Elevating employee engagement to have a more productive and committed workforce is part of every leadership or management agenda.

But some people excel at it while others fall flat. Wishful thinking doesn’t make it happen and in this episode we’ll explore what does.

* How elevating employee engagement can improve your bottom line

* The three types of employee engagement

* The role of empathy and self-awareness in elevating employee engagement

* And much more

Hanna Hasl-Kelchner is an advocate for fairness in the workplace. She helps organizations gain clarity to make more informed decisions by reducing complex concepts into sensible, bite size pieces. Hanna accomplishes this as a business strategist and through her writing, speaking, consulting, and popular syndicated podcast, Business Confidential Now.

Hanna brings a unique perspective to the table, growing up in an entrepreneurial family and running a business before age 30 and blending it with decades practicing business law. Those experiences enabled her to successfully bridge the gap between the two disciplines during her career as a trusted advisor to influential decision makers ranging from startups to the S&P 500, Big Tobacco, and the White House.

She has also been on the faculty at two top-ranked MBA programs: The Duke University Fuqua School of Management and the University of Virginia, Darden School of Business.

If you liked this interview, you might also enjoy our other Leadership and Management episodes, especially:

Part 1: Unveiling the Truth: Workplace Fairness Myths vs Reality

Part 2: The Key to Retaining Top Talent: A Fair Work Environment

Part 3: Why Low Employee Engagement is Not an Employee Problem

Part 4: 5 Toxic Leadership Trends that Kill High Employee Engagement

Part 5: How to Keep Positional Power From Being a Huge Achille’s Heel

Contact Hanna and connect with her on LinkedIn, Facebook, Twitter, and YouTube.

Her new book Seeking Fairness at Work on Amazon, in print, ebook and audio editions.

The self-aware leadership sounds a bit like an oxymoron.

You know what your intentions are when you do what you do and say what you say. So of course you're self-aware of yourself.

BUT, are you really aware of all that you need to stay on top of to flawlessly execute your business strategy?

Ooh, maybe not, and you wouldn't be alone. As today's guest, Robert Courser, author of Line of Sight: The Five Keys for Strategic Execution in an Age of Uncertainty, explains.

* The missing piece of self-aware leadership

* How employee surveys contribute to self-aware leadership

* How self-aware leadership lets you work "on" your business, not just "in" your business

* Why self-aware leadership is essential for strategy alignment and execution

* And much more

Robert Courser is a CEO advisor who has been helping small and medium-sized enterprises scale up for the past twenty years.

In his book, “Line of Sight: The Five Keys for Strategic Execution In An Age of Uncertainty,” Robert draws on stories and anecdotes from his clients to share the simple tools and insights that help free up the growth potential of leaders and their companies.

Classically trained as a culinary chef, Robert knows about delivering excellence in a high-pressure environment.

In his inimitable, no-nonsense voice, Robert emphasizes the importance of internal alignment, of having resources in the right place at the right time, and of self-aware leadership to execute flawlessly.

If you liked this interview, you might also enjoy our other Risk Management episodes.

Contact Robert and connect with him on LinkedIn, Facebook, X (Twitter), and Instagram.

Also visit Line of Sight.

Rating and reviewing the show helps us grow our audience and allows us to bring you more of the rich information you need to succeed from our high powered guests. Leave a review at Lovethepodcast.com/BusinessConfidential.

Inclusive leadership can be a sensitive subject.

On one hand we can appreciate the concept intellectually, but emotionally, when someone says we’re not being inclusive it feels like a personal attack because we’re often unaware of how our behavior impacts what others see and hear AND more importantly, how our own culture, experiences, and biases shape what we do and say.

How do we get out of this Catch-22 and bridge these cultural gaps that rob us of credibility and influence? Today’s guest has some proven tips and strategies for you.

* What inclusive leadership really means

* The seven traits of inclusive leadership

* The inclusive leadership trait that can’t be taught and you need to hire for

* The trait that is the most challenging for leaders to master

* And much more.

Colette Phillips is President and CEO of Colette Phillips Communications, and Founder and President of Get Konnected! and The GK Fund.

She is a strategic advisor for C-level executives and corporate teams and develops public relations branding and internal/external communications strategies. She is frequently consulted by corporations and nonprofits on how to establish healthy, inclusive working environments and engage and serve culturally diverse consumers.

An active civic leader and board member, she’s listed on Boston Business Journal’s Power 50 List. Her new book is The Includers: The 7 Traits of Culturally Savvy, Anti-Racist Leaders.

If you liked this interview, you might also enjoy our other Corporate Goverance and Culture episodes.

Contact Colette and connect with her on LinkedIn, Facebook, Twitter, and Instagram.

And be sure to check out her website and book, The Includers: The 7 Traits of Culturally Savvy, Anti-Racist Leaders

Rating and reviewing the show helps us grow our audience and allows us to bring you more of the rich information you need to succeed from our high powered guests. Leave a review at Lovethepodcast.com/BusinessConfidential.

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Inspiration is key to a healthy workplace environment. As a leader, it is your job to not only inspire yourself but your people too. Because once you understand what inspires your people, you're getting a lens into their core underlying motivations. You are seeing what matters to them the most and that can really boost a team's morale. Learn how to inspire your team with your host Hanna Hasl-Kelchner and her guest for today, Allison Holzer. Allison is the Co-CEO & Chief Innovation Officer of InspireCorps. She is also the co-author of the business and leadership book, Dare to Inspire. Join in today's episode to understand what drives the engines of inspiration in yourself and in your teams. Get inspired today!

What you'll discover about inspiring employees and its impact on

the workplace:

- Inspiration is personal. What inspires one person may not inspire you.

- The importance of understanding what inspires people in their job?

- How can you sustain inspiration so that the flame never goes out?

Guest Bio:

Allison Holzer is a master-certified coach and advisor who partners with leaders to drive stronger engagement, culture, and business results through innovative people strategy. She draws from 20 years of expertise working with diverse and global leaders on unlocking new awareness and inspiring performance for themselves and the organizations they lead. Allison holds a B.A. in psychological brain sciences, with an emphasis on learning and cognition, from Dartmouth College and dual master’s degrees in education and Fine Art from American University. She is co-author of the business and leadership book Dare to Inspire and recently released a TEDx talk called Unpack the Power of Inspiration to Shape Your Future.

Related Resources:

https://inspirecorps.com/

https://linkedin.com/aaholzer

https://twitter.com/aaholzer

https://linkedin.com/InspireCorpsCo

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Diversity, equity, and inclusion are three key areas of helping individuals thrive professionally and personally in the workplace. In this episode, James McKim Jr., the founder of Organizational Ignition, shares his knowledge as he determines the myths surrounding diversity, equity, and inclusion in businesses. Some companies are committed to carrying out the DEI Principle to benefit the organization's bottom line. However, there is a difference between being committed to carrying out the DEI principle from applying it the right way. Join James as he shares how you can take this into action and watch your organization and its people grow and thrive! 

What You’ll Discover In The Myths Of Diversity, Equity, And Inclusion In Business:

• What myths keep the Senior Management from doing the smart thing?
• The tools and technology that can help people put these good intentions into action
• How can a small, midsized business grow and apply the DEI Principle in their business?

Guest Bio:

James T. McKim, PMP, ITIL, is founder and managing partner at Organizational Ignition where he and his team help organizations ignite efficiency through aligning people, processes and technology. He’s a sought-after speaker, coach, change manager and conference presenter, and is frequently interviewed by the media on organizational performance through diversity. His new book is The Diversity Factor: Igniting Superior Organizational Performance (EPIC Author Publishing, March 1, 2022).

Related Resources:

https://organizationalignition.com/

https://www.facebook.com/jtmckimjr

https://www.linkedin.com/in/jtmckimjr/?lipi=urn%3Ali%3Apage%3Ad_flagship3_feed%3B%2BVyabgCBRrqbQRjyZy2Ieg%3D%3D

https://www.instagram.com/mckimjames/

https://twitter.com/jtmckim

https://www.amazon.com/Diversity-Factor-Igniting-Organizational-Performance/dp/B09ZCKR3B6/ref=sr_1_1?crid=1FEMAMKWHPC2I&keywords=the+diversity+factor+and+mckim&qid=1659640004&s=books&sprefix=the+diversity+factor+and+mckim%2Cstripbooks%2C56&sr=1-1

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Appealing a lawsuit to the US Supreme Court seems to be very fashionable in certain circles. After all, no one likes to lose. Absolutely. No. One.

And that makes taking the case to the highest court in the land, for one more bite at the apple sound very appealing (no pun intended). But what factors should a business consider before taking the plunge?

This is a SPECIAL BONUS episode.

It's an interview with Clint Vince from the No Nonsense Legal Literacy Vault.

Some of you may remember that long before I started this podcast I did a series of teleseminars under the Ask the No Nonsense Lawyer banner where I invited prominent lawyers to share their insights about the US legal system that’s relevant to the business community.

Even though this interview originally aired in 2010, the mechanics, the planning, and factors to consider when appealing a lawsuit to the US Supreme Court continue to be relevant both now and into the future. 

What's also striking and why I released it as a "trick or treat" Halloween bonus is how scary it is to realize how easily the composition of the court and the philosophical differences between the justices can swing decision and upend long standing legal precedent.

* What factors to consider when appealing a lawsuit to the US Supreme Court

* How changes in the court’s composition causes philosophical realignment that can impact your case

* The role seniority plays in the functioning of the court

* Why the Solicitor General of the United States can be helpful when appealing a lawsuit to the US Supreme Court

* And MUCH more!

Clint Vince is the chair of Dentons’ US Energy Practice and Co-Chair of Dentons Global Energy Sector.

Clint is rated as one of the leading energy lawyers in the US and has directed the expansion of the US Energy team into a premier practice that includes professionals spanning the continent coast-to-coast, offering a full range of services to energy industry clients. He is widely recognized for his cutting-edge theories and solutions within the energy industry and has a top-tier litigation track record. Recently, Clint created the groundbreaking Dentons Smart Cities & Connected Communities Think Tank and he is one of the industry leaders on this subject.

Clint remains at the forefront of energy developments and continuously handles some of the highest profile cases in the industry. His experience involves major project development, legislative and regulatory advocacy on behalf of public and private clients, and litigation and appellate cases including US Supreme Court advocacy. Clint has handled more than 650 regulatory and litigation proceedings and argued before trial and state appellate courts; numerous US District Courts; and the US Courts of Appeals for the First, Second, Fourth, Fifth, Eighth, Tenth, Eleventh and District of Columbia Circuits; and the Supreme Court of the United States, in some instances multiple times. He also has handled too many complex energy transactions, negotiations and projects to count.

Clint has been described by clients as “brilliant, dedicated, professional, experienced. He has an amazing ability to work with each Board Member and with each Staff Member on their own level. He has the ability to make each one feel respected and valuable, and to guide even the most contentious topics to amicable resolve. He can also stand against the fiercest opponent successfully; his track record for this company proves that fact. Clint has been victorious in every lawsuit we have been involved in…for the last 30 years.”

 Dentons was named the “Energy Firm of the Year” by Who’s Who Legal Awards in 2015, 2016, 2017 and 2021. Clint and his team of energy professionals, also were awarded Energy Daily’s Leadership Award...

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit hannahaslkelchner.substack.com

Technological advancement provides more efficiency, accuracy, and preciseness in our work but not all things are wrapped in gold. This advancement also poses cyber threats to business, and understanding the need for cyber security culture allows us to avoid these threats. In this episode, Perry Carpenter, a Chief Evangelist and StrategyOfficer for KnowBe4, shares his insights about cyber security culture, its failures, and how you can avoid them. Tune in to gather more information on protecting your business from cyber threats by building an effective cyber security culture in your organization!

What You’ll Discover About Cyber Security Culture:

• What is Cyber Security Culture?
• How can you change behavior to achieve a conducive and tight cyber security culture?
• What is the root cause of cyber security failures in an organization?
• How can you start building a cyber security culture from the beginning?

Guest Bio:

Perry Carpenter, C|CISO, MSIA, who currently serves as chief evangelist and strategy officer for KnowBe4, the world’s most popular security awareness and simulated phishing platform. A recognized thought leader on security awareness and the human factors of security, he’s provided security consulting and advisory services for the world’s best-known brands. His previous book, Transformational Security Awareness: What Neuroscientists, Storytellers, and Marketers Can Teach Us About Driving Secure Behaviors, quickly gained a reputation as the go-to guide for security awareness professionals worldwide, and, in 2021, he was inducted into the Cybersecurity Canon Hall of Fame. He’s the creator and host of the popular 8th Layer Insights podcast and co-author of the new book The Security Culture Playbook: An Executive Guide to Reducing Risk and Developing Your Human Defense Layer.

Related Resources:

https://www.facebook.com/Perry.Carpenter.Author

https://www.linkedin.com/in/perrycarpenter/

https://twitter.com/PerryCarpenter

https://www.amazon.com/Security-Culture-Playbook-Executive-Developing/dp/1119875234/ref=sr_1_1?crid=20YOVCQ02XHH9&keywords=the+security+culture+and+carpenter&qid=1659639608&s=books&sprefix=the+security+culture+and+carpenter%2Cstripbooks%2C55&sr=1-1

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This fast-paced world has made it increasingly difficult to have our personal life taken care of while drowning in our work life. As such, we almost always hear advice that calls for "work-life balance." However, our guest in this episode believes that there is no such thing. Instead, we need to look for "work-life harmony." Steven Howard sits down with host Hanna Hasl-Kelchner to tell us all about this while taking us into his upcoming book that emphasizes the need for leaders to create a workplace of well-being and harmony. At a time when most collaboration is forced and toxic workplaces drive talent out, we need harmony more than ever. Join Steve as he shares more about getting harmony in the workplace and how this impacts our overall life.

What You’ll Discover About Achieving Harmony In The Workplace:

• The difference between forced collaboration and cooperatively collaborating
• The bottlenecks to getting harmony in the workplace
• The important role of leadership to shift the course of the organizational culture
• Why emotional intelligence is an important skill for leaders in the future
• Overcoming generational differences in the workplace
• Why innovation and creativity are requirements for organizations today

Guest Bio:

Steven Howard is the award-winning author of 21 leadership, business, and motivational books and the editor of nine professional and personal development books in the Project You series.

His latest book is How Stress and Anxiety Impact Your Decision Making. His book Better Decisions. Better Thinking. Better Outcomes. How to go from Mind Full to Mindful Leadership, received a Silver Award from the Nonfiction Authors Association. He also wrote Leadership Lessons from the Volkswagen Saga, which won three prestigious publishing industry awards (2017 Independent Press Award, National Indie Excellence Award, and San Francisco Book Festival Award). He is also the author of Great Leadership Words of Wisdom.

Howard is well-known and recognized for his truly international and multicultural perspective, having lived in the USA for over 30 years, in Singapore for 21 years, and in Australia for 12 years. He currently resides in Southern California.

Related Resources:

http://www.twitter.com/StevenBHoward

https://www.linkedin.com/in/stevenbhoward

https://www.facebook.com/StevenHowardAuthor

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What is a business all about? Is it just for profits? Listen to your host Hanna Hasl-Kelchner as she sits down for a conversation with John Feloni about how stakeholder capitalism can create long-term value by considering every stakeholder's needs. John uncovers the seven master keys of wisdom and wealth that could help you create success in today’s complicated world. He dives into effective leadership and management through building excellent relationships with everyone in your business. Generating revenue and profit is essential, but you can’t do that without your people. Tune in to learn how to stay focused on the things that matter and incorporate stakeholder capitalism in your organization.

What You’ll Discover About Stakeholder Capitalism:

• What’s important in any business venture
• The seven principles of wisdom and wealth
• Definition of stakeholder capitalism
• Showing gratitude and serving people through stakeholder capitalism
• What’s holding people back from paying attention on what’s happening on the field
• Good ways to connect with stakeholders
• Creating success today through stakeholder capitalism
• What business leaders need to know about  stakeholder capitalism

Guest Bio:

John Feloni, an author, entrepreneur, speaker, investment expert, and the founder and CEO of Stock Squirrel, Inc., a new FinTech that democratizes stock ownership. He’s the coauthor of the bestseller, The Fall of the House of Hutton, the story of the fall of the Wall Street powerhouse, EF Hutton. His new book is The Covenant Secret: An Inspirational Tale About Uncovering the 7 Master Keys of Wisdom and Wealth.

Related Resources:

http://johnfeloni.com/

https://facebook.com/johnfeloni

https://twitter.com/johnfeloni

https://www.amazon.com/Covenant-Secret-Inspirational-Uncovering-Master/dp/1735979236/ref=sr_1_1?crid=1LX9WCL3NSEVL&keywords=feloni+and+the+covenant+secret&qid=1659638677&s=books&sprefix=feloni+and+the+covenant+secret%2Cstripbooks%2C60&sr=1-1

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A talent-centric organization addresses the needs of individuals based on their strengths and weaknesses. What processes do you have in your company that ensures that the people you're recruiting are the best fit for your job offers? Join your host Hanna Hasl-Kelchner as she sits down for a conversation with Carol Schultz about engaging, managing, and retaining employees to elevate processes and drive growth.

Carol transforms executive leadership with custom strategies, coaching, and an authentic approach. In this episode, she shares valuable insights on identifying processes, effective recruiting, and retaining human resources that a company needs. She explains vital concepts on developing, sourcing, and evaluating workforce planning to ensure you get the right people in your business.

What You’ll Discover About Building A Talent Centric Organization:

• Great ways of crafting job descriptions in job advertisements
• Difference between employee development or retention in a talent centric organization
• Important functions of a talent centric organization
• What a talent centric organization do differently when it comes to recruiting
• Why building a talent centric organization matters
• What business leaders need to know about a talent centric organization  

Guest Bio:

Carol Schultz, founder and CEO of Vertical Elevation. She is a talent equity and leadership advisory expert. Recognized for her proficiency in corporate leadership, Carol has spent three decades helping executives gain clarity in their careers, make bold leadership moves, and create cultures of performance. Schultz and her team have helped hundreds of companies—from seed stage pre-initial public offerings to publicly traded companies—transform their organizations and create sustainable, talent-centric cultures that run at maximum efficiency. She's the host of the popular podcast Authentically Successful and author of the new book Powered by People: How Talent-Centric Organizations Master Recruitment, Retention, and Revenue (and How to Build One).

Related Resources:

https://verticalelevation.com/

https://www.linkedin.com/in/carolbschultz/

https://twitter.com/CarolBSchultz

https://www.amazon.com/Powered-People-Talent-Centric-Organizations-Recruitment/dp/195536205X/ref=sr_1_1?crid=MFL4G00SFJ8F&keywords=powered+by+people+and+schultz&qid=1659637709&s=books&sprefix=powered+by+people+and+schultz%2Cstripbooks%2C61&sr=1-1

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What are the challenges your business is facing today? You have to be willing to identify where you’re lacking and strive for continuous improvement.  Tune in as our guest Alexis Kingsbury discusses how you can systematize your business to achieve effective and efficient growth. Recently, Alexis has been talking to a lot of other business owners to understand what holds them back from systemizing their businesses to save them time and allow them to grow. He dives deep into attracting potential clients and converting those to sales. In this episode, he also explains the struggles and challenges your organization experiences that you could help address.

What You’ll Discover About The Ways To Systematize Your Business

• What systematizing means and why it’s a smart thing to do
• How to know when you're ready to systematize
• Why systematization doesn’t mean taking away the creativity and flexibility in your business
• How to scale your business without it being dependent on you as the leader
• Where to start when systematizing your business
• What’s holding many business owners back from systematizing

Guest Bio:

Alexis Kingsbury is an award-winning entrepreneur, with over 10 years of experience, currently running two SaaS businesses (AirManual and Spidergap) with a growing team of 16+ people, and supports others as a board member and consultant/coach (e.g. Sony Interactive Entertainment).

Recently, Alexis has been talking to a lot of other business owners to understand what holds them back from systemizing their businesses to save them time and allow them to grow (and what has worked for others!). He’s been sharing his findings, and it’s had a huge impact on many businesses. For example, Alexis won the ‘Most valued content’ award in 2021 for his workshop at Dan Bradbury’s Success Mastermind (a community of 60+ small business owners), which led to over 30 business owners adopting the tools and processes recommended.

Related Resources:

https://www.linkedin.com/in/alexkingsbury 

https://twitter.com/alexiskingsbury 

https://www.facebook.com/alexis.kingsbury

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The world is constantly changing and businesses need to adapt. It’s getting harder because customers talk online a lot. What are strategies you can formulate to promote your brand well? Partnering with influencers to attract customers is a great way to build your business and widen your reach. Join your host Hanna Hasl-Kelchner as she talks with David Yovanno on how you can choose the right influencers for your organization.

David is the CEO of impact.com, the global standard partnership management platform that makes it easy for businesses to create, manage, and scale an ecosystem of partnerships. In this episode, he shares in-depth insights on buyer decisions and delivering value through advertising. Learn how to grow your business and revenue far beyond expectations!

What You’ll Discover About Partnering With Influencers

• Is traditional advertising dead?
• How social publishing platforms changed consumer behavior
• How to find the right influencers to partner with and how to create partner programs
• Why partnering with influencers is becoming mainstream and how you can find opportunities in this space
• Why partnerships are a third category next to sales and marketing
• How to respect creators/influencers in your partnership

Guest Bio:

David A. Yovanno is the CEO of impact.com, the global standard partnership management platform that makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. Dave and impact.com have been pioneers in establishing partnerships as a third channel for scalable and resilient revenue growth alongside sales and marketing.

Dave has provided strategic leadership to SaaS companies in the technology vertical for more than two decades, previously serving as CEO of Marin Software, a San Francisco-based global leader in paid search SaaS technology; as president of technology solutions at Conversant, a diversified marketing services company; and as CEO of Gigya, a customer identity management platform. He has also served on the board of the Interactive Advertising Bureau and as a lieutenant and CIO in the United States Navy.

Related Resources:

https://www.linkedin.com/in/dyovanno/ 

https://twitter.com/impactdotcom 

https://impact.com 

https://www.amazon.com/Partnership-Economy-Businesses-Exceptional-Experiences/dp/1119819709/ref=sr_1_1?crid=2X1XJZFIBN0R4&keywords=yovanno+and+partnership+economy&qid=1656357317&s=books&sprefix=yovanno+and+partnership+economy%2Cstripbooks%2C51&sr=1-1

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A vibrant organizational culture contributes to better employee engagement, innovation, productivity, and a more positive impact on everything in your business. But how do you know if you already have a vibrant organizational culture or what you need to fix in order to get one? In this episode, Warren Coughlin gives an in-depth discussion about organizational culture. He explains why a vibrant organizational culture brings out positive traits that lead to improved performance while a dysfunctional company culture brings out qualities that can hinder even the most successful organizations. Tune in learn how to build a vibrant organizational culture.

What You’ll Discover About Building A Vibrant Organizational Culture

• The definition of organizational culture
• Common misconceptions about a vibrant organizational culture and business culture in general
• Why metrics are not everything
• Where to start when examining your culture
• The negative impacts of dysfunctional company culture
• How to deal with “cultural misfits” in your organization
• Why communication is high on the list of leadership skills
• What staying true to your values means
• The one non-negotiable thing that’s essential to building a vibrant organizational culture.

Guest Bio:

Warren Coughlin helps principled entrepreneurs build a Business That Matters. That is one that delivers to you, the owner, attractive profits and a fulfilling lifestyle while also creating positive impacts on customers, team and the larger community. In other words, it is one that helps make the world - or just your corner of it - a better place. This requires a combination of solid business skills and disciplines guided by deeply held values.

He’s been helping entrepreneurs do this since 2002. He was the top Coach in Canada with the world’s largest business coaching company before going out to focus on Businesses That Matter. His clients have experienced everything from 8 figure exits, to 7 figure salaries, from rapid expansion to minimized operational work because of the development of great leaders and high-performance values-driven cultures.

Warren is the creator of The Business That Matters Playbook, a tool that automates and eases the strategic planning process so the entrepreneur and the team know exactly what to do and when. He’s also the founder and host of the podcast “The Business That Matters Spotlight”

Warren’s a recovering lawyer, a serial entrepreneur, college professor, presentation/pitch trainer, actor, theater director and Dad to a wonderful daughter who constantly challenges him to be a better person.

Related Resources:

https://warrencoughlin.com/ 

https://www.linkedin.com/in/warrencoughlin/ 

https://www.facebook.com/abusinessthatmatters 

https://www.instagram.com/warren.coughlin/

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Employee career advancement is typically thought of a climbing the ladder of success with one promotion after another. But Julie Winkle Giulioni says they’re SO yesterday and offer fresh perspectives on employee career advancement to help your business win the war for talent.

* How changes in the marketplace require rethinking employee career development

* How expectations of employee career development have changed

* 3 Nontraditional growth opportunities for employee career development

* Why an abundant mindset is essential to employee career development

* How affirming employee contribution aids career development

* Julie’s multi-dimensional employee career development framework

* The generation gap in employee career development preferences

* And much MORE

Julie Winkle Giulioni is a champion for workplace growth and development. She believes that everyone deserves the opportunity to reach their potential. And she supports organizations and leaders who want to make that happen with keynote speeches, consulting, and training.

Julie is the author of Promotions Are So Yesterday: Redefine Career Development. Help Employees Thrive and the co-author of the international bestseller, Help Them Grow or Watch Them Go: Career Conversations Organizations Need and Employees Want, translated into seven languages.

She is a regular columnist for Training Industry Magazine and SmartBrief and contributes articles on leadership, career development, and workplace trends to numerous publications including The Economist.

Named by Inc. Magazine as a Top 100 Leadership Speaker, Julie’s in-person and virtual keynotes and presentations offer fresh, inspiring, yet actionable strategies for leaders who are interested in their own growth as well as supporting the growth of others.

Her firm, DesignArounds, creates and offers training products and experiences to organizations worldwide and has earned praise and awards from Human Resource Executive Magazine’s Top Ten Training Products, New York Film Festival, Brandon Hall, and Global HR Excellence Council.

If you liked this interview, you might also enjoy our other Human Resources episodes.

Contact Julie and connect with her on LinkedIn, Facebook, and Twitter.

You might also enjoy Julie’s previous interview on the show: The Things Reliable Employees Need to Hear You Ask For Better Employee Career Development.

Julie’s books: 

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Leadership quality can make or break the success of your deal, according to today’s guest. So why isn’t it prioritized during due diligence when looking for mergers and acquisitions red flags? Claire Chandler is the President and Founder of Talent Boost and she specializes in leadership and business value creation. In this episode, she chats with Hanna Hasl-Kelchner to discuss the importance of looking at the leadership quality of an organization and how you can do just that. Yes, there are ways to measure these “intangible assets” and Claire shares these strategies with us. Tune in to learn all about them.

What You’ll Discover About Mergers and Acquisitions Red Flags:

• Leadership quality as part of due diligence
• The myth about not being able to measure leadership quality
• The most important M&A red flags when it comes to leadership quality
• When a business grows from luck versus skillful execution of strategy
• How to communicate intel with investors
• Her criteria for evaluating leadership quality
• Tips for interviewing someone in a leadership capacity
• The impact of hiring decisions in small organizations

Guest Bio:

The President and Founder of Talent Boost, Claire Chandler specializes in leadership and business value creation. She taps into over 25 years of experience in people leadership, human resources, and business ownership to help the investment community identify the leaders and businesses of the future. She helps private equity firms acquire and future-proof the RIGHT businesses through management team due diligence, organizational design, acquisition integration and onboarding, and performance acceleration

Claire gets results because she’s insanely easy to work with, cuts through the corporate clutter, and has a crystal-clear, proven approach for building your strategic growth roadmap, measuring the alignment and motivation of top management teams, and positioning companies for maximum success. Many in the investment community say they breathe easier when Claire is in the room. One client sums up Claire perfectly: “Claire is always calm in a crisis, always finds creative ways to solve problems, and is always professional—but only when it’s necessary.”

Claire holds a certificate in strategic HR leadership from Cornell’s School of Industrial and Labor Relations, a master’s degree from the New Jersey Institute of Technology, and a bachelor’s degree from Fairfield University. She has appeared as a guest on over 100 podcasts and is the author of several books on leadership and business strategy.

Related Resources:

https://talentboost.net 

https://www.linkedin.com/in/clairechandlersphr/ 

https://twitter.com/TalentBoost

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Employee onboarding is a vital first step for employees in any company. How do we make sure that it’s effective every time without making it a soul-crushing experience for the HR staff? In this episode, Hanna Hasl-Kelchner sits down with eWebinar Cofounder and CEO, Melissa Kwan to talk about how and why they’re providing a platform for businesses to automate their onboarding process. Melissa created this solution after her own experience giving the same webinar over and over and over again. Now, she is on a mission to give others back their time by automating these repetitive webinars. Learn about the benefits of this process and the many use cases of automated trainings for your business. Stay tuned!

What You’ll Discover About Effective Employee Onboarding:

• Benefits of automation for the employee
• Why automating employee onboarding is more effective
• Other ways to personalize the onboarding process
• How you can elevate the automated process and collect data
• The importance of delivery and content versus duration of webinars
• Other employee training programs that can use automated webinar technology
• Other use cases of automated webinar technology outside of human resources
• The benefits of automated webinars versus live webinars

Guest Bio:

eWebinar Cofounder and CEO, Melissa Kwan, has spent twelve years in startups and built three successful companies without venture capital backing. Her previous startup, a real estate tech company, was acquired in 2019. As a revenue-driven founder specializing in sales and business development, she has learned how to build companies with very few resources — by automating what she could, outsourcing wherever possible, and inspiring talented people to join her team with shared focus and enthusiasm. Over the last decade, Melissa has come to believe that happiness should be the foundation of one’s career, not the other way around, and that the way to achieve this is by intentionally designing one’s life. This belief was born in part from the soul-crushing experience Melissa endured giving the same webinar over and over again while onboarding and training customers for her previous SaaS company. She wanted to free others from the same trap by giving them a way to automate their repetitive webinars, so they could get their time back and spend it doing something else they value more instead of being tied to Zoom all the time.

Related Resources:

https://ewebinar.com/ 

https://www.linkedin.com/in/melissakwan/ 

https://www.linkedin.com/company/ewebinar/ 

https://twitter.com/ewebinarlabs

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Rating and reviewing

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A high-performing team is essential to any organization's success. But what does it take to build and nurture a high-performing team in the multi-generational workforce? In this episode, Hanna Hasl-Kelchner is joined by Ron Carucci, the owner and Managing Partner at Navalent. With a 30-year track record of helping organizations, Ron helps some of the world's most influential executives tackle strategy challenges, organization, and leadership. Today, Ron talks about the multi-generational workforce, how to build strong relationships inside the organization, and how to prepare future leaders.

• The biggest challenges facing executives, managers and entrepreneurs when managing a multi-generational workforce.
• Why labeling segments of the multi-generational workforce is counter-productive.
• Two factors that contribute to multi-generational workforce dysfunction.
• Four simple ways to improve multi-generational relationships.
• How to create a safe space for employees to speak truth to power.
• How business size impacts multi-generational workforce dynamics.
• And MUCH more.

Ron Carucci helps some of the world’s most influential executives tackle challenges of strategy, organization and leadership as co-founder and managing partner at Navalent. He has a 30-year track record, working in more than 25 countries on 4 continents on everything from start-ups to Fortune 10’s, turn-arounds to new markets and strategies, overhauling leadership and culture, to re-designing for growth.

Among his many accomplishments, Ron is also a former associate professor of organizational behavior, having taught at Fordham University’s Graduate School. He is also the best-selling author of 8 books, including the recent Amazon #1 Rising to Power.  He is a regular contributor to Harvard Business Review and Forbes and his work has been featured in Fortune, CEO Magazine, Inc., Business Insider, MSNBC, Business Week, and many others.

Contact Ron and connect with him on LinkedIn, and Twitter. 

Building a family business is tough, and handing over the reins of a family business can be even more challenging. Join host Hanna Hasl-Kelchneras she welcomesVincent Curatola, who shares some practical tips for navigating it successfully and pr otecting your family legacy along the way. Hear his remarkable story.

• The backstory of his 3-generation family business.
• The perils of fast money.
• How to protect the legacy of your family business.
• The key to business sustainability.
• The story of the Wall Street trader.
• The impact of his sudden celebrity on the family business.
• And MUCH more.

Vincent Curatola is a Commissioner on The New Jersey Hall of Fame, appointed by New Jersey Governor Chris Christie. Vincent also served on the Governor’s transition team. For the past 10 years, Vincent has also served as a member of the Foundation Board at Hackensack University Medical Center in New Jersey.

If his name has a familiar ring, there's a reason for it. Vincent Curatola is also an accomplished actor. If you’re a fan of the award-winning HBO drama, The Soprano’s you’ll remember him in his co-starring role as Johnny "Sack” Sacramoni. You’ve probably also seen him guest star on more than a few primetime network series including  Third Watch, Law & Order, Monk, Life on Mars, Person of Interest, BlackList, The Good Wife and Law & Order SVU where he regularly appears as Judge Al Bertuccio.

On the big screen, he’s co-starred with Brad Pitt and James Gandolfini in the crime thriller, Killing Them Softly. He’s also played Boston Mayor Minnino in Patriot’s Day with Mark Wahlberg, which was aired in  theaters at the end of 2016.

But, even if you did recognize his name, you probably didn’t know that he was a successful entrepreneur long before we saw that piercing look of his and heard that distinctive voice on camera. Yes, indeed!  Vincent has experienced firsthand what it’s like to build a family business from the ground up and to successfully transition it.  

Contact Vincent and connect with him Twitter. Also connect with his family business.

Everyone has encountered the elephant in the room, that obvious problem or risk that nobody wants to talk about. It creates awkward situations and sometimes paralysis. Join host Hanna Hasl-Kelchner as she welcomes communications expert Diane A. Ross, who has a solution for how to conquer the beast and restore harmony and productivity to your business. 

· The most important question you need to ask yourself about the elephant in the room.

· The message you send when you don’t address the elephant in the room. 

· What to do when the elephant in the room is embedded in the business culture. 

· The biggest drawback of waiting too long to address the elephant in the room. 

· Sample conversations for addressing chronic lateness, jokes that aren’t funny, and interrupters. 

· 3 essential keys to preparing for a successful conversation.

· And much MORE.

Diane A. Ross teaches entrepreneurs and professionals how to tackle difficult conversations fearlessly.

After a 14 year career as a litigation lawyer, she learned that the guns-blazing communication style that won cases in the court was damaging the relationships in the rest of her life.

That realization led her on a 10 year journey to uncover the secrets of effective communication in times of conflict.

She brought her lawyer’s zealousness to the process and devoured the research on the topic, trained in Advanced Negotiation and Mediation at Harvard Law School, became a Certified Executive Coach and, in 2012, started

Elephant Conversations to bring her system for tackling difficult conversations to the world because she believes that each one of us could be one conversation away from having ANYTHING WE WANT.

An accomplished and sought after speaker, Diane was a 2013 semi-finalist for North America’s Next Greatest Speaker Competition hosted by the prestigious eWomen Network and is the author of The Elephant in the Office: Super-Simple Strategies for Difficult Conversations at Work (Elephant Conversations) (Volume 1)" rel="noopener noreferrer" target="_blank">The Elephant of the Office: Super-Simple Strategies for Difficult Conversations at Work.

Today, Diane brings her easy-to-implement tips and strategies to hundreds of people and organizations through webinars and speaking events. 

Contact Diane and connect with her on LinkedIn, Facebook, Twitter, and YouTube.

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Email and the need for speed in business is a challenge we all face. It’s also what makes the convenience of electronic gadgets so seductive and alluring. But email convenience has a dark side. Join host Hanna Hasl-Kelchner as she sheds light on that dark side and the unwanted legal liability that goes with it.  

● How one sneaky email blind spot creates 5 different legal landmines.  

● The hidden trade-offs your business makes when employees use personal email accounts for business.

● Why using Gmail for small business correspondence can cause problems.

● Why controlling certain email liability exposure is totally within your control.

● Why consistent application of document retention policies matters.

● And MUCH more.

Hanna Hasl-Kelchner empowers smart executives, managers, and entrepreneurs with big picture thinking and the legal literacy advantage.

She is an ivy-league trained business expert and strategic lawyer who has managed hundreds of lawsuits during her 30+ year career, primarily in various in-house roles where she managed multi-million dollar legal budgets and over the years hired an army of outside counsel to assist with litigation and transactional work.

Today she spends her time interviewing the fabulous guests you hear on Business Confidential Now as well as providing executive education and leadership development in the area of legal literacy and risk management.

Her mission is to help you access the business information you need to succeed.

Hanna accomplishes this through her public speaking, consulting, training, and coaching work at Business M.O., LLC and its education division, the Legal Leverage® Academy, using methods honed while teaching at two top tier MBA programs (Duke’s Fuqua School of Business and the University of Virginia’s Darden School), as a practicing lawyer, and as an entrepreneur. She makes learning simple, easy, and fun.  

Hanna is a best-selling author whose ground-breaking book, The Business Guide to Legal Literacy: What Every Manager Should Know About the LawThe Business Guide to Legal Literacy: What Every Manager Should Know About the Law, is cited by Wikipedia to highlight the bottom line value of legal literacy. She also the co-author of the best-seller Champions:%20Knockout Strategies for Health, Wealth and Success Champions: Knockout Strategies for Health, Wealth, and Success From Today’s Leading Experts.

Contact Hanna and connect with her on LinkedIn, 

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Effective listening is challenging. Have you ever been introduced to someone at work only to forget their name 10 seconds later? Join the club.

Also join host Hanna Hasl-Kelchner as she welcomes listening expert and author of LISTEN UP SECOND EDITION Dr. Kittie Watson who says the same thing happens with all kinds of other business information and it’s costing your company more than you know.

· How listeners control the conversation.

● 4 types of listener preferences and how they differ.

● The best way to keep someone’s attention.

● How gender impacts effective listening.

● How generational differences impact effective listening.

● 3 ways to compensate for distractions in business meetings.

● The bottom-line impact of ineffective listening.

● An easy way to test your own listening comprehension.

● And MUCH more.

Dr. Kittie Watson is an internationally known listening expert. She’s listed as one of the top twenty-five most prolific women writers on the subject of communications and she’s also the President and founder of Innolect Inc., a global leadership firm.

Her work focuses on creating more inclusive cultures inside organizations. She has the remarkable ability to size up difficult situations and provide leaders with powerful solutions to build more collaborative teams that are more productive and agile. Her various assessment tools are used around the world to help zero in on where individual or team performance needs a boost and have been used in organizations ranging from the Fortune 500 to educational institutions, government agencies and nonprofits. Her amazing work has been featured in the media, on ABC’s 20/20 and print media such as Money, Enterprising Women, and Chief Learning Officer, among others. 

Kittie also is a nationally recognized business leader, having won multiple awards, including being named a 2015 Women’s Business Enterprise Star by the Women’s Business Enterprise National Council (WBENC).

Her book, LISTEN UP SECOND EDITION, has been translated into 8 languages so we can now ‘listen up’ around the world.

Contact Kittie at Innolect Inc. and connect with her on LinkedIn. Also connect with Innolect Inc.'s Facebook and LinkedIn pages. 

Subscribing is easy and lets you have instant access to the latest tactics, strategies and tips. 

Become a 

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A super connector always seems to know all the right people. What's their secret sauce? Join host Hanna Hasl-Kelchner as she welcomes networking expert, Joyce Layman, author of Your Connecting Advantage to Business Confidential Now.

• How a super connector leverages the art of business connecting.

• How connecting differs from networking.

• The biggest obstacle business professionals face when trying to connect.

• 2 keys to developing a super connector strategy.

• How self-talk can shift the outcome of what’s possible when connecting.

• How introverts can take the pressure off themselves when networking.

• And much MORE.

Joyce Layman is a national speaker, author, presenter at TEDxUMKC, and connector.

As a former wallflower in the world of business networking, she feels your pain and knows firsthand the biggest obstacle you have going into a networking opportunity is the self-talk going on in your head.

After attending training at The Pacific Institute Joyce learned how cognitive processes influence mindset and success. It transformed her life.

She discovered it all starts with how you think and builds on how you connect with people.

As a result Joyce loves to help people step out of their current habits and push comfort zones so they can recognize and leverage the opportunities around them. 

She uses her extensive training and experience in the science of mindset and the art of business connections to provide the one-two punch that gives you an advantage over the other guy.

Joyce has worked with various industries and sizes of organizations, including household names like Hallmark. 

Her practical wisdom has also been captured in book form, the most recent being Your Connecting Advantage: Success tactics to turn life into one big connecting opportunity" rel="noopener noreferrer" target="_blank">Your Connecting Advantage: Success Tactics to Turn Life into One Big Networking Connecting Opportunity. 

Contact Joyce and connect with her on LinkedIn, Facebook, Twitter, and her own podcast show: In Layman's Terms.

Want to know how to REALLY connect with buyers and thrive in today’s marketplace? Join host Hanna Hasl-Kelchner as she welcomes sales expert and author Deb Calvert, who says, "stop selling.” Is that crazy or what?

● 3 powerful ways to build trust and connect with buyers.

● How to find out what really matters to buyers.

● How asking salient questions creates customer value.

● What you should be asking prospects but probably don’t.

● Why natural conversations are more effective way to connect with buyers than pitching.

● And MUCH more.

Deb Calvert helps companies boost productivity and build organizational strength by helping you put people first.  

She accomplishes this in a number of ways, through:

● sales training, coaching, and consulting;

● leadership programs;

● strategic planning with senior managers; and

● other team effectiveness work and executive coaching with business owners and senior managers.

She’s the founder and President of People First Productivity Solutions, a three-time Top 50 Sales and Marketing Influencer, and bestselling author of the book DISCOVER Questions® Get You Connected as well as an award-winning blogger.

Deb is also a member of the National Speakers Association and as a speaker has delighted audiences in a wide variety of industries. She is now leading the movement to "Stop Selling and Start Leading!"

Contact Deb and connect with her on LinkedIn and Facebook. 

Get your free chapter from Deb's book Discover Questions Get You Connected.

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Rating and reviewing the show helps us grow our audience and allows us to bring you more of the information you need to succeed from our high-powered guests.

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Creating a memorable marketing message that sets your business

apart from the competition can be serious challenge for many small and mid-size

businesses. It’s easy to bounce from one “marketing idea of the week” to the

next with little to show for your efforts except frustration.

Join host Hanna Hasl-Kelchner as she welcomes Duct Tape Marketing

guru, John Jantsch, who has a better solution and a proven system to build

demand for your products or services.

● 3 keys to making your marketing message memorable.

● How we accidently trip ourselves up when creating a marketing message.

● Why some businesses are reluctant to embrace their best marketing message.

● Why a laser focused marketing message is more profitable than a one size fits all message.

● The fastest way to discover your ideal marketing message.

● Why sales and marketing shouldn’t be in separate silos.

● And MUCH more.

John Jantsch has been called the World’s Most Practical Small

Business Expert for consistently delivering real-world, proven small business

marketing ideas and strategies.

He’s a marketing consultant, speaker and bestselling author of

several books:

Duct

Tape Marketing Revised and Updated: The World's Most Practical Small Business

Marketing Guide, Duct Tape Selling: Think Like a Marketer-Sell Like a Superstar, The Commitment Engine: Making Work Worth It, and The Referral Engine: Teaching Your Business to Market Itself. He’s also the creator of the Duct Tape Marketing System and Duct Tape Marketing Consulting Network that trains and licenses small business marketing consultants around the world.

In other words, he’s a marketer’s marketer.

John also frequently consults with small and mid-sized businesses.

He helps them create marketing plans and organized marketing systems that

smooth the way for steady growth.

His blog was chosen as a Forbes favorite for marketing and small

business, and...

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit hannahaslkelchner.substack.com

Organizational change management can make or break an organization regardless of size.

According to McKinsey & Company 70% of all change initiatives fail because we’re creatures of habit and biologically hardwired to stick with what’s worked for us in the past. It’s not helpful when battling change going into the future, like a pandemic, shifting markets, supply chain challenges and a kitchen sink of other problems.

How do you keep things from going down the drain?

My next guest, organizational change management expert Erika Andersen says we need to embrace the very things we’re wired to avoid and she’ll also explain how.

* Why organizational change management is hard for most people 

* 3 Assumptions that initially wire us to resist change 

* Why management resists change 

* Why leaders need to model change for it to succeed 

* 4 Things necessary to help employees through organizational change 

* Best way to provide management support for organizational change 

* How organizational change management happens on 3 levels 

* The magical thinking that stymies organization change management 

* And MUCH more.

Erika Andersen is the founding partner of Proteus International, a coaching, consulting, and training firm that focuses on leader readiness.

For over three decades, she’s served as a consultant and advisor to top executives at today’s leading organizations, including Amazon, Spotify, Charter/Spectrum, and the Yale School of Public Health.

She’s the author of four bestselling books, including Growing Great Employees and Be Bad First; is a popular leadership blogger at Forbes.com; and is the host of The Proteus Leader Show, a business and leadership podcast globally ranked in the top 10%. Her newest book is Change from the Inside Out: Making You, Your Team, and Your Organization Change-Capable (Berrett-Koehler Publishers; October 26, 2021).

If you liked this interview, you might also enjoy our other Leadership and Management episodes.

Contact Erika and connect with her on LinkedIn, Facebook, and Twitter. 

Erika has four bestselling books, including 

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit hannahaslkelchner.substack.com

Do you have some start up business ideas? Can entrepreneurship be your ticket to fame and fortune? It worked for Mark Zuckerberg. Why not you? If the thought of starting your own business has ever crossed your mind, you’ve got startup fever. Join host Hanna Hasl-Kelchner as she welcomes Professor Ted Zoller. He has a prescription for how to achieve more entrepreneurial success and tips for how to separate the start up business ideas from the losers.

● Why entrepreneurship requires more than good startup ideas.

● How successful entrepreneurs solve problems in a sophisticated and complete way.

● The value of co-creating solutions with your customers.

● Why accepting failure is a necessary part of testing and refining your startup ideas.

● The magic formula that catapults your startup ideas into the winner's circle.

● The deal making research you need to find the ideal investors for your venture.

● Why an advisory board is a critical rite of passage for your startup.

● How to recruit the right advisory board without being "salesy."

● And MUCH MORE.

Professor Ted Zoller is the Director of the Center for Entrepreneurial Studies and T.W. Lewis Clinical Professor of Strategy and Entrepreneurship in the Kenan-Flagler Business School at the University of North Carolina at Chapel Hill.  The Center is a leading, a nationally-ranked, entrepreneurship program focused on growth venturing and entrepreneurial leadership.

He is also President of the United States Association for Small Business and Entrepreneurship, the largest American association of academics and practitioners dedicated exclusively to entrepreneurship. 

As a senior fellow at the Ewing Marion Kauffman Foundation, Ted is engaged in core strategies of the foundation in the area of entrepreneurship, and serves as an active practicing entrepreneur. 

Unlike other entrepreneurs, he approaches winning startup ideas from multiple perspectives, as a business professor, as a practicing entrepreneur, as an investor, board member, and founder of three organizations: CommonWeal, OpenRange and Launch Chapel Hill.

Ted meshes the theoretical with the practical to provide integrated strategies. It's extremely powerful.  

Contact Ted and connect with him on LinkedIn and Twitter. 

Their business startup turned trash into treasure, by “up-cycling”

architectural salvage. They were saving America’s past for America’s future.

And as their business grew it also turned into a hit reality show on the DIY

Network called "Salvage Dawgs." Join host Hanna Hasl-Kelchner as she

welcomes Black Dog Salvage founders Mike Whiteside and Robert Kulp to talk

about how they built their incredible business.

● The twist of fate that led to the startup of Black Dog Salvage.

● Their bootstrap story of their startup success.

● The success habits each co-founder brings to the business.

● The biggest challenges faced during their startup years.

● The single biggest continuing business challenge.

● How the power of TV expands the reach of their brand platform.

● How the presence of TV cameras changes the way they work.

● How their business values and leadership put reality back into "reality" TV.

● What they'd change about their startup years if they could do it over.

● Their favorite salvage projects.

● And much MORE.

Mike Whiteside (left) and Robert Kulp (right), the co-owners of

Black Dog Salvage, located in Roanoke, VA

Mike Whiteside and Robert Kulp are the co-owners and founders of Black Dog Salvage located in

beautiful rolling hills of Roanoke, Virginia. You might have seen them on

popular reality TV show "Salvage

Dawgs" on the DIY Network.

It’s a fun show. You get to follow them on their adventures and

watch them reclaim cool architectural elements from buildings headed for the

wrecking ball. They help keep those special pieces out of a landfill and

prepare them for a second act. You also get to watch how some of these

reclaimed materials get transformed into one-of-a-kind furniture that can add a

lot of personality and charm to any room in your home and be great conversation

starters.

Mike Whiteside has an eclectic background. He’s a former Navy parachute rigger

and traveled the world serving our country. His love of travel and the sea also

led him to a 15- year career as a professional sailor and yacht captain. Other

unique jobs include ski lift operator and chair seat weaver. Interestingly,

that creativity is now channeled into tackling design challenges and helping

customers create unique treasures from the company’s salvage items. And his

master rigging skills from the Navy come in handy too, often providing a safety

net during salvage operations, where no task is impossible and he’s been known

to say “go big, go hard, go fast, or go home.” But, Mike does know his limits.

Robert Kulp also has a

fascinating background and a Navy connection. Robert is a former Naval Officer

with a degree in Building Construction from Virginia Tech. He has a real

passion for architectural details and a terrific understanding of the value of

those reclaimed building parts. He’s all about “attention to details.” Robert

is also a Class A General Contractor, and that lets him offer solid advice and

services for period restorations, whether it’s “new” house with a vintage vibe

or blending a new addition into an existing home to make it look and feel like

it’s always been there. 

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Is excellent customer service dead?

If you’ve ever been on hold for what feels like forever getting menu to death by dumb artificial intelligence or struggled to reach a knowledgeable person who actually answers the phone, can speak your language, pay attention to details, you might definitely think customer service is dead.

But today’s guest, Mitche Graf, helps you discover how to deliver six-star service in a one-star world. 

• HIGHLIGHTSCLICK HERE FOR AUDIO TRANSCRIPT

* How Covid has dumbed down excellent customer service expectations

* How reducing friction in customer touch points contributes to excellent customer service

* How social media influences our ideas about excellent customer service

* Where businesses can begin to improve customer service

* How to best respond to a negative online review about customer service

* Most common mistakes businesses make in relying on technology to deliver excellent customer service

* And MUCH more.

♥ Share this episode with someone you think will benefit from it. ♥

♥ Leave a review at Lovethepodcast.com/BusinessConfidential ♥

Best-selling author, serial entrepreneur, international-renowned business speaker, 2-time nationally-syndicated radio show host and former All American Track & Field athlete Mitche Graf has been a passionate serial entrepreneur for over 35 years, dangling his toes into the ponds of many intriguing industries along the way.

In the middle of all of this, he took a year off from running his own companies to become the President of a Class A affiliate of the world-champion San Francisco Giants baseball team for a season, and undertook a organizational re-brand which culminated in a 12% increase in attendance, one of the best in all of professional baseball in 2019.

Over the past three decades, Mitche has created two award-winning restaurants, a bustling catering & events company, a national spice manufacturing business with over 4000 accounts, an award-winning photography studio, a cribbage board company, an award-winning limousine business, a portable hot tub rental business, a drive-through espresso company, an multi-million dollar educational products company, an athletic fitness testing corporation, and even a night crawler company.

His nationally-syndicated radio shows ‘Business Edge Radio’ and the ‘Business Edge Minute’ were launched in the spring of 2020, and are now available on nearly 75 radio stations across the country, with more coming on board every month.

As an educator and motivational speaker, Mitche’s high-voltage seminars and workshops have been delivered around the world to over 75,000 people in nine countries and nearly every state in the U.S. He is the author of 9 books, including Customer Service is Dead: Delivering 6 Star Service in a 1 Star World. 

Contact Mitche and connect with him on LinkedIn and 

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How do you successfully market on TikTok, the new, fastest growing social media platform when you don’t really know anything about it.

Today’s guest, Austin Armstrong has the answers and gives you a front row seat.

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* Where the opportunities to successfully market on TikTok lie

* How TikTok demographics help successfully market on the platform

* Types of businesses that successfully market on TikTok

* Best way to start marketing on TikTok

* Ideal posting frequency to successfully market on TikTok

* Best way to schedule your videos to successfully market on TikTok

* Mistakes to avoid when marketing on TikTok

* How TikTok outperforms all other social media

* And MUCH more.

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Austin Armstrong is a consultant, lifelong digital marketer, public speaker, SEO nerd, and TikTok marketing expert.

He has been doing search engine optimization and social media marketing for over 17 years. Austin is CEO and Co-Founder of Socialty Pro, a full-service digital marketing agency based in Alexandria, VA.

He has extensive experience and knowledge working in many different industries and loves helping individuals and companies grow their online presence in order to generate brand awareness, customers, and product sales by getting creative and thinking outside of the box.

Contact Austin and connect with him on Instagram and TikTok.

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Humility is not a word we typically associate with alpha business leaders. Yet one survey published in the Journal of Management found that humble leaders had higher-performing teams, better collaboration and more flexibility.

Today’s guest, Warren Rustand, explains how humility is NOT a weakness but rather the most important quality of outstanding leaders.

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* How to address the perception of humility as weakness

* How to become a more humble leader

* How leadership humility impacts organizational culture

* Bridging the credibility gap when striving for more humility

* How to speak truth to power about their lack of humility

* How to manage defensiveness when delivering difficult feedback

* How different generations value humility

* 2 Characteristics of the most profitable companies

* And MUCH more.

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Warren Rustand is an entrepreneur, corporate leader, and the ForbesBooks author of The Leader Within Us: Mindset, Principles, and Tools for a LIFE BY DESIGN.

Selected as a White House Fellow in 1973, he was a special assistant to the Secretary of Commerce and co-led the first-ever executive-level trade mission to the Soviet Union. Rustand served as Appointments and Cabinet Secretary to President Gerald Ford.

A former academic All-American basketball player at the University of Arizona, Rustand has been the CEO of six companies and has served on the board of directors of more than 50 for-profit or not-for-profit organizations.

Rustand is an author, educator, and well-known speaker and for 30 years led a public policy-private sector conference in Washington D.C. for CEOs.

He is currently the Dean of Learning for Entrepreneurs’ Organization (EO) Global Leadership Academy.

Contact Warren and connect with him on LinkedIn, and Facebook. 

Rating and reviewing the show helps us grow our audience and allows us to bring you more of the rich information you need to succeed from our high powered guests. Leave a review at Lovethepodcast.com/BusinessConfidential

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Employee career advancement is typically thought of a climbing the ladder of success with one promotion after another. But Julie Winkle Giulioni says they’re SO yesterday and offer fresh perspectives on employee career advancement to help your business win the war for talent.

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* How changes in the marketplace require rethinking employee career development

* How expectations of employee career development have changed

* 3 Nontraditional growth opportunities for employee career development

* Why an abundant mindset is essential to employee career development

* How affirming employee contribution aids career development

* Julie’s multi-dimensional employee career development framework

* The generation gap in employee career development preferences

* And much MORE

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Julie Winkle Giulioni is a champion for workplace growth and development. She believes that everyone deserves the opportunity to reach their potential. And she supports organizations and leaders who want to make that happen with keynote speeches, consulting, and training.

Julie is the author of Promotions Are So Yesterday: Redefine Career Development. Help Employees Thrive and the co-author of the international bestseller, Help Them Grow or Watch Them Go: Career Conversations Organizations Need and Employees Want, translated into seven languages.

She is a regular columnist for Training Industry Magazine and SmartBrief and contributes articles on leadership, career development, and workplace trends to numerous publications including The Economist.

Named by Inc. Magazine as a Top 100 Leadership Speaker, Julie’s in-person and virtual keynotes and presentations offer fresh, inspiring, yet actionable strategies for leaders who are interested in their own growth as well as supporting the growth of others.

Her firm, DesignArounds, creates and offers training products and experiences to organizations worldwide and has earned praise and awards from Human Resource Executive Magazine’s Top Ten Training Products, New York Film Festival, Brandon Hall, and Global HR Excellence Council.

Contact Julie and connect with her on LinkedIn, Facebook, and 

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit hannahaslkelchner.substack.com

Creating passive income streams for busy entrepreneurs might sound like one more thing on a business owner’s already long to-do list.

But in today’s interview, you’ll discover how passive income streams are actually an excellent way to grow your business faster. 

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* Why business owners need passive income streams to be more successful

* How to start creating passive income streams for busy entrepreneurs

* Why passive income streams offer better returns and create financial independence

* Factors to consider when evaluating passive income streams for busy entrepreneurs

* How passive income streams indirectly generate business growth

* How busy entrepreneurs can find the right passive income streams for them

* Mistakes to avoid when selecting passive income streams for busy entrepreneurs

* And MUCH more

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Chris Miles, the Cash Flow Expert and Anti-Financial Advisor, is a leading authority teaching entrepreneurs and professionals how to get their money working for them TODAY!

He’s an author, podcast host of the Chris Miles Money Show, has been featured in US News, CNN Money, Entrepreneurs on Fire, Bigger Pockets, and has a proven reputation with his company, Money Ripples getting his clients fast, financial results.

In fact, his personal clients have increased their cash flow by almost $300 Million in the last 12 years!

Contact Chris and connect with him on LinkedIn, Facebook, Twitter, Instagram, and TikTok.

Also check out his podcast: The Chris Miles Money Show

Rating and reviewing the show helps us grow our audience and allows us to bring you more of the rich information you need to succeed from our high powered guests. Leave a review at Lovethepodcast.com/BusinessConfidential

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Branding brilliantly, like a rock star, might sound like something that’s out of reach for a small or mid-size business. But today’s guest says it’s not. When we come back, discover how you can message your business in a way that is both fresh and unique.

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* The difference between branding, marketing and advertising

* The difference between branding and branding brilliantly

* What keeps us from branding brilliantly

* How to conquer obstacles that keep us from branding brilliantly

* How to differentiate yourself in the process of branding brilliantly

* Best ways to start branding brilliantly

* AND much more.

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Ann Bennett is the founder of RenegadeBranding.com, an International Speaker, Best Selling Author, Coach and Brand Profit Builder. Ann uses her marketing and branding genius to help women entrepreneurs (and a few good men) build their STAND OUT personal brands and boost their profits.

Ann works with purpose-driven entrepreneurs who do transformational work, so they can liberate and ignite their unique genius, authentic voice and build a profitable brand platform.

Ann has 25 years’ experience in visual and graphic design and has brought her talents to many major magazines from Popular Mechanics to Vogue.

Ann’s personal slogan and the cornerstone of all her programs is, “It’s smart to fit in…but it’s brilliant to stand out.”

Contact Ann and connect with her on LinkedIn, Facebook, Twitterhttps://twitter.com/annpbennett, Instagram, and YouTube.

Rating and reviewing the show helps us grow our audience and allows us to bring you more of the rich information you need to succeed from our high powered guests. Leave a review at Lovethepodcast.com/BusinessConfidential

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Is self-awareness really necessary for business leaders? I mean, seriously, they’re large and in charge . . . isn’t that enough?

Self-awareness sounds like we need to break out the crystals and candles – right. Well, in this interview Prof. Sim Sitkin shares some eye-opening research that explodes those assumptions. Buckle your seatbelt! 

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• HIGHLIGHTSCLICK HERE FOR AUDIO TRANSCRIPT

* 3 Types of self-awareness in business leadership 

* How self-awareness makes you a better leader

* How to know if you have self-awareness in business leadership 

* How authenticity dovetails with self-awareness in business leadership 

* Going beyond 360 feedback surveys to gain more self-awareness in business leadership 

* The most underrated aspect of leadership 

* The #1 thing that gets in the way of self-awareness in business leadership 

* The most universally lowest rated area of leadership 

* How confidence enhances self-awareness in business leadership 

* AND much more. 

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Sim B. Sitkin is Michael W. Krzyzewski University Professor, Professor of Management and Public Policy, Faculty Director – Fuqua/Coach K Center on Leadership and Ethics, and Director – Behavioral Science and Policy Center at Duke University.

He is a Fellow of the Academy of Management, the Society for Organizational Behavior, the Society for Organizational Learning, and the International Network for Trust Research. 

He is Co-Founder and Co-President of the Behavioral Science and Policy Association and President of Delta Leadership, Inc. 

His research focuses on the effects of leadership and organizational control on trust, risk-taking, experimentation, learning, and innovation.

His most recent books are Organizational Control, The Six Domains of Leadership and The Routledge Companion to...

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M&A, mergers and acquisitions, can be a terrific way to increase the value of your business and accelerate growth.

But there’s always a lot on the line when you do that and it can be an emotional rollercoaster.

Fortunately, today’s guest is an M&A expert who will explain what to expect when you’re expecting to do a merger or acquisition so you can enter the process with more confidence.

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* The various stages of mergers and acquisitions 

* What professional advisors are smart to consult with in mergers and acquisitions 

* When to bring professional advisors with mergers and acquisitions experience into the deal

* A common small business mistake when hiring a mergers and acquisitions lawyer 

* How sellers can maximize the value of their business 

* How Buyers can make the mergers and acquisitions experience more successful 

* The biggest challenge for an acquirer 

* The new trend in planning for integration after a merger or acquisition 

* What every first time buyer or seller in mergers or acquisitions must do 

* What to expect from a sophisticated buyer 

* And MUCH more.

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Kison Patel is the Founder and CEO of M&A Science, with a passion to drive the M&A industry forward.

He was an M&A advisor for ten years in which he sold larger companies such as commercial banks and hotel chains. In 2012, he noticed teams lacked efficient technology to manage deals and created DealRoom, an M&A lifecycle management platform.

In 2016, he started the M&A Science podcast devoting his time to creating a platform where all the best practitioners could share their best practices and lessons learned from real-life deals.

Kison then created The M&A Science Academy in 2020 to offer step by step training to those looking to master M&A featuring courses created by top level practitioners.

Through developing technology, educational content, and industry training, Kison aims to bring better practices to an industry with growing market pressures, transaction values, and competition.

Kison is also the author of 2 books: Agile M&A, and M&A Tactics.

Contact Kison and connect with him on LinkedIn, Facebook, 

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit hannahaslkelchner.substack.com

If you want your business to be fundable, to have ready access to money when you need it, there are certain things you need to do.

What are they? (Just in case you ever DO need money from outside sources . . . because believe me that’s NOT the time to find you’re not fundable.)

Luckily, today’s guest, Merrill Chandler is an expert in the field and he explains why your credit score is NOT the key to fundability and what you really need to do to be fundable.

* What it means to be fundable

* Why your credit score is useless until your loan is approved 

* The most important borrow behaviors lenders review 

* 4 Lender tiers and how the impact fundability 

* Why retail store credit inquiries hurt overall fundability 

* 6 Key borrow behaviors that determine fundability 

* How check guarantee credit lines can hurt fundability 

* The 5 characteristics each borrow behavior is graded by 

* And much MORE

Over 25 years ago, Merrill Chandler—a personal and business credit pioneer and co-founder of Lexington Law Firm—became dissatisfied with the ineffective results his clients were getting from credit repair.

Leveraging his extensive knowledge of borrower behavior profiles, FICO® scoring metrics, and lender underwriting requirements, he developed a process that could ‘optimize’ a consumer’s borrower behavior AND improve a borrower’s “fundability.”

He and his partners founded The Fundability Movement and GetFundable.com to deliver this revolutionary technology to real estate investors, business owners, and entrepreneurs nationwide.

Merrill has helped thousands of borrowers become more FUNDABLE and helped them access the capital they need to fulfill their financial dreams.

If you liked this interview, you might also enjoy our other Finance episodes.

Contact Merrill and connect with him on LinkedIn, Facebook, Instagram, YouTube, and Clubhouse. Also check out his Get Fundable Podcast.

To get the truth about your fundability, Merrill said during the interview you can go to myFICO.com. And if you’re interested in his bootcamp designed to help prospective borrowers get more fundable by improving their fundable personal profile and fundable borrower behaviors, visit getfundable.com and click on the bootcamp tab.

Merrill’s book: The New F* Word

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Can you really increase revenue without selling more? How cool would that be? Right?

Today’s guest, Ken Wentworth, also known as Mr. Biz, says yes you can. Listen now to find out what the secret is. 

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* How to eliminate the “silent business killer” to increase revenue 

* Myth of the Loss Leader as a Way to Increase Revenue 

* How aggressive pricing does not increase revenue 

* How improving profit does not require an increase in revenue 

* Mindset necessary to increase prices that increase revenue and profits 

* The critical importance of maintaining discipline to increase revenue 

* The problem with pricing low to get your foot in the door 

* How your USP can increase revenue in competitive bidding 

* How adjusting the mix of high and low margin products can increase revenue 

* Pricing conversation mistakes to avoid 

* Why you need to know your fully loaded cost to increase revenue 

* And MUCH more!

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Ken Wentworth, aka “Mr. Biz”, is a strategic business partner who helps business owners run their companies more profitably & more efficiently.

After ascending to the top 3% at a Fortune 15 company and breaking six World Records, Mr. Biz now uses his experience & expertise to help others develop their skills to become more successful owners.

He is the author of two bestselling books, his most recent, “Pathway to Profits”, provides an actionable blueprint to excelling in any economy; as well as “Don’t Fake the Funk.”

Ken is the Award-Winning host of “Mr. Biz Radio”, which airs for 30 hours each week across several different networks. Being an influential business guru, he has amassed a social media following of over 300k.

For his expertise, he has been featured on Forbes, Yahoo Finance, 

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit hannahaslkelchner.substack.com

Are you unsure of how to read nonverbal body language at work? Could you be missing out on subtle clues about what someone is really thinking?

Imagine how valuable it would be if you were better at decoding those signals? It could help you be a more effective leader, negotiator, or team player.

It’s powerful indeed, my friends. Today’s guest, Martin Brooks, creator of the Body Language Decoder, will give us some tips on how to get better at reading nonverbal body language at work.

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* Genesis of Martin’s interest in how to read nonverbal body language 

* How to use body language for more effective communication 

* Top 3 patterns to help you read nonverbal body language 

* Why reading nonverbal body language of audience helps adjust your own nonverbal cues 

* Where beginners can focus to read nonverbal body language

* How better nonverbal body language can reduce Zoom fatigue 

* The danger of ignoring nonverbal body language 

* And MUCH more.

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Martin Brooks is an experienced communication coach and trainer. In his consultancy practice, he applies his expertise in the reading of body language to help clients better understanding others as well as communicate more effectively.

His body language analysis has been aired on the BBC, LBC Radio and the Discovery Channel.

His new product, “Body Language Decoder,” includes 50 illustrated cards that reveal what others are really thinking.   

Contact Martin and connect with him on LinkedIn, Twitter, and Instagram.

Learn more about his work at successthroughimpact.com. 

Rating and reviewing the show helps us grow our audience and allows us to bring you more of the rich information you need to succeed from our high powered guests. Leave a review at Lovethepodcast.com/BusinessConfidential

Joining the Business Confidential Now family is easy and lets you have instant access to the latest tactics, strategies and tips to make your business more successful.

Follow on your favorite podcast app here as well as on 

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit hannahaslkelchner.substack.com

Emotional intelligence is rarely discussed in the classroom and that’s why today’s guest says traditional education has failed entrepreneurs.

She’s Elizabeth Miner and through her research she’s discovered distinct patterns when comparing the success and failure of business owners that boil down to emotional intelligence.

What exactly is “it”? Why is it so pivotal? And what does it mean for your business?

Listen now and find out.

• HIGHLIGHTSCLICK HERE FOR AUDIO TRANSCRIPT

* Why traditional education fails entrepreneurs 

* Definition of emotional intelligence 

* How better emotional intelligence improves decision making 

* How we can assess our own emotional intelligence 

* How emotional intelligence balances decision making biases and improves risk management 

* How to leverage emotional intelligence for more success 

* Using emotional intelligence to focus on what you do best 

* Things holding you back from recognizing your own emotional intelligence 

* What to look for when hiring a business coach 

* And MUCH more.

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Elizabeth Miner is an unconventional success. Combining her 20+ years as a corporate paralegal with coaching clients around the globe, she has a unique worldview of entrepreneurship. Elizabeth recognized distinct patterns in the success and failure of business owners and has been piecing together where traditional education has failed entrepreneurs. 

Her research has revealed the key factor to beating the failure rate statistics for entrepreneurs is understanding how the human engine that runs a business works. Her contribution to opening the conversation on this topic is her book, The Entrepreneur Advantage: Emotional Intelligence for Building and Growing Your Business. 

Working with both groups and individuals, Elizabeth shares her knowledge and encourages entrepreneurs to think more deeply and personally about how they operate and show up in their business to create complete and sustainable success. 

Elizabeth hosts the podcast, entrepreneurs IRL, sharing the real life stories of entrepreneurs making their way through the entrepreneurial journey. She has been featured on podcasts including Entrepreneur on Fire and has been published by She is Fierce!, Rank & File Magazine and Mike Dooley’s personal development site Tut.

Contact Elizabeth and connect with her on LinkedIn, Twitter,

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit hannahaslkelchner.substack.com

Could you be accidently self-sabotaging your success? At work? In your business?

My next guest, Sarah Peyton says yes. We make unconscious contracts with ourselves to protect ourselves from trauma and interpersonal hurt. In the process, we engage in harmful behaviors like self-criticism and procrastination that self-sabotage our ability to be more successful. Listen now to discover how it happens and what we can do about it.

• HIGHLIGHTSCLICK HERE FOR AUDIO TRANSCRIPT

* How self-sabotaging ourselves detracts from our best work 

* The neuroscience behind why we avoid disappointment 

* How we can side-step self-sabotaging ourselves

* How to manage a toxic workplace environment

* The importance of being kind to yourself

* How to keep microaggressions from self-sabotaging you

* 3 Ways to be your own best friend and stop self-sabotaging yourself 

* AND much more!

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Sarah Peyton, author, international constellations facilitator, Certified Trainer of Nonviolent Communication and neuroscience educator, integrates constellations, brain science and the use of resonant language to heal trauma.

She works with audiences internationally to create a compassionate understanding of the effects of relational trauma on the brain, and teaches people how words change and heal us. Sarah speaks about both the personal and the systemic forces that lead to traumatization, including racism, patriarchy, gender oppression, capitalism and colonialism.

Sarah is a sought-after expert who brings neuroscience expertise to conversations about power, including how human brains respond to power differentials and microaggressions, the social trauma that can result, and how to use resonant healing to support people in restoring dignity and reclaiming their full power.

Sarah’s first book, Your Resonant Self: Guided Meditations and Exercises to Engage Your Brain’s Capacity for Healing, is focused on the way our automatic brain patterning is impacted by trauma and provides ways to transform our tendencies toward self-criticism into self-warmth through resonant language.

Sarah’s second book Your Resonant Self Workbook: From Self-sabotage to Self-care deepens and...

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit hannahaslkelchner.substack.com

Organizational change management can make or break an organization regardless of size.

According to McKinsey & Company 70% of all change initiatives fail because we’re creatures of habit and biologically hardwired to stick with what’s worked for us in the past. It’s not helpful when battling change going into the future, like a pandemic, shifting markets, supply chain challenges and a kitchen sink of other problems.

How do you keep things from going down the drain?

My next guest, organizational change management expert Erika Andersen says we need to embrace the very things we’re wired to avoid and she’ll also explain how.

• HIGHLIGHTSCLICK HERE FOR AUDIO TRANSCRIPT

* Why organizational change management is hard for most people 

* 3 Assumptions that initially wire us to resist change 

* Why management resists change 

* Why leaders need to model change for it to succeed 

* 4 Things necessary to help employees through organizational change 

* Best way to provide management support for organizational change 

* How organizational change management happens on 3 levels 

* The magical thinking that stymies organization change management 

* And MUCH more.

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Erika Andersen is the founding partner of Proteus International, a coaching, consulting, and training firm that focuses on leader readiness.

For over three decades, she’s served as a consultant and advisor to top executives at today’s leading organizations, including Amazon, Spotify, Charter/Spectrum, and the Yale School of Public Health.

She’s the author of four bestselling books, including Growing Great Employees and Be Bad First; is a popular leadership blogger at Forbes.com; and is the host of The Proteus Leader Show, a business and leadership podcast globally ranked in the top 10%. Her newest book is Change from the Inside Out: Making You, Your Team, and Your Organization Change-Capable (Berrett-Koehler Publishers; October 26, 2021).

Contact Erika and connect with her on

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit hannahaslkelchner.substack.com

Entrepreneurs know that smart self-marketing can lead to fame and fortune. But they don’t always know how to get there.

Is it luck? Is there a formula? Can anyone do it?

Today’s guest, Dr. Rainer Zitelmann, the author of How People Become Famous: Geniuses of Self-Marketing from Albert Einstein to Kim Kardashian; shares his amazing research and how you can adopt some of these celebrity techniques to grow your business.

• HIGHLIGHTSCLICK HERE FOR AUDIO TRANSCRIPT

* How Albert Einstein used smart self-marketing to achieve fame 

* How to define fame for yourself and your business 

* How creating a brand dovetails with smart self-marketing 

* What holds people back from engaging in smart self-marketing 

* How being the face of a brand is smart self-marketing 

* The subconscious beliefs that hinder smart self-marketing 

* Short cuts to fame 

* And MUCH more.

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Rainer Zitelmann studied history and political science and graduated with distinction. In 1986, he was awarded the title doctorate Summa cum laude. He then went on to lecture history at the Free University of Berlin from 1987 to 1992, before becoming editor-in-chief at one of the leading and most prestigious publishing houses in Germany, Ullstein-Propyläen. He followed this by taking up the role of section editor at the major German daily newspaper Die Welt, a position he held until 2000, when he embarked on a career as an entrepreneur. He set up the public relations consultancy Dr. ZitelmannPB. GmbH, which he quickly established as by far the leading PR consultancy for the German real estate industry. He sold the business in 2016. Zitelmann built his wealth through his entrepreneurial activities and as a successful real estate investor.

In 2016, Zitelmann was awarded his second doctorate, this time in sociology, with his thesis on the psychology of the super-rich under the mentorship of Professor Wolfgang Lauterbach at the University of Potsdam. The study has been published in the United States, the UK, China, and South Korea as The Wealth Elite. 

Zitelmann has written a total of 25 books, which have enjoyed substantial success in a range of languages around the world. For example, his book Dare to be Different and Grow Rich has been published in 12 different languages alone. He is a popular guest speaker at events in Asia, the United States and across Europe. Over the last few years, he has written articles and given interviews to many of the world’s leading media outlets, including Le Monde, Corriere de la Serra, Frankfurter Allgemeine Zeitung, Die Welt, Neue Zürcher Zeitung, The Daily Telegraph, The Times and numerous media in China and South Korea. 

Contact Rainer and connect with him on Instagram .

You can also learn more about his work at rainer-zitelmann.com

Want to tame your inbox and get more email time management productivity? I know . . . it sounds too good to be true.

Unsolicited sales pitches, subscriptions you never signed up for, cc’s on conversations that don’t quit, not to mention the spam. It takes time to sort through that mess every day to keep it from choking your computer altogether. Productivity expert, Marcey Rader, has some easy ways to tame that beast that you can start using right away to keep from burning out and kicking your computer in the disc drive. Listen now.

• HIGHLIGHTSCLICK HERE FOR AUDIO TRANSCRIPT

* How poor email time management impacts our productivity and health 

* Decision-making fatigue associated with poor email time management 

* How email fatigue affects our health 

* Why we allow ourselves to get distracted by email 

* Top two tips for improving email time management productivity

* How the batch theme focus method improves email time management productivity 

* Easy ways to start improving your email time management productivity

* And MUCH more.

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Marcey Rader believes that health powers productivity. She is a multi-certified health and productivity expert, a three-time bestselling author, and an award-winning, global keynote speaker. As the founder of Rader Co., Marcey helps executives, teams, and individuals banish burnout, keep good people, and keep moving forward through practical, tailored tools, healthy, sustainable habits, and coaching accountability.

Sought-after by Fortune 100 companies and others, she’s spoken for tens of thousands of people worldwide – from North Dakota to Dubai to Tokyo. As a high-impact speaker, she trains her audiences to escalate their energy, conquer their calendars, master tasks, and finally extinguish their email. To change your career, team, or organization one habit at a time, learn more or connect with Marcey at marceyrader.com.

Contact Marcey and connect with her on LinkedIn. 

Also check out her gift links:

Rader Co. Email Action Plan

Health-Powered Productivity Podcast

Effective Email Settings  – use the password inboxzero

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Financial well-being for entrepreneurs often means having a successful business that lets you draw a steady paycheck with benefits.

But there is really more to it than that according to our guest, Wayne Titus III, who literally wrote a book on the subject.

Let’s find out what he means and what we can do to improve our own financial well-being.

• HIGHLIGHTSCLICK HERE FOR AUDIO TRANSCRIPT

* #1 Thing entrepreneurs need to achieve financial well-being 

* 3 Types of financial advisors every entrepreneur needs to know about 

* Most important thing to look for when selecting an advisor to achieve financial well-being 

* Dangers of financial advice not being coordinated and integrated 

* What entrepreneurs fail to take advantage of that can improve their financial well-being 

* Why financial well-being for entrepreneurs requires a team of advisors 

* And much MORE.

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Wayne Titus has been involved in the financial services industry since 1991. He served as the founding partner of AMDG Financial and AMDG Tax & Accounting from 2002 until it joined with Savant in 2021. Before founding AMDG Financial, Wayne was a senior manager for PwC, where he was responsible for developing and implementing the information technology and business process audit approach in support of both financial statement audit and consulting projects for various Fortune 50 clients. At the time of the Price Waterhouse and Coopers and Lybrand merger, he worked at integrating these approaches on the international team in London. Wayne also served as financial audit and systems control manager for Ernst & Young.

Wayne earned a bachelor of arts degree in business administration from Grove City College in PA, a bachelor of science degree in accounting from the University of South Florida, and a master of science degree with honors in employee benefits from John Marshall Law School (now University of Illinois Chicago School of Law). He is a Certified Public Accountant and earned the Personal Financial Specialist credential, and he is an Accredited Investment Fiduciary Analyst® (AIFA®). He is past chair and member of the Michigan Association of Certified Public Accountants’ Financial Literacy Task Force.

Wayne is a member of Rotary International and served as the district governor and club president for Rotary District 6400. He volunteers as an accelerator coach for Entrepreneurs’ Organization. Wayne authored the book, The Entrepreneur’s Guide to Financial Well-Being, and loves to educate others on financial, tax and investment topics by writing columns and through public speaking.

Contact Wayne and connect with him on 

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Persuasive writing can help you be a better communicator in the workplace, to get your message across, to get people on board, and be more influential.

But how do you write with more precision when you don’t consider yourself to be a novelist, or marketing copywriter? Carla Bass, author of Write to Influence!, will tell us how.

• HIGHLIGHTS CLICK HERE FOR AUDIO TRANSCRIPT

* How persuasive writing can advance your business and career 

* 4 Strategies to make your writing more persuasive 

* How word sculpting improves persuasive writing 

* How word economy contributes to persuasive writing 

* The genesis of Carla’s persuasive writing tips 

* 3 Biggest mistakes people make when trying to write persuasively 

* And MUCH more.

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Carla D. Bass, Colonel, USAF (Ret), authored the multiple award-winning book Write to Influence! now in its second edition. Writing powerfully was central to her success. Throughout her 45-year career (30 in the Air Force and 15 with a federal agency), she composed products for Congress, the White House, generals, and ambassadors; hundreds of performance reviews; awards nomination; and budget justifications.

As a squadron commander, Carla transformed her 480-person unit from the most losing in state-wide, professional awards into the one to beat. How? She developed her writing methodology and taught her troops to write. So successful was her program, she taught thousands of Air Force members for the next 15 years.

She now gives highly acclaimed presentations to government agencies; corporations; private businesses; NGOs; and academic audiences. From tips to frame a winning argument to crafting powerful resumes, grant submissions, input to performance reviews, and essays for college applications … she covers it all!  

Her battle cries are twofold:1) “Powerful writing changes lives” and 2) “Powerful writing is the lifeblood of effective organizations”

Carla’s assignments include: Germany; Bulgaria (as the defense and air attaché); Turkey; Korea; and Washington, D.C. For more info, see www.WriteToInfluence.net.

Contact Carla and connect with her on LinkedIn and Facebook.

For more information about Carla’s free ebooks and other writing resources, visit writetoinfluence.net.

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How to maximize employee potential sounds like something beyond the scope of business leadership. After all, shouldn’t employees take primary responsibility for their own professional development and growth?

But today’s guest says maximizing employee potential can actually improve employee retention. THAT got my attention and hopefully yours. Listen now to find out more about what business leaders can do to make it happen.

• HIGHLIGHTS CLICK HERE FOR AUDIO TRANSCRIPT

* The genetic human potential molecule 

* How to use the potential molecule to maximize employee potential 

* 4 Factors that limit ability to maximize employee potential 

* Translating maximizing employee potential into higher employee retention 

* Factors that limit ability to maximize employee potential 

* And MUCH more.

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Dr. Robert J. Flower is the, author of Decoding the Holy Grail and the Discovery of the Potential Molecule, is a leading authority on potential and achievement and has written 10 previous books on the subject.

Dr. Flower’s interest in philosophy and ancient history led to a discovery of a biological process of cellular development that models our thinking process. In 1984 he founded the Gilchrist Institute, which specializes in helping clients achieve their maximum potential.

He has lectured widely on potential theory, including two sessions at the United Nations, and has consulted for Fortune 500 companies such as IBM, Ford, Chrysler and CVS. Dr. Flower is also a successful real estate consultant.

He earned his Ph.D. in general systems sciences at Walden University, and has served as adjunct professor at various colleges.

Contact Dr. Flower and connect with him on LinkedIn and Facebook.

Discover more books and resources from Dr. Flower at the Gilchrist Institute.

Also check out the links to the assessments he mentioned during the interview that can help you learn more about your own potential.

 Rating and reviewing the show helps us grow our audience and allows us to bring you more of the rich information you need to succeed from our high powered guests. Leave a review at 

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How to thrive amid adversity and uncertainty is a perennial question. Add a financial crisis or a health crisis like Covid to the mix and you’ve really got a hot mess on your hands.

So how do you keep your head up and continuously thrive amid uncertainty?

Meridith Elliott Powell, author of Thrive: Strategies to Turn Uncertainty into Competitive Advantage, offers insights based on her research of the oldest, continuously running businesses on the planet.

* Inspiration for Meridith’s book Thrive 

* 9-Step strategy necessary to thrive amid uncertainty 

* How to focus on opportunities and thrive amid uncertainty 

* Role of relentless vision to thrive amid uncertainty 

* Researching the businesses who thrive amid uncertainty 

* What today’s businesses need to focus on the thrive amid uncertainty 

* The role of luck in business 

* And much MORE.

Voted one of the Top 15 Business Growth Experts, Top Sales Experts by LinkedIn, and Top 41 Motivational Sales Speakers. Meridith has a cutting-edge message, rooted in real-life examples and real-world knowledge. She is the author of six books, including “Cut Through The Excuses – Send Sales Through The Roof” , and her latest “Thrive: Strategies To Turn Uncertainty To Competitive Advantage.”

Meridith is regularly featured in publications such as Forbes, Fast Company, Inc., and Investment News, among others. High energy and highly interactive, Meridith’s helps leaders and business owners learn the new rules of success today, and the strategies they need to build their business, engage their team, and leave their competition in the dust.

Meridith is a Certified Speaker Professional, a designation held by less than twelve percent of professional speakers, as well as a Certified Virtual Presenter, having passed the rigorous certification standards to achieve this designation.

In her highly engaging keynote-speaking sessions, Meridith shows her audiences how to attract more business,

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Having more ethical influence in the workplace sounds like a lofty goal and if you would ask a business leader about whether they exercise ethical influence, they no doubt would say SURE.

But yet one in four employees report witnessing unethical behavior in their workplace and my next guest says it’s time to examine the influences on our teams if we really want them to excel.

• HIGHLIGHTSCLICK HERE FOR AUDIO TRANSCRIPT

* What is ethical influence 

* Most important activity impacting ethical influence 

* Self-defeating behaviors that under cut ethical influence 

* Steps business leaders can take to encourage more ethical influence 

* How employees can exert ethical influence 

* The business culture that supports ethical influence 

* How ethical influence is taken for granted 

* How influence is why and how you matter 

* And MUCH more.

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Since 1988, Dr. Brian Smith has helped over 18,000 business owners and managers on all seven continents (yes, Antarctica, too). Coming from companies of all sizes, he has helped them make decisions to enable both personal and organizational growth. Smith has a PhD in organizational psychology, a master’s degree in management information systems, a bachelor’s degree in accounting, and is a certified Six Sigma master black belt consultant.

Dr. Smith began his career as an accountant but did not enjoy public accounting. After a short term at a big 6 accounting firm, he started Business Accounting Solutions in 1988, which he later sold to Cornerstone Consulting Group.

Recognizing the need many small businesses had for sound management advice, Brian went on to start Individual Advantages, LLC, which was later rebranded DBA IA Business Advisors in 2015, as a think tank to develop customized, yet affordable, management solutions driven by our focus on people, process, and technology.

Contact Brian and connect with him on LinkedIn, Facebook, Twitter, Instagram, and YouTube.

Rating and reviewing the show helps us grow our audience and allows us to bring you more of the rich information you need to succeed from our high powered guests. Leave a review at Lovethepodcast.com/BusinessConfidential

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Resistance to change is nothing new. Management pushes back on employee resistance to change. Employees push back on management resistance to change. And as much as some people romanticize the “good old days” , there is no going back.

The only constant is change and futurist, Rebecca Costa, has some advice on what you can do to combat change resistance at work.

• HIGHLIGHTSCLICK HERE FOR AUDIO TRANSCRIPT

* How resistance to change manifests in the workplace 

* How systemic change resistance get institutionalized 

* How to recognize systemic change resistance at work 

* Why waiting for change instead of being proactive about it is a losing strategy 

* How reconnaissance is different from risk management and why you need it 

* Steps to proactively counter change resistance 

* How small & mid-size businesses can do reconnaissance on a budget 

* How looking at other industries can combat change resistance 

* 3 Tips for improving entrepreneurs’ change management 

* Role of start-ups in addressing organizational change resistance

* And MUCH more.

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Rebecca D. Costa is an American sociobiologist and futurist.  She is the preeminent global expert on the subject of “fast adaptation” and recipient of the prestigious Edward O. Wilson Biodiversity Technology Award. 

Her career spans four decades of working with founders, executives and venture capitalists in Silicon Valley. Costa’s first book, The Watchman’s Rattle: A Radical New Theory of Collapse, was an international bestseller. Her follow-on book, titled On the Verge was introduced in 2017 to critical acclaim, shooting to the top of Amazon’s #1 New Business Releases. 

Rebecca presently hosts the popular news podcast, The Costa Report, along with 12 world renowned subject experts. 

Her work has been featured in The New York Times, Washington Post, USA Today, SF Chronicle, The Guardian, and other leading publications. 

Contact Rebecca and connect with her on LinkedIn, Facebook, Twitter, and 

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Effective employee retention strategies feel like a moving target in uncertain times and especially when there is a war for talent.

What do employees really want?? What steps can business owners and leaders take to make their employee experience with your company one they DON”T want to leave?

Barbara Mitchell, HR guru and co-author of The Big Book of HR has some tips for how employers can engage and retain the BEST available talent. 

• HIGHLIGHTSCLICK HERE FOR AUDIO TRANSCRIPT

* How stay interviews are effective employee retention strategies 

* How healthy business cultures improve the value of stay interviews 

* The role of money in effective employee retention strategies 

* The corner stone of effective employee retention strategies 

* Examples of how flexibility is part of effective employee retention strategies 

* The role of trust in effective employee retention strategies 

* How small businesses can craft effective employee retention strategies 

* Effective employee retention strategies for frontline workers 

* And MUCH more.

Barbara Mitchell is the co-author of The Big Book of HR, which is celebrating it’s 10th Anniversary Edition.

In addition she has cowritten five other books: The Essential Workplace Conflict Handbook, The Conflict Resolution Phrase Book, the award-winning The Manager’s Answer Book,  They Did What? Unbelievable Tales from the Workplace, and The Essential HR Handbook.

She is enthusiastic about helping organizations find, hire, engage and retain the best available talent. That’s why she began consulting after working as an HR Executive in corporations.

She’s the founder and Managing Partner of The Mitchell Group, a...

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