AI Knowhow – Details, episodes & analysis

Can you believe it's been a year? AI Knowhow is celebrating its first anniversary, and we’re marking the occasion by taking a nostalgic look back at an incredible year of AI insights and innovations. 

In this special anniversary episode, host Courtney Baker is joined by Knownwell’s CEO, David DeWolf, and Chief Product Officer, Mohan Rao, to reflect on the episodes, surprises, and even debates that made the past year so memorable.

The trio delves into the unexpected twists in AI's evolution, from the powerful impact of generative AI on software development to the surprising lack of enterprise-wide AI orchestration. Courtney challenges David and Mohan to share what surprised them the most in the AI landscape over the last year.

Later, Pete Buer joins with a fascinating "What Is Your Flavor?" segment, revealing how AI is revolutionizing the alcohol industry.

Watch this episode on YouTube: https://youtu.be/K9mMhAhEtxQ

Sign up for Knownwell’s beta: www.knownwell.com

Knowhow is brought to you by the team at Knownwell.

Can OpenAI’s "Five Steps to Artificial General Intelligence" (AGI) be applied to business strategy? We think so—and we’re ready to break it down for you.

Courtney Baker is joined by David DeWolf and Mohan Rao to delve into OpenAI’s recently unveiled five-step roadmap to AGI and compare it with Knownwell’s own five altitudes of AI in business. Are we really just at the tip of the spear with AI or are we closer to significant business transformation than we think?

Pete Buer speaks with Blake Morgan, customer experience futurist and author of "The Eight Laws of Customer-Focused Leadership." Blake and Pete discuss how AI is transforming customer interactions and what businesses need to do to stay ahead in this evolving landscape.

All that PLUS Courtney and Pete take a look back at some of the most impactful guest interviews from the past year, with Pete sharing the conversation that left a lasting impression on him.

Watch this episode on YouTube: https://youtu.be/zqE5GUvHj9g 
Visit Knownwell’s website to learn more: www.knownwell.com 

Steve Jobs once called the computer the “bicycle for the mind." What should we call AI? The Ferrari? Fighter jet? Maybe even the flying car?

In this episode, host Courtney Baker, along with Knownwell’s CEO David DeWolf and Chief Product Officer Mohan Rao, dive into the transformative power of AI and its impact on the future of work. 

Our panel discusses the exciting yet daunting concept of AI as a second brain and the ethical considerations that come with it. How will AI elevate human potential and reshape the workplace? David and Mohan share their insights on balancing human creativity with AI’s capabilities, ensuring we don’t lose the human touch in this technological revolution.

Special guest Naeem Ishaq, CFO of Checkr, joins Pete Buer to shed light on how AI is changing hiring practices and the roles companies are seeking in this new era. Naeem explains how Checkr leverages AI to streamline background checks and ensure fairness, significantly impacting the hiring landscape.

All that PLUS... another segment of Pete/CounterPete. This time the Petes tackle the provocative statement: “AI is coming for all our jobs.” They explore the potential and limitations of AI in the workforce, with insights from World Economic Forum data predicting a dynamic shift in job roles.

Download the new client retention playbook with three proven strategies to retain customers at Knownwell.com/playbook.

Watch this episode on YouTube: https://youtu.be/eRecbE8BBYY 

Sign up for Knownwell’s beta: www.knownwell.com. 

AI Knowhow is brought to you by the team at Knownwell.

Customer acquisition costs are rising, and marketing budgets remain flat. But does that mean fewer customers? Not if the Chief Experience Officer and AI have a say.

In this episode, CMO Courtney Baker is joined by Knownwell’s CEO David DeWolf and Chief Product Officer Mohan Rao. They delve into how AI is transforming customer growth strategies, discussing why AI is crucial for proactive customer success and personalized experiences at scale. They also explore the emerging importance of the Chief Experience Officer in this AI-driven landscape.

Our special guest, Daniel Salvato from NewSpring Capital, sits down with Pete Buer to share how NewSpring's portfolio companies leverage AI to drive growth, from content creation to data visualization and personalized customer outreach. Daniel reveals how mid-market companies can now compete with larger enterprises thanks to accessible AI tools.

In our segment AI in the Wild, Pete discusses the latest news from Apple, including how the revamped Siri is setting the stage for broader AI adoption and user comfort across all devices.

Download the latest playbook from Knownwell’s Chief Strategy Officer, Pete Buer, on incorporating AI into client retention strategies at Knownwell.com/playbook.

Watch this episode on YouTube: https://youtu.be/9Gt2QJ3mERM 

Sign up for Knownwell’s beta: www.knownwell.com 

AI Knowhow is brought to you by the team at Knownwell.

What are the most critical things for executives to know about AI? How can leaders stay current on all the most impactful developments in this space when it's moving at the speed of light?

Join host Courtney Baker and Knownwell’s top executives—CEO David DeWolf, Chief Product Officer Mohan Rao, and Chief Strategy Officer Pete Buer—as they delve into the essential AI knowledge every leader needs. 

They revisit the concept of building an AI-literate leadership team and expand on creating an AI-ready culture across the entire company. Discover strategies for fostering a culture of innovation from both the top-down and bottom-up, balancing executive sponsorship with grassroots experimentation.

Sharon McCarthy, an expert in behavioral science who has worked with brands like Taco Bell, Kraft, and Discovery Channel, joins us to explore the intersection of AI and human behavior. She shares how AI can accelerate decision-making and cultural transformation within organizations, leveraging behavioral science principles to overcome common obstacles.

All that PLUS a thought-provoking new segment, Pete/CounterPete, where Pete debates himself on whether AI will disrupt and transform entire industries as the digital revolution did.

Watch this episode on YouTube: https://youtu.be/mgxp01fDT_U 

Sign up for Knownwell’s beta: www.knownwell.com 

AI Knowhow is brought to you by the team at Knownwell.

Is the Net Promoter Score (NPS) still relevant today? In this episode of AI Knowhow, we dive deep into why this 20-year-old metric might be outdated and how AI can revolutionize customer satisfaction.

Courtney, David, and Mohan discuss the limitations of NPS and CSAT scores, revealing how AI provides more accurate and dynamic ways to gauge customer happiness. Discover how AI can offer real-time insights into customer sentiment, leading to smarter decisions and better customer relationships.

We also hear from Doug Meiser of AMEND, who shares practical examples of how AI is driving operational excellence in various industries. Discover how AI optimizes production schedules, enhances early warning systems, and integrates seamlessly with human operations.

All that PLUS Pete Buer joins us for an engaging "AI in the Wild" segment, where he talks about an AI-powered robot delivering a commencement speech at a New York university.

Watch this episode on YouTube: https://youtu.be/Km-yvhvxRuQ 

Sign up for Knownwell’s beta: www.knownwell.com 

AI Knowhow is brought to you by the team at Knownwell.

Is AI poised to solve all of humanity’s problems or are we headed for a tech-driven catastrophe?

 In this episode of AI Knowhow, we dive into the polarizing world of AI hysteria to separate the hype from the hope. 

Courtney, David, and Mohan break down where AI has been overhyped and where genuine hope lies. They discuss the foundational models in AI, the future of AI hardware, and the realistic applications of generative AI. David also shares insights on the potential of AI to transform enterprise operations, focusing on collaboration and knowledge management, while Mohan explores how AI can create hyper-personalized experiences for users.

Later, Geoff Livingston, founder of Cognitive Path and host of the No-Brainer podcast, joins Pete Buer to discuss the current state of AI in marketing and beyond. They highlight the integration of generative AI with machine learning and analytics, and how this blend could drive real enterprise value.

All of that PLUS this episode kicks off with a new segment, "Take a Lap, David" revisiting one of David’s Hot Takes from a few months back. 

Watch this episode on YouTube: https://youtu.be/P9lNra1PH7A 

Remember to sign up for the roundtable discussion with David DeWolf, CEO of Tercera Chris Barbin, and Founding Partner of DCM Insights Ted McKenna. They're hosting a round table with leaders of Professional Services companies to discuss client retention in the AI era. You don't want to miss this!

You can sign up today at Knownwell.com/roundtable.

AI Knowhow is brought to you by the team at Knownwell.

What’s the number one AI skill you can implement today? How can you ensure your executive team is up to speed with AI advancements? 

First, Courtney, David, and Mohan revisit the topic of gauging your executive team's AI IQ and discuss the significance of both top-down and grassroots efforts in driving AI adoption. They provide practical steps for maintaining momentum and fostering a culture of experimentation and innovation.

Next, Pete talks with Karen Posey about the mindset CEOs need for AI success. Karen shares insights on the challenges and opportunities of integrating AI into business strategies, stressing the importance of customer-focused problem-solving and the evolving roles within organizations.

All of that PLUS Dan Sanchez, also known as Danchez, joins Courtney in a new segment: AI Skills! In this installment, Dan emphasizes the importance of using the plus version of ChatGPT to create custom GPTs, comparing them to the "Excel of AI." He shares tips on leveraging AI to automate repetitive tasks and optimize workflows, highlighting the importance of iterative improvement and experimentation.

Watch this episode on YouTube: https://youtu.be/zE9mXUeAj-c

Sign up for Knownwell’s beta: www.knownwell.com 

AI Knowhow is brought to you by the team at Knownwell.

How can we ensure that employees, not just Wall Street, benefit from the productivity and efficiency gains of AI?

And which one of us at Knownwell has very strong feelings about why a shift to a 32-hour work week would actually be a bad thing?

To help us answer these questions, this episode starts with a lively discussion between Knownwell's Courtney Baker, David DeWolf, and Mohan Rao. They debate a recent bill proposed in the US Senate that suggests AI productivity gains should enable a 32-hour work week (as opposed to the traditional 40). Spoiler alert: There is no consensus on this idea among our panelists.

Following that, Pete Buer speaks with Dr. Mfon Akpan, an assistant professor of accounting at Methodist University. They explore how AI is specifically impacting accounting practitioners and educational programs.

All of this PLUS Pete and Courtney discuss the Rabbit R1 device that Pete purchased and still hasn't received, in our latest edition of 'AI in the Wild'.

Sign up to be part of Knownwell's beta at www.knownwell.com.

Watch this episode on YouTube: https://youtu.be/XxgMGD9EeIc 

AI Knowhow is brought to you by the team at Knownwell. 

How is AI going to change the world of B2B sales? And if sales reps today only spend 28% of their time selling, where do they spend the other 72%?  

In this episode, the team talks about how AI intersects with sales and how you can leverage it in your business.

First, Courtney welcomes Mohan to the show for another edition of "AI Mythbusters". Today's topic: AI is relatively new. Mohan has some strong feelings about it.

After that, Courtney, David and Mohan are joined by special guest, Andre Yee from Tiga AI. They explore how AI is revolutionizing sales processes and emphasize the blend of data-driven insights and the essential human elements of sales relationships.

After that, Pete chats with SBI's Nick Toman about his company's research into B2B selling profiles and the impact AI has on sales.

To claim one of the 10 slots available to check out what Knownwell is building, visit www.knownwell.com/preview.

Watch this episode on YouTube: https://youtu.be/wPhpj7yP6MM 

AI Knowhow is brought to you by the team at Knownwell.