your office has five operatories or fifteen, success comes from maximizing every patient interaction, improving treatment acceptance, and creating an implant-focused practice built for sustainable growth.

Using real examples from practices they've worked with and owned, Ryan and AJ explain why many small-town practices are actually positioned to outperform their big-city counterparts, and what separates the practices that plateau from the ones that continue to grow year after year.

In this episode:

• What it really takes to build a $3 million dental practice

• Why small-town practices often have advantages that larger markets don't

• How implant dentistry changes the growth potential of a general practice

• Why treatment acceptance matters more than simply generating more leads

• How to maximize every implant opportunity through better systems and patient communication

• The importance of case mix, team structure, and clinical confidence

• How to identify the real bottlenecks preventing practice growth

• Why efficiency, not geography, is often the biggest driver of long-term success

Ep. 6 | How To Thrive In Uncertain Times | Case Closed: From Consult to Crown

Season 1 · Episode 6

Tuesday, July 14, 2026 • Duration 55:57

How do successful dental practices continue growing when patients become more hesitant to spend?

In this episode, Ryan Pritchard and AJ Davino tackle one of the biggest challenges facing dental practices today: navigating uncertainty. Whether it's economic slowdowns, changing buyer confidence, rising costs, seasonal fluctuations, or unexpected global events, practices that adapt are the ones that continue to grow.

Drawing from decades of combined experience working with implant practices across the country, Ryan and AJ break down the strategies they've seen consistently separate thriving practices from struggling ones. They discuss why slowing demand doesn't necessarily mean fewer opportunities, how patient buying behavior shifts during uncertain times, and what offices can do to continue converting high-value treatment.

The conversation also takes a fascinating look back at the pandemic shutdowns, sharing the unconventional strategies that helped practices continue generating implant revenue while many offices were forced to close their doors. From virtual consultations and creative patient communication to adjusting marketing and financing strategies in real time, the lessons learned remain just as relevant today.

You'll also hear practical advice on:

• How economic uncertainty changes patient decision-making
• Why practices should offer multiple treatment options instead of a one-size-fits-all approach
• How financing can dramatically improve treatment acceptance during slower markets
• The seasonal trends that impact implant practices every year
• Why marketing messaging should evolve as buyer confidence changes
• How to recognize real market shifts instead of relying on gut instinct
• Why patient experience becomes your biggest competitive advantage when people are spending more cautiously
Whether you're an implant dentist, practice owner, office manager, or implant treatment coordinator, this episode is packed with practical strategies you can implement immediately to help your practice remain resilient, adaptable, and profitable regardless of what's happening in the economy.

𝗖𝗢𝗡𝗡𝗘𝗖𝗧 𝗪𝗜𝗧𝗛 𝗨𝗦:TikTok: https://www.tiktok.com/@anothercaseclosed?_r=1&_t=ZT-95jIhqsfBldIG: https://www.instagram.com/caseclosedpodcast?igsh=MWNiamRkOGtoaDRpMA%3D%3DFB: https://www.facebook.com/people/Case-Closed-Podcast/61572569997289/?mibextid=wwXIfr&rdid=hKjJT1X3sQQN52PL&share_url=https%3A%2F%2Fwww.facebook.com%2Fshare%2F1BHXhZpZxn%2F%3Fmibextid%3DwwXIfrLISTEN AND SUBSCRIBE:Spotify: https://open.spotify.com/show/68eJvwrSyMcZiaqSWkVn5ZApple Podcasts: https://podcasts.apple.com/us/podcast/case-closed-from-consult-to-crown/id1895032897Amazon Music: https://music.amazon.com/podcasts/e8f9a507-aa03-4353-a928-a660f01a3bc1/case-closed-from-consult-to-crownREACH OUT TO US DIRECTLY:https://anothercaseclosed.com/FREE IMPLANT READINESS ASSESSMENT QUIZhttps://anothercaseclosed.com/quizWANT TO GROW YOUR DENTAL PRACTICE?https://our-process.maxillamarketing.com/

Ep. 5 | Myths of Marketing: What Actually Drives Implant Growth | Case Closed: From Consult to Crown

Season 1 · Episode 5

Tuesday, June 30, 2026 • Duration 01:09:29

In this episode, Ryan Pritchard and AJ Davino are joined by Maxilla Marketing President and Senior Account Manager Tyler Holmes to break down some of the biggest myths surrounding dental implant marketing and explain what actually drives sustainable practice growth. Tyler has nearly 10 years of experience in the dental/marketing industry and has worked with dental practices and their staffs in every corner of the country. He has seen it all.

The truth is, successful implant marketing isn't just about making the phone ring. It's about everything that happens after the phone rings. The team discusses why many practices mistakenly blame their marketing, how to identify the real bottlenecks in the patient journey, and the systems that separate high-performing implant practices from everyone else.

In this episode:

Why "marketing doesn't work" is usually the wrong conclusion
The biggest mistakes practices make after generating leads
How phone calls, scheduling, case acceptance, and follow-up impact ROI
Why tracking the right KPIs is critical to growth
The role of an Implant Treatment Coordinator in maximizing case acceptance
Why patient experience matters more than marketing alone
Common marketing myths about AI, social media, and traditional advertising
How elite implant practices consistently outperform their competitors

Whether you're placing a handful of implants each month or trying to build a thriving implant center, this conversation will help you identify what's actually holding your practice back.

🎙️ Case Closed: From Consult to Crown is the podcast for dentists and dental teams looking to grow the implant side of their practice through better systems, better marketing, and better patient experiences.

Subscribe for new episodes covering implant dentistry, practice growth, leadership, marketing, and real-world strategies that help practices place more implants.

CONTACT TYLER HOLMES
585-200-4921
tyler@maxillamarketing.com

REACH OUT TO US DIRECTLY
https://anothercaseclosed.com/FREE IMPLANT READINESS ASSESSMENT QUIZWANT TO GROW YOUR DENTAL PRACTICE?

Ep. 4 | Building the Perfect Team: The Implant Practice Fantasy Draft

Season 1 · Episode 4

Tuesday, June 16, 2026 • Duration 50:03

In Episode 4 of Case Closed: From Consult to Crown, Ryan Pritchard and AJ Davino build the ultimate implant-driven dental team: fantasy draft style.

Instead of drafting athletes, they draft the key roles that make a dental implant practice successful, including the lead implantologist, Implant Treatment Coordinator, front desk, hygienist, office manager, associate dentist, marketing, billing, dental assistant, and in-house lab. The rules are simple: every drafted role becomes elite, while the roles left behind stay as industry-average. That forces Ryan and AJ to debate which positions matter most when building a high-performing implant practice.

Packaged in a fun format, this episode's conversation highlights an important point: that dental implant growth is not just about the doctor. Every part of the team affects the patient experience, case acceptance, production, follow-up, and overall practice performance. Ryan and AJ discuss why a great implantologist matters, why the ITC is often the most important support role, how marketing creates opportunity, why the front desk can make or break new patient flow, and why strong systems only work when the right people are executing them.

They also break down the hidden value of roles that often get overlooked, including hygiene, billing, dental assistants, office managers, and even the in-house lab.

Topics discussed:

• Building the perfect dental implant practice team

• Why implant growth is a team effort

• The role of the lead implantologist

• Why the Dental Implant Treatment Coordinator is so important

• How front desk performance impacts case acceptance

• Why hygiene can be the “tip of the spear” for implant opportunities

• The importance of marketing and qualified demand

• Why billing and insurance systems affect profitability

• The value of a strong office manager

Ep. 3 | The ITC: The Most Important Hire In Implant Dentistry | Case Closed: From Consult to Crown

Season 1 · Episode 3

Tuesday, June 2, 2026 • Duration 59:00

In Episode 3 of Case Closed: From Consult to Crown, Ryan Pritchard and AJ Davino break down one of the most overlooked roles in implant dentistry: the Implant Treatment Coordinator.

From case acceptance and patient communication to financing, expectations, and follow-up, the ITC often becomes the difference between an implant office that stays stagnant and one that truly scales.

Ryan and AJ discuss why most offices either misunderstand the role entirely or fail to dedicate the right person to it. They also explain why the best ITCs are not “salespeople,” but patient advocates who help people move forward with life-changing treatment.

Topics discussed:
• What an Implant Treatment Coordinator actually does
• Why most implant offices never scale without one
• The personality traits that make a great ITC
• Why patient trust matters more than “selling”
• Financing conversations and case acceptance
• The difference between average and elite coordinators
• Why some practices stay stuck despite strong marketing
• Real examples of growth after implementing the role
• Hiring for personality vs. dental experience
• How expectations shape the patient experience

If you’re a dentist placing implants, building an implant-driven practice, or trying to improve case acceptance, this episode explains why the right coordinator may be the most important hire you ever make.

REACH OUT TO US DIRECTLY
https://anothercaseclosed.com/

FREE IMPLANT READINESS ASSESSMENT QUIZ
https://anothercaseclosed.com/quiz

WANT TO GROW YOUR DENTAL PRACTICE?
https://our-process.maxillamarketing.com/

𝗖𝗢𝗡𝗡𝗘𝗖𝗧 𝗪𝗜𝗧𝗛 𝗨𝗦:TikTok: IG: FB:

Ep. 2 | Financing: The Ultimate Deal-breaker | Case Closed: From Consult to Crown

Season 1 · Episode 2

Tuesday, May 19, 2026 • Duration 01:00:38

In Episode 2 of Case Closed: From Consult to Crown, Ryan Pritchard and AJ Davino tackle one of the most misunderstood and underutilized systems in implant dentistry: financing. From real-world stories inside implant-driven practices to the psychology behind affordability and case acceptance, this episode breaks down why financing is often the difference between a patient moving forward with treatment or walking out the door.

Ryan and AJ discuss:
• Why financing is not “selling.” It is helping patients afford care
• The biggest financing mistakes dental offices make
• Why “we have financing” and “we actually use financing” are two very different things
• The role of the implant treatment coordinator in case acceptance
• Waterfall financing and why multiple lending options matter
• Why some patients choose financing even when they have the cash
• The dangers of loan stacking and poor financing ethics
• Why many offices unintentionally talk patients out of treatment
• Real stories of offices dramatically increasing implant production through better financing systems

The guys also explore patient psychology, treatment presentation, consultation flow, and why affordability conversations should happen privately and professionally instead of at the front desk or in the waiting room. Whether you’re a dentist, treatment coordinator, office manager, or part of an implant-focused team, this conversation offers practical insights into improving patient experience while increasing case acceptance the right way.

🎙 Hosted by Ryan Pritchard and AJ Davino
📍 New episodes every other week

Case Closed: From Consult to Crown – Details, episodes & analysis

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Case Closed: From Consult to Crown – Details, episodes & analysis

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