Wired to Work with Jess Chapman – Détails, épisodes et analyse

Burnout, disengagement, leadership fatigue — we’ve been trying to solve these problems by fixing individuals. But what if the real issue is how work is designed?

In the first episode of the newly rebranded Wired to Work, workplace strategist Jess Chapman speaks with systems designer and founder of All In Agency Jules Maitland, PhD about why traditional workplace models no longer fit the world we live in.

They explore:

• Why resilience training doesn’t fix burnout

• Why employee engagement often fails

• Why leaders struggle to admit they don’t have all the answers

• What systems thinking means in practical terms

• How to redesign work without a “big bang” transformation

• The rise of adaptive, self-managing (“teal”) organizations

If you’re a leader, founder, or manager wondering how to improve culture, reduce burnout, or lead change that actually sticks — this episode is for you.

Welcome to Wired to Work.

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• (00:00:00) - How to Be a Leader Who Knows the Answer
• (00:00:28) - Wired to Work: How to Make Work Better for Everyone
• (00:02:28) - How to Win at Work with a Computer
• (00:04:44) - How Systems Thinking fits into Human Centered Design
• (00:11:53) - The Role of Relationships in Organizations
• (00:15:26) - Back to the Floor
• (00:16:56) - The Need to Evolve Our Practices
• (00:20:37) - The Need for Human Centered Design
• (00:23:43) - Leadership in a Changing World
• (00:26:42) - On Feedback and Commander Control
• (00:32:39) - What Do You Do If You Don't Have the Power to Change
• (00:37:40) - What is a Teal Organization?
• (00:44:07) - On the Need for More Leadership
• (00:45:26) - Wired for Work: Unlocking Your People

As Season 2 wraps up, Jess looks back on the moments that stuck — the insights, laughs, and leadership lessons that made this season one to remember. From kindness at work to navigating change, clarity in relationships, and what it really means to connect with people, these are her Top Five Takeaways to make the tough people stuff easier.

️ Featuring highlights from conversations with Chelsea Colwell-Posh, Tom Hickey, Jeff McAloon, Anna Cook, Pierre Battah, and Susan Englehutt.

️ Watch the full episode now — packed with real-world advice on hiring, leadership, and the people side of growth.

YouTube: https://youtu.be/IhRn3i4pD3U?si=rIN5V1FkBPFc5gmr

• (00:00:00) - Unlock Your People: A Season Finale
• (00:01:05) - Chelsea on the Need for More Kindness in Work
• (00:04:33) - Employers' ability to manage uncertainty
• (00:07:37) - How To Win a Brother's Love
• (00:11:59) - In the Elevator With Pierre Batter
• (00:12:43) - How to Drive Change in the Organization
• (00:16:34) - Susan Engelhut on the Relationship in Sales
• (00:19:05) - Just Ask Jess: Season 2

In this episode, Jess talks with Chelsea Colwell-Pasch about leading with empathy, kindness, and clarity — even when the conversations get hard. From navigating tough moments with heart to holding space without losing accountability, they explore how real leadership isn’t about being the loudest in the room — it’s about being the most human.

• (00:00:03) - Unlocking Your People
• (00:00:59) - In the Elevator With Pat Robertson
• (00:02:09) - Your View on Kindness at Work
• (00:06:13) - Teaching Kindness as Work
• (00:13:25) - How to Have a Heart-to-Heart Conversation
• (00:20:28) - Being respected and valued in the workplace
• (00:28:45) - Chelsea on Her Agency
• (00:31:53) - Conflict of Interest: Three Things
• (00:37:43) - Contact 3CA

Onboarding doesn’t have to mean endless PowerPoints or a “sink or swim” experience. In this bonus Q&A edit, Jess breaks down how to streamline the process—using checklists, templates, e-learning, and structured check-ins—to set new hires up for success without draining your time. Whether you’re scaling fast or just trying to bring more structure to your team, Jess shares practical tips for building an efficient, people-first onboarding system.

• (00:00:00) - A Question For The Amazing Roz
• (00:00:20) - Mail Bag Question #271
• (00:00:32) - Onboarding and Probationary Period

Great sales isn't about driving the deal—it's about riding shotgun.

In this episode, Jess sits down with Susan Englehutt to unpack why successful salespeople let their buyers take the wheel. From emotional intelligence and genuine empathy to navigating buyer dynamics with authenticity, Susan shares how rethinking the sales process as a journey you're taking together—not a race you're trying to win—leads to better conversations, stronger relationships, and growth that sticks.

• (00:00:00) - Unlock Your People: Sales Podcast
• (00:01:00) - How to Transform the Sales Process
• (00:04:12) - The Real Value of Relationship in Sales
• (00:09:35) - The Change in the Sales Process
• (00:11:17) - The Salesperson's Place
• (00:13:23) - In the Elevator With Sales Teams
• (00:17:13) - Coaching with Empathy
• (00:20:04) - How to Get a Technical Person to Lead
• (00:25:08) - Does the Need for More Salespeople Matter?
• (00:31:29) - We Can't Find Enough Salespeople
• (00:34:25) - Top Executives on How To Sell to Customers
• (00:34:58) - Another Question From the Mail Bag
• (00:35:28) - Onboarding our New People
• (00:39:33) - Onboarding

In this first-ever Just Ask Jess mailbag episode, Jess answers listener questions on merging company cultures, making 360 feedback actually useful, and dealing with confusing leadership. It’s all about clarity, communication, and what really gets in the way of teams working well together.

• (00:00:00) - Interviewing Your People
• (00:00:50) - Interviewing Just Ask Jess
• (00:01:23) - Merger & Acquisitions: The Culture
• (00:06:25) - What are you doing to allow people to say goodbye to the old
• (00:09:18) - What are 360s and Are They Worth It?
• (00:12:24) - Questions for the Blind
• (00:12:42) - How to Deal With a Boss Who Changes His Mind
• (00:18:15) - Mailbag
• (00:19:19) - Talking Sales

In this bonus mini-episode, Jess answers a tough leadership question: what do you do when a team member is deflated after missing out on a promotion? She walks through how to open the door to a compassionate follow-up conversation, and shares how the SCARF model (from the NeuroLeadership Institute) can help leaders understand and respond to emotional triggers like uncertainty, status, and fairness. #podcast #humanresources #hr #management #entrepreneurship

• (00:00:00) - How to Help Someone Get the Promotion They Deserve
• (00:02:14) - 5 Trauma Points That Make People Unhappy

Running a business with family isn’t for the faint of heart. In this episode, Jess talks with Jeff McAloon, co-CEO of The Smart Energy Company, about what it takes to lead alongside his brother. From trust and tough conversations to knowing when to lean in (and when to back off), they explore how strong relationships can power strong leadership — especially when family is part of the equation.

• (00:00:00) - Unlocking Your People
• (00:00:58) - Welcome to the Podcast
• (00:02:04) - In the Elevator With My Brother
• (00:02:48) - How a Partner Changes Their Life
• (00:07:18) - In the Elevator With Mark
• (00:08:20) - Does a Co-CEO Make the Right Decisions?
• (00:12:08) - The Importance of Trust in Organizational Conversations
• (00:12:59) - Discussing Co-CEO Culture
• (00:17:04) - The Culture of Scaling
• (00:18:27) - Having a Personality Assessment?
• (00:22:42) - Smartergy: The Farm Experience
• (00:25:45) - Where's the Passion in Your Career?
• (00:30:52) - What Have Been the Differences Between Being an Entrepreneur and a Corporate
• (00:33:46) - Jeff Bezos on the Power of Belief
• (00:35:28) - How to Give Bad News to a Friend
• (00:39:50) - How to Get Through a Unhappy Employee Talk
• (00:41:45) - Ask Jess Scenarios

In this bonus Q&A edit, Jess tackles a big question many leaders face today: How do you build culture when no one’s physically together? From creating intentional “triggers” that replace watercooler chats, to using recognition, leadership presence, and virtual touchpoints to keep teams connected, Jess shares practical strategies for sustaining culture and engagement in remote-first organizations.

• (00:00:04) - Question of the Day
• (00:00:30) - How Do You Build a Remote Company Culture?
• (00:02:44) - The Importance of Leadership Presence
• (00:03:01) - Leadership Presence and the Culture
• (00:03:48) - Part 2 of 6: Cultural issues
• (00:09:16) - Working remotely with a remote team

In this episode, Jess talks with Tom Hickey, CEO of Wedgewood Insurance, about the messy, meaningful work of leadership. From scaling a team without a playbook to building trust that sticks, Tom shares what he’s learned his decades-long career. Leading with heart, staying curious, and figuring it out one honest conversation at a time

• (00:00:00) - Unlocking Your People: Leadership and Culture
• (00:01:29) - Tom Munn
• (00:02:25) - Wedgwood CEO on People, Culture and Leadership
• (00:09:02) - How to Ask the Lead Why They Want to Lead
• (00:12:41) - In the Elevator With Steve Jobs
• (00:13:13) - What are some of the pitfalls of new leaders?
• (00:19:27) - Small Businesses and the culture
• (00:24:21) - In the Elevator With Businesses
• (00:24:45) - Getting People to Believe in Their Values
• (00:26:56) - How Do You Ensure a Good HR Team?
• (00:31:09) - Employee Relations: The Role of HR in a Company
• (00:36:22) - Jess on Self-Advancement
• (00:38:06) - Question of the Day
• (00:38:32) - How Do You Build a Remote Company Culture?
• (00:40:46) - Leadership With a Lead
• (00:41:51) - Is culture part of the business?
• (00:47:17) - Working Remotely