Work Therapy: When Work Sucks, How Can…

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Bringing Magic Back to Customer Service

Saison 2 · Épisode 8

jeudi 29 août 2024 • Durée 28:29

Ready to bring a little pixie dust into your customer service? In this episode, Dr. Steven Stein is joined by Louie Gravance, a former Disney leader, keynote speaker, and author of Service is a Superpower.

They explore how storytelling can revolutionize your customer service strategy by focusing on empathy, human connection, and creating magical experiences that resonate with customers on an emotional level. Discover how to shift from a legacy model of customer service to one that is collaborative and emotionally engaging, turning customers into lifelong fans and employees into empowered service providers.

Connect with Louie Gravance

LinkedIn: https://www.linkedin.com/in/louie-gravance-20339423/

Website: https://www.gravance.com/

Book: https://www.amazon.ca/Service-Superpower-Louie-Gravance/dp/1645432645

Learn More About MHS

Website: https://mhs.com/

Steven Stein: https://stevenstein.com/

Customer Service AP: bit.ly/MHS-CS-AP

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The ROI of Happiness

Saison 2 · Épisode 7

jeudi 15 août 2024 • Durée 27:03

Should you be responsible for your employees' happiness? In this episode, Kim Ades, the owner of Frame of Mind Coaching, shares tips on creating happier workspaces.

Kim dives into why happiness at work isn't just a perk, it's a game-changer. Happy employees will stick around longer, take fewer sick days, and morph into the company's biggest cheerleaders. Busting the myth that happiness is just a workplace distraction, Kim shows us it's actually the magic ingredient for building superstar teams.

Connect with Kim Ades

LinkedIn:https://www.linkedin.com/in/kimades/

Website: frameofmindcoaching.com

Learn More About MHS

Website: https://mhs.com/

Steven Stein: https://stevenstein.com/

MHS’ Hardiness Resilience Gauge: https://bit.ly/MHS-HRG

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Thriving through constant change

Saison 1 · Épisode 5

jeudi 7 septembre 2023 • Durée 25:00

A lot of people struggle with adjusting to new norms, policies and processes in what feels like a constantly changing workplace. And when you aren’t consulted or involved in the decision-making process, a job full of shifting priorities and never-ending deadlines can feel like whiplash! But it doesn’t have to feel that way.

In this episode of Work Therapy with Dr. Steven Stein, we chat with Dr. Paul Bartone, a retired U.S. Army colonel, Visiting Research Fellow at the Institute for National Strategic Studies at the National Defense University, and Adjunct Faculty in Psychiatry at Uniformed Services University of the Health Sciences. He’s an expert in applying psychological, social, cultural, and biological perspectives to the understanding of human behavior. Dr Bartone shares his insights into how to strengthen your ability to adapt in the face of change by cultivating a hardiness mindset.

Have feedback about this episode or want to learn more about the Hardiness Resilience Gauge™? Learn More

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Help! Is AI Taking My Job?

Saison 1 · Épisode 4

jeudi 24 août 2023 • Durée 21:02

We’re all thinking about it — so let’s talk about AI. Once again, we’ve found ourselves in the Wild West of a new technology that many worry could put them out of work. We know that as technology evolves, so do trends, tools, demand for goods and services, and jobs. So, it’s true that in 10-15 years, your job as it functions now might not exist —but that doesn’t mean your career won’t.

In this episode of Work Therapy with Dr. Steven Stein, we chat with Frincy Clement. Frincy is an award-winning Artificial Intelligence leader and the Canadian Ambassador for Women in Artificial Intelligence, a global community of women AI practitioners. We discuss the mark AI will inevitably leave on our careers and how much we should really be concerned about the possibility of job loss. Plus, is ChatGPT a helpful, democratized tool, or is it just telling us what we want to hear?

Have feedback about this episode? Get in touch with MHS

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How can we solve the burnout epidemic?

Saison 1 · Épisode 3

jeudi 10 août 2023 • Durée 27:26

Friday, Saturday, Sunday... Uh oh. Does the idea of going to work on Monday morning strike fear into your heart? Sometimes work gets so exhausting that even a long weekend doesn’t feel long enough. When you have too much to do, you can’t wrap your head around the tasks at hand, you’re dreading having to meet with co-workers. And the sound of an incoming makes you want to… cry?

We all know what’s going on here… You’re burnt out. But burnout can be avoidable. Or if not avoidable, managed better. In this episode of Work Therapy with Dr. Steven Stein, we chat with Dr. Michael P. Leiter, an organizational psychologist interested in people’s relationships with their work. Dr. Leiter has published widely on job burnout, work engagement, and workplace civility. He helps us get to the bottom of what really causes burnout (spoiler: it’s not just having too much on your plate) and how to avoid it.

Have feedback about this episode or want to learn more about hardiness and resilience? Get in touch with MHS

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You don’t have to be everyone, everywhere, all at once

Saison 1 · Épisode 2

jeudi 27 juillet 2023 • Durée 29:05

Is there someone at work you just don’t vibe with? Or maybe you feel like you have to “put on a face” at work just to blend in? It can be really tricky to balance your needs as an individual with the culture of your workplace. So how do you stay genuine AND professional? In this episode of Work Therapy with Dr. Steven Stein, we chat with Dr. Roger Pearman, an expert in the field of personality types. Roger is also the author of MHS’ Pearman Personality Integrator, a ground-breaking tool that brings a new model of understanding and development to the field of personality type. We dig in to how we can balance our “home base” personality with our “situational” personality. And, we’ll talk about how any of us can be Batman in the office and Bruce Wayne at the dinner table… or maybe the other way around?

Have feedback about this episode or want to learn more about the Pearman Personality Integrator®? Learn more

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Reskilling is the new normal

Saison 1 · Épisode 1

jeudi 13 juillet 2023 • Durée 26:32

Ever feel like the rug is slipping out from underneath you? Like the job you used to know how to do has turned into something you’re not sure you’re even qualified for anymore? Most of us need some sort of professional development to stay competitive and effective in our careers. But what if that sort of training isn’t offered at your job?

In this episode of Work Therapy with Dr. Steven Stein, we chat with Jeff Melanson, a Canadian business executive who has worked for more than 15 years in the fine arts community and public sector in some of Canada’s most noteworthy cities. Jeff is committed to using his vast creative entrepreneurship expertise to help build stronger, more vibrant communities across the country and around the world.

Jeff shares his philosophy on how to find more security in any job by understanding how you add value as an individual.

Have feedback about this episode or want to learn more about reskilling and upskilling? Get in touch with MHS

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Work Therapy: When Work Sucks, How Can We Fix It? (Trailer)

Saison 1

mercredi 14 juin 2023 • Durée 00:41

Let’s be real. Work... kind of sucks sometimes.

It’s okay to admit it! But if the final hours of the weekend fill you with dread and the best part of your workday is clocking out at 5 p.m. — we should probably do something about that.

On Work Therapy: When Work Sucks, How Can We Fix It?, clinical psychologist Dr. Steven Stein and a guests take on your biggest obstacles to workplace satisfaction and success. Each episode delivers real answers to workplace dilemmas and actionable tips for dealing with the everyday frustrations and quirks of work life. And it’s all grounded in the tools and techniques Dr. Stein has refined over the past 40 years.

Because at the end of the day, we know that having beer on tap and pizza parties don’t beat burnout. But a healthy dose of Work Therapy might make it suck a little less. New episodes dropping every other Thursday. Subscribe now!

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Upskilling, Re-Skilling and … Pirates?

Saison 2 · Épisode 6

jeudi 1 août 2024 • Durée 33:47

Get ready to set sail because today’s episode is with the Learning Pirate, Lauren Waldman!

Lauren is an expert at helping organizations upskill using the power of neuroscience. Upskilling and re-skilling are buzzwords in the industry right now, but is it time they walk the plank? We uncover the hidden treasures of neurocognitive science that can transform your crew into lifelong learners ready to tackle any challenge. Set sail with us and discover how to keep your office shipshape and your staff eager to learn, no matter what new technology or trend looms on the horizon!

Connect with Lauren Waldman

LinkedIn: linkedin.com/in/lauren-waldman-learning-pirate

Website: https://www.learningpirate.com/

Learn More About MHS

Website: https://mhs.com/

MHS’ Emotional Intelligence Tool EQ-i® 2.0- https://bit.ly/MHS-EQi

Steven Stein: https://stevenstein.com/

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Is Age Just A Number?

Saison 2 · Épisode 5

jeudi 18 juillet 2024 • Durée 27:07

From Gen Alpha to the Baby Boomers, are generations really that different from one another? We are currently working with six generations in the workforce, and it turns out we might have a lot more in common than you might think!

Heather McGowan is a Strategist and Keynote Speaker who specializes in the future of work, and she joins Steve to answer our burning questions about generational differences in the workplace. She shares that if we want to build a multigenerational office, purpose-driven employment, empathy, and human-centered leadership need to be at the center of your organization.

Connect with Heather McGowan

LinkedIn: in/heathermcgowan

Website: heathermcgowan.com

Book: The Empathy Advantage and The Adaptation Advantage

YouTube: youtube.com/@heatheremcgowan

Learn More About MHS

Website: https://mhs.com/

Steven Stein: https://stevenstein.com/

MHS’ Emotional Intelligence Tool: https://bit.ly/MHS-EQi

Change Style Indicator: https://bit.ly/MHS-CSI

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Work Therapy: When Work Sucks, How Can We Fix It? – Détails, épisodes et analyse

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Liens partagés entre épisodes et podcasts

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Podcasts Similaires Basées sur le Contenu

Apple Podcasts

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Podcasts Similaires Basées sur le Contenu

Work Therapy: When Work Sucks, How Can We Fix It? – Détails, épisodes et analyse

Détails du podcast

Classements récents

Apple Podcasts

Spotify

Liens partagés entre épisodes et podcasts

Other18

LinkedIn9

Amazon2

Qualité et score du flux RSS

Historique des publications

Derniers épisodes publiés

Podcasts et contenus similaires

Podcasts Similaires Basées sur le Contenu

Apple Podcasts

Spotify

Podcasts Similaires Basées sur le Contenu

Other18

LinkedIn9

Amazon2