Work's Not Working... Let's Fix It! – Détails, épisodes et analyse

In this episode of Work’s Not Working… Let’s Fix It! Siân Harrington sits down with Harvard Business Review editor Kevin Evers, author of There’s Nothing Like This: The Strategic Genius of Taylor Swift, to explore what Taylor Swift can teach us about leadership, reinvention and making work actually work.

At first glance it might seem unlikely but Kevin argues that Swift is one of the most strategic thinkers in modern business. She’s mastered brand control, long-term trust and antifragile thinking in a way most organisations only talk about.

In an era where people feel disempowered, stuck in rigid systems and burnt out by constant change Swift’s playbook offers something rare: clarity, conviction and control.

From re-recording her music catalogue to turning setbacks into strategy, Swift’s approach holds powerful lessons for leaders navigating transformation, employee experience and brand loyalty.

Whether you’re a CEO, a people leader or someone questioning how to take back agency in your own career, this conversation will shift how you think about power, trust and the long game in work.

Key Takeaways:

• Reinvention only works if you protect the trust. Swift has changed her genre, aesthetic and tone – without losing her audience. Leaders should take note.
• Owning your story is the new power move. Swift didn’t fight for control – she built her own. That mindset shift applies far beyond the music industry.
• Employee experience needs obsession, not just intention. Swift’s fan loyalty is built through care, consistency and surprise. Most organisations are still stuck at comms plans and pulse surveys.
• Data can’t replace instinct. Swift’s biggest decisions weren’t based on algorithms – they were grounded in clear values and audience understanding.
• Resilience is overrated. Try antifragility. Swift doesn’t just survive hits – she grows stronger from them. That’s a model more leaders need to adopt.
• You can’t build long-term loyalty if you panic every quarter. Swift plays the long game. Business should too.

This episode is about more than Taylor Swift. It’s about taking bold, strategic ownership in a world of broken work models – and reminding ourselves that reinvention is a skill, not a risk.

Interested in insights about people leadership, HR and the future of work?
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In this episode of Work’s Not Working… Let’s Fix It! Siân Harrington sits down with Lord Mark Price – former managing director of Waitrose, deputy chair of the John Lewis Partnership, and now author of Happy Economics  – to ask a surprisingly radical question: What if the biggest untapped performance lever in business... is happiness?

In a world obsessed with efficiency, dashboards and productivity hacks, Mark argues that we’ve forgotten a simple truth: people do their best work when they feel good. And yet, too many companies still treat happiness like a perk, not a performance metric.

Drawing on over 40 years in business and a global dataset of over one million employees, Mark shares why the smartest organisations are putting happiness on the balance sheet – and what happens when they do.

Whether you’re a numbers-driven CEO, a disillusioned manager or an HR leader trying to make the case for culture, this episode offers sharp insights, real-world proof and a powerful reminder that everything in your P&L starts with your people.

Key Takeaways:

• Workplace happiness isn’t fluffy. It’s measurable, scalable and commercially essential. Mark explains how companies can use data to drive both wellbeing and performance.
• The UK is bottom of the G20 for both productivity and workplace happiness. That’s not a coincidence but a warning.
• “The answer’s not in the spreadsheet, it’s in your people.” Why obsessing over numbers while ignoring morale is costing companies more than they realise.
• Recognition, information, empowerment. The six science-backed drivers of workplace happiness and why most leaders are focusing on the wrong one.
• Middle management isn't the enemy. Why ripping out human connection in the name of tech is a fast track to disengagement.
• Gen Z isn’t entitled but reacting to a system that no longer serves them. And their refusal to tolerate bad management might just be a wake-up call for the rest of us.

Mark reminds us that building a happy workforce isn’t soft. It’s smart. It’s strategic. And it might just be the future of business.

Interested in insights about people leadership, HR and the future of work?
Seize and shape the future of work with The People Space, a leading digital HR magazine for forward-thinking leaders. We empower you to put people at the heart of work, navigating the evolving intersection of technology, business and human insight. Join us in building a future where people and machines collaborate for a more human-centric workplace

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• Are you an HR professional seeking to raise your profile or thinking of becoming an independent consultant? I can help!
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In this episode Siân Harrington speaks to Laura Ashley-Timms about the importance of asking good questions as a management superpower. Laura highlights the challenges faced by managers in today's complex and rapidly changing work environment and the need to reinvent the traditional command and control culture of management. She introduces the concept of the Frankenstein manager, who is made up of bits and pieces of knowledge and experience, and explains why organisations are not set up to ask the right questions. Laura presents a practical framework for developing the superpower of asking questions and driving action, and shares the results of a research study that demonstrates the effectiveness of operational coaching.

Key Takeaways

• 75% of bosses are accidental managers with no formal training in people management or leadership
• Employee engagement is stagnating, with only 23% of global employees being engaged
• Accidental managers are ill-equipped to deal with the complex and rapidly changing work environment
• The traditional command and control culture of management needs to be reinvented to focus on asking powerful questions
• Operational coaching, which involves an inquiry-led approach and asking the right questions, can drive performance and productivity increases
• A research study found that managers who underwent operational coaching increased the time they spent coaching by 70% and improved their skills in all management competencies
• Operational coaching can lead to positive organisational outcomes, such as improved retention and increased employment
• Asking powerful questions will become even more important in the age of AI, as it is crucial for getting the most out of AI and making informed decisions.

About Laura Ashley-Timms

Laura Ashley Timms is the chief operating officer of performance consultancy Notion and an expert on how to leverage operational coaching behaviours across organisations to drive commercial results and improve productivity and engagement levels. She has helped leaders and managers in over 40 countries to implement the award-winning STAR® Manager programme, has been recognised as one of the UK’s top executive coaches and as one of 40 outstanding global women. More recently she is co-author of management bestseller The Answer is a Question.

Interested in insights about people leadership, HR and the future of work?
Seize and shape the future of work with The People Space, a leading digital HR magazine for forward-thinking leaders. We empower you to put people at the heart of work, navigating the evolving intersection of technology, business and human insight. Join us in building a future where people and machines collaborate for a more human-centric workplace

• Sign up for our free fortnightly newsletter on the future of work, human-centric organisations and people-first leadership
• Follow Siân on LinkedIn
• Are you an HR professional seeking to raise your profile or thinking of becoming an independent consultant? I can help!
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In this episode, Siân Harrington speaks with Rob Briner about the challenges and benefits of adopting an evidence-based approach in HR. They discuss the focus on HR fads and the need to shift towards a more informed and effective HR practice. They explore the role of data and analytics in evidence-based HR and the mindset and skills required to implement this approach. They also highlight areas of HR that are poorly evidenced and discuss how taking an evidence-based approach can lead to more meaningful, healthy, inclusive and sustainable work.

 Key takeaways

·       Why HR fads are often ineffective and can be corrosive to the profession

·       How evidence-based HR involves looking at multiple sources of evidence, including data, personal experience, stakeholder input and scientific research

·       Challenges in implementing an evidence-based approach 

·       How data and analytics play a crucial role in evidence-based HR but it is important to consider the quality and relevance of the data

·       Areas of HR that are poorly evidenced include diversity and inclusion, employee engagement and leadership development

·       Some organisations are leading the field in evidence-based HR but there is still a need for more widespread adoption

·       Taking an evidence-based approach can help make work more meaningful, healthy, inclusive and sustainable by focusing on what is important and making better-informed decisions.

·       Three steps to help you start on the journey towards an evidence-based approach.

About Rob Briner

Rob is professor of organizational psychology at Queen Mary, University of London and associate research director at Corporate Research Forum (CRF). He is also currently a visiting professor of evidence-based HRM at Birkbeck (University of London) and professor at Oslo Nye Høyskole. He was previously co-founder and scientific director of the Center for Evidence-Based Management and has held positions at the Institute for Employment Studies, London School of Economics, King’s College (University of London), Bath University and University of Edinburgh. For more information on his recent work with the Corporate Research Forum on evidence-based HR please check out the Evidence-Based HR Knowledge Hub. 

Interested in insights about people leadership, HR and the future of work?
Seize and shape the future of work with The People Space, a leading digital HR magazine for forward-thinking leaders. We empower you to put people at the heart of work, navigating the evolving intersection of technology, business and human insight. Join us in building a future where people and machines collaborate for a more human-centric workplace

• Sign up for our free fortnightly newsletter on the future of work, human-centric organisations and people-first leadership
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• Are you an HR professional seeking to raise your profile or thinking of becoming an independent consultant? I can help!
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In this episode, Siân Harrington speaks to innovation expert Cris Beswick about misconceptions about innovation and how the way we approach it today is not delivering the outcomes businesses want.

Cris emphasises that innovation is not just about new products or technology. He defines innovation as the introduction of new or different solutions that solve genuine problems and add value.  He highlights the importance of innovation in today's rapidly changing business landscape and explains why it is crucial for organisations to focus on it.

Cris also addresses the challenges in approaching innovation, the role of leadership and the need for a culture of innovation. And he shares practical steps for leaders to foster innovation within their organisations.

Key takeaways:

• Innovation is not just about new products or technology; it is about introducing new or different solutions that solve genuine problems and add value
• Innovation is vital for organisations to thrive and stay competitive in today's rapidly changing business landscape
• Organisations needs to focus on how owns, drives and contributesto the innovation agenda
• Why does everyone blame the 'permafrost' middle manager? Managers are frozen by the system around them
• Innovation should not be limited to a specific department or team; it is a capability that should be embraced by everyone in the organisation
• You can't build a culture of innovation, so what do we mean by that phrase? Building a culture of innovation requires a clear purpose, conscious leadership decisions and alignment of processes, practices, behaviours and culture
• Why HR needs a seat at the innovation table
• Practical steps you can take to become more innovative.

About Cris Beswick

Cris Beswick is a leading thinker and strategic advisor on innovation leadership and culture and a pioneer in the field of measuring corporate innovation maturity. He’s the co-founder of innovation advisory firm Outcome and best-selling author of Building a culture of Innovation.

Interested in insights about people leadership, HR and the future of work?
Seize and shape the future of work with The People Space, a leading digital HR magazine for forward-thinking leaders. We empower you to put people at the heart of work, navigating the evolving intersection of technology, business and human insight. Join us in building a future where people and machines collaborate for a more human-centric workplace

• Sign up for our free fortnightly newsletter on the future of work, human-centric organisations and people-first leadership
• Follow Siân on LinkedIn
• Are you an HR professional seeking to raise your profile or thinking of becoming an independent consultant? I can help!
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In this episode of Work's Not Working... Let's Fix It, Siân Harrington and acclaimed thinker Michael Jenkins, author of Expert Humans: Critical Leadership Skills for a Disrupted World, explore why a blend of altruism, empathy and compassion is key to transforming today's workplace into a thriving, humane environment where individuals and organizations can succeed together.

Today's workplaces, more often than not, lack these essential qualities. Transactional relationships, metrics-driven evaluations and mechanistic tasks can sometimes make us forget the genuine human connections that form the essence of a thriving organisation. Yet, evidence suggests those who embrace compassion who understand and act upon it, are the ones more likely to climb the professional ladder, to earn higher incomes and to contribute more profoundly to their organisations 

Just imagine a workplace where the heart meets the machine, where compassion intertwines with technology to create a harmonious, productive environment. In this age of AI let's not forget our intrinsic human advantage, our ability to care, connect and create meaningful relationships. This is what Michael calls being expert human.

Key takeaways

• Importance of compassion and empathy: Why these traits are crucial in the workplace for fostering a humane environment conducive to growth and how 'expert humans' leverage care, connection and meaningful relationships
• Digital transformation and disruptors: How AI, the pandemic, inequality, sustainability and trust are disrupting modern society, plus the "tyranny of the algorithm" and why being an expert human matters more than ever
• ACE Model - Altruism, Compassion, Empathy: An explanation of the ACE model and what each of these traits mean in practice
• How you can personally develop altruism, compassion and empathy: Practical approaches to enhancing your personal empathy and your organizational compassion
• ROI of Empathy and Compassion Training: How to develop the business case for  empathy and compassion training
• Real-life business implementations: Hear how organizations are using ACE
• Practical steps for leaders: The first three steps you should take to become a compassionate and empathetic leader

About Michael Jenkins

Michael Jenkins, born in Malaysia, has had a distinguished career across continents. A Durham University alumnus with advanced studies from Nanzan University, he's worked at Toyota and was a director at INSEAD. A former CEO of Roffey Park leadership institute, he founded Expert Humans and partners with the Future Work Forum. He is author of

Interested in insights about people leadership, HR and the future of work?
Seize and shape the future of work with The People Space, a leading digital HR magazine for forward-thinking leaders. We empower you to put people at the heart of work, navigating the evolving intersection of technology, business and human insight. Join us in building a future where people and machines collaborate for a more human-centric workplace

• Sign up for our free fortnightly newsletter on the future of work, human-centric organisations and people-first leadership
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• Are you an HR professional seeking to raise your profile or thinking of becoming an independent consultant? I can help!
• HR vendor or consultant? Check out how I can help you reach senior HR leaders
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Sustainability has become a top agenda item for organizations globally. But many get stuck in a compliance rut, missing real opportunities for innovation and competitive edge. In this episode Dean Sanders tells Siân Harrington how leaders can move their organizations from box–ticking to transformational and profitable sustainability.

As chief enterprise officer at ESG consultancy Anthesis Dean has decades of experience guiding major brands and multinationals. He believes we’re at a pivotal "reality of now" moment. The data shows shocking resource depletion and climate impacts. But there’s still time to act, if leaders can shift mindsets and strategy. 

Key takeways: 

• The difference between sustainability and sustainable performance. The latter views sustainability through the lens of business strategy and competitive advantage, not just compliance
• Many businesses get stuck in compliance mode, box-ticking to meet regulations. This is the "day one" survival mentality
• Leaders need a "day two" mindset – re-approaching sustainability as an opportunity for innovation, new partnerships and strategic advantage. This requires entrepreneurial spirit, social purpose and grit
• People/HR functions have a key role in attracting talent who care about purpose and embedding sustainability across the organization's culture. But accountability must sit with senior leaders
• Have optimism backed by science/evidence. Many sustainable businesses are growing underground and will shoot up. Focus on your purpose and the few material sustainability issues where you can drive real change
• On a personal level, find your purpose and role in serving others. Challenge short-termism and selfishness. Derive joy from having a positive impact.

 The urgency of sustainability issues calls for a pivot from compliance to performance, from survival mode to seizing opportunities. This is a time for radical innovation, not incremental change. HR leaders have an obligation to foster the leadership mindsets, organizational culture and human capabilities to lead on sustainability – and gain competitive edge. Listen now to find out what role  you can play in making your organization a true sustainability leader.

About Dean Sanders

Dean is chief enterprise officer at global sustainability consultancy group Anthesis and  founder and chairman of GoodBrand, a corporate social innovation consultancy. He believes imagination and courage and a commitment to serve the common good are the hallmarks of the wise leaders of the future. Prior to establishing GoodBrand Dean held a number of international marketing and sales positions at Kraft Foods. He is an Honorary Fellow at Durham Uni

Interested in insights about people leadership, HR and the future of work?
Seize and shape the future of work with The People Space, a leading digital HR magazine for forward-thinking leaders. We empower you to put people at the heart of work, navigating the evolving intersection of technology, business and human insight. Join us in building a future where people and machines collaborate for a more human-centric workplace

• Sign up for our free fortnightly newsletter on the future of work, human-centric organisations and people-first leadership
• Follow Siân on LinkedIn
• Are you an HR professional seeking to raise your profile or thinking of becoming an independent consultant? I can help!
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In this episode of Work's Not Working... Let's Fix It, Siân Harrington chats to celebrated comedian and communications expert Neil Mullarkey about why we need to improve communication in the workplace and the potential of improvisation as a tool for doing so.

Neil recounts his journey from teaming up with Mike Myers in the 1980s and co-founding the Comedy Store Players to exploring how improvisation can enhance workplace collaboration. Delving into the business realm, he emphasizes how crucial 'soft skills' like listening and adaptability have become, especially with research highlighting the lack of communication skills in modern work environments. In fact, poor communication has been estimated to cost businesses dearly in terms of productivity.

Key takeaways:

• Modern communication platforms (eg emails, WhatsApp, Teams) have increased, leading to confusion and overwhelm
• Pandemic lockdown revealed an abundance of formal communication but a lack of informal communication, affecting rapport-building
• The importance of oracy: the ability to express oneself fluently in speech.
• Key improv skills: the philosophy of 'Yes, and,' where one listens, accepts and then adds to the conversation.
• From LAGER to LASER: tools to approach improvisation
• Tips for improving virtual collaboration
• In a fast-changing world, predictability is a myth; leaders should be prepared for uncertainty
• How to bridge the gap between structured strategy and spontaneous adaptability 
• How leaders can develop an 'In the Moment' mindset 
• Humour's role in work today
• Siân and Neil do some live improv!

If you want to cultivate environments where effective communication fosters productivity, creativity and confidence  - or you want to build these skills - then this episode is for you.

About Neil Mullarkey

Neil is a communication expert based in London, UK. He has delivered hundreds of keynotes and workshops to various organizations across the world in 25 countries and counting including Microsoft, KPMG, WPP, Saatchi & Saatchi, Vodafone, EY, Google, Deloitte and GSK. He is a guest speaker at London Business School, London Business Forum and Bayes Business School.

He is also a prominent comedian. He performs weekly with the Comedy Store Players, Europe’s top improv troupe which he co-founded in 1985 and often appears on TV and radio shows such as QI and The Pentaverate.  He has also appeared in two Austin Powers movies. He is author of In the Moment: Build your confidence, communication and creativity at work published

Interested in insights about people leadership, HR and the future of work?
Seize and shape the future of work with The People Space, a leading digital HR magazine for forward-thinking leaders. We empower you to put people at the heart of work, navigating the evolving intersection of technology, business and human insight. Join us in building a future where people and machines collaborate for a more human-centric workplace

• Sign up for our free fortnightly newsletter on the future of work, human-centric organisations and people-first leadership
• Follow Siân on LinkedIn
• Are you an HR professional seeking to raise your profile or thinking of becoming an independent consultant? I can help!
• HR vendor or consultant? Check out how I can help you reach senior HR leaders
• Follow The People Space on Facebook

In this episode, Siân Harrington interviews Catherine Garrod, author of Conscious Inclusion: How to ‘do’ EDI one decision at time  who helped entertainment company Sky become the Most Inclusive Employer in the UK, about why, despite billions of dollars of investment, little progress has been made in the area of diversity, equity and inclusion (DEI) in organizations.

We discuss the importance of inclusion in the workplace, the challenges  organizations face in creating more inclusive cultures and the practical steps they can take to make progress.  We also talk about the traps that organizations can fall into when trying to create more inclusive cultures and how to avoid these traps to make real progress towards inclusion.

Key takeaways:

• Inclusion is not about ticking boxes or meeting quotas. It's about creating a workplace where everyone feels valued, heard and involved
• There are three main traps that organizations can fall into when trying to create more inclusive cultures: fear, accountability and the illusion of inclusion
• The first step to creating a more inclusive culture is to start with inclusion, not diversity
• Create a clear plan for inclusion and track progress regularly
• Identify the good things that you're already doing and the gaps that need to be filled
• Be aware of the challenges of flexible working and the evolution of technology and how to ensure that these changes are inclusive for everyone.

If you're interested in learning more about how to make your organization more inclusive, then this episode is for you.

 About Catherine Garrod

Catherine  is the founder of Compelling Culture and author of Conscious Inclusion: How to ‘do’ EDI one decision at time. She led Sky to become the Most Inclusive Employer in the UK, with 80% of teams increasing their diversity. Now as a consultant, she combines the power of listening, employee engagement, diversity and inclusion, to make the complex simple. And collaborates to define practical actions people can im

Interested in insights about people leadership, HR and the future of work?
Seize and shape the future of work with The People Space, a leading digital HR magazine for forward-thinking leaders. We empower you to put people at the heart of work, navigating the evolving intersection of technology, business and human insight. Join us in building a future where people and machines collaborate for a more human-centric workplace

• Sign up for our free fortnightly newsletter on the future of work, human-centric organisations and people-first leadership
• Follow Siân on LinkedIn
• Are you an HR professional seeking to raise your profile or thinking of becoming an independent consultant? I can help!
• HR vendor or consultant? Check out how I can help you reach senior HR leaders
• Follow The People Space on Facebook

In this podcast, Siân Harrington interviews Daniel Strode about the connection between culture, innovation and a growth mindset, emphasising the importance of psychological safety in fostering a growth mindset within organisations. 

Dan argues that culture is the primary factor driving innovation, regardless of business size or type. He highlights the rapid pace of technological advancements in the Fourth Industrial Revolution and the need for companies to innovate daily to stay relevant and competitive.

Daniel discusses eight consistent principles for creating a culture of innovation:

1. Rethinking business models
2. Fostering creativity with constraints
3. Embracing a growth mindset
4. Leveraging the wisdom of crowds
5. Embracing technology
6. Hire well
7. Putting your people first
8. Ensuring leadership participation in culture. 

He stresses the significance of culture in shaping behaviour and mindset, defining it as "the way we do things around here when no one is looking" and emphasising the importance of caring for all stakeholders.

Dan discusses the impact of a growth mindset on individuals and organisations, highlighting the importance of taking risks, learning from failure and embracing change. He offers advice to overcome the challenges of creating a culture of psychological safety, where employees feel safe to take risks, share ideas and engage in open dialogue.

He concludes by encouraging individuals to try new things and embrace new experiences as a way to develop a growth mindset. He advises organisations to implement structured feedback models, create safe spaces for open debate and learn from successful leaders to improve psychological safety and foster a culture of growth and innovation.

About Daniel Strode

Daniel Strode is head of culture for Banco Santander – a 200,000 strong global bank – where he leads the global effort to implement a strong common culture across the whole workforce. For the past five years his culture work sees him cross 32 different countries globally, implementing “The Santander Way” and embedding the culture across a range of activities. 

Dan is also an academic, teaching at universities and business schools around the world including Madrid’s IE Business School in Spain, and Bologna Business School in Italy. His main topics of teaching focus on how to create cultures where innovation can thrive, how to lead in the digital era, and, how to give and receive world class feedback. 

 In 2023 he released The Culture Advantage – Empowering your people to drive innovati

Interested in insights about people leadership, HR and the future of work?
Seize and shape the future of work with The People Space, a leading digital HR magazine for forward-thinking leaders. We empower you to put people at the heart of work, navigating the evolving intersection of technology, business and human insight. Join us in building a future where people and machines collaborate for a more human-centric workplace

• Sign up for our free fortnightly newsletter on the future of work, human-centric organisations and people-first leadership
• Follow Siân on LinkedIn
• Are you an HR professional seeking to raise your profile or thinking of becoming an independent consultant? I can help!
• HR vendor or consultant? Check out how I can help you reach senior HR leaders
• Follow The People Space on Facebook