In this episode, we welcome Melissa Gillett and Angie Pinegar with the Iowa Department of Transportation to discuss their Trailblazer Award-winning customer service training program, CARE.

Host: Ian Grossman

Producer: Claire Jeffrey and Chelsey Hadwin

Music: Gibson Arthur

In this special episode recorded live at the 2024 AAMVA Annual International Conference, we hear a roundtable discussion on implementing the Safe Systems Approach to Roadway Safety. AAMVA President & CEO Ian Grossman moderates this discussion with Jonathan Adkins, Executive Director of the Governors Highway Safety Association; Kristina Boardman, Secretary of the Wisconsin Department of Transportation, and former Chair, AAMVA Board; Spencer R. Moore, Commissioner of the Georgia Department of Driver Services and Immediate Past Chair, AAMVA Board; and Colonel Matthew Perry with the Tennessee Highway Patrol.

In this episode, we welcome Katie Mueller with the National Safety Council, to discuss their "Our Driving Concern" program and roadway safety efforts.

Host: Ian Grossman

Producer: Claire Jeffrey and Chelsey Hadwin

Music: Gibson Arthur

This episode is brought to you by GET Mobile ID - the smart choice for mDL implementations. Put citizens in control with GET Mobile ID. Fully ISO compliant and UL certified for all transaction modes. Learn more at getgroupna.com.

In this episode, we speak with Trooper Steven Turner with the Florida Highway Patrol about the bravery and service that led to his selection as the IACP Trooper of the Year.

Host: Ian Grossman

Producer: Claire Jeffrey and Chelsey Hadwin

Music: Gibson Arthur

This episode is brought to you by GET Mobile ID - the smart choice for mDL implementations. Put citizens in control with GET Mobile ID. Fully ISO compliant and UL certified for all transaction modes. Learn more at getgroupna.com.

In this episode, we get a preview of what's in store at the 2024 Annual International Conference, September 24-26, in Atlanta, Georgia from AAMVA Chair Spencer R. Moore.

Host: Ian Grossman

Producer: Claire Jeffrey and Chelsey Hadwin

Music: Gibson Arthur

This episode is brought to you by GET Mobile ID - the smart choice for mDL implementations. Put citizens in control with GET Mobile ID. Fully ISO compliant and UL certified for all transaction modes. Learn more at getgroupna.com.

In this episode, we get an update on the latest Congressional activity affecting the AAMVA community from Cian Cashin, AAMVA Director of Government Affairs. 

Host: Ian Grossman

Producer: Claire Jeffrey and Chelsey Hadwin

Music: Gibson Arthur

This episode is brought to you by GET Mobile ID - the smart choice for mDL implementations. Put citizens in control with GET Mobile ID. Fully ISO compliant and UL certified for all transaction modes. Learn more at getgroupna.com.

In this episode, we discuss NHTSA's National Speed Prevention Campaign with Sophie Schulman, Deputy Administrator of NHTSA. 

Host: Ian Grossman

Producer: Claire Jeffrey and Chelsey Hadwin

Music: Gibson Arthur

This episode is brought to you by GET Mobile ID - the smart choice for mDL implementations. Put citizens in control with GET Mobile ID. Fully ISO compliant and UL certified for all transaction modes. Learn more at getgroupna.com.

In this episode, we talk with Linda Ford with the Virginia DMV and Steve Young with MathTech about data governance strategies.

Host: Ian Grossman

Producer: Claire Jeffrey and Chelsey Hadwin

Music: Gibson Arthur

This episode is brought to you by GET Mobile ID - the smart choice for mDL implementations. Put citizens in control with GET Mobile ID. Fully ISO compliant and UL certified for all transaction modes. Learn more at getgroupna.com.

In this episode, we speak with Shelly Mellot, Deputy Executive Director at the Texas Department of Motor Vehicles, and Amanda Collins,  Director of the Consumer Relations Division at the Texas Department of Motor Vehicles, about their agency’s customer relations automation project that won the Improvement Through Efficiencies Award.

Host: Ian Grossman

Producer: Claire Jeffrey and Chelsey Hadwin

Music: Gibson Arthur

This episode is brought to you by GET Mobile ID - the smart choice for mDL implementations. Put citizens in control with GET Mobile ID. Fully ISO compliant and UL certified for all transaction modes. Learn more at getgroupna.com.

In this episode, we discuss the future of electric vehicles with Emil Nusbaum, Vice President of Strategy, Government and Regulatory Affairs at the Automotive Recyclers Association (ARA).

Host: Ian Grossman

Producer: Claire Jeffrey and Chelsey Hadwin

Music: Gibson Arthur

This episode is brought to you by GET Mobile ID - the smart choice for mDL implementations. Put citizens in control with GET Mobile ID. Fully ISO compliant and UL certified for all transaction modes. Learn more at getgroupna.com.

In this episode, we speak with Nicole Majeski, Secretary of the Delaware Department of Transportation, about the importance of work zone safety. 

Host: Ian Grossman

Producer: Claire Jeffrey and Chelsey Hadwin

Music: Gibson Arthur

This episode is brought to you by GET Mobile ID - the smart choice for mDL implementations. Put citizens in control with GET Mobile ID. Fully ISO compliant and UL certified for all transaction modes. Learn more at getgroupna.com.

In this episode, we are joined by AAMVA Chair of the Board, Spencer R. Moore, to get a recap of the discussions and decisions that took place at the meeting of the AAMVA International Board of Directors.

Host: Ian Grossman

Producer: Claire Jeffrey and Chelsey Hadwin

Music: Gibson Arthur

This episode is brought to you by GET Mobile ID - the smart choice for mDL implementations. Put citizens in control with GET Mobile ID. Fully ISO compliant and UL certified for all transaction modes. Learn more at getgroupna.com.

In this episode, we speak with Col. Melissa Zebley, Superintendent of the Delaware State Police and the winner of the AAMVA Lifetime Achievement in Roadway Safety in Law Enforcement, about her career and work in roadway safety. 

Host: Ian Grossman

Producer: Claire Jeffrey and Chelsey Hadwin

Music: Gibson Arthur

In this episode, we speak with Renée Delisle with the Société de l’assurance automobile du Québec (SAAQ) and Adrienne Diaczok with the Maryland Motor Vehicle Administration about innovative approaches to customer service delivery.

Host: Ian Grossman

Producer: Claire Jeffrey and Chelsey Hadwin

Music: Gibson Arthur

This episode is brought to you by GET Mobile ID - the smart choice for mDL implementations. Put citizens in control with GET Mobile ID. Fully ISO compliant and UL certified for all transaction modes. Learn more at getgroupna.com.

In this episode, we discuss the May 2025 deadline for REAL ID enforcement with Simone Davis, Director of REAL ID for the U.S. Transportation Security Administration.

Host: Ian Grossman

Producer: Claire Jeffrey and Chelsey Hadwin

Music: Gibson Arthur

This episode is brought to you by GET Mobile ID - the smart choice for mDL implementations. Put citizens in control with GET Mobile ID. Fully ISO compliant and UL certified for all transaction modes. Learn more at getgroupna.com.

In this special live episode of AAMVAcast, we hear a panel discussion on leadership from the 2024 Region 1 Conference featuring four graduates of the AAMVA Leadership Academy: AAMVA Chair Spencer R. Moore from the Georgia DDS, Amy Anthony from the Delaware DMV, Shirley Davermann retired from the Ontario RCMP, and Negash Assefa from Maryland MVA.

Host: Ian Grossman

Producer: Claire Jeffrey and Chelsey Hadwin

Music: Gibson Arthur

This episode is brought to you by GET Mobile ID - the smart choice for mDL implementations. Put citizens in control with GET Mobile ID. Fully ISO compliant and UL certified for all transaction modes. Learn more at getgroupna.com.

In this episode, we speak with CEO of the International Registration Plan (IRP) Tim Adams about our partnership and shared goals as IRP celebrates its 50th Anniversary.

Host: Ian Grossman

Producer: Claire Jeffrey and Chelsey Hadwin

Music: Gibson Arthur

This episode is brought to you by GET Mobile ID - the smart choice for mDL implementations. Put citizens in control with GET Mobile ID. Fully ISO compliant and UL certified for all transaction modes. Learn more at getgroupna.com.

In this episode, we revisit our conversation with AAMVA Senior Vice President of Technology and CIO Philippe Guiot about his career and AAMVA technology systems that he helped build from the ground up.

Host: Ian Grossman

Producer: Claire Jeffrey and Chelsey Hadwin

Music: Gibson Arthur

This episode is brought to you by GET Mobile ID - the smart choice for mDL implementations. Put citizens in control with GET Mobile ID. Fully ISO compliant and UL certified for all transaction modes. Learn more at getgroupna.com.

In this episode, we speak with Donnie Tulk, Vice President of the National Association of Publicly Funded Truck Driving Schools, and AAMVA's Jeff Oberdank about commercial driver training.

Host: Ian Grossman

Producer: Claire Jeffrey and Chelsey Hadwin

Music: Gibson Arthur

This episode is brought to you by GET Mobile ID - the smart choice for mDL implementations. Put citizens in control with GET Mobile ID. Fully ISO compliant and UL certified for all transaction modes. Learn more at getgroupna.com.

In this episode, we speak with Cathie Curtis from Maine Bureau of Motor Vehicles about her state's license plate redesign and reissuance. 

Host: Ian Grossman

Producer: Claire Jeffrey and Chelsey Hadwin

Music: Gibson Arthur

This episode is brought to you by GET Mobile ID - the smart choice for mDL implementations. Put citizens in control with GET Mobile ID. Fully ISO compliant and UL certified for all transaction modes. Learn more at getgroupna.com.

In this episode, we speak with two graduates of the AAMVA Leadership Academy, Nancy Prescott from the Vermont DMV and Amy Anthony from the Delaware DMV, about how the lessons they learned in the academy shaped their careers.

Host: Ian Grossman

Producer: Claire Jeffrey and Chelsey Hadwin

Music: Gibson Arthur

This episode is brought to you by GET Mobile ID - the smart choice for mDL implementations. Put citizens in control with GET Mobile ID. Fully ISO compliant and UL certified for all transaction modes. Learn more at getgroupna.com.

In this episode, we discuss emergency response and resiliency with Susie Guyer with the Indiana Bureau of Motor Vehicles and AAMVA's Kristen Shea.

Host: Ian Grossman

Producer: Claire Jeffrey and Chelsey Hadwin

Music: Gibson Arthur

This episode is brought to you by GET Mobile ID - the smart choice for mDL implementations. Put citizens in control with GET Mobile ID. Fully ISO compliant and UL certified for all transaction modes. Learn more at getgroupna.com.

In this episode, we speak with Brandy Duncan, General Counsel with the South Carolina DMV and Kasey Lee, Driver's License Compliance Officer with the Iowa DOT about how jurisdictions are managing encounters with first amendment auditors. 

Host: Ian Grossman

Producer: Claire Jeffrey and Chelsey Hadwin

Music: Gibson Arthur

This episode is brought to you by GET Mobile ID - the smart choice for mDL implementations. Put citizens in control with GET Mobile ID. Fully ISO compliant and UL certified for all transaction modes. Learn more at getgroupna.com.

In this episode, we speak with the winner of AAMVA's Lifetime Achievement in Roadway Safety in Motor Vehicle Administration, Firoz Mohamed, Director of Motor Vehicles with Service Alberta and Red Tape Reduction, about his more than 40 years in public service.

Host: Ian Grossman

Producer: Claire Jeffrey and Chelsey Hadwin

Music: Gibson Arthur

In this episode, we discuss the newly released Guidance for Regulating Vehicles with Automated Driving Systems with Paul Steier, AAMVA Director of Vehicle Programs, and Greg Loper with the Minnesota Department of Public Safety Vehicle Services Division.

Host: Ian Grossman

Producer: Claire Jeffrey and Chelsey Hadwin

Music: Gibson Arthur

This episode is brought to you by GET Mobile ID - the smart choice for mDL implementations. Put citizens in control with GET Mobile ID. Fully ISO compliant and UL certified for all transaction modes. Learn more at getgroupna.com.

In this, AAMVAcast's 200th Episode, we speak with James Manuel with the Washington DOL and Captain Rick Roberts with the Alaska State Troopers about working with tribal authorities on licensing, road safety, enforcement, and other issues.

Host: Ian Grossman

Producer: Claire Jeffrey and Chelsey Hadwin

Music: Gibson Arthur

This episode is brought to you by GET Mobile ID - the smart choice for mDL implementations. Put citizens in control with GET Mobile ID. Fully ISO compliant and UL certified for all transaction modes. Learn more at getgroupna.com.

In this episode, we speak with AAMVA's Brian Ursino and Jessi Ross about the recently-published Ignition Interlock Program Best Practices Guide, Edition 3. 

Host: Ian Grossman

Producer: Claire Jeffrey and Chelsey Hadwin

Music: Gibson Arthur

This episode is brought to you by GET Mobile ID - the smart choice for mDL implementations. Put citizens in control with GET Mobile ID. Fully ISO compliant and UL certified for all transaction modes. Learn more at getgroupna.com.

In this episode, we discuss keeping people safe on the roads with Lorraine Martin, President and CEO of the National Safety Council. 

Host: Ian Grossman

Producer: Claire Jeffrey and Chelsey Hadwin

Music: Gibson Arthur

This episode is brought to you by GET Mobile ID - the smart choice for mDL implementations. Put citizens in control with GET Mobile ID. Fully ISO compliant and UL certified for all transaction modes. Learn more at getgroupna.com.

In this episode, we speak with NHTSA Deputy Administrator Sophie Shulman about keeping vehicles safe on the roads as Vehicle Safety Recalls Week gets underway.

Host: Ian Grossman

Producer: Claire Jeffrey and Chelsey Hadwin

Music: Gibson Arthur

This episode is brought to you by GET Mobile ID - the smart choice for mDL implementations. Put citizens in control with GET Mobile ID. Fully ISO compliant and UL certified for all transaction modes. Learn more at getgroupna.com.

In this episode, we speak with Bill Alexander, CEO of the National Law Enforcement Officers Memorial Fund, about honoring the fallen, telling the story of American law enforcement and making it safer for those who serve.

Host: Ian Grossman

Producer: Claire Jeffrey and Chelsey Hadwin

Music: Gibson Arthur

This episode is brought to you by GET Mobile ID - the smart choice for mDL implementations. Put citizens in control with GET Mobile ID. Fully ISO compliant and UL certified for all transaction modes. Learn more at getgroupna.com.

In this episode, we speak with AAMVA Director of Identity Management Mike McCaskill and Eric Jorgensen, Director of the Arizona Motor Vehicle Division, about the Digital Trust Service and what it means for mDL interoperability.

Host: Ian Grossman

Producer: Claire Jeffrey and Chelsey Hadwin

Music: Gibson Arthur

This episode is brought to you by GET Mobile ID - the smart choice for mDL implementations. Put citizens in control with GET Mobile ID. Fully ISO compliant and UL certified for all transaction modes. Learn more at getgroupna.com.

In this episode, we discuss AAMVA's newly formed Cyber and Digital Fraud Working Group with Tom Foster, AAMVA Manager of Law Enforcement Programs and Owen McShane, Chair of the working group.

Host: Ian Grossman

Producer: Claire Jeffrey and Chelsey Hadwin

Music: Gibson Arthur

This episode is brought to you by GET Mobile ID - the smart choice for mDL implementations. Put citizens in control with GET Mobile ID. Fully ISO compliant and UL certified for all transaction modes. Learn more at getgroupna.com.

In this episode, we discuss the winter meeting of the International Board of Directors with our Chair, Spencer R. Moore.

Host: Ian Grossman

Producer: Claire Jeffrey and Chelsey Hadwin

Music: Gibson Arthur

This episode is brought to you by GET Mobile ID - the smart choice for mDL implementations. Put citizens in control with GET Mobile ID. Fully ISO compliant and UL certified for all transaction modes. Learn more at getgroupna.com.

In this episode, we discuss the fight against human trafficking with Kylla Lanier, deputy director and co-founder of Truckers Against Trafficking.

Host: Ian Grossman

Producer: Claire Jeffrey and Chelsey Hadwin

Music: Gibson Arthur

This episode is brought to you by GET Mobile ID - the smart choice for mDL implementations. Put citizens in control with GET Mobile ID. Fully ISO compliant and UL certified for all transaction modes. Learn more at getgroupna.com.

In this episode, we welcome our new Chair of the AAMVA International Board of Directors, Eric Jorgensen, Director of the Arizona Motor Vehicle Division. 

Host: Ian Grossman

Producer: Claire Jeffrey and Chelsey Hadwin

Music: Gibson Arthur

In this episode, we speak with Jeffrey Schmitz, Director of the Alaska DMV, about how his agency effectively serves the community in such a large and unique state.

Host: Ian Grossman

Producer: Claire Jeffrey and Chelsey Hadwin

Music: Gibson Arthur

This episode is brought to you by GET Mobile ID - the smart choice for mDL implementations. Put citizens in control with GET Mobile ID. Fully ISO compliant and UL certified for all transaction modes. Learn more at getgroupna.com.

In this episode, we speak with Chief Superintendent Holly Turton with the Royal Canadian Mounted Police about recruitment and retention of law enforcement personnel.

Host: Ian Grossman

Producer: Claire Jeffrey and Chelsey Hadwin

Music: Gibson Arthur

This episode is brought to you by GET Mobile ID - the smart choice for mDL implementations. Put citizens in control with GET Mobile ID. Fully ISO compliant and UL certified for all transaction modes. Learn more at getgroupna.com.

In this episode, we speak with Shenna Bellows, Maine Secretary of State, about crisis management in the wake of October's mass shooting in Lewiston, Maine.

Host: Ian Grossman

Producer: Claire Jeffrey and Chelsey Hadwin

Music: Gibson Arthur

This episode is brought to you by GET Mobile ID - the smart choice for mDL implementations. Put citizens in control with GET Mobile ID. Fully ISO compliant and UL certified for all transaction modes. Learn more at getgroupna.com.

In this episode, we speak with Steve Sebestyen about the 2024 updates to AAMVA's Fraud Detection and Remediation (FDR) training program. 

Host: Ian Grossman

Producer: Claire Jeffrey and Chelsey Hadwin

Music: Gibson Arthur

This episode is brought to you by GET Mobile ID - the smart choice for mDL implementations. Put citizens in control with GET Mobile ID. Fully ISO compliant and UL certified for all transaction modes. Learn more at getgroupna.com.

In this Year in Review episode, our host, Ian Grossman, takes a look back at all we have accomplished together in 2023.

Host: Ian Grossman

Producer: Claire Jeffrey and Chelsey Hadwin

Music: Gibson Arthur

This episode is brought to you by GET Mobile ID - the smart choice for mDL implementations. Put citizens in control with GET Mobile ID. Fully ISO compliant and UL certified for all transaction modes. Learn more at getgroupna.com.

In this episode, we speak with Portia Manley, Chief Deputy Commissioner with the North Carolina DMV, about recruiting and retaining employees at the DMV.

Host: Ian Grossman

Producer: Claire Jeffrey and Chelsey Hadwin

Music: Gibson Arthur

This episode is brought to you by GET Mobile ID - the smart choice for mDL implementations. Put citizens in control with GET Mobile ID. Fully ISO compliant and UL certified for all transaction modes. Learn more at getgroupna.com.

In our final Behind the Curtain episode of the year, we speak with Samara Fetner, AAMVA Director of Conference Services, about all the inner workings of AAMVA conferences and meetings.

Host: Ian Grossman

Producer: Claire Jeffrey and Chelsey Hadwin

Music: Gibson Arthur

This episode is brought to you by GET Mobile ID - the smart choice for mDL implementations. Put citizens in control with GET Mobile ID. Fully ISO compliant and UL certified for all transaction modes. Learn more at getgroupna.com.

In this episode, we speak with Russ Rader, Chair of the Lifesavers Board of Directors and Senior Vice President for Communications, Insurance Institute for Highway Safety, about the upcoming Lifesavers Conference. For more information on the conference, visit https://lifesaversconference.org/. 

Host: Ian Grossman

Producer: Claire Jeffrey and Chelsey Hadwin

Music: Gibson Arthur

This episode is brought to you by GET Mobile ID - the smart choice for mDL implementations. Put citizens in control with GET Mobile ID. Fully ISO compliant and UL certified for all transaction modes. Learn more at getgroupna.com.

In this Behind the Curtain episode, we speak with Vivienne Cameron, AAMVA Senior Director, Business Solutions, about her career working with NMVTIS and jurisdictions.

Host: Ian Grossman

Producer: Claire Jeffrey and Chelsey Hadwin

Music: Gibson Arthur

This episode is brought to you by GET Mobile ID - the smart choice for mDL implementations. Put citizens in control with GET Mobile ID. Fully ISO compliant and UL certified for all transaction modes. Learn more at getgroupna.com.

In this episode, we talk with Captain Justin Cromer with the Ohio State Highway Patrol about his agency's award-winning aviation section's work.

Host: Ian Grossman

Producer: Claire Jeffrey and Chelsey Hadwin

Music: Gibson Arthur

This episode is brought to you by GET Mobile ID - the smart choice for mDL implementations. Put citizens in control with GET Mobile ID. Fully ISO compliant and UL certified for all transaction modes. Learn more at getgroupna.com.

In this episode, we speak with Chair of the AAMVA International Board of Directors, Spencer R. Moore, to get a sneak peak at what to expect at the 2024 AAMVA Annual International Conference and reflect as his year as Chair comes to a close.

Host: Ian Grossman

Producer: Claire Jeffrey and Chelsey Hadwin

Music: Gibson Arthur

In this episode, we speak with Kevin Garvey, Chief of Staff at the Indiana BMV, about his agency's programs to build a positive workforce culture.

Host: Ian Grossman

Producer: Claire Jeffrey and Chelsey Hadwin

Music: Gibson Arthur

This episode is brought to you by GET Mobile ID - the smart choice for mDL implementations. Put citizens in control with GET Mobile ID. Fully ISO compliant and UL certified for all transaction modes. Learn more at getgroupna.com.

In this episode, we speak with Director of the Iowa Division of Motor Vehicles and Region 3 President Melissa Gillett about leading and reorganizing at her agency.

Host: Ian Grossman

Producer: Claire Jeffrey and Chelsey Hadwin

Music: Gibson Arthur

This episode is brought to you by GET Mobile ID - the smart choice for mDL implementations. Put citizens in control with GET Mobile ID. Fully ISO compliant and UL certified for all transaction modes. Learn more at getgroupna.com.

In this special Behind the Curtain episode, we speak with Kevin Lewis, AAMVA Program Director of Commercial Driver Licensing, as he prepares to wrap up a 26-year tenure with with AAMVA. 

Host: Ian Grossman

Producer: Claire Jeffrey and Chelsey Hadwin

Music: Gibson Arthur

This episode is brought to you by GET Mobile ID - the smart choice for mDL implementations. Put citizens in control with GET Mobile ID. Fully ISO compliant and UL certified for all transaction modes. Learn more at getgroupna.com.

In this episode, we speak with AAMVA's Marcy Coleman and Brian Ursino along with Chuck Hollis with the Rhode Island Division of Motor Vehicles about the newly updated AAMVA License Plate Standard.

Host: Ian Grossman

Producer: Claire Jeffrey and Chelsey Hadwin

Music: Gibson Arthur

This episode is brought to you by GET Mobile ID - the smart choice for mDL implementations. Put citizens in control with GET Mobile ID. Fully ISO compliant and UL certified for all transaction modes. Learn more at getgroupna.com.