Explorez tous les épisodes du podcast Treat Your Business
| Titre | Date | Durée | |
|---|---|---|---|
| S4 EP18 Should You Raise Your Prices in January? Decide Now. | 21 oct. 2026 | 00:20:14 | |
I'd love to hear from you 'text the show' If you’re thinking about putting your prices up in January, now is the time to decide — not the week before Christmas when you’re exhausted and rushing. In this episode, Katie breaks down how to make a price increase decision based on your numbers (not emotion), what to review before you change anything, and how to communicate it clearly and confidently to patients and your team. Katie also shares a real behind-the-scenes moment from her clinic that highlights a key leadership distinction: being informed isn’t the same as being needed — and why building a business that runs without you is part of the bigger picture. Want your clinic year planned so quiet months never catch you out? Apply for Katie's Plan - Katie personally reviews your clinic and gives you your next three moves. Free, two slots a week: https://thrive-businesscoaching.com/katies-plan Resources & Links: Apply for Katies Plan for Your Clinic: https://thrive-businesscoaching.com/katies-plan Subscribe to our Channel on Youtube: https://www.youtube.com/@thrivebizcoach?sub_confirmation=1 Website: https://Thrive-businesscoaching.com Free Resources: https://treatyourbusiness.com Sponsor - Jane & MBST Practice management software that brings scheduling, charting, billing, payments, and patient communication into one connected system so you can reduce admin and focus on patient care. Book a Demo > https://meetings.jane.app/meetings/jane-app-uk/uk-demo MBST is non-invasive cell regeneration technology, trusted since 1998, backed by peer-reviewed research. Deliver lasting results and give your clinic the edge. Enquire via the website > https://mbst.health | |||
| S11 EP05 How to Plan Your Clinic Year So Quiet Months Never Surprise You | 14 oct. 2026 | 00:32:48 | |
I'd love to hear from you 'text the show' In this episode, Katie explains why a quiet January is rarely created in January. If you are looking at gaps in the diary and panicking, you are already too late, because the results you are seeing today were usually created by decisions made 8 to 12 weeks ago. Katie introduces a new weekly segment, The Clinic Pulse, sparked by the latest Lloyds Bank Business Barometer showing a drop in UK business confidence. Her point is that uncertainty often makes owners freeze, but “let’s see what happens” is not a strategy. You cannot control the economy, but you can control your numbers, your capacity, your marketing, your hiring, and whether you wait until the diary is empty before you act. The deep dive is a practical framework for stopping predictable problems from feeling like surprises. Katie breaks down how to plan across the next 12 months by looking at five layers: revenue, capacity, marketing, people, and you as the CEO. She shares how to use past data to spot patterns, reverse engineer targets, plan marketing ahead of demand, recruit before you are desperate, and put your life into the plan so the business supports the life you actually want. To close, Katie introduces a new “Before I Go” moment, sharing something personal and unrelated to clinics. This week she is planning her mum and dad’s joint 70th birthday and navigating the fine line between making it special and not making “a fuss”, plus a family trip to Norfolk that, of course, already has a spreadsheet. Want your clinic year planned so quiet months never catch you out? Apply for Katie's Plan - Katie personally reviews your clinic and gives you your next three moves. Free, two slots a week: Apply here: https://thrive-businesscoaching.com/katies-plan Resources & Links: Apply for Katies Plan for Your Clinic: https://thrive-businesscoaching.com/katies-plan Subscribe to our Channel on Youtube: https://www.youtube.com/@thrivebizcoach?sub_confirmation=1 Website: https://Thrive-businesscoaching.com Free Resources: https://treatyourbusiness.com Sponsor - Jane & MBST Practice management software that brings scheduling, charting, billing, payments, and patient communication into one connected system so you can reduce admin and focus on patient care. Book a Demo > https://meetings.jane.app/meetings/jane-app-uk/uk-demo MBST is non-invasive cell regeneration technology, trusted since 1998, backed by peer-reviewed research. Deliver lasting results and give your clinic the edge. Enquire via the website > https://mbst.health | |||
| S6 EP30 The £10K Email: Stop Chasing Strangers & Sell to the Patients You Already Have | 07 oct. 2026 | 00:18:26 | |
I'd love to hear from you 'text the show' In this episode, Katie shares how one email generated over £10,000 in clinic revenue, and why the email itself was not the reason it worked. The real shift happened before she hit send: she created the right offer for the right people, and she focused on the audience already in her world instead of chasing strangers through more ads, more followers, and more “new leads”. Katie takes you back to the 3:00am moment that sparked the idea. Her clinic was about to lose a major service line, wiping out £130K+ of revenue over the next 12 months, while she was also bringing in a new clinical lead with no client base. She needed a way to protect cash, fill diaries, and create momentum fast, without relying on complicated funnels or months of marketing. That is where the Movement MOT was born. A preventative, premium style appointment designed to sit in the gap between “I’m injured and need physio” and “I’m fine”. Katie explains how it gave existing patients a new reason to come back, how she positioned it, and she reads the exact email she sent to her active database. You will also hear the numbers behind the campaign, including open rates, bookings, and the conversion rate into further treatment, which is where the real commercial impact came from. Katie’s bigger point is simple: most established clinics are already sitting on valuable assets that are underused. Your database, your reputation, your existing patients, your team, your space, and your expertise. Instead of asking only “How do I get more leads?”, she challenges you to ask “How do I create more value for the people who already know and trust us?” and to build a patient journey that does not end at discharge, but continues through performance, prevention, and long term health. Resources & Links: Apply for Katies Plan for Your Clinic: https://thrive-businesscoaching.com/katies-plan Subscribe to our Channel on Youtube: https://www.youtube.com/@thrivebizcoach?sub_confirmation=1 Website: https://Thrive-businesscoaching.com Free Resources: https://treatyourbusiness.com Sponsor - Jane & MBST Practice management software that brings scheduling, charting, billing, payments, and patient communication into one connected system so you can reduce admin and focus on patient care. Book a Demo > https://meetings.jane.app/meetings/jane-app-uk/uk-demo MBST is non-invasive cell regeneration technology, trusted since 1998, backed by peer-reviewed research. Deliver lasting results and give your clinic the edge. Enquire via the website > https://mbst.health | |||
| S3 EP18 Clinic Owners: Your Attention Is Leaking Profit (Stop the Noise) | 30 sept. 2026 | 00:16:57 | |
I'd love to hear from you 'text the show' In this episode, Katie shares a simple but powerful shift she’s made recently to protect her focus and get her clarity back. After deleting Instagram (and LinkedIn) from her phone, she noticed how much mental space opened up. Less comparison, less noise, fewer open loops, and more ability to actually think. Not “busy thinking” about the 400 things on the to do list, but proper CEO thinking about what’s working, what’s not, what’s become unnecessarily complicated, and what decisions she’s been avoiding. Katie explains why most established clinic owners are not short of information. You’ve listened to the podcasts, bought the books, joined the groups, done the courses, and your team is sending you ideas too. The problem is that more information does not automatically create clarity. At a certain point it creates noise, and that noise chips away at your executive function and decision making. She calls this cognitive debt, the build up of mental tabs that stay open and quietly drain your attention. She also unpacks how comparison changes as your clinic grows. The finish line keeps moving, and social media gives you access to thousands of other people’s “success” every single day. That can lead you to make decisions for their business, not yours, without knowing their profit, cash position, workload, or whether they even like the life they’ve built. Katie’s reminder is simple: your attention is an asset, and in a bigger business it is one of the most valuable resources you have. Every time you give it to noise, you are choosing not to give it to the thing that actually needs you. To make this practical, Katie sets a challenge for the next seven days. Notice every time you instinctively reach to fill a gap and leave the gap. No Instagram, no emails, no podcasts, no WhatsApp. Just space to think and see what comes up. She also shares what she’s put in place for 2027: a protected CEO week every month, with no meetings and no delivery, so she has consistent time to think, simplify, and make better decisions for the business. Resources & Links: Apply for Katies Plan for Your Clinic: https://thrive-businesscoaching.com/katies-plan Subscribe to our Channel on Youtube: https://www.youtube.com/@thrivebizcoach?sub_confirmation=1 Website: https://Thrive-businesscoaching.com Free Resources: https://treatyourbusiness.com Sponsor - Jane & MBST Practice management software that brings scheduling, charting, billing, payments, and patient communication into one connected system so you can reduce admin and focus on patient care. Book a Demo > https://meetings.jane.app/meetings/jane-app-uk/uk-demo MBST is non-invasive cell regeneration technology, trusted since 1998, backed by peer-reviewed research. Deliver lasting results and give your clinic the edge. Enquire via the website > https://mbst.health | |||
| S4 EP17 Where’s the Cash? The Growth Trap Clinic Owners Miss | 23 sept. 2026 | 00:32:55 | |
I'd love to hear from you 'text the show' In this episode, Katie shares what’s been going on behind the scenes over the last few months and the big leadership lessons that have come with running two businesses while raising a one-year-old. She unpacks why growth isn’t always about adding more space, more staff, more services, or more complexity and why that “more, more, more” approach can quietly drain your cash and your capacity. Katie breaks down the difference between growth and expansion, and why so many clinic owners increase the “size of the shoe” (assets and overheads) before they’ve fully maximised the “size of the foot” (utilisation, conversion, retention, diary structure, and revenue per square foot). She shares how she’s been challenging business decisions through the lens of simplification, including the reality that more rooms don’t automatically mean more profit, and a busy team doesn’t necessarily mean a high-performing business. She also explains why revenue stops being the score as you scale, and why the real framework to understand is assets → revenue → profit → cash. Because you can have a high-revenue clinic that’s permanently skint, and a smaller clinic that produces strong cash, less stress, and a better life. The key is learning which numbers actually show whether the machine is working, rather than relying on feelings like “we’re busy” or “the diary feels full.” Finally, Katie opens up a new opportunity for clinic owners who want clarity on what to do next. She’s opened two slots per week between now and Christmas where she’ll personally review your clinic and give you your next three moves, alongside what to stop doing so you can grow without more complexity. Apply via the link in the show notes. Apply here: https://thrive-businesscoaching.com/katies-plan Resources & Links: Apply for Katies Plan for Your Clinic: https://thrive-businesscoaching.com/katies-plan Subscribe to our Channel on Youtube: https://www.youtube.com/@thrivebizcoach?sub_confirmation=1 Website: https://Thrive-businesscoaching.com Free Resources: https://treatyourbusiness.com Sponsor - Jane & MBST Practice management software that brings scheduling, charting, billing, payments, and patient communication into one connected system so you can reduce admin and focus on patient care. Book a Demo > https://meetings.jane.app/meetings/jane-app-uk/uk-demo MBST is non-invasive cell regeneration technology, trusted since 1998, backed by peer-reviewed research. Deliver lasting results and give your clinic the edge. Enquire via the website > https://mbst.health | |||
| S12 EP40 Coaches Corner: Self Doubt Is Not a Stop Sign (Do This Instead) | 16 sept. 2026 | 00:27:21 | |
I'd love to hear from you 'text the show' In this episode, Katie sits down with holistic mindset coach Philippa to unpack why self-doubt shows up most when you’re about to grow and why it’s not a sign you’re doing it wrong. They explore how doubt often demands certainty before action, and why that need for “knowing how it will work out” keeps so many clinic owners stuck right at the point they’re ready to level up. Katie and Philippa explain that doubt isn’t something to eradicate. Instead, it’s often a beacon that you’re changing something meaningful. They talk about how the primitive brain reads change as threat, which is why doubt can feel like a full body experience and why comparison, scrolling, and “collecting evidence” that you’re not good enough can kick in fast. The key shift is learning to notice doubt without giving it authority, treating it as a pause rather than a full stop. They also break down what self-doubt can look like in real life: constant second-guessing, “what if” thinking, staying busy to avoid the real decision, blaming external factors, and getting trapped in patterns like “not enough time” or “not enough money.” Philippa shares practical ways to move through it, including lowering your stress response first, challenging the thought with “is that true?”, and breaking big decisions into tiny next steps so you can keep moving even when certainty isn’t available. Finally, Katie encourages listeners who feel stuck in that messy middle between where they are and where they want to be to take action and get support, rather than waiting for doubt to disappear. Because if you require certainty before you move, you’ll be waiting forever. Apply here: https://thrive-businesscoaching.com/katies-plan Resources & Links: Apply for Katies Plan for Your Clinic: https://thrive-businesscoaching.com/katies-plan Subscribe to our Channel on Youtube: https://www.youtube.com/@thrivebizcoach?sub_confirmation=1 Website: https://Thrive-businesscoaching.com Free Resources: https://treatyourbusiness.com Sponsor - Jane & MBST Practice management software that brings scheduling, charting, billing, payments, and patient communication into one connected system so you can reduce admin and focus on patient care. Book a Demo > https://meetings.jane.app/meetings/jane-app-uk/uk-demo MBST is non-invasive cell regeneration technology, trusted since 1998, backed by peer-reviewed research. Deliver lasting results and give your clinic the edge. Enquire via the website > https://mbst.health | |||
| S1 EP21 Stop Saying "I'm a Physio" — Say This Instead to Attract More Clients | 09 sept. 2026 | 00:27:18 | |
I'd love to hear from you 'text the show' In this episode, Katie digs into the second foundation of the Flywheel Method: the who. She explains why, at the point someone sees your marketing, they don’t yet see you as the expert, they don’t trust you, and they don’t believe you… so if you lead with what you do (physio, Pilates, massage), you’ll blend in with everyone else. Katie introduces the idea of perception vs reality: what your ideal client thinksthey need to solve their problem versus what you, as the expert, know they actually need. She shares why the “magic” happens in the overlap, where you speak to the conversation in your client’s head while still guiding them towards the right solution and outcome. Using examples like knee pain and pelvic floor dysfunction, she shows how clients aren’t buying sessions or classes, they’re buying their way out of a problem. She also breaks down how to become the “untouchable expert” by choosing who you want to work with, creating a clear method or process that makes you the supply to the demand, and building a market of one. Finally, Katie challenges pay-as-you-go pricing models, explaining how programmes and better conditions for delivery create better client outcomes, reduce churn, and allow you to charge based on the value and transformation you deliver. Apply here: https://thrive-businesscoaching.com/katies-plan Resources & Links: Apply for Katies Plan for Your Clinic: https://thrive-businesscoaching.com/katies-plan Subscribe to our Channel on Youtube: https://www.youtube.com/@thrivebizcoach?sub_confirmation=1 Website: https://Thrive-businesscoaching.com Free Resources: https://treatyourbusiness.com Sponsor - Jane & MBST Practice management software that brings scheduling, charting, billing, payments, and patient communication into one connected system so you can reduce admin and focus on patient care. Book a Demo > https://meetings.jane.app/meetings/jane-app-uk/uk-demo MBST is non-invasive cell regeneration technology, trusted since 1998, backed by peer-reviewed research. Deliver lasting results and give your clinic the edge. Enquire via the website > https://mbst.health | |||
| S10 EP06 MBST for Clinic Owners: The Missing Piece in Stubborn Cases (With Richard Evans) | 02 sept. 2026 | 00:20:01 | |
I'd love to hear from you 'text the show' In this episode, Katie is joined by Richard Evans, Clinical Lead at MBST Health UK, to explore what makes clinicians stand out and why being open minded can be a real competitive advantage in modern clinic care. Richard shares how he first came across MBST early in his physio career, why MBST works best as part of a wider treatment programme (not a replacement for good clinical reasoning), and what he sees across a growing UK network of clinics using the technology. They unpack why some clinicians dismiss new approaches too quickly, especially when something sits outside the “expected” pathway for stubborn or degenerative conditions. Using osteoarthritis as a clear example, Richard explains how traditional progression often feels like it only ends in injections and surgery, and why MBST can raise the ceiling on outcomes for the right patients when it is integrated properly. Katie and Richard also discuss how clinics can position MBST effectively, what needs to be in place before bringing it into a practice, and why the best results come from individualised care rather than cookie cutter protocols. Resources & Links: Apply for Katies Plan for Your Clinic: https://thrive-businesscoaching.com/katies-plan Subscribe to our Channel on Youtube: https://www.youtube.com/@thrivebizcoach?sub_confirmation=1 Website: https://Thrive-businesscoaching.com Free Resources: https://treatyourbusiness.com Sponsor - Jane & MBST Practice management software that brings scheduling, charting, billing, payments, and patient communication into one connected system so you can reduce admin and focus on patient care. Book a Demo > https://meetings.jane.app/meetings/jane-app-uk/uk-demo MBST is non-invasive cell regeneration technology, trusted since 1998, backed by peer-reviewed research. Deliver lasting results and give your clinic the edge. Enquire via the website > https://mbst.health | |||
| S9 EP08 Your Software Is Costing You Time and Money (Switch Without the Chaos) | 26 août 2026 | 00:30:04 | |
I'd love to hear from you 'text the show' In this episode, Katie is joined by Tom from the Jane UK team to talk about one of the biggest operational decisions clinic owners face: switching software. They unpack why changing systems feels so overwhelming, even when the new option is clearly better on paper, and why the real issue is not the software itself, it is the lack of time, headspace, and project planning most busy clinics have available. Katie and Tom explain that switching software needs to be treated like a proper business project, not a quick decision made on a whim. They discuss why many clinics only move part of their workflow across (like scheduling) and keep other parts elsewhere (like notes), and how that creates friction, workarounds, and admin overload. Tom shares a simple question to help you assess whether your current system is still fit for purpose: are you working with your software, or are you constantly working around it? They also dive into where software can create the biggest return on investment for clinic owners, especially when admin time and burnout are rising across teams. Tom introduces Jane’s AI Scribe feature for note-taking, how it works inside the charting area, and the safeguards that keep practitioners in control of what gets saved to the record. They cover the importance of thinking ahead to where your clinic is going in 6 to 12 months, and choosing systems that can support growth and complexity, rather than just patching today’s problems. Main Topics Covered:
Katie’s key takeaway: step back from the detail, decide where you want to be in six months, then work backwards with the right support. Book a Demo > https://meetings.jane.app/meetings/jane-app-uk/uk-demo jane.app/start THRIVE2MO - exclusive code for your listeners. Apply here: https://thrive-businesscoaching.com/katies-plan Resources & Links: Apply for Katies Plan for Your Clinic: https://thrive-businesscoaching.com/katies-plan Subscribe to our Channel on Youtube: https://www.youtube.com/@thrivebizcoach?sub_confirmation=1 Website: https://Thrive-businesscoaching.com Free Resources: https://treatyourbusiness.com Sponsor - Jane & MBST Practice management software that brings scheduling, charting, billing, payments, and patient communication into one connected system so you can reduce admin and focus on patient care. Book a Demo > https://meetings.jane.app/meetings/jane-app-uk/uk-demo MBST is non-invasive cell regeneration technology, trusted since 1998, backed by peer-reviewed research. Deliver lasting results and give your clinic the edge. Enquire via the website > https://mbst.health | |||
| S1 EP20 Bigger Is Not Better: How to Build Profit Into Every Transaction in Your Clinic | 19 août 2026 | 00:21:02 | |
I'd love to hear from you 'text the show' In this episode, Katie challenges clinic owners to stop chasing “bigger” and start building a business that actually serves them. She explains why profit isn’t something that happens at the end of the year, it’s a habit that needs to be built into every transaction, every service, and every decision you make. Katie breaks down the common trap of growth-first thinking: when bookings increase, expenses often rise to match, and you get locked into a more complex business without seeing any real improvement in take-home pay. She also explores why cashflow can feel stressful in both drought periods and busy periods, and how “bank balance accounting” leads to reactive decisions like taking on the wrong clients, throwing out last-minute promotions, or pulling tasks back onto your own plate. You’ll hear practical examples of how to identify what truly makes you profit (and what quietly drains your time and money), including a real story of room rental that created a net loss once time and overheads were accounted for. Katie also shares a simple “smaller plates” approach to money management by separating accounts for tax, profit, and operating expenses, so you can allocate profit intentionally and make decisions from clarity, not panic. Main Topics Covered:
Katie’s key takeaway: don’t feel overwhelmed, start somewhere, and get ruthless about where your time and energy goes so you can build a clinic and a life you love. Resources & Links: Apply for Katies Plan for Your Clinic: https://thrive-businesscoaching.com/katies-plan Subscribe to our Channel on Youtube: https://www.youtube.com/@thrivebizcoach?sub_confirmation=1 Website: https://Thrive-businesscoaching.com Free Resources: https://treatyourbusiness.com Sponsor - Jane & MBST Practice management software that brings scheduling, charting, billing, payments, and patient communication into one connected system so you can reduce admin and focus on patient care. Book a Demo > https://meetings.jane.app/meetings/jane-app-uk/uk-demo MBST is non-invasive cell regeneration technology, trusted since 1998, backed by peer-reviewed research. Deliver lasting results and give your clinic the edge. Enquire via the website > https://mbst.health | |||
| S1 EP19 How to Forecast Profit and Pay Yourself First | 12 août 2026 | 00:30:03 | |
I'd love to hear from you 'text the show' In this episode, Katie asks clinic owners a big question: are you being an ostrich with your numbers? She explains why looking at your bank balance or waiting for your year-end accounts keeps you reactive, and why you need a simple, repeatable way to track the right numbers regularly. Katie walks through a practical approach to forecasting based on profit (not just turnover), including treating the owner’s pay as a real business cost, working out the true top-line revenue you need, and then breaking that down into tangible targets like sessions per week or class attendance. She also covers how forecasting helps you plan for seasonality, capacity, recruitment, cashflow gaps (especially with insurance work), and better margins by focusing on efficiency and “lowest hanging fruit” improvements. Main Topics Covered:
Katie’s key takeaway: stop burying your head in the sand, commit time to knowing your numbers, and decide what you want to earn so you can build a clinic and a life you love. Apply here: https://thrive-businesscoaching.com/katies-plan Resources & Links: Apply for Katies Plan for Your Clinic: https://thrive-businesscoaching.com/katies-plan Subscribe to our Channel on Youtube: https://www.youtube.com/@thrivebizcoach?sub_confirmation=1 Website: https://Thrive-businesscoaching.com Free Resources: https://treatyourbusiness.com Sponsor - Jane & MBST Practice management software that brings scheduling, charting, billing, payments, and patient communication into one connected system so you can reduce admin and focus on patient care. Book a Demo > https://meetings.jane.app/meetings/jane-app-uk/uk-demo MBST is non-invasive cell regeneration technology, trusted since 1998, backed by peer-reviewed research. Deliver lasting results and give your clinic the edge. Enquire via the website > https://mbst.health | |||
| S9 EP07 The #1 growth lever most clinic owners ignore: front desk performance | 05 août 2026 | 00:36:49 | |
I'd love to hear from you 'text the show' In this episode, Katie Bell is joined by Charlie from Klatch.co.uk to unpack what’s actually working right now for clinic growth, and what’s just noise. They explore the reality of AI in clinic marketing, why direct bookings from AI search are still low but its influence is growing, and what clinic owners should focus on instead of chasing shiny new tools. Katie and Charlie also dive into the biggest lever most clinic owners overlook: front desk performance. From call handling and follow-up frameworks to booking journey friction, opening hours, and the “leaky bucket” effect, this conversation is packed with practical insights to help you convert more of the leads you’re already generating and build sustainable growth. Main Topics Covered:
Thank you for tuning into this episode of Treat Your Business. If you do nothing else after listening, take a look at your front desk and booking journey and ask yourself one question: where are the leaks in my bucket, and what systems could I tighten so I convert more of the leads I’m already generating? Apply here: https://thrive-businesscoaching.com/katies-plan Resources & Links: Apply for Katies Plan for Your Clinic: https://thrive-businesscoaching.com/katies-plan Subscribe to our Channel on Youtube: https://www.youtube.com/@thrivebizcoach?sub_confirmation=1 Website: https://Thrive-businesscoaching.com Free Resources: https://treatyourbusiness.com Sponsor - Jane & MBST Practice management software that brings scheduling, charting, billing, payments, and patient communication into one connected system so you can reduce admin and focus on patient care. Book a Demo > https://meetings.jane.app/meetings/jane-app-uk/uk-demo MBST is non-invasive cell regeneration technology, trusted since 1998, backed by peer-reviewed research. Deliver lasting results and give your clinic the edge. Enquire via the website > https://mbst.health | |||
| S1 EP18 You: The 4th Foundation for Building a Clinic Business | 29 juil. 2026 | 00:13:19 | |
I'd love to hear from you 'text the show' In this episode, Katie introduces the fourth foundational step for building a clinic business that creates more time, more income, and more freedom: “you”. She explains why the biggest obstacle to growth is often not your marketing, your pricing, or your systems, but the beliefs you are operating from as the business owner. Katie unpacks how your thoughts shape your reality, why your current business environment is a direct result of past belief systems, and how upgrading your “money thermostat” can change the decisions you make and the results you create. She also shares why you cannot out-strategy a faulty mindset, how affirmations can help reprogram the subconscious, and what to focus on before you dive into the upcoming strategy-heavy episodes. Main Topics Covered:
Thank you for tuning into this episode of Treat Your Business. If you do nothing else after listening, take a moment to look at your current business environment and ask yourself one question: what beliefs created this, and which ones are you ready to upgrade so you can build a clinic and a life you love? Resources & Links: Apply for Katies Plan for Your Clinic: https://thrive-businesscoaching.com/katies-plan Subscribe to our Channel on Youtube: https://www.youtube.com/@thrivebizcoach?sub_confirmation=1 Website: https://Thrive-businesscoaching.com Free Resources: https://treatyourbusiness.com Sponsor - Jane & MBST Practice management software that brings scheduling, charting, billing, payments, and patient communication into one connected system so you can reduce admin and focus on patient care. Book a Demo > https://meetings.jane.app/meetings/jane-app-uk/uk-demo MBST is non-invasive cell regeneration technology, trusted since 1998, backed by peer-reviewed research. Deliver lasting results and give your clinic the edge. Enquire via the website > https://mbst.health | |||
| S1 EP17 The HOW to Build Clinic Packages That Create Predictable Income | 22 juil. 2026 | 00:19:40 | |
I'd love to hear from you 'text the show' In this episode, Katie introduces the third key foundation for building a clinic business that creates more time, more income, and more freedom: the “how”. She explains why a pay as you go model can leave your income unpredictable and your diary vulnerable to cancellations, and how creating programmes and packages can help your patients get better results while giving you a more resilient business model. Katie breaks down how to think in terms of state A to state B transformation, identify the roadblocks that get in the way of recovery, and create better conditions for delivery so you are not overpromising, undercharging, and doing unpaid work behind the scenes. Main Topics Covered:
Thank you for tuning into this episode. If you want more consistent income and more freedom without sacrificing patient outcomes, start by looking at the model you are running right now and ask yourself one question. Is it serving you, or is it starving you? Resources & Links: Apply for Katies Plan for Your Clinic: https://thrive-businesscoaching.com/katies-plan Subscribe to our Channel on Youtube: https://www.youtube.com/@thrivebizcoach?sub_confirmation=1 Website: https://Thrive-businesscoaching.com Free Resources: https://treatyourbusiness.com Sponsor - Jane & MBST Practice management software that brings scheduling, charting, billing, payments, and patient communication into one connected system so you can reduce admin and focus on patient care. Book a Demo > https://meetings.jane.app/meetings/jane-app-uk/uk-demo MBST is non-invasive cell regeneration technology, trusted since 1998, backed by peer-reviewed research. Deliver lasting results and give your clinic the edge. Enquire via the website > https://mbst.health | |||
| S12 EP39 Coaches Corner: Don’t Quit Before the Breakthrough | 15 juil. 2026 | 00:48:55 | |
I'd love to hear from you 'text the show' In this episode of Treat Your Business, Katie is joined by Philippa and Bruno for a quarterly Coach’s Corner conversation about the real patterns they’re seeing with clinic owners right now and what actually creates lasting transformation in business. Bruno shares candidly what life and business felt like before joining Thrive, including the anxiety, overwhelm, and “winging it” that left him feeling like he was running the ship blind. Together, they unpack why so many clinic owners look for a simple checklist, why people often want to quit right before a breakthrough, and how money, stress, and fear can quietly drive decision-making without us realising. This episode is a powerful reminder that strategy matters, but the biggest growth comes when you’re willing to be coached, stay open-minded, and do the uncomfortable work that moves you towards the future version of yourself. Main Topics Covered:
Thank you for tuning into this episode. If you’ve been feeling stuck, overwhelmed, or tempted to quit because growth feels uncomfortable, let this be your reminder: you don’t need more information, you need the right support, the right focus, and the willingness to take the next brave step forward. Apply here: https://thrive-businesscoaching.com/katies-plan Resources & Links: Apply for Katies Plan for Your Clinic: https://thrive-businesscoaching.com/katies-plan Subscribe to our Channel on Youtube: https://www.youtube.com/@thrivebizcoach?sub_confirmation=1 Website: https://Thrive-businesscoaching.com Free Resources: https://treatyourbusiness.com Sponsor - Jane & MBST Practice management software that brings scheduling, charting, billing, payments, and patient communication into one connected system so you can reduce admin and focus on patient care. Book a Demo > https://meetings.jane.app/meetings/jane-app-uk/uk-demo MBST is non-invasive cell regeneration technology, trusted since 1998, backed by peer-reviewed research. Deliver lasting results and give your clinic the edge. Enquire via the website > https://mbst.health | |||
| S1 EP16 Who Do You Really Help? (And Why It Matters) | 08 juil. 2026 | 00:20:27 | |
I'd love to hear from you 'text the show' In this episode, Katie breaks down the second key foundation for building a clinic business that creates more time, more income, and more freedom: the “who”. She explains why marketing yourself as what you do (physio, osteo, sports massage, Pilates) can cause you to miss the vast majority of people who need your help, and how getting clear on who you serve (and the real problems they’re trying to solve) makes your marketing resonate and convert. Main Topics Covered:
A preview of next week’s episode: the “how” and solving problems creatively to create consistent income Thank you for tuning into this episode. If you’re ready to attract the right patients and stand out in a crowded industry, start by getting clear on who you help best, and make sure your marketing speaks to their problems, not your job title. Resources & Links: Apply for Katies Plan for Your Clinic: https://thrive-businesscoaching.com/katies-plan Subscribe to our Channel on Youtube: https://www.youtube.com/@thrivebizcoach?sub_confirmation=1 Website: https://Thrive-businesscoaching.com Free Resources: https://treatyourbusiness.com Sponsor - Jane & MBST Practice management software that brings scheduling, charting, billing, payments, and patient communication into one connected system so you can reduce admin and focus on patient care. Book a Demo > https://meetings.jane.app/meetings/jane-app-uk/uk-demo MBST is non-invasive cell regeneration technology, trusted since 1998, backed by peer-reviewed research. Deliver lasting results and give your clinic the edge. Enquire via the website > https://mbst.health | |||
| S1 EP15 Foundations for Clinic Owners: Find Your Why | 01 juil. 2026 | 00:16:32 | |
I'd love to hear from you 'text the show' In this episode, Katie Bell explores the crucial importance of understanding the "why" behind your business. She emphasizes that a clear purpose not only guides growth but also aligns your business model with your personal values and goals, leading to greater freedom, income, and fulfillment. Main Topics Covered:
Upcoming topics: the who, the how, and the owner’s mindset Resources & Links: Apply for Katies Plan for Your Clinic: https://thrive-businesscoaching.com/katies-plan Subscribe to our Channel on Youtube: https://www.youtube.com/@thrivebizcoach?sub_confirmation=1 Website: https://Thrive-businesscoaching.com Free Resources: https://treatyourbusiness.com Sponsor - Jane & MBST Practice management software that brings scheduling, charting, billing, payments, and patient communication into one connected system so you can reduce admin and focus on patient care. Book a Demo > https://meetings.jane.app/meetings/jane-app-uk/uk-demo MBST is non-invasive cell regeneration technology, trusted since 1998, backed by peer-reviewed research. Deliver lasting results and give your clinic the edge. Enquire via the website > https://mbst.health | |||
| S5 EP07 Mastering Your Business Numbers with Janice Cook | 24 juin 2026 | 00:38:00 | |
I'd love to hear from you 'text the show' Season 5: Clinic Systems, Processes, and Operations Most clinic owners are flying blind when it comes to their numbers, and that’s a costly mistake. Janice Cook, known as the spreadsheet and numbers guru, reveals the straightforward, strategic approach to turning raw data into powerfully clear business decisions. If you’ve ever felt overwhelmed by reports or unsure where to start, this episode will change the game. You’ll discover the simple framework for regular financial reviews, annual, quarterly, monthly, and how to set targets that keep your growth in check. Janice shares her proven method for breaking down high-level goals into specific, actionable levers such as revenue targets and cost controls, so you can measure progress without getting lost in endless reports. Plus, learn the secret to identifying just five key numbers that tell you everything you need to know, no more wasted time on irrelevant data.We break down how to set up your practice management software for maximum insight, ensuring every service, category, and process is tracked accurately. Janice explains how operational SOPs, yes, those boring procedures, are essential for high-quality, dependable data, giving you clarity on the real profitability of each service and team member. No more guessing, no more winging it, your numbers tell a story, and you’re the author.Failing to understand your numbers risks stagnation, missed growth opportunities, and business decisions made from panic rather than strategy. With her step-by-step approach, you’ll learn how to plan with precision, spot trends early, and confidently adjust tactics to stay on track. Whether you’re a solo practitioner or managing multiple clinics, this episode arms you with the tools to act like a true CEO, making data-driven decisions that drive profit, growth, and peace of mind.Perfect for clinic owners feeling overwhelmed, under-informed, or stuck in reactive mode. If you want clarity, control, and the ability to make small tweaks that lead to big gains, this episode is your must-listen. Tune in and start turning your numbers into your greatest asset. Guest Credibility: Janice Cook is a business strategist specializing in financial clarity for clinics and studios, with a background in corporate IT consulting and charity financial management. She’s passionate about helping owners understand what their data really means, and how to use it.
Apply here: https://thrive-businesscoaching.com/katies-plan Resources & Links: Apply for Katies Plan for Your Clinic: https://thrive-businesscoaching.com/katies-plan Subscribe to our Channel on Youtube: https://www.youtube.com/@thrivebizcoach?sub_confirmation=1 Website: https://Thrive-businesscoaching.com Free Resources: https://treatyourbusiness.com Sponsor - Jane & MBST Practice management software that brings scheduling, charting, billing, payments, and patient communication into one connected system so you can reduce admin and focus on patient care. Book a Demo > https://meetings.jane.app/meetings/jane-app-uk/uk-demo MBST is non-invasive cell regeneration technology, trusted since 1998, backed by peer-reviewed research. Deliver lasting results and give your clinic the edge. Enquire via the website > https://mbst.health | |||
| S6 EP29 If I Lost Instagram Tomorrow, Here's Exactly What I'd Do | 17 juin 2026 | 00:14:24 | |
I'd love to hear from you 'text the show' Season 6: Clinic Marketing That Works Welcome Welcome back to the Treat Your Business podcast. Thank you for being here. I’m Katie Bell, and today I want to play a little game. Imagine you wake up tomorrow, pick up your phone, open Instagram and… nothing. No account. No followers. No Reels. No Stories. No content. Before you start sweating, stay with me, because this is one of the most useful marketing exercises you can do as a clinic owner. Episode SummaryIf Instagram disappeared tomorrow, would your clinic, studio, or business survive? In this episode, I’m sharing exactly what I would do if I lost Instagram overnight, and why social media is a marketing tool, not a marketing strategy. Too many clinic owners have built their entire marketing plan on a platform they do not own. Algorithms change. Reach drops. Accounts get restricted. Platforms evolve, or disappear. That is why your marketing needs foundations that you control. I walk you through my seven-part “emergency marketing plan”, including how I would use my email database, reactivate past patients, build referrals properly, double down on Google, strengthen relationships with key referrers, collect reviews consistently, and become known for something specific. I also share why I’m running my No Fluff Marketing Plan masterclass, and how it will help you stop feeling overwhelmed and start spending time on the marketing that actually creates enquiries, consultations, and bookings. Key Takeaways
Resources / Links Free training mentioned: No Fluff Marketing Plan: https://marketing.thrive-businesscoaching.com/24th-june If today is not including some marketing, it should be. And if it is including marketing, make sure you are spending time on the things that really matter. Thanks for listening to the Treat Your Business podcast. Hit subscribe and join me each week for bigger insights and bolder conversations to help you build a clinic and a life you love. Resources & Links: Apply for Katies Plan for Your Clinic: https://thrive-businesscoaching.com/katies-plan Subscribe to our Channel on Youtube: https://www.youtube.com/@thrivebizcoach?sub_confirmation=1 Website: https://Thrive-businesscoaching.com Free Resources: https://treatyourbusiness.com Sponsor - Jane & MBST Practice management software that brings scheduling, charting, billing, payments, and patient communication into one connected system so you can reduce admin and focus on patient care. Book a Demo > https://meetings.jane.app/meetings/jane-app-uk/uk-demo MBST is non-invasive cell regeneration technology, trusted since 1998, backed by peer-reviewed research. Deliver lasting results and give your clinic the edge. Enquire via the website > https://mbst.health | |||
| S6 EP28 The Social Media Lie that's Keeping Clinic's Stuck | 10 juin 2026 | 00:12:10 | |
I'd love to hear from you 'text the show' Season 6: Clinic Marketing That Works Welcome Welcome back to the Treat Your Business podcast. Today I’m building on what I said last week about most clinic marketing being a complete waste of time. I want to talk about one of the biggest lies clinic owners have been sold in recent years, that the more followers you have, the more successful your business will be. Episode Summary Today I'm calling out the follower trap and why it keeps clinic owners busy but not profitable. I explain the difference between attention and intention, share a real example from the clinic, and leave you with a 30 day challenge to focus on what actually drives bookings, profit, and time freedom. Key Takeaways
Resources
If you enjoyed this episode, have a fabulous rest of your day. And if you are about to post on social media, maybe today go and do something more useful with your time. Resources & Links: Apply for Katies Plan for Your Clinic: https://thrive-businesscoaching.com/katies-plan Subscribe to our Channel on Youtube: https://www.youtube.com/@thrivebizcoach?sub_confirmation=1 Website: https://Thrive-businesscoaching.com Free Resources: https://treatyourbusiness.com Sponsor - Jane & MBST Practice management software that brings scheduling, charting, billing, payments, and patient communication into one connected system so you can reduce admin and focus on patient care. Book a Demo > https://meetings.jane.app/meetings/jane-app-uk/uk-demo MBST is non-invasive cell regeneration technology, trusted since 1998, backed by peer-reviewed research. Deliver lasting results and give your clinic the edge. Enquire via the website > https://mbst.health | |||
| S6 EP27 Most Clinic Marketing Is A Complete Waste Of Time | 03 juin 2026 | 00:19:28 | |
I'd love to hear from you 'text the show' Season 6: Clinic Marketing That Works Welcome If you have ever poured time into Canva, captions, reels, and posts, only to check your phone later and see a handful of likes, this episode is for you. I am going to help you refocus on what actually drives enquiries and bookings, without dancing on social media or chasing trends. Episode Summary I share the only marketing scorecard that matters, the question you must be able to answer if Instagram disappeared tomorrow, and the fundamentals that have driven the biggest growth periods in my clinic. I also explain how we use social media as a support, not as the engine, and why stripping things back and working the path until it works is often the fastest route to better results. Key Takeaways
Thank you for joining me for this episode of Treat Your Business. If this has helped you rethink where you are spending your marketing time, please hit subscribe and share the episode with a clinic owner friend who needs to hear it. I will see you next week for more bite size episodes as we get clearer on what to stop, what to start, and what to scale. Resources & Links: Apply for Katies Plan for Your Clinic: https://thrive-businesscoaching.com/katies-plan Subscribe to our Channel on Youtube: https://www.youtube.com/@thrivebizcoach?sub_confirmation=1 Website: https://Thrive-businesscoaching.com Free Resources: https://treatyourbusiness.com Sponsor - Jane & MBST Practice management software that brings scheduling, charting, billing, payments, and patient communication into one connected system so you can reduce admin and focus on patient care. Book a Demo > https://meetings.jane.app/meetings/jane-app-uk/uk-demo MBST is non-invasive cell regeneration technology, trusted since 1998, backed by peer-reviewed research. Deliver lasting results and give your clinic the edge. Enquire via the website > https://mbst.health | |||
| S12 EP38 Why some people get results and some people don't! | 27 mai 2026 | 00:14:48 | |
I'd love to hear from you 'text the show' Season 12: Mindset, Confidence, and Growth Welcome Welcome to the Treat Your Business podcast, the show for clinic owners who want real, honest advice and tried and tested ways of doing things. I’m Katie Bell, and this is the new era of bigger insights and bolder conversations to help you grow a clinic and a life you love. Let’s dive in. Episode summary Last week, I shared two simple questions to help you reframe destructive thoughts and train your brain for growth. If you have not listened to that episode yet, go back and start there because this one will land so much better afterwards. In today’s episode, I’m continuing the roadmap to results and digging into why some people grow, earn more, create more freedom, and move on to the next big thing, while others stay stuck on the sidelines. This is about getting out of research mode and into action. It is about trying things before you deny them, being willing to experiment, and doing the work even when it feels uncomfortable. Because insight without action is worthless.
1. Try it before you deny it 2. Adopt the belief that everything is figureoutable 3. Do the work, not just the learning 4. Stay in action, even when it is messy 5. Repetition is not an accident, it is how change happens 6. Community accelerates results Resources and links
If you are trying to figure everything out alone right now, please hear this. It is figureoutable. Most of the time we have just overthought it, got in our own way, or let our mindset convince us it will not work. I hope you’ve enjoyed this episode, and I’ll see you back next week. Thanks for listening to the Treat Your Business podcast. Hit subscribe now and keep joining me for bigger insights, bolder conversations to help you build a clinic and a life you love. Resources & Links: Apply for Katies Plan for Your Clinic: https://thrive-businesscoaching.com/katies-plan Subscribe to our Channel on Youtube: https://www.youtube.com/@thrivebizcoach?sub_confirmation=1 Website: https://Thrive-businesscoaching.com Free Resources: https://treatyourbusiness.com Sponsor - Jane & MBST Practice management software that brings scheduling, charting, billing, payments, and patient communication into one connected system so you can reduce admin and focus on patient care. Book a Demo > https://meetings.jane.app/meetings/jane-app-uk/uk-demo MBST is non-invasive cell regeneration technology, trusted since 1998, backed by peer-reviewed research. Deliver lasting results and give your clinic the edge. Enquire via the website > https://mbst.health | |||
| S12 EP37 Train Your Brain for Growth | 20 mai 2026 | 00:16:52 | |
I'd love to hear from you 'text the show' Season 12: Mindset, Confidence, and Growth Welcome Episode summary I cover two common destructive thoughts that shut down progress, then show you how to flip them into productive questions that help your brain find solutions. I also share a vulnerable story from Clinic Growth Live that highlights how mindset and openness to learning can change what you take from any room, training, or coaching. Key Takeaways
Resources and links
If things feel messy right now, I want you to know you’re not failing, you’re in it, and it is normal. Start with the first step: train your brain for growth by asking better questions. I’ll be back next week as we continue building your roadmap to results. Resources & Links: Apply for Katies Plan for Your Clinic: https://thrive-businesscoaching.com/katies-plan Subscribe to our Channel on Youtube: https://www.youtube.com/@thrivebizcoach?sub_confirmation=1 Website: https://Thrive-businesscoaching.com Free Resources: https://treatyourbusiness.com Sponsor - Jane & MBST Practice management software that brings scheduling, charting, billing, payments, and patient communication into one connected system so you can reduce admin and focus on patient care. Book a Demo > https://meetings.jane.app/meetings/jane-app-uk/uk-demo MBST is non-invasive cell regeneration technology, trusted since 1998, backed by peer-reviewed research. Deliver lasting results and give your clinic the edge. Enquire via the website > https://mbst.health | |||
| S12 EP36 The 10% Fix That Changes Everything in Your Clinic | 13 mai 2026 | 00:12:50 | |
I'd love to hear from you 'text the show' Season 12: Mindset, Confidence, and Growth Welcome Welcome back to Treat Your Business, the show for clinic owners who want real, honest advice and tried and tested ways of doing things. I’m Katie Bell, and this is the new era of bigger insights and bolder conversations to help you grow a clinic and a life you love. Let’s dive in.
What if you did not need more clients to grow? In this episode, I’m sharing why the fastest, simplest way to take your clinic to the next level is often not about adding more, but about getting 10% better at the things already happening inside your business. I talk through the compound effect of small improvements across three core areas: conversion, retention, and pricing. When you turn the dial up by just 10% in each of these, you can increase revenue and profit without spending more on marketing, hiring more staff, or chasing the next shiny strategy. This is a CEO level shift. Moving from guessing to leading, from reacting to deciding, and from being in the business to actually running it. Key takeaways
Resources
If this episode has been a nudge to step out of the day to day and focus on what actually moves the needle, take it. For most clinics, that 10% is the difference between stress and control, between busy and profitable, and between feeling stuck and actually growing. Thanks for listening to the Treat Your Business podcast. Hit subscribe now and keep joining me for bigger insights and bolder conversations to help you build a clinic and a life you love. Resources & Links: Apply for Katies Plan for Your Clinic: https://thrive-businesscoaching.com/katies-plan Subscribe to our Channel on Youtube: https://www.youtube.com/@thrivebizcoach?sub_confirmation=1 Website: https://Thrive-businesscoaching.com Free Resources: https://treatyourbusiness.com Sponsor - Jane & MBST Practice management software that brings scheduling, charting, billing, payments, and patient communication into one connected system so you can reduce admin and focus on patient care. Book a Demo > https://meetings.jane.app/meetings/jane-app-uk/uk-demo MBST is non-invasive cell regeneration technology, trusted since 1998, backed by peer-reviewed research. Deliver lasting results and give your clinic the edge. Enquire via the website > https://mbst.health | |||
| S12 EP35 The Illusion of “More" in your business | 06 mai 2026 | 00:13:27 | |
I'd love to hear from you 'text the show' Season 12: Mindset, Confidence, and Growth Welcome Welcome back to the Treat Your Business podcast. I’m Katie Bell, and today I’m talking about the illusion of more. If you’ve been telling yourself you just need more money, more enquiries, more staff, or more sessions, this episode is your reminder to pause and look at what’s actually happening inside your clinic. Episode Summary Most clinic owners assume they have a growth problem, but often the real issue is hidden in the numbers. It might be conversion, retention, pricing, capacity, utilisation, or the way your diary is structured. In this quick fire episode, I share why guessing is costing you control, and the five numbers I believe every clinic owner needs to know. I also tell you how getting clear on my own numbers from month one helped me build a consistently profitable clinic, pay myself every month, and make decisions with confidence. Key Takeaways
The five numbers I want every clinic owner to know
If you are listening and thinking, I do not really know those numbers and I am guessing, then take this as your sign to pull yourself out of the weeds and get a grip on what is actually going on in your clinic. You deserve a clinic that works well for you, and you deserve to make a fantastic living from the business you are building. That starts with knowing your numbers. Thanks for listening, and I’ll see you again next week. Resources & Links: Apply for Katies Plan for Your Clinic: https://thrive-businesscoaching.com/katies-plan Subscribe to our Channel on Youtube: https://www.youtube.com/@thrivebizcoach?sub_confirmation=1 Website: https://Thrive-businesscoaching.com Free Resources: https://treatyourbusiness.com Sponsor - Jane & MBST Practice management software that brings scheduling, charting, billing, payments, and patient communication into one connected system so you can reduce admin and focus on patient care. Book a Demo > https://meetings.jane.app/meetings/jane-app-uk/uk-demo MBST is non-invasive cell regeneration technology, trusted since 1998, backed by peer-reviewed research. Deliver lasting results and give your clinic the edge. Enquire via the website > https://mbst.health | |||
| S2 EP12 Clarity Creates Momentum: The One Leadership Shift Every Clinic Owner Needs | 29 avr. 2026 | 00:11:48 | |
I'd love to hear from you 'text the show' Season 2: Clinic Leadership, Habits, and CEO Thinking Welcome Episode summary In this episode, I talk about how a lack of clarity does not just show up as confusion. It shows up as hesitation, inconsistency, lack of ownership, and your team passing problems back to you so everything runs through you. Clarity is not your team’s responsibility, it is yours. Your job is to create the vision, communicate it, repeat it, embed it, and live it in every conversation and decision. I leave you with a set of questions to help you check whether your team truly understands where the business is going, what you stand for, and how their role connects to the bigger picture. Key takeaways
If this episode hit a nerve, that is usually where the opportunity is. If you know your business lacks clarity right now, that is probably the place to start. Thanks for listening, and I will be back next week. Resources & Links: Apply for Katies Plan for Your Clinic: https://thrive-businesscoaching.com/katies-plan Subscribe to our Channel on Youtube: https://www.youtube.com/@thrivebizcoach?sub_confirmation=1 Website: https://Thrive-businesscoaching.com Free Resources: https://treatyourbusiness.com Sponsor - Jane & MBST Practice management software that brings scheduling, charting, billing, payments, and patient communication into one connected system so you can reduce admin and focus on patient care. Book a Demo > https://meetings.jane.app/meetings/jane-app-uk/uk-demo MBST is non-invasive cell regeneration technology, trusted since 1998, backed by peer-reviewed research. Deliver lasting results and give your clinic the edge. Enquire via the website > https://mbst.health | |||
| S12 EP34 Why Waiting to Feel Confident Is Killing Your Growth — And What to Do Instead | 22 avr. 2026 | 00:27:12 | |
I'd love to hear from you 'text the show' Season 12: Mindset, Confidence, and Growth Welcome Welcome back to Treat Your Business. I’m recording this straight after a coaching session with our Ascend members, and I felt called to share something that can change how you approach growth. Today, I’m talking about the difference between fear and courage, and why courage is the real turning point when you want to level up. Episode Summary In this episode, I break down Dan Sullivan’s Four Cs model and explain why confidence is not the starting point. The process begins with commitment, then requires courage, which creates capability, and only then produces confidence. I share why procrastination and paralysis are often forms of courage avoidance, and how leaning into discomfort is the fastest way to create new skills, innovation, and results. Key Takeaways
The Four Cs model:
Resource / Links Dan Sullivan, The Four Cs model: Commitment, Courage, Capability, Confidence What have you been avoiding because you are waiting to feel confident first? I’d love to hear what you are committing to this week. Send me a DM on Instagram or Facebook, or message me if you have my details. Whatever your day has in store, just commit, just decide, and I’ll see you next week. Apply here: https://thrive-businesscoaching.com/katies-plan Resources & Links: Apply for Katies Plan for Your Clinic: https://thrive-businesscoaching.com/katies-plan Subscribe to our Channel on Youtube: https://www.youtube.com/@thrivebizcoach?sub_confirmation=1 Website: https://Thrive-businesscoaching.com Free Resources: https://treatyourbusiness.com Sponsor - Jane & MBST Practice management software that brings scheduling, charting, billing, payments, and patient communication into one connected system so you can reduce admin and focus on patient care. Book a Demo > https://meetings.jane.app/meetings/jane-app-uk/uk-demo MBST is non-invasive cell regeneration technology, trusted since 1998, backed by peer-reviewed research. Deliver lasting results and give your clinic the edge. Enquire via the website > https://mbst.health | |||
| S2 EP11 You Are the Bottleneck (And It’s Costing You More Than You Think) | 15 avr. 2026 | 00:27:07 | |
I'd love to hear from you 'text the show' Season 2: Clinic Leadership, Habits, and CEO Thinking Welcome Episode summary I share what this looked like for me in my clinic, and again more recently in Thrive when I was preparing for maternity leave. I also talk about why this happens, because you care, you have high standards, and you built this from scratch. Those traits got you here, but they can also be the exact thing that holds you back from the next level. I walk you through the real cost of being the bottleneck, how it shows up day to day, and the simple question that can start shifting you out of problem solving mode and into CEO thinking. I also invite you to a free masterclass at the end of April where I will help you identify your biggest bottleneck and what to focus on for the next 30 days. Key takeaways
If this episode hit a nerve, good. Awareness is the first step. Sit with this question today: where am I the bottleneck in my business right now? No judgement, just honesty. And if you want help figuring out what to fix first, come and join me for the masterclass at the end of the month. Apply here: https://thrive-businesscoaching.com/katies-plan Resources & Links: Apply for Katies Plan for Your Clinic: https://thrive-businesscoaching.com/katies-plan Subscribe to our Channel on Youtube: https://www.youtube.com/@thrivebizcoach?sub_confirmation=1 Website: https://Thrive-businesscoaching.com Free Resources: https://treatyourbusiness.com Sponsor - Jane & MBST Practice management software that brings scheduling, charting, billing, payments, and patient communication into one connected system so you can reduce admin and focus on patient care. Book a Demo > https://meetings.jane.app/meetings/jane-app-uk/uk-demo MBST is non-invasive cell regeneration technology, trusted since 1998, backed by peer-reviewed research. Deliver lasting results and give your clinic the edge. Enquire via the website > https://mbst.health | |||
| S2 EP10 Seven Habits of Highly Effective Clinic Owners | Stop Being Reactive and Start Leading Better | 08 avr. 2026 | 00:22:09 | |
I'd love to hear from you 'text the show' Season 2: Clinic Leadership, Habits, and CEO Thinking Welcome In this episode, I’m sharing a powerful reminder from The 7 Habits of Highly Effective People and what it really looks like to apply these habits in your clinic and business. Episode Summary I’m breaking down the habits that shape how you lead, make decisions, manage your time and stop yourself getting in your own way. From being reactive and overwhelmed to procrastinating, over controlling and burning yourself out, this episode is all about recognising the behaviours that keep you stuck and shifting into more effective leadership. Key Takeaways
Pick one habit and ask yourself where you’re not living it yet. If this episode resonated, send me a message and let me know if you’d love a personal development book club too. Resources & Links: Apply for Katies Plan for Your Clinic: https://thrive-businesscoaching.com/katies-plan Subscribe to our Channel on Youtube: https://www.youtube.com/@thrivebizcoach?sub_confirmation=1 Website: https://Thrive-businesscoaching.com Free Resources: https://treatyourbusiness.com Sponsor - Jane & MBST Practice management software that brings scheduling, charting, billing, payments, and patient communication into one connected system so you can reduce admin and focus on patient care. Book a Demo > https://meetings.jane.app/meetings/jane-app-uk/uk-demo MBST is non-invasive cell regeneration technology, trusted since 1998, backed by peer-reviewed research. Deliver lasting results and give your clinic the edge. Enquire via the website > https://mbst.health | |||
| S3 EP17 You Have the Same 24 Hours… So Why Does It Feel Like You Don’t? | 01 avr. 2026 | 00:22:39 | |
I'd love to hear from you 'text the show' Season 3: Time, Boundaries, Burnout, and Getting Your Life Back Welcome What if the thing holding your business back is not a lack of time, but how your attention is being used every day? In this episode, I’m sharing a shift that has made a remarkable difference to me over the last 30 days, and why it could completely change how your business grows this year. Episode Summary In this episode, I’m sharing a shift that has had a huge impact on me over the last 30 days. It is not about marketing, hiring or pricing. It is about how I’m using the time I already have and what has really been stealing my focus. I talk about my 30 day challenge to break up with my phone, what I noticed almost immediately, and how small habits were fragmenting my attention more than I realised. If you’ve been telling yourself you need more time to work on your business, this episode is a reminder that the issue may not be time at all. It may be where your attention is going. I also share why protected CEO time matters so much, how distraction can make you the bottleneck in your business, and a few practical changes that have helped me create more headspace, clarity and intentionality in my day. Key Takeaways
Resources
If this episode gave you something to think about, take a proper look at where your time and attention are really going. You do not need more hours in the day. You need more awareness, more intention and more protection of your focus. If you know you are the bottleneck and you are ready to lead your business differently, this is exactly the kind of work we support inside Foundations. Thanks for listening to the Treat Your Business podcast. Make sure you subscribe so you do not miss the next episode. Resources & Links: Apply for Katies Plan for Your Clinic: https://thrive-businesscoaching.com/katies-plan Subscribe to our Channel on Youtube: https://www.youtube.com/@thrivebizcoach?sub_confirmation=1 Website: https://Thrive-businesscoaching.com Free Resources: https://treatyourbusiness.com Sponsor - Jane & MBST Practice management software that brings scheduling, charting, billing, payments, and patient communication into one connected system so you can reduce admin and focus on patient care. Book a Demo > https://meetings.jane.app/meetings/jane-app-uk/uk-demo MBST is non-invasive cell regeneration technology, trusted since 1998, backed by peer-reviewed research. Deliver lasting results and give your clinic the edge. Enquire via the website > https://mbst.health | |||
| S2 EP09 3 Things I Got Wrong Building My Clinic (And What I’d Do Now) | 25 mars 2026 | 00:33:39 | |
I'd love to hear from you 'text the show' Season 2: Clinic Leadership, Habits, and CEO Thinking Welcome If I could have my time again as a clinic owner, what would I do differently from day one? That is the theme of today’s episode and I am not doing it alone. I invited Fiona onto the podcast. She is a strategic coach within Thrive, a Thrive member of just over three years, and a clinic owner with 25 years in business. Between us, we have 37 years of business experience, plenty of lessons, and yes, plenty of grey hairs on my side. My job as a coach is to help you lean into what you are great at and stop trying to figure it all out by yourself. If you wanted to learn the piano, you would get a piano teacher. If you wanted to learn tennis or paddle, you would get lessons. Business is no different. Episode summary In this conversation, Fiona and I share what we would do differently if we were starting a brand new clinic again. We talk about the real reasons clinic owners hit a ceiling, how mindset and leadership can become the hidden bottleneck, and why getting brilliant at the basics is what creates sustainable growth. We also get practical about rhythm and systems, hiring the right people, and why retention and lifetime value matter just as much as new patient numbers. Key takeaways
If you are stuck in the cycle of trying lots of things and nothing really changing, pause and ask yourself how long you are prepared to wait. Hit subscribe so you do not miss future episodes, and share this one with a clinic owner friend who needs a moment of reflection. Apply here: https://thrive-businesscoaching.com/katies-plan Resources & Links: Apply for Katies Plan for Your Clinic: https://thrive-businesscoaching.com/katies-plan Subscribe to our Channel on Youtube: https://www.youtube.com/@thrivebizcoach?sub_confirmation=1 Website: https://Thrive-businesscoaching.com Free Resources: https://treatyourbusiness.com Sponsor - Jane & MBST Practice management software that brings scheduling, charting, billing, payments, and patient communication into one connected system so you can reduce admin and focus on patient care. Book a Demo > https://meetings.jane.app/meetings/jane-app-uk/uk-demo MBST is non-invasive cell regeneration technology, trusted since 1998, backed by peer-reviewed research. Deliver lasting results and give your clinic the edge. Enquire via the website > https://mbst.health | |||
| S12 EP33 Why You Haven’t Booked Your Ticket Yet (And What It’s Really Costing You) | 18 mars 2026 | 00:11:39 | |
I'd love to hear from you 'text the show' Season 12: Mindset, Confidence, and Growth If you’ve been thinking about coming to Clinic Growth Live and you still haven’t booked your ticket, this episode is for you. I’m not here to convince you. I’m here to challenge you, because the reason you haven’t booked is rarely about the event. It’s usually about patterns that keep you stuck, like waiting for things to calm down, saying yes to everything, and telling yourself you’ll take action “later”. In this short, punchy episode, I talk about what’s really going on when you sit on the fence, and what to do if you want this year to feel different. In this episode, I cover
My challenge to you If you want to grow this year, you have to start making decisions differently. That means:
About Clinic Growth Live Clinic Growth Live is on 27 March. It’s not a sit and listen kind of day. You’re coming to think fast, get clarity on what actually needs to change, and leave with a plan you can implement immediately. What is an absence trigger? If you’ve been telling yourself you’ll book when things calm down, this is your moment to decide. Ready to join us? Clinic Growth Live: https://events.thrive-businesscoaching.com/cgl-tickets-2026 If you’re in the “I need all the details” camp, they’re there. If you’re in the “right, I’m in” camp, grab your ticket and I’ll see you in the room. Thanks for listening to the Treat Your Business podcast. Hit subscribe and keep joining me for bigger insights and bolder conversations to help you build a clinic and a life you love. Resources & Links: Apply for Katies Plan for Your Clinic: https://thrive-businesscoaching.com/katies-plan Subscribe to our Channel on Youtube: https://www.youtube.com/@thrivebizcoach?sub_confirmation=1 Website: https://Thrive-businesscoaching.com Free Resources: https://treatyourbusiness.com Sponsor - Jane & MBST Practice management software that brings scheduling, charting, billing, payments, and patient communication into one connected system so you can reduce admin and focus on patient care. Book a Demo > https://meetings.jane.app/meetings/jane-app-uk/uk-demo MBST is non-invasive cell regeneration technology, trusted since 1998, backed by peer-reviewed research. Deliver lasting results and give your clinic the edge. Enquire via the website > https://mbst.health | |||
| S8 EP05 Employment Rights Shake-Up: What Clinic Owners Need to Know Now | 11 mars 2026 | 00:37:55 | |
I'd love to hear from you 'text the show' Season 8: Compliance, Employment Law, and Risk Welcome 👋 Well, it’s here. It’s happening. But not everything has landed in the way we expected, and there are key changes you need to know about, with some coming in from April and others later on. The important thing is this: even if something is not due to kick in until January 2027, if you wait until then, it’s going to be too late. Laura and Steve also share a free offer for listeners, a no cost impact assessment to help you spot the gaps in your clinic and tighten things up before these changes bite. Episode Summary 🎧 We focus on the changes most likely to impact clinic owners, including unfair dismissal timelines, statutory sick pay changes from April, and tighter rules around zero hours contracts. The theme throughout is simple: don’t panic, get proactive, and tighten your processes now. Key Takeaways ✅
Resources & Links 🔗
Apply here: https://thrive-businesscoaching.com/katies-plan Resources & Links: Apply for Katies Plan for Your Clinic: https://thrive-businesscoaching.com/katies-plan Subscribe to our Channel on Youtube: https://www.youtube.com/@thrivebizcoach?sub_confirmation=1 Website: https://Thrive-businesscoaching.com Free Resources: https://treatyourbusiness.com Sponsor - Jane & MBST Practice management software that brings scheduling, charting, billing, payments, and patient communication into one connected system so you can reduce admin and focus on patient care. Book a Demo > https://meetings.jane.app/meetings/jane-app-uk/uk-demo MBST is non-invasive cell regeneration technology, trusted since 1998, backed by peer-reviewed research. Deliver lasting results and give your clinic the edge. Enquire via the website > https://mbst.health | |||
| S12 EP32 If Your Life Is Chaotic, Your Business Will Be Too | 04 mars 2026 | 00:16:49 | |
I'd love to hear from you 'text the show' Season 12: Mindset, Confidence, and Growth Welcome 👋 If you’re not taking the action you know you need to take, this is going to resonate. And I’m going to tell you why that might be, and what you can do to fix it. Episode Summary 🎧 If things feel messy in your clinic, I’m willing to bet it’s not marketing, not sales, and probably not your team. It might be a you problem. Because you bring your energy, your habits, your structure (or lack of it), and your decision making into your clinic every single day. I share a real example from my own week, where I could feel myself slipping into overwhelm and firefighting mode, jumping between tasks, being snappy, and basically running on mini eggs instead of carrot sticks. Nothing had actually gone wrong in the business, but I had no clear plan, no protected thinking time, and no structure to hold me. Here’s the shift I want you to take away: chaos is not a time problem. Chaos is a leadership problem. So I walk you through a simple framework you can use this week, using ChatGPT (or whatever AI tool you like) as a thinking partner to clear your mental load, spot where you are the bottleneck, and create a structured week with proper CEO time, boundaries, and clear priorities. And yes, if you’re still undecided about Clinic Growth Live, take this as your sign. It’s time to step up as the CEO of your life and your business. Key Takeaways ✅
Resources & Links 🔗
Resources & Links: Apply for Katies Plan for Your Clinic: https://thrive-businesscoaching.com/katies-plan Subscribe to our Channel on Youtube: https://www.youtube.com/@thrivebizcoach?sub_confirmation=1 Website: https://Thrive-businesscoaching.com Free Resources: https://treatyourbusiness.com Sponsor - Jane & MBST Practice management software that brings scheduling, charting, billing, payments, and patient communication into one connected system so you can reduce admin and focus on patient care. Book a Demo > https://meetings.jane.app/meetings/jane-app-uk/uk-demo MBST is non-invasive cell regeneration technology, trusted since 1998, backed by peer-reviewed research. Deliver lasting results and give your clinic the edge. Enquire via the website > https://mbst.health | |||
| S6 EP26 44% increase in patient numbers, what is happening out there? | 25 févr. 2026 | 00:35:40 | |
I'd love to hear from you 'text the show' Season 6: Clinic Marketing That Works Welcome Hello and welcome to this week’s episode of the Treat Your Business podcast. I’m so excited for today’s conversation because we’re continuing on from a couple of recent episodes about the shift in patient behaviour, what people want more of now in their rehabilitation and care, and why trust and choice matter. This one is a little different from our usual strict business advice. It’s about what’s changing in the industry, the exciting developments in medical technology, what is being taught at university, and what our new graduates may be expecting from us inside our clinics. Episode Summary I’m joined again by Liz Clare and Dr Anna Schreiner to talk about what is happening with MBST, why demand is rising, and what the future could look like for conservative care. We cover MBST’s expansion into new countries, why more patients want to avoid surgery, and how MBST can complement other modalities already used in clinic. We also talk about education and access in the UK, including the University of East London project and why community programmes and research matter. Key Takeaways
Resources & Links
Thanks for listening to the Treat Your Business podcast. Hit subscribe and keep joining me for bigger insights and bolder conversations to help you build a clinic and a life you love. Apply here: https://thrive-businesscoaching.com/katies-plan Resources & Links: Apply for Katies Plan for Your Clinic: https://thrive-businesscoaching.com/katies-plan Subscribe to our Channel on Youtube: https://www.youtube.com/@thrivebizcoach?sub_confirmation=1 Website: https://Thrive-businesscoaching.com Free Resources: https://treatyourbusiness.com Sponsor - Jane & MBST Practice management software that brings scheduling, charting, billing, payments, and patient communication into one connected system so you can reduce admin and focus on patient care. Book a Demo > https://meetings.jane.app/meetings/jane-app-uk/uk-demo MBST is non-invasive cell regeneration technology, trusted since 1998, backed by peer-reviewed research. Deliver lasting results and give your clinic the edge. Enquire via the website > https://mbst.health | |||
| S2 EP13 Are You Tolerating What’s Holding Your Clinic Back? | 18 févr. 2026 | 00:38:41 | |
I'd love to hear from you 'text the show' Season 2: Clinic Leadership, Habits, and CEO Thinking Today I’m joined by Nicola, my COO in Thrive, and we’re getting into a topic that can feel a bit uncomfortable, but it is one of the most important conversations you can have if you want your clinic to grow. Episode Summary We also talk about how easy it is to swing too far the other way. Wanting to be liked, avoiding difficult conversations, and telling yourself you do not have time can all become patterns that keep you stuck.
Sponsor Apply here: https://thrive-businesscoaching.com/katies-plan Resources & Links: Apply for Katies Plan for Your Clinic: https://thrive-businesscoaching.com/katies-plan Subscribe to our Channel on Youtube: https://www.youtube.com/@thrivebizcoach?sub_confirmation=1 Website: https://Thrive-businesscoaching.com Free Resources: https://treatyourbusiness.com Sponsor - Jane & MBST Practice management software that brings scheduling, charting, billing, payments, and patient communication into one connected system so you can reduce admin and focus on patient care. Book a Demo > https://meetings.jane.app/meetings/jane-app-uk/uk-demo MBST is non-invasive cell regeneration technology, trusted since 1998, backed by peer-reviewed research. Deliver lasting results and give your clinic the edge. Enquire via the website > https://mbst.health | |||
| S12 EP31 The Moment I Almost Gave Up and Went Back to the NHS | 11 févr. 2026 | 00:37:07 | |
I'd love to hear from you 'text the show' Season 12: Mindset, Confidence, and Growth Welcome In today’s episode of Treat Your Business, I’m joined by Anna, a pelvic health clinic owner and a client inside my Thrive Activate programme. Anna shares the moment she seriously considered going back to the NHS after 12 years away, after her clinic hit a sudden quiet month and the panic set in. This is a real conversation about what it feels like when income dips, confidence wobbles, and you start questioning everything, plus what changed once Anna decided to get support and build a plan. Episode Summary Anna opened her clinic in late 2021. Early on, things went well, but she was undercharging and relying on organic growth. Then she hit a month where it was totally dead and she started thinking, “Do I just go back to the NHS?” She shares how she tried to fix things by working harder and doing more research, but without knowing her numbers or having a strategy, the good months and bad months felt random. We talk about what finally made her book the call, what it felt like joining Thrive, and why the weekly Q and As, monthly pods, and quarterly strategy days helped her stop feeling isolated and start making confident decisions. Anna also shares the practical changes she made, including introducing treatment plans and packages, getting clear on her numbers, and bringing in support like a VA and an accountant. Now she’s consistently fully booked and stepping into the next stage: building a team so she can reach more women and expand services. Key Takeaways
Episode Sponsor Today’s episode is sponsored by Jane, clinic management software and EMR. Jane’s online bookings and secure client portal help you reclaim your evenings and weekends by taking admin off your plate. To see how Jane can support your clinic, book a personalised demo. If you are ready to get started, use the code 'THRIVE1MO' at the time of sign up for a one month grace period on Apply here: https://thrive-businesscoaching.com/katies-plan Resources & Links: Apply for Katies Plan for Your Clinic: https://thrive-businesscoaching.com/katies-plan Subscribe to our Channel on Youtube: https://www.youtube.com/@thrivebizcoach?sub_confirmation=1 Website: https://Thrive-businesscoaching.com Free Resources: https://treatyourbusiness.com Sponsor - Jane & MBST Practice management software that brings scheduling, charting, billing, payments, and patient communication into one connected system so you can reduce admin and focus on patient care. Book a Demo > https://meetings.jane.app/meetings/jane-app-uk/uk-demo MBST is non-invasive cell regeneration technology, trusted since 1998, backed by peer-reviewed research. Deliver lasting results and give your clinic the edge. Enquire via the website > https://mbst.health | |||
| S2 EP08 The Plan That Changed Everything | 04 févr. 2026 | 00:35:10 | |
I'd love to hear from you 'text the show' Season 2: Clinic Leadership, Habits, and CEO Thinking Welcome Episode Summary Emma shares the turning point was not one dramatic moment. Life simply became unmanageable. She could not keep pouring into the business while raising her boys and still feel like she had nothing to show for it. She had listened to the podcast for a long time, and finally made the call because she needed hope and a place to start. We talk about what changed once we began working together. We tackled strategy: pricing, packages, moving away from pay as you go, team structure, marketing, and the numbers. But Emma is clear the biggest shift was mindset: believing in herself, recognising her worth, and seeing what was possible. The ripple effect has been huge. Emma’s money mindset has changed, and she now has hope for the future, including what is possible for her boys. Her son wants to be a pilot, and where she once would have shut that dream down, she now believes they will find a way. She also shares personal changes, including opening the door to a relationship after years of being single, and stepping into a bigger, beautiful clinic space. Key Takeaways
Episode Sponsors: Apply here: https://thrive-businesscoaching.com/katies-plan Resources & Links: Apply for Katies Plan for Your Clinic: https://thrive-businesscoaching.com/katies-plan Subscribe to our Channel on Youtube: https://www.youtube.com/@thrivebizcoach?sub_confirmation=1 Website: https://Thrive-businesscoaching.com Free Resources: https://treatyourbusiness.com Sponsor - Jane & MBST Practice management software that brings scheduling, charting, billing, payments, and patient communication into one connected system so you can reduce admin and focus on patient care. Book a Demo > https://meetings.jane.app/meetings/jane-app-uk/uk-demo MBST is non-invasive cell regeneration technology, trusted since 1998, backed by peer-reviewed research. Deliver lasting results and give your clinic the edge. Enquire via the website > https://mbst.health | |||
| S12 EP29 What You Tolerate is Costing More Than You Think | 28 janv. 2026 | 00:41:16 | |
I'd love to hear from you 'text the show' Season 12: Mindset, Confidence, and Growth Welcome to the Treat Your Business Podcast, the show for clinic owners who want real, honest advice and tried and tested ways of doing things. Episode Summary 🎧 If you’re listening as this episode drops in January, you’ll know exactly what we’re talking about. The noise ramps up fast: “Nobody has any money in January”, “It’s Blue Monday”, “The world is a mess”, and it’s easy to slip into fear based decisions. In this episode, I’m joined by Philippa Aldridge to unpack the money stories that show up for clinic owners at the start of the year, how they get reinforced over Christmas, and how to reset your money mindset so January doesn’t set the tone for the whole year. Key Takeaways ✨
Episode Sponsor: Today’s episode is sponsored by Jane, clinic management software and EMR. Jane’s online bookings and secure client portal help you reclaim your evenings and weekends by taking admin off your plate. To see how Jane can support your clinic, head to the link in the show notes to book a personalised demo. If you are ready to get started, use the code Thrive one mo at the time of sign up for a one month grace period on your new account. Apply here: https://thrive-businesscoaching.com/katies-plan Resources & Links: Apply for Katies Plan for Your Clinic: https://thrive-businesscoaching.com/katies-plan Subscribe to our Channel on Youtube: https://www.youtube.com/@thrivebizcoach?sub_confirmation=1 Website: https://Thrive-businesscoaching.com Free Resources: https://treatyourbusiness.com Sponsor - Jane & MBST Practice management software that brings scheduling, charting, billing, payments, and patient communication into one connected system so you can reduce admin and focus on patient care. Book a Demo > https://meetings.jane.app/meetings/jane-app-uk/uk-demo MBST is non-invasive cell regeneration technology, trusted since 1998, backed by peer-reviewed research. Deliver lasting results and give your clinic the edge. Enquire via the website > https://mbst.health | |||
| S7 EP09 Why Clinics Lose Great Candidates (Before They Even Start) | 21 janv. 2026 | 00:38:52 | |
I'd love to hear from you 'text the show' Season 7: Hiring, Recruitment, and Building a Clinic Team Welcome Episode Summary Key Takeaways
Resources & Links
Episode Sponsor: Today’s episode is sponsored by Jane, clinic management software and EMR. Jane’s online bookings and secure client portal help you reclaim your evenings and weekends by taking admin off your plate. To see how Jane can support your clinic, head to the link in the show notes to book a personalised demo. If you are ready to get started, use the code Thrive one mo at the time of sign up for a one month grace period on your new account. Apply here: https://thrive-businesscoaching.com/katies-plan Resources & Links: Apply for Katies Plan for Your Clinic: https://thrive-businesscoaching.com/katies-plan Subscribe to our Channel on Youtube: https://www.youtube.com/@thrivebizcoach?sub_confirmation=1 Website: https://Thrive-businesscoaching.com Free Resources: https://treatyourbusiness.com Sponsor - Jane & MBST Practice management software that brings scheduling, charting, billing, payments, and patient communication into one connected system so you can reduce admin and focus on patient care. Book a Demo > https://meetings.jane.app/meetings/jane-app-uk/uk-demo MBST is non-invasive cell regeneration technology, trusted since 1998, backed by peer-reviewed research. Deliver lasting results and give your clinic the edge. Enquire via the website > https://mbst.health | |||
| S2 EP14 I wish I did this two years ago: A clinic owners turning point. | 14 janv. 2026 | 00:35:53 | |
I'd love to hear from you 'text the show' Welcome Episode Summary Vicky also shares the practical shifts she’s made already, including raising prices, moving away from pay as you go towards packages, focusing on her core physio services instead of diluting too soon, and getting more confident with sales conversations and marketing decisions. Key Takeaways
Episode Sponsor: Today’s episode is sponsored by Jane, clinic management software and EMR. Jane’s online bookings and secure client portal help you reclaim your evenings and weekends by taking admin off your plate. To see how Jane can support your clinic, head to the link in the show notes to book a personalised demo. If you are ready to get started, use the code Thrive one mo at the time of sign up for a one month grace period on your new account. Apply here: https://thrive-businesscoaching.com/katies-plan Resources & Links: Apply for Katies Plan for Your Clinic: https://thrive-businesscoaching.com/katies-plan Subscribe to our Channel on Youtube: https://www.youtube.com/@thrivebizcoach?sub_confirmation=1 Website: https://Thrive-businesscoaching.com Free Resources: https://treatyourbusiness.com Sponsor - Jane & MBST Practice management software that brings scheduling, charting, billing, payments, and patient communication into one connected system so you can reduce admin and focus on patient care. Book a Demo > https://meetings.jane.app/meetings/jane-app-uk/uk-demo MBST is non-invasive cell regeneration technology, trusted since 1998, backed by peer-reviewed research. Deliver lasting results and give your clinic the edge. Enquire via the website > https://mbst.health | |||
| S6 EP25 The Shift I Just Made in My Clinic (And Why 90% of Clinic Marketing is Now Pointless) | 07 janv. 2026 | 00:26:57 | |
I'd love to hear from you 'text the show' Season 6: Clinic Marketing That Works Welcome 👋 Today’s episode is the real stuff. I am sharing the shift I have just made in my clinic, and why 90% of clinic marketing is now completely pointless. Episode Summary I also share a few examples of what I changed in my own clinic, including massively reducing the time spent on social media and getting far more intentional about collaborations, so we stop confusing effort with effectiveness. Key Takeaways
Resources & Links
Apply here: https://thrive-businesscoaching.com/katies-plan Resources & Links: Apply for Katies Plan for Your Clinic: https://thrive-businesscoaching.com/katies-plan Subscribe to our Channel on Youtube: https://www.youtube.com/@thrivebizcoach?sub_confirmation=1 Website: https://Thrive-businesscoaching.com Free Resources: https://treatyourbusiness.com Sponsor - Jane & MBST Practice management software that brings scheduling, charting, billing, payments, and patient communication into one connected system so you can reduce admin and focus on patient care. Book a Demo > https://meetings.jane.app/meetings/jane-app-uk/uk-demo MBST is non-invasive cell regeneration technology, trusted since 1998, backed by peer-reviewed research. Deliver lasting results and give your clinic the edge. Enquire via the website > https://mbst.health | |||
| S12 EP28 Why I’ve Stopped Setting Goals the Way Everyone Else Does | 31 déc. 2025 | 00:34:20 | |
I'd love to hear from you 'text the show' Season 12: Mindset, Confidence, and Growth Welcome Hello everybody, welcome back to the Treat Your Business podcast. If you’re listening on or around 31st December, you might be feeling a mix of relief, gratitude, and that quiet pressure about what’s next. This episode is intentionally gentle. It’s not about big aggressive goals, hustling into the new year, or adding more to your already full plate. Instead, it’s about reflection, perspective, and choosing how you want your life to feel, not just what you want to achieve. Episode Summary In this episode, I’m sharing the end of year framework I use with my clients (and for myself) to reset without judgement. We start by looking back with evidence, because when you’re tired your brain will tell you you haven’t done enough. Then we look at the cost of the year, because exhaustion is not a personal failing, it’s information. Key Takeaways
Resources & Links
Sponsors: Today’s episode is sponsored by Jane, clinic management software and EMR. Jane’s online bookings and secure client portal help you reclaim your evenings and weekends by taking admin off your plate. To see how Jane can support your clinic, head to the link in the show notes to book a personalised demo. If you are ready to get started, use the code Thrive one mo at the time of sign up for a one month grace period on your new account. Apply here: https://thrive-businesscoaching.com/katies-plan Resources & Links: Apply for Katies Plan for Your Clinic: https://thrive-businesscoaching.com/katies-plan Subscribe to our Channel on Youtube: https://www.youtube.com/@thrivebizcoach?sub_confirmation=1 Website: https://Thrive-businesscoaching.com Free Resources: https://treatyourbusiness.com Sponsor - Jane & MBST Practice management software that brings scheduling, charting, billing, payments, and patient communication into one connected system so you can reduce admin and focus on patient care. Book a Demo > https://meetings.jane.app/meetings/jane-app-uk/uk-demo MBST is non-invasive cell regeneration technology, trusted since 1998, backed by peer-reviewed research. Deliver lasting results and give your clinic the edge. Enquire via the website > https://mbst.health | |||
| S3 EP16 The Hidden Energy Drain Most Clinic Owners Ignore | 24 déc. 2025 | 00:30:44 | |
I'd love to hear from you 'text the show' Season 3: Time, Boundaries, Burnout, and Getting Your Life Back Welcome Happy Christmas Eve and welcome back to the podcast. This episode is a little different to what I normally share. It is not about strategy, numbers, growth plans, systems, team, or leadership. It is more reflective and personal, and I wanted to share something I have been exploring quietly for months. Episode Summary This week I am sharing a Christmas Eve reflection on something that has been quietly changing the way I work, lead, and live: the energy of my environment. I have been reading The Calm and Happy Home by Kirsty Gallagher, and it has made me much more aware of how my home, desk, clinic, and even my car can either support me or drain me. Clutter can feel like unfinished business, and when a space feels busy or chaotic, your nervous system is still responding even if you are not consciously thinking about it. I talk about starting small with decluttering, asking whether your space supports the person you are becoming, and focusing on flow rather than perfection. I also share a few things I have been experimenting with around feng shui, plus a reminder that getting help at home is not indulgent, it is strategic. Key Takeaways
Episode Sponsor Today’s episode is sponsored by Jane, clinic management software and EMR. Jane’s online bookings and secure client portal help you reclaim your evenings and weekends by taking admin off your plate. To see how Jane can support your clinic, head to the link in the show notes to book a personalised demo. If you are ready to get started, use the code Thrive one mo at the time of sign up for a one month grace period on your new account. Apply here: https://thrive-businesscoaching.com/katies-plan Resources & Links: Apply for Katies Plan for Your Clinic: https://thrive-businesscoaching.com/katies-plan Subscribe to our Channel on Youtube: https://www.youtube.com/@thrivebizcoach?sub_confirmation=1 Website: https://Thrive-businesscoaching.com Free Resources: https://treatyourbusiness.com Sponsor - Jane & MBST Practice management software that brings scheduling, charting, billing, payments, and patient communication into one connected system so you can reduce admin and focus on patient care. Book a Demo > https://meetings.jane.app/meetings/jane-app-uk/uk-demo MBST is non-invasive cell regeneration technology, trusted since 1998, backed by peer-reviewed research. Deliver lasting results and give your clinic the edge. Enquire via the website > https://mbst.health | |||
| S11 EP04 It’s Quiet — Here’s Why Panicking Is the Worst Thing You Can Do (and What to Do Instead) | 17 déc. 2025 | 00:27:24 | |
I'd love to hear from you 'text the show' Season 11: Retention, Quiet Periods, and Seasonal Planning You are a clinic owner and it feels a bit quiet right now. Then this episode is for you if you’ve caught yourself refreshing your diary, wondering whether you should run an offer, post more on social media, or questioning whether you’re doing something wrong. I want you to pause. Because quiet periods do not kill clinics. Panicked decisions do. In this episode, I’m talking you off the ledge without sugarcoating it. I’m giving you clarity, perspective for this time of year, and practical actions so you can lead your clinic properly through this season. Episode Summary 🎧 When fear kicks in, logic disappears and that’s when clinic owners make expensive decisions like rushed discounts, messy offers, adding random services, and undermining team confidence. Quiet periods don’t create instability, they reveal what’s underneath, like weak systems, inconsistent marketing, poor retention, unclear numbers, or relying too heavily on new patients. Key Takeaways ✅
Resources & Links 🔗
Thanks for listening! If you found this episode helpful, please subscribe and join me next time for more honest conversations to help you build a clinic and a life you love. 💙 Apply here: https://thrive-businesscoaching.com/katies-plan Resources & Links: Apply for Katies Plan for Your Clinic: https://thrive-businesscoaching.com/katies-plan Subscribe to our Channel on Youtube: https://www.youtube.com/@thrivebizcoach?sub_confirmation=1 Website: https://Thrive-businesscoaching.com Free Resources: https://treatyourbusiness.com Sponsor - Jane & MBST Practice management software that brings scheduling, charting, billing, payments, and patient communication into one connected system so you can reduce admin and focus on patient care. Book a Demo > https://meetings.jane.app/meetings/jane-app-uk/uk-demo MBST is non-invasive cell regeneration technology, trusted since 1998, backed by peer-reviewed research. Deliver lasting results and give your clinic the edge. Enquire via the website > https://mbst.health | |||
| S9 EP06 Tech, Trust & Transformation: The Human Side of Clinic Software with Jane App | 10 déc. 2025 | 00:39:17 | |
I'd love to hear from you 'text the show' Season 9: Tech, Tools, AI, and Clinic Software Hey listeners! Katie here. Today’s episode took a totally unexpected turn – what started as a chat about tech and software for clinics became a much deeper conversation about self-worth, value, and the human side of technology. I loved recording this one, and I think you’ll find it thought-provoking and reassuring, especially if you’ve ever agonised over changing your clinic software or worried about the security of your patients’ data. Episode Summary ✨I’m joined by Javia from Jane App, who shares her insights from eight years in the industry. We cover:
Thanks for listening! If you found this episode helpful, please subscribe and join me next time for more honest conversations to help you build a clinic and a life you love. 💙 Apply here: https://thrive-businesscoaching.com/katies-plan Resources & Links: Apply for Katies Plan for Your Clinic: https://thrive-businesscoaching.com/katies-plan Subscribe to our Channel on Youtube: https://www.youtube.com/@thrivebizcoach?sub_confirmation=1 Website: https://Thrive-businesscoaching.com Free Resources: https://treatyourbusiness.com Sponsor - Jane & MBST Practice management software that brings scheduling, charting, billing, payments, and patient communication into one connected system so you can reduce admin and focus on patient care. Book a Demo > https://meetings.jane.app/meetings/jane-app-uk/uk-demo MBST is non-invasive cell regeneration technology, trusted since 1998, backed by peer-reviewed research. Deliver lasting results and give your clinic the edge. Enquire via the website > https://mbst.health | |||
| S10 EP05 MBST in Practice: Transforming Clinics with Innovation | 03 déc. 2025 | 00:47:28 | |
I'd love to hear from you 'text the show' Season 10: Patient Care Innovation and Clinical Topics Welcome 👋Hey lovely listeners, Katie here! I’m absolutely thrilled to bring you another episode of the Treat Your Business podcast. Today, I’m joined by two incredible clinic owners, Ian Andrews and James Scrimshaw, to chat about MBST and the real impact it’s had on their clinics and their lives. Episode SummaryIn this episode, I dive into a bold conversation with Ian and James about why they turned to MBST, what it’s meant for their practices, and the lessons they’ve learned along the way. We cover everything from their personal experiences with chronic pain to making big business investments based on gut instinct, and how MBST has become a game-changer for their patients. Key Takeaways 💡
A huge thank you to MBST, our headline sponsor for the Treat Your Business podcast. We are so grateful to them for allowing us to continue sharing these amazing opportunities and conversations with all of you. Their support makes it possible for us to keep bringing valuable insights to clinic owners everywhere. Thank you for tuning in! If you’re curious about MBST or want to learn more, check out the website or connect with a practitioner for a proper chat. Don’t forget to subscribe for more honest conversations to help you build a clinic and a life you love! Apply here: https://thrive-businesscoaching.com/katies-plan Resources & Links: Apply for Katies Plan for Your Clinic: https://thrive-businesscoaching.com/katies-plan Subscribe to our Channel on Youtube: https://www.youtube.com/@thrivebizcoach?sub_confirmation=1 Website: https://Thrive-businesscoaching.com Free Resources: https://treatyourbusiness.com Sponsor - Jane & MBST Practice management software that brings scheduling, charting, billing, payments, and patient communication into one connected system so you can reduce admin and focus on patient care. Book a Demo > https://meetings.jane.app/meetings/jane-app-uk/uk-demo MBST is non-invasive cell regeneration technology, trusted since 1998, backed by peer-reviewed research. Deliver lasting results and give your clinic the edge. Enquire via the website > https://mbst.health | |||
| S14 EP04 Secure Your Spot At Clinic Growth Live 2026 And Start Building A Clinic That Works For You | 26 nov. 2025 | 00:13:14 | |
I'd love to hear from you 'text the show' Season 14: Announcements, Events, and Updates Hey everybody, welcome back to the Thrive Treat Your Business podcast. I am so excited to share something big with you in this episode. If you are a physio, sports therapist, podiatrist or clinic owner who is passionate about helping people but feels like your business is running you instead of the other way round, this one is absolutely for you. Episode summary In this short, sharp episode I am lifting the lid on Clinic Growth Live version two. Clinic Growth Live is my one day, in person event created specifically for clinic owners in the health and wellness space who want freedom, profit and impact without burning out. We are back on Friday 27 March 2026 from 9am to 5pm at the Leonardo Hotel and Conference Venue at Hinkley Island in Leicestershire. If you came to version one, you will know it was wild, high energy and full of sequins. This year we have gone bigger, better, shinier and fully branded, and we have doubled capacity to 200 seats. If you are stuck in back to back clients, paying yourself last, winging your marketing and avoiding your numbers, this is exactly why Clinic Growth Live exists. Across the day I will walk you through the same framework that has helped over 378 clinic owners go from overworked and underpaid to calm, confident and profitable. Key takeaways
Resources and links
Resources & Links: Apply for Katies Plan for Your Clinic: https://thrive-businesscoaching.com/katies-plan Subscribe to our Channel on Youtube: https://www.youtube.com/@thrivebizcoach?sub_confirmation=1 Website: https://Thrive-businesscoaching.com Free Resources: https://treatyourbusiness.com Sponsor - Jane & MBST Practice management software that brings scheduling, charting, billing, payments, and patient communication into one connected system so you can reduce admin and focus on patient care. Book a Demo > https://meetings.jane.app/meetings/jane-app-uk/uk-demo MBST is non-invasive cell regeneration technology, trusted since 1998, backed by peer-reviewed research. Deliver lasting results and give your clinic the edge. Enquire via the website > https://mbst.health | |||
| S5 EP06 How Clinic Owners Get The Best Out Of A Practice Manager Without Micromanaging | 19 nov. 2025 | 00:42:55 | |
I'd love to hear from you 'text the show' Season 5: Clinic Systems, Processes, and Operations Welcome Hello listeners, welcome back to the Treat Your Business Podcast. I am super excited you are here because today we are talking about something that can completely change how your clinic runs and how you feel about running it. If you have ever said things like “it is just quicker if I do it myself” or “I cannot find anybody who does it like me” or “I have tried and they do not get it right so I have taken the job back” then this episode is for you. I am joined by our COO in Thrive, Nichola, and we are diving into how to get the best out of your practice manager or business manager without micromanaging them. Episode Summary In this episode, Nichola and I unpack what a great practice manager actually does and how that role should sit alongside you as the CEO. We talk about the difference between a practice manager and an administrator, what you should never delegate as the owner and what you absolutely must let go of. We explore why so many clinic owners become the bottleneck, constantly firefighting and feeling exhausted, and how unclear roles and poor communication turn your practice manager into a reactive doer instead of a strategic partner. We also talk honestly about trust, identity, perfectionism and control, and why you have to be willing to hire people who are better than you in their area if you want the clinic and your life to grow. Key Takeaways
Resources & Links Today’s episode is sponsored by Jane, clinic management software and EMR. Jane’s online bookings and secure client portal help you reclaim your evenings and weekends by taking admin off your plate. To see how Jane can support your clinic, head to the link in the show notes to book a personalised demo. If you are ready to get started, use the code Thrive one mo at the time of sign up for a one month grace period on your new account. Apply here: https://thrive-businesscoaching.com/katies-plan Resources & Links: Apply for Katies Plan for Your Clinic: https://thrive-businesscoaching.com/katies-plan Subscribe to our Channel on Youtube: https://www.youtube.com/@thrivebizcoach?sub_confirmation=1 Website: https://Thrive-businesscoaching.com Free Resources: https://treatyourbusiness.com Sponsor - Jane & MBST Practice management software that brings scheduling, charting, billing, payments, and patient communication into one connected system so you can reduce admin and focus on patient care. Book a Demo > https://meetings.jane.app/meetings/jane-app-uk/uk-demo MBST is non-invasive cell regeneration technology, trusted since 1998, backed by peer-reviewed research. Deliver lasting results and give your clinic the edge. Enquire via the website > https://mbst.health | |||
| S10 EP04 MBST, Innovation in Therapy & Bone Health | 12 nov. 2025 | 00:40:52 | |
I'd love to hear from you 'text the show' Season 10: Patient Care Innovation and Clinical Topics Episode Summary Key Takeaways
Resources & Links Episode Sponsor: Jane.app Clinic management software and EMR that simplifies bookings, forms, and reminders so you can reclaim your evenings. Book a demo via the link in the show notes. Use code ThriveOneMo for a one month grace period. Apply here: https://thrive-businesscoaching.com/katies-plan Resources & Links: Apply for Katies Plan for Your Clinic: https://thrive-businesscoaching.com/katies-plan Subscribe to our Channel on Youtube: https://www.youtube.com/@thrivebizcoach?sub_confirmation=1 Website: https://Thrive-businesscoaching.com Free Resources: https://treatyourbusiness.com Sponsor - Jane & MBST Practice management software that brings scheduling, charting, billing, payments, and patient communication into one connected system so you can reduce admin and focus on patient care. Book a Demo > https://meetings.jane.app/meetings/jane-app-uk/uk-demo MBST is non-invasive cell regeneration technology, trusted since 1998, backed by peer-reviewed research. Deliver lasting results and give your clinic the edge. Enquire via the website > https://mbst.health | |||