Better Workdays is a podcast dedicated to helping everyday professionals create better days at work. Whether you’re looking to expand your own skills and knowledge or those of your employees, Better Workdays has you covered with easy-to-absorb and easy-to-apply insights!
New episodes every two weeks.
How Can Better Workdays Help You?
For Individual Professionals: Elevate your skills and navigate workplace challenges with confidence. From mastering a growth mindset to effectively handling challenging colleagues, each episode is a stepping stone towards your personal and professional growth.
For Team Leaders and Managers: Gain insights into fostering a thriving team environment. Learn the art of first-time management, effective communication, and creating a productive, positive workplace culture.
Backed by REAL Custom Training: With our foundation in Relevant, Engaging, Actionable, and Lasting learning, "Better Workdays" promises to provide valuable insight that you can apply in the workplace as soon as each episode ends.
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This episode is for anyone who deals with challenging customers!
Leadership skills like emotional regulation and active listening aren’t just for folks at the top of the org chart – they’re essential skills for any and every employee who interacts with customers.
Customer Experience Specialist and REAL Custom Training instructor Heather Butterworth joins host Andy Morrison for a look at how customer-facing professionals can navigate challenging, emotionally charged situations. Heather provides some great tips that listeners can put into action right away and talks about her 6-hour training program that helps people fully develop the skills necessary for Keeping Your Cool In Customer Service.
About REAL Custom Training
REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).
We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.
Private group training is available and can be fully customized to align with organizational goals.
Learn More About REAL Custom Training
Read about our workshops: www.realcustomtraining.com
Contact me to discuss your training and development needs:
Andrew Morrison, MSOM – Owner/Instructional Staff
andrew@realcustomtraining.com
860.753.3710.
Follow for live event updates and helpful content:
www.facebook.com/REALCustomTraining
www.linkedin.com/company/realcustomtraining
Subscribe here for some great free resources:
www.youtube.com/@REALCustomTraining
Impostor Syndrome No More! With Allison Rich
Wednesday, October 8, 2025 • Duration 40:31
This episode is for anyone who’s ever battled impostor syndrome!
Host Andy Morrison is joined by Allison Rich, the Associate Director of TEEG - the Thompson Ecumenical Empowerment Group – a leading non-profit social service agency in Northeastern Connecticut.
As a young leader, Allison shares her own experience with impostor syndrome – the sense of self-doubt that we possess the knowledge or skills required in our professional role – and how to address it in ourselves and others.
Allison also gives the Better Workdays audience wonderful insight into leading others in the nonprofit sector and highlights several ways that TEEG’s people-first approach to managing others can be applied at any company in any industry.
To learn more about TEEG, visit https://teegonline.org/about/
About REAL Custom Training
REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).
We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.
Private group training is available and can be fully customized to align with organizational goals.
Learn More About REAL Custom Training
Read about our workshops: www.realcustomtraining.com
Contact me to discuss your training and development needs:
Andrew Morrison, MSOM – Owner/Instructional Staff
andrew@realcustomtraining.com
860.753.3710.
Follow for live event updates and helpful content:
www.facebook.com/REALCustomTraining
www.linkedin.com/company/realcustomtraining
Subscribe here for some great free resources:
www.youtube.com/@REALCustomTraining
Is Your Team Too Nice?
Wednesday, September 24, 2025 • Duration 25:27
This episode is for anyone who wants to avoid The Conspiracy of Niceness!
With today’s emphasis on positivity and empathy in leadership, it’s no surprise that many supervisors and managers are suffering the effects of being too nice in the workplace. In this episode, host Andy Morrison helps you understand the need to balance respect, empathy, and results as a leader, and gives you a list of things to keep an eye out for if you want to make sure your team isn’t suffering from being too darn nice.
About REAL Custom Training
REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).
We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.
Private group training is available and can be fully customized to align with organizational goals.
Learn More About REAL Custom Training
Read about our workshops:
www.realcustomtraining.com
Contact me to discuss your training and development needs:
Andrew Morrison, MSOM – Owner/Instructional Staff
andrew@realcustomtraining.com
860.753.3710.
Follow for live event updates and helpful content:
www.facebook.com/REALCustomTraining
www.linkedin.com/company/realcustomtraining
Subscribe here for some great free resources:
www.youtube.com/@REALCustomTraining
Leadership Lessons From Santa's Village
Wednesday, September 10, 2025 • Duration 37:25
Inspired by his family’s summer vacation, host Andy Morrison presents leadership lessons from Santa’s Village, a Christmas-themed amusement park in Jefferson, New Hampshire.
Andy’s been visiting Santa’s Village for years and is always blown away by the park’s beautiful appearance, smooth operations, and dedication to providing an excellent customer experience. There’s a lot to learn from the way they do things at Santa’s Village – see for yourself by tuning in!
About REAL Custom Training
REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).
We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.
Private group training is available and can be fully customized to align with organizational goals.
Learn More About REAL Custom Training
Read about our workshops: www.realcustomtraining.com
Contact me to discuss your training and development needs:
Andrew Morrison, MSOM – Owner/Instructional Staff
andrew@realcustomtraining.com
860.753.3710.
Follow for live event updates and helpful content:
www.facebook.com/REALCustomTraining
www.linkedin.com/company/realcustomtraining
Subscribe here for some great free resources:
www.youtube.com/@REALCustomTraining
Do Leadership Workshops Work?
Season 2 · Episode 23
Wednesday, August 27, 2025 • Duration 23:28
This episode is for anyone considering whether leadership development programs are a worthy investment!
Host Andy Morrison sits down with Jennifer Worden from Foster, LLC to discuss her experience in REAL Custom Training’s leadership development workshops. Hear first-hand from Jennifer about:
What it’s like training alongside people from other companies and industries
What it means to work for an organization that values employee development
How developing a growth mindset helped her manage big changes in the workplace
REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).
We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service, Public Speaking, and more. Each program is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams.
Private group training is also available and can be fully customized to align with organizational goals.
Learn More
Workshops: www.realcustomtraining.com
Contact: Andrew Morrison, MSOM – Owner/Instructional Staff
📧 andrew@realcustomtraining.com | 📞 860.753.3710
Follow for live event updates and helpful content:
Facebook
LinkedIn
Subscribe for free resources:
YouTube
About REAL Custom Training
Does Your Team Need Team Building?
Wednesday, August 13, 2025 • Duration 32:21
This episode is for anyone who wants to know if your team ACTUALLY needs
teambuilding! Join host Andy Morrison as he explores two common misconceptions in the
workplace: not every “team” is actually a team and not all attempts at
“teambuilding” actually follow the necessary steps to strengthen a team’s
effectiveness.
Andy helps clarify the meaning of the terms team and teambuilding, and then gives
you a fast and free assessment to determine if your team actually needs
teambuilding. And if it does, Andy helps you better understand exactly what
teambuilding is and how it should unfold.
About REAL Custom TrainingREAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).
We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed
to thrive in their roles and contribute positively to their teams. With REAL
Custom Training, you're investing in practical skills and strategies for
real-world effectiveness.
Private group training is available and can be fully customized to align with organizational goals.
Learn More About REAL Custom Training
Read about our workshops: www.realcustomtraining.com
Contact me to discuss your training and development needs:
Andrew Morrison, MSOM – Owner/Instructional Staff
andrew@realcustomtraining.com
860.753.3710.
Follow for live event updates and helpful content:
www.facebook.com/REALCustomTraining
www.linkedin.com/company/realcustomtraining
Subscribe here for some great free resources:
www.youtube.com/@REALCustomTraining
11 Reasons Managers Fail
Wednesday, July 30, 2025 • Duration 36:49
This episode is for anyone who wants to avoid common pitfalls of ineffective
managers!
Borrowing from the work of Mike Woodcock and Dave Francis, Andy lays out the researchers’ 11 most common reasons managers fail in the workplace. The bad news? These 11 contributors to failure are just as relevant today as they were when Woodcock and Francis wrote about them waaaaaaaaaay way way back in the 1980s.
The good news? Every one of them is due to a skill gap that organizations and managers can close through training! Along the way, Andy also offers his latest pet peeve with LinkedIn content,
ponders whether he’s using the word “umbrage” correctly, and notices that he says “like I said” way too often.Give it a listen and you’ll walk away better prepared to make sure YOU don’t
fall victim to the 11 reasons so many managers fail to create better workdays.
About REAL Custom TrainingREAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).
We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed
to thrive in their roles and contribute positively to their teams. With REAL
Custom Training, you're investing in practical skills and strategies for
real-world effectiveness.
Private group training is available and can be
fully customized to align with organizational goals.
Learn More About REAL Custom Training
Read about our workshops: www.realcustomtraining.com
Contact me to discuss your training and
development needs:
Andrew Morrison, MSOM – Owner/Instructional
Staff
andrew@realcustomtraining.com
860.753.3710.
Follow for live event updates and helpful
content:
www.facebook.com/REALCustomTraining
www.linkedin.com/company/realcustomtraining
Subscribe here for some great free resources:
www.youtube.com/@REALCustomTraining
Why Employees NEED Freedom
Wednesday, July 16, 2025 • Duration 29:33
This episode is for bosses who want to understand freedom’s role in leadership!
Fresh off the July 4th holiday, host Andy Morrison has the concept
of freedom on his mind. In every company across all industries, employees are always pushing for more freedom, creating challenges for managers who have to balance the desire for freedom with the need for quality results. Andy explains why this push for freedom is a fundamental human quality and gives managers some practical tips for providing employees with more freedom without sacrificing results.
About REAL Custom Training
REAL Custom Training is committed to enhancing workplace performance through
focused and practical professional development workshops. Our approach is built
on the belief that adult-learners need and deserve learning experiences that
are Relevant, Engaging, Actionable, and Lasting (REAL).
We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development,
Personal Productivity, Customer Service Public Speaking, and more. Each
workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for
real-world effectiveness.
Private group training is available and can be fully customized to align with organizational goals.
Learn More About REAL Custom Training
Read about our workshops:
www.realcustomtraining.com
Contact me to discuss your training and
development needs:
Andrew Morrison, MSOM – Owner/Instructional
Staff
andrew@realcustomtraining.com
860.753.3710.
Follow for live event updates and helpful
content:
www.facebook.com/REALCustomTraining
www.linkedin.com/company/realcustomtraining
Subscribe here for some great free resources:
www.youtube.com/@REALCustomTraining
Toxic vs Difficult: How to Spot the Difference at Work
Wednesday, June 18, 2025 • Duration 39:34
In this episode of Better Workdays, Andy Morrison breaks down the critical distinction between toxic and difficult behavior in the workplace. Drawing from real-world leadership training, he explores how intention, impact, and good faith help you decide when to coach—and when to escalate. Plus, he shares a practical matrix and five-question framework to help leaders respond with clarity and empathy.
About REAL Custom Training
REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).
We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.
Private group training is available and can be fully customized to align with organizational goals.
Learn More About REAL Custom Training
Read about our workshops: www.realcustomtraining.com
Contact me to discuss your training and development needs:
Andrew Morrison, MSOM – Owner/Instructional Staff
andrew@realcustomtraining.com
860.753.3710.
Follow for live event updates and helpful content:
www.facebook.com/REALCustomTraining
www.linkedin.com/company/realcustomtraining
Subscribe here for some great free resources:
www.youtube.com/@REALCustomTraining
The Cognitive Crown
Wednesday, June 4, 2025 • Duration 55:30
This episode is for anyone who wants to reframe their negative thinking!
Special guest and REAL Custom Training instructor Heather Butterworth joins host Andy Morrison for a firsthand overview of Heather’s favorite leadership tool: The Cognitive Crown.
The Cognitive Crown can be a useful framework to raise self-awareness around our internal reasoning and take action to shift toward a more positive and productive outlook.
About Our Guest
Heather Butterworth started her career in close contact customer service more than 15 years ago. Since then, she has become a Top Industry Recognized Educator and the North America Director of Creative Education for a global beauty brand.
Heather travels North America mentoring other educators; coaching business owners; teaching personal skills, leadership, communication skills, and emotional intelligence; building and executing programs at all levels of the industry; and teaching industry-specific skills. Her extensive experience enables her to help individuals structure their goals, as well as to achieve proficiency and successful execution in real world settings.
About REAL Custom Training
REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).
We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.
Private group training is available and can be fully customized to align with organizational goals.
Learn More About REAL Custom Training
Read about our workshops: www.realcustomtraining.com
Contact me to discuss your training and development needs:
Andrew Morrison, MSOM – Owner/Instructional Staff
andrew@realcustomtraining.com
860.753.3710.
Follow for live event updates and helpful content:
www.facebook.com/REALCustomTraining
www.linkedin.com/company/realcustomtraining
Subscribe here for some great free resources:
www.youtube.com/@REALCustomTraining
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