Explore every episode of the podcast Building Better Managers
| Title | Pub. Date | Duration | |
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| Kate Rath, Luis Vides & Rafael Tinoco on Building a Culture of Collaboration (Encore) | Ep #117 | 08 Apr 2025 | 00:32:12 | |
In this episode, host Wendy Hanson talks with the customer success team at Better Manager, discussing their roles, the importance of customer success, and the collaborative culture they foster. The conversation highlights the team's commitment to helping clients thrive at work, the lessons learned in their journey, and their vision for the future of customer success.
Kate Rath is a seasoned professional with a diverse background in leadership development, international public health, communications, and the arts. Holding a Master's of Science in International Relations from the London School of Economics, Kate brings a wealth of knowledge and expertise to her role as VP of Customer Success at BetterManager, where she is dedicated to empowering individuals and fostering positive workplace cultures.
Luis Vides is a highly experienced Customer Success Manager with over 12 years of expertise in various industries, including call center BPO, real estate, outsourcing, and leadership development. With a well-rounded skill set and a commitment to driving growth and delivering exceptional results, Luis brings a passionate and customer-centric approach to his role at BetterManager. His diverse background as a corporate trainer, senior trainer, training manager, recruiting manager, property manager, account manager, solutions architect, and customer success manager allows him to provide valuable insights and support to clients, helping them thrive in their work environments.
Rafael Tinoco Hernandez is a dedicated and driven professional with a genuine passion for driving customer success. With a background in business and finance, Rafael has made significant contributions as a Key Account Manager and Customer Success Manager in multiple startup ventures. Leveraging his skills and experience, Rafael actively works towards the success and advancement of organizations. His collaborative nature and strong problem-solving abilities enable him to build meaningful relationships with clients and deliver exceptional results. With a focus on creating positive workplace cultures, Rafael strives to empower managers and inspire transformation in work environments.
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| Dr. Julie Pham: Building Better Relationships Through Respect (Encore) | Ep #116 | 25 Mar 2025 | 00:36:33 | |
In this encore episode, host Wendy Hanson engages with Dr. Julie Pham, founder of CuriosityBase, to explore the critical role of respect in relationships, particularly in the workplace. They discuss the seven forms of respect — procedure, punctuality, information, candor, consideration, acknowledgement, and attention — and how understanding these can enhance communication and collaboration within teams.
Dr. Julie Pham is the founder and the CEO of CuriosityBased, an organizational development firm based in Seattle. She is the author of the #1 Amazon Bestseller 7 Forms of Respect: A Guide to Transforming Your Communication and Relationships at Work.
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| Hannah MacDonald-Dannecker: Unlocking the Potential of Gen Z in the Workplace | Ep #107 | 24 Sep 2024 | 00:36:45 | |
In our latest podcast episode, we explore the unique characteristics and expectations of Gen Z employees. Join host Wendy Hanson and special guest Hannah MacDonald-Dannecker as they delve into the strengths and challenges of this digital-native generation. Learn how to effectively manage and integrate Gen Z into your organization, foster collaboration across generations, and create an environment that supports growth and innovation. Don't miss out on these valuable insights!
Hannah MacDonald-Dannecker is an author, public speaker, Sales and Marketing Manager, Partner at The Better Together Group of Companies. She has a passion for connecting. Connecting Generations, seen through her presentation on bridging the generational gap - how to hire and retain Gen Z. Connecting Employees and Employers, seen through her presentation on hiring by: integrity, intentionality and intensity. Connecting Knowledge, seen through her Podcast, Workish, where she regularly interviews people with interesting jobs across all industries to learn about what they do and how they got to where they are.
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| Paul Baly: How Education Leaders Are Adapting to the Current Crisis | Ep #19 | 26 May 2020 | 00:32:49 | |
Leadership in all areas of life is essential right now, but especially in education and business. Today we welcome Paul Baly, Middle School Director of an elite private school in Manhattan. We'll discuss the challenges and the learnings that have come with the switch to distance learning after physical schools closed. There are many lessons here for collaboration, communication and connection for everyone. Big appreciation for teachers everywhere! Visit: BetterManager for show notes and available downloads. © 2020 BetterManager | |||
| Joshua Lange: How Global Business Leaders Are Adapting to the Current Crisis | Ep #18 | 12 May 2020 | 00:26:04 | |
How are global business leaders coping with the current challenges? The successful ones are embracing communication, listening, choosing the right leadership style for the situation, as well as doing everything they can to support these traits in their leaders and managers: grit, empathy, and getting to your roots. Visit: BetterManager for show notes and available downloads. © 2020 BetterManager | |||
| Raj Sripathi: Leaders Giving Back - Mentoring New College Grads | Ep #17 | 30 Apr 2020 | 00:29:48 | |
Massive change in the workforce is a challenge for college grads looking for jobs in engineering. Raj Sripathi shares how to help others, show your value, gives LinkedIn tips & more. He is a great example of how to give back during this difficult time. Visit: BetterManager for show notes and available downloads. © 2020 BetterManager | |||
| Chuck Salzman: How Leaders Respond in a Crisis | Ep #16 | 27 Apr 2020 | 00:15:38 | |
Strong leadership is essential right now when it's so challenging around the globe. Chuck Salzman joins us to talk about how Peerless Beverage quickly shifted its mission from "vision and values" to safety first and operating the business second. Visit: BetterManager for show notes and available downloads. © 2020 BetterManager | |||
| Jean Marie DiGiovanna: Stop Talking and Start Asking | Ep #15 | 31 Mar 2020 | 00:32:41 | |
Asking questions is one of the most effective ways to improve communication, employee engagement, and create happier, more productive teams. Jean Marie DiGiovanna joins us to talk about asking great questions, how to build a Renaissance culture and more. Visit: BetterManager for show notes and available downloads. © 2020 BetterManager | |||
| Marc Lesser: Finding Ground In Uncertain Times | Ep #14 | 26 Mar 2020 | 00:35:57 | |
The world has moved to practicing physical/social distancing & working remotely in a matter of weeks. BetterManager invited a very special guest, Zen teacher & Executive Coach, Marc Lesser, to talk about how to find solid ground in times of uncertainty. Visit: BetterManager for show notes and available downloads. © 2020 BetterManager | |||
| Marilyn King: Olympian Thinking and Peak Performance for Managers | Ep #13 | 17 Mar 2020 | 00:18:37 | |
Leadership and peak performance expert Marilyn King discusses how managers can use her Olympian Thinking - Passion (for energy/creativity), Visualization (for crystal clear goals) & Action (daily practices/feedback) - to supercharge their productivity. Visit: BetterManager for show notes and available downloads. © 2020 BetterManager | |||
| Dr. Dave Schramm: Are Family Fundamentals The Secret Sauce to Booming Business? | Ep #12 | 03 Mar 2020 | 00:30:24 | |
It's no coincidence that the same group dynamics that make great families also make great business cultures! Dr. Dave Schramm shows us how the three elements of Physical and Emotional Safety, Satisfaction and Connection are the "secret sauce" to success. Visit: BetterManager for show notes and available downloads. © 2020 BetterManager | |||
| Robert Gillette: How to Attract and Develop The Right Millennials for Your Business | Ep #11 | 18 Feb 2020 | 00:35:13 | |
Hiring the right millennials is a huge challenge. Today we zero in on a Self-Selection Solution: How to project a clear vision of "WHY millennials would want to work for you" and "Why they would NOT want to work for you" - so that the right ones choose you. Visit: BetterManager for show notes and available downloads. © 2020 BetterManager | |||
| Joshua Smith: How To Be A Resilient Manager | Ep #10 | 04 Feb 2020 | 00:29:15 | |
Resiliency is a necessary trait for managers to have in this constantly challenging world. Resilient mangers are courageous, determined, purposeful & thrive in adversity and transition. Joshua Smith shows us how stimulating resiliency gets real results. Visit: BetterManager for show notes and available downloads © 2020 BetterManager | |||
| Derrick Mains: Transform Your Organization with Dr. D's Insights! | Ep #106 | 03 Sep 2024 | 00:44:52 | |
Are you ready to take your organization to the next level? In our latest podcast episode, we sit down with Emmy award-winning content creator and optimization consultant Derrick Mains. Derrick shares invaluable insights on improving organizational systems, the role of AI in business, and the importance of empathetic leadership.
Derrick Mains is Emmy Award-winning content creator, four-time author, operations podcaster with more than 160,000 monthly listeners, and optimization consultant renowned for his pioneering work in process engineering, design, and transformation. Mains work spans more than 20 years and 250 companies across nearly every industry, from early-stage companies on through the Fortune 10. Mains approach melds essentialism with a keen focus on human-centric system design, emphasizing the need for regular audits, reflection, and reinvestment to achieve optimization.
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| Dan Irwin: Coaching Strategies for Sales Leaders | Ep #9 | 21 Jan 2020 | 00:34:59 | |
Your Sales Enablement program starts with things like collateral, presentations and training. But great sales leaders know how to coach the behaviors that get results. Feedback, accountability, and psychological safety keep your Top Performers performing. Visit: BetterManager for show notes and available downloads © 2020 BetterManager | |||
| Meg Bear: The Age of Human Experience Management (HXM) | Ep #8 | 10 Dec 2019 | 00:32:07 | |
When we think about what employees need in business today, it's not just the HR pieces - Human Experience Management addresses the needs of the workforce of the future that is about adaptability, growth, and being able to thrive in this changing world. © 2019 BetterManager Visit: BetterManager for show notes and available downloads Email: growth@bettermanager.us | |||
| Allison Tabor: Stop Working So Hard in Business and in Life | Ep #7 | 26 Nov 2019 | 00:31:03 | |
Business owners, executives, and managers are simply ready to stop working harder with no payoff. Go on a journey with Allison Tabor to "embrace your suck" by letting go of your weaknesses and leveraging your natural talents – and start living your best life with ease. Allison is the owner of Coppia Advisory, a successful executive coaching and consulting business. Allison helps business owners, executives, and their teams in the areas of leadership, interpersonal communication, and strategic planning. Allison also facilitates for the international Women Presidents' Organization (WPO), leading two peer advisory groups of San Francisco Bay Area women presidents and CEOs of multimillion-dollar companies. Additionally, she is a group leader for ProVisors, a community of professionals who serve their clients as trusted advisors and share the highest standards of integrity, performance, and accountability. © 2019 BetterManager Visit: BetterManager for show notes and available downloads Email: growth@bettermanager.us | |||
| Scott Friedman: Creating Engaged Cultures | Ep #6 | 12 Nov 2019 | 00:27:35 | |
We all know how important employee engagement is, but most organizations struggle to identify simple, practical methods for inspiring and motivating their teams. That's why we talked with Scott Friedman! As a motivational humorist, Scott Friedman inspires and entertains with engaging, interactive and content-rich programs. Scott's main areas of expertise are employee innovation & engagement, customer experience, sales motivation and creating a happier, more connected workplace and life. Scott is the author of many books on engagement and celebration including Celebrate: Lessons Learned from The World's Most Admired Organizations. © 2019 BetterManager Visit: BetterManager for show notes and available downloads Email: growth@bettermanager.us | |||
| Kayti Sullivan: Lead More and Do Less | Ep #5 | 29 Oct 2019 | 00:26:39 | |
Kayti Sullivan is a Senior VP at Yelp and runs Yelp's customer success team. She is in charge of recurring revenue to the company of approximately $1 billion. Join Wendy Hanson as she sits down with Kayti and they discuss how to "lead more and do less." What you'll learn from this episode:
Visit: BetterManager for show notes and available downloads | |||
| Daren Jennings: Living Your Best Culture as a Sales Leader | Ep #4 | 15 Oct 2019 | 00:29:50 | |
"Culture eats strategy for breakfast." ~ Peter Drucker Sales teams worldwide are experiencing tremendous challenges with recruiting, training, performance and retention of top sales talent. The days of managing sales teams via angry demands, spreadsheets, pipeline reports, and mechanical bonus structures are waning as top talent gravitates toward situations that promote career development, engagement, and the best working conditions they can find. BetterManager co-founder Wendy Hanson and Daren Jennings, VP of Sales at Interact, present a deep dive into the ideas and elements behind his amazing, high-performing sales culture. Visit: BetterManager for show notes and available downloads Email: growth@bettermanager.us | |||
| Laura Czys: Brené Brown, Leadership and Vulnerability | Ep #3 | 01 Oct 2019 | 00:34:43 | |
BetterManager co-founder Wendy Hanson and seasoned HR Professional Laura Czys dive into Brené Brown's seminal work "Dare to Lead." They'll show you how vulnerability & trust-building skills are quickly replacing outdated command-and-control methods. Visit: BetterManager for show notes and available downloads Email: growth@bettermanager.us | |||
| Karen Cornwell - Gender Harmony in the Workplace | Ep #2 | 17 Sep 2019 | 00:24:32 | |
Diversity doesn't help when it's applied artificially. If you really want more innovation, market growth and engagement, you need to commit to diversity in genuine, productive ways! Join Wendy and guest Karen Cornwell as they explore this essential topic. Visit: BetterManager for show notes and available downloads Email: growth@bettermanager.us | |||
| Ep #001: Ginger Hardage - Unstoppable Cultures | 28 Aug 2019 | 00:27:01 | |
Ginger Hardage is a former VP of Culture & Communication at Southwest Airlines & the founder of Unstoppable Cultures. Ginger teaches us how great managers share stories relentlessly to show employees the limitless opportunities to deliver amazing service. Visit: BetterManager for show notes and available downloads Email: growth@bettermanager.us | |||
| Bragging Rights: How to Talk About Your Work Using Purposeful Self-Promotion with Lisa Bragg | Ep #105 | 20 Aug 2024 | 00:40:23 | |
In this enlightening episode of Building Better Managers, host Wendy Hanson engages in a thoughtful conversation with Lisa Bragg, the esteemed author of "Bragging Rights: How to Talk About Your Work Using Purposeful Self-Promotion." They explore the intricate art of self-promotion, providing listeners with invaluable, actionable advice on how to highlight their strengths without appearing boastful. Lisa Bragg shares her extensive research on global perspectives of bragging, delving into the cultural taboos that often surround it. She offers practical steps to cultivate a healthy habit of self-promotion, empowering professionals to balance humility with confidence and unlock new career opportunities. This episode is a must-listen for anyone seeking to navigate the fine line between humility and self-advocacy.
Lisa Bragg has literally written the book on how to talk about success. Her book "Bragging Rights: How to Talk about Your Work Using Purposeful Self-Promotion" launched last year. She is a speaker, advisor and professional mentor. Lisa is the founder and former CEO of MediaFace, one of the first content companies. She was also a TV reporter and anchor for 15 years.
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| Elevate Your Leadership Game with Michael Barton's Expert Strategies | Ep #104 | 23 Jul 2024 | 00:43:56 | |
Join us in this enlightening conversation with Michael Barton, a seasoned entrepreneur and executive coach, as we unravel the stages of company maturity and the vital role of leadership in navigating these phases. Michael shares his 25-year journey from a logic-driven consultant to a holistic coach, blending left-brain analytics with right-brain empathy to guide leaders through personal and organizational growth. Discover how to elevate your leadership by stepping off the dance floor and onto the balcony for a strategic view of your business. Whether you're a startup or a mature corporation, this episode offers invaluable insights into aligning your leadership with your company's evolving needs.
Michael Barton is an entrepreneur and executive with over 25 years of experience in growing companies, strategic consulting, raising capital, and building executive teams and boards. Michael is now focused on leadership and organizational development, issues that are common challenges for all companies and are critical for growth and success.
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| Transforming HR: Insights from Kathi Enderes on Systemic HR | Ep #103 | 09 Jul 2024 | 00:35:45 | |
In this episode, we delve into the transformative journey of systemic HR with Kathi Enderes from the Josh Bersin Company. Kathi shares insights from their comprehensive study involving 7.5 million HR professionals on LinkedIn, revealing a new framework for systemic HR that aligns HR strategies with business outcomes. Discover how leading companies like Lego, Mastercard, and New York Presbyterian are successfully implementing these strategies to tackle modern HR challenges such as hybrid work, mental well-being, and AI integration. Learn how systemic HR can revolutionize your organization by focusing on business outcomes, fostering cross-functional collaboration, and leveraging advanced technologies.
Kathi Enderes is the Senior Vice President of Research at The Josh Bersin Company. She leads research for all areas of HR, learning, talent and HR technology.
Most recently, Kathi led talent and workforce research at Deloitte, where she led many research studies on various topics of HR and talent, and frequently spoke at industry conferences. Originally from Austria, Kathi has worked in Vienna, London and Spain and now lives in San Francisco. Kathi holds a doctoral degree and a masters degree in mathematics from the University of Vienna.
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| Kendall Wallace: Unlocking Workplace Harmony with Bowen Systems Theory | Ep #102 | 25 Jun 2024 | 00:38:04 | |
Unlock the secrets to a harmonious and productive workplace in our latest podcast episode featuring Kendall Wallace. Discover how Bowen Systems Theory can help you understand and improve team dynamics by exploring the influence of family patterns on workplace behavior. Kendall shares her personal journey, practical strategies for managers, and the profound lessons Hawaiian culture can offer to corporate America. Plus, get inspired by engaging team-building activities designed to foster connection and trust. Don't miss this enlightening discussion — tune in now and transform your workplace relationships!
Kendall Wallace is a master at creating meaningful experiences that make you feel more alive, connected with yourself, with nature, and with one another. She creates movie-like magical moments not on a screen but in real life.
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| Turning Stress into Resilience: Insights from Dr. G | Ep #101 | 11 Jun 2024 | 00:39:18 | |
Welcome to another insightful episode of "Building Better Managers" with your host, Wendy Hanson. In this episode, Wendy dives deep into the topic of stress and resilience with renowned resilience expert, Dr. Deborah Gilboa, popularly known as Doctor G. Discover how stress, if managed correctly, can be transformed into a tool for resilience and productivity. Learn practical strategies to navigate change, support your team, and build a resilient organization.
Stress and adversity can forever change your life — for the better! Just ask resilience expert, Dr. Deborah Gilboa. Popularly known as "Dr. G.," she teaches individuals, teams, and companies some of the most valuable skills they need to learn — how to transform fear, stress, and anxiety into resilience, productivity, and innovation. Dr. G is a popular TV guest and a board-certified family physician who frequently appears on top television programs including TODAY, Good Morning America and The Doctors. She is also a contributor to the Washington Post, The New York Times, Huffington Post, Forbes, and other print and digital outlets. She is also the author of five self-development books, and the host of Dr. G's Think Tank on Resilience.
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| Unlock the Power of Data-Driven Leadership with Lora Kyle (Our 100th Episode!) | Ep #100 | 28 May 2024 | 00:34:36 | |
In this milestone 100th episode of Building Better Managers, we celebrate with a deep dive into the transformative power of data-driven leadership development. Our special guest, Lora Kyle, VP of Global Talent Development at Chegg, shares invaluable insights on leveraging metrics to amplify HR and L&D efforts. Discover the secrets to gaining C-suite buy-in, the Kirkpatrick Model, and the future of edtech. Tune in for a session packed with actionable strategies that promise to elevate your team's performance and satisfaction.
Lora Kyle serves as the Vice President, Global Talent Development at Chegg, a publicly traded education-technology organization headquartered in Silicon Valley. In her tenure, she has successfully led a variety of corporate L&D programs. Her responsibilities include overseeing diverse learning initiatives, such as early careers, manager, and senior leadership programs as well as executive coaching and technical trainings, tailored for 2,000 employees across seven countries. She holds certifications as a coach, instructional designer, DiSC facilitator, and HR practitioner.
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| Celebrating 100 Episodes of Building Better Managers - Clips from Our Top 5 | Special Edition | 21 May 2024 | 00:13:44 | |
Join us for the centennial celebration of 'Building Better Managers' with your host Wendy Hanson, as we look back on the wisdom imparted by our distinguished guests. This milestone episode revisits the top five segments that have made an impact on our listeners, offering a blend of expert insights on culture, leadership, emotional intelligence, and the power of AI in business. Whether you're a seasoned executive or an aspiring leader, these highlights will inspire and equip you to excel in the art of management. Don't miss the chance to learn from the best in the business and take your leadership skills to new heights!
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| Redefining Career Paths with Alisia Gill | Ep #99 | 14 May 2024 | 00:37:36 | |
Have you ever felt stuck in your career, unsure whether to seek a new job or embark on an entirely different path? The latest episode of Building Better Managers is a treasure trove of wisdom for anyone standing at this crossroads.
Alisia Gill is the Founder & CEO of Navista, where she is dedicated to empowering professionals to make decisions about their careers with authenticity and confidence. Alisia is a former Chief People Officer with over 15 years of experience as a human capital leader in Fortune 100 and Inc5000 firms, as well as the New York City government. She now happily wears multiple hats – as an executive coach, speaker, and business advisor. She holds a master's degree from Princeton University and an undergraduate degree from Columbia University.
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| Meighan Hackett Poritz: Coaching and Fostering Trust in Leadership Development (Encore) | Ep #115 | 25 Feb 2025 | 00:27:46 | |
In this episode, Meighan Hackett Poritz, managing director of the Learning Forum, discusses the importance of peer learning and collaboration among leaders in the workplace. She talks about the evolution of work dynamics post-pandemic, the significance of trust in professional relationships, and innovative practices in talent development. The conversation highlights the need for a coaching culture within organizations and the role of networking in fostering growth and development among managers and leaders.
About Meighan Hackett Poritz: Meighan is the Managing Director of The Learning Forum, is a member-driven networking organization for senior executives of large multi-national and government organizations. Member firms include over 120 organizations which include 5 of the Fortune 10, 25 of the Fortune 100, along with 10 key government organizations.
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| Cultivating an Inclusive and Productive Workplace Culture with Chrysta Wilson | Ep #98 | 23 Apr 2024 | 00:37:03 | |
It's time to rethink DEI in the workplace with Chrysta Wilson on the Building Better Managers Podcast! Explore how genuine care and emotional intelligence can transform your company's culture and lead to unprecedented growth and innovation. Chrysta's practical framework, LOVE, will guide you through the essential steps of listening, offering support, valuing contributions, and exercising emotional intelligence. This episode is a treasure trove of wisdom for anyone looking to make meaningful change in their organization.
Chrysta Wilson, MPA, PCC, is a DEI expert and organizational culture change consultant who is committed to empowering leaders to create equitable and inclusive workplaces. She coaches leaders to reimagine how they lead and how to better create spaces where people have the opportunity to thrive.
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| Unveiling DEI: Daisy Auger-Dominguez's Journey from Google to Vice Media | Ep #97 | 09 Apr 2024 | 00:43:24 | |
Join Wendy Hanson as she welcomes DEI expert Daisy Auger-Dominguez to the Building Better Managers podcast for a transformative discussion on the future of workplace culture. Daisy, with her wealth of experience from Google to Vice Media, offers actionable insights on how companies can navigate the "messy middle" and move towards a more inclusive and equitable environment. Get ready to be challenged and motivated as Daisy lays out the path from reflection to persistence in the DEI journey.
Daisy Auger-Domínguez is an accomplished executive, speaker, and dynamic leader at the leading edge of people and culture. She is the author of Inclusion Revolution: The Essential Guide to Dismantling Racial Inequity in the Workplace and forthcoming book Burned Out to Lit Up: How to Rekindle The Joy of Leading People, and has been featured in Harvard Business Review and IDEAS.TED. A sought-after speaker, Daisy's TEDX talk, 'Inclusion Revolution', inspires her audience to achieve a meaningful and lasting impact. Daisy has led human capital practices at Vice Media, Moody's Investors Service, The Walt Disney Company, Google, and Viacom. Her contributions have earned her prestigious honors, including Hispanic Executive's Top 10 Leaders, ADCOLOR Legend award, and the New York City Council Leadership in Community Service Award. She lives in Brooklyn, NY with her husband and daughter, is a board member of the Planned Parenthood Federation of America and also sits on the Board of Trustees at Bucknell University, her alma mater.
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| AI-Driven Leadership Development: Blessing or Curse? with David Evans | Special Edition | 28 Mar 2024 | 00:35:05 | |
Are you ready to unlock the potential of AI in your leadership journey? Tune into the Building Better Managers podcast where Wendy Hanson and David Evans, VP of Product at New Level Work, delve into the transformative power of AI in leadership and development. Learn about the cutting-edge Leadership Oracle, AI's role in 360 reports, and how machine intelligence can be your ally in fostering a more engaged and productive workforce. Ignite your curiosity and join the conversation that could redefine your approach to management!
David Evans is the Vice President of Product at New Level Work (formerly BetterManager). In this role, David is responsible for overseeing the product vision and strategy for the company, helping it to achieve its mission of making thriving at work the norm by developing better leaders.
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| Breaking Boundaries: Navigating Non-Linear Growth and Visionary Leadership with Jan Foo | Ep #96 | 26 Mar 2024 | 00:36:37 | |
In this empowering episode of the Building Better Managers podcast, we sit down with Jan Foo, a senior director at Servicenow, to delve into her remarkable career spanning two decades. As we honor Women's Leadership Month, Jan takes us through her experiences at companies like UBS, Cisco, and VMware, and her relentless pursuit of pushing boundaries and taking risks. She discusses the significance of leadership beyond the boardroom, her advocacy for women in the workplace, and the strategies she employs to maintain balance in her fast-paced life. Get ready to be inspired and learn how to support and sponsor women's leadership in your organization.
Jan is driven by the mission to connect people, teams, technology, and data to make a positive impact on a global scale. She is currently Senior Director of GTM Operations at ServiceNow, focused on expanding the company's customer base within emerging market verticals and driving synergies within the digital selling motion. Jan has over 20 years of experience in global enterprises such as UBS, Arthur Andersen, Cisco, and VMware. Jan is hyper-focused on proactive strategies to transform business and ensure ongoing business success. Jan was born and grew up in the beautiful city island of Singapore. She lives in Los Altos with her husband and their two shih tzu's. She has a son and a daughter both attending colleges on the east coast. Jan strongly advocates diversity, inclusion, and education for all. She enjoys interviewing high school applicants yearly for the Harvard University Admissions Committee, and also enjoys financial planning, listening to podcasts, and traveling.
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| Great Advice from a Woman Leader with Charlene Dodson | Ep #95 | 12 Mar 2024 | 00:39:13 | |
Charlene Dodson is the VP of Human Resources for Dollar Tree Stores, serving over 8000+ locations and 100,000 associates. That's a big job! Charlene gives practical advice for new and seasoned women leaders on the importance of having diverse perspectives in the room, especially women and people of color, and the need to speak up and share those perspectives. She encourages all women to step into their power, take risks, advocate for themselves and stand their ground on boundaries for work/life balance. This is a not-to-miss episode.
As Vice President of Human Resources for Dollar Tree Stores, Charlene Dodson's passion is leading culture transformation in the areas of associate experience and leadership development. Prior to her current role at Dollar Tree, Charlene served as vice president of HR for Family Dollar and Tractor Supply Company - where she drove employee experience initiatives in the areas of compensation, workforce planning, and team member well-being.
LinkedIn: https://www.linkedin.com/in/charlenedodson1/
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| Leading with Vision: Essential Skills for Hiring and Leading with David Dodson | Ep #94 | 27 Feb 2024 | 00:37:53 | |
In this must-listen episode of the Building Better Managers podcast, Wendy Hanson and David Dodson, a Stanford GSB luminary, delve into the art of mastering management in today's complex business environment. Discover the unexpected findings from Dodson's extensive research on market growth and investment success, and learn about the five non-negotiable skills for leading an organization to victory. From hiring to quality obsession, Dodson's insights are distilled into a practical guide for immediate application. If you're ready to elevate your leadership and make 2024 a year of unparalleled success, this episode is your starting point.
DAVID DODSON is on Stanford University's Graduate School of Business faculty, where he guides students in tactical execution. He teaches one of the most sought-after courses at Stanford, and in 2023 The Economist listed his course as one of the three "hottest" courses at Stanford. He recently received the MSx Teaching Excellence Award and is a six-time speaker in the graduation Last Lecture series. David is a frequent business commentator on CNBC and Fox News and has been published in the New York Times, Boston Globe, Fortune Magazine, Forbes, CNN, Business Insider, The Hill, Denver Post, and other publications. In 2000 Dodson co-founded Sanku, which developed the only successful technology to fortify grains with lifesaving micronutrients in rural African mills. Sanku was listed by Fast Company as one of the "Most Innovative Companies." Through this work, Sanku has saved and improved the lives of over five million rural families in Africa.
LinkedIn: https://www.linkedin.com/in/david-dodson-author-investor/
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| Elevated Talent Acquisition: Tips for Successful Hiring in 2024 with Ken Schmitt | Ep #93 | 13 Feb 2024 | 00:41:23 | |
Welcome to a new episode of Building Better Managers! I'm your host, Wendy Hanson, and I'm very excited to introduce today's guest – TurningPoint Recruiting Founder and CEO, and author of The Practical Optimist: An Entrepreneurial Journey Through Life's Turning Points, Ken Schmitt.
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| Navigating Leadership Challenges in 2024: Insights from New Level Work Coaches | Ep #92 | 30 Jan 2024 | 00:36:47 | |
Welcome to a brand new episode of Building Better Managers! As we step into 2024, join us for an insightful conversation with Daphna Gale and Rachel Peterson, seasoned coaches from New Level Work. Formerly known as BetterManager.
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| New Year - New Level Work with Sonja Lutz | Ep #91 | 16 Jan 2024 | 00:38:14 | |
Welcome to 2024 and our first episode of the year with your host, Wendy Hanson, and our very special guest, Sonja Lutz, New Level Work (formerly BetterManager), CMO.
Sonja Lutz is a multilingual performance marketing and e-commerce dynamo, boasting an MBA and over two decades of global go-to-market (GTM) experience in sectors ranging from tech and SaaS to luxury industries. At her core, Sonja is a storyteller with a rich history of scaling meaningful businesses to unprecedented heights.
© 2019 - 2024 New Level Work | |||
| Laughing into the Future: Exploring AI, Humor, and Learning with Melissa Looney | Ep #90 | 19 Dec 2023 | 00:30:53 | |
Join Wendy Hanson and Melissa Looney on "Building Better Managers" for a lively exploration of AI and humor. Melissa, a learning professional and doctoral candidate, unveils the evolving role of AI in higher education, spotlighting the curiosity around generative AI like ChatGPT.
LinkedIn: https://www.linkedin.com/in/melissamlooney/
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| Karen Benz: Navigating Change and Empowering Leaders with 1:1 Coaching (Encore) | Ep #114 | 11 Feb 2025 | 00:29:15 | |
Dedicated and high-performing Executive Coach and former Vice President of Coaching at New Level Work, Karen Benz, explores the nuances of coaching in leadership. Learn the importance of understanding what coaching is and isn't, the concept of directed coaching, and the significance of building a strong coaching community. This conversation with host Wendy Hanson highlights the transformative 'Aha' moments experienced by managers during coaching sessions, the differences between internal and external coaching, and the power of perspective in facilitating growth. The importance of feedback and the value of coaching in today's workplace is emphasized, especially in navigating challenges brought on by recent global events.
Karen Benz is an experienced Executive Coach (and former VP of Coaching at NLW) with an extensive background in leadership and management. She holds a B.S. (Bryant University) and M.S. in Management (Salve Regina University). Her experience spans most industries including technology, finance, health care, defense, manufacturing, service, nonprofit, government, and education.
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| 2024 Trends: A Deep Dive into AI Tools for Leaders with Denise Brosseau | Ep #89 | 05 Dec 2023 | 00:41:18 | |
In this episode of "Building Better Managers," host Wendy Hanson welcomes special guest Denise Brosseau to discuss the exciting world of AI tools in leadership. Denise shares her favorite tools, from Chat GPT to otter.ai, Canva, Grammarly, pi.ai, and perplexity.ai.
Twitter: https://twitter.com/thoughtleadrlab
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| Navigating Soft Skills for Hard Conversations with Special Guest Sam Horn | Ep #88 | 21 Nov 2023 | 00:32:40 | |
In this episode of Building Better Managers, co-founder of Better Manager, Wendy Hanson, engages in a thought-provoking conversation with renowned author Sam Horn. Together, they explore the intricate landscape of soft skills, focusing on effective communication and strategies for handling challenging conversations in the workplace. Sam shares valuable insights from her latest book, "Talking on Eggshells: Soft Skills for Hard Conversations," offering practical advice and real-life examples.
Meet Sam Horn:
Sam's Contact Info:
For transcripts and other available downloads, please visit the BetterManager website. https://www.bettermanager.co/podcast
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| Boosting Profits Through Leadership Development: John Topping's Insights | Ep #87 | 07 Nov 2023 | 00:27:32 | |
Welcome to "Building Better Managers" with your host, Wendy Hanson, and special guest John Topping, President & COO at BetterManager. In this episode, John shares the results of a recent ROI study conducted by BetterManager.
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| From Burnout to Balance: Expert Advice with Cait Donovan | Ep #86 | 17 Oct 2023 | 00:38:00 | |
Welcome to another insightful episode of "Building Better Managers" with your host, Wendy Hanson, and our special guest, Cait Donovan. Today, we're diving deep into the world of burnout, how it affects us personally and professionally, and most importantly, how we can prevent it.
Cait has always delivered practical strategies and insights to help individuals, organizations, and leaders recognize and combat burnout. With over 200 podcast episodes, her show "Fried. The Burnout Podcast" is a valuable resource in the quest for work-life balance and psychological safety. Cait's engaging approach fosters a culture of well-being and resilience. Cait is also a dedicated Burnout Recovery Coach, providing 1:1 coaching services to individuals who find themselves in the throes of burnout. Her 3-month programs are designed to kickstart the recovery journey, offering valuable tools and a roadmap for navigating burnout with grace.
Facebook: https://facebook.com/groups/friedtheburnoutpodcast
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| Leading with Heart: Meg Donovan's Journey to Vulnerable Leadership | Ep #85 | 03 Oct 2023 | 00:38:23 | |
Welcome to "Building Better Managers," hosted by Wendy Hanson with special guest Meg Donovan. Today, we explore vulnerability in leaders, a concept popularized by Brene Brown. Our special guest, Meg Donovan, Chief People Officer at NextThink, shares her personal experience of vulnerability and empathy in the workplace. Meg's journey through personal challenges revealed the power of empathy, which forms the foundation for allowing teams to be vulnerable and fostering trust, loyalty, and commitment.
Twitter: https://twitter.com/MegNexthinker
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| Cultivating Gratitude in Leadership: Insights from Star Dargin's Journey | Ep #84 | 19 Sep 2023 | 00:38:37 | |
Welcome to another insightful episode of "Building Better Managers," the podcast hosted by Wendy Hanson. In today's engaging conversation, Wendy welcomes a special guest, Star Dargin, a seasoned coach and expert in the field of gratitude. Join Wendy and Star as they explore the remarkable impact of gratitude on workplace culture and leadership.
Meet Star Dargin: Star is an accomplished author, having written "Leading with Gratitude" and numerous articles for Forbes, and she's set to release her next book in 2024, addressing the challenges of gratitude in modern workplaces.
Star's Contact Info: Website: http://www.starleadership.com
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| Cultivating a Culture of Appreciation: Insights from Wendy Hanson | Ep #83 | 05 Sep 2023 | 00:25:28 | |
Welcome to Building Better Managers, the podcast that explores the important work of managers, hosted by Wendy Hanson. In this episode, Wendy takes center stage to discuss one of her favorite topics: gratitude, recognition, and appreciation. Join her as she delves into the heart of these essential values and their impact on creating a thriving workplace culture.
For transcripts and other available downloads, please visit the BetterManager website. https://www.bettermanager.co/podcast
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