The Learning Lounge returned to the Care Show at Excel London this April, bigger and better than ever.

The sessions once again drew large audiences, featuring The Outstanding Society Directors alongside panellists who shared a wealth of expertise and knowledge.

This podcast is a recording of one of the panel discussions.

05: Data + Analysis = Outstanding

The panel discusses the progress made in digitalising Adult Social Care and the benefits it brings.

The OS extends its gratitude to all participants in the sessions at The Care Show.

Special thanks also to our friends at Closer Still Media for enabling the return of the Learning Lounge.

The Learning Lounge returns to the Care Show on 9th & 10th October – we would love to see you!

If you haven’t already registered for your FREE ticket, please click here

The Outstanding Society is open to everyone, not just those that have achieved an Outstanding rating.

If you are not already a member, please click here to register.

The Learning Lounge returned to the Care Show at Excel London this April, bigger and better than ever.

The sessions once again drew large audiences, featuring The Outstanding Society Directors alongside panellists who shared a wealth of expertise and knowledge.

This podcast is a recording of one of the panel discussions.

04: Risky business: coroners court!  What happens?

Samantha, Caroline and the panellist discuss the threats to a Registered Manager when faced with an inquest and how to prepare correctly.

The OS extends its gratitude to all participants in the sessions at The Care Show.

Special thanks also to our friends at Closer Still Media for enabling the return of the Learning Lounge.

The Learning Lounge returns to the Care Show on 9th & 10th October – we would love to see you!

If you haven’t already registered for your FREE ticket, please click here

The Outstanding Society is open to everyone, not just those that have achieved an Outstanding rating.

If you are not already a member, please click here to register.

In this episode, we take a look into Flexible working and the benefits it can make to retention & recruitment.

Membership of the OS is open to all - you do not need to have an Outstanding rating.

Please visit our website to join today!

https://theoutstandingsociety.co.uk/contact/

The Outstanding Society was thrilled to be back at the Care Show in October 2023, hosted at the NEC Birmingham, where we had the pleasure of presenting the Learning Lounge.

The sessions held over the two days received impressive attendance.

This recording features one of those insightful sessions.

We eagerly anticipate meeting you all at the upcoming Care Show, which will take place at ExCel London on April 24th and 25th.

To secure your complimentary ticket, please visit www.careshowlondon.co.uk/tos

If you are not already a member of the OS, please visit https://theoutstandingsociety.co.uk/contact/ and complete the Contact Us form.

It’s FREE!

The Outstanding Society was thrilled to be back at the Care Show in October 2023, hosted at the NEC Birmingham, where we had the pleasure of presenting the Learning Lounge.

The sessions held over the two days received impressive attendance.

This recording features one of those insightful sessions.

We eagerly anticipate meeting you all at the upcoming Care Show, which will take place at ExCel London on April 24th and 25th.

To secure your complimentary ticket, please visit www.careshowlondon.co.uk/tos

If you are not already a member of the OS, please visit https://theoutstandingsociety.co.uk/contact/ and complete the Contact Us form.

It’s FREE!

In this episode, we discuss how technology can assist with pain management.

Membership of the OS is open to all - you do not need to have an Outstanding rating.

Please visit our website to join today!

https://theoutstandingsociety.co.uk/contact/

The Outstanding Society was thrilled to be back at the Care Show in October 2023, hosted at the NEC Birmingham, where we had the pleasure of presenting the Learning Lounge.

The sessions held over the two days received impressive attendance.

This recording features one of those insightful sessions.

We eagerly anticipate meeting you all at the upcoming Care Show, which will take place at ExCel London on April 24th and 25th.

To secure your complimentary ticket, please visit www.careshowlondon.co.uk/tos

If you are not already a member of the OS, please visit https://theoutstandingsociety.co.uk/contact/ and complete the Contact Us form.

It’s FREE!

The Outstanding Society was thrilled to be back at the Care Show in October 2023, hosted at the NEC Birmingham, where we had the pleasure of presenting the Learning Lounge.

The sessions held over the two days received impressive attendance.

This recording features one of those insightful sessions.

Zoë Fry is joined by her fellow chairs, Joanna Grant, Karen Roberts, Karen Davies, Scarlett MacDonald, Emily Pimm, and Louise Keane, to explain this new council and its plans for the future.

We eagerly anticipate meeting you all at the upcoming Care Show, which will take place at ExCel London on April 24th and 25th.

To secure your complimentary ticket, please visit www.careshowlondon.co.uk/tos

If you are not already a member of the OS, please visit https://theoutstandingsociety.co.uk/contact/ and complete the Contact Us form.

It’s FREE!

The Outstanding Society was thrilled to be back at the Care Show in October 2023, hosted at the NEC Birmingham, where we had the pleasure of presenting the Learning Lounge.

The sessions held over the two days received impressive attendance.

This recording features one of those insightful sessions.

Ruth French is joined by Fred Palmer - a resident of the Close Care Home, Debbie Ho - an Inspector from the CQC and Pia Rsthje-Burton - Locality Manager from Skills for Care. They discuss the new CQC Single Assessment Framework

We eagerly anticipate meeting you all at the upcoming Care Show, which will take place at ExCel London on April 24th and 25th.

To secure your complimentary ticket, please visit www.careshowlondon.co.uk/tos

If you are not already a member of the OS, please visit https://theoutstandingsociety.co.uk/contact/ and complete the Contact Us form.

It’s FREE!

Please join us for our first virtual meeting of 2024.

THURSDAY 18th JANUARY

The Directors will be joined by representatives from the CQC and from Skills for Care.

Free Ticket

Membership of the OS is open to all - you do not need to have an Outstanding rating.

Please visit our website to join today!

https://theoutstandingsociety.co.uk/contact/

The Good Care Group offer a ‘live-in’ care service and has an overall Outstanding CQC rating, achieving Outstanding in all of the Key lines of Enquiry.

Zoe is joined by Hannah & Jane, and together they discuss the innovation The Good Care Group has put in place to ensure their clients receive the best possible care.

Membership of the OS is open to all - you do not need to have an Outstanding rating.

Please visit our website to join today!

https://theoutstandingsociety.co.uk/contact/

In this episode, Zoe is joined by Glentworth House Owner Anita Redwood and Registered Manager Paul Cartwright who discuss the importance of research within Social Care.

Membership of the OS is open to all - you do not need to have an Outstanding rating.

Please visit our website to join today!

https://theoutstandingsociety.co.uk/contact/

The Learning Lounge returned to the Care Show at Excel London this April, bigger and better than ever.

The sessions once again drew large audiences, featuring The Outstanding Society Directors alongside panellists who shared a wealth of expertise and knowledge.

This podcast is a recording of one of the panel discussions.

02: SCNACs - Social Care Nursing: proud, passionate and present!

Samantha & Zoë are joined by Professor Deborah Sturdy and Social Care Nurses Advisory Council members, who discuss the exciting times ahead for Social Care Nursing.

The OS extends its gratitude to all participants in the sessions at The Care Show.

Special thanks also to our friends at Closer Still Media for enabling the return of the Learning Lounge.

The Learning Lounge returns to the Care Show on 9th & 10th October – we would love to see you!

If you haven’t already registered for your FREE ticket, please click here

The Outstanding Society is open to everyone, not just those that have achieved an Outstanding rating.

If you are not already a member, please click here to register.

In this episode, we take a look into eMar's in Care Homes. 

Membership of the OS is open to all - you do not need to have an Outstanding rating.

Please visit our website to join today!

https://theoutstandingsociety.co.uk/contact/

In this episode, we continue our journey investigating Research within Social Care.

Zoe is joined by Professor Katherine Sleeman & Professor Catherine Evans, who led the CovPall Care Homes study, which examined how the pandemic affected the provision of palliative and end-of-life care within care homes.

Please visit the below links to find out more:-

Short Animation referred to within the podcast. https://youtu.be/IP5GQVneOrc

https://www.kcl.ac.uk/news/role-of-care-home-staff-overlooked-pandemic

Membership of the OS is open to all - you do not need to have an Outstanding rating.

Please visit our website to join today!

https://theoutstandingsociety.co.uk/contact/

Preceptorship - what is it, and what are the benefits?

Zoe talks to Rachelle Alty and Caroline Cosh.

Membership of the OS is open to all - you do not need to have an Outstanding rating.

Please visit our website to join today!

https://theoutstandingsociety.co.uk/contact/

We continue our look into research within Social Care.

In this episode, Zoe discusses the benefits of research within Home Care.

She is joined by Dr Richard Green, Rebecca Sharp and Caroline Cosh. 

Sustainability - This is an important topic for us all in adult social care,

But what does this means for us all?

where do we start?

and what would CQC be looking for.

Zoë is joined by John Rastrick Founder and CEO of Flotilla  a climate technology platform and fellow OS director James Rycroft, managing director of VIDA Health Care

Membership of the OS is open to all - you do not need to have an Outstanding rating.

Please visit our website to join today!

https://theoutstandingsociety.co.uk/contact/

In this episode we will be hearing from Julie and Catherine from HC-One and Amanda from the Wellbeing Collective about shared learning and the success of their cultural improvement project.

If you wish to take part in a podcast or have an idea for a future episode we would love to hear from you.

Please email: info@theoutstandingsociety.co.uk 

How do you show how good your service is during your CQC inspection? – The Directors are joined by Michael Slater, Alex Ball, York Woodford-Smith and Rob Hargreaves each giving their own thoughts and suggestions to make sure you achieve the best possible result.

To find out more about The Outstanding Society please visit our website or become a member by completing this online form.

We are bringing our Learning Lounge back to the NEC Birmingham on 10th & 11th October - if you haven't obtained your free ticket, please click here - we cannot wait to meet you.

In this episode we hear from two of our Directors and Chris about digitalisation in care homes and how care home operating systems help providers be more effective.

To find out more about The Outstanding Society please visit our website or become a member by completing this online form.

We are bringing our Learning Lounge back to the NEC Birmingham on 10th & 11th October - if you haven't obtained your free ticket, please click here - we cannot wait to meet you.

James Rycroft, Samantha Crawley discuss how to educate visitors to get the best out of a visit for not only them but the person they visit.

They are joined by Alex Ball – Operations Manager Stow Healthcare and Operations Director of Stow Healthcare &

OS Director Ruth French who shares her experience of her Mother’s recent admission to one of Ruth’s services.

To find out more about The Outstanding Society please visit our website or become a member by completing this online form.

We are bringing our Learning Lounge back to the NEC Birmingham on 10th & 11th October - if you haven't obtained your free ticket, please click here - we cannot wait to meet you.

Sanjay Dhrona &  Samantha Crawley look at how to support the integration of stronger, more diverse teams. They are joined by Rob Hargreaves from Skills for Care and Leah Smith from the Berkley Group.

To find out more about The Outstanding Society please visit our website or become a member by completing this online form.

We are bringing our Learning Lounge back to the NEC Birmingham on 10th & 11th October - if you haven't obtained your free ticket, please click here - we cannot wait to meet you.

The Learning Lounge returned to the Care Show at Excel London this April, bigger and better than ever.

The sessions once again drew large audiences, featuring The Outstanding Society Directors alongside panellists who shared a wealth of expertise and knowledge.

This podcast is a recording of one of the panel discussions.

03: End of life care: perfection in palliative care

Caroline, Ruth & Lara are joined by Bernadette Mossman Healthcare Director at VIDA Healthcare who look at How to deliver the best palliative care?

Useful Resources

'Dying is not as bad as you think'

by Dr Kathryn Mannix

https://www.bbc.co.uk/ideas/videos/dying-is-not-as-bad-as-you-think/p062m0xt

The OS extends its gratitude to all participants in the sessions at The Care Show.

Special thanks also to our friends at Closer Still Media for enabling the return of the Learning Lounge.

The Learning Lounge returns to the Care Show on 9th & 10th October – we would love to see you!

If you haven’t already registered for your FREE ticket, please click here

The Outstanding Society is open to everyone, not just those that have achieved an Outstanding rating.

If you are not already a member, please click here to register.

Caroline Cosh & Ruth French look at Falls prevention, they are joined by Preston Walker from Oakhouse Kitchen and Carrie McDonald from Nourish Care.

To find out more about The Outstanding Society please visit our website or become a member by completing this online form.

We are bringing our Learning Lounge back to the NEC Birmingham on 10th & 11th October - if you haven't obtained your free ticket, please click here - we cannot wait to meet you.

Zoe Fry is joined by Deborah Sturdy, Chief Nurse for Adult Social Care, Lucy Brown, Director of Nursing & Midwifery and Leadership Development at the Florence Nightingale Foundation, Scarlett MacDonald, New Commissioning Manager for Caring Homes Group, John Matthew – General Manager Barchester and Caron Sanders-Crook – Operations Manager for Canford Healthcare.

To find out more about The Outstanding Society please visit our website or become a member by completing this online form.

We are bringing our Learning Lounge back to the NEC Birmingham on 10th & 11th October - if you haven't obtained your free ticket, please click here - we cannot wait to meet you.

Caroline Cosh and James Rycroft are joined by Professor’s Ruth Endecote - NIHR, Laura Shallcross – UCL to discuss how becoming involved in research can have a huge impact on not only your service users but also your colleagues and your community.

To find out more about The Outstanding Society please visit our website or become a member by completing this online form.

We are bringing our Learning Lounge back to the NEC Birmingham on 10th & 11th October - if you haven't obtained your free ticket, please click here - we cannot wait to meet you.

Supporting people in our care with nutrition and hydration.

Sanjay Dhrona & Caroline Cosh investigate the impact that food, nutrition and hydration can make to your service users' health & well-being.

James Ball & Preston Walker from Oak House Kitchen join the panel to provide their insights.

To find out more about The Outstanding Society please visit our website or become a member by completing this online form.

We are bringing our Learning Lounge back to the NEC Birmingham on 10th & 11th October - if you haven't obtained your free ticket, please click here - we cannot wait to meet you.

Samantha Crawley & Sanjay Dhrona are joined by James Sage, HR & Employment Partner RWK Goodman to discuss the importance of listening to service users, staff and relatives.

To find out more about The Outstanding Society please visit our website or become a member by completing this online form.

We are bringing our Learning Lounge back to the NEC Birmingham on 10th & 11th October - if you haven't obtained your free ticket, please click here - we cannot wait to meet you.

The Outstanding Society was asked to provide a ‘Learning Lounge’ at the Residential and Home Care show held at The Excel London in April 2023.

We were very lucky to have such amazing panellists throughout the show, which made the sessions not only informative but also fun.

This Podcast is a recording of one of the panel discussions.

Ruth French & James Rycroft discuss reimaging activities in all Care settings with Mandy Gallaher & Cath Howitt from Horizon Healthcare.

In this episode of Care Insights, Zoe speaks to team members at Clifton Homecare about their experience of being recruited from Overseas and also Caroline Cosh, the Managing Director, who shares her thoughts on why you should consider this recruitment.

In this episode Zoe continues to highlight the career opportunities that exist within Social Care  

She is joined by two team members from Clifton Home Care, Christine & Ella who illustrate that age is not a barrier to an amazing career.

Zoe is joined by her fellow Outstanding Society Director and Operations Director of Stow Healthcare, Ruth French and Mei-Ling Huang a Social Care Lawyer & Partner at RWK Goodman 

In this episode we discuss ‘Duty of Candour’ 

In this episode members of the team at Clifton Home Care discuss their careers before joining the company and their development within the Outstanding rated Home Care provider.

Zoe is joined by Kerry Somerside who is the Office Manager and Mike Carroll who is the Office Administration Assistant.

The Learning Lounge returned to the Care Show at Excel London this April, bigger and better than ever.

The sessions once again drew large audiences, featuring The Outstanding Society Directors alongside panellists who shared a wealth of expertise and knowledge.

This podcast is a recording of one of the panel discussions.

01: Vulnerability in leadership: the secret ingredient!

Samantha, Sanjay, and James are joined by Derek Breingan, Head of Health and Social Care at Virgin Money.

The panel discusses why it is important for leaders to show vulnerability.

The OS extends its gratitude to all participants in the sessions at The Care Show.

Special thanks also to our friends at Closer Still Media for enabling the return of the Learning Lounge.

The Learning Lounge returns to the Care Show on 9th & 10th October – we would love to see you!

If you haven’t already registered for your FREE ticket, please click here

The Outstanding Society is open to everyone, not just those that have achieved an Outstanding rating.

If you are not already a member, please click here to register.

In this episode we continue to look at what a career in Social Care can offer, with so many varied roles that can evolve around your individual strengths.

Zoe is joined by Amelia Pace - head of Lifestyles and Fiona Hutchings - Senior Carer at Castleford House.

They discuss their roles, their passion for caring and being part of a team that can look after each other during difficult times.

In this episode colleagues from Nightingale Hammerson reflect on their recent CQC inspection, which resulted in an Outstanding rating.

Zoe is joined by:

Download the full CQC report

In this episode members of the team at Clifton Home Care discuss their careers before joining the company and their development within the Outstanding rated Home Care provider.

Zoe is joined by  Abi & Hannah who are both Clifton Home Care Mentors

In this episode,  Zoe continues to learn more about Research conducted within the Social Care Sector.

She is joined by:

Louise Marsh

Social Care Research Associate at the University of Lincoln

Dr Julia R Magill MBE

Non-Executive Director, Chiron Healthcare at Home Limited

Debbie Ferguson

Head of Nursing - Bluebird Care (Lincoln)

In this episode members of the team at Clifton Home Care discuss their careers before joining the company and their development within the Outstanding rated Home Care provider.

Zoe is joined by two of Clifton’s Assistant Managers Lauren Kola & Cherish Hodgkinson

IMPACT is a £15 million UK centre for implementing evidence in adult social care, funded by the Economic and Social Research Council (ESRC) and the Health Foundation. It is being led by Professor Jon Glasby at the University of Birmingham, with a Leadership Team of 12 other academics, people who draw on care and support, and policy and practice partners – along with a broader consortium of key stakeholders from across the sector and across the four nations of the UK.

• Our website: https://more.bham.ac.uk/impact
• Twitter: @ImpAdultCare
• LinkedIn: IMPACT
• Sign up to our newsletter

In this episode Zoe is joined by Chetna Satra co-founder of Optimal Living and Russell Leese Director of Horizon Healthcare Homes & The Outstanding Society.

Together they explore how rewarding a career in Learning Disabilities can be and share some of their own experiences.

Today’s episode discusses the VIVALDI Clinical Trial, led by Prof. Laura Shallcross of University College London.

Zoe and Professor Shallcross are joined by Deb Smith of Risedale Care Homes and from Black Swan Care Group Kieran Attreed-Jones and Laura Campbell

Both organisations talk about their participation in the trial and the reasons why you should get involved.

To find out more about the trial or to take part please contact The Outstanding Society by clicking here.

Please also visit the VIVALDI home page by clicking here or by scanning the below QR Code.

In this episode Zoe is joined by Karolina Gerlich, CEO of the Care Workers' Charity 

To find out more about the grants they provide please click here.

The Care Workers' Charity also offer advice about Money & Debt, Mental Health & Wellbeing and Jobs .

Finally, the Charity can only continue to offer this vital support through donations. If you wanted to find out how you can help please click here.

In this episode Zoe welcomes Elaine Child & Rob Byrom from Hallmark Care Homes,  to discuss their career journey, which has led them both  to their respective Hospitality roles within the organisation.

The 3 lead organisations University College London, Care England & The Outstanding Society provide an update of the progress made to date.

For more information please visit https://theoutstandingsociety.co.uk/case-study/vivaldi-care-home-study/

https://mcdn.podbean.com/mf/web/qq6w8y/slides_131222.pdf

Zoe discusses how Brandon Park retained their Outstanding rating for a third consecutive time with:

Carol Rhind - Home Manager 

Alex Ball - Operations Manager

Ruth French - Operations Director 

The Directors of the Outstanding Society reflect on their highlights from 2022 and share ideas of areas to focus on in the new year.

Zoe is joined today by Karen Pogson who is the registered manager of Active Social Care Limited

An outstanding rated Homecare provider who operate in Kirklees, Calderdale and Bradford.

Zoe is also joined by Rob Hargreaves, Information Service Manager from Skills for Care

Together discuss how to prepare for the changes to the CQC inspection process and suggest resources that may help.

__________________________________________________________________________________________________________________________

CQC Single Assessment Framework – the CQC website continues to be lightly refreshed to reflect the incoming changes.  It is a great source of what the key changes are and how the CQC will assess, monitor and inspect regulated providers going forward.

GO Online: Inspection toolkit – this Skills for Care free online resource is currently is shaped around the CQC Key lines of enquiry but a new version is in development for release spring 2023 shaped around the CQC Single Assessment Framework.  The updated resource will brings together films, recommendations, practical examples and resources shaped around the new CQC Quality Statements.  We’ll be looking to pilot this with provider volunteers later this winter.  NB: The printed update to our Good and Outstanding care guide will follow later in 2023 after the CQC has finalised all changes.

e-learning modules – Skills for Care has produced 3 separate e-learning modules shaped around CQC inspection.  Being prepared for your CQC inspection is aimed at those discovering inspection for the first time, Improving your CQC rating is aimed at services recovering after falling below CQC standards.  Delivering outstanding care is aimed at services striving to deliver the best quality care possible.  All three modules will be lightly refreshed in advance of the Single Assessment Framework being introduced.

Seminars – Skills for Care has produced 2 half-day seminars brining managers and quality leads together to discuss CQC inspection and associated evidence.  Being prepared for CQC inspection (advanced) includes 1-hour overview of the Single Assessment Framework, as well as more holistic focus on what you need to prepare.  Improving your CQC rating (advanced) includes focus on ensuring you consider new inspection changes as well as any improvements you need to evidence.  Both seminars are delivered quarterly by Skills for Care, but are also available to be directly commissioned by providers for your teams.