Annette's back with three takeaways from last week's Jennifer Moss episode that genuinely changed how we think about hope at work. Plus a listener question from Paul, an Australian who's been working in Dublin for 7-8 years and is now moving the family home to Melbourne while weighing a career change.

In this Q&A:

- The Admiral McRaven "make your bed" reminder

- FOBO (fear of becoming obsolete) and the five-step Gallup framework for compassionate leadership in the AI era

- Why scheduling time for learning is the part most leaders skip

- "Hope is not a method" vs. "hope IS a strategy": Annette's full reframe

- The four-part hope framework: goals, pathways, personal agency, agency for others

- Paul's question: how do you survive an international move AND a career pivot at the same time?

- The both/and move that changes the maths on midlife career transitions

Annette tells the story of the Post-it she kept on her monitor at one of the toughest jobs of her career: "Hope is not a method." Years later, Jennifer Moss reframed it for her. Hope is a strategy when you build goals, pathways, and agency underneath it. Without those, it's just wishful thinking with better PR.

For Paul, and anyone considering a big move plus a big career shift at the same time, the advice is the both/and: contract while you network, build foundations while you research, and don't try to do all the big rocks at once.

Got a career dilemma? Send it in at betteratwork.com

NEXT WEEK: Wendy Smith on Both/And Thinking. You're going to love it.

Making your work life better, one conversation at a time.

Hosted on Acast. See acast.com/privacy for more information.

Three years ago, Jennifer Moss came on Better at Work and gave us a line that stuck: we can't yoga our way out of a bad boss.

She's back. New book. Sharper take.

Jennifer is a burnout researcher and workplace culture strategist whose new book Why Are We Here? Creating a Work Culture Everybody Wants is her third on this space and one of the most useful Cathal has read this year.

In this conversation:

→ Why hope is collapsing at work, especially for under-25s (the World Happiness Report numbers are bleak)

→ Charles Snyder's hope theory and why agency is the piece most leaders miss

→ Why a compliant team isn't a loyal team, it's a team where hope is dying

→ The real cost of layoffs to the people who stay

→ Phobos and the 1 in 2 stat on AI anxiety from Microsoft's Work Trend Index

→ Why most micromanagers are frightened, not malicious

→ The 5-step compassionate leadership framework for AI transitions

→ Why "I'm an ally" framing has made diversity work fragile, and the reframe that fixes it

→ Optimal distinctiveness: fitting in and standing out at the same time

→ Three things leaders can do this week

Jennifer references Adam Grant, Lindsay McIntyre (formerly of Microsoft), Amy Gallo, Claudia Goldin, Robin Dunbar, and case studies from companies including Patagonia and Bright Horizons.

Find Jennifer at jennifer-moss.com and on LinkedIn.

Better at Work is hosted by Cathal Quinlan. New episodes every Thursday 7am.

If this one resonated, share it with someone on your team who needs it.

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Q&A episode answering a tough leadership question from Emer, plus Annette's takeaways from Laura Gassner-Otting.

IN THIS EPISODE:

Thank You Email Goes Viral:

Cathal's email praising his daughter's teacher went around the whole school. Miss Smith said "You'd be surprised how little that happens." Why recognition matters more than we think.

Annette's Laura Takeaways:

- The Four Horsemen of Success (money, title, power, prestige) and why we chase them

- The Forces (Calling, Connection, Contribution, Control)

- "Refuse not to be happy now"

- Balance = being yourself everywhere

- Do Laura's quiz

Listener Question: New Leader, Difficult Team Member

Emer started a new leadership role. Most of her team is on board. But one woman has "taken a total dislike" to her. The woman ignores everything Emer says.

Annette's advice:

1. Work as team to agree on values/behaviors (clear is kind)

2. Get to know this person - seek to understand

3. Might be anxiety, trauma, nothing to do with you

4. Build connection and safety

Cathal's advice:

1. Start with YOU - is this about YOUR need for validation?

2. Imposter syndrome from previous org?

3. Ask open questions: "How are you finding it?" "Any concerns?"

4. Discuss ways of working

5. Reality check: She might just be difficult/jealous/wanted the job

6. If intractable after doing the work, she might need to go

Key Insights:

"You'd be surprised how little that happens." - Teacher receiving thank you

"Refuse not to be happy now. Balance is being yourself in work and life." - Annette

"Let's be real. She might be a piece of work. But we try to be fair." - Cathal

Resources:

Laura Gassner-Otting's quiz

Submit your career dilemma: betteratwork.net

Better at Work - Making work better, one conversation at a time.

New episodes every Thursday.

Hosted by Cathal Quinlan & Annette Sloan

Hosted on Acast. See acast.com/privacy for more information.

Laura Gassner-Otting (Wall Street Journal bestselling author) joins Cathal in the London studio to challenge everything we think we know about success.

This is Laura's UK/Ireland podcast debut, recorded at Christmas after a mulled wine with incredible energy.

IN THIS EPISODE:

The Four Horsemen of Success (and why they drive Laura batty):

1. "I'll be happy when..." - Life is short. Refuse to not be happy NOW.

2. Purpose - Your job doesn't need a white hat to have purpose.

3. Follow your passion - The "live, laugh, love" tattoo of career advice.

4. Balance - We need alignment, not balance. Code-switching is exhausting.

Need to Make vs Want to Make Numbers:

We all have two numbers. Need to make: bills, food, school. Want to make: Claridge's vs Holiday Inn, Rolls Royce vs Hyundai. In between are the sacrifices you'll make.

Caroline's Story:

Laura wanted to promote her to VP. Caroline said no thank you. She'd just had a baby and wanted to be present. Three years later, she got promoted. Still with the firm 10 years after Laura sold it.

Eleanor Roosevelt: "We would worry much less about what other people thought about us if we realised how seldom they did."

Whose Goal Is This?

We define success at 17-18 before our frontal lobe is fully formed. Laura dropped out of law school - it was her fourth grade teacher's goal, not hers. Give yourself grace to change.

Work-Life Alignment > Balance:

You're friends with coworkers on social media. It's already integrated. Stop separating work and life. Find alignment instead. Code-switching is exhausting.

Feeling Seen vs Feeling Loved:

Laura's therapy revelation: She felt loved transactionally (got grades = we love you). But did she feel seen? Could she have said "I don't want law school, I want to be an artist"?

Key Insights:

"I refuse to not be happy NOW. They retire and have heart attacks."

"Follow your passion is the live, laugh, love tattoo of career advice."

"I think we're not too busy. We're too busy doing things that don't matter to us."

"When you find alignment, you just move from one to the other pretty seamlessly."

ABOUT LAURA GASSNER-OTTING:

Author of "Limitless: How to Ignore Everybody, Carve Your Own Path" and "Wonderhell: Why Success Doesn't Feel Like It Should."

20 years as executive recruiter, sold her firm, now speaker/consultant. Regularly on Good Morning America.

Website: lauragassnerotting.com

Submit your career dilemma: betteratwork.net

Better at Work - Making work better, one conversation at a time.

New episodes every Thursday.

Hosted by Cathal Quinlan

Hosted on Acast. See acast.com/privacy for more information.

Q&A episode with Annette's top takeaways from Russell Beck + critical advice for dealing with burnout at work.

IN THIS EPISODE:

Annette's 3 Takeaways from Russell Beck:

1. The Rise of Artist Engineers (STEM → STEAM)

Why creativity and art matter more than ever in the future of work. Drawing as a tool for thinking.

2. One Size Fits One

Managers need to understand how each person works best while balancing the team's needs.

3. Work as a Friend Factory

Why having friends at work isn't just nice—it's critical for engagement, retention, and culture.

Listener Question: Burnout at a Major Organisation

Ellie asked: How do I get out of a toxic workplace without destroying my career?

Cathal's advice:

- You need at least 2 months off to recover

- Consider consulting/contract work instead of another corporate role

- Get back to the work you love (not just management drama)

Annette's practical daily tactics:

- 10-minute morning meditation (Calm app)

- Mammalian dive reflex for grounding (2-min exercise)

- Schedule 20-min coffee with work friends

- Weekend self-care: massage, sauna, nature walks

- Career counseling or coaching

- Bill Cowan's career transition process

Key Insights:

"Work can be a friend factory." - Aisha Bousaid

"Employees with a best friend at work are 7x more likely to be fully engaged." - Gallup

"We take jobs for the salary. We quit because of culture." - Bruce Daisley

"Burnout is really real. The longer it goes on, the harder it is to pull back out." - Annette Sloan

Resources:

Books: "Drawing on the Right Side of the Brain" by Betty Edwards, "Building a Winning Career" by Bill Cowan

Apps: Calm (meditation)

Better at Work: Better Careers modules at betteratwork.net

Submit your career dilemma: betteratwork.net

Next Episode: Laura Gassner-Otting on "Limitless: How to Ignore Everybody and Carve Your Own Path"

Better at Work - Making work better, one conversation at a time.

New episodes every Thursday.

Hosted by Cathal Quinlan & Annette Sloan

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You won't lose your job to AI in 2026. You'll lose it to someone who knows how to use AI better.

Russell Beck (author of "The World of Work to 2030" - Leadership Book of the Year) breaks down what's changing in the workplace and how to stay ahead.

IN THIS EPISODE:

- Why AI collaboration beats AI competition

- How technology democratizes work by destroying skills, not jobs

- The 3 skill buckets for 2030: creativity, self-efficacy, leadership

- The JFK janitor who said "I'm helping put a man on the moon"

- Why your manager impacts your mental health as much as your partner

- Active listening: the skill most people aren't using

Russell's key insight: "I'm not worried about whether AI is thinking. I'm worried about whether humans are thinking."

Russell Beck has worked in 25 countries, was European Head of Talent at Yahoo, and now helps organisations future-proof their people strategies.

Book: "The World of Work to 2030" by Russell Beck

Website: imaginethinkdo.com

Submit your career question: betteratwork.net

Better at Work - Making work better, one conversation at a time.

New episodes every Thursday.

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Our final episode of 2025! Cathal and Annette wrap up the year with takeaways from last week's Smart Conflict episode - plus Annette has a hilarious problem: she can't stop saying the word "problematic."

In this Christmas special, we review key lessons from Alice Driscoll and Louise van Haast's brilliant conversation, thank our amazing community, and ask for your help with Annette's vocabulary crisis.

IN THIS EPISODE:

- Christmas catch-up with Cathal and Annette

- Why last week's Smart Conflict episode is perfect for family gatherings

- Annette's 3 takeaways from Smart Conflict

- The 5 R's framework: Reflection, Regulation, Readiness, Response, Repair

- Singles tennis to doubles tennis: Shifting from adversarial to collaborative

- Annette's "problematic" word problem - we need your help!

- Why "problematic" has become problematic

- Thank yous to the team: Phoebe, Harrison, Grace

- Thank yous to listeners: Angela Collins, David Monroe, Linda Menos, Jesse

- Preview: Russell Beck on World of Work to 2030 (first episode back January)

- Christmas wishes and 2026 excitement

ANNETTE'S 3 SMART CONFLICT TAKEAWAYS:

1. The 5 R's Framework - Reflection, Regulation, Readiness, Response, Repair. If you're short on time, focus on REPAIR.

2. Singles Tennis to Doubles Tennis - Move from adversarial (me vs you) to collaborative (us vs the problem together).

3. The Decision Tree - Should I have this hard conversation? The book has a decision tree that helps you work through it.

THE "PROBLEMATIC" CHALLENGE:

Annette has banned herself from using the word "problematic" after realizing she says it constantly. She needs a replacement word that isn't "aligned" (already banned), isn't too rude, and works professionally.

Help Annette! What should she say instead?

RESOURCES:

Smart Conflict Book: How to Have Hard Conversations at Work

Authors: Alice Driscoll and Louise van Haast

Last Week's Episode: Smart Conflict with Alice and Louise

Website: betteratwork.net

Instagram: @betteratwork

ABOUT BETTER AT WORK:

Making your work life better, one conversation at a time. New episodes every Thursday.

We're back in January 2026 with Russell Beck discussing the World of Work to 2030.

Submit your career dilemma: betteratwork.net

Thank you for an incredible 2025! See you in January 2026.

Merry Christmas and Happy New Year from Cathal, Annette, and the Better at Work team!

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Louise van Haast and Alice Driscoll, co-authors of Smart Conflict: How to Have Hard Conversations at Work, join Cathal in-studio for a masterclass in navigating workplace conflict.

This is our first in-studio episode with 4-camera setup - and it looks stunning.

If you've ever avoided a difficult conversation, taken feedback too personally, or struggled to speak up at work, this episode is for you.

IN THIS EPISODE:

- Where their passion for conflict work began

- How they met and decided to write a book together

- The two main conflict styles: harmony-seeking vs goal-focused

- "Get curious, not furious" - the principle that changes everything

- Alice's story: "Feedback isn't that I don't like you"

- Ripcord phrases to exit conversations gracefully

- Louise's lesson: "Just because you're good at it doesn't mean you enjoy it"

- The Conflict Style Quiz (both individual and team)

- Practical scripts for hard conversations

KEY INSIGHTS:

"Get curious, not furious. Whether you're someone who avoids conflict or someone who charges straight in, this principle applies. When you notice you're getting furious, pause and get curious instead." - Louise and Alice

"Every time I heard feedback, I was collapsing it into 'you're not good enough.' Then someone finally said: 'You know this feedback isn't that I don't like you, right?' It was a light bulb moment." - Alice Driscoll

"Just because you're really good at something doesn't mean you enjoy it. And just because other people think you should keep pursuing it doesn't mean you should have to." - Louise van Haast

"I wasn't expecting to have this conversation. I need some time to reflect so I can give you a considered response." - Ripcord phrase for exiting conversations

ABOUT LOUISE VAN HAAST AND ALICE DRISCOLL:

Louise van Haast and Alice Driscoll are executive coaches, conflict specialists, and co-authors of Smart Conflict. They help leaders and teams navigate difficult conversations with confidence and skill.

Louise started her career in advertising where she witnessed high conflict and big egos. She became passionate about finding better ways to navigate workplace tension.

Alice grew up as the hyper-aware child analysing family dynamics. She went on to work in human rights NGOs where conflict was constant. Through painful self-awareness moments, she learned how to navigate difficult conversations effectively.

Together, they've created practical frameworks for handling workplace conflict without avoiding it or escalating it.

RESOURCES:

Book: Smart Conflict - How to Have Hard Conversations at Work

Website: thepowerhousecompany.com

Conflict Style Quiz: thepowerhousecompany.com/quiz

Individual and team versions available

Coaching Programs: thepowerhousecompany.com

ABOUT BETTER AT WORK:

Making your work life better, one conversation at a time. We tackle the real challenges of modern work with practical advice you can use immediately.

New episodes every Thursday.

Guest interviews and listener Q&A episodes.

Website: betteratwork.net

Instagram: @betteratwork

Submit Your Question: betteratwork.net

NEXT EPISODE:

Listener Q&A with Annette - Takeaways from this Smart Conflict conversation

Submit your career dilemma: betteratwork.net

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A listener on a graduate program asks: "I'm not learning what I expected. The role feels narrow. I want to be an entrepreneur. What should I do?"

Cathal and Annette tackle this question with practical advice that applies to ANYONE feeling stuck in a narrow role, not just graduates.

Plus: Cathal shares what it was like meeting Dermot Kennedy (and whether he lived up to expectations).

IN THIS EPISODE:

- Why large organisations are "friend factories"

- The 5 things to do when your role feels limiting

- How to use "easy" time for work-life balance

- Side hustles vs full-time entrepreneurship

- Getting involved in company-wide projects

- Why you won't know what you learned until later

- Meeting Dermot Kennedy: Did he live up to expectations?

- The Tig Notaro/Taylor Dayne story everyone should hear

ANNETTE'S 5 PIECES OF ADVICE:

When your job feels too narrow or not challenging enough:

1. Find your people - Your workplace is a "friend factory." Build friendships that create belonging and resilience.

2. Use the time wisely - If work is easy, use that space for work-life balance, volunteering, or building future skills.

3. Reflect deeply - Name exactly what frustrates you, then counter it with innovation projects or improvements.

4. Find mentors/coaches - Shadow people, join employee action groups, get guidance from those ahead of you.

5. Give it time - You won't know what you learned until you're in your next role. Patience reveals the value.

CATHAL'S ADVICE:

- Talk to your manager about getting involved in company-wide projects

- Consider a side hustle on weekends (test entrepreneurial ideas)

- Join internal committees (People Development, Innovation, etc.)

- Give it a year before making big decisions

- Be proud you got the role - grad programs are incredibly competitive

KEY INSIGHTS:

"Your workplace is a friend factory. Spend time finding your people and making friends at work. Those friendships build belonging, purpose, and resilience when the day-to-day isn't energising you." - Annette

"You probably won't really know what you've learned from this time until the future comes and you go, 'I grew there, I learned about myself.'" - Annette

"Give it a year. You're already six months in. Talk to your manager, get involved in other projects, maybe do a side hustle on weekends." - Cathal

RESOURCES:

Website: betteratwork.net

Instagram: @betteratwork

Submit Your Question: betteratwork.net

ABOUT BETTER AT WORK:

Making your work life be

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Carlii Lyon helped me start this podcast 5 years ago. Today, she's sharing her journey from terrified first-timer to leading personal branding expert—and her new book "Courage to Be."

If you've ever felt too scared to put yourself out there, this conversation will change how you think about courage.

💡 KEY INSIGHTS:

"I was that person who was terrified. I was that person who thought she was going to throw up the first time she posted on social media. I was that person who stood in front of an audience for the first time and was shaking with sweat pouring down my body. I was that person who went on TV and cried before the interview and straight after the interview. The only way through it is through it."

"Courage really is about faking it till you make it. Of course you don't know what you're doing. Of course you're afraid. But courage is doing it anyway."

"Be impeccable with your words—not just with others, but with yourself. What you say to yourself, you'll make true."

"Add massive value to people you want to connect with—so much so that they can't ignore you."

📚 ABOUT CARLII:

Carlii Lyon is a personal branding expert, author of "Courage to Be," and the person who helped Cathal start Better at Work 5 years ago. She specialises in helping professionals build their influence and attract the right opportunities through authentic personal branding.

📚 RESOURCES:

🌐 Website: carliilyon.com (or carliilyon.com.au)

📖 Book: "Courage to Be: Build Your Influence and Attract the Right Opportunities"

🎙️ ABOUT BETTER AT WORK:

Making your work life better, one conversation at a time. New episodes every Thursday, with listener Q&A episodes bi-weekly.

🔔 Subscribe so you never miss an episode!

📸 Instagram: @betteratwork

🌐 Website: betteratwork.net

NEXT EPISODE:

Listener Q&A Episode

Submit your questions: betteratwork.net

🎙️ Want to be a guest or submit a question? betteratwork.net

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Taking a career break doesn't mean your career is over. In this episode, Julianne Miles—chartered psychologist, MBE recipient, and author of Return Journey—shares her proven 5-stage framework for returning to work after time away.

Whether you've taken a break for childcare, caregiving, health reasons, or personal development, this conversation will help you navigate the transition with confidence.

🎯 IN THIS EPISODE:

- Why career breaks should be valued, not feared [03:45]

- The 5 stages of returning to work (and where you get stuck) [12:30]

- How to handle the "what have you been doing?" question [18:15]

- Why your career break gave you MORE valuable skills [22:40]

- The perfectionism trap that holds returners back [28:50]

- Small tweaks that make returning to work easier [35:20]

- How to value what makes you different (not the same) [44:30]

📚 JULIANNE'S RESOURCES:

🔗 Career Returners: https://www.careerreturners.com

📖 Book: "Return Journey: How to Get Back to Work and Thrive After a Career Break" (Out September 4, 2025)

🎙️ Career Returners Podcast: Real stories from people who've successfully returned to work

📚 Cisco Academy: Free training courses for returners

🌍 Global online returner community

✨ ABOUT JULIANNE:

Julianne Miles is a chartered psychologist with over 20 years of experience supporting thousands of people returning to work after career breaks. She's a successful returner herself and the founder of Career Returners, an organization dedicated to making career breaks a valued part of lifetime careers. In 2019, she was awarded an MBE for her pivotal role in changing the landscape for UK returners.

🎙️ ABOUT BETTER AT WORK:

Making your work life better, one conversation at a time. Join host Cathal Quinlan as he explores workplace wellness, career development, and the real challenges of modern work with experts, authors, and people who've been there.

🔔 New episodes every Thursday

📸 Instagram: @betteratwork

TIMESTAMPS:

0:00 - Introduction

2:30 - Julianne's story: From career break to chartered psychologist

6:05 - Why society needs to reframe career breaks

9:40 - The mental blocks (both sides face)

12:30 - The 5 stages of career transition

18:15 - Handling the "gap in your CV" conversation

22:40 - Skills you gain during a career break

28:50 - The perfectionism trap

35:20 - Small tweaks that make big differences

41:00 - Why taking the leap is worth it

42:40 - Smallest change for a better day at work

43:50 - The lesson about perfectionism

45:30 - Best advice: Value what makes you different

47:25 - Where to find Julianne's resources

#CareerBreak #ReturnToWork #WorkplaceWellness #CareerDevelopment #ProfessionalDevelopment #WorkingParents #CorporateWellness #CareerTransition #BetterAtWork

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What if the colleague who drives you up the wall is the one your organisation can't afford to lose?

Cathal and Annette are back for a listener-questions special, picking up where last week's conversation with David [surname TBC], former Head of Design at Tesla, left off. The idea that stuck: every team has Mad Hatters and White Rabbits. The Mad Hatters bring the wild, disruptive, sometimes maddening ideas. The White Rabbits keep things running on time. Most organisations over-index on one and quietly punish the other, which is exactly how you lose the creative edge that made you competitive in the first place.

Cathal shares why the framework hit home, why psychological safety matters more than surface-level politeness, and why "I don't agree with you" should be a welcome sentence in any good team. He also references his recent LinkedIn post on the thing nobody tells you when you become a manager for the first time: there's no handbook. You're going to get it wrong sometimes. That's fine, as long as you keep showing up and keep supporting the ideas.

Then the listener question. Michelle wrote in from retail. She's covering two to three people's roles on her normal shifts and being called in on her days off. She's drained. She can't say no. She's breaking. Annette and Cathal unpack it honestly and the reframe is the gold: the days-off problem isn't the real problem. The root cause is the workload. And there's a way to raise it with her manager that doesn't torch the relationship, with a Plan B ready if it doesn't land.

Expect the glass-of-water stress analogy, a useful reframe on supporting failure at work, and a reminder that the people who held the retail and service economy together through Covid deserve better than being treated as infinitely elastic.

In this episode:

• Why Mad Hatters and White Rabbits need each other
• The LinkedIn post Cathal wrote about becoming a manager
• Why feeling threatened by a different viewpoint is a trap
• The glass of water and what stress does when you hold it too long
• How Michelle can raise the workload conversation, with a Plan B ready

Chapters:

00:00 Welcome back

01:35 Recap: David on curiosity at Tesla

05:38 The Mad Hatter and the White Rabbit

11:06 Why entrepreneurial thinkers need air cover

12:15 No handbook for being a manager

14:05 Why supporting failure is a leadership skill

15:03 Listener question: Michelle is running on empty

19:08 The glass of water test

20:14 How to reframe the conversation upwards

25:20 Respect for frontline workers

26:15 Next week: Jennifer Moss returns

Mentioned in this episode:

• Last week's interview with David Imai, former Head of Design at Tesla (Apple, Spotify, YouTube)
• Cathal's recent LinkedIn post on becoming a manager
• Next week: Jennifer Moss, author of Why Are We Here? Creating a Work Culture Everyone Wants

Got a career dilemma of your own?

Send it in. We'll take it on anonymously, just like Michelle's. Details at betteratwork.net

Subscribe to The Better Bits newsletter for the best insights from every episode, delivered straight to your inbox.

New episodes every Thursday on Apple, Spotify and YouTube. Hit follow so you don't miss Jennifer Moss.

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Annette and Cathal sit down to debrief last week's episode with Tasha Eurich—and it got real.

Her research on why resilience is a limited resource, the concept of "grit-gaslighting," and the three biological needs we're all trying to meet completely shifted how we think about stress and burnout.

In this Listener's Questions episode, we break down:

→ The moments from Tasha's episode that hit us hardest→ What we're actually going to change in how we approach difficult times→ Why the resilience ceiling explains so much about high achiever burnout→ Your questions from the community about becoming shatterproof

If you haven't listened to Tasha's full episode yet, go back and watch that first here.

This is LQ Episode #2—where we take the best conversations from Better@Work and go deeper with your questions and our honest takeaways.

Hosted on Acast. See acast.com/privacy for more information.

Tasha Eurich spent 5 years studying resilience - interviewing hundreds of people, reviewing 1,300+ scientific articles, and analysing the 52 most cited resilience studies.

What she discovered will change how you think about stress, burnout, and "powering through."

In this episode, Tasha reveals why resilience practices help you survive but don't help you thrive, why "what doesn't kill you makes you stronger" is actually backwards, and introduces her 4-step roadmap to becoming truly shatterproof.

Tasha Eurich is an organisational psychologist, researcher, and New York Times bestselling author of "Insight" and "Shatterproof: How to Thrive When Bad Things Happen."

She's coached CEOs for 20+ years, and her work has been featured in Harvard Business Review, Forbes, and The Today Show.

New episodes every Thursday

Instagram: @betteratworkpod

#Resilience #Leadership #Burnout #MentalHealth #WorkplaceWellbeing #TashaEurich #OrganizationalPsychology #Shatterproof

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Welcome to our first-ever Listener Questions episode on Better@Work!

Hosts Cathal Quinlan and Annette Sloan are back for Season 4 with your new favourite format. Real workplace questions, real talk, and actionable advice.

In this episode:

• Quick-fire get-to-know-you round with Cathal & Annette
• Helen Tupper’s top takeaways from last week’s launch episode

Got your own workplace dilemma or question for Annette? Submit it anytime at https://betteratwork.net.

Don’t forget to subscribe for future Q&As and interviews with leading experts!

Like, share, and leave a comment below: what’s the biggest work challenge you’re facing right now?

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Today we welcome Helen Tupper, CEO of Amazing If and co-author of the No.1 Sunday Times Business Bestseller The Squiggly Career: Ditch the Ladder, Discover Opportunity, Design Your Career. Helen has built her career across leadership roles at Microsoft, Virgin, and BP, and today helps millions of people rethink what career success really means through her books, workshops, and the No. 1 Careers Podcast, Squiggly Careers.

Helen and I dive into why traditional career ladders no longer work, and how the “squiggly” approach helps people find more purpose, confidence and fulfilment at work. Together we explore:- Identifying and playing to your “super strengths”- Tackling the “confidence gremlins” that hold us back- Building a supportive, genuine network- Keeping an open mind about possibilities for the future👉 Tune in next week when Annette and I answer your listener questions on careers and how to make work better for everyone.Get in touch: www.betteratwork.net/contact-us/Follow us on Instagram: @betteratworkpodOr LinkedIn: https://www.linkedin.com/in/cathal-quinlan/And get the Best Bits Newsletter: betteratwork.net

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In episode 45, we welcome Daisy Auger-Domínguez, a trailblazing executive dedicated to building vibrant and supportive cultures. Her new book “Burnt Out to Lit Up: How to Reignite the Joy of Leading People” offer practical strategies for overcoming burnout. With decades of experience driving transformation at Google and Disney, Daisy is known for innovative solutions to burnout.

Daisy and I discuss how she managed her own burnout while leading a global team through the COVID-19 pandemic. Drawing on her experience, Daisy identifies warning signs of burnout that leaders should watch out for and provides strategies for organizations to mitigate the risks of burnout. We unpack:

• What burnout is and what is not
• How to take care of yourself so you can lead and take care of the people in your life, without running yourself ragged and
• Steps to take if you are feeling burnt out 

Annette Sloan and I sum-up the three biggest takeaways from my conversation with Daisy and share some news on the rest of this season of Better@Work!

Get in touch: Cathal@betteratwork.com.au or betteratwork.net

Get in touch on Instagram: @betteratwork_

Get in touch on LinkedIn: https://www.linkedin.com/in/cathal-quinlan/

Send us a question or leave us a voicemail: betteratwork.net/contact-us/

Get the newsletter: betteratwork.net

About Guest

Daisy Auger-Domínguez who is an award-winning global leader, speaker and author who guides organizations to meet the moment and tackle the pressing question: “Is there a better way to work?” With decades of experience driving transformations at the leading edge of people and culture at Disney, Google and Vice Media, Daisy specializes in bridging divides and aligning people, culture, structures and practices to deliver lasting impact. Her books, “Inclusion Revolution: The Essential Guide to Dismantling Racial Inequity in the Workplace” and “Burnt Out to Lit Up: How to Reignite the Joy of Leading People” offer practical strategies for inclusion and leadership. A sought-after speaker, Daisy's work has been featured in Forbes, Harvard Business Review, Inc., MSNBC and TEDx.

Learn more about Daisy at: https://www.daisyauger-dominguez.com/

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In episode 44, we welcome workplace culture expert Colin D. Ellis, an award-winning keynote speaker and the best-selling author of Culture Fix: How to Create a Great Place to Work and Detox your Culture: Deliver results, retain staff, and strengthen your organisation's reputation. 

Colin and I discuss why a great organisational culture is so important - ensuring people can flourish no matter what they do - and why it so often goes wrong. 

We unpack:

1. The three stages of toxic culture - combative, corrosive, and harmful.
2. Why so many businesses are shifting to a ‘behaviours-first' management approach.
3. The key factors for designing culture change strategy.

Annette Sloan and I sum-up the three biggest takeaways from my conversation with Colin, and we answer a listener's question from Emily about difficulties interviewing with a colleague at her organisation.

Tune in to learn how to apply behavioural science frameworks and tools to any problem you, your team or organisation are facing.

Get in touch: Cathal@betteratwork.com.au or betteratwork.net

Get in touch on Instagram: @betteratwork_

Get in touch on LinkedIn: https://www.linkedin.com/in/cathal-quinlan/

Send us a question or leave us a voicemail: betteratwork.net/contact-us/

Get the newsletter: betteratwork.net

About Guest

Colin D. Ellis is an award-winning international speaker and highly sought after culture change facilitator and project management expert, who works with a global client base - including Red Bull, Microsoft, KPMG and Cisco – across a wide range of sectors to help them build and maintain great working cultures. He is also the best-selling author of four books including The Project Book and Culture Fix.

Learn more about Colin at: https://www.colindellis.com/

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In episode 43, we welcome Sinead D'Arcy, an early talent & employer brand marketer who partners with organisations on their early talent strategy across the full 360 employee experience from attraction to selection, onboarding, ongoing development, retention & off-boarding. Sinéad does extensive work with people managers to help them understand how to unlock the superpowers of Gen Z, the newest generation to the workforce. Sinead is affectionally known as the ‘Gen Z Whisperer'.

Sinead and I discuss:

1. How to bridge the Gap between Employers & Gen Z Employees
2. Sinead bust some Gen Z myths 
3. Simple ways to prepare your organisation for future generations of employees

Annette Sloan and I sum-up the three biggest takeaways from my conversation with Sinead, and we answer a listener's question from Lisa who has been made redundant and is looking for some guidance on next steps.

Tune in to learn lots on unlocking Gen Z and how to Connect & Engage with the Next Generation of Talent.  

Get in touch: Cathal@betteratwork.com.au or betteratwork.net

Get in touch on Instagram: @betteratwork_

Get in touch on LinkedIn: https://www.linkedin.com/in/cathal-quinlan/

Send us a question or leave us a voicemail: betteratwork.net/contact-us/

Get the newsletter: betteratwork.net

About Guest

Sinead D'Arcy is an early talent & employer brand marketer Sinéad partners with organisations on their early talent strategy across the full 360 employee experience from attraction to selection, onboarding, ongoing development, retention & off-boarding. With over 20-years' experience establishing & leading award-winning graduate programmes across banking, telecommunications & FMCG sectors, Sinéad has developed unique experience in supporting organisations unlock the potential & power of its early talent strategy to have maximum organisational impact. Sinéad does extensive work with people managers to help them understand how to unlock the superpowers of Gen Z, the newest generation to the workforce

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In episode 42, we welcome behavioral scientist Mike Daniels, co-founder of the Behavioural Architects - a global insight, research and strategic consultancy organisation. 

Mike and I discuss:

1. The difference between knowing and applying behavioural psychology principles
2. Why the first step to understand any problem is considering ‘System One Thinking'
3. How to dial down barriers and dial up triggers to shift behaviour and achieve outcomes

Annette Sloan and I sum-up the three biggest takeaways from my conversation with Mike, and we answer a listener's question from Claudia who has been tasked with driving change within her organisation, however is finding people are resisting and putting up blocks.

Tune in to learn how to apply behavioural science frameworks and tools to any problem you, your team or organisation are facing.

Get in touch: Cathal@betteratwork.com.au or betteratwork.net

Get in touch on Instagram: @betteratwork_

Get in touch on LinkedIn: https://www.linkedin.com/in/cathal-quinlan/

Send us a question or leave us a voicemail: betteratwork.net/contact-us/

Get the newsletter: betteratwork.net

About Guest

Mike Daniels founded The Behavioural Architects Australia in 2012. As a founding partner of the global group, he has worked across private and public sectors, applying behavioural insights and strategic thinking to Customer Experience, Innovation, Brand Strategy, Communication Strategy and Advertising, Public Safety and Digital Outcomes. 

Learn more about The Behavioural Architects at: https://www.thebearchitects.com/ 

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For 14 years, David Imai was a Design Director at Tesla, helping shape every car the company put on the road. Before that, GM and Opel. Today he advises the startups building the future of transport and robotics, and he's obsessed with one question: why do the best ideas keep dying inside big organisations?

His answer will surprise you.

Every team has two types of people. The Mad Hatter, who throws out wild, half-formed, maybe-genius ideas. And the White Rabbit, who gets things done on time. Most workplaces only protect one of them, and it's almost always the wrong one. That's why your best thinking never makes it out of the meeting room.

In this episode, David sits down with Cathal (his old London housemate, small world) to unpack the three things every curious culture needs. Why psychological safety isn't optional. Why Tesla sends its robotics engineers to Disney Imagineering. And the one habit that separates teams that innovate from teams that talk about innovating.

If you've ever walked out of work wondering why nobody listens to your best ideas, press play. This is the episode.

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In episode 41, we welcome behavioral scientist, psychologist, and futurist Aaron McEwan. Aaron discusses how the pandemic has fundamentally reshaped our relationship with work, marking a pivotal moment that underscores the importance of empathy and human-centered leadership within organisations. 

Aaron and I discuss:

1. The tension between organisational demands and the qualities of great human-centred leadership
2. The role of empathy in leadership
3. What AI really means for the future of work 

Annette Sloan and I sum-up the three biggest takeaways from my conversation with Aaron, and we answer a listener's question from Helen who wants to know what to do about her narcissistic boss.

Tune in to learn how to navigate craft human-centred organisations, cultures, and leadership in the workplace.

Get in touch: Cathal@betteratwork.com.au or betteratwork.net

Get in touch on Instagram: @betteratwork_

Get in touch on LinkedIn: https://www.linkedin.com/in/cathal-quinlan/

Send us a question or leave us a voicemail: betteratwork.net/contact-us/

Get the newsletter: betteratwork.net

About Guest

Aaron McEwan is a behavioral scientist, psychologist, and futurist, and was recently named a Top 100 Global HR Influencer and one of five HR Leaders to Follow in 2022.  As VP, Research & Advisory for Gartner's HR Practice, Aaron provides strategic advice to the world's leading companies on the future of work and talent, and helps leaders execute critical business objectives through the application of evidence-based HR and talent management practices and manage their most critical relationships across the C-suite and Board. He believes that great ideas, backed by rigorous science, have the power to unlock the potential of individuals, organisations, and the world.  

Six Pillars - we also feature the excellent work from Brian Comly in this episode also, check out the article mentioned here 

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In episode 40, we welcome back Amy Gallo, co-host of HBR's Women at Work podcast and the brilliant author of ‘Getting Along: How to Work with Anyone (Even Difficult People)' to discuss conflict, communication and navigating challenging workplace dynamics. 

Amy and I discuss:

1. Why emotional regulation is so important and how to create space in challenging situations
2. Establishing team psychological safety
3. The power of euphoric thinking

Annette Sloan and I sum-up the three biggest takeaways from my conversation with Amy, and we answer a listener's question about feeling disconnected and lonely at work and how to know when it's time for a change.

Tune in to learn how to navigate emotionally charged and challenging situations in work and life.

And if you'd like even more from Amy, dive into our earlier interview with Amy here.

Get in touch: Cathal@betteratwork.com.au or betteratwork.net

Get in touch on Instagram: @betteratwork_

Get in touch on LinkedIn: https://www.linkedin.com/in/cathal-quinlan/

Send us a question or leave us a voicemail: betteratwork.net/contact-us/

Get the newsletter: betteratwork.net

About Guest

Amy is a workplace expert who frequently writes and speaks about effective communication, interpersonal dynamics, gender, difficult conversations, and feedback.She works with individuals, teams, and organizations around the world to help them collaborate, improve how they communicate, support dissent and debate, and transform their organizational culture.

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In episode 39, we welcome Joanne Lipman, author of “Next: The Power of Reinvention in Life and Work”. 

Joanne shares valuable insights into how to pursue a more fulfilling career and the importance of adaptability in the modern workplace, all backed by cutting-edge science and inspiring true stories. Tune in for an inspiring conversation that will set you up to pursue your professional and life goals!

Joanne and I discuss:

1. Joanne's ‘Four S's' - Search, struggle, stop and solution 
2. How to navigate the ‘struggle phase' when career change feels slow and 
3. Why exploring possible selves, finding an expert companion and connecting with others can unlock career transformation

Annette Sloan and I sum-up the three biggest takeaways from my conversation with Joanne, and we answer a listener's question about how to transition into a role where you are relying more on transferable skills rather than specific experience.

Tune in to discover Joanne's roadmap for reinventing your career!

Get in touch: Cathal@betteratwork.com.au or betteratwork.net

Get in touch on Instagram: @betteratwork_

Get in touch on LinkedIn: https://www.linkedin.com/in/cathal-quinlan/

Send us a question or leave us a voicemail: betteratwork.net/contact-us/

Get the newsletter: betteratwork.net

About Guest

Joanne Lipman has served as Editor-in-Chief of USA Today, USA Today Network, Conde Nast Portfolio, and The Wall Street Journal's Weekend Journal, leading those organisations to six Pulitzer Prizes. She is an on-air CNBC contributor and Yale University journalism lecturer.

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In episode 38, we welcome Dermot Crowley, one of Australia's leading productivity thought leaders. With over 25 years of experience, Dermot shares insights from his extensive background in productivity training and discusses the key theories behind his book Smart Work.

He emphasises the importance of combining practical productivity strategies with existing technology to enhance workplace effectiveness.

Dermot and I discuss:

1. How to consolidate your ‘to-do's' into one place
2. Why we have an urgency problem and what we can do about it
3. Five small changes to email habits to transform your productivity 

Annette Sloan and I sum-up the three biggest takeaways from my conversation with Dermot, and Creative Producer Phoebe joins us on the show to share her experience implementing some of Dermot's Smart Work systems.

Tune in to learn how to work smarter, not harder!

Get in touch: Cathal@betteratwork.com.au or betteratwork.net

Get in touch on Instagram: @betteratwork_

Get in touch on LinkedIn: https://www.linkedin.com/in/cathal-quinlan/

Send us a question or leave us a voicemail: betteratwork.net/contact-us/

Get the newsletter: betteratwork.net

About Guest

Dermot has a highly inspiring yet practical approach to productivity in the modern workplace. His passion is creating real behavioural change, and has developed a system for working productively that is applicable to anyone working in today's busy, email driven workplace.

His pragmatic approach and wealth of experience ensure that he brings relevant strategies to the table for the leadership level. His focus on productivity technology ensures that executives are getting the most from the tools at their fingertips.

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In episode 37, we welcome Pia Lauritzen, philosopher, tech entrepreneur and writer on the power of questions and why it's key to embracing curiosity and engaging in deeper, more meaningful conversations.

Pia and I discuss:

1. Why Pia believes only a few hold the power of questions in society and why it should be democratised 
2. What her research has revealed about finding the right questions
3. Why it's important for leaders to create environments for their team to question

Annette Sloan and I sum-up the three biggest takeaways from my conversation with Pia, and we answer a listener's question asking when Annette and I are doing some live podcast on either Linkedin or Utube!!

Tune in to gain insights on unlocking the transformative power of questions.

Get in touch: Cathal@betteratwork.com.au or betteratwork.net

Get in touch on Instagram: @betteratwork_

Get in touch on LinkedIn: https://www.linkedin.com/in/cathal-quinlan/

Send us a question or leave us a voicemail: betteratwork.net/contact-us/

Get the newsletter: betteratwork.net

About Guest

Pia Lauritzen is a Danish philosopher and academic. She has a PhD in philosophy from Aarhus University, Denmark, and from 2014 to 2016, she did post-doctoral studies combining philosophical research with observational studies of Russian, Danish, Chinese, and Spanish school classes (funded by the Carlsberg Foundation). Her 2019 TEDx Talk is titled, “What you don't know about questions”.

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In episode 36, we welcome Molly Tschang, Founder of Abella Consulting and Say It Skillfully Inc. Molly teaches people at all levels to communicate skillfully and authentically to be seen, heard and understood on their most important and challenging topics.

Molly and I discuss:

1. Why our willingness to speak up is a huge indicator of how safe and supported we are at work
2. Molly shares her framework to help you unlock the key to authentic human interaction
3. Why being a good leader begins with being a good coach.

Annette Sloan and I sum-up the three biggest takeaways from my conversation with Molly, and we answer a listener's question about dealing with a command-and-control boss.

Tune in to gain insights on finding the words that work for each of us and making ourselves feel heard at work.

Get in touch: Cathal@betteratwork.com.au or betteratwork.net

Get in touch on Instagram: @betteratwork_

Get in touch on LinkedIn: https://www.linkedin.com/in/cathal-quinlan/

Send us a question or leave us a voicemail: betteratwork.net/contact-us/

Get the newsletter: betteratwork.net

About Guest

Founder of Say It Skillfully Inc., Molly helps senior management and their teams to Win As One. Across 81 mergers and acquisitions, Molly has helped leadership teams navigate the human after-effects of intense change. She guides leaders to commit to each other’s success as they learn to thrive in complex internal environments. Through Say It Skillfully, Molly teaches people at all levels to communicate skillfully and authentically to be seen, heard and understood on their most important and challenging topics.

Molly is working on her first book with co-author Marshall Goldsmith, scheduled for release in early 2025! The working title is Say It Skillfully - Speak Up, Be Yourself, Make Your Words Matter.

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In episode 35, we welcome Graham Allcott, an entrepreneur, author, speaker and podcaster whose latest book KIND: The quiet power of kindness at work is out now.

What if someone told you the key to success was kindness? His new work focuses on why organisations with kinder and more human-centred cultures are ultimately more successful. 

Graham and I discuss:

1. Why the role of kindness in business is misunderstood
2. We look at the science of kindness, the research from behavioral science and how it drives results and collaboration across many dimensions
3. What does it mean to be kindful including the 8 principles of kindfullness at work

Annette Sloan and I sum-up the three biggest takeaways from my conversation with Graham, and we answer a listener's question about facing burnout at the office and dealing with a lazy peer!

Tune in to gain insights on the transformative impact of kindness at work and in life. 

Get in touch: Cathal@betteratwork.com.au or betteratwork.net

Get in touch on Instagram: @betteratwork_

Get in touch on LinkedIn: https://www.linkedin.com/in/cathal-quinlan/

Send us a question or leave us a voicemail: betteratwork.net/contact-us/

Get the newsletter: betteratwork.net

About Guest

Graham Allcott is the author of multiple books, including the global bestsellers How to be a Productivity Ninja and KIND: The Quiet Power of Kindness at Work, and a popular speaker on these topics. He is the founder of Think Productive, one of the world's leading providers of personal productivity training and consultancy.

If you want to learn more about Graham head to https://www.grahamallcott.com/orderkind

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In episode 34, we have something a little bit different for you. We speak to Rebecca Moulynox, the General Manager of Great Place To Work Australia and New Zealand, and Con Mouzouris, CEO of Mantel Group.

Great Place to Work is a global authority on workplace culture and gives leaders and organisation the recognition and tools to create a consistently and overwhelmingly positive employee experience. 

Mantel Group is a technology consultancy firm and has been awarded “Legend” status by Great Places to Work, in recognition of having one of Australia’s most positive workplace cultures for five years running!

We cover the following topics with Rebecca and Con:

1. The three most important ingredients to create a great workplace
2. Why communication and equity are interconnected
3. Practical ways and examples to create a great place to work!

Annette Sloan and I sum-up the three biggest takeaways from my conversation with Rebecca and Con. 

We’ve taken a short pause on listeners questions because we wanted to take a moment to hear from you. We want to explore what more we could do as a group:

• Is there someone you think we need to invite on as a guest?
• Have you learned anything from the series that has helped you or your teams? We want to hear your stories!
• We do love your questions, so keep them coming. Is there a problem for yourself or your organisation Annette and I could help you work through? 

Get in touch: Cathal@betteratwork.com.au or betteratwork.net

Get in touch on Instagram: @betteratwork_

Get in touch on LinkedIn: https://www.linkedin.com/in/cathal-quinlan/

Send us a question or leave us a voicemail: betteratwork.net/contact-us/

Get the newsletter: betteratwork.net

And if you want to learn more about Great Place to Work, head to https://greatplacetowork.com.au/ 

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In episode 33, we welcome Jay Van Bavel, a professor of psychology and neural science at New York University and author of the acclaimed book, "The Power of Us: Harnessing Our Shared Identities to Improve Performance, Increase Cooperation, and Promote Social Harmony”." 

From neurons to social networks, Jay’s research examines how collective concerns—group identities, moral values, and political beliefs—shape the mind, brain, and behaviour.

Jay’s research focuses on social identities, stereotypes, and exploring the truth behind our deep need to belong. How do we identify with others? What groups do feel safe with, and which ones are considered threats? These are all questions that are important to our lives, our views on the world around us and our own views about our ourselves. 

Jay and I discuss:

1. The impact of identity, group dynamics and bias in work, politics, and life!
2. How our inter-personal relationships - from children to colleagues - transform our identity and performance
3. Creating psychological safety in teams and creating safe spaces for dissent.

Annette Sloan and I sum-up the three biggest takeaways from my conversation with Jay and we answer a listener's question about returning to work after 3 years raising her children.

Tune in to gain insights on harnessing our shared identities to create a more cooperative life and workplace!

Get in touch: Cathal@betteratwork.com.au or betteratwork.net

Get in touch on Instagram: @betteratwork_

Get in touch on LinkedIn: https://www.linkedin.com/in/cathal-quinlan/

Send us a question or leave us a voicemail: betteratwork.net/contact-us/

Get the newsletter: betteratwork.net

About Guest

Dr. Jay Van Bavel is a Professor of Psychology & Neural Science at New York University, an affiliate at the Stern School of Business in Management and Organizations, and Director of the Social Identity & Morality Lab. He is the co-author of “The Power of Us: Harnessing Our Shared Identities to Improve Performance, Increase Cooperation, and Promote Social Harmony”. Prior to joining NYU, Jay completed his PhD at the University of Toronto and a Postdoctoral Fellowship at The Ohio State University.

If you want to learn more about Dr. Jay Van Bavel head to https://www.jayvanbavel.com/

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In episode 32, we chat with Dr. Marc Sniukas about making better strategies for all levels - from leadership to management, to challenges in our everyday lives!

With over 20 years of experience, Marc has worked with global organizations like BMW, Deloitte, and McDonald's. He helps businesses create effective strategies for success, even in challenging times. Marc equips people with proven systems to make strategy better - whether your goals are delivering growth, boosting financial performance or losing weight! 

Marc and I discuss:

1. What does good strategy look like and why we need to leave behind the old school strategy approach
2. How to bring strategy to life in an organisation or team 
3. How to be successful by tracking inputs and living your strategy.

Annette Sloan and I sum-up the three biggest takeaways from my conversation with Marc and we answer a listener's question about how to manage a team who always present problems, expecting answers without putting forward any solutions.

Tune in to gain insights on finding alignment within your organisation and living your strategy for success. 

Get in touch: Cathal@betteratwork.com.au or betteratwork.net

Get in touch on Instagram: @betteratwork_

Get in touch on LinkedIn: https://www.linkedin.com/in/cathal-quinlan/

Send us a question or leave us a voicemail: betteratwork.net/contact-us/

Get the newsletter: betteratwork.net

About Guest

Dr Marc Sniukas is a global expert on strategic innovation for new growth and renewal, co-founder of Business Model Gallery - The World's Largest Business Model Database, and adjunct professor of business innovation.

If you want to learn more about Dr. Marc Sniukas head to https://www.sniukas.com/about 

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In this week's listener questions episode, Cathal and Annette revisit three powerful ideas from their conversation with Marcus Collins.

First, Emile Durkheim's sociological definition of culture, and why Marcus uses it: culture isn't something we create as individuals, it creates us as social beings. Second, Marcus's definition of brands as "vessels of meaning," identifiable signifiers that conjure thoughts and feelings in the hearts and minds of people. And third, his surprisingly direct advice: if you don't believe in the brand you work for, leave.

Cathal also shares what he picked up from a recent TV media training session (including why you should never say "hello everybody"), and Annette updates on her Camino preparation with seven weeks to go.

Then they turn to something Cathal encountered across multiple conversations in Ireland over Easter: a sharp rise in abuse directed at retail, pharmacy, and healthcare workers. Signs in shops asking customers not to abuse staff. Young workers blindsided by aggression they never expected. Nurses flagging the link between understaffing and escalating hostility. They want to hear from you if you're experiencing this, especially if you work outside the typical corporate environment.

Finally, Better at Work is approaching the end of this series and planning the next season. If you've got a guest suggestion or a topic you'd love covered (someone already pitched workplace design), send it through to betteratwork.net.

Next week: David Eime joins to talk about how to create curiosity in the workplace. And Cathal has an unusual connection to him that he's keeping under wraps until then.

Key topics: culture as a system, brands as vessels of meaning, brand alignment, retail worker abuse, psychosocial hazards, customer service training, workplace design

New episodes every Thursday.

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In episode 31, we chat with Nick Bloom, a renowned Stanford economist and leading expert on remote work. Nick’s research has delved into the trends and preferences of employees for over twenty years. He’s full of insights and tips on the value of hybrid working and how to make the commute to the office count. Whether your workplace is remote, in-person or a mix of both - this episode is for you! 

Nick co-founded WorkFromHomeResearch.com and has influenced policy on remote work, meeting with notable figures like President Barack Obama. He consults with CEOs, speaks at events, and if you’re reading an article about remote work - chances are he’ll be referenced! Nick's mission is to advance remote work adoption and empower workers and organisations. 

Nick and I discuss:

1. The evolution of working from home and how it all began way before COVID!
2. Why hybrid work schedules and performance reviews are transformative
3. The importance of social interactions at work and how to maximise them even when working remotely 

Annette Sloan and I sum-up the three biggest takeaways from my conversation with Nick and we answer a listener's question about what to do when a colleague breaks down in tears about being overwhelmed by their job.

Tune in to gain insights on making working from home better, improving hybrid team performance and Nick’s predictions for the future of work.

Get in touch: Cathal@betteratwork.com.au or betteratwork.net

Get in touch on Instagram: @betteratwork_

Get in touch on LinkedIn: www.linkedin.com/in/cathal-quinlan/

Send us a question or leave us a voicemail: betteratwork.net/contact-us/

Get the newsletter: betteratwork.net

About Guest

If you want to learn more about Nick, go to his Linkedin

Plus go to wfhresearch.com where there are some excellent research papers on all things working from home.

Also check out wfhmap.com which is measuring remote work across space and time, using job ads.

Timestamps

1.00 Top of Mind - The Olympics!

7.40 Nick Bloom Interview - the history of hybrid work

14.35 Hybrid working trends

19.00 Organising hybrid for success

32.00 Why organisations resort to Return to the Office for the wrong reasons

41.00 Annette's Sum Up & Listener's Question

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In episode 30, we chat with Carol Kauffman about being the best version of yourself in the toughest moments at work and in life. Whether you’re making a split-second decision when your business is hit sideways or finding the ways to stay calm when someone shouts you down in a meeting, how can you be at your best in the most crucial moments?

Carol Kauffman is an assistant professor at Harvard Medical School and is ranked number one by leadership coach Marshall Goldsmith. Her book Real Time Leadership: Find Your Winning Moves When The Stakes Are High, was co-written with David Noble and shows you how to navigate crucial leadership moments successfully using their innovative MOVE framework.

Carol and I discuss:

1. The super question to ask yourself dozens of times a day. 
2. How to overcome your reflexes using the MOVE Framework 
3. Her top advice for future aspiring leaders

Annette Sloan and I sum-up the three biggest takeaways from my conversation with Carol and we answer a listener's question about what to do when your boss doesn’t like you.

Tune in to gain insights on rising above our reflexes and being the best version of ourselves whether we’re leading, reaching for patience, or giving feedback. 

Get in touch: Cathal@betteratwork.com.au or betteratwork.net

Get in touch on Instagram: @betteratwork_

Get in touch on LinkedIn: www.linkedin.com/in/cathal-quinlan/

Send us a question or leave us a voicemail: betteratwork.net/contact-us/

Get the newsletter: betteratwork.net

About Guest

Carol is known globally as one of the top leaders in the field of coaching. She has been named the #1 Leadership coach in the world by the Marshall Goldsmith group. Thinkers 50 shortlisted her as one of the top 8 coaches for her contribution as a thought leader and coach. She is on the faculty at Harvard where she is the Founder of the Institute of Coaching. In addition, she supervises an international fleet of leadership coaches and has created a Coach Approach training program with a global footprint. Her book Real Time Leaders: Find Your Winning Moves When The Stakes Are High, was co-written with David Noble.

If you want to learn more about Carol and her work, visit carolkauffman.com/ 

Plus, we talk about Carol’s new book carolkauffman.com/rtl-draft/ 

Timestamps

1.30 Top of Mind - A current leadership crisis

5.00 Carol Kauffman Interview

7.00 Don’t hold back

11.00 The MOVE Framework

19.24 The three dimensions of great leaders

39:56 Annette’s Sum-Up

45.33 Listener’s Question: Matt’s boss doesn’t like him but he loves his job - what should he do?

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In episode 29, we chat with Tessa West about finding work that works for you, and applying relationship therapy tools to our careers. 

Dr. Tessa West is a professor of psychology at New York University and expert in the science of social relationships. Tessa's extensive research and publications in top psychology journals have gained her recognition in media outlets like The New York Times and CNN. She is the author of "Jerks at Work" and upcoming book "Job Therapy." 

Tessa and I discuss:

1. How to find your most fulfilling job  
2. The complicated role identity plays in why we stay in jobs or roles we do not like
3. The five common sources of career frustration.

Annette Sloan and I sum-up the three biggest takeaways from my conversation with Tessa and we answer a listener's question about what to do when you're given an impossible task at work.

Tune in to gain insights on moving through periods of transition and finding roles and jobs in which we’ll thrive. 

Get in touch: Cathal@betteratwork.com.au or betteratwork.net

Get in touch on Instagram: @betteratwork_

Get in touch on LinkedIn: https://www.linkedin.com/in/cathal-quinlan/

Send us a question or leave us a voicemail: betteratwork.net/contact-us/

Get the newsletter: betteratwork.net

About Guest

Dr Tessa West is Professor of Psychology at New York University, where she is a leading expert on the science of social relationships. She has over 100 academic publications and is a regular contributor to the Wall Street Journal. Her first book Jerks at Work: Toxic coworkers and what to do about them is now followed by Job Therapy: Finding work that works for you. 

If you want to learn more about Dr. Tessa West and her work, visit https://www.tessawestauthor.com/ 

Plus, we talk about Tessa’s new book https://www.tessawestauthor.com/book/job-therapy 

Timestamps

1.18 Top of Mind.

5.03 Tessa West Interview.

8.30 Personal identity vs professional identity. 

12.31 Why we can’t walk away: The sunk cost fallacy, intermittent reinforcement and the hedonic treadmill.

17.00 Five common causes of career frustration.

22.00 Leaving your job and the power of the full stop. Why less is more and we need to stop prioritising action over reflection.

30.00 Why there aren't 'soft skills', there are just skills!

36.54 Tessa’s lesson from work that’s made her whole life better.

38.40 Tessa’s favourite piece of advice.

41:30 Annette’s Episode Sum Up.

46.45 Listener’s Question.

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Welcome back to ‘part-two’ of our mini-series ‘How to be Better at Work’ where we delve into the essentials of improving ourselves and our relationships.

In this three-part mini-series, Cathal Quinlan and Annette Sloan share 9 brain-friendly, bite-sized insights from world experts in workplace relationships, behavioural science and performance.

In this episode we delve into ‘Better We’, focusing on three key areas: trust, feedback, and conflict management.

We discuss:

• How trust is the bedrock of effective teamwork and a lack of trust can lead to reduced effort, productivity and higher turnover rates!
• Actions to build trust - because when employees feel trusted, they perform better and exceed expectations!
• How feedback can trigger a fight-or-flight response and how to hijack the brains inbuilt responses to stay in ‘discovery mode’ and avoid shutting down. 
• Why we love the ‘WRAP’ approach (instead of the sh** sandwich!) 
• Strategies for navigating conflict by understanding the other person’s perspective and finding common ground.
• Annette’s step-by-step approach to managing conflict. 

We hope these insights empower you to foster a better work environment! 

Listeners can access and download sum ups for free to dive deeper and take actionable steps: www.betteratwork.net/newsletter

Let’s find out how to be better at work, together!

Get in touch: Cathal@betteratwork.com.au or betteratwork.net

Get in touch on Instagram: @betteratwork_

Get in touch on LinkedIn: https://www.linkedin.com/in/cathal-quinlan/

Send us a question or leave us a voicemail: betteratwork.net/contact-us/

Get the newsletter: betteratwork.net

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In the final episode of our mini-series, we're wrapping up with key takeaways and actionable strategies for better workplace practices.

‘Better Ways’ is all about setting priorities, running effective meetings, and fostering an environment where employees can care and thrive.

We discuss:

• Setting an intentional direction for your day.
• Tricks to avoid overwhelming your brain and stay positive. 
• How to set-up meetings for success.
• Strategies for fostering inclusivity and ensuring your employees experience of meetings align with your organisational values.
• How to make wrap ups meaningful and motivational.
• Why there’s a cultural problem with the term ‘engagement’ and our favourite alternatives.
• How to focus on development and growth opportunities for your team or organisation.

As we conclude this series, we hope you've gained insights into how to have better days at work, improve team interactions, and create a thriving organisational culture. 

Thank you for tuning in, and here's to better days ahead!

Listeners can access and download sum ups for free to dive deeper and take actionable steps: www.betteratwork.net/newsletter

Let’s find out how to be better at work, together!

Get in touch: Cathal@betteratwork.com.au or betteratwork.net

Get in touch on Instagram: @betteratwork_

Get in touch on LinkedIn: https://www.linkedin.com/in/cathal-quinlan/

Send us a question or leave us a voicemail: betteratwork.net/contact-us/

Get the newsletter: betteratwork.net

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In episode 26, we go deep on what makes a better day at work based on what we have learnt so far across two seasons of inspiring interviews with incredible people, plus our own lived experiences across global workplaces.

When we’re so busy ‘doing’ work, how can we learn to be better at it? 

In this three-part mini-series, Cathal Quinlan and Annette Sloan share 9 brain-friendly, bite-sized insights from world experts in workplace relationships, behavioural science and performance.

In part one, ‘Better Me’, Cathal and Annette delve into the significance of self-awareness, confidence, and purpose in personal and professional development. They stress that self-awareness serves as the foundation for growth and improvement, helping people to identify areas to improve and how to go about it.

We discuss:

• Personal experiences and insights on how taking the time to reflect and understand our own role in a crisis or challenging situation can be transformative.
• The importance of understanding our values as a starting point for self-awareness. Values act as a compass, guiding us in our decision-making and goal-setting, aligning them with our core beliefs.
• Simple, small steps to managing anxiety and growing our confidence. When we have confidence in ourselves and our abilities, we can inspire and motivate our teams to achieve greatness. It's not just about leading, but also about living a more fulfilled life.
• The significance of paying attention to our feelings and thoughts as a guide for future decisions and goals. 

Listeners can access and download sum ups for free to dive deeper and take actionable steps: www.betteratwork.net/newsletter 

Let’s find out how to be better at work, together!

Get in touch: Cathal@betteratwork.com.au or betteratwork.net

Get in touch on Instagram: @betteratwork_

Get in touch on LinkedIn: https://www.linkedin.com/in/cathal-quinlan/

Send us a question or leave us a voicemail: betteratwork.net/contact-us/

Get the newsletter: betteratwork.net

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In episode 25, we chat with Dr. Jim Harter about how developing the right habits in organisations can lead to increased productivity and better work environments. We go deep on what the latest research from Gallup is revealing about engaging and retaining employees.

Jim is the Chief Workplace Scientist at Gallup and has been studying human behaviour in organisations for 37 years. Jim has led more than 1,000 studies of workplace effectiveness, including the largest ongoing meta-analysis of human potential and business unit performance. His work has also appeared in many publications, including Harvard Business Review, The New York Times, and The Wall Street Journal, and in many prominent academic journals.

He shared some invaluable insights on how to improve your work life and those of others. 

We discuss:

1. Why engagement is crucial to success 
2. Research-supported principles for shaping work conditions and autonomy in hybrid work
3. The unique position of managers to cultivate employee satisfaction
4. How to revive mentoring in the workplace
5. The five elements of wellbeing and why careers are critical to our wellbeing

Don’t miss this insightful conversation with Jim! His expertise, backed by research and science, is presented in super digestible and easy-to-understand manner. 

And in let's take this offline, Annette Sloan and I break down the three biggest takeaways, plus provide some exciting news on new Better@Work content dropping soon – you don’t want to miss it. 

Get in touch: Cathal@betteratwork.com.au or betteratwork.net

Get in touch on Instagram: @betteratwork_

Get in touch on LinkedIn: https://www.linkedin.com/in/cathal-quinlan/

Send us a question or leave us a voicemail: betteratwork.net/contact-us/

Get the newsletter: betteratwork.net

About Guest

Dr Jim Harter is the chief workplace scientist of at Gallup’s workplace management and wellbeing at Gallup. Jim is the primary researcher and author of the first large-scale, multi-organization study to investigate the relationship between work-unit employee engagement and business results, including profitability, productivity, turnover, customer engagement, safety and health. He is the author of Wall Street Journal bestsellers Culture Shock, released in 2023, and Wellbeing at Work, released in 2021. He is also the author of No. 1 Wall Street Journal and Washington Post bestseller It's the Manager, released in 2019.

If you want to learn more about Dr. Harter and his work, visit gallop.com. 

Plus, we talked about the Gallup Q12 survey in this episode, do check it out.

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In episode 24, we chat with Jonathan Black about soft skills being the employability skills, how the hiring process is not all about qualifications and achievements, and how hiring for attitude is so important.

Jonathan shares his insights and practical tips for improving career prospects. From working in small businesses to large corporations, Jonathan's diverse background makes him the perfect person to guide students and professionals alike. With a career that has spanned continents and a proficiency in multiple languages, Jonathan offers a truly global perspective on career development. He also shares his insights on how to transition into a new career field and the delicate balance between career goals and personal aspirations, providing a nuanced view on the evolving nature of work. Jonathan offers so much advice, presenting fresh perspectives on early and later career development.

We discuss:

• Why transactional analysis as a psychoanalytic theory is so important as a basis for understanding ours and others behaviour
• The importance of soft skills when evaluating candidates and why skills such as teamwork and communication are so important
• Hiring for attitude and training for skill, Jonathan talks about the importance of looking beyond qualifications and focusing on a candidate's attitude. Skills can be taught, but you cannot change attitude
• How Gen Z bring the courage to challenge and express their views and the rest of us can benefit if we listen, respect and present our own ideas so together we make things better
• No pride in ownership, Jonathan reminded us that true success comes from collaboration and shared ownership. Let go of the ego and embrace teamwork

Join us for this thought-provoking discussion to gain valuable insights from Jonathan’s experiences and to enhance your understanding of the dynamic world of career development and hiring.

And in let's take this offline, Annette Sloan and I break down the three biggest takeaways, plus we answer a question from our listener Jo, who has her first interview in 10 years and is looking for our advice. 

Get in touch: Cathal@betteratwork.com.au or betteratwork.net

Get in touch on Instagram: @betteratwork_

Get in touch on LinkedIn: https://www.linkedin.com/in/cathal-quinlan/

Send us a question or leave us a voicemail: betteratwork.net/contact-us/

Get the newsletter: betteratwork.net

About Guest

Jonathan Black has been Director of the Careers Service at the University of Oxford for the last 15 years. He has worked in the UK, Europe and the USA, in small businesses and large corporations, private and public sector. In his day job, he works one-to-one with students, presents at international conferences, and produces new ideas and programmes to help students in schools, university and beyond, to improve their career prospects.  Jonathan writes his own column at the Finanical Times called "Dear Jonathan" and is also an author. His book, How to Find the Career You've Always Wanted is a must read that really gives you the confidence and skills to choose your career - as well as the perspective to see the big picture and understand where you are heading.

Website:  https://www.careers.ox.ac.uk/jonathan-black

FT: https://www.ft.com/jonathan-black

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In episode 23, we chat with Margaret Heffernan about the critical human skills that we need to confront the unexpected in today’s world.

Margaret explains why attempts to predict the future, even in today's world of AI and Big Data technologies, are often doomed to failure. She offers alternative strategies for people and organisations facing an uncertain future — strategies based on human creativity and resilience.

Dr Margaret Heffernan is an entrepreneur, Chief Executive, broadcaster, and author. She writes, speaks and blogs about business leadership, management, innovation and creativity, and her TED talks have been seen by over 14 million people. Margaret has written six books and her third book, ‘Wilful Blindness, Why We Ignore The Obvious’ was named one of the most important business books of the decade by the Financial Times. Her most recent book ‘Uncharted: How To Map The Future’ was published in 2020 and was nominated for the Financial Times Best Business Book award.

We discuss:

• How Margaret’s dads job influenced her thinking early in life, especially that there were good companies and bad companies and good bosses and bad bosses
• The more we rely on technology to make us efficient, the fewer skills we have to confront the unexpected
• Human skills such as humility, imagination, and optimism are adaptable and flexible skills that feed people
• Ways to prevent potentially devastating “willful blindness” in your organisation
• The biggest misconception around middle managers
• Her love for the TV show “Succession” and the lessons for Boards.

This episode is packed full of wisdom and amazing insights, you will walk away feeling inspired and energised.

And in let's take this offline, Annette Sloan and I break down the three biggest takeaways.

Get in touch: Cathal@betteratwork.com.au or betteratwork.net

Get in touch on Instagram: @betteratwork_

Get in touch on LinkedIn: https://www.linkedin.com/in/cathal-quinlan/

Send us a question or leave us a voicemail: betteratwork.net/contact-us/

Get the newsletter: betteratwork.net

About Guest

Dr. Margaret Heffernan is an entrepreneur, author, academic and Lead Faculty for the Forward Institute’s, where she mentors CEOs and senior executives of major global organisations. Her book, Uncharted: How to Map the Future explores how understanding and being prepared for uncertainty, both as individuals and leaders of organisations, helps navigate modern life. 

Website: https://www.mheffernan.com/

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In episode 22, we chat with Mamie Kanfer Stewart about creating effective and engaging meetings. Have you felt that you were wasting your time in a meeting, stuck in back-to-back meetings all day, and not getting to your work? Our listeners have told us this is a problem in many of their organisations and one that has worsened in recent years.

Mamie, is a coach and consultant who trains teams and organisations to develop a healthy and productive meeting culture. She shares with us her expertise in planning (and declining!) meetings, substitutes to meetings, and making meetings more beneficial and productive for everyone. Cathal and Mamie also spent some time discussing how meetings reflect your culture and your team dynamics.

We discuss:

• How to establish whether you need a meeting and the alternatives to holding one
• Why asking the desired outcome of a meeting before accepting it can have multiple benefits for you and the meeting organiser
• Approaches to prepare for meetings effectively
• How to chair/lead meetings inclusively for different personalities and thinking styles 
• Best practices for achieving your expected outcome in meetings

This episode is packed full of practical tips to put into action in your meetings immediately!

And in let's take this offline, Annette Sloan and I break down the three biggest takeaways, plus we answer a question from our listener Elizabeth, who has been out of the workforce for 15 years and is unsure how to start her career again. 

Get in touch: Cathal@betteratwork.com.au or betteratwork.net

Get in touch on Instagram: @betteratwork_

Get in touch on LinkedIn: https://www.linkedin.com/in/cathal-quinlan/

Send us a question or leave us a voicemail: betteratwork.net/contact-us/

Get the newsletter: betteratwork.net

About Guest

Mamie Kanfer Stewart is the author of Momentum: Creating Effective, Engaging, and Enjoyable Meetings. Her company, Meeteor, helps teams and organizations build healthy meeting culture. As a coach, speaker, writer, and trainer, Mamie has helped thousands of people improve their meetings and how they collaborate. Mamie has been featured in Forbes, Inc, and Fast Company. She is a regular contributor on The Price of Business and is the host of The Modern Manager podcast.

Website: MamieKS.com

Book: Momentum by Mamie Kanfer Stewart and Tai Tsao

Podcast:  The Modern Manager

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Why Culture Is the Most Powerful Force at Work (And How to Actually Change It) | Marcus Collins

What if the biggest thing shaping your experience at work isn't your manager, your workload, or your pay, but something most organisations can't even define?

In this episode, Cathal sits down with Marcus Collins, marketing professor at the University of Michigan's Ross School of Business, faculty director for the school's executive education partnership with Google, and faculty member at Harvard Extension School. Marcus has led digital strategy for Beyonce, worked on Nike and iTunes initiatives at Apple, and was recently awarded the Thinkers 50 Radar Distinguished Achievement Award.

His book For the Culture: The Power Behind the World's Most Successful Brands has been endorsed by Daniel Pink, Adam Grant, Amy Edmondson, and Katy Milkman. But don't let the word "marketing" fool you. This is a people book, and the conversation goes deep into what actually drives behaviour in any organisation.

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In episode 21, we chat with Professor Ian Robertson about the science and neuroscience behind confidence. If you have confidence, it can empower you to reach heights you never thought possible. But if you don't, it can have a devastating effect on your future. Confidence lies at the core of what makes things happen.

Probing the science and neuroscience behind confidence that has emerged over the last decade, clinical psychologist and neuroscientist Professor Ian Robertson tells us how confidence plays out in our minds, our brains and indeed our bodies. He explains where it comes from and how it spreads. And why it's not necessarily something you are born with, but something that can be learned. 

We discuss:

• How our upbringing impacts our confidence
• The science behind confidence
• The ‘can do’ and ‘can happen’ matrix
• Our imagination is the Chief Operating Officer of confidence  
• Why women face more issues with self-confidence than men.  

From the science behind confidence to practical tips for boosting self-assurance, this episode is a must-listen for anyone looking to improve their mindset and achieve their goals

And in let's take this offline, Annette Sloan and I break down the three biggest takeaways, plus we answer a question from our listener Shane, who’s company has been partnered with another company for a major project and both have very differing views. 

Get in touch: Cathal@betteratwork.com.au or betteratwork.net

Get in touch on Instagram: @betteratwork_

Get in touch on LinkedIn: https://www.linkedin.com/in/cathal-quinlan/

Send us a question or leave us a voicemail: betteratwork.net/contact-us/

Get the newsletter: betteratwork.net

About Guest

Ian Robertson is an Emeritus Professor of Psychology at Trinity College Dublin and Co-Director of the Global Brain Health Institute. He is also the T Boone Pickens Distinguished Scientist at the Center for BrainHealth at the University of Texas at Dallas and is a Member of Academia Europaea, as well as being a trained clinical psychologist and neuroscientist.

Website: https://ianrobertson.org/

LinkedIn: https://www.linkedin.com/in/ian-robertson-4480502/

Book: https://ianrobertson.org/product/how-confidence-works-the-new-science-of-self-belief-and-why-some-people-learn-it-and-others-dont

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In episode 20, we chat with Kate Goodger about the approaches to unlock our best performance ever. 

Formerly a PE teacher, Kate is one of the most experienced performance psychologists in Olympic sport in the UK having worked with Team GB athletes and medallists at seven Olympic Games.  She has also built a reputation as a high-performance coach and facilitator with leaders and executives in European and global businesses. Clients have included LEGO, Morgan Stanley, Pfizer, ASDA, and Laing O’Rourke.

We discuss:

• Taking time to know 1) who you are, 2) what really matters and 3) where you belong
• How the strongest athletes have the best relationship with failure
• The Psychology & Biology of Performance
• The biggest barriers that prevent people from improving their own performance
• How to be proactive and nurture our sense of belonging
• Plus, Kate puts Cathal on the spot for his views on some topics

This is a fantastic discussion from a thoughtful, present, and very articulate Kate, we hope it helps with improving your performance.

And in let's take this offline, Annette Sloan and I break down the three biggest takeaways, plus we answer a question from our listener Natasha, on the impact an error she made at work is having on her.

Get in touch: Cathal@betteratwork.com.au or betteratwork.net

Get in touch on Instagram: @betteratwork_

Get in touch on LinkedIn: https://www.linkedin.com/in/cathal-quinlan/

Send us a question or leave us a voicemail: betteratwork.net/contact-us/

Get the newsletter: betteratwork.net

About Kate

LinkedIn: https://www.linkedin.com/in/kate-goodger-phd-c-psychol-7ba6b379/

Speaking: https://raisethebar.co.uk/speaker/dr-kate-goodger/

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In episode 19, we chat with Joe Hirsch about feedback. Most of us dread giving feedback and we're not that effective when we do. International lecturer and best-selling author Joe explains why our present method for feedback is flawed and he has made a career investigating how we can transform feedback from something we fear, to something that brings us joy.

 We discuss:

• The difference between good and bad feedback
• How feedback focuses on a past we can’t change and how we should embrace a new approach
• A new strategy of shifting feedback from what you see to helping people see for themselves - a “mirror holding” approach for self-reflection to provoke an insight
• The super practical WRAP approach to feedback over the “Praise Sandwich”
• The four steps to handle receiving feedback

Joe Hirsch helps organizations design and deliver feedback without fear. He is an internationally recognized expert on leadership and communication, who makes research-based practices more accessible to improve the way people work, learn and lead. In his book The Feedback Fix, Joe presents a bold alternative to traditional feedback techniques and performance management practices. A lot of our listeners have asked for an episode on feedback, and we hope you take a lot from this great discussion with Joe.

And in let's take this offline, Annette Sloan and I break down the three biggest takeaways, plus we answer a question from our listener Ashley on how to deal with a clique at work

Get in touch: Cathal@betteratwork.com.au or https://betteratwork.com.au

Get in touch: Cathal@betteratwork.com.au or betteratwork.net

Get in touch on Instagram: @betteratwork_

Get in touch on LinkedIn: https://www.linkedin.com/in/cathal-quinlan/

Send us a question or leave us a voicemail: betteratwork.net/contact-us/

Get the newsletter: betteratwork.net

About Joe

Website: www.joehirsch.me

TEDx: https://www.ted.com/talks/joe_hirsch_the_joy_of_getting_feedback

Book: https://www.amazon.com/Feedback-Fix-Embrace-Future-Change/dp/1475826591

Podcast:  https://open.spotify.com/show/0Hk8FyFkgiGrlocemkBLCd?si=7f3be9c5c618425f

LinkedIn: https://www.linkedin.com/in/joemhirsch/

Twitter: https://twitter.com/joemhirsch 

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In episode 18, we chat with Ayse Birsel about designing a life you love. Ayse (pronounced Eye-Shay) Birsel is one of the world’s leading industrial designers. She has designed hundreds of products, from toilet seats to office systems to potato peelers to concept cars. However, her current work has shifted beyond that. Now, Ayse is focused on what it takes to design a good life. Through her workshops and writing, Ayse has helped thousands of people design their work and lives, and we really wanted to get the chance to share her methods. 

 We discuss:

• Why designing your life is important and how to apply design principles to your life
• Insights into her year-long codesign with older people
• Making friends is as healthy as exercising
• How thinking of a hero of yours, somebody who inspires you can help define your values
• Companies that love themselves!

Ayse is the author of the best-selling book Design the Long Life You Love: A Step-by-Step Guide to Love, Purpose, Well-Being, and Friendship. She has won international design awards for just about everything - including creating one of the world’s most comfortable toilet seats (which we have a lovely chat about)!

In our chat we also take a look at the key steps to create the life you really love. Ayse speaks about the importance of collaborating and what she means when she speaks about the friendship factory. We look at how self-love is one of the key components in creating a long life you love. 

And in let's take this offline, Annette Sloan joins me again as we break down the three biggest takeaways, plus we answer a question from our listener Paul, who was recently made redundant and feels lost after working in that job for nearly 15 years and how does he come back from it. 

Get in touch: Cathal@betteratwork.com.au or betteratwork.net

Get in touch on Instagram: @betteratwork_

Get in touch on LinkedIn: https://www.linkedin.com/in/cathal-quinlan/

Send us a question or leave us a voicemail: betteratwork.net/contact-us/

Get the newsletter: betteratwork.net

About Ayse

Website: AyseBirsel.com

Book: Design the Long Life You Love

Website: DesignTheLongLifeYouLove.com

Newsletter: AyseBirsel.com/newsletter

Linkedin profile: https://www.linkedin.com/in/aysebirsel/

Twitter: https://twitter.com/AyseBirselSeck

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