This episode is for anyone who deals with challenging customers! Leadership skills like emotional regulation and active listening aren’t just for folks at the top of the org chart – they’re essential skills for any and every employee who interacts with customers. Customer Experience Specialist and REAL Custom Training instructor Heather Butterworth joins host Andy Morrison for a look at how customer-facing professionals can navigate challenging, emotionally charged situations. Heather provides some great tips that listeners can put into action right away and talks about her 6-hour training program that helps people fully develop the skills necessary for Keeping Your Cool In Customer Service.     About REAL Custom Training REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).   We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.   Private group training is available and can be fully customized to align with organizational goals.     Learn More About REAL Custom Training Read about our workshops: www.realcustomtraining.com   Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff andrew@realcustomtraining.com 860.753.3710.   Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining   Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining  

This episode is for anyone who’s ever battled impostor syndrome! Host Andy Morrison is joined by Allison Rich, the Associate Director of TEEG - the Thompson Ecumenical Empowerment Group – a leading non-profit social service agency in Northeastern Connecticut.   As a young leader, Allison shares her own experience with impostor syndrome – the sense of self-doubt that we possess the knowledge or skills required in our professional role – and how to address it in ourselves and others. Allison also gives the Better Workdays audience wonderful insight into leading others in the nonprofit sector and highlights several ways that TEEG’s people-first approach to managing others can be applied at any company in any industry.    To learn more about TEEG, visit https://teegonline.org/about/   About REAL Custom Training REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).   We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.   Private group training is available and can be fully customized to align with organizational goals.  Learn More About REAL Custom Training Read about our workshops: www.realcustomtraining.com   Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff andrew@realcustomtraining.com 860.753.3710.   Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining   Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining

This episode is for anyone who wants to understand how each level of leadership affects the other levels of leadership in your organization! From the front-line to the C-suite, organizational leaders are tasked with specific areas of responsibility, but these distinctions are not commonly understood in the workforce, leading to internal obstacles and frustrations. Start removing those obstacles in your organization by understanding the levels of leadership!   About REAL Custom TrainingREAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).   We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.   Private group training is available and can be fully customized to align with organizational goals.     Learn More About REAL Custom Training Read about our workshops: www.realcustomtraining.com  Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff andrew@realcustomtraining.com 860.753.3710.  Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining   Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining

In this special episode of Better Workdays, host Andrew Morrison dives deep into his love for The Batman (2022) — and invites an unlikely guest: ChatGPT. Together, they unpack what makes the film a true noir, explore the power of moral ambiguity, and break down the detective story structure. But it’s not just about Gotham. This episode reveals how storytelling, character complexity, and even pop culture obsessions can shape how we learn, lead, and work. Part movie analysis, part reflection on AI, narrative, and personal growth — it’s a thoughtful, creative take on what really makes a better workday.  About REAL Custom Training    REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).     We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.    Private group training is available and can be fully customized to align with organizational goals.      Learn More About REAL Custom Training  Read about our workshops:   www.realcustomtraining.com     Contact me to discuss your training and development needs:  Andrew Morrison, MSOM – Owner/Instructional Staff  andrew@realcustomtraining.com  860.753.3710.     Follow for live event updates and helpful content:  www.facebook.com/REALCustomTraining  www.linkedin.com/company/realcustomtraining    Subscribe here for some great free resources:  www.youtube.com/@REALCustomTraining 

Inspired by the great Malcolm Guite, Andy attempts to give an improvisational tour of his library and accidentally smashes his cell phone in the process.     But before he breaks his phone, Andy shares and reflects on some enlightening clips of Malcom Guite discussing embarrassment over a messy office and the inspiring notion that “there is no such thing as a blank piece of paper.”      If Malcom’s work resonates with you as it does Andy, you can see more of his videos on his YouTube channel:     http://www.youtube.com/@MalcolmGuitespell    You can also find the specific videos referenced in this episode by visiting the RECCOS playlist on the Better Workdays YouTube channel:     https://www.youtube.com/@REALCustomTraining/playlists     About REAL Custom Training    REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).     We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.    Private group training is available and can be fully customized to align with organizational goals.      Learn More About REAL Custom Training  Read about our workshops:   www.realcustomtraining.com     Contact me to discuss your training and development needs:  Andrew Morrison, MSOM – Owner/Instructional Staff  andrew@realcustomtraining.com  860.753.3710.     Follow for live event updates and helpful content:  www.facebook.com/REALCustomTraining  www.linkedin.com/company/realcustomtraining    Subscribe here for some great free resources:  www.youtube.com/@REALCustomTraining 

This is episode is for bosses who want to promote growth mindset! Growth mindset – the idea that cherished qualities and abilities can be developed through learning, effort, and feedback – is an important tool for leaders who get the best out of themselves and others. In this episode, Andy takes a look at 5 easy to remember mantras that can help any boss lead in a way that promotes the power of growth mindset.   Andy also offers his highest of recommendations to the YouTube channel of Rev. Dr. Martin Guite and shares a clip from one of Rev. Dr. Guite’s many wonderful videos exploring the works of J.R.R. Tolkien. About REAL Custom Training   REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).    We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.   Private group training is available and can be fully customized to align with organizational goals.    Learn More About REAL Custom Training  Read about our workshops:   www.realcustomtraining.com    Contact me to discuss your training and development needs:  Andrew Morrison, MSOM – Owner/Instructional Staff  andrew@realcustomtraining.com  860.753.3710.    Follow for live event updates and helpful content:  www.facebook.com/REALCustomTraining  www.linkedin.com/company/realcustomtraining   Subscribe here for some great free resources:  www.youtube.com/@REALCustomTraining  Podcast Produced: www.piccolopodcasts.com.au

 This episode is for anyone trying to manage cell phones in the modern workplace!    Join host Andy Morrison for a look at real-world ideas on how organizations can mitigate the impact of cell phone usage and distraction.    And this time around, the ideas aren’t coming from Andy – they were generated by participants in one of Andy’s recent problem-solving workshops.    As frontline supervisors themselves, the participants used their firsthand experience to generate some thought-provoking ideas on how to best manage cell phones at work. If you're dealing with the same issue, you can’t miss this episode.    About REAL Custom Training   REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).    We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.   Private group training is available and can be fully customized to align with organizational goals.    Learn More About REAL Custom Training  Read about our workshops:   www.realcustomtraining.com    Contact me to discuss your training and development needs:  Andrew Morrison, MSOM – Owner/Instructional Staff  andrew@realcustomtraining.com  860.753.3710.    Follow for live event updates and helpful content:  www.facebook.com/REALCustomTraining  www.linkedin.com/company/realcustomtraining   Subscribe here for some great free resources:  www.youtube.com/@REALCustomTraining  Podcast Produced: www.piccolopodcasts.com.au

This episode is for anyone who wants to lead their team through a brainstorming exercise that actually gets results!  Better Workdays host Andy Morrison takes a look at a repeat offender when it comes to terrible meetings: the poorly-run brainstorming session.  Brainstorming can be a fun and highly effective tool IF it’s done properly. This episode gives you 5 ways to make sure your brainstorming sessions don’t rain on your team’s parade.  About REAL Custom Training REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).  We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.  Private group training is available and can be fully customized to align with organizational goals.  Learn More About REAL Custom Training Read about our workshops: www.realcustomtraining.com  Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff andrew@realcustomtraining.com 860.753.3710.  Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining  Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining

This episode is for anyone who wants to get the most bang for your buck when you use a third-party provider for your leadership development programming.  Better Workdays host Andy Morrison is in the business of providing leadership development programming for small to medium-sized companies that don’t have an internal department dedicated to talent development.  As a provider, Andy has firsthand experience and knowledge of the simple but impactful steps a company can take to make sure they get a high return on their investment in leadership programming. In this episode of Better Workdays, Andy gives you his top 5 suggestions for maximizing your investment in your people’s leadership abilities.  About REAL Custom Training REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).  We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.  Private group training is available and can be fully customized to align with organizational goals.  Learn More About REAL Custom Training Read about our workshops: www.realcustomtraining.com  Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff andrew@realcustomtraining.com 860.753.3710.  Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining  Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining

This episode is for anyone setting goals for 2025!  Join host Andy Morrison for a look at two change models that help explain why some goals and resolutions are easily reached, while others can seem perpetually out of reach no matter how hard or how often we try. Pulling from the books Developing Coaching Skills and The Coaching Habit, Andy presents a framework we can use to reframe our thinking around difficult goals and increase our likelihood for success.   About REAL Custom Training REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).  We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.  Private group training is available and can be fully customized to align with organizational goals.  Learn More About REAL Custom Training Read about our workshops: www.realcustomtraining.com  Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff andrew@realcustomtraining.com 860.753.3710.  Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining  Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining

This episode is for managers who don’t want to sacrifice long-term success in exchange for short-term results!  Join host Andy Morrison as he explores Dr. Paul Hersey’s model for Effective Leadership. This simple model can help us understand why leadership styles like micromanaging and bullying may be effective at driving short-term results, but ultimately hurt us, our employees, and our organizations in the long-run.  About REAL Custom Training REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).  We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.  Private group training is available and can be fully customized to align with organizational goals.  Learn More About REAL Custom Training Read about our workshops: www.realcustomtraining.com  Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff andrew@realcustomtraining.com 860.753.3710.  Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining  Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining

This episode is for anyone who wants to help their kids learn how to fail without getting discouraged!  Helping employees develop a growth mindset requires the same strategies as helping a little kid develop one. You’ve got to resist the natural tendency to praise talent and instead focus on helping the other person think about the process, effort, adjustments, and strategies they used to achieve a result.  Join host Andy Morrison as he puts this concept to the test with his kids! See how a discussion about something as simple as coloring can be used to help kids embrace progress over perfection.  About REAL Custom Training REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).  We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.  Private group training is available and can be fully customized to align with organizational goals.  Learn More About REAL Custom Training Read about our workshops: www.realcustomtraining.com  Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff andrew@realcustomtraining.com 860.753.3710.  Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining   Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining

This episode is for anyone who wants to avoid The Conspiracy of Niceness! With today’s emphasis on positivity and empathy in leadership, it’s no surprise that many supervisors and managers are suffering the effects of being too nice in the workplace. In this episode, host Andy Morrison helps you understand the need to balance respect, empathy, and results as a leader, and gives you a list of things to keep an eye out for if you want to make sure your team isn’t suffering from being too darn nice.   About REAL Custom Training REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).   We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.   Private group training is available and can be fully customized to align with organizational goals.  Learn More About REAL Custom Training Read about our workshops: www.realcustomtraining.com  Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff andrew@realcustomtraining.com 860.753.3710.   Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining   Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining  

This week’s special guest is Jim Zahasnky, Principal/Managing Partner and Chief Strategist at WHZ Strategic Wealth Advisors, where he leads strategy, client experience initiatives, client acquisition & retention efforts, and team leadership. Jim transitioned to WHZ in 2014 after 17 years as a senior executive in the pharmaceutical industry, where he developed and implemented strategies and initiatives for major US pharmaceutical brands. Jim joined Better Workdays to discuss his leadership philosophy, including his commitment to developing employees at all levels, creating a high-performance culture, and coaching employees to meet their full potential.  About REAL Custom Training REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).  We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.  Private group training is available and can be fully customized to align with organizational goals.  Learn More About REAL Custom Training Read about our workshops: www.realcustomtraining.com  Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff andrew@realcustomtraining.com 860.753.3710.  Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining  Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining

In this episode, we take a closer look at the power of clarity in goal-setting. Too often, we set vague goals like "improve communication skills" and then wonder why we don’t see results. Today, we’ll tackle this common pitfall by running an ambiguous goal through the SMART framework—making it Specific, Motivating, Attainable, Relevant, and Trackable. You’ll learn how to take a broad objective and turn it into a focused plan that drives real progress. Join us as we break down each element of SMART goal-setting with practical examples to make your next goal truly actionable.  About REAL Custom Training REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).  We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.  Private group training is available and can be fully customized to align with organizational goals.  Learn More About REAL Custom Training Read about our workshops: www.realcustomtraining.com  Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff andrew@realcustomtraining.com 860.753.3710.  Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining  Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining

This episode is for anyone who wants to manage emotional energy to create better workdays!  In this episode of Better Workdays, Andy Morrison from REAL Custom Training explores the art of managing emotional energy, drawing on insights from Tony Schwartz and Catherine McCarthy's principles.  Andy explains how time management and emotional energy management go hand-in-hand, and provides you with four emotional energy rituals that you can try out and integrate into your daily routine. Whether it’s deep breathing to combat stress, expressing appreciation, reframing challenges, or carving out time for what truly matters, these small steps can make a big impact on your workday.  About REAL Custom Training REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).  We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.  Private group training is available and can be fully customized to align with organizational goals.  Learn More About REAL Custom Training Read about our workshops: www.realcustomtraining.com  Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff andrew@realcustomtraining.com 860.753.3710.  Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining  Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining

This episode is for anyone doing their best to be their best at work and at home! Instead of total separation, let’s take a look at Work-Life Alignment. How can we develop leadership abilities that not only advance our careers, but help us thrive as parents, spouses, community members, and individuals?  Join Andy Morrison from REAL Custom Training for a look at one tool you can use to give Work-Life Alignment a whirl: The 4-Way Win. From Stuart Friedman’s Total Leadership model, the 4-Way Win framework can help you align your personal and professional aspirations and better serve the important people in every domain of your life.    After providing a quick overview of the concept, Andy will layout Action Steps to pursue a 4-Way Win of your own.  About REAL Custom Training REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).  We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.   Private group training is available and can be fully customized to align with organizational goals.     Learn More About REAL Custom Training Read about our workshops: www.realcustomtraining.com   Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff andrew@realcustomtraining.com 860.753.3710.   Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining   Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining

Mistakes We Make When Discussing Mistakes This episode is for anyone who wants to productively deal with mistakes in the workplace! Many managers struggle with discussing mistakes with their team members. Some employees shut down (or even cry) when their mistake is brought up. Others grow defensive or combative. In either case, the manager is left frustrated, and the root cause of the mistake goes unaddressed, leaving the door open for the mistake to happen again.  In this episode of Better Workdays, we look at some of the common errors in thinking and communicating that many of us naturally make when discussing mistakes. Borrowing from the great book “Managing Difficult Conversations,” we’ll look at how a shit from certainty to curiosity and a focus on understanding over blame can help these conversations move smoothly toward a solution.  Whether you're a team member or leader, this episode will provide practical strategies to make your next mistake discussion more constructive.   About REAL Custom Training REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).  We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.  Private group training is available and can be fully customized to align with organizational goals.  Learn More About REAL Custom Training Read about our workshops: www.realcustomtraining.com  Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff andrew@realcustomtraining.com 860.753.3710.  Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining  Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining

This episode is for anyone who wants to get the feedback they need to grow! We all need feedback, but it can be hard to come by. Sometimes our boss only believes in providing feedback when we “screw up.” Sometimes our direct reports are hesitant to give feedback because we’re “the boss,” or our peers feel it’s “not their place” to give us feedback on areas for improvement.  The result? We develop blind spots as to how we could be performing more effectively.  Under these circumstances, we need to step up and proactively seek feedback that will help us grow. This episode of Better Workdays gives you three easy ways to do so.   About REAL Custom Training REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).  We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.  Private group training is available and can be fully customized to align with organizational goals.  Learn More About REAL Custom Training Read about our workshops: www.realcustomtraining.com  Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff andrew@realcustomtraining.com 860.753.3710.  Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining  Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining

This episode is for anyone who needs to develop more influence in the workplace! Some positions require you to influence other employees, even though you are technically not their boss and they do not report to you. In this type of tough position, without any organizational authority, you have to rely on good-old-fashioned principles of persuasion.  Join host Andy Morrison for a quick review of Robert Cialdini’s principles of persuasion from his hit book Influence: The Psychology of Persuasion. As always, Andy breaks down Cialdini’s work into easy-to-absorb and quick-to-apply chunks! At the end of the episode, you’ll be ready to start using Cialdini’s Reciprocity, Liking, Predictability, and Self-Interest principles to develop more influence and create better workdays. About REAL Custom Training REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).  We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.  Private group training is available and can be fully customized to align with organizational goals.  Learn More About REAL Custom Training Read about our workshops: www.realcustomtraining.com  Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff andrew@realcustomtraining.com 860.753.3710.  Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining  Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining

This episode is for anyone who wants to coach people up in the workplace! In this episode of Better Workdays, Andy Morrison presents a simple 3-question-framework that you can use to start building a coaching habit today. Andy also announces that Better Workdays is approaching its season finale and complains a bit about House of the Dragon season 2.  About REAL Custom Training REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL). We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.  Private group training is available and can be fully customized to align with organizational goals.  Learn More About REAL Custom Training Read about our workshops: www.realcustomtraining.com  Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff andrew@realcustomtraining.com 860.753.3710.  Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining  Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining

This episode of Better Workdays is for anyone who’s ever had a bad boss! Join host Andy Morrison for a look at the lessons we can learn by studying bad bosses. Andy shares advice for applying a growth mindset when you’ve been assigned a less-than-stellar supervisor, followed by a fun look at one of cinema’s greatest bad bosses – Vizzini from the Princess Bride.    About REAL Custom Training REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).  We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness. Private group training is available and can be fully customized to align with organizational goals.  Learn More About REAL Custom Training Read about our workshops: www.realcustomtraining.com  Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff andrew@realcustomtraining.com 860.753.3710.  Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining  Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining

This episode of Better Workdays is for anyone who could use a proven productivity tool! Join host Andy Morrison for a look at the Time Management Matrix, a simple and effective tool for quickly identifying the most important items on your To Do list. Borrowing from Stephen Covey’s “7 Habits of Highly Effective People,” Andy provides a quick overview of the tool and helps listeners understand how the matrix can be used to determine what tasks are both important and urgent – and therefore priorities! Action steps include ways to utilize the matrix in the short-term, as well as ways to apply the model for longer-term success.  About REAL Custom Training REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).  We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness. Private group training is available and can be fully customized to align with organizational goals.  Learn More About REAL Custom Training Read about our workshops: www.realcustomtraining.com  Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff andrew@realcustomtraining.com 860.753.3710.  Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining  Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining Produced By: https://piccolopodcasts.com.au/

Inspired by his family’s summer vacation, host Andy Morrison presents leadership lessons from Santa’s Village, a Christmas-themed amusement park in Jefferson, New Hampshire. Andy’s been visiting Santa’s Village for years and is always blown away by the park’s beautiful appearance, smooth operations, and dedication to providing an excellent customer experience.  There’s a lot to learn from the way they do things at Santa’s Village – see for yourself by tuning in!     About REAL Custom Training REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).   We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.   Private group training is available and can be fully customized to align with organizational goals.     Learn More About REAL Custom Training Read about our workshops: www.realcustomtraining.com   Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff andrew@realcustomtraining.com 860.753.3710.   Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining   Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining

 Welcome back to Better Workdays! After a relaxing summer vacation, Andy Morrison needs help recalibrating his leadership mindset – and he’s got tips in case you need to do the same! Join Andy for a look at a powerful framework to kick start your leadership mindset, inspired by Robert E. Quinn's "Moments of Greatness: Entering the Fundamental State of Leadership" from the Harvard Business Review. We’ll explore four essential questions to help you navigate your leadership journey and ensure you’re leading with impact: What result do I want to create? Am I following my core values? Am I acting in the collective best interest? Am I considering feedback? These questions are designed to make you result-focused, internally directed, other-focused, and externally open. By reflecting on your approach to workplace challenges through these lenses, you can significantly enhance your positive human influence and drive meaningful outcomes. About REAL Custom Training REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).  We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.  Private group training is available and can be fully customized to align with organizational goals.  Learn More About REAL Custom Training Read about our workshops: www.realcustomtraining.com  Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff andrew@realcustomtraining.com 860.753.3710.  Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining  Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining Produced by: Piccolo Podcasts

Join host Andy Morrison for a look at a crucial tool in your leadership toolbox: assertiveness.    In this episode, Andy explores what it means to be assertive, why it's an important leadership skill, and how you can develop assertiveness to communicate your needs effectively while respecting others.  Andy provides two practical tools you can use to practice assertive communication: the 2-Step Redirect and the Assertiveness Framework. These tools will help you describe poor behavior and offer specific instructions for improvement, ensuring that you can handle challenging situations with confidence and respect.  In this week’s Pop Wisdom segment, Andy shares a classic scene from "The Office" where Michael Scott confronts an insubordinate Stanley. In one of Michael Scott’s moments of managerial excellence, he ends his crucial conversation with Stanley in an assertive manner that sets clear boundaries for their future interactions.   By the end of this episode, you'll have a clear understanding of assertiveness and practical tools to implement in your daily work life. Whether you're a supervisor looking to lead with confidence or an employee aiming to communicate more effectively, this episode is packed with valuable insights.  About REAL Custom Training   REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).    We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.   Private group training is available and can be fully customized to align with organizational goals.    Learn More About REAL Custom Training  Read about our workshops:  www.realcustomtraining.com    Contact me to discuss your training and development needs:  Andrew Morrison, MSOM – Owner/Instructional Staff  andrew@realcustomtraining.com  860.753.3710.    Follow for live event updates and helpful content:  www.facebook.com/REALCustomTraining  www.linkedin.com/company/realcustomtraining   Subscribe here for some great free resources:  www.youtube.com/@REALCustomTraining 

Join host Andy Morrison for a look at the skill every leader should pull from their toolbox first – Active Listening. Active listening is a commitment to using listening as our primary tool for shared understanding. It involves making a conscious decision to listen without interrupting, maintaining eye contact, and focusing on the speaker's words.  Andy will give you some practical steps you can take to enhance your listening skills, like carrying a notebook to capture important discussions and avoiding unnecessary interruptions.  About REAL Custom Training REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).  We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.  Private group training is available and can be fully customized to align with organizational goals.  Learn More About REAL Custom Training Read about our workshops: www.realcustomtraining.com  Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff andrew@realcustomtraining.com 860.753.3710.  Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining  Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining

This episode is for anyone who wants to try a quick productivity technique! Join Andy Morrison for a look at the Pomodoro Technique, an easy-to-use tool for time management and focused work. Andy explains the basic concept and sheds some light on how the Pomodoro Technique has helped him get more done while feeling less overwhelmed. He also shares a related productivity tip inspired by The Mask of Zorro and featured in Tamara Murray’s book “Awesome Supervisory Skills.”  And as always, Andy wraps up the episode with some action steps you can take to find out if the Pomodoro Technique can boost your productivity and your positivity at the same time!  About REAL Custom Training REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).  We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.  Private group training is available and can be fully customized to align with organizational goals.  Learn More About REAL Custom Training Read about our workshops: www.realcustomtraining.com  Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff andrew@realcustomtraining.com 860.753.3710.  Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining  Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining  

 This episode is for anyone who wants to make progress toward your most important goals!   Join Andy Morrison for a look at the concept of Motion vs Action and how he has been applying the concept in his own efforts to reduce procrastination. Pulling from James Clear’s great book “Atomic Habits,” Andy breaks down the difference between Motion (planning, strategizing, and learning) and Action (behavior that directly produces an outcome) and examines how these concepts can be applied toward personal and professional development efforts.  At the end of the episode, Andy lays out some tangible Action Steps you can take to make sure you strike the right balance between Motion and Action.  About REAL Custom Training REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).  We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.  Private group training is available and can be fully customized to align with organizational goals.  Learn More About REAL Custom Training Read about our workshops: www.realcustomtraining.com  Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff andrew@realcustomtraining.com 860.753.3710.  Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining  Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining

This episode is for anyone who wants to responsibly earn and use leadership power!  Join Andy Morrison for a look at power dynamics in the workplace, starting with an interesting posed in the HBO television series Game of Thrones. From there, Andy explores the vital role of perception in the two main types of leadership power: personal power and position power.  At the end of the episode, Andy lays out action steps you can take to assess, develop, and utilize your own levels of power in your organization.  About REAL Custom Training REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).   We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.  Private group training is available and can be fully customized to align with organizational goals.   Learn More About REAL Custom Training Read about our workshops:  www.realcustomtraining.com  Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff andrew@realcustomtraining.com 860.753.3710.  Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining

 This episode is for anyone who wants to understand the difference between venting and complaining and learn how to manage both effectively!   Join Andy Morrison for a look at how managed venting helps release unproductive emotional energy and opens the door to conflict resolution, while complaining often leads to more frustration without solutions. You'll learn key strategies for listening, staying calm, and guiding conversations towards productive outcomes, as well as how to respond to chronic complaining.   About REAL Custom Training REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).   We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.  Private group training is available and can be fully customized to align with organizational goals.   Learn More About REAL Custom Training Read about our workshops:  www.realcustomtraining.com  Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff andrew@realcustomtraining.com 860.753.3710.  Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining

This episode is for anyone who wants to tailor their leadership style based on their employees’ needs!  Join Andy Morrison for an overview of the versatile and practical Situational Leadership Model. This framework helps leaders adapt their style to fit their team members' developmental needs, ensuring effective guidance through various stages of growth.  Andy breaks down the two fundamental behaviors in leadership—Directive and Supportive—and how these can be applied through four distinct styles: Directing, Coaching, Supporting, and Empowering. Each style matches a specific employee development level, from the Enthusiastic Beginner to the Self-Reliant Achiever, providing a tailored approach that fosters both individual and team progress. About REAL Custom Training REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).  We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.  Private group training is available and can be fully customized to align with organizational goals.  Learn More About REAL Custom Training Read about our workshops: www.realcustomtraining.com  Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff andrew@realcustomtraining.com 860.753.3710.  Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining  Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining

This episode is for anyone who wants to be comfortable giving challenging feedback!   Join host Andy Morrison for a review of practical strategies for delivering challenging feedback. You’ll walk away with some actionable steps like not delaying feedback, reframing feedback as a gift, and focusing on future improvements rather than past mistakes. We also look at the importance of maintaining objectivity and fostering a growth-minded culture in your workplace.  About REAL Custom Training REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).  We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.  Private group training is available and can be fully customized to align with organizational goals.  Learn More About REAL Custom Training Read about our workshops: www.realcustomtraining.com  Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff andrew@realcustomtraining.com 860.753.3710.  Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining  Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining

 This episode is for anyone who wants to run more productive meetings! Andy Morrison unpacks the "BEANS" method—a straightforward, three-step approach to conducting more effective meetings. Whether you're tuning in from a home office or the boardroom, these insights are designed to help you and your team stay engaged and productive.  About REAL Custom Training REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).  We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.  Private group training is available and can be fully customized to align with organizational goals.  Learn More About REAL Custom Training Read about our workshops: www.realcustomtraining.com  Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff andrew@realcustomtraining.com 860.753.3710.  Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining  Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining

This episode is for anyone considering whether leadership development programs are a worthy investment! Host Andy Morrison sits down with Jennifer Worden from Foster, LLC to discuss her experience in REAL Custom Training’s leadership development workshops. Hear first-hand from Jennifer about: What it’s like training alongside people from other companies and industries What it means to work for an organization that values employee development How developing a growth mindset helped her manage big changes in the workplace REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL). We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service, Public Speaking, and more. Each program is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. Private group training is also available and can be fully customized to align with organizational goals. Learn More Workshops: www.realcustomtraining.com Contact: Andrew Morrison, MSOM – Owner/Instructional Staff 📧 andrew@realcustomtraining.com | 📞 860.753.3710 Follow for live event updates and helpful content: Facebook LinkedIn Subscribe for free resources: YouTube About REAL Custom Training

This episode is for anyone who wants to help high-potential employees develop their leadership abilities!  As a follow-up to Better Workday’s very first episode, Andy Morrison presents an overview of the impact a fixed mindset and growth mindset can have on an employee’s attitude toward ability, learning, effort, and failure. By helping employees cultivate a growth mindset, managers can ensure that leadership development efforts will have their intended effect.  About REAL Custom Training REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).  We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.  Private group training is available and can be fully customized to align with organizational goals.  Learn More About REAL Custom Training Read about our workshops: www.realcustomtraining.com  Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff andrew@realcustomtraining.com 860.753.3710.  Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining

This episode is for anyone who wants to make sure their organization is meeting essential employee needs!   Managing employees requires a strong understanding of basic human psychology. In this episode, Andy Morrison presents six basic psychological needs that managers can leverage to improve organizational culture, employee development and retention, conflict management, and job satisfaction.   About REAL Custom Training REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).   We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.  Private group training is available and can be fully customized to align with organizational goals.   Learn More About REAL Custom Training Read about our workshops:  www.realcustomtraining.com  Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff andrew@realcustomtraining.com 860.753.3710.  Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining  Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining

This episode is for anyone who wants to start managing their manager!  As managers, we tend to focus on managing our employees and managing ourselves – but what about our relationship with our own manager? In this episode, Andy Morrison presents the concept of managing up and provides some actionable steps anyone can take to begin fostering a better, mutually beneficial relationship with their boss.   About REAL Custom Training REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).   We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.  Private group training is available and can be fully customized to align with organizational goals.     Learn More About REAL Custom Training Read about our workshops:  www.realcustomtraining.com  Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff andrew@realcustomtraining.com 860.753.3710.  Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining  Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining

This episode is for anyone who wants to do hard things in a human way! From writing up employees to denying special requests, there’s a lot of “tough stuff” that comes with being a leader. Compassionate leadership can help bosses get the tough stuff done while balancing concern for employees with concern for organizational effectiveness. Check out this episode and start leading more compassionately today! About REAL Custom Training REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).  We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.  Private group training is available and can be fully customized to align with organizational goals.  Learn More About REAL Custom Training Read about our workshops: www.realcustomtraining.com  Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff andrew@realcustomtraining.com 860.753.3710.  Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining  Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining Podcast Produced by: https://piccolopodcasts.com.au/

This episode is for anyone who wants to be less reactive and more proactive in the workplace! Borrowing from Stephen Covey’s revered work, Andy Morrison presents an overview of reactive vs proactive attitudes, a model for moving away from reactive thinking, and suggestions for how managers can exemplify a proactive attitude for their team. About REAL Custom Training REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).  We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.  Private group training is available and can be fully customized to align with organizational goals.  Learn More About REAL Custom Training Read about our workshops: www.realcustomtraining.com  Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff andrew@realcustomtraining.com 860.753.3710.  Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining  Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining Podcast Produced by: https://piccolopodcasts.com.au/

This episode is for anyone who wants to give feedback that fuels growth!  Borrowing from Dr. Carol Dweck’s book Mindset: The New Psychology of Success, Andy Morrison presents three easy steps any supervisor or manager can take to make sure that their feedback helps their employees grow. About REAL Custom Training REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).  We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.  Private group training is available and can be fully customized to align with organizational goals.  Learn More About REAL Custom Training Read about our workshops: www.realcustomtraining.com  Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff andrew@realcustomtraining.com 860.753.3710.  Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining  Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining Podcast Produced by: https://piccolopodcasts.com.au/

This episode is for anyone who could use some simple frameworks for big decisions!  Andy Morrison welcomes his daughter Haley for a look at the STEP Method, a decision-making framework taught in Haley’s elementary school. They discuss ways in which the STEP Method could also be applied in workplace scenarios, and they take a hands-on look at how to use a Benefits/Consequence Matrix to make effective choices.   About REAL Custom Training REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).  We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.  Private group training is available and can be fully customized to align with organizational goals.  Learn More About REAL Custom Training Read about our workshops: www.realcustomtraining.com  Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff andrew@realcustomtraining.com 860.753.3710.  Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining  Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining Podcast Produced by: https://piccolopodcasts.com.au/

This episode is for anyone who wants to make sure their body language doesn’t betray their message! Join Andy Morrison for a quick review of the Mehrabian Principle and its implications for public presentations. About REAL Custom Training REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).  We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.  Private group training is available and can be fully customized to align with organizational goals.  Learn More About REAL Custom Training Read about our workshops: www.realcustomtraining.com  Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff andrew@realcustomtraining.com 860.753.3710.  Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining  Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining Podcast Produced by: https://piccolopodcasts.com.au/

 This episode is for anyone who wants to help rid the world of unnecessary meetings!  Join Andy Morrison for a quick review of a simple flowchart that managers can use to determine if a meeting is truly the best way to communicate with their team. Visit REAL Custom Training on LinkedIn to download a copy of the flowchart for yourself!    About REAL Custom Training REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).  We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.  Private group training is available and can be fully customized to align with organizational goals.  Learn More About REAL Custom Training Read about our workshops: www.realcustomtraining.com  Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff andrew@realcustomtraining.com 860.753.3710.  Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining  Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining Podcast Produced by: https://piccolopodcasts.com.au/

This week’s episode is for anyone who wants to be more confident about public speaking!  Fresh off his award-winning performance in an amateur stand-up comedy event, Andy Morrison shares some of REAL Custom Training’s tips and strategies for Managing Your Fear of Public Speaking. Andy reviews the evolutionary roots of our fear of public speaking and shows you how to use the “Spheres of Control” to settle your nerves and laser your focus leading up to a public speaking engagement.  About REAL Custom Training REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).  We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.  Private group training is available and can be fully customized to align with organizational goals.  Learn More About REAL Custom Training Read about our workshops: www.realcustomtraining.com  Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff andrew@realcustomtraining.com 860.753.3710.  Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining  Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining Podcast Produced by: https://piccolopodcasts.com.au/

This episode is for anyone who wants to know if your team ACTUALLY needs teambuilding! Join host Andy Morrison as he explores two common misconceptions in the workplace: not every “team” is actually a team and not all attempts at “teambuilding” actually follow the necessary steps to strengthen a team’s effectiveness.  Andy helps clarify the meaning of the terms team and teambuilding, and then gives you a fast and free assessment to determine if your team actually needs teambuilding. And if it does, Andy helps you better understand exactly what teambuilding is and how it should unfold.  About REAL Custom TrainingREAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).  We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.  Private group training is available and can be fully customized to align with organizational goals.  Learn More About REAL Custom Training Read about our workshops: www.realcustomtraining.com  Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff andrew@realcustomtraining.com 860.753.3710.  Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining   Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining

This episode is for anyone who wants to communicate more effectively! Special guest Heather Butterworth joins Andy Morrison for a look at the four primary communication styles: Director, Thinker, Expresser, and Harmonizer.  Learning about these styles can help us better understand our own communication preferences and tendencies, as well as those of our co-workers. From there, you can practice adjusting your communication style based on the style of your audience.  About REAL Custom Training REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).  We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.  Private group training is available and can be fully customized to align with organizational goals.  Learn More About REAL Custom Training Read about our workshops: www.realcustomtraining.com  Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff andrew@realcustomtraining.com 860.753.3710.  Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining   Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining

This week’s episode is for anyone who delegates! We delve into the essentials of effective delegation with our guide on how to CYA: Cover Your Assignments. You’ll gain some practical strategies for clearly communicating tasks, providing context, and establishing clear deadlines.  Plus, we look at the 4 Levels of Authority that you must grant to your employee every time you delegate.    About REAL Custom Training REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).  We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.  Private group training is available and can be fully customized to align with organizational goals.  Learn More About REAL Custom Training Read about our workshops: www.realcustomtraining.com  Contact me to discuss your training and development needs:: Andrew Morrison, MSOM – Owner/Instructional Staff andrew@realcustomtraining.com 860.753.3710.  Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining  Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining Produced by Piccolo Podcasts: https://piccolopodcasts.com.au/

Shifting Your Mindset as a New Supervisor About REAL Custom Training REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).  We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.  Private group training is available and can be fully customized to align with organizational goals.  Learn More About REAL Custom Training Read about our workshops: www.realcustomtraining.com  Contact me to discuss your training and development needs:: Andrew Morrison, MSOM – Owner/Instructional Staff andrew@realcustomtraining.com 860.753.3710.  Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining  Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining

The 4 Core Types of Workplace Conflict  About REAL Custom Training REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).  We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.  Private group training is available and can be fully customized to align with organizational goals.  Learn More About REAL Custom Training Read about our workshops: www.realcustomtraining.com  Contact me to discuss your training and development needs:: Andrew Morrison, MSOM – Owner/Instructional Staff andrew@realcustomtraining.com 860.753.3710.  Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining  Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining