Explore every episode of the podcast Auto Service World Conversations

Will Ferrell impersonator David Babcock may show up as Ron Burgundy, Ricky Bobby, or Buddy the Elf, but his real work is on the trade show floor. In this episode of Auto Service World Conversations, he walks through how entertainment and curiosity can turn a quiet booth into a steady stream of qualified leads. Babcock not only explains his strategy for targeting the right attendees and help exhibitors cut through “the gauntlet of chaos” on the show floor, but how any exhibitor can avoid wasted spend and risk-averse marketing — and why most booths fail to make attendees feel like a big deal.

Support the show

Aftermarket expert Derek Suen joins this episode to talk about the evolution of innovation in the automotive aftermarket. He highlights the shift from fixing failures to predicting them, with technician feedback at the heart of new solutions. Derek explains the growing complexity facing shops and distributors, the importance of data-driven collaboration and the need for better communication across the industry. He also explores how European advancements in EV adoption and sustainability offer valuable lessons for North America. Tune in to hear how leadership in this sector now demands curiosity, empathy and a commitment to breaking down silos for more connected, future-ready service.

Support the show

Young aftermarket leaders want clearer paths, more trust and better communication from today’s executives. Elisse Richardson, district sales manager at Driv and chair of Modern Industry eXpertise (MiX), a leadership council made up of young industry leaders, about research findings. She explores why only so few high-potential leaders feel unclear on advancement, why many hesitate to raise concerns and how shifting priorities without context erodes alignment. Richardson explains how reverse mentoring, over-communication and letting young leaders own decisions – and even fail – can improve retention and performance.

Support the show

We have our full conversations with representatives from Volvo, Ford and Stellantis to share in this episode. We asked Matt Girgis from Volvo Canada about the impact of rebates, Chinese EVs and more, Said Deep talks about consumer choice and Ford’s plan to offer traditional aftermarket services to current vehicle owners, Kevy Stephen from Ford talks about the growth and plans for its Ford Pro mobile service and Brad Horn runs through all the new offerings from Stellantis and why they made sure to give customers a wide number of options to suit their needs.

Support the show

At its annual trade show in Vancouver, Samantha and Ian Coates discuss how Lordco Auto Parts is navigating a shifting aftermarket shaped by economic pressure, changing consumer behaviour and rapid technology adoption. They reflect on a year that saw trade strength early and a retail rebound driven by the launch of Lordco’s e‑commerce platform. The conversation explores how customers are prioritizing vehicle repairs while keeping cars longer, Lordco’s focus on premium branded parts and the growing role of data and technology in improving service. The pair also touch on inventory discipline, regional market differences, store expansion plans and the challenge of workforce succession.

Support the show

Auto Service World Conversations sits down with Emily Chung, the new president and CEO of AIA Canada, to reflect on her first 100 days in the role. Emily shares how her background as a technician, service advisor and shop owner shapes her leadership style, her focus on staff and stakeholder relationships, and how she’s leveraging lived experience to speak on key issues like right to repair, advanced vehicle technology and the technician shortage. She also tackles the disconnect between distributors and shops and explains how AIA Canada can help bridge critical communication gaps across the aftermarket.

Support the show

Welcome to the enhanced media segment for the March issue of Jobber News. We’re featuring AIA Canada incoming chair Jason Herle with more of our discussion that couldn’t fit in the pages of the feature. Jason talks about how he learned from his predecessor Brent Hesje, who also once served as AIA Canada chair, his key messages for the industry plus, what advice he would give to professionals in the automotive aftermarket.

Support the show

Kim Cottle, president and CEO of Associated Equipment, a manufacturer of battery chargers, shares her journey from joining her family’s business to becoming its leader, highlighting her passion for U.S.-based manufacturing and product innovation. She advocates for women’s involvement in the automotive industry, emphasizing the importance of mentorship, networking and leadership roles. Kim looks at how to adapt to industry challenges, prioritizing exceptional customer service and fostering trust through integrity and strong professional relationships. She offers advice on resilience, collaboration and maintaining a human touch in an evolving, technology-driven industry.

Support the show

Ontario is facing a mounting tire crisis after regulatory changes lowered recycling targets from 85% to 65%, leaving millions of tires stranded across the province. Adam Moffatt, executive director of the Ontario Tire Dealers Association, about how reduced obligations have triggered service cutbacks, stockpiles and growing fire, safety, insurance and environmental risks, especially in rural areas. Moffatt outlines the urgent need for government intervention, higher targets and regulatory fixes, and calls on dealers, municipalities and consumers to pressure to help alleviate the situation.

Support the show

We rounded up highlights following conversations with representatives from Volvo, Ford and Stellantis from the 2026 Canadian International AutoShow in Toronto. During Media Day, Matt Girgis from Volvo Canada explores about the importance of government incentives, how much they’ll actually help and what impact Chinese EVs can have on the market, Said Deep from Ford tells us how Ford is making an effort to bring what was traditionally aftermarket business over to the dealer side of things and Brad Horn from Stellantis dove into the importance of customer choice when bringing vehicles to market.

Support the show

Meagan Moody, founder of The Moody Blueprint, shares her unique journey from a career in her family’s aftermarket business to launching her own strategic consulting firm. She discusses what exactly fractional leadership is, its evolution and benefits. She also dives into the challenges and opportunities of striking out on her own and the importance of building strong networks. Meagan also tackles key industry trends, the vital role of data-driven decisions and navigating hype versus real impact.

Support the show

Isaac Bunick, founder of Motormia, explains how artificial intelligence is transforming the parts-buying experience among car enthusiasts. Originating from moments in the garage with his daughter, Isaac shares how Motormia harnesses AI and real-world evidence to help users discover, modify and source vehicle parts. The discussion covers challenges in data accuracy and the goal of creating unbiased and fun experiences for enthusiasts. Isaac also shares his journey from mechanic to tech entrepreneur and explores how AI can help shape the evolving world of the automotive aftermarket.

Support the show

Rob Blitzstein joins us to talk about his new venture, True North Consulting. He comes from a storied family aftermarket business and was a leader at Parts Authority but is now launching his own consulting venture aimed at the Canadian automotive aftermarket. Rob shares insights from his deep industry roots, discusses the challenges and opportunities unique to the Canadian market and emphasizes the importance of relationship-building and tailored strategies. Tune in as he outlines his vision to bridge gaps between manufacturers and distributors, leveraging his experience to foster growth and innovation in Canada.

Support the show

Emily Holby, vice president of government relations at AIA Canada, joins us to talk about the evolving landscape of right to repair in Canada. Holby shares insights on the progress and ongoing challenges in federal and provincial legislation, highlighting Quebec’s leadership and the need for a national framework. The conversation dives into the need for adapting advocacy to a new federal government, engaging policymakers and collaborating with international partners. Holby addresses the hurdles posed by manufacturer resistance and emphasizes workforce development, training and combating auto theft. Learn why the aftermarket should join the grassroots movement and engage with policymakers to support right to repair.

Support the show

Barbara Moran-Goodrich, president and CEO of Moran Family of Brands, joins this episode to talk about Moran’s acquisition of Mister Transmission. Barbara shares her personal journey into the automotive aftermarket and franchising world, the family philosophy of helping entrepreneurs build their own legacy and how she encourages a franchisee-first culture. She explains what the deal means for Canadian franchisees, from enhanced technical and business support to cross-border warranty and service alignment, and outlines her long-term vision for growth, collaboration and keeping customers road-ready as the industry evolves.

Support the show

Tune into the Enhanced Media portion of the December 2025 issue of CARS magazine to hear more from Sal Medici, owner of Platinum Automotive Repair in Niagara Falls, winner of the 2025 Shop of the Year Award, Sponsored by Milwaukee Tool. This more from our conversation that we couldn’t fit into the magazine. Listen now to hear more of their insights and check out the full feature in the magazine.

Support the show

Bill Hanvey, president of the Auto Care Association, joins Auto Service World Conversations to explore the latest happenings in the aftermarket and nail down the challenges and opportunities. He discusses how the industry is adapting to political uncertainty, tariffs and evolving consumer behaviours, while highlighting the pivotal roles of artificial intelligence, global collaboration and technical training. Hanvey emphasizes the importance of mentorship and the emergence of a new generation of leaders.

Support the show

At AAPEX 2025, J.F. Champagne, president of AIA Canada, joins Auto Service World Conversations, as he reflects on a decade of industry transformation. The discussion explores the impact of global uncertainty, shifting supply chains, and changing supplier loyalties, while highlighting the resilience and adaptability of the aftermarket. With his tenure coming to a close, he discusses the transition to incoming president Emily Chung and shares insights on effective leadership and the importance of embracing change.

Support the show

Tune into the Enhanced Media portion of the November 2025 issue of Jobber News to hear more from Kenton Swizter, Kyle van Polen and Chris Funk from Pat’s Auto Supply, the 2025 winner of the Jobber of the Year Award. This is bonus content we couldn’t fit into the magazine, so listen now to hear more of their insights.

Support the show

It’s been a year of growth and innovation for Bestbuy Distributor and president Nick Brunet joins this episode to talk about the journey. He discusses overcoming industry challenges like tariffs, expanding its shareholder base across the country and the opening of a new DC in Montreal. Bruney also explains how the company is leveraging data-driven strategies to enhance operations, its commitment to supporting shareholders, fostering a collaborative culture and developing future talent. He also dives into the group’s new partnership with Federated, its focus on technology adoption, and the ongoing drive to build a resilient, forward-thinking organization in the evolving aftermarket industry.

Support the show

What’s it like to get laid off and go through the job-hunting process? Many have been down that road and many will again. But how you position yourself in the world, online and offline, will go along way to making that journey easier. Jacki Lutz, director of content at the Auto Care Association, discusses the realities of career transitions and job hunting. Jacki shares her personal journey of being laid off, the emotional challenges and how she leaned on her network and personal brand to navigate the market. Whether it’s a career setback or a new opportunity, Lutz offers insights on resilience, not giving up on yourself and practical strategies for staying visible and relevant.

Support the show

In this episode, Emily Chung shares her firsthand experience selling her auto repair shop, AutoNiche in Markham, Ont. She discusses the importance of thinking early about succession planning, preparing clear financial statements and documenting business processes to ensure a smooth transition. Chung emphasizes honest communication with staff, the emotional ups and downs of the sale process and vetting potential buyers. She explains how preparing for a sale well in advance, digitizing her operations and focusing on both tangible and intangible assets to maximize business value and continuity played key roles through the process.

Support the show

Artificial intelligence has been making noise for years now. And as it rapidly grows, the automotive aftermarket has been figuring out where it fits in. Tilak Kasturi, co-founder and CEO of Predii, which supports shop software and jobber business management systems, joins this episode to discuss how AI is currently helping the auto care industry and what it may be capable of in the future. He explains how AI can bridge communication gaps between different systems, standardize complex part terminology and create seamless workflow solutions. Kasturi explores how technology promises to revolutionize how automotive businesses operate, making processes smarter and more responsive.

Support the show

Alain Primeau, executive vice president of UAP, shares his insights on the evolving landscape of the automotive aftermarket. He explores how technology, consumer behaviour and market dynamics are reshaping the sector. Primeau highlights the shift towards digital tools, the growing importance of quality parts and the emergence of electric vehicles. He emphasizes UAP's strategic approach to adapting to these changes, including developing key programs and supporting independent repair shops with succession planning.

Support the show

Bryce Gregory, director of strategic product technology at Enersys, which goes to market as Odyssey, explores the critical role of AGM lead-acid batteries in the evolving electric vehicle landscape. Despite the rise of lithium-ion technologies, lead-acid batteries remain essential for auxiliary power, safety systems and key functions in modern vehicles. With 99% recyclability and proven reliability across diverse climates, these batteries continue to complement emerging battery technologies. Gregory highlights ongoing innovations in battery management systems and materials, demonstrating their enduring relevance in the rapidly electrifying automotive market.

Support the show

Donovan Ringo, senior manager of emerging technologies at NAPA, explores the transformative technologies reshaping the automotive industry, particularly for repair shops. With ADAS, EVs and autonomous driving at various stages of sophistication, Ringo emphasizes the critical need for independent shops to invest in emerging technologies. He discusses the challenges shops face in adopting new tech, from training to equipment costs, and to retain customers and compete with dealerships. With predictions of EVs reaching 30% of the car parc in a decade and ongoing advancements in autonomous driving, Ringo explores the importance of continuous learning and adaptation in the rapidly evolving automotive landscape.

Support the show

With many auto repair shop owners looking to soon exit their business, Sunil Patel, founder of Tekmetric, explains what’s important to potential buyers, from an internal one, to the shop down the street to a private equity firm. Patel outlines key steps for shop owners to make their businesses more attractive for acquisition, emphasizing clean financials, operational efficiency, and strong customer service. Tune in to hear about the importance of adopting technology, maintaining a dedicated team, and leveraging digital marketing strategies.

Support the show

President and CEO of the Auto Care Association Bill Hanvey provides insights into the industry's current landscape. Discussing challenges like global trade uncertainties and tariffs, Hanvey emphasizes the association's role in supporting members through complex economic times. He highlights progress on right to repair legislation, the potential of AI in inventory management and the industry's global collaboration. Find out why Hanvey remains cautiously optimistic, stressing the importance of flexibility, data-driven forecasting and continued industry investment despite economic headwinds.

Support the show

J.F. Champagne, president and CEO of AIA Canada, outlines the pressing challenges facing automotive service technician training. He emphasizes the need to modernize education to keep pace with rapidly evolving vehicle technologies. With increasing reliance on diagnostic technology and complex vehicle systems, he stresses the necessity of upskilling, addresses the industry's image problem and calls for stronger advocacy to attract young talent.

Support the show

Lordco executives Samatha and Ian Coates discuss the current automotive parts industry landscape, highlighted by economic uncertainty and a softer retail market during their company's 35 Annual Tradeshow. Despite challenges, they remain optimistic, highlighting their trade show strategy, commitment to premium products and customer service. Tune in to hear their thoughts on topics like consolidation, vehicle aging, technological advancements, meeting customer needs and more.

Support the show

The benefits of artificial intelligence in the automotive aftermarket are seemingly boundless. But as Todd Richardson, CEO and president of In Motion Brands and Atrium Solutions Inc., explains, there is only so far you will want to take it in your shop. Tune in to hear about where this technology can help, what it can do for you and how you should carefully think about its implementation in your business.

Support the show

Suzanne Morello, senior VP of marketing at Mevotech in Toronto, draws on 30 years of marketing experience to gauge how the aftermarket is evolving in the area. Tune in to also hear Morello share her journey into the aftermarket, discussing digital transformation, industry challenges, and the importance of customer-centric strategies. She explores topics like economic uncertainties, tariffs and the role of branding during tough times. Morello provides valuable insights into the aftermarket's future, emphasizing innovation, communication, and adapting to changing market dynamics.

Support the show

Hear more from this year's chair for AIA Canada. Learn more about his background in the auto care sector, what drives his passion for the industry, why he views this as a great opportunity and more.

Support the show

Listen in to four discussions with leaders from top automakers at the 2025 Canadian International AutoShow. Host Adam Malik chatted with Said Deep from Ford Motor Company of Canada, Matt Girgis from Volvo Canada, Mike Szymkiewicz and Lou Ann Gosselin from Stellantis and Elias El-Achab from Kia live from the floor of the show during Media Day. Tune in to hear their thoughts about the state of the industry, new vehicle trends, supply, the economy, geopolitical issues, electric vehicles and more

Timestamps: 

• 00:50 - Intro
• 1:38 - Ford Canada on the current state of the vehicle market
• 13:54 - Volvo on EV insights
• 24:04 - Stellantis on industry trends
• 32:17 - Kia Canada on consumer demand for vehicles

Support the show

The leadership team of Pacer Dynamics — Eddie Tso, Joshua Lin, and Albert Liu — discuss their journey into the automotive aftermarket, one that may not be typical. The trio shares how their diverse backgrounds and friendships led them to form this Canadian-owned brake disc manufacturer, highlighting the importance of industry connections, adaptability and a passion for the aftermarket. They also detail their experiences at their first AAPEX, the lessons learned through pivots and relationship-building.

Support the show

This is a cross-post from the Logistics Lowdown podcast, presented by Turnkey Media LLC.

David Johnston, George Weston Ltd. research chair and centre director in Sustainable Supply Chains at the Schulich School of Business at York University, and founding and current program director of the Master of Supply Chain Management (MSCM) at Schulich.

In this episode of The Logistics Lowdown, we talk with David about the challenges facing young professionals looking to get into the supply chain sector, as well as what millennials and younger workers look for from an employer and when choosing a career

Support the show

The passion for the automotive aftermarket runs deep for many professionals in this industry and Johanna Smith is no exception. She’s the new director of sales and marketing at Associated Equipment and will be working closely with the Canadian market. Johanna shares her passion for the automotive aftermarket, highlighting the importance of relationships, innovation and empowerment within the industry.

Support the show

Leading industry expert and Jobber News columnist Kumar Saha joined Auto Service World Conversations to discuss the latest implications of the trade standoff between Canada and the United States. A 25% tariff has been announced for Canadian goods going into America, while Canada retaliated with a tariff package of its own. As the auto industry is uniquely positioned in this battle — auto parts cross borders multiple times during production — Kumar shared his thoughts on what impact this could have on Canadian suppliers, international suppliers, distributors, auto repair shops and consumers. Tune in to hear his thoughts on the latest developments.

Support the show

Todd Campau, associate director of the aftermarket at S&P Global Mobility, explores the unique dynamics of the Canadian automotive market, with a focus on electric vehicle adoption, market trends and the impact of the economy on the aftermarket. He provides insights into the factors driving Canada’s lead over the U.S. in EV growth, the implications of changing incentives, and the challenges posed by parts proliferation. Todd also dives into differences in consumer preferences, vehicle age and the aftermarket opportunities and considerations specific to the Canadian market.

You can check out the latest Canadian EV sales insights at https://www.spglobal.com/mobility/en/Info/0521/automotive-insights-canada-evs.html

Support the show

The state of the automotive aftermarket is complex. Shane O'Kelly, CEO of Advanced Auto Parts, talks about where the industry is and where it’s going. He explores the increasing importance of technology, from right-to-repair issues to the challenges posed by advanced driver assistance systems. O'Kelly also shares insights on Advanced Auto Parts' decision to keep its Canadian operations and what he learned while trekking across the country to meet with store owners and operators.

Support the show

Autumn Lamb’s LinkedIn description might tell you all you need to know about her: Professional pivoter of all things marketing. She’s all about opening the various doors that she comes across in the automotive aftermarket. Autumn pivots from one challenge to another, one association group to the next. In this conversation, we learn more about the marketing manager for GSP Americas, from her journey through the aftermarket to the value of mentorship to opening yourself up to opportunities that present themselves.

Support the show

Tune into the Enhanced Media portion of the December 2024 issue of CARS magazine to hear more from Craig and Heather Maidens, from Maidens Family Auto Care, winner of the 2024 Shop of the Year Award, sponsored by Milwaukee Tool.

Support the show

On the job for a few short months, Emily Holtby has been thrown into the fire. AIA Canada’s new vice president of government relations joins the aftermarket at a critical juncture: Getting right to repair for the automotive aftermarket front and centre of Canada’s politicians. During her first visit to AAPEX, she sat down to talk about her journey to the industry and how she’s ready to advocate for it to ensure consumers and professionals have access to repair and maintain vehicles.

Support the show

At a global event, J.F. Champagne, president and CEO of AIA Canada, was also thinking local. While Automotive Aftermarket Industry Week in Las Vegas is highlighted by AAPEX and the SEMA Show, it was important for Champagne to connect with his global partners on challenges that continue to hit the auto care sector. But in a sit down conversation during the event, he highlighted the local struggles his group is trying to alleviate. From talent challenges to training to right to repair, Champagne touches on all that and more in this episode of Auto Service World Conversations.

Support the show

Tune into the Enhanced Media portion of the November issue of Jobber News to hear more from Shannon Black, manager of Motorcade’s St. Catharines, Ont. branch and winner of the 2024 Jobber of the Year Award.

Support the show

Electric vehicles are increasingly growing on Canadian roads, meaning there’s more of a chance an EV owner will come through your doors looking for service. Scott and Bruce Eccles at Eccles Auto Service in Dundas, Ontario, have been growing their EV services over the last few years. They share how they grew this part of the business, found training, educated their customers, tips for success and more.

Support the show

Movember is a time to raise awareness for men’s health and Nhu Nguyen, a classic Porsche technician, has dedicated herself to the cause. What started as baking cookies to raise money has grown into an event called “Nhuvember” — a fundraising event benefiting Movember, sponsored by Canaweld. In this episode of ASW Conversations, we chat with Nhu about why she supports the cause, what she does and how you can help the movement. Contact her on Instagram at @dear_nhu to help out. Canaweld will donate 5% of the total purchases from the Canaweld website using the promo code ‘Nhuvember’ through the month of November.

Support the show

After a year at the helm, we catch up with Nick Brunet, president of Bestbuy Distributors. He joined the company after a stint outside the aftermarket but spent years before that with 3M. He’s no stranger to the aftermarket and is now taking on the challenge to growing Bestbuy’s place in the market. The distributor’s shareholder base has grown over the last year and looks to go even higher. He discusses growth, challenges like inventory management, using new tools like predictive analytics and the changes taking place in the automotive aftermarket.

Support the show

The priorities of those working in the automotive aftermarket vary widely by generation, according to the Defining Culture Survey, put out by the Modern Industry eXpertise (MiX) Council, part of MEMA Aftermarket Suppliers. Just what do these generations value — and what do they have in common? MiX chair Jeff O’Hara chats about what the survey found, what jumped out to him and what the industry can learn from the results.

Support the show

Rui Silvestre has been a technician for a long time. But things change. Due to circumstances beyond his control, his home at Master Mechanic High Park had to close down. Silvestre knew he wanted to open up his own shop — and he finally did on August 1. Join us for a conversation about how he got there, moving from tech to owner, and what it’s like to have the support of the community.

Support the show