Used Car Dealer Podcast – Détails, épisodes et analyse

In this episode of the Used Car Dealer Podcast, Zach interviews Todd Smith, founder of QoreAI, a startup focused on identity verification and transactional fraud prevention in the automotive space. They discuss the recent CDK DMS hack, the prevalence of transactional fraud, and the future of secure document management in the automotive industry. The conversation also delves into how technology impacts credit affordability and what dealers can do to enhance their security measures.

Some of the questions asked on the podcast include:

Q) Todd, can you share your background and how you started in the automotive industry?
Q) What inspired you to focus on identity verification and fraud prevention in the automotive space with your latest startup?
Q) What are your thoughts on the recent CDK hack and its impact on the automotive industry?
Q) How prevalent is transactional fraud in the used car industry, and what types of fraud do dealers commonly face?
Q) Can you explain how secure deal document management works and its importance for protecting Personally Identifiable Information (PII)?
Q) How does credit affordability impact a customer's ability to purchase a vehicle? What trends are you seeing, and what role does technology play?
Q) How does QoreAi assist dealers with identity verification and fraud prevention?
Q) What challenges do dealers face when implementing security measures, and how can they overcome them?
Q) How do you see the future of identity verification and secure document management evolving in the automotive industry?
Q) Are there any upcoming regulatory changes regarding data protection and identity verification that dealers should be aware of?
Q) What advice would you give to dealers starting to focus on improving identity verification and fraud prevention processes, and how can they stay ahead in protecting customer data and ensuring secure transactions?

Listen to our other podcast episodes: https://www.sellyautomotive.com/podcast
Transcribe of this podcast - https://blog.sellyautomotive.com/blog/todd-smith

In this episode of the Used Car Dealer Podcast, Zach interviews Andrew Rostami, Chief Product Officer and CMO at Credit Acceptance. They discuss Credit Acceptance’s strategies for dealer growth and support for the subprime ecosystem. The conversation also highlights the latest financing tech innovations and upcoming initiatives from Credit Acceptance.

Some of the questions asked on the podcast include:

Q) Andrew, what is your background and current role at Credit Acceptance?
Q) What factors contributed to the increase in new active dealers at Credit Acceptance?
Q) How has Credit Acceptance adapted to support dealers amid lenders pulling back from auto lending?
Q) What challenges do subprime customers face in auto financing, and how does Credit Acceptance address them?
Q) What are the latest financing options that Credit Acceptance offers to help dealers grow?
Q) How does Credit Acceptance's lending model align the interests of dealers, buyers, and consumers?
Q) In what ways does Credit Acceptance support dealer growth beyond financing solutions?
Q) How do you see the auto financing landscape evolving for subprime customers in the next few years?
Q) How important is technology in Credit Acceptance’s strategy, and what innovations are you excited about?
Q) Has your team developed any new integrations for easier funding from independent dealership DMS?
Q) Can you share success stories where Credit Acceptance significantly impacted a used car dealer’s business?
Q) What role does the automotive industry play in economic mobility, and how does Credit Acceptance contribute?
Q) How has the current economic climate impacted consumer behavior in the auto market?
Q) Are there any upcoming initiatives or products from Credit Acceptance that used car dealers should be excited about?

Listen to our other podcast episodes: https://www.sellyautomotive.com/podcast
Transcribe of this podcast - https://blog.sellyautomotive.com/blog/credit-acceptance-2024

In this episode of the Used Car Dealer Podcast, Zach is joined by Amir Hever, CEO and Co-founder of UVeye . They discuss the story behind UVeye's cutting-edge automatic vehicle inspection technology, explore how AI is shaping customer experience, and the pivotal role of innovation in redefining transparency and trust in dealerships.

Some of the questions asked include:

Q) Can you briefly describe UVeye and the reasons behind its founding?

Q) How has UVeye's product changed since its inception in 2016?

Q) How do dealers and OEMs react differently to your product?

Q) How can AI and data increase transparency and rebuild trust in dealerships?

Q) Why is the customer experience declining and how can AI improve it and workplace efficiency?

Q) Why do some still use the "Penny Check," and what modern tools can dealers adopt for improvement? (Can you also explain what "Penny Check" means?)

Q) What makes UVeye's use of AI unique in the auto industry?

Q) Which upcoming trends in the automotive industry, like Autonomous Tech or EVs, excite you the most?

Q) Can you share any upcoming developments from UVeye for 2023 and early 2024?

Listen to our other podcast episodes: https://www.sellyautomotive.com/podcast
Transcribe of this podcast - Interview with Amir Hever, CEO of UVeye: Pioneering MRI for Vehicles (sellyautomotive.com)

In this episode of the Used Car Dealer Podcast, Zach interviews Jim Maguire, Experian's senior director of product marketing for automotive. They discuss dealership fraud, ways to prevent it at your store, and Experian’s latest report on fraud in the industry.

Some of the questions asked include:

Q) What's your industry background and why did you join Experian?
 
Q) What was your first car?

Q) What are the most common automotive fraud types professionals should be aware of?

Q) What challenges do dealers and lenders face regarding auto industry fraud?

Q) Why are dealers and lenders more vulnerable to fraud with the growth of digital retail?

Q) How can dealers and lenders prevent identity theft?

Q) Can you tell us about the 2023 U.S. Identity and Fraud Report by Experian, and key findings?

Q) What has been the biggest surprise for you in 2023 at Experian?

Q) Which automotive futures excite you the most?

Q) For a small to midsize used car dealer, how should they protect their business from fraud?

Q) What can we expect from Experian and yourself for the rest of 2023?


Listen to our other podcast episodes: https://www.sellyautomotive.com/podcast
Transcribe of this podcast - https://blog.sellyautomotive.com/blog/jimmaguire2023
Experian's 2023 Fraud Report - https://www.experian.com/blogs/insights/2023/07/experian-2023-identity-and-fraud-report

In this episode, Zach interviews Kieran O'Brien, the Founder, and CEO of ShopGenie. Zach delves into Kieran’s entrepreneurial journey, which includes selling his first company at just 21 years old. They discuss post-pandemic challenges, issues within the auto repair industry, feedback from ShopGenie's stealth stage (an auto repair platform set to publicly launch June 15th), potential impacts of BEVs, and the implications of right-to-repair legislation, among other relevant topics.

Some of the questions asked include:

Q) Can you briefly describe your journey as a young entrepreneur, and is it true you sold your first company at 21?

Q) How did you enter the auto repair market and what issues did you notice there?

Q) What are the top opportunities for auto repair shops after the pandemic?

Q) Can you explain the concept of "stealth" in startups and the idea behind ShopGenie's inception?

Q) Can you share some of the responses and progress you've seen during your stealth phase?

Q) What key problems in the auto repair sector does your solution address?

Q) Can you share some lessons from your past startup success that you've applied to ShopGenie?

Q) What are your views on Battery Electric Vehicles (BEVs) in the auto repair sector and their potential impact?

Q) How do you envision the future of the auto repair industry, especially considering new legislation like the right-to-repair bill?

Q) Can you provide a sneak peek into what ShopGenie plans for the rest of 2023?

Listen to our other podcast episodes: https://www.sellyautomotive.com/podcast
Transcribe of this podcast - https://blog.sellyautomotive.com/blog/kieran2023

In this episode of the Used Car Dealer Podcast, Zach is joined by Jeff Martin, CEO of NIADA, for a preview of the upcoming NIADA Convention 2023, they touch on key topics like regulatory compliance, overcoming used industry challenges, building stronger dealerships, and networking with federal agencies.

Some of the questions asked include:

Q) Why should someone think about attending the NIADA Convention this year?

Q) Who should be brought from the dealership to this event? General manager, finance manager, who else should attend?

Q) How long have you been involved with NIADA and attending their conventions?

Q) What is different about this year's expo for dealers?

Q) What can dealers expect to gain from the convention and Expo that will help them create a near immediate positive impact at their dealership?

Q) Could you tell us a little more about what else attendees can expect from NIADA and the Expo Hall?

Q) What excites you about the outlook for the used car marketplace this year?

Q) What are some other events in 2023 that NIADA puts on?

Q) If a dealer is listening and they're not yet a member of the NIADA, why should they join?

Q) How do they sign up for their pass to go to NIADA?

Listen to our other podcast episodes: https://www.sellyautomotive.com/podcast
Transcribe of this podcast - https://blog.sellyautomotive.com/blog/jeffm/may2023

In this insightful and special 50th UCDP episode, Zach has a conversation with industry expert and investor Steve Greenfield about the fast-changing automotive landscape. They delve into timely topics, such as electric vehicles, OEM subscription-based features, autonomous technology, and digital retail, providing valuable insights into the industry's evolution.

Some of the questions asked include:

Q) Steve, it's been quite a while since we last had you on the podcast, and you've accomplished some incredible things with Automotive Ventures and the Dealer Fund. For our listeners who may not be as familiar with your recent work, could you share some of the standout highlights from the past year?

Q) During the pandemic, online used car dealers like CVNA took the public markets by storm, but since then, several of these online used car dealers (Vroom, Shift) are down over 90% since pandemic highs; what's the outlook for these sort of companies? From my perspective, Carmax is winning that niche right now.

Q) When you look at the automotive software companies that have started raising at a seed stage post-pandemic, what are some of the interesting problems they are solving in the auto tech/mobility space?

Q) I heard you speak at NADA this year, and you talked a little about the EV space; what's your perspective on some of the disruption in the service side of the auto industry, specifically BEV and over-the-air updates?

Q) Autonomous tech has been a hot topic in the industry for over a decade; at one point, Elon predicted we would have 1M Tesla Robotaxis by 2020; from your view, where are we with autonomous tech?

Q) ChatGPT has become the fastest-growing consumer software product to date. As an investor, what are your thoughts on AI’s potential implications not only for auto software products but also from a (data) inventory pricing or trade appraisal perspective?

Q) Saas and Subscriptions are eating the world. When BMW announced features like heated seats were to be sold to consumers on a subscription model, it created a lot of buzz. What’s your perspective on subscription features in a car, and what does that mean for the used car side of the business once that new car with a subscription is sold to the next buyer?

Q) Digital retail was a big buzzword during the pandemic, and there was a lot of interest from dealers on how they could sell inventory online via one of these tools. Roadster was a big winner of this movement, but some of the other DR tools have since then shuttered; what’s the next iteration of DR in this industry beyond the e-commerce widget?   

Q) What headwinds do you see coming down the pipeline for traditional new and used car dealerships?

Q) What automotive innovation are you most excited about that you saw at CES this year?

Q) You are closing a fund at the end of the month; tell us about that and how accredited investors can join. (If allowed / ok to ask)

Q) Lastly, you are an amazing speaker and a Delta million miler which means your 2nd home may be a Delta One plane seat; what are some upcoming industry events dealers or allied industry listening can see you speak at?

Listen to our other podcast episodes: https://www.sellyautomotive.com/podcast
Transcribe of this podcast - https://blog.sellyautomotive.com/blog/steveg/april2023 

In this episode of the Used Car Dealer Podcast, Zach interviews Paul Daly & Kyle Mountsier of ASOTU, two experts in the automotive industry. They discuss the future of digital retail, direct-to-consumer models, the BEV market, Carvana, impact of high prices and interest rates and other timely automotive topics.

Some of the questions asked include:

Q) How did you get into the business for the benefit of listeners who may not be familiar with you?

Q) After your successful exit from the auto industry, what lessons did you learn and how have you applied them to ASOTU?

Q) How did the idea for ASOTU come together during the pandemic? Can you also talk about the evolution of the brand, including the recent addition of swag?

Q) In terms of building your dealership brand online, what do non-group auto dealers often get right and wrong?

Q) How do you think dealers will change their approach to digital retail and online car shopping post-pandemic?

Q) What are your thoughts on the direct-to-consumer model for new car dealers, and does it depend on the brand?

Q) With Tesla increasing discounts, a decrease in search volume, and lack of nationwide infrastructure, what do you think about the future of the BEV market as revealed by the KBB Brand Watch Report?

Q) What are your thoughts on the future of Carvana as a brand, especially in light of its stock dropping over 95% in the last 2 years? What about the vending machines?

Q) As new vehicle prices remain high and interest rates climb, how do you think this will impact the auto marketplace in 2023, and beyond, for both new and used cars?

Q) What is the most exciting thing about the future of automotive retail for both of you personally?

Q) Lastly, can you give us an idea of what to expect from ASOTU in the future, especially since you're currently raising funds through Automotive Ventures?

Listen to our other podcast episodes: https://www.sellyautomotive.com/podcast

Transcribe of this podcast - https://blog.sellyautomotive.com/blog/asotumar23

In this episode of the Used Car Dealer Podcast, Zach interviews Dale Pollak, the Founder of vAuto and one of the most well-known speakers and authors on inventory management. They discuss used car inventory management, trends, challenges, opportunities, and other related topics for dealers

Some of the questions asked include:

Q) What is your background and can you tell us about the founding of vAuto for those who may not be familiar?

Q) How has the vAuto product set evolved from the original product you founded to the suite of products today, including the Global Acquisition system inside ProfitTime GPS?

Q) What were some of the top industry trends and discussions you heard at NADA, and what is top of mind for industry movers and shakers like yourself as it relates to the used car industry?

Q) What factors do you believe have contributed to the recent strength in used vehicle sales, and why is the data a "head-scratcher"?

Q) What are the factors that are likely to affect the market in the near future?

Q) How has your view of inventory management changed post pandemic?

Q) How can dealers achieve more consistency and fewer disconnects between appraising and pricing?

Q) What are your thoughts on preowned EVs, and should dealers approach inventory management differently with these vehicles?

Q) At what point (ex. vehicles sold per month or on lot) should a used car dealer consider using ProfitTime GPS software to scale their business?

Q) What are some key takeaways for dealers interested in reading your most recent book, "Whole Truth: A Fresh Money-Making Method to Wholesale, the Most Misunderstood Side of Your Business"?

Q) What can we expect from vAuto and the Cox Inventory team in terms of new developments or products for 2023?


Listen to our other podcast episodes: https://www.sellyautomotive.com/podcast
Transcribe of this podcast - https://blog.sellyautomotive.com/blog/dalepollakmar2023

In this episode of the Used Car Dealer Podcast, Zach interviews Dennis McGinn of Rapid Recon. They discuss the best practices for dealership recon, potential impact of right to repair and recall disclosure-related bills on recon management, and other timely topics.

Some of the questions asked include:

Q) Can you talk about your background as an executive at HP and what led you to start Rapid Recon?

Q) What does Rapid Recon do for dealers, and how has the product evolved since the early days?

Q) Can you tell us about the culture you have built at Rapid Recon and how former users have become employees?

Q) What has stuck with you the most about building a first-in-category company like Rapid Recon, and what were some of the initial challenges?

Q) Can you discuss your latest book, "Strategic T2L - Connect to What You Expect," and what the most significant takeaways are?

Q) What do dealers most often misunderstand about recon, including franchise, and what are the common mistakes your team has observed pre-implementation of RR?

Q) What are the top three best dealership recon practices from over a decade of time in the recon software space?

Q) What are your thoughts on the right to repair and recall disclosure-related bills being discussed in Washington and their potential impact on recon management for dealers?

Q) What are the differences and opportunities with the recon of EV vehicles?

Q) If you were a used car dealer looking to scale your business, at what point (ex. vehicles sold per month or on lot) should you consider recon software?

Q) Lastly, can you give us an idea of what's coming down the pipeline from Rapid Recon for 2023?

Listen to our other podcast episodes: https://www.sellyautomotive.com/podcast

Transcribe of this podcast - https://blog.sellyautomotive.com/blog/dennismcginn2023