Behind the Gates – Details, episodes & analysis

The Behind the Gates podcast launches, and its hosts, Ed Chapman, CCM, and Michael Herd, discuss their experience co-hosting, their different approaches to asking questions, and the importance of authenticity in conversations. They share insights into how they got started, the fascinating conversations they've had, and the launch of the podcast with its partners. The hosts also engage the audience and encourage participation.

Takeaways

• Importance of authenticity in podcast conversations
• Engaging the audience and encouraging participation

This episode is brought to you by

• Kopplin Kuebler & Wallace. The most trusted name in executive search and consulting. People focused, quality driven. https://kkandw.com
• Club Connections. Club Connections works with private clubs globally to strengthen member experience through better communication, storytelling and engagement. Founded by Emily McCarvill, the business partners with clubs to ensure the way they communicate reflects the culture and standards behind the gates. https://www.linkedin.com/company/clubconnections/
• SHANX Mini Golf. SHANX Mini Golf is an Australian company known for producing some of the world's best mini golf courses. https://shanxminigolf.com.au

They're not the typical novelty putt-putt with windmills and clowns—instead, they build bespoke, high-quality 18-hole courses using synthetic turf, challenging terrain inspired by actual golf, often located at or near real golf clubs. Their architect is responsible for a few of the world's top 100 golf courses, too! 

Contact the SHANX team and mention BTG podcast for a complimentary site feasibility assessment!

Links

https://www.linkedin.com/in/edchapmanclubindustryleader/

https://www.linkedin.com/in/michael-herd-2686598b/

Re-broadcast! Going all the way back to the beginning we bring you some of my favourite conversations from The Modern Club Management podcast.

Today I am speaking with Emily Davidson. Emily is the Participation and Inclusion Manager at Golf New Zealand, an organisation she has worked for since 2017. Her biggest career highlight to date was Golf NZ winning the NZ Sport and Recreation Award for Leadership in Diversity and Sport for 2022. Not being a golfer herself when she joined Golf NZ, Emily was able to bring a fresh perspective and ask the crucial disrupter questions against the doctrine of 'this is just the way we do it in golf'.

This was a super interesting conversation which helped to broaden my thinking around some of the challenges facing different groups when it comes to golf. I had some great takeaways of simple things that can be done to improve the user friendliness of our website, clubhouse, and some longer time/bigger project ideas also. If you have any level of diversity within your membership then I recommend taking a listen.

Thoughts and reflections

• Beginners having to wear full golfing attire can be a big barrier to entry. Cost is an obvious one but also imposter syndrome being created of the "all the gear, no idea" mentality and being embarrassed dressing like a golfer but not being able to play.
• Etiquette can come later when it's needed. Don't start off with all of these rules. It doesn't come across as welcoming to the sport.
• What can we do to change the image perception of golf?
• Why is a shirt with a collar automatically smart and a shirt without one not?
• Tradition and history of the game isn't a good enough reason for current dress codes, why? Because if it was, men would still be wearing plus fours and women long floaty dresses!
• Don't assume everyone knows where they need to go or report to when they arrive. This starts with the website.

This episode is brought to you by Suada. Suada (https://www.suada.com/) is the social learning platform that delivers high-quality blended learning with human connection. Suada is on a mission to revolutionize the digital learning space through restoring the critical element of human engagement that has gotten lost in online learning. 

The technology provides everything organizations or individuals need on one single platform to achieve meaningful, long-term learning success. Suada has transformed my skills in optimal communication and influence. Using these skills has helped me attain multiple interviews and job offers at some of the best golf clubs in the world. But don't just take my word, and the 97% 5* reviews it has had on Trustpilot for it, try it yourself. All you have to do is email david@suada.com and quote "The Modern Club Management Podcast" to claim your FREE enrolment on to the reciprocity course to start your journey to become a more influential and persuasive communicator.

If you enjoy listening then please join your peers by subscribing through your favourite podcast listening app and leave a review to help others with similar interests find this show more easily.

FOLLOW>

https://shows.acast.com/the-modern-club-management-podcast

Instagram: @edchapman1986 and @michaelherdkkw

YouTube: The Modern Club Management Podcast

LinkedIn: https://www.linkedin.com/company/the-modern-club-management-podcast/

Hosted on Acast. See acast.com/privacy for more information.

In these 'Monday Motivation' bonus episodes of my podcast, I'll be sharing some of my favourite takeaways and moments from the previous episode of The Modern Club Management Podcast.

In this episode, Gregg Patterson tells us that debriefing (the art of reflection) after an event, or doing demands debrief as he calls it, is the best piece of advice he's ever received in his career.

He also explains some of the best examples of team bonding. Both from the view of departments within the club and the overall clubs.

Please enjoy this episode.

This podcast is brought to you by Suada. Suada is the social learning platform that delivers high-quality blended learning with human connection. Suada is on a mission to revolutionize the digital learning space through restoring the critical element of human engagement that has gotten lost in online learning.

The technology provides everything organizations or individuals need on one single platform to achieve meaningful, long-term learning success. Suada has transformed my skills in optimal communication and influence.

Using these skills helped me attain a job offer as the Director of Golf at a Golf Digest Top 100 in the world ranked course. But don't just take my word, and the 97% 5* reviews it has had on Trustpilot for it, try it yourself. All you have to do is email david@suada.com and quote "The Modern Club Management Podcast" to claim your FREE enrolment on to the reciprocity course to start your journey to become a more influential and persuasive communicator.

If you enjoy listening then please join your peers by subscribing through your favourite podcast listening app and leave a review to help others with similar interests find this show more easily.

FOLLOW>

https://shows.acast.com/the-modern-club-management-podcast

Instagram: @edchapman1986 and @michaelherdkkw

YouTube: The Modern Club Management Podcast

LinkedIn: https://www.linkedin.com/company/the-modern-club-management-podcast/

Hosted on Acast. See acast.com/privacy for more information.

Today I am speaking with Kari Haug, http://karihaug.com/. Kari is the owner and lead golf course architect at Kari Howg Planning & Design, Inc., a golf course architecture company that focuses on sustainable and eco-sensitive golf course design. Kari is a member of the European Institute of Golf Course Architects (EIGCA), and one of the very few female golf course architects in the world. She is committed to eco-sensitive and sustainable golf course design, and the improvement of course playability for women and seniors. A competitive amateur and former collegiate golfer, Kari is able to envision sound golf strategy from tee to green. Using CAD technology and other design rendering techniques, Kari is able to make drafted designs come to life for a memorable golf experience.

I'm excited to have Kari join me for a discussion around her sustainability model and Playable Pathways, to see how we can make golf courses more enjoyable for female golfers, and slower swing speed golfers in general, to play which is a crucial part of engaging them and keeping them as active golfers.

3 Things to think about while you listen

1. Are the holes on your course friendly for the slower speed golfers while still providing a challenge to the high speed players?
2. What are some simple changes you can make to tee locations to make certain holes easier?
3. Is your entire greens or course committee made up of low handicap male golfers? How representative of your membership is this?

This episode is brought to you by Suada. Suada (https://www.suada.com/) is the social learning platform that delivers high-quality blended learning with human connection. Suada is on a mission to revolutionize the digital learning space through restoring the critical element of human engagement that has gotten lost in online learning. 

The technology provides everything organizations or individuals need on one single platform to achieve meaningful, long-term learning success. Suada has transformed my skills in optimal communication and influence. Using these skills helped me attain a job offer as the Director of Golf at a Golf Digest Top 100 in the world ranked course. But don't just take my word, and the 97% 5* reviews it has had on Trustpilot for it, try it yourself. All you have to do is email david@suada.com and quote "The Modern Club Management Podcast" to claim your FREE enrolment on to the reciprocity course to start your journey to become a more influential and persuasive communicator.

If you enjoy listening then please join your peers by subscribing through your favourite podcast listening app and leave a review to help others with similar interests find this show more easily.

FOLLOW>

https://shows.acast.com/the-modern-club-management-podcast

Instagram: @edchapman1986 and @michaelherdkkw

YouTube: The Modern Club Management Podcast

LinkedIn: https://www.linkedin.com/company/the-modern-club-management-podcast/

Hosted on Acast. See acast.com/privacy for more information.

This week I am joined by David Shepherd. David has been the CEO of The Scandinavian in Copenhagen, Denmark since 2016. a 36-hole facility which has recently been voted as having the number 1 and 2 courses in Denmark. Prior to this David spent over 8 years in the Algarve at Monte Rei Golf and Country Club as Director of Golf which followed on from a successful time at The Belfry Golf Resort as Golf Operations Manager. It's safe to say that David as worked at some of the best clubs in Europe and has a reputation himself to match. 

I am excited to have David join me as we discuss how he approaches developing his employees. David exemplifies a modern approach to this as he sees the employee as a whole; both the person at home and the member of the team at work. From enabling one of his greenkeeping team to take 6 weeks off to compete in a race across the Atlantic Ocean to his own trips to visit other top courses around the world David takes a proactive approach to development.

I hope you enjoy this conversation.

This episode is brought to you by Suada. Suada (https://www.suada.com/) is the social learning platform that delivers high-quality blended learning with human connection. Suada is on a mission to revolutionize the digital learning space through restoring the critical element of human engagement that has gotten lost in online learning. 

The technology provides everything organizations or individuals need on one single platform to achieve meaningful, long-term learning success. Suada has transformed my skills in optimal communication and influence. Using these skills has helped me attain multiple interviews and job offers at some of the best golf clubs in the world. But don't just take my word, and the 97% 5* reviews it has had on Trustpilot for it, try it yourself. All you have to do is email david@suada.com and quote "The Modern Club Management Podcast" to claim your FREE enrolment on to the reciprocity course to start your journey to become a more influential and persuasive communicator.

If you enjoy listening then please join your peers by subscribing through your favourite podcast listening app and leave a review to help others with similar interests find this show more easily.

FOLLOW>

https://shows.acast.com/the-modern-club-management-podcast

Instagram: @edchapman1986 and @michaelherdkkw

YouTube: The Modern Club Management Podcast

LinkedIn: https://www.linkedin.com/company/the-modern-club-management-podcast/

Hosted on Acast. See acast.com/privacy for more information.

In these 'Monday Motivation' bonus episodes of my podcast, I'll be sharing some of my favourite takeaways and moments from the previous episode of The Modern Club Management Podcast.

In this episode I am joined by both Mike Braidwood and Rhys Beecher to discuss their experiences of the crucial first 90 days in their new roles at Bruntsfield Links Society and The Royal Automobile Club, respectively. They share the approach they each took, which were different, highlighting the uniqueness of each role and club. Mike shares his documentation approach and "The List" (https://www.youtube.com/watch?v=rKzAYI8G9bE).

Please enjoy this episode.

This podcast is brought to you by Suada. Suada is the social learning platform that delivers high-quality blended learning with human connection. Suada is on a mission to revolutionize the digital learning space through restoring the critical element of human engagement that has gotten lost in online learning.

The technology provides everything organizations or individuals need on one single platform to achieve meaningful, long-term learning success. Suada has transformed my skills in optimal communication and influence.

Using these skills helped me attain a job offer as the Director of Golf at a Golf Digest Top 100 in the world ranked course. But don't just take my word, and the 97% 5* reviews it has had on Trustpilot for it, try it yourself. All you have to do is email david@suada.com and quote "The Modern Club Management Podcast" to claim your FREE enrolment on to the reciprocity course to start your journey to become a more influential and persuasive communicator.

If you enjoy listening then please join your peers by subscribing through your favourite podcast listening app and leave a review to help others with similar interests find this show more easily.

FOLLOW>

https://shows.acast.com/the-modern-club-management-podcast

Instagram: @edchapman1986 and @michaelherdkkw

YouTube: The Modern Club Management Podcast

LinkedIn: https://www.linkedin.com/company/the-modern-club-management-podcast/

Hosted on Acast. See acast.com/privacy for more information.

Today I am excited to be joined by Mike Braidwood and Rhys Beecher. After both returning to the UK to start new roles earlier in the year they wrote an article on their experiences of the first 90 days. Something that is often cited as a key period in a new leadership role. We dive deeper into their experiences, what they would do differently, what worked and what didn't, and some advice for those of you taking on new roles.

Rhys is the Director of Golf at the Royal Automobile Club in Epsom, England. Prior to this Rhys spent 16 years in the Middle East. Most recently in Qatar as the Director of Golf at Education City Golf Club for seven years from 2015. He started his Middle East adventure in Dubai working for Troon Golf and Emaar Hospitality at The Address Montgomerie as the Academy Director after being promoted in 2010 following on from a successful 4 years at the academy. All this after starting his career at Celtic Manor back in 2005. Rhys has attained his Certified Club Manager from the Club Management Association of Europe and recently completed a BA in Global Business Management. Rhys is a member of the PGA and holds Executive Manager status, whilst supporting as a Business Administration assignment and examination marker for the PGA training academy.

Mike is the CEO of Bruntsfield Links Golfing Society in Edinburgh, Scotland, which is the fourth oldest club in the world. Prior to this Mike has held a variety of roles including: General Manager of Education City Golf Club in Qatar; Director of Education for the Club Management Association of Europe; Operations Director for Braemar Golf; General Manager of Royal Golf Club in Bahrain, which was his first overseas role. This followed on from four years at both Gleneagles Hotel and Montrose Links Golf Courses.

Please enjoy today's episode.

AELTC - The List: https://www.youtube.com/watch?v=rKzAYI8G9bE

This episode is brought to you by Suada. Suada is the social learning platform that delivers high-quality blended learning with human connection. Suada is on a mission to revolutionize the digital learning space through restoring the critical element of human engagement that has gotten lost in online learning. 

The technology provides everything organizations or individuals need on one single platform to achieve meaningful, long-term learning success. Suada has transformed my skills in optimal communication and influence. Using these skills helped me attain a job offer as the Director of Golf at a Golf Digest Top 100 in the world ranked course. But don't just take my word, and the 97% 5* reviews it has had on Trustpilot for it, try it yourself. All you have to do is email david@suada.com and quote "The Modern Club Management Podcast" to claim your FREE enrolment on to the reciprocity course to start your journey to become a more influential and persuasive communicator.

If you enjoy listening then please join your peers by subscribing through your favourite podcast listening app and leave a review to help others with similar interests find this show more easily.

FOLLOW>

https://shows.acast.com/the-modern-club-management-podcast

Instagram: @edchapman1986 and @michaelherdkkw

YouTube: The Modern Club Management Podcast

LinkedIn: https://www.linkedin.com/company/the-modern-club-management-podcast/

Hosted on Acast. See acast.com/privacy for more information.

In these 'Monday Motivation' bonus episodes of my podcast, I'll be sharing some of my favourite takeaways and moments from the previous episode of The Modern Club Management Podcast.

In this episode I discuss safety and compliance with Gareth Macklin of Obbi Golf. Is legal compliance really good enough or should we be aiming for best practice compliance and safety in golf clubs? What are some of the potential pitfalls of non-compliance? And how can Obbi Golf help make your life easier as a club manager.

Please enjoy this episode.

This podcast is brought to you by Suada. Suada is the social learning platform that delivers high-quality blended learning with human connection. Suada is on a mission to revolutionize the digital learning space through restoring the critical element of human engagement that has gotten lost in online learning.

The technology provides everything organizations or individuals need on one single platform to achieve meaningful, long-term learning success. Suada has transformed my skills in optimal communication and influence.

Using these skills helped me attain a job offer as the Director of Golf at a Golf Digest Top 100 in the world ranked course. But don't just take my word, and the 97% 5* reviews it has had on Trustpilot for it, try it yourself. All you have to do is email david@suada.com and quote "The Modern Club Management Podcast" to claim your FREE enrolment on to the reciprocity course to start your journey to become a more influential and persuasive communicator.

If you enjoy listening then please join your peers by subscribing through your favourite podcast listening app and leave a review to help others with similar interests find this show more easily.

FOLLOW>

https://shows.acast.com/the-modern-club-management-podcast

Instagram: @edchapman1986 and @michaelherdkkw

YouTube: The Modern Club Management Podcast

LinkedIn: https://www.linkedin.com/company/the-modern-club-management-podcast/

Hosted on Acast. See acast.com/privacy for more information.

Welcome to Season 2 of the Modern Club Management Podcast. This season's theme is all around diversity in clubs. We'll be speaking with a diverse group of people from within the industry about their experiences, what we as an industry can do better to encourage diversity, how we can design golf courses to be more inclusive, why diversity of thought is so powerful, and much more. I hope you enjoy these conversations as much as I did. Listen to these with an open mind and be willing to have your current approach and thinking challenged.

We start off season 2 with Jules Murray. Jules started her career in sales and business development before moving into training and consultancy. In 2006 Jules founded Spider on the Wall Ltd which offers managerial training, soft skills, and mystery shopping services. A regular on the CMAE MDP as a presenter, Jules is well known and liked within the club community and brings a contagious energy to all of her sessions. Her passion lies in designing and delivering fun, interactive and experiential training courses; which having had the good fortune in being in some of her sessions she definitely delivers this in spades.

Jules' low hanging fruit to increase diversity

1. Job adverts: de-bias the wording in your job adverts (website such as http://gender-decoder.katmatfield.com/ can be used to check your wording)
2. CV selecting: avoid looking at the name, age, and gender. Focus on the skills and talents they could bring to the job. "Youth is no guarantee of creativity." Author unknown.
3. Get more used to saying 'oh well' or 'so what': if they have a "silly" email address...so what? Does this mean they are unsuitable for the job?
4. Interview with a diverse colleague who is completely different to you: e.g. if you're a 50 year old man interview candidates with a 20 year old female colleague. Use objective criteria and ask all candidates the same questions and look for areas of divergence in how you each rated them.
5. Performance reviews: research shows that women are more likely to underrate themselves and men to overrate themselves. Plus in some cultures "boasting" can be seen negatively, therefore people may underrate themselves to appear humble.
6. Shadow board: have a board full of younger members to gain diverse ideas. They can bring new ideas and creativity to old problems.

Links and resources from the episode

What Works by Professor Iris Bohnet

Rebel Ideas by Matthew Syed

https://spideronthewall.com/

This episode is brought to you by Suada. Suada (https://www.suada.com/) is the social learning platform that delivers high-quality blended learning with human connection. Suada is on a mission to revolutionize the digital learning space through restoring the critical element of human engagement that has gotten lost in online learning. 

The technology provides everything organizations or individuals need on one single platform to achieve meaningful, long-term learning success. Suada has transformed my skills in optimal communication and influence. Using these skills helped me attain a job offer as the Director of Golf at a Golf Digest Top 100 in the world ranked course. But don't just take my word, and the 97% 5* reviews it has had on Trustpilot for it, try it yourself. All you have to do is email david@suada.com and quote "The Modern Club Management Podcast" to claim your FREE enrolment on to the reciprocity course to start your journey to become a more influential and persuasive communicator.

If you enjoy listening then please join your peers by subscribing through your favourite podcast listening app and leave a review to help others with similar interests find this show more easily.

FOLLOW>

https://shows.acast.com/the-modern-club-management-podcast

Instagram: @edchapman1986 and @michaelherdkkw

YouTube: The Modern Club Management Podcast

LinkedIn: https://www.linkedin.com/company/the-modern-club-management-podcast/

Hosted on Acast. See acast.com/privacy for more information.

Today I am excited to be joined by Grace Rokela, the Marketing Director for Te Arai Links in New Zealand. In this conversation we dive into new member inductions, newsletters, the purpose of dress codes, social media, and much more.

Please enjoy this conversation.

This episode is brought to you by Suada. Suada is the social learning platform that delivers high-quality blended learning with human connection. Suada has transformed my skills in optimal communication and influence. But don't just take my word, and the 97% 5* reviews it has had on Trustpilot for it, try it yourself. All you have to do is email david@suada.com and quote "The Modern Club Management Podcast" to claim your FREE enrolment on to the reciprocity course to start your journey to become a more influential and persuasive communicator.

If you enjoy listening then please join your peers by subscribing through your favourite podcast listening app and leave a review to help others with similar interests find this show more easily.

FOLLOW>

https://shows.acast.com/the-modern-club-management-podcast

Instagram: @edchapman1986 and @michaelherdkkw

YouTube: The Modern Club Management Podcast

LinkedIn: https://www.linkedin.com/company/the-modern-club-management-podcast/

Hosted on Acast. See acast.com/privacy for more information.