Uncommon Sense - Tools to Improve your Work Forever – Détails, épisodes et analyse

“Does Lean apply to me?  It’s fine for manufacturing, but I work in the service industry.”

Join Niall Coney, Consultant at PMI, as he challenges widespread misconceptions about Lean practices, exploring the origins and core principles, and highlighting their broader applicability. By emphasising the critical importance of understanding the "why" behind these tools, he offers compelling, real-world examples of their successful use in service contexts.

Packed with thought-provoking insights and actionable book recommendations, this is an unmissable episode for service industry professionals looking to enhance their Lean expertise.  

Related resources:

• On-Demand Webinar: Manufacturing vs Service Process Improvement
• Podcast: Taking Out Waste May Not Make You Lean
• On-Demand Webinar: Lean vs Six Sigma - Two sides of the same coin?

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.

More from PMI:

• Dive into our Knowledge Hub for more tools, videos, and infographics
• Join us for a PMI LIVE Webinar
• Follow us on LinkedIn

Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.

• Explore On Demand >>
• Explore Distance Learning >>

The way you present your project achievements could be the difference between driving impactful change and losing your audience entirely.

Delve into the critical art of effectively communicating results with PMI Director Consultant Dennis Crommentuijn-Marsh. Drawing from his extensive experience and lessons learned, he offers practical advice on structuring presentations for maximum impact. Gain valuable insights on customising language to resonate with your audience and aligning your message with key organisational metrics.

Related resources:

• Brace for Impact!
• Celebrating Success, Learning from Failure
• Delivering Successful Presentations

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.

More from PMI:

• Dive into our Knowledge Hub for more tools, videos, and infographics
• Join us for a PMI LIVE Webinar
• Follow us on LinkedIn

Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.

• Explore On Demand >>
• Explore Distance Learning >>

Have you ever questioned if your work is truly aligned with your customer's needs?

Drawing on a coaching experience where a project team faced this very challenge, PMI Director Consultant Sean Buckland underscores the importance of defining value from the customer's perspective and differentiating it from the business's voice.  Tune in for insights on identifying barriers and setting meaningful objectives for sustainable success.

Related resources:

• Podcast: Understanding The Voice of The Customer 
• On Demand Webinar: Improving Through the Voice of the Customer 
• Blog: Link Measures to The Voice of Your Customer 

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.

More from PMI:

• Dive into our Knowledge Hub for more tools, videos, and infographics
• Join us for a PMI LIVE Webinar
• Follow us on LinkedIn

Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.

• Explore On Demand >>
• Explore Distance Learning >>

Unlock the power of intrinsic motivation to engage your team in change.

Join PMI Director Consultant and experienced Executive Coach Warren Knight as he shares valuable insights into the psychology of change. You’ll discover practical tips for empowering your team to not only accept but wholeheartedly embrace change to achieve organisational goals.

More resources you may find useful:

• On Demand Webinar: Leading Leaders: How to Organise your Organisation in Change  
• Infographic: The Response to Change Model 
• Podcast: How Effective Leaders Support a Learning Organisation 

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.

More from PMI:

• Dive into our Knowledge Hub for more tools, videos, and infographics
• Join us for a PMI LIVE Webinar
• Follow us on LinkedIn

Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.

• Explore On Demand >>
• Explore Distance Learning >>

Navigate the complexities of Control Charts with ease, as we clear up some common misconceptions. 

Drawing from years of experience reviewing, coaching, assessing, and approving projects, PMI Director Consultant Dennis Crommentuijn-Marsh reveals the most frequent mistakes he encounters so that you can recognise and avoid them in your own work. Whether you’re a seasoned pro or just starting out with control charts, this essential listen will enable you to confidently apply this key improvement tool to enhance your business processes.

More resources you may find useful:

• Infographic: Control Charts - A Short Journey Through the Basics 
• Blog: 5 Flowchart Challenges You’ll Want Your Team to Know About 
• On Demand Training: Lean Six Sigma Yellow Belt 

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.

More from PMI:

• Dive into our Knowledge Hub for more tools, videos, and infographics
• Join us for a PMI LIVE Webinar
• Follow us on LinkedIn

Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.

• Explore On Demand >>
• Explore Distance Learning >>

Is your data telling the right story?  The shift from simple data tables to Control Charts is more than a mere change in data representation; it's a transformative step towards data-driven decision-making.  This progression, PMI Director Consultant Dennis Crommentuijn-Marsh explains, stems from a growing awareness of variation and its impact on our processes.

Join us for a powerful learning opportunity, as we share examples from clients around the world who have navigated the discomfort of evolving to Control Charts, and the profound insights they have revealed into their business performance.

Here are some more resources on this topic:

• Infographic: Control Charts - A Short Journey Through the Basics 
• Video: Control Charts in Action 
• On Demand Training: Lean Six Sigma Yellow Belt 

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.

More from PMI:

• Dive into our Knowledge Hub for more tools, videos, and infographics
• Join us for a PMI LIVE Webinar
• Follow us on LinkedIn

Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.

• Explore On Demand >>
• Explore Distance Learning >>

Beyond its value as a statistical tool, the Control Chart is a symbol of excellence in operational efficiency and quality management that has shaped the world of Continuous Improvement.

As we celebrate 100 years of Control Charts, PMI Director Consultant Dennis Crommentuijn-Marsh explores the history of Shewhart’s enduring legacy and gift to quality. 

Here are some more resources that you may find interesting:

• On Demand Webinar: Understanding Performance Using Control Charts 
• Blog: 5 Challenges of Embedding Control Charts in Daily Process Management 
• On Demand Training: Lean Six Sigma Yellow Belt

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.

More from PMI:

• Dive into our Knowledge Hub for more tools, videos, and infographics
• Join us for a PMI LIVE Webinar
• Follow us on LinkedIn

Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.

• Explore On Demand >>
• Explore Distance Learning >>

Effective leaders recognise that their organisation's ability to improve is fundamentally based upon its ability to learn. 

In this thought-provoking episode of Uncommon Sense, we delve into the transformative role leaders play in empowering teams to apply knowledge consciously, as PMI Director Consultant Warren Knight explains the changes you’ll need to make to transform learning from conceptual theory to embedded knowledge.

Here are some more resources on this topic:

• Blog: Learn Knowingly 
• On Demand Webinar: Celebrating Success, Learning from Failure 
• Blog: I Didn’t Tell You Because You Didn’t Ask! 

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.

More from PMI:

• Dive into our Knowledge Hub for more tools, videos, and infographics
• Join us for a PMI LIVE Webinar
• Follow us on LinkedIn

Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.

• Explore On Demand >>
• Explore Distance Learning >>

Process Operators are not just cogs in the machine.  They’re the heartbeat of an organisation; executing core processes and directly influencing the value delivered to customers.   Their work is vital, and as such, it demands a focus on standardisation, maintenance, and Continuous Improvement. 

Join PMI Senior Consultant Damion Albinson as he discusses the role of the Process Operator, including why it’s crucial that they’re engaged in standardisation and improvement activities, and the challenges of operators preferring to do things their own way.

Here are some more resources on this topic:

• Podcast: Mastering Process Management  
• Infographic: Key Roles in Process Management and Improvement 
• On Demand Webinar: Every Day Tools for Daily Process Improvement 

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.

More from PMI:

• Dive into our Knowledge Hub for more tools, videos, and infographics
• Join us for a PMI LIVE Webinar
• Follow us on LinkedIn

Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.

• Explore On Demand >>
• Explore Distance Learning >>

Variation represents chaos and unpredictability.  So in our business systems, which require consistency and repeatability to enable improvement, the concept of variation and its impact on performance is crucial for our Leaders to grasp.

Packed with eye-opening analogies, Director Consultant Warren Knight explains the complexities of variation, the significance of control charts and the long-term view, and why tampering with the system without understanding the root causes of variation is a no-go.

Here are some additional resources that you may find interesting:

• Podcast: Systems Thinking from a Leadership Perspective 
• Video: Control Charts in Action 
• Blog: 5 Things Every Leadership Team Should Know 

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.

More from PMI:

• Dive into our Knowledge Hub for more tools, videos, and infographics
• Join us for a PMI LIVE Webinar
• Follow us on LinkedIn

Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.

• Explore On Demand >>
• Explore Distance Learning >>