Assistance Stories – Details, episodes & analysis

Back at last with our first episode of Season 5. A fascinating chat with Nadeem Sheikh-Ali from Charles Taylor. We hear all about life insight one of the UK's leading assistance operations, and about Nadeem's work and career.

An unusual and thought provoking chat with Duncan Minty, ethics adviser for the insurance industry. We hear all about some of the ethical challenges facing the industry, with some fascinating insights on how public opinion can lead the insurance companies to better outcomes.

A deep dive into the world of medical assistance. Tom and Juan chat to Sharon Solomon, Head of Medical Assistance at Allianz Partners UK. A fascinating chat through the past, present and future of medical assistance, along with Sharon's own inspiring story

A fascinating chat with Lisa McPherson and Jemma Austin from Flightcare Global. Recorded in January, Lisa and Jemma tell us all about the challenges of providing emergency medical support in-flight, as well as the whole service range offered at Flightcare Global.

Guest profiles:

Lisa - https://www.linkedin.com/in/lisa-mcpherson-b0ba7612/

Jemma - https://www.linkedin.com/in/jemma-austin-232b8a98/

Georgie and Adam founded Repatriation Medical Services with a clear mission to provide the highest quality medical care and aviation assistance possible to those that fall ill abroad.

Their extensive background in critical healthcare positions equips them with a deep understanding of what's required to deliver the highest quality service.

From planning complex air ambulance repatriations worldwide, to escorting patients and their families home via commercial airline, RMS are fast becoming a leading UK repatriation specialist. 

Featured guests:

👉 Georgie Stooks, Director: https://www.linkedin.com/company/repatriation-medical-services/

👉 Adam Booth, Director: https://www.linkedin.com/in/adam-booth-0971a1147/

Hosted by 🎙️

- Tom Bool, CEO @ Lexxika: ⁠https://www.linkedin.com/in/languageconsultant/⁠⁠⁠

- Jennifer Milton, Chief Executive Officer & Founder @ Compass Point Assist: https://www.linkedin.com/in/jennifermiltonprofile/

💬 Looking to connect with other insurance and assistance professionals? 💬

➡️ Follow our podcast page on LinkedIn: ⁠⁠⁠https://www.linkedin.com/company/assistance-stories-the-podcast/?viewAsMember=true⁠⁠⁠

➡️ Join the 'Global Association of Assistance Professionals' (GAAP) group on LinkedIn: ⁠⁠⁠https://www.linkedin.com/groups/9082813/⁠⁠⁠

For all podcast enquiries, please email: assistancestories@gmail.com

Tom and Juan host this episode, featuring an in-depth discussion around the world of international repatriation.

We chat to two very experienced professionals within this field, to uncover what happens behind the scenes from the perspective of repatriation providers.

👉 Fiona Greenwood, Rowland Brothers International: https://www.linkedin.com/in/fiona-greenwood-a16b1119/

👉 Emerson De Luca, Managing Director at Albin International Repatriation: https://www.linkedin.com/in/emerson-de-luca-a0a3483b/

Hosted by 🎙️

- Tom Bool, CEO @ Lexxika: https://www.linkedin.com/in/languageconsultant/⁠⁠

- Juan Peña Núñez, Senior Accident & Health Underwriter - Global Accounts @ Zurich Insurance (from 1st Aug): https://www.linkedin.com/in/juan-pe%C3%B1a-n%C3%BA%C3%B1ez-55478a43/

💬 Looking to connect with other insurance and assistance professionals? 💬

➡️ Follow our podcast page on LinkedIn: ⁠⁠https://www.linkedin.com/company/assistance-stories-the-podcast/?viewAsMember=true⁠⁠

➡️ Join the 'Global Association of Assistance Professionals' (GAAP) group on LinkedIn: ⁠⁠https://www.linkedin.com/groups/9082813/⁠⁠

For all podcast enquiries, please email: assistancestories@gmail.com

Tom and Jenn host this episode, for a great discussion with 4 big hitters in the insurance industry, all at the front edge of latest tech developments:

👉 Dan Andrews, Insurance Director @ Vitesse PSP Limited: https://www.linkedin.com/in/dan-andrews-62434689/

👉 Carl Carter, Chief Commercial Officer @ Blink Parametric: https://www.linkedin.com/in/carl-carter-4843444/

👉 Jane Hegeler, Relations Manager @ Nordic Insurance Software: https://www.linkedin.com/in/jane-hegeler-bba82012/

👉 Alwin Fernandes, Director Operations, Global Services @ Alphalake Ai: https://www.linkedin.com/in/alwin-fernandes-business-development-sales-automation/

Hosted by 🎙️

- Tom Bool, CEO @ Lexxika - ⁠https://www.linkedin.com/in/languageconsultant/⁠

- Jenn Milton, Head of Operations @ Biolytica - ⁠https://www.linkedin.com/in/jennifermiltonprofile/⁠

💬 Looking to connect with other insurance and assistance professionals? 💬

➡️ Follow our podcast page on LinkedIn: ⁠https://www.linkedin.com/company/assistance-stories-the-podcast/?viewAsMember=true⁠

➡️ Join the 'Global Association of Assistance Professionals' (GAAP) group on LinkedIn: ⁠https://www.linkedin.com/groups/9082813/⁠

Email us with any podcast enquiries to: assistancestories@gmail.com

A deep dive into the world of Travel Risk Management, with our panel of experts:

👉 Birger Oldorff, Managing Director @ Oldorff Consulting - ⁠https://www.linkedin.com/in/birger-oldorff/ ⁠

👉 Bex Deadman aka 'Travel Risk Bex' @ 8 Phase Consulting Ltd - https://www.linkedin.com/in/bex-deadman-aka-travel-risk-bex-70b92419/

👉 Shaun Boulter, Global Head of Security - Operations & Services @ AXA Partners - https://www.linkedin.com/in/shaun-boulter-318b4b/

We cover everything from the ground up, with our guests sharing a whole world of knowledge.

Hosted by 🎙️

- Tom Bool, CEO @ Lexxika - https://www.linkedin.com/in/languageconsultant/

- Jenn Milton, Head of Operations @ Biolytica - https://www.linkedin.com/in/jennifermiltonprofile/

- Juan Peña Núñez - https://www.linkedin.com/in/juan-pe%C3%B1a-n%C3%BA%C3%B1ez-55478a43/

💬 Looking to connect with other insurance and assistance professionals? 💬

➡️ Follow our podcast page on LinkedIn: https://www.linkedin.com/company/assistance-stories-the-podcast/?viewAsMember=true

➡️ Join the 'Global Association of Assistance Professionals' (GAAP) group on LinkedIn: https://www.linkedin.com/groups/9082813/

Email us with any podcast enquiries to: assistancestories@gmail.com

A fascinating discussion of the current state of insurance fraud. We explore the modern techniques and tools in the fight against fraud, the drivers behind fraud and how the industry is fighting back and getting ahead.

We chat to insurance fraud experts:

Matt Gilham, Director @ WHITELK Fraud Performance Consulting - https://www.linkedin.com/in/matt-gilham/

Laura Horrocks, Head of Fraud Technology & Intelligence @ Sedgwick - https://www.linkedin.com/in/laura-horrocks-272b54189/

Phil Needham, Head of Internal Sales @ Synalogik - https://www.linkedin.com/in/phil-needham11/

Hosted by 🎙️

- Tom Bool, CEO @ Lexxika - https://www.linkedin.com/in/languageconsultant/

- Jenn Milton, Head of Operations @ Biolytica - https://www.linkedin.com/in/jennifermiltonprofile/

- Juan Peña Núñez - https://www.linkedin.com/in/juan-pe%C3%B1a-n%C3%BA%C3%B1ez-55478a43/

After a brief hiatus, we're back with Series 3! 🎙️

We thought we would kick things off for our first episode, with a brief re-introduction to your hosts;

• Jennifer Milton, Head of Operations @ Biolytica
• Tom Bool, CEO @ Lexxika 
• Juan Peña Núñez, Director of Business Development @ AMI Global Assistance 

This series we'll be hosting some interesting chats with industry professionals, sharing stories, insights and the latest goings-on within the assistance, travel insurance, IPMI & wider insurance industry!

Keep in touch 🗣️

Don't forget to join us over on LinkedIn, via our 'Global Association of Assistance Professionals' group. 

You can also follow all podcast updates via our LinkedIn page, 'Assistance Stories - The Podcast'

We are always on the lookout for new guests from the insurance industry and also welcome your suggestions on topics that you would like us to cover! To get in touch, please message any of the hosts via LinkedIn or email us at: 📧 assistancestories@gmail.com