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Explorez tous les épisodes du podcast Uncommon Sense - Tools to Improve your Work Forever

Plongez dans la liste complète des épisodes de Uncommon Sense - Tools to Improve your Work Forever. Chaque épisode est catalogué accompagné de descriptions détaillées, ce qui facilite la recherche et l'exploration de sujets spécifiques. Suivez tous les épisodes de votre podcast préféré et ne manquez aucun contenu pertinent.

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TitreDateDurée
Applying Lean In Service21 Aug 202400:12:56

“Does Lean apply to me?  It’s fine for manufacturing, but I work in the service industry.”

Join Niall Coney, Consultant at PMI, as he challenges widespread misconceptions about Lean practices, exploring the origins and core principles, and highlighting their broader applicability. By emphasising the critical importance of understanding the "why" behind these tools, he offers compelling, real-world examples of their successful use in service contexts.

Packed with thought-provoking insights and actionable book recommendations, this is an unmissable episode for service industry professionals looking to enhance their Lean expertise.  

Related resources:


PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.


More from PMI:


Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.


Communicating Results with Impact 07 Aug 202400:08:58

The way you present your project achievements could be the difference between driving impactful change and losing your audience entirely.

Delve into the critical art of effectively communicating results with PMI Director Consultant Dennis Crommentuijn-Marsh. Drawing from his extensive experience and lessons learned, he offers practical advice on structuring presentations for maximum impact. Gain valuable insights on customising language to resonate with your audience and aligning your message with key organisational metrics.

Related resources:


PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.


More from PMI:


Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.


Adapting VoC to Establish Voice of the Business26 Jun 202400:11:53

Have you ever questioned if your work is truly aligned with your customer's needs?

Drawing on a coaching experience where a project team faced this very challenge, PMI Director Consultant Sean Buckland underscores the importance of defining value from the customer's perspective and differentiating it from the business's voice.  Tune in for insights on identifying barriers and setting meaningful objectives for sustainable success.

Related resources:


PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.


More from PMI:


Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.


Psychology Essentials That Leaders Need to Know12 Jun 202400:14:55

Unlock the power of intrinsic motivation to engage your team in change.

Join PMI Director Consultant and experienced Executive Coach Warren Knight as he shares valuable insights into the psychology of change. You’ll discover practical tips for empowering your team to not only accept but wholeheartedly embrace change to achieve organisational goals.

More resources you may find useful:


PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.


More from PMI:


Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.


Common Control Chart Fallacies29 May 202400:14:52

Navigate the complexities of Control Charts with ease, as we clear up some common misconceptions. 

Drawing from years of experience reviewing, coaching, assessing, and approving projects, PMI Director Consultant Dennis Crommentuijn-Marsh reveals the most frequent mistakes he encounters so that you can recognise and avoid them in your own work. Whether you’re a seasoned pro or just starting out with control charts, this essential listen will enable you to confidently apply this key improvement tool to enhance your business processes.

More resources you may find useful:


PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.


More from PMI:


Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.


Evolving to Control Charts15 May 202400:15:27

Is your data telling the right story?  The shift from simple data tables to Control Charts is more than a mere change in data representation; it's a transformative step towards data-driven decision-making.  This progression, PMI Director Consultant Dennis Crommentuijn-Marsh explains, stems from a growing awareness of variation and its impact on our processes.

Join us for a powerful learning opportunity, as we share examples from clients around the world who have navigated the discomfort of evolving to Control Charts, and the profound insights they have revealed into their business performance.

Here are some more resources on this topic:


PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.


More from PMI:


Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.


Control Charts: Walter Shewhart's Gift to Quality01 May 202400:15:15

Beyond its value as a statistical tool, the Control Chart is a symbol of excellence in operational efficiency and quality management that has shaped the world of Continuous Improvement.

As we celebrate 100 years of Control Charts, PMI Director Consultant Dennis Crommentuijn-Marsh explores the history of Shewhart’s enduring legacy and gift to quality. 

Here are some more resources that you may find interesting:


PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.


More from PMI:


Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.


How Effective Leaders Support a Learning Organisation17 Apr 202400:13:01

Effective leaders recognise that their organisation's ability to improve is fundamentally based upon its ability to learn. 

In this thought-provoking episode of Uncommon Sense, we delve into the transformative role leaders play in empowering teams to apply knowledge consciously, as PMI Director Consultant Warren Knight explains the changes you’ll need to make to transform learning from conceptual theory to embedded knowledge.

Here are some more resources on this topic:


PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.


More from PMI:


Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.


Process Operators: Driving Continuous Improvement02 Apr 202400:12:20

Process Operators are not just cogs in the machine.  They’re the heartbeat of an organisation; executing core processes and directly influencing the value delivered to customers.   Their work is vital, and as such, it demands a focus on standardisation, maintenance, and Continuous Improvement. 

Join PMI Senior Consultant Damion Albinson as he discusses the role of the Process Operator, including why it’s crucial that they’re engaged in standardisation and improvement activities, and the challenges of operators preferring to do things their own way.

Here are some more resources on this topic:


PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.


More from PMI:


Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.


Why Leaders Need to Understand Variation20 Mar 202400:12:21

Variation represents chaos and unpredictability.  So in our business systems, which require consistency and repeatability to enable improvement, the concept of variation and its impact on performance is crucial for our Leaders to grasp.

Packed with eye-opening analogies, Director Consultant Warren Knight explains the complexities of variation, the significance of control charts and the long-term view, and why tampering with the system without understanding the root causes of variation is a no-go.

Here are some additional resources that you may find interesting:


PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.


More from PMI:


Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.


Mastering Process Management06 Mar 202400:10:15

Managing processes is as vital as managing people for keeping the gears of performance well-oiled and aligned with organisational goals. 

Join PMI Senior Consultant Damion Albinson as he peels back the layers of effective process management and explores the iterative cycle of Standardise, Maintain, and Improve, and how mastering this triad can elevate your entire operation.

Here are some related resources that you may find interesting:


PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.


More from PMI:


Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.


Systems Thinking From a Leadership Perspective21 Feb 202400:14:09

Imagine your organisation as an orchestra, where each section must play in harmony to create a beautiful symphony. This is the crux of Systems Thinking in leadership.

Packed with thought-provoking examples and practical tips, this unmissable episode with PMI Director Consultant Warren Knight highlights the transformative potential of a Systems Thinking approach from your leadership team.

Here are some related resources that you may be interested in: 

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.


More from PMI:


Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.


Use X Matrix to Determine the Vital Priorities24 Jul 202400:14:48

How do you deploy a strategy effectively and ensure it makes the impact that will elevate your organisation?

In the final episode of our strategy-focused mini-series, PMI Partner Consultant Des Kelly shares how you can transform your organisation's strategy into a clear, actionable roadmap that everyone can follow using the X matrix.  This powerful visual management tool forms part of the Hoshin Kanri approach and plays a critical role in strategic alignment, communication, and measurement, ensuring your strategy not only reaches its full potential but drives outstanding results across the organisation.

Are you ready to transform your strategy?  PMI’s skilled consultants can help you turn your Goals into Results, assisting you at every stage from conception through to implementation.  Learn more at https://pmi.co.uk/consultancy/#strategy 

More resources to help you develop a strategy that delivers results:


PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.


More from PMI:


Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.


Navigating Process Management Roles07 Feb 202400:13:14

Successful process management requires a shift in mindset where everyone is empowered to think of their organisation as a collection of interconnected processes rather than isolated departments or functions.  By embracing this process thinking approach and clearly defining process management roles, you can achieve greater efficiency, better customer satisfaction, and ultimately, improved performance.

Join PMI Senior Consultant Damion Albinson as he talks about the concept of process thinking and the responsibilities of System Owners, Process Owners, Process Managers, and Process Operators in delivering improvement.  Remember, the journey to excellence is continuous and starts with a single step – adopting a process-oriented mindset.

 Here are some related resources that you may be interested in:

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.


More from PMI:


Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.


The Power of Retrospectives24 Jan 202400:12:17

We’re seeing a growing recognition of the power of reflection in today’s fast-paced world, where the delivery of improved performance through every project is more crucial than ever. 

Join PMI Director Consultant Sean Buckland for a timely reminder of the power of Retrospectives in helping Lean Six Sigma improvement teams overcome project challenges earlier and achieve better results.

Here are some related resources that you may be interested in:

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.


More from PMI:


Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.


Working Successfully With Your Sponsor10 Jan 202400:13:22

Whatever kind of change project you're working on, a good relationship with your sponsor is essential, but it isn’t necessarily easy.

PMI Director Consultant Sean Buckland is an expert on the practical aspects of working with project sponsors, so join us for an episode packed with insider tips on how to enable your sponsor to confidently address challenges and prioritise the needs of your project.

Are you looking for more support on working successfully with your sponsor?  Check out these additional resources:

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.


More from PMI:


Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.


Managing Variation in Customer Demand With Heijunka27 Dec 202300:14:42

Is your demand unpredictable and difficult to forecast?  You can reduce this challenge and improve your business efficiency by implementing a level scheduling system. 

Mastered by automotive giant Toyota, Heijunka is a Japanese term for ‘level’ or ‘flat’.  It’s about having complete visibility of the system and synchronizing the supply chain for a smooth flow of customer orders.  Join PMI Director Consultant Barry Byrne as he delves into the art of Heijunka and confesses that monotony is liberating when it comes to scheduling!

Here are some related resources that you may find interesting:

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.


More from PMI:


Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.


What is Lean Six Sigma?13 Dec 202300:10:02

Are you a Lean advocate, do you sit in the Six Sigma camp, or are you wondering what Lean Six Sigma is all about?

Join us for a whistlestop tour back to the origins of Lean and Six Sigma, as PMI Senior Consultant Damion Albinson shares how these two complementary techniques have been brought together to create a powerful customer-centric approach which can deliver maximum impact through improving both efficiency and quality. 

Has this episode piqued your interest?  Here are some more Lean Six Sigma essentials to explore:

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.


More from PMI:


Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.


How SMED Can Improve Setup Times29 Nov 202300:12:39

Are you in engineering or manufacturing?  Do you want to minimise downtime between changeovers?  Then this Lean tool is for you!

In this episode, Director Consultant Barry Byrne draws on his practical experience to discuss the SMED strategy for reducing changeover delays.  He talks about gathering operator feedback, channelling it to create innovative solutions, opening the door to increased production opportunities and empowering operators.

Interested in this topic?  Here are some related resources that you may find helpful:

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.


More from PMI:


Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.


Overall Equipment Effectiveness (OEE) to Measure Performance15 Nov 202300:13:05

Do you want to know how effectively your system delivers value to its customers?  What are your measures for availability, productivity, and quality telling you?

Join us as PMI Director Consultant Barry Byrne talks about OEE, and highlights the significance of having a robust data collection process, which allows for a better understanding of the “six big losses” when output isn’t as expected or on schedule.

Want to know more about this topic?  Check out these related resources:

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.


More from PMI:


Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.


Dr Deming - A Relevant Philosophy for Today? With Jan Gillett01 Nov 202300:13:40

In this special episode of Uncommon Sense, we’re joined by former PMI Deputy Chairman Jan Gillett as we commemorate 30 years since the passing of the father of quality management, Dr. W. Edwards Deming.

Jan vividly recalls the profound impact Dr. Deming had on him from their very first meeting at a conference in 1987.  He shares how this encounter was a turning point, challenging his conventional thinking and inspiring him to make a difference in his own company.

Join us as we dive into Deming’s lasting legacy in the business world and how his philosophies continue to inspire and guide us today.

More resources that you may find interesting:

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.


More from PMI:


Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.


Process Redesign and the 5Rs18 Oct 202300:15:12

The 5Rs will help you work more efficiently and effectively, offering a structured way to analyse and improve processes. 

So, as you carry out your work today, think about this one simple question: is this process step delivering value to our end customer?  If the answer is no - however important or necessary it might be - it is still some form of waste which we should seek to eliminate or minimise, PMI Director Consultant Sean Buckland reminds us. 

Join us for top tips and practical examples as we explore how you can make the most of this straightforward yet powerful tool for successful process redesign.

Ready to roll up your sleeves and get stuck in?  Here are some more resources on the 5Rs to help you get started:

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.


More from PMI:


Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.


Kanban - Triggering Optimal Levels of Inventory04 Oct 202300:13:05

Kanban is all around us, although sometimes we don’t notice it.  Its purpose is to provide a signal, in a Pull system, underpinning a just-in-time approach to work and avoiding overproduction and waste.  It helps to ensure you have only what you want, only when you need it.

Join PMI Director Consultant Barry Byrne as he talks about Kanban as a crucial communication method, helping to synchronise our entire system, from supply chain to the customer.

Here are some more resources that you may find interesting:

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.


More from PMI:


Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.


A Model for Improvement at Any Level22 Jul 202400:10:57

How will you know that your reinvigorated strategy is an improvement?  Join PMI Partner Consultant Des Kelly in the next episode of our strategy-focused mini-series as he delves into the art of defining clear, actionable objectives. 

Discover how to harness the power of the 3 Question Model from Nolan and Provost to sharpen your strategy, as Des guides you through the essential questions: ‘What are we trying to accomplish?’, ‘How will we know that change is an improvement?’, and ‘What changes can we make that will result in improvement?’.  Tune in to unlock the secrets to crafting a strategy that delivers real results.

Are you ready to transform your strategy?  PMI’s skilled consultants can help you turn your Goals into Results, assisting you at every stage from conception through to implementation.  Learn more at https://pmi.co.uk/consultancy/#strategy 

More resources to help you develop a strategy that delivers results:


PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.


More from PMI:


Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.


System Transformation Using TPM20 Sep 202300:14:09

Join us as we dive into the fascinating world of Total Productive Maintenance (not to be confused with Total Preventative Maintenance), and its game-changing impact on business operations.

Whether you’re in the manufacturing or service industry, every cog in the machine plays a vital role in optimising value stream flow and achieving TPM excellence.  

PMI Director Consultant Barry Byrne explores the need for a mindset shift among employees to create the culture of collaboration that’s crucial for success, the power of harnessing data to make informed decisions in TPM implementation, and what you need to think about when striving for perfect operations.

Here are some more resources that you may find interesting:

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.


More from PMI:


Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.


The Utilisation Measure – Aligning to Flow and Lean Principles06 Sep 202300:11:15

A gauge of work completed compared to available capacity, the Utilisation Measure is a commonly used Key Performance Indicator.  But in this thought-provoking Uncommon Sense episode, PMI Senior Consultant Damion Albinson sheds light on how this measure, while popular, can sometimes hinder the achievement of flow in Lean businesses.

Sharing a compelling case study to illustrate, Damion explains how the Utilisation Measure's focus on constant busyness can lead to inefficiencies and missed opportunities.  So listen now to hear more on why your organisation should prioritise flow over utilisation to achieve results.

Interested to learn more?  Here are some related resources:

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.


More from PMI:


Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.


Throughput Yield: Right First Time?23 Aug 202300:14:27

It’s one of the top 3 calculations that supervisors and managers should have at their fingertips, according to PMI Director Consultant, Barry Byrne.  Throughput yield - the percentage of work completed successfully at any given process step – is a crucial metric when striving for perfection.

Join Barry as he discusses the hidden costs of defects and rework, including implications for improving customer experience, and shares an enlightening example of how yield analysis can uncover upstream causes of productivity issues.

Here are some related resources to support your improvement work:

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.


More from PMI:


Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.


Developing Customer Insight Using Value Proposition Statements09 Aug 202300:14:45

More than just a tagline or a sales pitch, the Value Proposition Statement is a tool for alignment and clarity, serving as a compass, guiding us towards delivering what our customer truly values.  And if your process isn’t delivering value to the customer?  It should be turned off or redesigned to meet the customer’s needs, PMI Director Consultant Dennis Crommentuijn-Marsh tells us.

Tune in for more top tips and practical examples as we discuss Value Proposition Statements and how they impact business success.

Here are more free resources to help you construct your Value Proposition Statement:

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.


More from PMI:


Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.


Understanding the Voice of the Customer26 Jul 202300:15:37

Direct, indirect, internal, external, regulatory, people who think they’re customers because they have authority, and ironically, customers who don’t even know that they’re customers.  Identifying the true customer(s) of a process from amongst an array of possibilities is key to the effective use of this tool for uncovering improvement opportunities.

Join PMI Director Consultant Sean Buckland as he explores this challenge and shares fascinating examples of using Voice of the Customer to reveal what a customer truly values, even when they may not know it themselves.  Don’t miss his explanation of the difference between satisfaction and value, and his radical advice for what to do when you can’t identify the customer of a process.

Want to know more about Voice of the Customer?  Here are more helpful resources:

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.


More from PMI:


Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.


Mood's Median Test and ANOVA12 Jul 202300:15:37

How do you know that performance data is accurate?  Are you sure there aren’t, in fact, a series of processes hiding behind your process, distorting your measurement results?

Mood's Median Test and ANOVA are statistical tools that will give you confidence in your measures, helping you to focus your improvement work.

“I can’t imagine working on an improvement project without them”, PMI Director Consultant Sean Buckland tells us, as he demonstrates how they help us to understand complex systems, and shares his 3 top tips for helping you to apply these clever tools to best effect.

Interested in this topic?  Here are more PMI resources that you may find helpful:

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.


More from PMI:


Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.


Why The 5 Whys Are The Mindset You Need28 Jun 202300:13:49

5 Whys is a great problem-solving tool for improvement projects, and it can also be invaluable in your day-to-day work to understand root causes when things go wrong, as they do from time to time!

At first glance, it may seem a simple tool, but as Senior Consultant Damion Albinson says, it’s a lot more powerful than simply asking "Why?".  Listen in as he shares his top tips to make sure you're getting the most out of 5 Whys, including to never be satisfied with the first suggestion and how to dig deeper to really get to the root cause of a problem to prevent it from ever recurring.

Is this the tool you need?  Here are some more helpful resources to get you started:

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.


More from PMI:


Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.


How to Get The Best Out of Your Sponsor14 Jun 202300:14:40

Ensure a productive and successful partnership with your sponsor and achieve more with your next improvement project.

PMI Director Consultant Warren Knight shares his 5 top tips on what you need from your sponsor, plus how to build a strong relationship with them so that together you can achieve your project goals.

Want to know more about this topic?  Check out these related resources:

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.


More from PMI:


Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.


Scatter Diagrams For Visualising Relationships31 May 202300:13:35

Avoid wasting time on ineffective improvement strategies by using scatter diagrams to visually prove or disprove your theories.

PMI Senior Consultant Damion Albinson delves into the fascinating world of this underappreciated improvement tool to reveal why it’s invaluable for investigating variations in output.   But beware – he also warns not to extrapolate beyond the data and stresses the importance of having enough samples.

Learn more about using graphs to make an impact with these related resources:


PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.


More from PMI:


Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.


Encouraging Divergent Thinking with Cause and Effect17 May 202300:14:08

Do you need to identify potential causes of an undesirable effect or problem?  Then you're in luck because in this episode of PMI's Uncommon Sense podcast, PMI Senior Consultant Damion Albinson talks about the Cause and Effect Diagram.

To really get to the bottom of a problem it’s crucial to avoid jumping straight to solution mode, Damion warns us.  Instead, focus on divergent thinking to generate a broad range of potential causes, before using PDSA to validate the most likely.  Listen now for some great tips on how to get the most from this powerful tool.

Here are some helpful resources to get you started:

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.


More from PMI:


Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.


Organise and Sequence Improvement Ideas Using AD and ID20 Jul 202400:12:22

Developing a successful strategy requires the transformation of abstract ideas into actionable plans, and this is where the Affinity Diagram and the Interrelationship Diagraph are invaluable.

Join us for the sixth episode of our strategy-focused mini-series as we move on to top tools for establishing the end goals and objectives.  PMI Partner Consultant Des Kelly reveals how AD and ID can foster consensus among senior leadership teams and pinpoint key drivers through converting qualitative insights into structured, strategic objectives.

Are you ready to transform your strategy?  PMI’s skilled consultants can help you turn your Goals into Results, assisting you at every stage from conception through to implementation.  Learn more at https://pmi.co.uk/consultancy/#strategy 

More resources to help you develop a strategy that delivers results:


PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.


More from PMI:


Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.


Knowing Your Internal Customer03 May 202300:09:51

All business improvement is geared around doing a better job for your end customer.  But in reality, so much of what you work on isn’t directly affecting them, so it’s just as important to know your internal customer.

In this episode, PMI Senior Consultant Damion Albinson talks about techniques for recognising who your internal customers are, and offers some great advice on how to understand their requirements.

Want to know more about working with your internal customers?  Check out these PMI resources:

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.


More from PMI:


Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.


Key Steps to Successful Project Planning19 Apr 202300:14:16

We have an innate ability to manage our personal lives successfully, but as observed by PMI Director Consultant Barry Byrne, we’re sometimes reluctant to apply the same planning approach to our process improvement projects.

Join Barry as he talks about the value of good project planning, its impact on the outcomes we’re looking to achieve, and its importance for project success.

Listen out for his 3 key steps for effective project planning.


Want to know more about project planning?  Check out these helpful resources - available free of charge in the PMI Knowledge Hub:

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.


More from PMI:


Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.


The Who, the Why & the How of Engaging Stakeholders05 Apr 202300:14:12

The majority of problems you face in your organisation are likely to be systemic, manifest across multiple parts of the business, and will have a number of root causes.  Therefore, it's essential to build great stakeholder relationships in support of your Process Improvement work.

In our latest episode of Uncommon Sense, PMI Director Consultant Barry Byrne provides great insight into thinking about a constituency of system-wide stakeholders who you need to work with, and how to engage them effectively so that you can drive change and achieve great results.



Could your stakeholders be better engaged?  Here are some more helpful resources:

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.


More from PMI:


Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.


Don’t jump, test first! Piloting Solutions for Maximum Impact22 Mar 202300:12:49

You’ve done a great job of diagnosing the problem;  you’ve identified the waste, and you’re feeling really enthusiastic about the solution you've designed.  So why not just go for it?

In this episode of Uncommon Sense, Director Consultant, Dennis Crommentuijn-Marsh, encourages you not to jump from solution to implementation, but to test first, even when you think you’ve got the right solution.

Dennis explores how to approach testing the right way, as well as sharing some great stories of what not to do!

Here are some more helpful resources to support you on your improvement journey:

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.


More from PMI:


Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.


Visual Management: You Can't Manage What You Can't See08 Mar 202300:15:50

When Visual Management is done well, it has a simple elegance about it that helps you to understand how to best manage your work.

PMI Director Consultant, Sean Buckland, talks about taking the time to work out what really matters, and how you can use Visual Management to see performance at a glance, enabling you to focus on making the day-to-day work well.



Feeling inspired?  Here are some helpful resources to get you started:

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.


More from PMI:


Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.


Idea Generation For Better Solutions22 Feb 202300:14:10

Join Dennis Crommentuijn-Marsh, Director Consultant and enthusiastic innovator, as he talks about the joy and the fun of using Idea Generation to find solutions to challenges when the answer doesn’t present itself naturally. 

Listen now to discover how a structured approach to Idea Generation can often result in a better outcome than you ever thought possible, with enormous benefits for your organisation.

Ready to get creative?  Here are some free resources for inspiration:

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.


More from PMI:


Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.


Quick Wins For Early Success08 Feb 202300:14:47

We all love Quick Wins.  And in the world of Process Improvement, they help you maintain motivation to get the maximum benefit and return for the work you do.  But how do we define a Quick Win, and how are they different from fixing the overall process?

Join PMI Senior Consultant Damion Albinson as he talks about identifying the small changes that can make significant impacts, and how to make sure you don’t miss out on your Quick Wins in pursuit of the Big Wins!

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.


More from PMI:


Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.


Why Your Process Needs a SIPOC25 Jan 202300:12:59

A SIPOC can reveal what you don’t know about your process, as well as gather together what you do.  It’s very much about setting the context for the improvement work you’ll be undertaking, says PMI Director Consultant, Barry Byrne.  So why is creating a SIPOC a step that’s so often skipped?

Join us as we take a deep dive into this valuable tool, and discuss why your process needs a SIPOC.

Create your SIPOC today.  Here are some free PMI resources to help you get started:

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.


More from PMI:


Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.


Going to Gemba11 Jan 202300:13:41

See for yourself how a process is operated by going to Gemba – ‘the real place’ where the work happens.

PMI Director Consultant Dennis Crommentuijn-Marsh has certified scores of Lean Six Sigma projects and can easily recognise those which started with a Gemba Walk.  To the improvement practitioner, it’s a positive enquiry to learn from the experts that run the process, but how do you handle the concerns of Process Operators who may fear repercussions or ulterior motives?

Find the answer to this and many other tips and tricks for getting the most from your Gemba walk in this episode of Uncommon Sense. 

Are you preparing to go to Gemba?  Here are more resources to help you do it effectively:

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.


More from PMI:


Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.


Selecting a Problem28 Dec 202200:14:29

The starting point for any project-based improvement effort, your Problem Statement should be a concise description of the issue to be solved.  Sounds simple, right?  But using this fundamental tool correctly is a common stumbling block amongst practitioners, PMI Senior Consultant Damion Albinson tells us.  

So set your project up for success from the very start; join us as Damion shares real examples of what a problem statement is and isn’t, and how to make sure you get it right.

Ready to kick off a new improvement project?  Check out these helpful guides to get you started:

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.


More from PMI:


Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.


Use Force-Field to Understand the Perspectives, Actions and Consequences of Change18 Jul 202400:08:49

Are you aware of the invisible forces shaping the success or failure of your organisation's strategic goals?

PMI Partner Consultant Des Kelly delves into the transformative power of the Force Field Analysis tool as our strategy-focused mini-series continues.  The conversation illuminates how this tool can uncover the driving and hindering forces that can significantly impact your organisation’s objectives. Highlighting the critical role of balanced group discussions and the inclusion of diverse perspectives, Des offers valuable insights into leveraging Force Field Analysis for strategic advantage.

Are you ready to transform your strategy?  PMI’s skilled consultants can help you turn your Goals into Results, assisting you at every stage from conception through to implementation.  Learn more at https://pmi.co.uk/consultancy/#strategy 

More resources to help you develop a strategy that delivers results:


PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.


More from PMI:


Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.


Visualising with Value Stream Mapping14 Dec 202200:09:28

Waste identification and elimination is a life’s work, but collate where your customer sees the value into a single visualisation of your end-to-end process, and you’ll have an extremely powerful tool to help you get started.

Join PMI Director Consultant Barry Byrne, self-confessed super fan of the Value Stream Map, as he talks about the benefits of being able to see how your work works across functions to deliver exactly what your customer is looking for.  But, he asks, where in our business system is the health of those cross-functional relationships nurtured - who's the guardian of those interdependencies?

Ready to find the waste in your system?  Here are more helpful resources on Value Stream Mapping.

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.


More from PMI:


Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.


PDSA and Disconfirming Evidence 30 Nov 202200:15:28

PDSA – Plan, Do, Study, Act – the iterative four-stage thinking model for delivering change.

Contrary to common sense, this robust framework actually begins with ‘Study’, PMI Senior Consultant Damion Albinson reminds us.  Study the situation and involve the people who operate the process to generate hypotheses with the potential for improvement.  However, the sometimes uncomfortable truth is that disproving what we thought sounded perfectly plausible is when the real learning happens…

Join Damion as he reveals the subtleties of the PDSA model, and how you may already have the disconfirming evidence you need. 

Hungry for more on PDSA?  Check out these related resources: 

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.


More from PMI:


Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.


Taking Out Waste May Not Make You Lean16 Nov 202200:12:23

The dogged pursuit of finding and eliminating the eight deadly wastes from your processes – it’s the classic Lean theory, with a proven track record for success.

So the statement posed by PMI Senior Consultant Damion Albinson – “taking out waste may not make you Lean” is contentious at best.  But consider this:  where do your activities fit within the overall program of improvement, and how do you know that the changes you’ve worked hard to achieve haven’t caused a bottleneck in another part of the system?

Join Damion as he thinks about Lean in the context of the entire value stream, and how the biggest gains to be found in Lean improvement might not be in the most obvious places.

Is Lean improvement the approach for you?  Here are some helpful Lean resources:

•  8 Wastes Toolbox: a quick and easy guide to help you identify waste in your processes
•  Value Stream Mapping - from our Lean Six Sigma Green Belt training
•  Rework – The Hidden Factory:  a recording of our webinar

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.


More from PMI:


Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.


The Humble Pareto16 Nov 202200:14:22

Are you seeing so many opportunities for improvement that you just don’t know where to start?

Don’t fall into the trap of prioritising projects where people are shouting loudest, or wasting time with complex cost-benefit analysis, PMI Director Consultant Sean Buckland tells us - you need the help of the humble Pareto Chart.  Undervalued by many, this straightforward tool will help you to identify the vital few issues that you need to focus your improvement efforts on to generate the biggest wins.

The benefits are wide and deep, so listen now to hear why you should master this important tool today.

Already convinced that this is the tool for you?  Learn more about how to use it to make an impact here:

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.


More from PMI:


Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.


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Podcast Uncommon Sense - Tools to Improve your Work Forever par Process Management International (PMI) Épisodes | My Podcast Data