Bringing Design into organisations is hardly ever straight forward. It comes with its own unique set of problems.
We discuss with thought leaders around the world, what has worked for them in enabling a design revolution to occur.
Within our podcast, we specifically ask how might Design improve social and civic outcomes. We shine a light on Design in local council and Governments.
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Heather Hansen ‘Unmuted: Breaking Language Barriers and Redefining Communication in Organizations’
Thursday, July 20, 2023 • Duration 39:26
Hello and welcome to another episode of This is HCD. I'm delighted to have you with me for another cracking episode this time with Heather Hansen.. author of the book Unmuted a fantastic book for anyone practicing their craft in organisations who strive to improve comprehension, understanding and better and more effective use of language.
As many of you will probably know, my name is Gerry Scullion and I'm a service designer based in Ireland. I offer service design training, user experience design training and also my Visualisation Methods for Change Makers course on my website and offer this in house for businesses. So if you're in an organisation and looking for training, please get in touch with me.
So let me tell you about Heather.
Heather is based in Singapore where they run Global Speech Academy, an organisation focussed on improving the quality of communication across the departments and teams. We chat in great detail about language bias. Heather comes from the US and we speak about all of that jargon that permeates the tech business such as “ping me” or “circle back” - where this comes from what and not only what underpins it but also the effect this has on a day to day basis. It’s exclusionary and exclusive.
Link: https://globalspeechacademy.com/about/heather-hansen/
LinkedIn: https://www.linkedin.com/in/hansenheather
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Sarah Clearwater ‘The Intersection of Design and Leadership: Navigating the Journey’
Tuesday, July 11, 2023 • Duration 52:21
Today on the show I speak with Sarah Clearwater about a Design Leadership white paper that she instigated and curated, speaking to many people across various organisations. Sarah's based in New Zealand, and I drill deeper into the background of the paper.
Website: https://www.sarahclearwater.com/
LinkedIn: https://www.linkedin.com/in/sarahclearwater/?originalSubdomain=nz
This is HCD Links
Coaching and Mentoring
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Service Design : https://www.thisishcd.com/courses/video-on-demand-introduction-to-human-centered-service-design-using-journey-mapping
Visualisation Methods for Change Makers: https://www.thisishcd.com/courses/visualisation-methods-for-change-makers
Service Blueprint Essentials: https://www.thisishcd.com/courses/service-blueprint-essentials
Journey Mapping Fundamentals: https://www.thisishcd.com/courses/journey-mapping-fundamentals
Stakeholder Mapping Essentials: https://www.thisishcd.com/courses/stakeholder-mapping-essentials
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Darjan Hil ‘The Art of Visualising Complexity'
Tuesday, April 25, 2023 • Duration 43:02
A number of months ago, I was researching for my keynote in Scotland in June this year, and I stumbled across the work of Superdot studio in Switzerland. I was blown away by all the amazing work that they had done and was thrilled to see that they were in the process of publishing their book, Visualising Complexity - A Modular Information Handbook. I purchased it and from the moment it arrived on my desk, it has not been too far away. I show it to people on Zoom calls and any of the trainings that I have been doing. I have recommended it to many of my peers. I feel so lucky to have this podcast, as it allows me to reach out to people I truly respect and connect with them over a conversation, and I did just that with this book.
I connected with Darjan, and we had an amazing conversation. We explored the process that both he and his partner, Nicole follow when visualising complexity. One of the things that struck me the most from this conversation, was just how analogue the process of brilliance is. A lot of what I took away from this conversation was just how much space and air that Darjan and leave in their work, to let things sit, and include elements of structured exploration before arriving on a visual language and approach to their work. Too often, I find we (and I include myself in this) have tools in place and in mind when we are researching. As in, many of us know and fall into that category of “well, we will be creating a journey map, or a blueprint, as we know this worked for X project”. This isn’t what you hear in this conversation.
We talk about the process deeply. How they move from chaos to simplicity.
Episode links
Buy the book:
Visualizing Complexity: Modular Information Design Handbook
Superdot Studio
Connect with Darjan: https://www.linkedin.com/in/darjanhil/?originalSubdomain=ch
NEW COURSE: Service Design : https://www.thisishcd.com/courses/video-on-demand-introduction-to-human-centered-service-design-using-journey-mapping
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Learn more with This is HCD / https://www.thisishcd.com/courses
Coaching for Change-Makers / https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers
FREE GUIDE - 7 Days of Awesome Journey Map Tips: https://www.thisishcd.com/landing/7-day-killer-journey-mapping-tips
Follow Gerry Scullion on Twitter / https://twitter.com/gerrycircus
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Gerry McGovern 'Top Tasks; A method for understanding peoples product and service requirements'
Tuesday, December 18, 2018 • Duration 31:48
There's some of you might know the Top Tasks methodology already and even if you do, I'd encourage you to listen to this episode, as I break down the method to better understand the mechanics behind Top Tasks, and also get Gerry's insights into where it works well - as well as looking at the origins of the method. There's so much wisdom in this episode, I just know you'll enjoy it -
Gerry McGovern on Twitter
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Buy Gerry's books and specifically the new Top Tasks book
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Andy Polaine 'Mindful Service Design'
Tuesday, November 20, 2018 • Duration 19:46
In this episode, I caught up with a great friend of the podcast, Andy Polaine. Most of you will probably be familiar with Andy's work with Fjord and also as co-author of Service Design - from Insights to implementation on Rosenfeld Media, a book that has become one of the defining service design books over the last number of years.
I was hosting Service design Days in Barcelona this year and had lots of fun meeting the European service design community. It was a jam-packed few days for me but managed to capture some great conversations that all followed a similar theme to what myself and John Thackara covered in his episode recently, and that is, we need to consider not only what we produce but how we actually produce it.
Andy's keynote was fantastic and had some wonderful metaphors about how we have lost some of the natural cadence and craft through new work please like Agile and Lean.
Christmas giveaways
Also before I jump in I want to let you all know I'm working on creating a very very special newsletter for Christmas with lots of the world's best book companies and authors, so if you're not in the podcast newsletter, you should sign up for our newsletter. This Christmas newsletter will include discounts and giveaways, just in time for those Christmas stocking fillers.
Right, let's get into the episode.
Links from this episode
Andy's slides from Service Design Days, Barcelona
Connect with Andy on @Apolaine on Twitter, his website at polaine.com, via Fjords website at Fjordnet.com
Read the transcript of this episode at thisisHCD.com
Buy Andy's book that he co-authored 'Service Design - From Insight to Implementation'
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Frank Long 'Designing a Design Culture to empower richer social outcomes'
Tuesday, October 9, 2018 • Duration 42:01
Hello and welcome to another episode of this is HCD. My name is Gerry scullion and I'm a service design principal based in Ireland. In this episode, we caught up with Frank Long, one of Ireland's UX forefathers. Frank mentored me way back in the nineties and shortly after he began working in the usability and accessibility space for Frontend, one of Europe's oldest UX consultancies. A number of years ago when I was living in Sydney, I began to see Frontend winning awards, left right and center, such as at the iXDA awards in America, then again in Lyon and UX Awards and so on, beating some stiff competition to some of the biggest design awards in the design world. Now I wanted to go and dig a little deeper to understand what they were doing internally and how they were doing it and turns out they created an initiative called DesignFix.
Links mentioned inside this episode
Frontend.com
Video: iXDA video of Mymilkman.ie
Download whitepaper 'Design Principles for civil dialogue'
Video: The Future vision of migrant healthcare
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Sarah Drummond ‘Kick-starting a design revolution’
Tuesday, September 11, 2018 • Duration 33:09
Before I tell you a little bit about this episode, I wanted to congratulate Sarah (and Lou) who got married at the weekend. From everyone at This is HCD, we raise a glass an wish you a lifetime of happiness together!
Hello and welcome to another episode of. This is HCD. My name is Gerry scullion and I'm a service design principle based in Dublin city, Ireland. I recently caught up with our next guest, Sarah. Sarah is a designer and CEO and cereal idea generator. She's co-founded, SNOOK, my police, Mydearest Scotland, our pride and the matter for this work. She was awarded a Google Fellowship for her work in technology and democratic innovation and named as one of Good Magazines 100-extraordinary individuals tackling global issues in a creative way daily. Sarah is a CEO of SNOOK an award-winning global design consultancy based in London and Glasgow. SNOOK on a mission to design a new program that works better for people and this is a perfect segue into what we discussed. We caught up recently in Dublin to talk about kickstarting a design revolution and what that actually means, how we can get design into the social consciousness -
Sarah links
Follow Sarah on Twitter
Snook website
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Patrick Quattlebaum 'Breaking down tribes to enable the orchestration of experiences'
Tuesday, August 28, 2018 • Duration 35:50
Hello and welcome to another episode of 'This is HCD'. My name is Gerry Scullion and I'm a service design principal now based in Dublin, Ireland. In this episode we caught up with the brilliant Patrick Quattlebaum, co-author (alongside Chris Risdon) of the fantastic new Rosenfeld media book 'Orchestrating Experiences'. Patrick is founder of StudioPQ and former managing director of the service design consultancy Adaptive Path before its acquisition, after of which he was the Head of Service Design and Senior Director of Design at Capital One.
Patrick on Twitter
Buy the book on Rosenfeld Media
Connect with Patrick on LinkedIn
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Sarah Richards 'Content Design. What is it? And why it's so f#cking important in the delivery of a product and service'
Tuesday, August 14, 2018 • Duration 30:52
Hello and welcome to another episode of ‘This is HCD'. My name is Gerry Scullion and I'm a service design principal now based in Dublin, Ireland. Recently I caught up with Sarah Richards in London. Sarah's a founder of Content Design in London, an organisation focused on delivering content designed training courses as well as working with organisations to help build the content design function internally.
Sarah previously held the role of head content design within the GDS, the government digital services team for the gov.uk. And in this conversation we actually go back in time to discuss what that was like, working with people who had no idea what content design was and how Sarah worked around that. Also joining in in this conversation was Joris Beets, international service design director for EY Seren in London.
Sarah on Twitter
Content Design website
Buy 'Content Design' the book (Amazon UK)
Joris on Twitter
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Victor Rodrigues 'Building a Design capability inside Cochlear'
Tuesday, May 22, 2018 • Duration 27:06
This is HCD is brought to you by Humana DesignIn this episode, I caught up with Victor Rodrigues, the chief software architect and user experience advocate for Cochlear, one of Australia's most loved and most successful innovation success stories. For anyone who is unaware, Cochlear produce implantable solutions for the profoundly deaf. And for anyone with their technological finger on the pulse may have seen late last year on all the tech websites a partnership between Apple and Cochlear.
This basically allows people with the device to stream audio from their Apple device directly to the Cochlear device. We discussed how this idea came about internally at Cochlear and how does a good idea enter the business conversation internally and what Victor did over a decade ago to get the design buy-in at the board level and what impact this had to the business overall.
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