Hello and welcome to another episode of This is HCD. I'm delighted to have you with me for another cracking episode this time with Heather Hansen.. author of the book Unmuted a fantastic book for anyone practicing their craft in organisations who strive to improve comprehension, understanding and better and more effective use of language. As many of you will probably know, my name is Gerry Scullion and I'm a service designer based in Ireland. I offer service design training, user experience design training and also my Visualisation Methods for Change Makers course on my website and offer this in house for businesses. So if you're in an organisation and looking for training, please get in touch with me. So let me tell you about Heather. Heather is based in Singapore where they run Global Speech Academy, an organisation focussed on improving the quality of communication across the departments and teams. We chat in great detail about language bias. Heather comes from the US and we speak about all of that jargon that permeates the tech business such as “ping me” or “circle back” - where this comes from what and not only what underpins it but also the effect this has on a day to day basis. It’s exclusionary and exclusive. Link: https://globalspeechacademy.com/about/heather-hansen/ LinkedIn: https://www.linkedin.com/in/hansenheather This is HCD Links Coaching and Mentoring https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers Video Courses Service Design : https://www.thisishcd.com/courses/video-on-demand-introduction-to-human-centered-service-design-using-journey-mapping Visualisation Methods for Change Makers: https://www.thisishcd.com/courses/visualisation-methods-for-change-makers Service Blueprint Essentials: https://www.thisishcd.com/courses/service-blueprint-essentials Journey Mapping Fundamentals: https://www.thisishcd.com/courses/journey-mapping-fundamentals Stakeholder Mapping Essentials: https://www.thisishcd.com/courses/stakeholder-mapping-essentials Become a Patron (Ad-Free Stream) https://www.thisishcd.com/become-a-patron Join our newsletter https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd Free email guides 7 Days of Awesome Journey Map Tips: https://www.thisishcd.com/landing/7-day-killer-journey-mapping-tips Our partner links Webflow is our web partner https://webflow.grsm.io/o6ox60tdryl2 Descript powers out production https://www.descript.com/?lmref=eXj7zA CastUp edits our shows http://app.usecastup.com/podcaster-school I prepare notes with Speechify https://share.speechify.com/mzuLDOo All music on this podcast is from our pro level Artist account - and we love them for it! https://artlist.io/Gerry-292475 Learn more about your ad choices. Visit megaphone.fm/adchoices

Today on the show I speak with Sarah Clearwater about a Design Leadership white paper that she instigated and curated, speaking to many people across various organisations. Sarah's based in New Zealand, and I drill deeper into the background of the paper. Website: https://www.sarahclearwater.com/ LinkedIn: https://www.linkedin.com/in/sarahclearwater/?originalSubdomain=nz This is HCD Links Coaching and Mentoring https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers Video Courses Service Design : https://www.thisishcd.com/courses/video-on-demand-introduction-to-human-centered-service-design-using-journey-mapping Visualisation Methods for Change Makers: https://www.thisishcd.com/courses/visualisation-methods-for-change-makers Service Blueprint Essentials: https://www.thisishcd.com/courses/service-blueprint-essentials Journey Mapping Fundamentals: https://www.thisishcd.com/courses/journey-mapping-fundamentals Stakeholder Mapping Essentials: https://www.thisishcd.com/courses/stakeholder-mapping-essentials Become a Patron (Ad-Free Stream) https://www.thisishcd.com/become-a-patron Join our newsletter https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd Free email guides 7 Days of Awesome Journey Map Tips: https://www.thisishcd.com/landing/7-day-killer-journey-mapping-tips Our partner links Webflow is our web partner https://webflow.grsm.io/o6ox60tdryl2 Descript powers out production https://www.descript.com/?lmref=eXj7zA CastUp edits our shows http://app.usecastup.com/podcaster-school I prepare notes with Speechify https://share.speechify.com/mzuLDOo All music on this podcast is from our pro level Artist account - and we love them for it! https://artlist.io/Gerry-292475 Learn more about your ad choices. Visit megaphone.fm/adchoices

A number of months ago, I was researching for my keynote in Scotland in June this year, and I stumbled across the work of Superdot studio in Switzerland. I was blown away by all the amazing work that they had done and was thrilled to see that they were in the process of publishing their book, Visualising Complexity - A Modular Information Handbook. I purchased it and from the moment it arrived on my desk, it has not been too far away. I show it to people on Zoom calls and any of the trainings that I have been doing. I have recommended it to many of my peers. I feel so lucky to have this podcast, as it allows me to reach out to people I truly respect and connect with them over a conversation, and I did just that with this book. I connected with Darjan, and we had an amazing conversation. We explored the process that both he and his partner, Nicole follow when visualising complexity. One of the things that struck me the most from this conversation, was just how analogue the process of brilliance is. A lot of what I took away from this conversation was just how much space and air that Darjan and leave in their work, to let things sit, and include elements of structured exploration before arriving on a visual language and approach to their work. Too often, I find we (and I include myself in this) have tools in place and in mind when we are researching. As in, many of us know and fall into that category of “well, we will be creating a journey map, or a blueprint, as we know this worked for X project”. This isn’t what you hear in this conversation. We talk about the process deeply. How they move from chaos to simplicity. Episode links Buy the book:  Visualizing Complexity: Modular Information Design Handbook Superdot Studio Connect with Darjan: https://www.linkedin.com/in/darjanhil/?originalSubdomain=ch NEW COURSE: Service Design : https://www.thisishcd.com/courses/video-on-demand-introduction-to-human-centered-service-design-using-journey-mapping Become a Patron of This is HCD / https://www.thisishcd.com/become-a-patron Sign up to This is HCD Newsletter / https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd Learn more with This is HCD / https://www.thisishcd.com/courses Coaching for Change-Makers / https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers FREE GUIDE - 7 Days of Awesome Journey Map Tips: https://www.thisishcd.com/landing/7-day-killer-journey-mapping-tips Follow Gerry Scullion on Twitter / https://twitter.com/gerrycircus Follow This is HCD on Twitter / https://twitter.com/thisishcd Our partner links We recommend Webflow for all web design and development needs.‍ Webflow: Create a custom website | No-code website builder We used Descript to power our podcast ‍Descript | All-in-one video & podcast editing, easy as a doc Our podcast is edited by the A-Team at CastUp / Enquire with them about editing. ‍Learn more and connect with Castup Learn more about your ad choices. Visit megaphone.fm/adchoices

There's some of you might know the Top Tasks methodology already and even if you do, I'd encourage you to listen to this episode, as I break down the method to better understand the mechanics behind Top Tasks, and also get Gerry's insights into where it works well - as well as looking at the origins of the method. There's so much wisdom in this episode, I just know you'll enjoy it - Gerry McGovern on Twitter Sign up to Gerrys McGoverns amazing newsletter Buy Gerry's books and specifically the new Top Tasks book This is HCD is brought to you by Humana Design Follow This is HCD us on Twitter Follow This is HCD on Instagram Sign up for our newsletter Join the This is HCD Slack Channel Follow us on Medium   Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, I caught up with a great friend of the podcast, Andy Polaine. Most of you will probably be familiar with Andy's work with Fjord and also as co-author of Service Design - from Insights to implementation on Rosenfeld Media, a book that has become one of the defining service design books over the last number of years. I was hosting Service design Days in Barcelona this year and had lots of fun meeting the European service design community. It was a jam-packed few days for me but managed to capture some great conversations that all followed a similar theme to what myself and John Thackara covered in his episode recently, and that is, we need to consider not only what we produce but how we actually produce it. Andy's keynote was fantastic and had some wonderful metaphors about how we have lost some of the natural cadence and craft through new work please like Agile and Lean. Christmas giveaways  Also before I jump in I want to let you all know I'm working on creating a very very special newsletter for Christmas with lots of the world's best book companies and authors, so if you're not in the podcast newsletter, you should sign up for our newsletter. This Christmas newsletter will include discounts and giveaways, just in time for those Christmas stocking fillers. Right, let's get into the episode. Links from this episode Andy's slides from Service Design Days, Barcelona Connect with Andy on @Apolaine on Twitter, his website at polaine.com, via Fjords website at Fjordnet.com  Read the transcript of this episode at thisisHCD.com Buy Andy's book that he co-authored 'Service Design - From Insight to Implementation' This is HCD is brought to you by Humana Design Follow This is HCD us on Twitter Follow This is HCD on Instagram Sign up for our newsletter Join the This is HCD Slack Channel Follow us on Medium   Learn more about your ad choices. Visit megaphone.fm/adchoices

Hello and welcome to another episode of this is HCD. My name is Gerry scullion and I'm a service design principal based in Ireland. In this episode, we caught up with Frank Long, one of Ireland's UX forefathers. Frank mentored me way back in the nineties and shortly after he began working in the usability and accessibility space for Frontend, one of Europe's oldest UX consultancies. A number of years ago when I was living in Sydney, I began to see Frontend winning awards, left right and center, such as at the iXDA awards in America, then again in Lyon and UX Awards and so on, beating some stiff competition to some of the biggest design awards in the design world. Now I wanted to go and dig a little deeper to understand what they were doing internally and how they were doing it and turns out they created an initiative called DesignFix. Links mentioned inside this episode Frontend.com Video: iXDA video of Mymilkman.ie  Download whitepaper 'Design Principles for civil dialogue' Video: The Future vision of migrant healthcare This is HCD is brought to you by Humana Design Follow us on Twitter Follow on Instagram Sign up for our newsletter Join our Slack Channel Follow us on Medium   Learn more about your ad choices. Visit megaphone.fm/adchoices

Before I tell you a little bit about this episode, I wanted to congratulate Sarah (and Lou) who got married at the weekend. From everyone at This is HCD, we raise a glass an wish you a lifetime of happiness together! Hello and welcome to another episode of. This is HCD. My name is Gerry scullion and I'm a service design principle based in Dublin city, Ireland. I recently caught up with our next guest, Sarah. Sarah is a designer and CEO and cereal idea generator. She's co-founded, SNOOK, my police, Mydearest Scotland, our pride and the matter for this work. She was awarded a Google Fellowship for her work in technology and democratic innovation and named as one of Good Magazines 100-extraordinary individuals tackling global issues in a creative way daily. Sarah is a CEO of SNOOK an award-winning global design consultancy based in London and Glasgow. SNOOK on a mission to design a new program that works better for people and this is a perfect segue into what we discussed. We caught up recently in Dublin to talk about kickstarting a design revolution and what that actually means, how we can get design into the social consciousness - Sarah links Follow Sarah on Twitter Snook website This is HCD is brought to you by Humana Design Follow us on Twitter Follow on Instagram Sign up for our newsletter Join our Slack Channel Follow us on Medium   Learn more about your ad choices. Visit megaphone.fm/adchoices

Hello and welcome to another episode of 'This is HCD'. My name is Gerry Scullion and I'm a service design principal now based in Dublin, Ireland. In this episode we caught up with the brilliant Patrick Quattlebaum, co-author (alongside Chris Risdon) of the fantastic new Rosenfeld media book 'Orchestrating Experiences'. Patrick is founder of StudioPQ and former managing director of the service design consultancy Adaptive Path before its acquisition, after of which he was the Head of Service Design and Senior Director of Design at Capital One. Patrick on Twitter Buy the book on Rosenfeld Media Connect with Patrick on LinkedIn This is HCD is brought to you by Humana Design Follow us on Twitter Follow on Instagram Sign up for our newsletter Join our Slack Channel Follow us on Medium   Learn more about your ad choices. Visit megaphone.fm/adchoices

Hello and welcome to another episode of ‘This is HCD'. My name is Gerry Scullion and I'm a service design principal now based in Dublin, Ireland. Recently I caught up with Sarah Richards in London. Sarah's a founder of Content Design in London, an organisation focused on delivering content designed training courses as well as working with organisations to help build the content design function internally. Sarah previously held the role of head content design within the GDS, the government digital services team for the gov.uk. And in this conversation we actually go back in time to discuss what that was like, working with people who had no idea what content design was and how Sarah worked around that. Also joining in in this conversation was Joris Beets, international service design director for EY Seren in London. Sarah on Twitter Content Design website Buy 'Content Design' the book (Amazon UK) Joris on Twitter This is HCD is brought to you by Humana Design Follow us on Twitter Follow on Instagram Sign up for our newsletter Join our Slack Channel Follow us on Medium Learn more about your ad choices. Visit megaphone.fm/adchoices

This is HCD is brought to you by Humana DesignIn this episode, I caught up with Victor Rodrigues, the chief software architect and user experience advocate for Cochlear, one of Australia's most loved and most successful innovation success stories. For anyone who is unaware, Cochlear produce implantable solutions for the profoundly deaf. And for anyone with their technological finger on the pulse may have seen late last year on all the tech websites a partnership between Apple and Cochlear. This basically allows people with the device to stream audio from their Apple device directly to the Cochlear device. We discussed how this idea came about internally at Cochlear and how does a good idea enter the business conversation internally and what Victor did over a decade ago to get the design buy-in at the board level and what impact this had to the business overall. Learn more about your ad choices. Visit megaphone.fm/adchoices

This is HCD is brought to you by Humana DesignIn this episode we caught up with Marc Stickdorn, co-author of ‘This is Service Design Thinking Book’ and most recently the epic and one of the most important design books in yonks, ‘This is Service Design Doing’, a book that has been celebrated in the service design community like it’s the millennium.  Update May 2018 - We have a number of copies of the book to giveaway to people subscribed to our fortnightly newsletter. Thanks to More than Metrics and O'Reilly Media in New York for their support of the podcast. Sign up now  Thanks to theRSA.org for being patrons of the podcast. Links from this episode This is Service Design Doing Book (There's a fantastic free PDF download of Free Methods) This is Service Design Thinking Book Website One of my favourite customer journey mapping tools - Smaply Mobile ethnography tool - Experience Fellow Who is Marc Stickdorn? Follow Marc Stickdorn on Twitter Read the transcript of this episode Learn more about your ad choices. Visit megaphone.fm/adchoices

This is HCD is brought to you by Humana DesignHello! I'm Gerry Scullion, and in this episode, we have the brilliant Greg Bernarda, who some of you might know of being co-author of the excellent Value Proposition Design book by Strategyser. This book has been adopted by many service designers, product managers and business designers around the world - so it should be familiar to a lot of the listeners today. So, today's topic is an absolutely massive one "most organizations still largely live in the 20th century, in a world where the key currency for success has been ‘exploitation’. But in the 21st century, the name of the game is ‘innovation’. Those are two very different capabilities. Exploitation is about excelling at executing, and scaling products and services in a largely known environment. Innovation is about navigating the unknown, exploring possibilities, and experimenting with new ways of creating value for people with ever-evolving needs." Service Design, Product Management, UX are all part of the later. I'm really excited to get into this. Also joining this episode is the wonderful Nick Coster, co-founder of Brainmates.com Read the transcript of this interview Business Model Design for 21st-century companies on Strategyser Connect with Greg on LinkedIn GregBernarda.com Free 100-page preview of Value Proposition Design book Buy the Value Proposition Design book   Learn more about your ad choices. Visit megaphone.fm/adchoices

This episode is the second part in a two-part series with Andy Polaine, the regional APAC design director for Fjord and Simon McIntyre who is the Associate Dean of Education in UNSW, formally COFA, the College of Fine Art and Design. In the first part, we spoke about the problems faced in education and spoke about some of the origins of these problems. This episode builds on that but goes deeper into the work that UNSW is undertaking about redesigning the university with a focus on enabling a culture that will better place their students for the future. What's so good about this combination of Andy and Simon is not only have they worked together before but is the relationship between Andy's service design history and his academic past in teaching in Europe. Together with Simon, they approach the subject of the future of education with pragmatism. Simons email mentioned in this episode S.McIntyre@unsw.edu.au Connect with Andy on @Apolaine on Twitter, his website at polaine.com, via Fjords website at Fjordnet.com  Read the transcript of this episode at thisisHCD.com Join the This is HCD Newsletter and receive a fortnightly email with interesting design related and industry links Help the podcast grow by reviewing it on iTunes TIHCD is brought to you by Humana Design         Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode I speak with Steven Russell, a service designer and now Innovation Manager at Stagecoach bus in the UK. We chat about autonomous buses - a project that Steven has been working on for quite some time. Now, no longer in the realms of movies like Back to the Future 2, it’s not too far away. How far I hear you ask? Well at some point this year, Edinburgh will hopefully become one of the first cities in the world to start rolling the service out in a R and D capacity. We chat about all the ins and outs about the process, and discuss what the service might look like, potential service failures and other industry dependencies like insurance (who is responsible in the case of accidents) and also how to prepare society for visual of seeing a bus with people driving down the road, with no human driver at the wheel. Note: Since recording the launch date for the autonomous bus service has been announced. It will open to the public on Monday, the 15th of May. Other useful links Become a Patron of This is HCD / Become a Patron Sign up to This is HCD Newsletter / Stay up to date with This is HCD Learn more with This is HCD / Courses on Service Design, Human Centered Design, UX Design, Research Coaching for Change-Makers / Coaching & Mentoring for Innovators & Change-Makers FREE GUIDE - 7 Days of Awesome Journey Map Tips: FREE 7-DAY GUIDE - Killer Journey Mapping Tips Follow Gerry Scullion on Twitter / gerrycircus Follow This is HCD on Twitter / thisishcd Our partner links We recommend Webflow for all web design and development needs.‍ Webflow: Create a custom website | No-code website builder ‌ We used Descript to power our podcast ‍Descript | All-in-one video & podcast editing, easy as a doc ‌ Our podcast is edited by the A-Team at CastUp / Enquire with them about editing. ‍Learn more and connect with Castup Learn more about your ad choices. Visit megaphone.fm/adchoices

This is HCD is brought to you by Humana DesignIn this episode, we caught up with Andy Polaine who is Regional APAC Design Director for Fjord and also professor Simon McIntyre from UNSW to discuss the future of education and ask the mammoth question of, "Is education broken?". This episode is sponsored by Sustain Digital via a $500 donated to CaraCare.org.auSustain Digital is a recruitment company with a difference, they are ethical and are really passionate about what they do with global recruitment experience. So they're not your typical recruiters and they give back to the community. So most importantly they find the best talent, so they're like a matchmaker between employers and employees. If you’d like to get in touch with their founder Hollie Colbert you can do so via hollie@sustaindigital.com. Thanks so much for the donation Hollie! Links- Simons email mentioned in this episode S.McIntyre@unsw.edu.au- Connect with Andy on @Apolaine on Twitter, his website at polaine.com, via Fjords website at Fjordnet.com  Read the transcript of this episode at thisisHCD.com Join the This is HCD Newsletter and receive a fortnightly email with interesting design related and industry links Help the podcast grow by reviewing it on iTunes TIHCD is brought to you by Humana Design   Learn more about your ad choices. Visit megaphone.fm/adchoices

This is HCD is brought to you by Humana DesignIn this episode, we speak to the brilliant Megan Dell. Megan is a Human Center of Design leader based in Melbourne Australia and is currently head of UX for 99 Designs. We get Megan’s perspective on what makes a good and a bad leader and drill deeper into the organizational and cultural considerations that let the Human Center of Design methodology bloom. TIHCD is brought to you by Humana Design Learn more about your ad choices. Visit megaphone.fm/adchoices

We caught up with Anthony Quinn recently and had a fascinating conversation. For anyone who has seen Anthony speak at design, conferences will know what a strong design thinker he is. We chat about how he got into design, how motivations and also took questions relating to the topics of career challenges from people working in the industry, and also how to increase your influence in an organisation. This is HCD is brought to you by Humana Design Anthony Quinn, Principal at Dynamic4.com Anthony Quinn, Principal, Dynamic4 Like you, Anthony Quinn, wants a world that’s more connected, knowledgeable, sustainable and equitable. At Dynamic4, he draws on over 25 years of hands-on experience to inspire, motivate and enable people to reach their potential to use design to that end. LinkedIn https://www.linkedin.com/in/anthonyquinncxdesigndirector Twitter @AnthonyQuinnArt Attendees Vera Chan is a Senior User Experience designer at Symplicit. She has worked with a variety of clients such as NBNco, Telstra, Transport for NSW, Westpac and most recently with NAB. She’s a local leader of IxDA Sydney. She is the co-organiser of the Mentoring program at IxDA Sydney, which provides a platform for new designers to be mentored by someone more experience. LinkedIn: https://www.linkedin.com/in/verawatychan/ Dharawan Noller is a Service Designer at Westpac. She believes human centred design, storytelling and visual thinking are powerful ways to improve the lives of everyday people. Her background is in customer experience research, various visual support for strategy projects, with roots in Industrial Design and Architecture. Link: www.dharawan.com/ Kevin Chan, UX Designer Peter Nesic, Product Manager Links mentioned in the podcast Jetpack For Changemakers is a free, 2-hour workshop for people who want to build a strong for-purpose business Jetpack.Dynamic4.Com Power by Jeffrey Pfeffer Management BS, also by Jeffrey Pfeffer Secrets of Power Negotiating, by Roger Dawson (Full of very useful tactics) Join in the Slack channel https://www.thisishcd.com/join-the-this-is-hcd-slack-community/ Humana Design https://www.humana.design This is HCD Facebook: https://www.facebook.com/thisisHCD This is HCD Twitter: https://www.twitter.com/thisisHCD Join the This is HCD Newsletter We send out a fortnightly newsletter for anyone interested in human-centered design, updates about new podcasts, and any related news that we think you might be interested in. https://www.thisishcd.com/join/subscribe-to-our-fortnightly-newsletter/ TIHCD is brought to you by Humana Design Learn more about your ad choices. Visit megaphone.fm/adchoices

Hello and welcome to Bringing Design Closer. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems. In this episode I chat with Dee Seaver from Philips about the role of the Service Design function within organisations and the interconnectedness towards how academia prepares designers towards either agency or in-house practice. It may seem like a small nuance, but it’s a really interesting conversation to have and reflect. It’s a good episode and hope you enjoy it. Also, thank you so much to everyone who has been leaving so many wonderful reviews for the podcast. I recently checked and saw lots of reviews trickling in from across the internet. If you like what we do, leave a review wherever you are listening…it helps me out and helps others find the podcast too! Let’s get into it... NEW COURSE: Service Design : https://www.thisishcd.com/courses/video-on-demand-introduction-to-human-centered-service-design-using-journey-mapping Become a Patron of This is HCD / https://www.thisishcd.com/become-a-patron Sign up to This is HCD Newsletter / https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd Learn more with This is HCD / https://www.thisishcd.com/courses Coaching for Change-Makers / https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers FREE GUIDE - 7 Days of Awesome Journey Map Tips: https://www.thisishcd.com/landing/7-day-killer-journey-mapping-tips Follow Gerry Scullion on Twitter / https://twitter.com/gerrycircus Follow This is HCD on Twitter / https://twitter.com/thisishcd Our partner links We recommend Webflow for all web design and development needs.‍ Webflow: Create a custom website | No-code website builder We used Descript to power our podcast ‍Descript | All-in-one video & podcast editing, easy as a doc Our podcast is edited by the A-Team at CastUp / Enquire with them about editing. ‍Learn more and connect with Castup Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode I caught up with Oliver Weidlich, of Contxtu.al Sydney, formerly known as Mobile Experience. I’ve met Oliver several times over the years whilst living in Sydney, always in passing, and never in detail, but was always hugely impressed when I saw him speak about Design, and here is no different. We focus our conversation on spatial computing, and get straight into the nitty gritty of what this is, and how it will radically change how we design services and experiences. We chat about the complexity of data ownership, and build on the conversation threads that myself and Scott Jensen spoke several months ago. Oliver is awesome and I know you will love this conversation. https://www.contxtu.al/spatialcomputing Other useful links Become a Patron of This is HCD / https://www.thisishcd.com/become-a-patron Sign up to This is HCD Newsletter / https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd COURSES with This is HCD / https://www.thisishcd.com/courses COACHING for Change-Makers / https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers FREE GUIDE - 7 Days of Awesome Journey Map Tips: https://www.thisishcd.com/landing/7-day-killer-journey-mapping-tips Follow Gerry Scullion on Twitter / https://twitter.com/gerrycircus Follow This is HCD on Twitter / https://twitter.com/thisishcd Our partner links We recommend Webflow for all web design and development needs.‍ Webflow: Create a custom website | No-code website builder We used Descript to power our podcast ‍Descript | All-in-one video & podcast editing, easy as a doc Our podcast is edited by the A-Team at CastUp / Enquire with them about editing. ‍Learn more and connect with Castup Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode I caught up with Charlotte Fontaine, an incredible service designer in the UK. We speak about Kalda, a service that has really opened my eyes through my own naivety and in exposure to the needs of people within the LGBTQIA+ community. We chat about the nuances that persist for people from within the community to access therapy, and how Kalda offers a community led service that includes connecting people to therapists who can better relate to the needs from within the LGBTQIA+ community. I was quite nervous speaking about this topic, and I bring this up in the conversation, why I was feeling this. How I personally can continue on my learning journey to become more aware and become a much better ally to the community - hopefully my vulnerability can help others who may feel the same, build on this and have conversations to help grow and support the community better. Links Link for Kalda app: https://onelink.to/kwqzr2 Link for Stonewall: https://www.stonewall.org.uk/ Connect with Charlotte: https://www.linkedin.com/in/charlotte-fountaine/?originalSubdomain=uk Other useful links Become a Patron of This is HCD / Become a Patron Sign up to This is HCD Newsletter / Stay up to date with This is HCD Learn more with This is HCD / Courses on Service Design, Human Centered Design, UX Design, Research Coaching for Change-Makers / Coaching & Mentoring for Innovators & Change-Makers FREE GUIDE - 10 UX Laws of UX: FREE GUIDE - 10 Laws of User Experience (UX) FREE GUIDE - 7 Days of Awesome Journey Map Tips: FREE 7-DAY GUIDE - Killer Journey Mapping Tips Follow Gerry Scullion on Twitter / gerrycircus Follow This is HCD on Twitter / thisishcd Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode I caught up with Roya Azadi, strategic director at Paper Giant, a design consultancy based in Melbourne, Australia. I follow a few places on my personal social accounts and really respect the work that the folks at Paper Giant do, and was really excited when I saw a project that they did with the Supreme Court in Victoria around accessing Justice. We chat about the project is detail, how Roya and the fellow team members built trust, worked alongside other consultancies, remained focussed on the analogue, and also what Roya brought to the project themselves, through their own story. It’s a great conversation. https://www.papergiant.net/work/a-user-experience-strategy-to-improve-access-to-justice-at-the-supreme-court https://www.linkedin.com/in/royaaazadi/?originalSubdomain=au Other useful links Become a Patron of This is HCD / Become a Patron Sign up to This is HCD Newsletter / Stay up to date with This is HCD Learn more with This is HCD / Courses on Service Design, Human Centered Design, UX Design, Research Coaching for Change-Makers / Coaching & Mentoring for Innovators & Change-Makers FREE GUIDE - 10 UX Laws of UX: FREE GUIDE - 10 Laws of User Experience (UX) FREE GUIDE - 7 Days of Awesome Journey Map Tips: FREE 7-DAY GUIDE - Killer Journey Mapping Tips Follow Gerry Scullion on Twitter / gerrycircus Follow This is HCD on Twitter / thisishcd Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode I caught up with Bronwyn Van Der Merwe, VP of Design at Culture Amp. We speak about Design Culture and tap into Bronwyn’s absolutely incredible background and personal experience that saw Bronwyn spearhead the evolution of Fjord in APAC regions. What were the key things that Bronwyn did to ensure the scalability of a design culture at Fjord in Australia, and also when it scaled into Asian regions like Singapore and Japan. How did they balance the local culture in each region and touch on how this was handled as the merger between Fjord and Accenture unfolded, that ultimately saw two cultures merge. We speak about Bronwyn’s past, tapping into their Commerce background, and how this ultimately provides them with a brilliant lens to peer through when looking at the commercial impact of Design. We chat about the work that they are doing at Culture Amp, and the special culture that is unfolding within the business. I say this lightly, but this is a must listen to anyone in Design leadership. Links Accenture Song: https://www.accenture.com/au-en/about/accenture-song-index Culture Amp: https://www.cultureamp.com/ LinkedIn: https://www.linkedin.com/in/bronwynvdm/ Other useful links Become a Patron of This is HCD / https://www.thisishcd.com/become-a-patron Sign up to This is HCD Newsletter / https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd Learn more with This is HCD / https://www.thisishcd.com/courses Coaching for Change-Makers / https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers FREE GUIDE - 7 Days of Awesome Journey Map Tips: https://www.thisishcd.com/landing/7-day-killer-journey-mapping-tips Follow Gerry Scullion on Twitter / https://twitter.com/gerrycircus Follow This is HCD on Twitter / https://twitter.com/thisishcd Learn more about your ad choices. Visit megaphone.fm/adchoices

Hello and welcome to Bringing Design Closer. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems. In this episode I speak with Melis Senova author of This Human and soon to be published book, Design Character. On Meliss' website they say “I help leaders find a deeper source to fuel their potential for leading others to have great impact in the world.” And we speak openly about Melis’s own journey of self-discovery and journey that has led her to a Phd in Human Centered Design, Co-Founding Huddle and now running her community for designers, titled This Human. Before we jump in, I have a favour to ask. I've been creating content for This is HCD for over 5-years or so, all for the love of sharing knowledge to the global design community. One thing you could do is leave a review (preferably a 5-star one!), as it helps us grow our community - every little helps. Even if you don’t review, you can go one better by telling people you work with about the podcast. Thanks so much - let’s jump in to the episode •https://melissenova.com •https://thishuman.com Learn more about Melis's new book: https://www.bispublishers.com/design-character.html Other useful links Become a Patron of This is HCD / Become a Patron Sign up to This is HCD Newsletter / Stay up to date with This is HCD Learn more with This is HCD / Courses on Service Design, Human Centered Design, UX Design, Research Coaching for Change-Makers / Coaching & Mentoring for Innovators & Change-Makers FREE GUIDE - 7 Days of Awesome Journey Map Tips: FREE 7-DAY GUIDE - Killer Journey Mapping Tips Follow Gerry Scullion on Twitter / gerrycircus Follow This is HCD on Twitter / thisishcd Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode I speak Hinrich von Haaren, Co-Founder of Content Design Academy at Content Design London and now author of Content Transformation - a fantastic book that no doubt will find its way into the hands of the UX and Service Design community over the coming months. It’s an awesome book and read and we chat about this exclusively in this episode. The book sets out to enable a content alpha to occur in businesses, how to go about this, including setting it up and all the way through to measurement. Hinrich is awesome and know you are going to enjoy this podcast - so let’s jump in •Buy the book: https://contentdesign.london/shop/content-transformation-by-hinrich-von-haaren-paperback •https://www.linkedin.com/in/hinrich-von-haaren-05768a15/?originalSubdomain=uk Other useful links Become a Patron of This is HCD / Become a Patron Sign up to This is HCD Newsletter / Stay up to date with This is HCD Learn more with This is HCD / Courses on Service Design, Human Centered Design, UX Design, Research Coaching for Change-Makers / Coaching & Mentoring for Innovators & Change-Makers FREE GUIDE - 7 Days of Awesome Journey Map Tips: FREE 7-DAY GUIDE - Killer Journey Mapping Tips Follow Gerry Scullion on Twitter / gerrycircus Follow This is HCD on Twitter / thisishcd Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode I speak with Ben Reason, Founding Partner of Live|Work in the UK. Ben has co-authored Service Design from Insight to Implementation and Service Design for Business: A Practical Guide to Optimizing the Customer Experience released in 2016. In this conversation we chat about a few things, but mainly around Ben’s own journey through Design, starting out in Liverpool in the mid-90’s and his entry into the world of Service Design later that decade. We chat about the work Live|Work do and also a new framework titled Three Velocities of Change - what this means, where it originated and why this is so important to not only Ben, but to the LiveWork team. https://www.linkedin.com/in/breasy/ https://www.linkedin.com/feed/update/urn:li:activity:7008020506171875328/ https://liveworkstudio.typeform.com/to/KQpMlnmc?typeform-source=www.linkedin.com Other useful links Become a Patron of This is HCD / Become a Patron Sign up to This is HCD Newsletter / Stay up to date with This is HCD Learn more with This is HCD / Courses on Service Design, Human Centered Design, UX Design, Research Coaching for Change-Makers / Coaching & Mentoring for Innovators & Change-Makers FREE GUIDE - 7 Days of Awesome Journey Map Tips: FREE 7-DAY GUIDE - Killer Journey Mapping Tips Follow Gerry Scullion on Twitter / gerrycircus Follow This is HCD on Twitter / thisishcd Learn more about your ad choices. Visit megaphone.fm/adchoices

Earlier this year, I attended a conference in Nuremberg called Teaming with AI, run by my good friends, Markus Edgar Hormess, Adam Lawrence from WorlPlayExperience and also today’s guest, Florian Bailey. The day before the event, myself and Florian spent some time together and hung out and explored the office where he was based. In passing, Florian mentioned he also was co-founder of Etz a 2-Star Michelin restaurant. I actually thought he was joking, but no, one of his businesses was the most incredible restaurant. The reason why I thought he was joking was, I’ve watched those documentaries on how demanding these types of restaurants can be - and I knew Florian was already super busy with his User Centered Strategy business, Nurenberg Festival etc The next day, at the event, Etz provided all the food. The food was extremely special but that wasn’t the bit that I was most interested in. I was interested in the journey that Florian and his co-founder went on to get to this point. I mentioned that I had walked around the office space, well this is the same space that Markus and Adam use for their amazing This is Service Design Doing workshops from time to time. But it’s also the same space that Florian used to test the prototype for the restaurant - where was the line of visibility, the line of interaction. I wanted to drill a little deeper into these areas and learn more about that journey, what worked, what didn’t work. So if you’re looking for an awesome example of a world-class business that utilises service design methods - look no further. https://etzrestaurant.com/ https://www.linkedin.com/in/florian-bailey-b301512 This is HCD Links Coaching and Mentoring https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers Video Courses Service Design : https://www.thisishcd.com/courses/video-on-demand-introduction-to-human-centered-service-design-using-journey-mapping Visualisation Methods for Change Makers: https://www.thisishcd.com/courses/visualisation-methods-for-change-makers Service Blueprint Essentials: https://www.thisishcd.com/courses/service-blueprint-essentials Journey Mapping Fundamentals: https://www.thisishcd.com/courses/journey-mapping-fundamentals Stakeholder Mapping Essentials: https://www.thisishcd.com/courses/stakeholder-mapping-essentials Become a Patron (Ad-Free Stream) https://www.thisishcd.com/become-a-patron Join our newsletter https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd Free email guides 7 Days of Awesome Journey Map Tips: https://www.thisishcd.com/landing/7-day-killer-journey-mapping-tips Our partner links Webflow is our web partner https://webflow.grsm.io/o6ox60tdryl2 Descript powers out production https://www.descript.com/?lmref=eXj7zA CastUp edits our shows http://app.usecastup.com/podcaster-school I prepare notes with Speechify https://share.speechify.com/mzuLDOo All music on this podcast is from our pro level Artist account - and we love them for it! https://artlist.io/Gerry-292475 Learn more about your ad choices. Visit megaphone.fm/adchoices

I caught up with Emma Carpenter, Head of Design Experience and previously Group Director Fjord Johannesburg, Associate Director at Accenture Song. Emma had been introduced to me several months ago, as I was keen to speak to someone in consulting space inAfrica, to get a better understanding of the social and technical implications for designing services. I am aware the blind spot in this conversation of two white practitioners of Anglo origins talking about Design in Africa, but nevertheless, I found speaking to Emma to be absolutely brilliant.They cover off some of the cultural implications around phone data, and how this perceived restriction drives potentially a more inclusive service. We chat about how western mindsets and tech organisations design for western behaviours and how this may inadvertently result in global information exclusion to African natives who favour less data intense services, which are more likely to be localised. I know you’re going to enjoy this episode... Connect with Emma:https://www.linkedin.com/in/emmacarpenter/ Learn more about your ad choices. Visit megaphone.fm/adchoices

I caught up with Amy Hupe, a content designer and design system consultant based in the UK. In this conversation we drill into what a Design System is and is not, and talk about the governance processes around managing Design Systems - leaning on Amy’s 7year experience whilst working at GDS in the UK and more. Amy is a total rockstar and I know you are going to love listening to her. 8 Feb - https://eventbrite.co.uk/e/writing-design-systems-documentation-tickets-504817993207 15 Feb - https://eventbrite.co.uk/e/writing-design-systems-documentation-tickets-504840249777 https://amyhupe.co.uk https://twitter.com/amy_hupe/ Learn more about your ad choices. Visit megaphone.fm/adchoices

I caught up with Karel Vredenburg, Karel is currently IBM Global Vice President, Client Insights and Research and responsible for leading the company’s global team of researchers and the insights they provide to product, services, and executive teams. Karel joined IBM in 1988 after having done graduate studies, research, and teaching at the University of Toronto. He introduced User-Centered Design at IBM in 1993 and assumed a company-wide role in 1995 leading IBM's community of designers, leading the development of design methods, languages, and technologies, and leading the design of the commercialization of the IBM Watson. In 2013, Karel help found a new IBM Design program together with General Manager of Design, Phil Gilbert, and IBM Fellow, Charlie Hill. Karel personally introduced the new design program which included Enterprise Design Thinking to IBM product development laboratories worldwide and introduced a tailored version of it to IBM consulting services and technology services organizations worldwide from 2014 through 2016. He next focused on the development and activation of Enterprise Design Thinking for client facing professionals worldwide and rolled that to IBM’s top client accounts in 2017 and 2018. He has also conducted workshops with the c-suite and senior executive teams of hundreds of industry leading companies worldwide as well as with startups, scale-ups, and public organizations.  We chat about lots of amazing areas, such as where Design needs to go in the future to be more affective, Design Coaching, Design Education and cover off some of the key insights from the work that Karel and Don Norman have been working towards with the Future of Design Education project. Karel is awesome and I know you will love this conversation -  https://www.futureofdesigneducation.org http://karelvredenburg.com https://www.linkedin.com/in/karelvredenburg/?originalSubdomain=ca Karels podcast https://www.karelvredenburg.com/lifehabitsmentoring Other links Become a Patron of This is HCD / https://www.thisishcd.com/become-a-patron Sign up to This is HCD Newsletter / https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd Follow Gerry Scullion on Twitter / https://twitter.com/gerrycircus Follow This is HCD on Twitter / https://twitter.com/thisishcd Learn more about your ad choices. Visit megaphone.fm/adchoices

I caught up with Jo Szczepanska - a phenomenal design talent based out of Melbourne, Australia. Jo sent me an article that they wrote a while ago about persona’s, and it was so good that I thought we should do an episode to dig into it a little deeper. Jo’s one of my favourite people and designers and is a great brain, and heavily involved in the co-design space. Read article: https://www.thisishcd.com/post/is-it-time-to-refresh-repair-or-retire-your-personas Connect with Jo: https://www.linkedin.com/in/joszczepanska/?originalSubdomain=au Read transcript: https://www.thisishcd.com/episode/jo-szczepanska-is-it-time-to-refresh-repair-or-retire-your-personas Other links Become a Patron of This is HCD / https://www.thisishcd.com/become-a-patron Sign up to This is HCD Newsletter / https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd Follow Gerry Scullion on Twitter / https://twitter.com/gerrycircus Follow This is HCD on Twitter / https://twitter.com/thisishcd Learn more about your ad choices. Visit megaphone.fm/adchoices

I caught up with great friend of the podcast, Amy Bucher. Amy is author of Engaged on Rosenfeld Media and we chat about her role of CBO (chief behavioural officer) at Lirio. On Lirio's website, they state 'Our purpose is to combine the power of behavioural science with artificial intelligence to drive positive behavior change for the betterment of all people'. We chat about how this works within the delicate realms of healthcare - and makes for a fantastic conversation. View transcript, show notes https://www.thisishcd.com/episode/amy-bucher-applying-behavioural-science-within-the-healthcare-realm Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode I chat with Kelly O Dowd, a recently graduate from NCAD in Ireland. We chat about what the experience was like leaving University, her search for jobs, and where they feel there’s opportunity for universities to better support students in that highly emotional stage of life - the transitional period between Uni and working life. Kelly is totally fantastic and I know you will get a lot out of this episode.  Let’s jump into the episode. Full transcript and show notes are available here: https://www.thisishcd.com/episode/kelly-odowd-they-want-you-to-have-so-many-skills-for-an-entry-level-job Become a Patron of This is HCD / https://www.thisishcd.com/become-a-patron Buy Gerry a Coffee / https://thisishcd.ck.page/products/buy-me-a-coffee Sign up to This is HCD Newsletter / https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd Follow Gerry Scullion on Twitter / https://twitter.com/gerrycircus Follow This is HCD on Twitter / https://twitter.com/thisishcd Learn more about your ad choices. Visit megaphone.fm/adchoices

I caught up Mansi Gupta, founder of Unconform. Mansi is a designer, researcher and is working to increase the dialogue regarding the intersection of women and design. She’s been exploring the short comings of Human Centered Design, and we chat openly about where and how she sees the problems.  Transcript and show notes are available on https://www.thisishcd.com Learn more about your ad choices. Visit megaphone.fm/adchoices

I caught up Scott Jenson recently - Scott refers to himself as a battle scarred veteran of the software industry.  He has been doing user interface design and strategic planning for over 30 years. He worked at Apple on System 7, Newton, and the Apple Human Interface guidelines. He was UX director of Symbian, VP of product design for Cognima, managed mobile UX for Google and was a creative director at frog design in San Francisco. Scott returned to Google in 2013 to lead the Physical Web project and research future Android UX concepts. In 2021, Scott left Google to explore life outside. In this episode we drill into Scott’s focus at the moment, Design within FOSS (free and open source software). We plan on recording two episodes, so this is Part 1. Part 2 will follow in early 2023. Become a Patron of This is HCD / https://www.thisishcd.com/become-a-patron Buy Gerry a Coffee / https://thisishcd.ck.page/products/buy-me-a-coffee Sign up to This is HCD Newsletter / https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd Follow Gerry Scullion on Twitter / https://twitter.com/gerrycircus Follow This is HCD on Twitter / https://twitter.com/thisishcd Connect with Scott on LinkedIn / https://www.linkedin.com/in/scottjenson/ Connect with Scott on Mastodon / https://social.coop/@scottjenson Connect with Scott on Twitter / https://twitter.com/scottjenson View Scott's website / https://jenson.org/ Penpot / https://penpot.app/ Open Core / https://dortania.github.io/OpenCore-Install-Guide/ Elastio / https://elastio.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices

I recently caught up for coffee with John Collins, also based in Dublin, and the former Director of Content for Intercom and now an independent consultant working in content marketing for businesses around the world. In this conversation we chat about the role of Content Marketing vs Product Marketing and chat about the massive growth of Intercom over the 7 years that John was there. I put John on the spot (you’re welcome John!) and asked him for the 5-key learnings during this period and also the things that they did that led the business to generating over 1/4 million business leads in that time.  Become a Patron of This is HCD / https://www.thisishcd.com/become-a-patron Buy Gerry a Coffee / https://thisishcd.ck.page/products/buy-me-a-coffee Sign up to This is HCD Newsletter / https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd Follow Gerry Scullion on Twitter / https://twitter.com/gerrycircus Follow This is HCD on Twitter / https://twitter.com/thisishcd Follow John Collins on LinkedIn / https://www.linkedin.com/in/johncollinsireland/ Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode I chat with Marzia Aricò, Design Director at Livework in London, and based in the stunning city of Rotterdam. We chat about service measurement - and some of the new work that Marzia and her colleagues at Livework have been working on to help move the dial forward for organisations in this space. It’s a fantastic conversation and totally enjoyed connecting with Marzia - let’s jump in! Become a Patron of This is HCD / https://www.thisishcd.com/become-a-patron Buy Gerry a Coffee / https://thisishcd.ck.page/products/buy-me-a-coffee Sign up to This is HCD Newsletter / https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd Follow Gerry Scullion on Twitter / https://twitter.com/gerrycircus Follow This is HCD on Twitter / https://twitter.com/thisishcd Marzia on LinkedIn / https://www.linkedin.com/in/marziaarico/ If you like what we do at This is HCD and want to help us - there are a few things you can do; Leave a review wherever you like to listen to the podcast it takes a couple of minutes, but it’s one of the most important thing you can do to show support - every little helps.  Become a Patron. You can get an ad-free stream of the podcast for as little as €1.66 per month and you also get a a shout out as thanks - there’s other plans where you can get exclusive items too. All the money goes directly to editing, hosting and maintaining our website which is a repository for human centered design goodness - with over 220 episodes. Learn more about your ad choices. Visit megaphone.fm/adchoices

Earlier this year, I read an article by one of my heroes, The Edge of U2 in The Guardian. The first item in his list of culture highlights, was the book of todays podcast guest, Neil Theise. Like me, The Edge managed to get an early copy of the book from Neil’s awesome publicist in New York, Nicole Dewey and he too joined the fan club for Notes on Complexity. I have become captivated about many of the leading authors on complexity, and was thrilled when Neil agreed to record with me, his first from within the Design world. I’ve been researching complexity for several months, and unpacking what we can take away from decades of research by leaders in the field. How can we apply this level of thinking into our day to day work as change-makers. This conversation is one that I will look back on an cherish, but also cringe at times, as I ask some pretty naive questions. My goal here with many of the podcasts, is sometimes to ask the questions that hopefully can open up channels for many, so as you can probably tell by this stage, I’m not afraid of asking for the sake of clarity. If you can, get your hands on this book. It’s stunning. It’s carefully created and really has opened my mind to new worlds that I am excited to continue to explore. https://www.neiltheiseofficial.com/ https://www.spiegelandgrau.com/notes-on-complexity https://www.linkedin.com/in/neil-theise-63087330/ This is HCD Links Coaching and Mentoring https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers Video Courses Service Design : https://www.thisishcd.com/courses/video-on-demand-introduction-to-human-centered-service-design-using-journey-mapping Visualisation Methods for Change Makers: https://www.thisishcd.com/courses/visualisation-methods-for-change-makers Service Blueprint Essentials: https://www.thisishcd.com/courses/service-blueprint-essentials Journey Mapping Fundamentals: https://www.thisishcd.com/courses/journey-mapping-fundamentals Stakeholder Mapping Essentials: https://www.thisishcd.com/courses/stakeholder-mapping-essentials Become a Patron (Ad-Free Stream) https://www.thisishcd.com/become-a-patron Join our newsletter https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd Free email guides 7 Days of Awesome Journey Map Tips: https://www.thisishcd.com/landing/7-day-killer-journey-mapping-tips Our partner links Webflow is our web partner https://webflow.grsm.io/o6ox60tdryl2 Descript powers out production https://www.descript.com/?lmref=eXj7zA CastUp edits our shows http://app.usecastup.com/podcaster-school I prepare notes with Speechify https://share.speechify.com/mzuLDOo All music on this podcast is from our pro level Artist account - and we love them for it! https://artlist.io/Gerry-292475 Learn more about your ad choices. Visit megaphone.fm/adchoices

The episode you are about to hear is with Felisha Araniti, from SCAD University in Savannah. Felisha connected with me several years ago when we ran the first Doing Design Festival and recently published a visualisation that caught my attention. Titled ‘Neurodiversity’ within Human Centered Design Practice, I connected some of the dots between a conversation or episode with Brigette Metzler about how certain neurodiverse minds may well be better suited to aspects of design. It was a throw away comment by me at that time, but Felisha has been researching in this space for a while, following her own diagnosis with ADHD. If you like what we do at This is HCD and want to help us - there are a few things you can do; Leave a review wherever you like to listen to the podcast it takes a couple of minutes, but it’s one of the most important thing you can do to show support - every little helps.  Become a Patron. You can get an ad-free stream of the podcast for as little as €1.66 per month and you also get a a shout out as thanks - there’s other plans where you can get exclusive items too. All the money goes directly to editing, hosting and maintaining our website which is a repository for human centered design goodness - with over 220 episodes. Let’s jump in! Become a Patron of This is HCD / https://www.thisishcd.com/become-a-patron Buy Gerry a Coffee / https://thisishcd.ck.page/products/buy-me-a-coffee Sign up to This is HCD Newsletter / https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd Follow Gerry Scullion on Twitter / https://twitter.com/gerrycircus Follow This is HCD on Twitter / https://twitter.com/thisishcd Link to visualisation about Neurodiversity within Design / https://www.linkedin.com/posts/feldura_userexperience-design-designthinking-activity-6986885744850067456-XyQ4?utm_source=share&utm_medium=member_android Connect with Felisha on LinkedIn / https://www.linkedin.com/in/feldura/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems. If you like what we do at This is HCD and want to help us - there are a few things you can do; Leave a review wherever you like to listen to the podcast it takes a couple of minutes, but it’s one of the most important thing you can do to show support - every little helps.  Become a Patron. You can get an ad-free stream of the podcast for as little as €1.66 per month and you also get a a shout out as thanks - there’s other plans where you can get exclusive items too. All the money goes directly to editing, hosting and maintaining our website which is a repository for human centered design goodness - with over 220 episodes. In this episode I chat with one of the leaders in the Content Design space, Rachel McConnell. We chat about the work that they are doing in Flo Healthcare, and touch of some of the work that they did whilst at Deliveroo. We chat about the learnings at Flo, where the organisation is going through another iteration on how to connect the dots between Product Design, Content Design etc. Rachel now finds herself in such an exciting position as Design Director with Flo, that allows her to apply much of the knowledge within their second book titled ‘Leading Content Design’ published by the wonderful people at A Book Apart.  We chat about the work Rachel is also doing with Lead with Tempo Conference too. Rachel was such a wonderful guest, we had so much fun making this episode - I’m sure you’ll enjoy it too! Become a Patron of This is HCD / https://www.thisishcd.com/become-a-patron Sign up to This is HCD Newsletter / https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd Follow Gerry Scullion on Twitter / https://twitter.com/gerrycircus Follow This is HCD on Twitter / https://twitter.com/thisishcd Lead with Tempo / https://www.leadwithtempo.com/ Rachel on LinkedIn / https://www.linkedin.com/in/rachel-mcconnellme/?originalSubdomain=uk 'Leading Content Design' book / https://abookapart.com/products/leading-content-design 'Why you need a content design team' book / https://www.amazon.co.uk/Why-need-content-team-build/dp/1720128448 Learn more about your ad choices. Visit megaphone.fm/adchoices

Our goal here is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems. This is a new type of episode that I am looking to explore more over the coming years, and that is looking laterally into other fields where we as change-makers can find inspiration. And inspiration you are 100% about to feel and hear in this conversation with one of the finest singer-songwriters around anywhere today, and that is Mark Geary. The music you hear throughout this episode, is from Mark’s first album, released in 2002 and has accompanied me on my journey as a designer and an ex-patriot whilst living in Australia. It wasn’t until recently though that we really got to sit face to face, in front of turf stove, and drink countless coffees and sing and play guitar together in Mark’s gorgeous cottage in the wilds of a rainy Autumn day deep within a forest on the outskirts of Dublin.  In this conversation we talk about the remarkable journey Mark has been on over the last 2-decades that has seen him play all over the world.  Mark doesn’t play music to be adored, he plays to exist - it’s part of who he is. It’s part of his fabric. He constantly tours around the world, often with Glen Hansard, another phenomenally talented Irish musician.  We speak about his roots in Sin-E in New York, a place where he cut his teeth - a free flowing cafe that many music lovers will automatically connect with Jeff Buckley, but this was a community of like minded people, that cheered and nurtured their own. A community, much like our own within This is HCD, that is trying to figure it all out and get ahead. There are points in this conversation where we chat about Mark’s environment, and how having the space set up and ready to channel whatever it is that we call ‘it’ - how this affects the process. Mark’s guitars are all around the place, and he’s constantly playing, experimenting, trying and testing out ideas. He’s a master crafts person. We even talk how this environment is shaping his music, or maybe his music is shaping his environment. How living within a forest is permeating into his latest release, with his latest single being called The Forest. Let’s get into it! Become a Patron of This is HCD / https://www.thisishcd.com/become-a-patron Sign up to This is HCD Newsletter / https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd Follow Gerry Scullion on Twitter / https://twitter.com/gerrycircus Follow This is HCD on Twitter / https://twitter.com/thisishcd Listen to Mark on Spotify / https://open.spotify.com/artist/43wqnAZ5wue40BHfHLqlgt Buy tickets for Mark's gigs in Whelans / https://www.whelanslive.com/?s=MARK+GEARY&submit=Search Learn more about your ad choices. Visit megaphone.fm/adchoices

Our goal here is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems. If you’re new around here, let me tell you a little bit about This is HCD. It started life in Sydney, whilst I lived there for nearly 14-years. We have been creating content for over 5-years - all for the love of sharing knowledge to the global design community. At the moment, this podcast is my main focus in my career and growing it is my number 1 goal. There are a few things you can do if you want to help This is HCD. If you want to leave a review (preferably a 5-star one!), I’d really love it - it takes a couple of minutes, but it’s one of the most important thing you can do to show support - every little helps.  Become a Patron. A huge thanks to Cyril Secourgeon and Evelyn Cagney who subscribed and became patrons of the show. If you want to do the same, the link should be in the show notes, or you just go to our website. You can get an ad-free stream of the podcast for just €1.66 per month and a shout out as thanks - there’s other plans where you can get exclusive items too.  Also we launched a space on This is HCD.com where you can take courses now on visualisation, design research, UX and Service Design - check it out. In this episode I speak with Dr Helena Darwin, a UX Researcher based in New York City. Helana has a doctorate in Sociology and is the author of the book ‘Redoing Gender: How Nonbinary Gender Contributes toward Social Change’. We connected recently on LinkedIn about a series of posts that Helana made about the affect that businesses can put on people to train outside of work hours. I had several conversations with people I’ve coached over the years about this topic, and as you will see, it’s a pandoras box that Helana fantastically describes in great detail. We had a few technical issues on this episode, but thanks to the wonderful editors on the show, we managed to put all the pieces together!  Let’s jump in... Become a Patron of This is HCD / https://www.thisishcd.com/become-a-patron Sign up to This is HCD Newsletter / https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd Follow Gerry Scullion on Twitter / https://twitter.com/gerrycircus Follow This is HCD on Twitter / https://twitter.com/thisishcd Learn more about Helana / https://helanadarwin.com/ Connect with Helana on LinkedIn / https://www.linkedin.com/in/helana-darwin-phd-4b5100b1/?trk=public_post_feed-actor-name Learn more about your ad choices. Visit megaphone.fm/adchoices

My name is Gerry Scullion and I am a designer, educator and host of This is HCD, based in the wonderful city of Dublin, Ireland. Our goal here is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems. If you’re new around here, let me tell you a little bit about This is HCD. It started life in Sydney, whilst I lived there for nearly 14-years. We have been creating content for over 5-years - all for the love of sharing knowledge to the global design community. At the moment, this podcast is my main focus in my career and growing it is my number 1 goal. If you want to leave a review (preferably a 5-star one!), I’d really love it - it takes a couple of minutes, but it’s one of the most important thing you can do to show support - every little helps.  Also we launched our College on This is HCD.com where you can take courses now on visualisation, design research, UX and Service Design - check it out In this episode I speak with Lydia Hooper, a humanity centred designer based in Colorado, US. We connected recently off the back of my stakeholder mapping essentials course, which is proof that I am always open to connect and interviewing people! Even on support tickets :-) We chat about non-violent communication, Lydia’s own design principles and values that she uses to guide her career, and how she managed to form these at such an early stage of her career. We touch on Lydia’s work at the fantastic Design Justice Network also. Let’s jump in.. Become a Patron of This is HCD / https://www.thisishcd.com/become-a-patron Sign up to This is HCD Newsletter / https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd Follow Gerry Scullion on Twitter / https://twitter.com/gerrycircus Follow This is HCD on Twitter / https://twitter.com/thisishcd Connect with Lydia Hooper on LinkedIn / https://www.linkedin.com/in/lydiahooper/ Visit Lydia's website / http://lydiahooper.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Save 30% on Visualisation for Change-Makers course Hello and welcome to Bringing Design Closer. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems. Before we jump in, I have a favour to ask. Ive been creating content for This is HCD for over 5-years or so, all for the love of sharing knowledge to the global design community. One thing you could do is leave a review (preferably a 5-star one!), as it helps us grow our community - every little helps.  Even if you don’t review, you can go one better by telling people you work with about the podcast.  We launched a space on ThisisHCD.com where you can take courses now on visualisation, design research and more. In this episode I speak with Marc Fonteijn of the Service Design Show. I appeared many years ago on Marc’s own show and we have been chatting ever since. I caught up with Marc to hear about what he’s been working on, and also about selling service design. We even do a fun role-playing activity where I get to play the boss or decision maker in a business. It’s a good one. I think you’re going to enjoy it!Here are some of the links from the show; servicedesignshow.com servicedesignshow.com/circle youtube.com/servicedesignshow anchor.fm/servicedesignshow servicedesignjobs.com   Learn more about your ad choices. Visit megaphone.fm/adchoices

APAC - Trauma Informed Design Essentials with Rachael Dietkus happens September 7 (Australian time) In this episode I speak with June Holley, from NetworkWeaver.com - June is at the forefront of thought-leadership when it comes to community building and we speak about all matters of what community and networks mean - how they differ and also how to go about foster communities for change-makers.  I think you’re going to enjoy it! https://www.networkweaver.com June Holley on Twitter Email June Holley [juneholley@gmail.com] Visit This is HCD to listen, learn and read transcripts     Learn more about your ad choices. Visit megaphone.fm/adchoices

  NEW: Support This is HCD by taking one of our courses https://www.thisishcd.com/courses Hello and welcome to Bringing Design Closer. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems. This is HCD is almost 5-years old. We’ve been creating content regularly for that period of time, and if you want to help us out - please leave a review for us wherever you are listening. Those lovely algorithms love reviews, as it helps us grow our community - every little helps. Even if you don’t review, you can go one better by telling people you work with about the podcast.  In this episode I speak with Michael Galinsky, a movie director, documentary maker and musician based in North Carolina in the states. For anyone that follows me on Twitter, they might have seen a thread a number of weeks ago where I spoke about back pain. Late last year, I woke with pain in my left hand side of my back, and contributed it to being a Dad, lifting little people, being out of shape, sitting down for larger periods of time etc. I went to my physio and had several sessions before Christmas and to little or no state change. Christmas was sore. I was more grumpy than usual and entered January and had a private MRI scan. That in itself was an interesting experience, and one for another episode, but my GP called me and said “one of your discs is protruding” and possibly on a nerve. I was shocked. I’d heard about herniated discs but now I had one! I actually got stiffer after for a few weeks. Was this what my life was going to be like? Is this what middle age feels like? Sheesh - if it is, then this isn’t much fun. Then I Tweeted. What came back was a lot of support and advice. Emma Blomkamp, read something in a newsletter by Kai Brach several months prior and tagged Kai, and Kai mentioned a doctor called Dr John Sarno in the States. He encouraged me to Google and watch some stuff. Sarno’s work states that many people have herniated discs but what is the cause for lots of back pain is stress and hidden life traumas. I was instantly skeptical. But I spent 2 hours that night watching lectures of Sarno’s in NYU on YouTube. I was shocked. Last year was brutal. Running a business and balancing everything has been hard on me and hard on my own mental health. Maybe, just maybe there was something in this. Then Michael tweeted to me. He’s created an awesome documentary called All the Rage several years ago and I bought it on iTunes and watched it. It explores the relationship between the mind and the body. Sarno encourages people to try exercise and ‘watch’ for the stressors. I did exactly this. I cut the grass. I went for a short walk with the kids. I gave them a piggy back and to my surprise, nothing.  Was this in my head? In this episode, I speak with Michael about working directly with Dr Sarno in the creation of the documentary and explore deeper about the background to Michaels own journey - something that under pinned the narrative of the documentary. This is a brilliant episode and one for all - even if you don’t suffer back pain. You will find this fascinating. Let’s go... Promoted Content https://www.thisishcd.com/promoted-content View All Courses https://www.thisishcd.com/courses https://alltheragedoc.com Michael on Twitter: https://twitter.com/mgalinsk https://www.instagram.com/rumurpix Twitter Gerry https://www.twitter.com/gerrycircus Twitter This is HCD https://www.twitter.com/thisishcd Learn more about your ad choices. Visit megaphone.fm/adchoices

Hello and welcome to Bringing Design Closer. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems. This is HCD is almost 5-years old. We’ve been creating content regularly for that period of time, and if you want to help us out - please leave a review for us wherever you are listening. Those lovely algorithms love reviews, as it helps us grow our community - every little helps. Even if you don’t review, you can go one better by telling people you work with about the podcast.  In this episode I speak with Emely Buyck, former Head of Service Design for Proximus in Belgium. We speak about the evolution of service design internally, the pitfalls and the pieces that worked for Emely. We chat about life after Proximus and where to next - and how they are applying a service design approach to their own life and career.  It’s a fun episode and think you’ll enjoy it! https://www.linkedin.com/in/emelybuyck/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Hello and welcome to Bringing Design Closer. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems. This is HCD is almost 5-years old and we just passed 200 episodes on Apple Podcasts. We’ve been creating content regularly for that period of time, and if you want to help us out - please leave a review for us wherever you are listening. Those lovely algorithms love reviews, as it helps us grow our community - every little helps. Even if you don’t review, you can go one better by telling people you work with about the podcast.  In this episode I speak with Michelle Walter, Head of Design Ops at ANZ bank in Australia. I’ve been connecting with Michelle for a number of months about all things strategic design. ANZ were my bank of choice in Australia, not out of a deep loyalty or anything - they weren’t the most innovative of banks for a very long time, but in September 2017 they made a big ballsy statement I felt. They hired Opher Yom Tov, a Chief Design Officer for the bank and also other key hires include the brilliant, Michelle Walter.  In this episode we speak about length around the growth of design internally, what worked, what didn’t and how to take the business on the journey. They currently sit at 200+ designers. How do they hire? Is it purely a skills acquisition or are they hiring for purpose?  This episode is a peek behind the curtain of an organisation who went from a Stage 2 in the design maturity ladder where design was used as styling all the way through to where now, according to Michelle, it’s used to inform strategy - stage 4. Michelle is truly awesome and I know you will love them - let’s get into it... Connect with Michelle on LinkedIn - https://www.linkedin.com/in/mbwalter/?originalSubdomain=au Follow us on Twitter / https://www.twitter.com/thisishcd Join our Newsletter / https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd Learn more about your ad choices. Visit megaphone.fm/adchoices

In this conversation I caught up Justyna Turek, founder of many businesses and based in Sweden. Justyna works most often with Next Agents and Change Pilots in Poland. We speak about the work that they have been focussed on for over a decade, sustainability and design. I wanted to explore how they got into it, as I know there are many people that I coach who are interested in this space, but maybe feel unsure on how to work more in this space. We all know the crisis that we face globally with global warming, so aligning to Earth Centered Design Principles is probably not a massive leap for most of us, but just how would you get started… Links https://changepilots.pl/ co-founder https://www.nextagents.se/ co-founder https://www.weareholis.org/ ceo This is HCD Links Coaching and Mentoring https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers Video Courses Service Design : https://www.thisishcd.com/courses/video-on-demand-introduction-to-human-centered-service-design-using-journey-mapping Visualisation Methods for Change Makers: https://www.thisishcd.com/courses/visualisation-methods-for-change-makers Service Blueprint Essentials: https://www.thisishcd.com/courses/service-blueprint-essentials Journey Mapping Fundamentals: https://www.thisishcd.com/courses/journey-mapping-fundamentals Stakeholder Mapping Essentials: https://www.thisishcd.com/courses/stakeholder-mapping-essentials Become a Patron (Ad-Free Stream) https://www.thisishcd.com/become-a-patron Join our newsletter https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd Free email guides 7 Days of Awesome Journey Map Tips: https://www.thisishcd.com/landing/7-day-killer-journey-mapping-tips Our partner links Webflow is our web partner https://webflow.grsm.io/o6ox60tdryl2 Descript powers out production https://www.descript.com/?lmref=eXj7zA CastUp edits our shows http://app.usecastup.com/podcaster-school I prepare notes with Speechify https://share.speechify.com/mzuLDOo All music on this podcast is from our pro level Artist account - and we love them for it! https://artlist.io/Gerry-292475 Learn more about your ad choices. Visit megaphone.fm/adchoices

Today on the show we have Laura Yarrow, Head of Design and Her Majesty’s Land Registry in the UK. In this episode we chat about design agitation and enabling change within organisations. Laura recently shared a fantastic thread on twitter about many of the common designer statements that we probably all have heard a thousand times “no one is listening to me”. We chat about the challenges that many designers have - and how Laura approaches many of these problems in her role within Government. It’s a good one - let’s just straight in... Read the twitter thread that inspired this episode; https://twitter.com/laura_yarrow/status/1487369386981736450 Learn more about your ad choices. Visit megaphone.fm/adchoices

This episode is brought to you by our incredible friends at Shopify. Hello and welcome to Bringing Design Closer. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems. My name is Gerry Scullion, I’m the Founder of the Human Centered Design Network and CEO of This is Doing - home to many of the worlds best design and change maker courses online. Today on the show we have Emma Blomkamp - a facilitator researcher and strategic designer based in Melbourne and leader within the co-design space. In this episode we speak about Emma’s past and how they go into Co-Design and Design generally. We speak about the evolution of Design and where Co-Design sits now and what that looks like potentially in the future. Let’s jump in. https://www.emmablomkamp.com Learn more about your ad choices. Visit megaphone.fm/adchoices