Work For Humans – Détails, épisodes et analyse
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Work For Humans
Dart Lindsley
Fréquence : 1 épisode/8j. Total Éps: 166

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Designing Work for Humans: Organizational Design with Humans in Mind | Stephanie Gioia and Melanie Kahl
Saison 1 · Épisode 113
mardi 27 août 2024 • Durée 01:29:20
Work for Humans has always been about designing with the employee in mind, but many designers mistakenly focus on objects rather than the actions those objects should create. This leads to falling back on traditional roles and routines when there is actually more choice out there. Inspired by the power of designing for action instead of things, WFH connected with Stephanie Gioia and Melanie Kahl—two design strategists dedicated to human-centered organizational design. Together, they’re creating a pattern language library, offering a resource that encourages more choice and innovation to all designers.
In this episode, Dart, Stephanie, and Melanie discuss:
- Human-centered organizational design practice
- Pattern language in design
- Designing for verbs instead of things
- What is designable and what isn’t
- 5 key categories of pattern language
- Design lessons from education and biological systems
- Holding spaces for participatory design
- And other topics…
Stephanie Gioia is a partner and lead design strategist at Future Work Design, a firm dedicated to transforming workplaces through innovative design. With over 15 years of experience in consulting and education, she specializes in organizational design and human-centered practices. Stephanie also serves as the Lab Director of EitherOrg and as an Executive MBA instructor at the University of Oregon, where she furthers her commitment to participatory design and systemic change.
Melanie Kahl is an innovation leader and strategist with over 15 years of experience designing programs and spaces that foster human flourishing. She previously launched Meta's first Community-in-Residence program and led projects with global organizations like the Gates Foundation and USAID. Melanie holds a degree from Northwestern University and is an adjunct professor at the School of Visual Arts and the Copenhagen Institute of Interaction Design.
Resources mentioned:
Seeing Like a State, by James Scott: https://www.amazon.com/Seeing-like-State-Certain-Condition/dp/0300078153
A Pattern Language, by Christopher Alexander: https://www.amazon.com/Pattern-Language-Buildings-Construction-Environmental/dp/0195019199
Dark Matter Labs: https://darkmatterlabs.org/
The Edge of the Sea, by Rachel Carson: https://www.amazon.com/Edge-Sea-Rachel-Carson/dp/0395924960
Connect with Stephanie & Melanie:
www.futurework.design
www.eitherorg.org
Stephanie LinkedIn: https://www.linkedin.com/in/stephaniegioia/
www.MelanieKahl.com
Melanie’s Instagram: @melanie_kahl
Melanie’s X: @melaniekahl
Work with Dart:
Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
In-Between Spaces: Where Designers Go Wrong When Creating Workspaces for Humans | Blaine Merker and Alice Katter
Saison 1 · Épisode 112
mardi 20 août 2024 • Durée 01:11:25
Architecture has traditionally centered on buildings, often overlooking the most crucial element—people. Urban designer Blaine Merker sees this as a missed opportunity. As Partner, Director, and Head of Climate Action at the Gehl research consultancy, Blaine aims to shift the industry’s focus. By guiding companies to adopt community-centered design practices, he’s working to transform urban spaces, ensuring that people—not just structures—are at the heart of every project.
In this episode, Dart, Blaine, and Alice discuss:
- The origin and mission of Gehl
- Shaping behavior through empirical evidence and design
- Prioritizing people over buildings in architecture
- In-between spaces and why companies should invest in them
- The norms created by a space
- Designing for serendipity, connection, and collaboration
- Integrating ecology into corporate landscapes
- And other topics…
Blaine Merker is Partner, Director, and Head of Climate Action at Gehl, an urban design and research consultancy dedicated to enhancing urban environments for everyday people. At Gehl, Blaine leads the company’s private sector work, focusing on helping companies be good urban citizens. During his career, he has managed public and institutional portfolios, taught at the University of California, Berkeley, and led a landscape architectural practice. Prior to Gehl, Blaine was partner and founder of Rebar Art and Design Studio, where he combined art, design, and activism to transform urban spaces.
Alice Katter is a Work Culture & Community Designer and Consultant and founder of Out of Office Network, a pioneering research and design lab and hub.
Resources mentioned:
Rebar: https://en.wikipedia.org/wiki/Rebar_Art_and_Design_Studio
Insurgent Public Space: https://www.routledge.com/Insurgent-Public-Space-Guerrilla-Urbanism-and-the-Remaking-of-Contemporary-Cities/Hou/p/book/9780415779661
Rebar’s Absurd Tactics in Generous Urbanism: https://www.taylorfrancis.com/chapters/mono/10.4324/9780203093009-10/taking-place-rebar-absurd-tactics-generous-urbanism-jeffrey-hou
Life Between Buildings, by Jan Gehl: https://www.amazon.com/Life-Between-Buildings-Using-Public/dp/1597268275
Immersion, by Paul Zak: https://www.amazon.com/Immersion-Science-Extraordinary-Source-Happiness/dp/1544531958
How to Study Public Life, by Jan Gehl: https://www.amazon.com/How-Study-Public-Life-Gehl/dp/1610914236
Paved Paradise, by Henry Graber: https://www.amazon.com/Paved-Paradise-Parking-Explains-World/dp/B0BBXGL7QT/ref=sr_1_1?sr=8-1
Connect with Blaine:
www.GehlPeople.com
LinkedIn: https://www.linkedin.com/in/blainemerker/
Work with Dart:
Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
Beyond Marx: A Modern Vision for Economic Democracy, Labor Contracts, and Employee-Owned Cooperatives | David Ellerman
Saison 1 · Épisode 103
mardi 2 juillet 2024 • Durée 01:03:50
Despite their revolutionary zeal, followers of Marx have failed to create real economic democracies, frequently ending up with one-party systems that mirror the capitalist structures they sought to overthrow. A compelling alternative exists: a modern vision for economic democracy and employee-owned cooperatives. By examining the historical missteps and unveiling innovative approaches, we discover how true democratic firms can thrive today.
David Ellerman is a distinguished economist, philosopher, and author with a career focused on the crossroads of economics, philosophy, and organizational theory. He has held prominent roles, such as an economic advisor at the World Bank, where he played a key role in shaping development policy and institutional reforms. Before his time at the World Bank, David was a visiting scholar at the University of California, Riverside, and lectured at Boston University.
In this episode, Dart and David discuss:
- The historical context of labor contracts and alienation
- Differences between alienable and inalienable rights
- The link between performance management systems and American slavery
- The flawed basis of Marxist and traditional economic theories
- Real-world examples of democratic firms and worker cooperatives
- The evolution and impact of ESOPs (Employee Stock Ownership Plans)
- The psychological cost of layoffs in an organization
- The role of economic theories in shaping organizational practices
- And other topics…
David Ellerman is a renowned economist, philosopher, and author who has dedicated his career to exploring the intersections of economics, philosophy, and organizational theory. David has held influential positions, including serving as an economic advisor at the World Bank, where he contributed to development policy and institutional reforms. Prior to his tenure at the World Bank, he also served as a visiting scholar at the University of California, Riverside, and as a lecturer at Boston University.
David's books include Helping People Help Themselves and The Democratic Worker-Owned Firm, both of which have been highly regarded in the fields of economics and organizational theory. He has also written extensively for academic journals and popular outlets, contributing to the discourse on economic development, property theory, and worker ownership. David holds his BA in Mathematics from MIT and his PhD in Economics from Boston University.
Resources mentioned:
Helping People Help Themselves by David Ellerman: https://www.amazon.com/Helping-People-Help-Themselves-Alternative-ebook/dp/B071FH7C9Y/
The Democratic Worker-Owned Firm by David Ellerman: https://www.amazon.com/Democratic-Worker-Owned-Firm-Routledge-Revivals/dp/1138892653/
Mondragon Corporation: https://www.mondragon-corporation.com/en/
Anna's Archive: https://annas-archive.gs/?
Connect with David:
Website: https://www.ellerman.org/
Work with Dart:
Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
Bias Is Hurting Your Bottom Line, Here's How We Fix It | Anu Gupta
Saison 1 · Épisode 14
mardi 1 novembre 2022 • Durée 01:14:32
In this episode, we are joined by Anu Gupta, a sought-after expert in breaking bias, behavior change, and well-being.
For the last 50 years or so, companies have spent billions of dollars and billions of hours trying to address the challenges of bias, inequity, diversity, and inclusion. Noticing this, Anu’s curiosity led him down a path to figure out why these companies weren’t making any headway.
What he realized is that the work of addressing bias is one of behavior change — behavior change of individuals, teams, and of organizations.
In this episode, Dart and Anu tackle the question of bias. They discuss what's being lost in our society, economy, and businesses because of bias, the difference between conscious and unconscious bias, the root causes of systemic racism in the U.S., interventions to measurably reduce bias in the workplace, the relationship between bias and belonging, and so much more.
Topics Include:
- Why should you care about bias as a leader
- Bias in the legal system
- Defining transitional justice
- Four foundations of mindfulness
- Examples of how biases are unique to different societies
- The Racial Empathy Gap
- Prosocial behavior
- PRISM — The Five Tools to Break Bias
- Corporate structure models for L3C’s and B Corps
- And other topics…
Anu Gupta is a lawyer, educator, scientist, and the Founder of BE MORE with Anu. He founded BE MORE in 2014 after seeing the social and financial harms of bias to individuals, organizations, and communities firsthand. He foresaw the numerous possibilities available when people have access to mindfulness practices and scientific wisdom. He synthesized his skills as an attorney, research scientist, and a meditation teacher to build programs centered on advancing equity and belonging unlike any that existed before.
A peer-reviewed author and the principal investigator behind BE MORE’s research, Anu is a sought-after expert in breaking bias, behavior change, and well-being. He has extensively written and spoken about this work, including on the TED stage, SXSW, the Oprah Conversation, Fast Company, and Newsweek. Prior to founding BE MORE, he worked as an attorney, a research scientist, and a middle school teacher in the United States, Europe, and Asia. Anu is a trained mindfulness and yoga teacher (500-hours) and his meditations can be found on the Insight Timer, Open, and the Ten Percent Happier meditation apps. He also serves as a Systems Designer for Penn State Dickinson Law’s Antiracist Development Institute (ADI).
REGISTER FOR THE BREAKING BIAS SUMMIT:
Nov 3 & 4, 2022: https://breakingbiassummit.vfairs.com/
Resources Mentioned:
BE MORE with Anu: https://bemorewithanu.com/
@bemorewithanu on all social channels
Harvard Implicit Association Test (IAT): https://implicit.harvard.edu/implicit/takeatest.html
Sapiens: A Brief History of Humankind, by Yuval Noah Harari: https://www.amazon.com/Sapiens-Humankind-Yuval-Noah-Harari/dp/0062316095
Work with Dart:
Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
Service Science and the Impending AI Revolution | Jim Spohrer
Saison 1 · Épisode 13
mardi 25 octobre 2022 • Durée 01:01:47
Picture two cafes that serve precisely the same coffee. The first cafe has friendly baristas, comfortable seating, free WIFI, and great music. In the second cafe, the employees are bored, the music is bad, and the WIFI is slow.
Most of us would choose the first one. This is because our experience of a product goes far beyond the product itself - it's closely linked to the services that deliver it and how companies and customers co-create the value of that service.
These are a few of the fundamental insights of service science, an approach to service innovation co-created by today’s guest – Jim Spohrer.
In this episode, Dart and Jim discuss how service science can help us deliver a better experience of work. They provide examples of how service science has changed the work landscape as we know it, how service science leads to innovation, how AI will influence our experience of work in the near future, and much more.
Topics Include:
- Understanding service science
- The future of employee/employer engagements in our changing economy
- International Society of Service Innovation Professionals (ISSIP)
- The biggest service innovations in history
- Ethical concerns of artificial intelligence
- Digital twins, and how they’ll affect employees
- Servant leadership
- And other topics…
Jim Spohrer is the co-creator of service science and open-source, trusted AI. He is a retired IBM executive and is a member of the Board of Directors of the non-profit International Society of Service Innovation Professionals (ISSIP).
At IBM, he served as Director for Open Source AI/Data, Global University Programs, IBM Almaden Service Research, and CTO IBM Venture Capital Relations Group. At Apple, he achieved Distinguished Engineer Scientist Technologist (DEST) for authoring and learning platforms. After MIT (BS/Physics), he developed speech recognition systems at Verbex (Exxon), then Yale (PhD/Computer Science AI).
With over ninety publications and nine patents, awards include AMA ServSIG Christopher Lovelock Career Contributions to the Service Discipline, Evert Gummesson Service Research, Vargo-Lusch Service-Dominant Logic, Daniel Berg Service Systems, and PICMET Fellow for advancing service science. In 2021, Jim was appointed a UIDP Senior Fellow (University-Industry Demonstration Partnership).
Resources Mentioned:
Succeeding through service innovation: A service perspective for education, research, business and government https://www.ifm.eng.cam.ac.uk/uploads/Resources/080428cambridge_ssme_whitepaper.pdf
Books Mentioned:
-Service in the AI Era, by Jim Spohrer: https://www.amazon.com/Service-AI-Era-Architecture-Perspectives-ebook/dp/B0B2H87LFS
-Non-Zero: The Logic of Human Destiny, by Robert Wright: https://www.amazon.com/Nonzero-Logic-Destiny-Robert-Wright/dp/0679758941
-If Nothing Changes, Nothing Changes, by Nick Donofrio: https://www.amazon.com/If-Nothing-Changes-Donofrio-Story-ebook/dp/B0B178D91G
-The One Minute Manager by, Kenneth Blanchard: https://www.amazon.com/Minu
Work with Dart:
Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
Neurodiversity, DEI, and the Challenge of Recruiting Diverse Talent | Tim Goldstein
Saison 1 · Épisode 12
mardi 18 octobre 2022 • Durée 01:12:22
Today we are featuring Tim Goldstein. Tim is a Neurodiverse Communications Specialist, educator, and public speaker. He has a background in tech and has worked with name brands like Chase Bank, Macy’s, Citizens Bank, and many others.
Tim's career took an interesting twist when he was diagnosed with autism at age 54. He has since gone on to become an advocate for neurodistinct employees – people who deviate from what would be considered neurotypical in the workforce.
Tim has spoken to groups like Microsoft Denver, Cornell University, the Stanford Autism at Work Group, the Society of Industrial and Occupational Psychologists, and many other organizations.
In this episode, Dart and Tim discuss neurodiversity and some of the advantages of ADHD and Autism. They discuss how work can be designed better to meet the needs of neurodistinct people, and the benefits companies stand to gain from doing so. They also discuss communication differences between cultures, how to recruit and retain diverse talent, the design of work experiences, and other topics.
Topics Include:
- Recruiting and retaining diverse talent
- Entrepreneurship and autism
- Faking "normalcy" at work
- Improving communication skills
- Tips for creating an inclusive work culture
- Defining belonging at work
- Communication tips for management
- And other topics...
Resources Mentioned:
NeuroCloudTM Survey: https://www.timgoldstein.com/blog/neurocloudsurvey
Geeks Guide To Interviews, by Tim Goldstein: https://www.amazon.com/Geeks-Guide-Interviews-Technical-Interview/dp/1542595215
Tim Goldstein’s personal website: https://www.timgoldstein.com/
Tim Goldstein is a Neurodiverse Communication Specialist who helps organizations overcome the business/technology communication gap. Using his Cloud Neurodiversity™ concept, Tim explains how this communication challenge comes from the way our brains are shaped and wired.
Tim Goldstein is a Certified High-Performance Coach & Certified Master Presenter. He has spoken to groups like Microsoft Denver Dev Day, Cornell University class, Stanford Autism at Work group, Society of Industrial and Occupational Psychologists, multiple international companies, and peer-level presentations to senior executives.
In the tech world, Tim has architected, developed, refactored, and maintained MS SQL OLTP & BI Reporting systems for clients including Chase Bank, Macy's, Citizens Bank, Cigna, Vail Resorts, Physicians Health Partners, HealthGrades, Pearson, Harris Broadcast, Jeffco Schools, Experian, and many others.
Work with Dart:
Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
The Design of Everyday Things: Design for a Better World | Donald Norman
Saison 1 · Épisode 11
mardi 11 octobre 2022 • Durée 43:12
Donald Norman is perhaps the most influential design educator of all time. Don is often cited as the father of user interface design and user experience design. He is best known for his book The Design of Everyday Things and is set to release a new book early next year – Design for a Better World.
In his latest book, Don argues that design principles can provide solutions to many of the complex global problems we are currently facing.
In this episode, Dart and Don discuss how business leaders can shift to a more sustainable, and humanity-centered approach to business while maintaining a thriving economy. They discuss the impact design has on human behavior, the incredibly important role designers play in society, why everyday things are often designed poorly, and much more.
Topics Include:
- The difference between human-centered design and humanity-centered design
- Circular Economies
- Designing products and services with ecosystems in mind
- How product design can massively influence human behavior
- Training designers in sustainably
- How better regulation can help reduce negative externalities
- Don's experience working for Apple
- Work design
- And other topics…
Donald Norman is Distinguished Professor Emeritus of Cognitive Science and Psychology and founding director of the Design Lab at the University of California, San Diego. Business Week has named Don as one of the world’s most influential designers of all time. He was an Apple Vice President, has been an advisor and board member for numerous companies, and has three honorary degrees. His numerous books have been translated into over 20 languages.
Resources Mentioned:
Design for a Better World by Donald Norman: https://www.amazon.com/Design-Better-World-Sustainable-Humanity-Centered/dp/0262047950
The Design of Everyday Things by Donald Norman: https://www.amazon.com/Design-Everyday-Things-Revised-Expanded/dp/0465050654/
Emotional Design by Donald Norman: https://www.amazon.com/Emotional-Design-Love-Everyday-Things-ebook/dp/B005GKIYD4/
The Psychology of Everyday Things by Donald Norman:
https://www.amazon.com/Psychology-Everyday-Things-Don-Norman/dp/0465067093
Work with Dart:
Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
Designing Work for the 21st Century | Dart Lindsley on The Cutting Edge
Saison 1 · Épisode 10
jeudi 6 octobre 2022 • Durée 27:38
In this bonus episode, we are sharing Dart Lindsley's guest appearance on The Cutting Edge, a public radio show hosted by Santa Cruz's former mayor Tim Fitzmaurice.
Tim and Dart discuss the genesis of Work for Humans, Dart's background and how it lead him to the management philosophy behind work for humans, the reimagining of work that is currently taking place worldwide, and much more.
Topics Include:
- The kind of work Dart does for Google
- The complexity of work and how it integrates into our lives
- What we've gotten wrong about work
- The woes of modern HR
- Thinking of employees like customers
- Responses to the anti-work movement
- Freedom of choice when choosing a job
- Using design principles to design work
- Dart's forthcoming book
- And other topics...
Resources Mentioned:
Design Your Life by Dave Evans: https://designingyour.life/the-book/
Clayton Christensen: https://claytonchristensen.com/
Work with Dart:
Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
How Candidates Are Choosing Jobs, Shift Shock, and the New Rules of Work | Shalya Thurlow
Saison 1 · Épisode 9
mardi 4 octobre 2022 • Durée 40:41
Work culture is changing, and it's changing fast. The old norms of toughing it out and sticking with a new job are fast being replaced by notions of employee autonomy and choice. A recent survey from the Muse found that 80% of active job seekers believe quitting a new job in less than 6 months is acceptable if it doesn’t live up to expectations. In the modern workplace, it is workers who are pushing the envelope, and they are doing it with their feet.
Joining us today is Shayla Thurlow, VP of People and Talent Acquisition at The Muse – a platform with 7 million monthly users that helps people find work that matters to them by matching job seekers with coaches, career advice, and employers. Unlike other sites that focus largely on skills, the Muse is focused on things like values, purpose, and culture.
In this episode, Dart and Shayla discuss the experience of “Shift Shock”, what job seekers are saying is the most important feature they are looking for in their next job, what flexibility in the workplace really means, how HR professionals can approach this new landscape, and much more…
Topics Include:
- Defining shift shock, and how to avoid it with new hires
- Modernizing HR technology
- Questioning the emphasis we've placed on grit
- What employees really mean by work-life balance
- How candidates are choosing jobs today
- Importance of offering learning and growth opportunities
- Advice for HR professionals
- And other topics...
Shayla Thurlow is the VP of People and Talent Acquisition at The Muse, a company that is serving as the go-to destination for the next-gen workforce to research companies and careers. With nearly two decades of experience in human resources, Shayla is passionate about creating workplace cultures where employees can thrive. Before joining The Muse, Shayla worked in various industries and has held roles in many areas, including talent acquisition, diversity and inclusion, performance management, and leadership training and development.
Resources Mentioned:
The Muse’s Shift Shock survey: https://www.themuse.com/advice/shift-shock-muse-survey-2022
The New Rules of Work by Kathryn Minshew and Alex Cavoulacos: https://www.themuse.com/thenewrulesofwork
Work with Dart:
Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
Employees as Customers in a Multi-Sided Market | Geoffrey Parker
Saison 1 · Épisode 8
mardi 27 septembre 2022 • Durée 49:01
Two-sided markets are revolutionizing the way we do business, and in time, it may revolutionize the way we think about employees as well.
Dartmouth Professor Geoffrey Parker has spent years researching and writing about platform business strategies that leverage two-sided markets like eBay, Airbnb, and Uber.
Geoffery is the co-developer of the theory of two-sided markets, the co-author of Platform Revolution, and has made significant contributions to the field of network economics and strategy.
In this episode, Dart and Geoffrey talk about employees as outside producers at one end of a multi-sided market, how to optimize choice and non-monetary micro-economies in the workplace, the pros and cons of salary-based work, how to attract employees beyond money and benefits, and much more.
Topics Include:
- The history of multi-sided markets
- How to attract the kind of work you want within a company
- Calculating lifetime value and churn
- Improving employee retention
- What people really want from work
- Building the kind of work people want
- Pros and cons of online work vs on-premises
- The unintended consequences of viewing employees as inputs to production
- And other topics…
Geoffrey Parker is a professor of engineering at the Thayer School of Dartmouth College, where he also serves as director of the Master of Engineering Management Program. Before joining Dartmouth, Geoffrey was a professor of management science at the A. B. Freeman School of Business at Tulane University and served as Director of the Tulane Energy Institute.
Geoffrey is also a visiting scholar and fellow at the MIT Initiative for the Digital Economy where he co-chairs the annual MIT Platform Summit and the annual BU Platform Research Symposium, and he is a fellow at the Luohan Academy and the Stanford Digital Economy Lab. As well as co-authoring the book Platform Revolution, Geoff is the co-developer of the theory of two-sided markets and has made significant contributions to the field of network economics and strategy.
Resources Mentioned:
Geoffrey’s Website: https://ggparker.net/
Barry Schwartz on Work For Humans: https://www.buzzsprout.com/1949517/11170487
Work with Dart:
Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.