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Explore every episode of the podcast Building Better Managers

Dive into the complete episode list for Building Better Managers. Each episode is cataloged with detailed descriptions, making it easy to find and explore specific topics. Keep track of all episodes from your favorite podcast and never miss a moment of insightful content.

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TitlePub. DateDuration
Mastering One-on-One Meetings: The Manager's Most Underrated Superpower | Ep. #12704 Nov 202500:15:00

In this episode of Building Better Managers, produced by New Level Work, we explore one of the most underrated yet high-impact tools in a manager's toolkit: the one-on-one meeting.

While many treat one-on-ones as routine check-ins or status updates, top-performing managers know they're so much more. When done right, one-on-ones are a strategic space to build trust, drive clarity, and accelerate development.

We'll share practical strategies, mindset shifts, and real-world examples to help you turn your next one-on-one into a moment of meaningful connection and growth.

Key Takeaways
  • Why so many managers misuse or underuse one-on-ones

  • The mindset shift from task-focused to person-focused

  • Simple structures for high-impact conversations

  • What great managers do to build trust, clarity, and accountability

  • Mistakes to avoid (and what to do instead)

Learn More

For coaching programs, leadership training, or AI-enhanced tools to support your managers, visit newlevelwork.com

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One of the best ways to support us is to leave a 5-star review! Just head to:

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For more episodes and resources, visit the New Level Work podcast hub:

https://www.newlevelwork.com/category/podcast

The Leadership Power of Listening: How Enhanced Listening Skills Can Transform Your Team | Ep. #12621 Oct 202500:23:57

In this episode of Building Better Managers, produced by New Level Work, we dive into one of the most underestimated leadership superpowers: listening.

At a time when hybrid work, constant pings, and AI overload are stealing our attention, truly listening—with focus, curiosity, and empathy—has become a lost art. But it doesn't have to be.

We explore the key techniques and mindset shifts from New Level Work's "Listening Skills Enhanced" training to help managers lead with greater clarity, compassion, and confidence. Whether you're heading into a tough 1:1, navigating team conflict, or just want to create more trust, this episode gives you the tools to transform the way you listen—and lead.


Key Takeaways

  • Listening is an active leadership skill—not a passive one.

  • The way you listen shapes your team's culture and performance.

  • Don't multitask—your attention is your most valuable currency.

  • Curiosity and silence are powerful tools for deeper understanding.

  • Better listening improves decision-making and strengthens trust.


Learn More:

For leadership coaching, development programs, or AI-enhanced learning tools to support your managers, visit newlevelwork.com.


Like what you hear?

Do you enjoy our show? One of the best ways to help us out is leave a 5-star review on your platform of choice! It's easy - just go here: https://www.newlevelwork.com/review


For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast

Kate Rath, Luis Vides & Rafael Tinoco on Building a Culture of Collaboration (Encore) | Ep #11708 Apr 202500:32:12

In this episode, host Wendy Hanson talks with the customer success team at Better Manager, discussing their roles, the importance of customer success, and the collaborative culture they foster. The conversation highlights the team's commitment to helping clients thrive at work, the lessons learned in their journey, and their vision for the future of customer success.


Key takeaways:

  • Customer success is about understanding unique client needs.
  • Empathy and emotional intelligence are crucial in customer success roles.
  • Building a customer success team requires proactive engagement.
  • Feedback loops enhance organizational learning and improvement.
  • Creating a collaborative culture fosters trust and transparency.
  • Investing in employee development leads to better business outcomes.
  • Assuming good intentions improves interpersonal interactions.
  • A strong company culture enhances team performance.
  • Remote work can still foster strong team connections.
  • Customer success teams act as extensions of their clients' teams.


Meet Kate Rath

Kate Rath is a seasoned professional with a diverse background in leadership development, international public health, communications, and the arts. Holding a Master's of Science in International Relations from the London School of Economics, Kate brings a wealth of knowledge and expertise to her role as VP of Customer Success at BetterManager, where she is dedicated to empowering individuals and fostering positive workplace cultures.


Meet Luis Vides

Luis Vides is a highly experienced Customer Success Manager with over 12 years of expertise in various industries, including call center BPO, real estate, outsourcing, and leadership development. With a well-rounded skill set and a commitment to driving growth and delivering exceptional results, Luis brings a passionate and customer-centric approach to his role at BetterManager. His diverse background as a corporate trainer, senior trainer, training manager, recruiting manager, property manager, account manager, solutions architect, and customer success manager allows him to provide valuable insights and support to clients, helping them thrive in their work environments.


Meet Rafael Tinoco

Rafael Tinoco Hernandez is a dedicated and driven professional with a genuine passion for driving customer success. With a background in business and finance, Rafael has made significant contributions as a Key Account Manager and Customer Success Manager in multiple startup ventures. Leveraging his skills and experience, Rafael actively works towards the success and advancement of organizations. His collaborative nature and strong problem-solving abilities enable him to build meaningful relationships with clients and deliver exceptional results. With a focus on creating positive workplace cultures, Rafael strives to empower managers and inspire transformation in work environments.


Follow Kate, Luis & Rafael:


Do you enjoy our show? One of the best ways to help us out is leave a 5-star review on your platform of choice! It's easy - just go here: https://www.newlevelwork.com/review


For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast


© 2019 - 2025 New Level Work

Charlie Bailes: A Peek Inside a 4-Generation Family Business | Ep #2909 Mar 202100:29:44

Charlie Bailes, VP of HR at ABC Fine Wine & Spirits, joins us to look at the advantages of a multi-generational, family-owned business. Topics include workplace culture, hiring & retention, leadership development, and long-term vs short-term priorities.

Visit: BetterManager for show notes and available downloads. https://www.bettermanager.us/podcast

© 2021 BetterManager

Karin Reed: Professionally Presenting Yourself in a Video/Virtual World | Ep #2823 Feb 202100:42:17

Karin Reed, bestselling author of "Your On-Camera Coach," joins us to show you how to put your best foot forward in all your remote meetings & Town Halls with Executives. You'll get her best tips to produce better looking, more effective virtual meetings.

You'll learn new ways to use your webcam and set up a seamless experience.

Visit: BetterManager for show notes and available downloads. https://www.bettermanager.us/podcast

© 2021 BetterManager

Michelle Redfern: Want a More Productive Environment? Utilize and Celebrate Women and Diversity! | Ep #2709 Feb 202100:35:23

Michelle Redfern joins us this week to talk about diversity, how it builds the capacities of an organization, and the things that managers & leaders can do to increase the success of their organization by utilizing and celebrating women & diversity.

Visit: BetterManager for show notes and available downloads. https://www.bettermanager.us/podcast

© 2021 BetterManager

Robin Hills: How Emotional Intelligence Makes Good Managers Even Better | Ep #2619 Jan 202100:37:40

This week, author & educator Robin Hills joins us to discuss how to apply Emotional Intelligence principles to strategically navigate emotions. Acquiring this skill is often the difference maker between great leaders and simply competent administrators.


Visit: BetterManager for show notes and available downloads. https://www.bettermanager.us/podcast

© 2021 BetterManager

Janice Litvin: How to Deal with Stress and Banish Burnout! | Ep #2508 Dec 202000:31:23

Facing challenging times, leaders and managers must watch for the signs of burnout - for themselves and for their teams. Today's guest, Janice Litvin, is on a mission to Banish Burnout from the inside out and create healthy, happy, productive workplaces.

Visit: BetterManager for show notes and available downloads. https://www.bettermanager.us/podcast

© 2020 BetterManager

Susan Colantuono: Women and Leadership - A Time to Celebrate | Ep #2417 Nov 202000:38:58

Susan Colantuono, known for her TED talk "The Career Advice You Probably Didn't Get," shares the challenges in getting more women into positions of leadership, and how to build the business, strategic and financial skills to help you reach your goals.

Visit: BetterManager for show notes and available downloads. https://www.bettermanager.us/podcast

© 2020 BetterManager

Melony Gibson: Effective/Successful Leadership through Diverse and Inclusive Strategies | Ep #2320 Oct 202000:41:37

Modern leadership embraces effective diverse & inclusive strategies. Our guest, Melony Gibson, has great advice for what leaders need to be doing right now, including hiring & recruitment ideas, succession planning & the ROI of successful implementation.

Visit: BetterManager for show notes and available downloads. https://www.bettermanager.us/podcast

© 2020 BetterManager

Andrew Linford: Learning & Design Principles for Managers | Ep #2222 Sep 202000:36:28

With so much training going remote, having a good online training experience is a huge advantage. Join NovoEd Dir. of Operations Andrew Linford & host Wendy Hanson as they discuss the best practices for online training & keeping your people engaged.

Visit: BetterManager for show notes and available downloads. https://www.bettermanager.us/podcast

© 2020 BetterManager

Julie Winkle Giulioni: Help Them Grow, or Watch Them Go! | Ep #2125 Aug 202000:31:12

Many companies are missing ways to focus on career development. When managers don't talk to their team members about career development, many people feel stuck. Especially now, we need to look at career development as a "climbing wall" not a "career ladder."

Julie Winkle Giulioni, co-authored "Help Them Grow or Watch Them Go" to give managers a playbook. Join us for this great conversation which will help you develop a plan for your team, or yourself!

Visit: BetterManager for show notes and available downloads. https://www.bettermanager.us/podcast

© 2020 BetterManager

Ron Carucci: Important Considerations for Returning to Work | Ep #2028 Jul 202000:31:54

Several factors have been identified as preventing people from wanting to return to work. Many cite the fear of getting sick as their major worry, while for others having no reliable transportation, or no solutions for childcare & homeschooling were more important concerns.

Today's guest, best-selling author of Rising to Power, Ron Carucci will help us uncover what individuals and organizations can do going forward to create new models and opportunities both in the workplace and with remote work.

Visit: https://www.bettermanager.us/podcast for show notes and available downloads. 

© 2020 BetterManager

Dr. Julie Pham: Building Better Relationships Through Respect (Encore) | Ep #11625 Mar 202500:36:33

In this encore episode, host Wendy Hanson engages with Dr. Julie Pham, founder of CuriosityBase, to explore the critical role of respect in relationships, particularly in the workplace. They discuss the seven forms of respect — procedure, punctuality, information, candor, consideration, acknowledgement, and attention — and how understanding these can enhance communication and collaboration within teams.


Key takeaways:

  • Good processes require positive relationships to be effective.
  • Respect is a key component in both personal and professional relationships.
  • The seven forms of respect help articulate needs and expectations.
  • Procedure involves adhering to established norms and rules.
  • Punctuality reflects respect for others' time.
  • Information should be shared openly to foster inclusion.
  • Candor is essential for constructive feedback and growth.
  • Consideration involves anticipating others' needs and wants.
  • Acknowledgement reinforces positive contributions and builds morale.
  • Attention is crucial for effective communication and respect.


Meet Dr. Julie Pham:

Dr. Julie Pham is the founder and the CEO of CuriosityBased, an organizational development firm based in Seattle. She is the author of the #1 Amazon Bestseller 7 Forms of Respect: A Guide to Transforming Your Communication and Relationships at Work.


Dr. Pham has been recognized with numerous awards for her community leadership. She has applied her community building approach to building strong, collaborative and curious teams. 


She was born in Saigon, Vietnam and raised in Seattle. Dr. Pham earned her PhD in history at Cambridge University as a Gates Cambridge Scholar and she graduated magna cum laude from University of California, Berkeley as a Haas Scholar. She earned her real life MBA by running her family's Vietnamese language newspaper during the 2008-2010 recession. She has worked as a journalist, historian, university lecturer, marketer, nonprofit executive, and management consultant.


Follow Julie:


Do you enjoy our show? One of the best ways to help us out is leave a 5-star review on your platform of choice! It's easy - just go here: https://www.newlevelwork.com/review


For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast


© 2019 - 2025 New Level Work

Paul Baly: How Education Leaders Are Adapting to the Current Crisis | Ep #1926 May 202000:32:49

Leadership in all areas of life is essential right now, but especially in education and business. Today we welcome Paul Baly, Middle School Director of an elite private school in Manhattan. We'll discuss the challenges and the learnings that have come with the switch to distance learning after physical schools closed. There are many lessons here for collaboration, communication and connection for everyone.

Big appreciation for teachers everywhere!

Visit: BetterManager for show notes and available downloads. 

© 2020 BetterManager

Joshua Lange: How Global Business Leaders Are Adapting to the Current Crisis | Ep #1812 May 202000:26:04

How are global business leaders coping with the current challenges? The successful ones are embracing communication, listening, choosing the right leadership style for the situation, as well as doing everything they can to support these traits in their leaders and managers: grit, empathy, and getting to your roots.

Visit: BetterManager for show notes and available downloads.

© 2020 BetterManager

Raj Sripathi: Leaders Giving Back - Mentoring New College Grads | Ep #1730 Apr 202000:29:48

Massive change in the workforce is a challenge for college grads looking for jobs in engineering. Raj Sripathi shares how to help others, show your value, gives LinkedIn tips & more. He is a great example of how to give back during this difficult time.

Visit: BetterManager for show notes and available downloads.

© 2020 BetterManager

Chuck Salzman: How Leaders Respond in a Crisis | Ep #1627 Apr 202000:15:38

Strong leadership is essential right now when it's so challenging around the globe. Chuck Salzman joins us to talk about how Peerless Beverage quickly shifted its mission from "vision and values" to safety first and operating the business second.

Visit: BetterManager for show notes and available downloads.

© 2020 BetterManager

Jean Marie DiGiovanna: Stop Talking and Start Asking | Ep #1531 Mar 202000:32:41

Asking questions is one of the most effective ways to improve communication, employee engagement, and create happier, more productive teams. Jean Marie DiGiovanna joins us to talk about asking great questions, how to build a Renaissance culture and more.

Visit: BetterManager for show notes and available downloads.

© 2020 BetterManager

Marc Lesser: Finding Ground In Uncertain Times | Ep #1426 Mar 202000:35:57

The world has moved to practicing physical/social distancing & working remotely in a matter of weeks. BetterManager invited a very special guest, Zen teacher & Executive Coach, Marc Lesser, to talk about how to find solid ground in times of uncertainty.

Visit: BetterManager for show notes and available downloads.

© 2020 BetterManager

Marilyn King: Olympian Thinking and Peak Performance for Managers | Ep #1317 Mar 202000:18:37

Leadership and peak performance expert Marilyn King discusses how managers can use her Olympian Thinking - Passion (for energy/creativity), Visualization (for crystal clear goals) & Action (daily practices/feedback) - to supercharge their productivity.

Visit: BetterManager for show notes and available downloads.

© 2020 BetterManager

Dr. Dave Schramm: Are Family Fundamentals The Secret Sauce to Booming Business? | Ep #1203 Mar 202000:30:24

It's no coincidence that the same group dynamics that make great families also make great business cultures! Dr. Dave Schramm shows us how the three elements of Physical and Emotional Safety, Satisfaction and Connection are the "secret sauce" to success.

Visit: BetterManager for show notes and available downloads.

© 2020 BetterManager

Robert Gillette: How to Attract and Develop The Right Millennials for Your Business | Ep #1118 Feb 202000:35:13

Hiring the right millennials is a huge challenge. Today we zero in on a Self-Selection Solution: How to project a clear vision of "WHY millennials would want to work for you" and "Why they would NOT want to work for you" - so that the right ones choose you.

Visit: BetterManager for show notes and available downloads.

© 2020 BetterManager

Joshua Smith: How To Be A Resilient Manager | Ep #1004 Feb 202000:29:15

Resiliency is a necessary trait for managers to have in this constantly challenging world. Resilient mangers are courageous, determined, purposeful & thrive in adversity and transition. Joshua Smith shows us how stimulating resiliency gets real results.

Visit: BetterManager for show notes and available downloads

© 2020 BetterManager

Meighan Hackett Poritz: Coaching and Fostering Trust in Leadership Development (Encore) | Ep #11525 Feb 202500:27:46

In this episode, Meighan Hackett Poritz, managing director of the Learning Forum, discusses the importance of peer learning and collaboration among leaders in the workplace. She talks about the evolution of work dynamics post-pandemic, the significance of trust in professional relationships, and innovative practices in talent development. The conversation highlights the need for a coaching culture within organizations and the role of networking in fostering growth and development among managers and leaders.


Key takeaways:

  • The world of work has seen major shifts in the past year.
  • Confidential peer learning fosters trust and meaningful relationships.
  • Access to instant benchmarking is crucial for leaders today.
  • Innovation and inspiration are more important than ever.
  • The pandemic has amplified the urgency of workforce-related topics.
  • Companies are exploring advances in technology for training.
  • Creating a culture of coaching is essential for growth.
  • Networking allows for the exchange of valuable insights.
  • Trust and confidentiality are foundational in coaching relationships.
  • Promoting a culture of development and learning is key.

 

About Meighan Hackett Poritz:

Meighan is the Managing Director of The Learning Forum,  is a member-driven networking organization for senior executives of large multi-national and government organizations. Member firms include over 120 organizations which include 5 of the Fortune 10, 25 of the Fortune 100, along with 10 key government organizations.


Her councils provide leaders access to confidential peer learning through a high trust network.  They are a platform for ideas, inspiration, and benchmarking which has a lasting impact on the strategy and growth programs of Fortune 500 companies.  


Meighan completed an Ironman triathlon and raised $10,000 for blood cancer research. She is passionate about the emerging trends that link sustainability, personal well being, productive workplaces, and communities.


Meighan's Links:


Do you enjoy our show? One of the best ways to help us out is leave a 5-star review on your platform of choice! It's easy - just go here: https://www.newlevelwork.com/review


For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast


© 2019 - 2025 New Level Work

Dan Irwin: Coaching Strategies for Sales Leaders | Ep #921 Jan 202000:34:59

Your Sales Enablement program starts with things like collateral, presentations and training. But great sales leaders know how to coach the behaviors that get results. Feedback, accountability, and psychological safety keep your Top Performers performing.

Visit: BetterManager for show notes and available downloads 

© 2020 BetterManager

Meg Bear: The Age of Human Experience Management (HXM) | Ep #810 Dec 201900:32:07

When we think about what employees need in business today, it's not just the HR pieces - Human Experience Management addresses the needs of the workforce of the future that is about adaptability, growth, and being able to thrive in this changing world.

© 2019 BetterManager

Visit: BetterManager for show notes and available downloads

Email: growth@bettermanager.us

BetterManager on Facebook

@BetterManagerUS on Twitter

BetterManager on LinkedIn

Allison Tabor: Stop Working So Hard in Business and in Life | Ep #726 Nov 201900:31:03

Business owners, executives, and managers are simply ready to stop working harder with no payoff. Go on a journey with Allison Tabor to "embrace your suck" by letting go of your weaknesses and leveraging your natural talents – and start living your best life with ease.

Allison is the owner of Coppia Advisory, a successful executive coaching and consulting business. Allison helps business owners, executives, and their teams in the areas of leadership, interpersonal communication, and strategic planning.

Allison also facilitates for the international Women Presidents' Organization (WPO), leading two peer advisory groups of San Francisco Bay Area women presidents and CEOs of multimillion-dollar companies. Additionally, she is a group leader for ProVisors, a community of professionals who serve their clients as trusted advisors and share the highest standards of integrity, performance, and accountability.

© 2019 BetterManager

Visit: BetterManager for show notes and available downloads

Email: growth@bettermanager.us

BetterManager on Facebook

@BetterManagerUS on Twitter

BetterManager on LinkedIn

Scott Friedman: Creating Engaged Cultures | Ep #612 Nov 201900:27:35

We all know how important employee engagement is, but most organizations struggle to identify simple, practical methods for inspiring and motivating their teams. That's why we talked with Scott Friedman!

As a motivational humorist, Scott Friedman inspires and entertains with engaging, interactive and content-rich programs. Scott's main areas of expertise are employee innovation & engagement, customer experience, sales motivation and creating a happier, more connected workplace and life. Scott is the author of many books on engagement and celebration including Celebrate: Lessons Learned from The World's Most Admired Organizations.

© 2019 BetterManager 

Visit: BetterManager for show notes and available downloads

Email: growth@bettermanager.us

BetterManager on Facebook

@BetterManagerUS on Twitter

BetterManager on LinkedIn

Kayti Sullivan: Lead More and Do Less | Ep #529 Oct 201900:26:39

Kayti Sullivan is a Senior VP at Yelp and runs Yelp's customer success team. She is in charge of recurring revenue to the company of approximately $1 billion. Join Wendy Hanson as she sits down with Kayti and they discuss how to "lead more and do less."

What you'll learn from this episode:

  • You don't need to own things to make change. You can lead from any seat on the bus. 
  • Leadership with vision:
    • Where are we going? People need a milestone to be working on. Once a quarter I try to set aside time to think about where we're going. Chatting with stakeholders is included.
    • Vision for your team and for each individual. Mantra "Give your people a reputation to live up to." People want to have a high standard and a vision to live up to. As leaders it's important to be able to see the best potential in people and draw that out of them.
    • Keep the big picture in mind. We are all one small part of an entire system that is working together.
  • What advice would you give to new managers coming in? The team takes the tone of its leader and always explain the "why."

Visit: BetterManager for show notes and available downloads
Email: growth@bettermanager.us
BetterManager on Facebook
@BetterManagerUS on Twitter
BetterManager on LinkedIn

Daren Jennings: Living Your Best Culture as a Sales Leader | Ep #415 Oct 201900:29:50

"Culture eats strategy for breakfast." ~ Peter Drucker

Sales teams worldwide are experiencing tremendous challenges with recruiting, training, performance and retention of top sales talent. The days of managing sales teams via angry demands, spreadsheets, pipeline reports, and mechanical bonus structures are waning as top talent gravitates toward situations that promote career development, engagement, and the best working conditions they can find.

BetterManager co-founder Wendy Hanson and Daren Jennings, VP of Sales at Interact, present a deep dive into the ideas and elements behind his amazing, high-performing sales culture.

Visit: BetterManager for show notes and available downloads

Email: growth@bettermanager.us

BetterManager on Facebook

@BetterManagerUS on Twitter

BetterManager on LinkedIn

Laura Czys: Brené Brown, Leadership and Vulnerability | Ep #301 Oct 201900:34:43

BetterManager co-founder Wendy Hanson and seasoned HR Professional Laura Czys dive into Brené Brown's seminal work "Dare to Lead." They'll show you how vulnerability & trust-building skills are quickly replacing outdated command-and-control methods.

Visit: BetterManager for show notes and available downloads

Email: growth@bettermanager.us

BetterManager on Facebook

@BetterManagerUS on Twitter

BetterManager on LinkedIn

Karen Cornwell - Gender Harmony in the Workplace | Ep #217 Sep 201900:24:32

Diversity doesn't help when it's applied artificially. If you really want more innovation, market growth and engagement, you need to commit to diversity in genuine, productive ways! Join Wendy and guest Karen Cornwell as they explore this essential topic.

Visit: BetterManager for show notes and available downloads

Email: growth@bettermanager.us

BetterManager on Facebook

@BetterManagerUS on Twitter

BetterManager on LinkedIn

Ep #001: Ginger Hardage - Unstoppable Cultures28 Aug 201900:27:01

Ginger Hardage is a former VP of Culture & Communication at Southwest Airlines & the founder of Unstoppable Cultures. Ginger teaches us how great managers share stories relentlessly to show employees the limitless opportunities to deliver amazing service.

Visit: BetterManager for show notes and available downloads

Email: growth@bettermanager.us

BetterManager on Facebook

@BetterManagerUS on Twitter

BetterManager on LinkedIn

Karen Benz: Navigating Change and Empowering Leaders with 1:1 Coaching (Encore) | Ep #11411 Feb 202500:29:15

Dedicated and high-performing Executive Coach and former Vice President of Coaching at New Level Work, Karen Benz, explores the nuances of coaching in leadership. Learn the importance of understanding what coaching is and isn't, the concept of directed coaching, and the significance of building a strong coaching community. This conversation with host Wendy Hanson highlights the transformative 'Aha' moments experienced by managers during coaching sessions, the differences between internal and external coaching, and the power of perspective in facilitating growth. The importance of feedback and the value of coaching in today's workplace is emphasized, especially in navigating challenges brought on by recent global events.


Key takeaways:

  • Coaching is about building individual leadership skills through goal setting.
  • Directed coaching combines traditional coaching with the coach's expertise.
  • A strong coaching community enhances the experience for both coaches and clients.
  • Aha moments in coaching can lead to significant personal and professional growth.
  • External coaches can provide a fresh perspective free from organizational politics.
  • Perspective shifts can help clients see situations differently and improve their management style.
  • Feedback is essential for growth and improvement in coaching.
  • Coaching is an investment in personal and professional development, not a remedial action.
  • Clients must be motivated to engage fully in the coaching process.
  • The relationship between coach and client is crucial for effective coaching.


Meet Karen:

Karen Benz is an experienced Executive Coach (and former VP of Coaching at NLW) with an extensive background in leadership and management. She holds a B.S. (Bryant University) and M.S. in Management (Salve Regina University). Her experience spans most industries including technology, finance, health care, defense, manufacturing, service, nonprofit, government, and education.


Karen has a certification in DISC and has taught business courses at the university level for over 10 years. She also has experience as the Chief Operating Officer of an ambulatory health care facility located in Rhode Island. Karen is a certified graduate of Corporate Coach University. She is the VP of Coaching at New Level Work and is based in Rhode Island.


Karen's Links:


Do you enjoy our show? One of the best ways to help us out is leave a 5-star review on your platform of choice! It's easy - just go here: https://www.newlevelwork.com/review


For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast


© 2019 - 2025 New Level Work

Understanding the People Side of Change (Encore) with Tim Creasey | Ep #11328 Jan 202500:31:38

In this encore episode with Tim Creasey, we discuss the critical aspects of change management in organizations, especially in the context of the post-pandemic workplace. We explore the importance of understanding the people side of change, the role of managers as change agents, and the need for effective communication and support for employees during transitions. Tim emphasizes that successful change requires both technical solutions and the engagement of people, highlighting the evolving expectations of employees and the necessity for managers to adapt to new realities.


Key takeaways:

  • Change is inevitable and affects all businesses.
  • Support for team members is crucial during transitions.
  • The pandemic accelerated the need for digital transformation.
  • The people side of change is often overlooked but essential.
  • Successful change requires both technical and people sides.
  • Managers play a critical role in facilitating change.
  • Communication from managers is vital for employee understanding.
  • Transparency is important to prevent misinformation.
  • Employees need to feel valued and that they matter.
  • Adaptability is key in the evolving workplace.


Meet Tim:

Tim Creasey is the Chief Innovation Officer at Prosci, a global research and advisory firm focused on change management. He is an internationally recognized thought leader, author, and speaker on the topic of change management, with over 25 years of experience in the field. Tim has extensive experience in speaking to large audiences globally and empowering them with actionable insights that are authentic, knowledgeable, and engagingly humorous.


Tim's Links:


Do you enjoy our show? One of the best ways to help us out is leave a 5-star review on your platform of choice! It's easy - just go here: https://www.newlevelwork.com/review


For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast


© 2019 - 2025 New Level Work

AI and Humor: The Future of Learning with Melissa Looney (Encore) | Ep #11217 Dec 202400:34:00

Join us for a special episode of Building Better Managers as we explore the intersection of humor and artificial intelligence with Dr. Melissa Looney. Discover how AI is shaping the future of higher education and the role humor plays in learning environments. As we look forward to 2025, learn about New Level Work's innovative AI product, Leora, and the importance of curiosity in the age of AI. Tune in for insights, laughter, and a glimpse into the future of communication.

In this episode:

  • Impact of AI in Universities
  • The Role of Humor in Learning
  • AI and Humor: A Final Frontier
  • Future Research Directions


Meet Melissa:

  • Director of Learning, Development, and Engagement Strategies at Bentley University
  • Strategic and passionate learning professional with 13 years of experience in higher education
  • Doctoral candidate at the University of Central Florida, focusing on humor in instructional contexts and the use of artificial intelligence to enhance interpersonal interactions


Melissa's Contact Info:


Do you enjoy our show? One of the easiest ways to help us out is to drop us a 5-star review on your platform of choice! https://www.newlevelwork.com/review


For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast


© 2019 - 2024 New Level Work

Unlock the Power of Personal Connections in Leadership with Chris Wells | Ep #11119 Nov 202400:36:55

In our latest episode, Wendy sits down with Chris Wells, VP Sales EMEA, New Level Work, to explore how personal connections can redefine success in management and leadership. Chris shares a transformative story from his career, highlighting the importance of understanding personal goals over business objectives. Discover the surprising similarities between HR, L&D, and sales professionals and learn how empathy can transform your management style. Don't miss this insightful conversation packed with valuable lessons for anyone looking to enhance their leadership skills. Listen now and join us on this journey to building better managers.


Meet Chris:

Chris leads New Level Work's European division and brings nearly three decades of experience in learning and leadership development. With a passion for helping organizations unlock the full potential of their people, Chris partners globally to create leadership programs that don't just impact employees, but extend beyond the workplace—positively influencing families, friends, and entire communities.


Chris' Links:


Do you enjoy our show? One of the easiest ways to help us out is to drop us a 5-star review on your platform of choice! https://www.newlevelwork.com/review


For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast


© 2019 - 2024 New Level Work

Transforming Healthcare Leadership with AI and Coaching with Kristine Ellis | Ep #11005 Nov 202400:41:08

In our latest episode, we explore the dynamic world of healthcare leadership with Kristine Ellis from GuideWell. Discover how this health solutions company is utilizing innovative AI strategies to enhance team efficiency and security. Kristine shares her insights on leading through change, the critical role of coaching, and fostering collaboration across a geographically diverse workforce. Whether you're in healthcare or interested in leadership strategies, this episode offers valuable lessons on supporting mental health and building trust within teams. Don't miss out—listen now and be inspired by GuideWell's transformative journey!


Meet Kristine:


Kristine Ellis is the Director of Talent Development for GuideWell, a $30 billion not-for-profit, mission-driven enterprise focused on transforming health care. At GuideWell, she leads an Employee and Executive Leadership Development team which has received the Association for Talent Development Best Award 10 times and is currently ranked twelfth on ATD's global Best Awards list.


Kristine works with employees, leaders, and executives on topics such as communication, competency development, strategic thinking, personal branding, and work-life balance. She is a well-known expert in her field and has spoken nationally on a variety of leadership topics at ATD events and other conferences for educators, and healthcare and finance professionals. In her own leadership and in her world-class programs, she combines passion with extensive leadership development experience and a unique coaching approach that emphasizes the importance of servant leadership and empathic communication.


Kristine's Links:


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For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast


© 2019 - 2024 New Level Work

Unlock the Power of Kindness in Leadership with Christy Pretzinger | Ep #10922 Oct 202400:35:20

Join host Wendy Hanson in this enlightening episode of Building Better Managers, where we explore the transformative power of kindness in the workplace with guest Christy Pretzinger. Christy, a high-energy entrepreneur and founder of WG Content, shares her insights on fostering a people-focused culture and the importance of self-awareness and vulnerability in leadership. Discover how kindness can drive productivity and business success, and learn about the innovative coaching solutions offered by New Level Work to support managers and leaders. Tune in to uncover strategies for creating environments where people can thrive.


In this episode:

  • Importance of Kindness
  • Introducing Christy Pretzinger
  • Self-Awareness in Leadership
  • Vulnerability and Trust
  • Building a Business on Kindness
  • WG Content and Healthcare


Meet Christy:


Christy Pretzinger is a high-energy entrepreneur and she's passionate about building environments where people can thrive.


Her organization, WG Content, has transformed the landscape of healthcare content creation. Being among the first to specialize in healthcare content, we grew up with the industry, and WG Content is now an industry-leading agency that delivers superior content strategy and creation to healthcare brands across the country.


She says: And while I am exceedingly proud of the work we do, the myriad services we provide and the impressive client list, my passion and focus is on ensuring that as we grow, our people-focused culture continues to be the core of our organization. I want to share my passion for creating an environment where people can thrive with other leaders, and to that end I am the author of the upcoming book, Your Cultural Balance Sheet: Strategies for Creating Environments Where People Can Thrive.


Christy's Links:


Do you enjoy our show? One of the easiest ways to help us out is to drop us a 5-star review on your platform of choice! https://www.newlevelwork.com/review


For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast


© 2019 - 2024 New Level Work

Julie Winkle Giulioni: Elevate Your Career Development Skills | Ep #10808 Oct 202400:42:11

In our latest episode, Wendy welcomes back Julie Winkle Giulioni to discuss her updated book, "Help Them Grow or Watch Them Go: Career Conversations Organizations Need and Employees Still Want." Julie shares invaluable insights on the importance of career development, the impact of remote work, and how AI can complement but not replace human interaction in career growth. Discover practical tips for integrating meaningful career conversations into daily interactions, ensuring psychological safety, and supporting remote and hybrid teams. 


Julie's expertise and actionable advice will help you elevate your management and leadership skills to new heights. Don't miss this opportunity to learn from one of the best in the field. Listen to the episode now and start making a positive impact on your team's career development!


Meet Julie:

Julie Winkle Giulioni is a champion for workplace growth and development and helps executives and leaders optimize talent and potential within their organizations. One of Inc. Magazine's Top 100 speakers, she's the author of "Promotions Are So Yesterday: Redefine Career Development. Help Employees Thrive" and the co-author of the international bestseller, "Help Them Grow or Watch Them Go: Career Conversations Organizations Need and Employees Still Want," translated into seven languages.


Julie is a regular columnist for Training Industry Magazine and SmartBrief and contributes articles on leadership, career development, and workplace trends to numerous publications including Fast Company and The Economist. You can keep up with Julie through her blog and LinkedIn.


Julie's Links:


Do you enjoy our show? One of the easiest ways to help us out is to drop us a 5-star review on your platform of choice! https://www.newlevelwork.com/review


For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast


© 2019 - 2024 New Level Work

Mastering Feedback with the SBI Model: A Framework for Growth and Trust | Ep #12514 Oct 202500:14:53

In this episode of Building Better Managers, we explore one of the most essential tools in every leader's toolkit: giving effective feedback.

We introduce the SBI Model — Situation, Behavior, Impact, a practical, repeatable framework adapted from the Center for Creative Leadership. Whether you're delivering constructive feedback or reinforcing great work, SBI helps managers communicate with clarity, build trust, and foster real growth.

Through examples, breakdowns, and practical coaching tips, this episode guides leaders in creating feedback conversations that are consistent, specific, and authentic — the foundation of high-performing teams.


Key Takeaways:

  • Feedback is not about correction — it's about raising awareness.
  • The SBI Model offers a simple structure: Situation, Behavior, Impact.
  • Composure is critical — never deliver feedback when emotional.
  • Constructive feedback should be two-way and solution-focused.
  • Positive feedback builds trust and rewires the brain for success.
  • Managers should spend more time reinforcing what's working than correcting mistakes.
  • Effective feedback drives performance, culture, and leadership growth.

Learn More:

For leadership coaching, development programs, or AI-enhanced learning tools to support your managers, visit newlevelwork.com.


Like what you hear?

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For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast

Hannah MacDonald-Dannecker: Unlocking the Potential of Gen Z in the Workplace | Ep #10724 Sep 202400:36:45

In our latest podcast episode, we explore the unique characteristics and expectations of Gen Z employees. Join host Wendy Hanson and special guest Hannah MacDonald-Dannecker as they delve into the strengths and challenges of this digital-native generation. Learn how to effectively manage and integrate Gen Z into your organization, foster collaboration across generations, and create an environment that supports growth and innovation. Don't miss out on these valuable insights!


Meet Hannah:

Hannah MacDonald-Dannecker is an author, public speaker, Sales and Marketing Manager, Partner at The Better Together Group of Companies. She has a passion for connecting.

Connecting Generations, seen through her presentation on bridging the generational gap - how to hire and retain Gen Z.

Connecting Employees and Employers, seen through her presentation on hiring by: integrity, intentionality and intensity.

Connecting Knowledge, seen through her Podcast, Workish, where she regularly interviews people with interesting jobs across all industries to learn about what they do and how they got to where they are.


Hannah's Links:


Do you enjoy our show? One of the easiest ways to help us out is to drop us a 5-star review on your platform of choice! https://www.newlevelwork.com/review


For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast


© 2019 - 2024 New Level Work

Derrick Mains: Transform Your Organization with Dr. D's Insights! | Ep #10603 Sep 202400:44:52

Are you ready to take your organization to the next level? In our latest podcast episode, we sit down with Emmy award-winning content creator and optimization consultant Derrick Mains. Derrick shares invaluable insights on improving organizational systems, the role of AI in business, and the importance of empathetic leadership.


Discover how to create productive, happy workplaces and drive business success. Derrick's unique perspective and practical advice are sure to inspire and empower you to make meaningful changes in your organization.


Don't miss out on this enlightening conversation. Listen to the full episode now and start transforming your organization today!


Meet Derrick:

Derrick Mains is Emmy Award-winning content creator, four-time author, operations podcaster with more than 160,000 monthly listeners, and optimization consultant renowned for his pioneering work in process engineering, design, and transformation. Mains work spans more than 20 years and 250 companies across nearly every industry, from early-stage companies on through the Fortune 10. Mains approach melds essentialism with a keen focus on human-centric system design, emphasizing the need for regular audits, reflection, and reinvestment to achieve optimization.


Mains believes that all organizational systems share a fundamental purpose: transforming the input of resources into value, through outputs. He highlights how, without active management, systems degrade, leading to inefficiency and value and margin fade. His philosophy underscores the criticality of understanding the interconnectedness of systems and their natural progression towards entropy.


Derrick's Links:


Do you enjoy our show? One of the easiest ways to help us out is to drop us a 5-star review on your platform of choice! https://www.newlevelwork.com/review


For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast


© 2019 - 2024 New Level Work

Bragging Rights: How to Talk About Your Work Using Purposeful Self-Promotion with Lisa Bragg | Ep #10520 Aug 202400:40:23

In this enlightening episode of Building Better Managers, host Wendy Hanson engages in a thoughtful conversation with Lisa Bragg, the esteemed author of "Bragging Rights: How to Talk About Your Work Using Purposeful Self-Promotion." They explore the intricate art of self-promotion, providing listeners with invaluable, actionable advice on how to highlight their strengths without appearing boastful. Lisa Bragg shares her extensive research on global perspectives of bragging, delving into the cultural taboos that often surround it. She offers practical steps to cultivate a healthy habit of self-promotion, empowering professionals to balance humility with confidence and unlock new career opportunities. This episode is a must-listen for anyone seeking to navigate the fine line between humility and self-advocacy.


Meet Lisa:

Lisa Bragg has literally written the book on how to talk about success. Her book "Bragging Rights: How to Talk about Your Work Using Purposeful Self-Promotion" launched last year. She is a speaker, advisor and professional mentor. Lisa is the founder and former CEO of MediaFace, one of the first content companies. She was also a TV reporter and anchor for 15 years.


Lisa's Links:


Do you enjoy our show? One of the easiest ways to help us out is to drop us a 5-star review on your platform of choice! https://www.newlevelwork.com/review


For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast


© 2019 - 2024 New Level Work

Elevate Your Leadership Game with Michael Barton's Expert Strategies | Ep #10423 Jul 202400:43:56

Join us in this enlightening conversation with Michael Barton, a seasoned entrepreneur and executive coach, as we unravel the stages of company maturity and the vital role of leadership in navigating these phases. Michael shares his 25-year journey from a logic-driven consultant to a holistic coach, blending left-brain analytics with right-brain empathy to guide leaders through personal and organizational growth. Discover how to elevate your leadership by stepping off the dance floor and onto the balcony for a strategic view of your business. Whether you're a startup or a mature corporation, this episode offers invaluable insights into aligning your leadership with your company's evolving needs.


Meet Michael:

Michael Barton is an entrepreneur and executive with over 25 years of experience in growing companies, strategic consulting, raising capital, and building executive teams and boards. Michael is now focused on leadership and organizational development, issues that are common challenges for all companies and are critical for growth and success.


He has led multiple companies in the role of CEO or COO. In addition to operational and strategic consulting, Michael is an Executive Coach focused on leadership, team building, business relationships, and organizational development. He has deep proven skills in clarifying and leading complex projects, and clarifying goals to enable teams to achieve exceptional results.


Michael writes, speaks publicly, and leads executive workshops on topics including authentic leadership, evolving organizations, fundraising, and relationships.


He has a Finance degree from Baylor University and a MBA from the University of Chicago.  Michael holds board seats with for-profit and non-profit organizations. He currently lives in Los Angeles, CA and Mexico City.


Michael's Links:


Do you enjoy our show? One of the easiest ways to help us out is to drop us a 5-star review on your platform of choice! https://www.newlevelwork.com/review


For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast


© 2019 - 2024 New Level Work

Transforming HR: Insights from Kathi Enderes on Systemic HR | Ep #10309 Jul 202400:35:45

In this episode, we delve into the transformative journey of systemic HR with Kathi Enderes from the Josh Bersin Company. Kathi shares insights from their comprehensive study involving 7.5 million HR professionals on LinkedIn, revealing a new framework for systemic HR that aligns HR strategies with business outcomes. Discover how leading companies like Lego, Mastercard, and New York Presbyterian are successfully implementing these strategies to tackle modern HR challenges such as hybrid work, mental well-being, and AI integration. Learn how systemic HR can revolutionize your organization by focusing on business outcomes, fostering cross-functional collaboration, and leveraging advanced technologies.


Meet Kathi:

Kathi Enderes is the Senior Vice President of Research at The Josh Bersin Company. She leads research for all areas of HR, learning, talent and HR technology. 


Kathi has more than 20 years of experience in management consulting with IBM, PwC, and EY, and as a talent leader at McKesson and Kaiser Permanente. 

Most recently, Kathi led talent and workforce research at Deloitte, where she led many research studies on various topics of HR and talent, and frequently spoke at industry conferences.

Originally from Austria, Kathi has worked in Vienna, London and Spain and now lives in San Francisco. Kathi holds a doctoral degree and a masters degree in mathematics from the University of Vienna.


Kathi's Links:


Do you enjoy our show? One of the easiest ways to help us out is to drop us a 5-star review on your platform of choice! https://www.newlevelwork.com/review


For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast


© 2019 - 2024 New Level Work

Kendall Wallace: Unlocking Workplace Harmony with Bowen Systems Theory | Ep #10225 Jun 202400:38:04

Unlock the secrets to a harmonious and productive workplace in our latest podcast episode featuring Kendall Wallace. Discover how Bowen Systems Theory can help you understand and improve team dynamics by exploring the influence of family patterns on workplace behavior. Kendall shares her personal journey, practical strategies for managers, and the profound lessons Hawaiian culture can offer to corporate America. Plus, get inspired by engaging team-building activities designed to foster connection and trust. Don't miss this enlightening discussion — tune in now and transform your workplace relationships!


Meet Kendall:

Kendall Wallace is a master at creating meaningful experiences that make you feel more alive, connected with yourself, with nature, and with one another. She creates movie-like magical moments not on a screen but in real life.


After reading Eat, Pray, Love, she traveled the world by herself for 2 years.


For the past decade, she has thrown herself into personal growth. She created a thriving career in tech at Meta before it abruptly came to an end. Now, she designs bucket list corporate offsites that not only create magical experiences, but also create safety and honesty in the workplace.


Having helped over 1,000 people across 75 groups in improving communication, uncovering blind spots, minimizing recovery time between breakdowns, defining work-life balance and making decisions more in alignment with what moves them in order to become highly effective communicators and happier people.


Additionally, she is an EFT practitioner and uses this in her coaching, helping people psychologically reprogram their subconscious. Kendall now lives in the North Shore of Oahu, having been inspired to improve her surf skills and live her Blue Crush dreams.


Kendall's Links:


Do you enjoy our show? One of the easiest ways to help us out is to drop us a 5-star review on your platform of choice! https://www.newlevelwork.com/review


For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast


© 2019 - 2024 New Level Work

Turning Stress into Resilience: Insights from Dr. G | Ep #10111 Jun 202400:39:18

Welcome to another insightful episode of "Building Better Managers" with your host, Wendy Hanson. In this episode, Wendy dives deep into the topic of stress and resilience with renowned resilience expert, Dr. Deborah Gilboa, popularly known as Doctor G. Discover how stress, if managed correctly, can be transformed into a tool for resilience and productivity. Learn practical strategies to navigate change, support your team, and build a resilient organization.


Meet Dr. G:

Stress and adversity can forever change your life — for the better! Just ask resilience expert, Dr. Deborah Gilboa. Popularly known as "Dr. G.," she teaches individuals, teams, and companies some of the most valuable skills they need to learn — how to transform fear, stress, and anxiety into resilience, productivity, and innovation.  Dr. G is a popular TV guest and a board-certified family physician who frequently appears on top television programs including TODAY, Good Morning America and The Doctors. She is also a contributor to the Washington Post, The New York Times, Huffington Post, Forbes, and other print and digital outlets. She is also the author of five self-development books, and the host of Dr. G's Think Tank on Resilience.


Dr. G's Links:


Do you enjoy our show? One of the easiest ways to help us out is to drop us a 5-star review on your platform of choice! https://www.newlevelwork.com/review


For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast


© 2019 - 2024 New Level Work

Unlock the Power of Data-Driven Leadership with Lora Kyle (Our 100th Episode!) | Ep #10028 May 202400:34:36

In this milestone 100th episode of Building Better Managers, we celebrate with a deep dive into the transformative power of data-driven leadership development. Our special guest, Lora Kyle, VP of Global Talent Development at Chegg, shares invaluable insights on leveraging metrics to amplify HR and L&D efforts. Discover the secrets to gaining C-suite buy-in, the Kirkpatrick Model, and the future of edtech. Tune in for a session packed with actionable strategies that promise to elevate your team's performance and satisfaction.


Meet Lora:

Lora Kyle serves as the Vice President, Global Talent Development at Chegg, a publicly traded education-technology organization headquartered in Silicon Valley. In her tenure, she has successfully led a variety of corporate L&D programs. Her responsibilities include overseeing diverse learning initiatives, such as early careers, manager, and senior leadership programs as well as executive coaching and technical trainings, tailored for 2,000 employees across seven countries. She holds certifications as a coach, instructional designer, DiSC facilitator, and HR practitioner.


Beyond professional pursuits, Lora is an avid snowboarder, dog show enthusiast raising two pugs, and takes pleasure in attending her son's Taekwondo championships.


Lora's Links:


Do you enjoy our show? One of the easiest ways to help us out is to drop us a 5-star review on your platform of choice! https://www.newlevelwork.com/review


For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast


© 2019 - 2024 New Level Work

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