By All Standards – Details, episodes & analysis
Podcast details
Technical and general information from the podcast's RSS feed.


Welcome to By All Standards, the podcast where ISO and AS Standards get a little more fun and a lot more insightful!
Join us in each episode as we dive into the world of ISO and AS Certifications, sharing tips, tricks, and stories that will help you navigate the certification landscape like a pro.
Our team of expert Auditors and Accreditation specialists, along with some fantastic guests, are here to sprinkle a little wisdom and plenty of anecdotes to make your certification journey smoother and more successful. Let's make standards a little less standard!
Apple Podcast: https://podcasts.apple.com/gb/podcast/by-all-standards/id1771677594
Spotify: https://open.spotify.com/show/79OUNj3vY9dmESR3okwHJa?si=871837f56dc149b6
YouTube: https://www.youtube.com/@auvacertification/podcasts
Auva Website: www.auva.com
LinkedIN: https://www.linkedin.com/company/auva-certification-ltd
Instagram: @auvacert
Michael Venner: https://www.linkedin.com/in/michaelvenner-isocertificationexpert/
Recent rankings
Latest chart positions across Apple Podcasts and Spotify rankings.
Apple Podcasts
🇬🇧 Great Britain - management
28/12/2025#84🇬🇧 Great Britain - management
27/12/2025#56🇬🇧 Great Britain - management
16/12/2025#93🇬🇧 Great Britain - management
06/11/2024#64🇬🇧 Great Britain - management
03/11/2024#72
Spotify
No recent rankings available
Shared links between episodes and podcasts
Links found in episode descriptions and other podcasts that share them.
See all- https://blackmoresuk.com/
33 shares
- http://www.auva.com
17 shares
RSS feed quality and score
Technical evaluation of the podcast's RSS feed quality and structure.
See allScore global : 69%
Publication history
Monthly episode publishing history over the past years.
The Importance of Human Factors
Episode 3
mardi 29 octobre 2024 • Duration 50:33
Summary
In this engaging conversation, Michael Venner and Wayne discuss their experiences in the industry, touching on various themes such as productivity, the role of AI, challenges in standard practices, and the importance of documentation and communication within teams. They share personal anecdotes and insights, making the discussion relatable and informative for listeners interested in industry dynamics and personal productivity techniques.
Takeaways
- The environment can significantly impact productivity.
- Standard practices often face challenges due to monotony.
- AI is becoming increasingly relevant in modern work.
- Effective documentation is crucial for team communication.
- Focus techniques can enhance individual performance.
- Understanding system failures is key to improvement.
- Language barriers can affect team dynamics.
- Personal anecdotes can provide valuable insights.
- Industry experiences can inform best practices.
- Continuous learning is essential in any field.
Key Links
Auvas Website: www.auva.com
Michael Venner: https://www.linkedin.com/in/michaelvenner-isocertificationexpert/
Wayne Hylla: https://www.linkedin.com/in/wayne-hylla-6642ab6a/
@auvacertification
Apple Podcast: https://podcasts.apple.com/gb/podcast/by-all-standards/id1771677594
YouTube: https://www.youtube.com/@auvacertification/podcasts
Spotify: https://open.spotify.com/show/79OUNj3vY9dmESR3okwHJa?si=871837f56dc149b6
LinkedIN: https://www.linkedin.com/company/auva-certification-ltd
Instagram: @auvacert
Chapters
00:00 Introduction to Human Factors
03:21 Understanding Human Factors in Aerospace
06:50 Importance of Human Factors
08:03 The Dirty Dozen and Magnificent Seven
12:20 Complacency and Norms in the Workplace
17:59 Resource Issues and Solutions
20:23 Distraction and Focus in Work Environments
31:34 Implementing Human Factors in Organizations
34:15 Leadership's Role in Human Factors
38:15 The Swiss Cheese Model of Safety
47:39 Conclusion and Key Takeaways
Avoiding Pitfalls in Stage 1 ISO Certification Audit
Episode 2
mardi 15 octobre 2024 • Duration 30:30
Summary
In this conversation, Michael Venner and Alan Gould discuss the intricacies of Stage 1 audits in the certification process. They explore the purpose and importance of Stage 1 assessments, the preparation required by organizations, and the potential pitfalls of neglecting this crucial step. The dialogue emphasizes the collaborative nature of audits, the need for organizational readiness, and the role of management systems in ensuring successful outcomes. Through their insights, they highlight the significance of building relationships with clients and the continuous improvement that comes from thorough assessments.
Takeaways
-Stage 1 audits are essential for verifying management systems.
-Building relationships with clients is crucial during assessments.
-Organizations must prepare adequately for Stage 1 audits.
-Communication and awareness are key to successful audits.
-Stage 1 assessments help identify gaps before Stage 2.
-Management commitment is vital for effective audits.
-Documentation and control are critical components of the process.
-Skipping Stage 1 can lead to significant pitfalls.
-Continuous improvement is a goal of the audit process.
-Stage 1 is not a pass or fail but a preparatory step.
Chapters
00:00 Introduction to Stage 1 Audits
02:28 Understanding Stage 1 Assessments
05:43 Importance of Stage 1 Assessments
07:40 Preparing for Stage 1 Assessments
10:11 Conducting Stage 1 Assessments
12:50 Consequences of Skipping Stage 1
15:57 Final Thoughts on Stage 1 Audits
Key Links
Apple Podcast: https://podcasts.apple.com/gb/podcast/by-all-standards/id1771677594
Spotify: https://open.spotify.com/show/79OUNj3vY9dmESR3okwHJa?si=871837f56dc149b6
YouTube: https://www.youtube.com/@auvacertification/podcasts
Auva Website: www.auva.com
LinkedIN: https://www.linkedin.com/company/auva-certification-ltd
Instagram: @auvacert
Michael Venner: https://www.linkedin.com/in/michaelvenner-isocertificationexpert/
Alan Gould: https://www.linkedin.com/in/alanmichaelgould/
Surviving an ISO Assessment
Episode 1
lundi 30 septembre 2024 • Duration 41:26
This conversation delves into the world of ISO auditing, exploring the evolution of standards, the importance of compliance, and the value of ISO certification. The speakers discuss the preparation required for audits, the significance of building rapport with clients, and the challenges faced during the auditing process. They emphasise the need for open communication and the positive outcomes that can arise from audits, ultimately highlighting the human aspect of the auditing profession.
Takeaways
- ISO auditing is a journey that evolves over time.
- Understanding standards is crucial for effective auditing.
- Non-conformities should be viewed as opportunities for improvement.
- Preparation and planning are essential for successful audits.
- Building rapport with clients can ease the audit process.
- Open and honest communication is key during audits.
- Findings should not be feared; they are part of the process.
- Recognizing the hard work of organizations is important.
- The effectiveness of processes is more important than strict adherence to documentation.
- Auditing is a human-centered process that requires empathy.
Chapters
00:00 Introduction to ISO Auditing and Personal Journeys
03:08 Understanding Standards and Their Evolution
06:08 Surviving the Audit Process
09:21 Key Tips for Effective Auditing
12:14 Communication and Preparation for Audits
15:08 Building Relationships During Audits
18:14 The Importance of Honesty and Clarity
21:15 Managing Stress and Expectations During Audits
24:08 The Role of Technology in Modern Auditing
27:05 Final Thoughts on Effective Auditing
Key Links
Apple Podcast: https://podcasts.apple.com/gb/podcast/by-all-standards/id1771677594
Spotify: https://open.spotify.com/show/79OUNj3vY9dmESR3okwHJa?si=871837f56dc149b6
YouTube: https://www.youtube.com/@auvacertification/podcasts
Auva Website: www.auva.com
LinkedIN: https://www.linkedin.com/company/auva-certification-ltd
Instagram: @auvacert
Michael Venner: https://www.linkedin.com/in/michaelvenner-isocertificationexpert/
Martin Graham: https://www.linkedin.com/in/martin-graham-657251173/
How ISO 27001 Can Help You Win Trust Fast!
Episode 19
lundi 11 août 2025 • Duration 40:34
Summary
In this conversation, Ian Shorten, an independent information security consultant, discusses the fundamentals of ISO 27001, a standard for managing information security. He explains its importance in today's interconnected world, the core concepts of the standard, and the journey organisations face during implementation. Ian emphasises the need for a culture of security awareness across all levels of an organisation and provides practical tips for successfully implementing ISO 27001.
Takeaways
ISO 27001 is a management system for information security.
It's not just for IT companies; all organisations need it.
Understanding information as an asset is crucial.
Confidentiality, integrity, and availability are key attributes of information security.
Creating a culture of security awareness is vital for all employees.
The implementation journey can take from three months to several years.
Risk management doesn't have to be overly complicated.
Regular maintenance of the ISMS is essential for effectiveness.
Most problems in security are caused by human error, not technology.
Get a grip on your information assets early in the process.
Chapters
00:00 Introduction to ISO 27001 and Information Security
02:55 Understanding Information Security Management Systems
05:35 The Importance of ISO 27001 in Today's World
08:09 Core Concepts of ISO 27001
10:39 Identifying and Managing Risks in Information Security
13:11 The Role of Controls in ISO 27001
15:51 Flexibility and Adaptability of ISO 27001
18:33 Implementation Journey for ISO 27001
21:49 Implementation Timeline for ISO 27001
23:24 Understanding Existing Controls and Technology
25:15 Common Pitfalls in Information Security Management
28:57 Scalability of ISO 27001 for Small Businesses
31:01 Creating a Culture of Security Awareness
33:45 Maintaining ISO 27001 Compliance
36:52 Top Tips for Starting ISO 27001 Journey
Key Links
Auva Website: www.auva.com
Apple Podcast: https://podcasts.apple.com/gb/podcast/by-all-standards/id1771677594
Spotify: https://open.spotify.com/show/79OUNj3vY9dmESR3okwHJa?si=871837f56dc149b6
Youtube: https://www.youtube.com/@auvacertification/podcasts
LinkedIN: https://www.linkedin.com/company/auva-certification-ltd
Instagram: @auvacert
Michael Venner: https://www.linkedin.com/in/michaelvenner-isocertificationexpert/
Ian Shorten: https://www.linkedin.com/in/ian-shorten-8a100012/
Ian Shorten: ian@ianshorten.co.uk
Understanding ISO 45001: Consultation and Participation
Episode 18
jeudi 24 juillet 2025 • Duration 33:00
Summary
This conversation delves into the requirements of ISO 45001, focusing on the importance of consultation and participation in health and safety management. Martin Graham explains the definitions of consultation and participation, the legal requirements surrounding them, and the significance of involving workers in decision-making processes. The discussion highlights the barriers to effective consultation, the role of leadership in fostering a safety culture, and practical tips for improving worker participation. Ultimately, the conversation emphasises the need for open communication and the importance of listening to workers' feedback to enhance safety practices within organisations.
Takeaways
ISO 45001 emphasises the need for consultation and participation.
Consultation involves seeking workers' views, while participation involves decision-making.
Involving workers can lead to better health and safety outcomes.
Legal requirements exist for worker participation in health and safety.
Barriers to effective consultation include fear of reprisals and lack of communication.
Leadership plays a crucial role in fostering a positive safety culture.
Simple mechanisms like suggestion boxes can improve participation.
Feedback from workers should be acknowledged and acted upon.
Consultation and participation are distinct but interconnected processes.
Creating an open environment encourages workers to voice their concerns.
Chapters
00:00 Understanding ISO 45001: Consultation and Participation
04:00 Legal Requirements and Cultural Impact
07:36 Engaging All Workers: Beyond Employees
10:23 Mechanisms for Effective Consultation
15:12 Common Pitfalls in Consultation Practices
16:54 Navigating Workplace Personalities
17:20 Overcoming Barriers to Safety Engagement
18:07 Creating a Culture of Open Communication
19:59 The Importance of Participation in Safety
22:01 Integrating Safety Standards Across the Organisation
23:37 Leadership's Role in Safety Culture
25:21 Building Trust Through Engagement
28:03 Defining Consultation vs. Participation
28:59 Simple Steps to Enhance Participation
Key Links
Auva Website: www.auva.com
Apple Podcast: https://podcasts.apple.com/gb/podcast/by-all-standards/id1771677594
Spotify: https://open.spotify.com/show/79OUNj3vY9dmESR3okwHJa?si=871837f56dc149b6
Youtube: https://www.youtube.com/@auvacertification/podcasts
LinkedIN: https://www.linkedin.com/company/auva-certification-ltd
Instagram: @auvacert
Michael Venner: https://www.linkedin.com/in/michaelvenner-isocertificationexpert/
Martin Graham: https://www.linkedin.com/in/martin-graham-657251173/
KPIs Demystified: How to Set and Measure What Really Matters
Episode 9
mardi 4 février 2025 • Duration 51:02
Summary
In this podcast, Michael Venner and Wayne Hylla discuss the importance of Key Performance Indicators (KPIs) in various sectors, particularly aerospace. They explore how KPIs can be effectively implemented to measure the performance of key processes, the significance of on-time delivery and product quality, and the need for continuous improvement. The conversation also delves into the challenges of measuring KPIs in purchasing, service delivery, and design, emphasising the importance of understanding processes and data trends to drive improvement.
Takeaways
- KPIs are essential for measuring effectiveness in aerospace standards.
- On-time delivery and product quality are critical KPIs.
- Understanding processes is key before implementing KPIs.
- Continuous improvement should be the goal of KPIs.
- Data trends provide insights into performance over time.
- Communication among teams is vital for effective KPI measurement.
- Purchasing processes should have specific KPIs to track efficiency.
- Service delivery KPIs must align with customer expectations.
- Design KPIs should reflect the cost and timeliness of deliverables.
- KPIs should be adjusted based on performance and business needs.
Chapters
00:00 Introduction and Recap of Previous Podcast
01:29 Understanding KPIs in Aerospace and ISO 9001
04:03 Identifying Key Processes and Their Importance
08:49 The Purpose of KPIs in Business Processes
13:34 Effective Measurement and Analysis of KPIs
17:24 Dynamic KPI Management and Continuous Improvement
25:01 Continuous Improvement Through Data Analysis
28:54 Understanding Trends and Cycles in Performance
30:43 Key Performance Indicators in Purchasing
34:43 Production KPIs: Measuring Success
42:04 Design and Development Metrics
49:17 Final Thoughts and Resources
50:46 By all standards Intro.mp4
Key Links
Auva Website: www.auva.com
Apple Podcast: https://podcasts.apple.com/gb/podcast/by-all-standards/id1771677594
Spotify: https://open.spotify.com/show/79OUNj3vY9dmESR3okwHJa?si=871837f56dc149b6
Youtube: https://www.youtube.com/@auvacertification/podcasts
LinkedIN: https://www.linkedin.com/company/auva-certification-ltd
Instagram: @auvacert
Michael Venner: https://www.linkedin.com/in/michaelvenner-isocertificationexpert/
Wayne Hylla: https://www.linkedin.com/in/wayne-hylla-6642ab6a/
Mastering the Growth Mindset: Leadership, Resilience, and Success with Katie Matthews-Furphy
Episode 8
mardi 21 janvier 2025 • Duration 01:10:36
Summary
In this conversation, Michael Venner and Katie Matthews-Furphy explore the concept of growth mindset, its importance in personal and professional development, and how it relates to mental health and resilience. Katie shares her personal experiences with mental health challenges and bankruptcy, emphasising the role of a growth mindset in overcoming obstacles. They discuss the significance of realistic optimism, self-care, and creating supportive environments in leadership. Practical techniques for managing stress, such as mindfulness and breathing exercises, are also highlighted, along with the importance of community support and effective communication in fostering a growth mindset culture.
Takeaways
- Growth mindset is the belief that abilities can be developed.
- Realistic optimism is more effective than toxic positivity.
- Grit and resilience are essential for overcoming challenges.
- Learning from failure is a crucial part of growth.
- Self-awareness is key to personal and professional development.
- Leaders must model growth mindset behaviours for their teams.
- Mindfulness practices can significantly improve mental health.
- Effective praise should focus on the process, not just the outcome.
- Nutrition and self-care are vital for mental well-being.
- Community support plays a crucial role in personal growth.
Chapters
00:00 Introduction to Growth Mindset
02:30 Understanding Growth Mindset
05:28 The Importance of Grit and Resilience
08:12 Realistic Optimism vs. Toxic Positivity
10:47 Learning from Mistakes and Failures
13:53 The Role of Self-Awareness in Leadership
16:28 Creating a Culture of Psychological Safety
19:12 Effective Praise and Feedback
21:57 Conclusion and Key Takeaways
26:17 Understanding Communication Through Open Questions
28:38 The Growth Mindset in Leadership
32:42 Mental Health and Growth Mindset
35:30 Praising the Process: A New Approach
43:51 Havening: A Healing Technique
46:24 Calming Techniques and Physical Wellbeing
48:24 Nutrition and Mental Health
54:06 Mindset and Systemic Barriers
59:22 Supporting Mental Health in the Workplace
01:03:24 Self-Care and Personal Wellbeing
01:07:19 Growth Mindset and Continuous Improvement
Key Links
Auva Website: www.auva.com
Apple Podcast: https://podcasts.apple.com/gb/podcast/by-all-standards/id1771677594
Spotify: https://open.spotify.com/show/79OUNj3vY9dmESR3okwHJa?si=871837f56dc149b6
Youtube: https://www.youtube.com/@auvacertification/podcasts
LinkedIN: https://www.linkedin.com/company/auva-certification-ltd
Katies Links
Website: https://themindtribeuk.podia.com/
Eventbrite Tickets: https://www.eventbrite.co.uk/e/1142729828679?aff=oddtdtcreator
Linkedin Personal: https://www.linkedin.com/in/katiematthewsfurphy/
Facebook: https://www.facebook.com/TheMindTribeUK
Instagram: https://www.instagram.com/themindtribeuk/
Email address: themindtribeuk@gmail.com
Leading Through the Storm: Construction Leadership Lessons with Nicola Barden
Episode 7
mardi 7 janvier 2025 • Duration 42:29
Summary
In this conversation, Michael Venner and Nicola Barden discuss the challenges and dynamics of leadership within the construction industry. They explore the importance of nurturing relationships with customers, suppliers, and employees, as well as the need for continuous investment in business growth and adaptation to market changes. The conversation also touches on corporate responsibility and the significance of maintaining a strong network for support and collaboration.
Takeaways
- Leadership commitment is crucial in the construction industry.
- Understanding ISO standards can enhance business operations.
- The construction sector faces ongoing challenges and uncertainties.
- Maintaining strong customer relationships is essential for business success.
- Supplier relationships are as important as customer relationships.
- Employee engagement is vital for a cohesive work environment.
- Navigating leadership challenges requires support from networks.
- Investing in technology and resources is key for growth.
- Corporate responsibility and sustainability are becoming increasingly important.
- Networking can provide valuable support and insights for leaders.
Chapters
00:00 Introduction to Leadership in Construction
02:27 Understanding Solid Surface and Its Applications
05:18 Challenges in the Construction Industry
08:05 Navigating Economic Changes as a Leader
10:51 Customer Relationships and Market Dynamics
13:34 The Importance of Supplier Relationships
16:43 Building Trust and Nurturing Connections
21:20 Employee Engagement and Challenges
26:00 Navigating Economic Storms
29:42 Market Competition and Risk Management
31:08 Investing in Business Growth
36:17 Corporate Responsibility and Sustainability
38:12 Leadership in a Family Business
Key Links
Auva Website: www.auva.com
Apple Podcast: https://podcasts.apple.com/gb/podcast/by-all-standards/id1771677594
Spotify: https://open.spotify.com/show/79OUNj3vY9dmESR3okwHJa?si=871837f56dc149b6
LinkedIN: https://www.linkedin.com/company/auva-certification-ltd
Instagram: @auvacert
Michael Venner: https://www.linkedin.com/in/michaelvenner-isocertificationexpert/
BSF Solid Surfaces LinkedIN: https://www.linkedin.com/company/bsf-solid-surfaces-ltd-corian-himacs-staron-hanex-tristone-durat-durasein-krion-kerrock/posts/?feedView=all
Nicola Barden LinkedIN: https://www.linkedin.com/in/nicolabarden-solidsurface-corian-himacs-staron-hanex-durat-krion-tristone-meganite-kerrock-durasein/
BSF Solid Surfaces Website: https://www.bsfsolidsurfaces.com/
From Daunting to Done: Achieving Three ISO Certifications in Record Time
Episode 6
mardi 10 décembre 2024 • Duration 35:40
Summary
In this podcast episode, Hannah from Blue Machinery Group shares her journey of achieving ISO certifications, discussing the challenges and successes faced along the way. The conversation covers the importance of engagement, management support, and the benefits of simultaneous certification. Hannah emphasises the need for continuous improvement and the positive impact of involving the team in the process. The episode concludes with reflections on the certification experience and future plans for further health and safety and environmental standards development.
Takeaways
- Staff engagement is crucial for successful ISO implementation.
- Health and safety should be seen as facilitators, not obstacles.
- Digital documentation improves accessibility and engagement.
- Simultaneous certification can streamline processes and enhance ownership.
- Management support is vital for driving ISO initiatives.
- Training and familiarisation help reduce resistance to change.
- Post-certification, continuous improvement is essential.
- Visibility and communication have significantly improved post-ISO.
- The journey of certification is ongoing and requires commitment.
- Involvement of the team leads to better outcomes and ownership.
Chapters
00:00 Introduction to ISO Certification Journey
03:03 Engagement and Communication Challenges
05:57 Implementation Strategies and Tools
08:44 The Decision to Pursue Multiple Certifications
11:37 Management Support and Team Involvement
14:29 Benefits of ISO Certification
17:06 Training and Familiarization for Auditors
19:52 Reflections on the Certification Process
22:37 Future Plans and Continuous Improvement
Key Links
Auva Website: www.auva.com
Apple Podcast: https://podcasts.apple.com/gb/podcast/by-all-standards/id1771677594
Spotify: https://open.spotify.com/show/79OUNj3vY9dmESR3okwHJa?si=871837f56dc149b6
LinkedIN: https://www.linkedin.com/company/auva-certification-ltd
Instagram: @auvacert
Michael Venner: https://www.linkedin.com/in/michaelvenner-isocertificationexpert/
Blue Machinery Group LinkedIN: https://www.linkedin.com/company/bluemachinerygroup/posts/?feedView=all
Hannah James LinkedIN: https://www.linkedin.com/in/hannah-france-cmiosh-dipnebosh-90b8b511b/
Blue Machinery Website: https://blue-group.com/
Transforming Challenges into Wins: Mastering Non-Conformance Management
Episode 5
mardi 26 novembre 2024 • Duration 53:14
Summary
In this episode, Paula Brady, COO of Auva, discusses the often misunderstood concept of non-conformities in business operations. She emphasises that non-conformities should not be viewed negatively but rather as opportunities for improvement. The conversation covers the importance of reporting non-conformities, creating a culture of continuous improvement, and the role of leadership in fostering an environment where issues can be openly discussed and addressed. Paula shares success stories of organisations that have effectively managed non-conformities, leading to significant cost savings and operational efficiencies. The episode highlights the need for effective communication and collaboration between teams and suppliers to resolve issues and improve overall business performance.
Takeaways
- -Non-conformities are opportunities for improvement, not failures.
- -Reporting issues is crucial for organisational learning.
- -Everyone in a company has a role in the management system.
- -Creating a culture of improvement requires training and awareness.
- -Leadership must support and encourage reporting of non-conformities.
- -Linking non-conformances to business performance can drive change.
- -Effective communication is key to resolving issues.
- -Success stories show the benefits of managing non-conformities.
- -Trends in non-conformities can highlight systemic issues.
- -Collaboration with suppliers can lead to mutual benefits.
Key Links
@auvacertification
Auva Website: www.auva.com
Apple Podcast: https://podcasts.apple.com/gb/podcast/by-all-standards/id1771677594
Spotify: https://open.spotify.com/show/79OUNj3vY9dmESR3okwHJa?si=871837f56dc149b6
YouTube: https://www.youtube.com/@auvacertification/podcasts
LinkedIN: https://www.linkedin.com/company/auva-certification-ltd
Instagram: @auvacert
Michael Venner: https://www.linkedin.com/in/michaelvenner-isocertificationexpert/
Paula Brady: https://www.linkedin.com/in/paula-brady-15b59519/
Chapters
00:00 Introduction to Non-Conformities
02:44 Understanding Non-Conformities
05:39 The Importance of Reporting Non-Conformities
08:27 Cultural Shift in Organizations
11:35 Linking Non-Conformities to Improvement
14:39 The Role of Internal Audits
17:51 Real-World Examples of Non-Conformities
20:24 Conclusion and Key Takeaways
26:16 The Importance of Internal Audits
28:24 Addressing Non-Conformances Effectively
31:35 Identifying Costly Non-Conformances
35:30 Finding Big Hitters in Non-Conformance
39:31 The Role of Leadership in Compliance
41:19 Success Stories in Non-Conformance Management
48:34 Supplier Relationships and Communication
51:38 The Need for Actionable Meeting Minutes








