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#263 The Transformative Power of Libraries
04 nov. 2026
00:53:20
Are libraries becoming obsolete, or are they more important than ever?
In this episode of The Scott Townsend Show, I sit down with Kiley Cortez, Director of the Bartlesville Public Library, to explore the transformative power of libraries and why their role in our communities may be more important today than ever before.
We live in an age when almost any question can be answered with a quick internet search. But just because information is easy to find doesn't mean it's accurate, trustworthy, or even useful. With algorithms constantly competing for our attention, how do we separate reliable information from everything else?
One of the things that really stood out to me during our conversation was Kiley's observation that the fundamental mission of libraries hasn't changed. Libraries have always helped people navigate information. What's changed is the world around them.
And that got me thinking: Maybe technology hasn't made libraries less necessary. Maybe it's made them more essential.
Kiley shares how today's libraries are doing much more than lending books. They're helping children develop literacy skills, supporting families, providing access to technology, offering educational opportunities, and creating spaces where young people can learn, connect, and grow.
I came away from our conversation with a greater appreciation for the people and institutions that quietly make our communities better places to live.
In this episode, we explore:
Why libraries still matter in the digital age
The challenge of finding accurate and trustworthy information
How algorithms influence the information we consume
Why libraries are about much more than books
The importance of children's literacy and educational programs
How libraries support families and strengthen communities
The evolving role of public libraries in our everyday lives
Chapters
00:00 A Little Boy Who Couldn't Return to the Library 01:05 Opening Conversation and Oklahoma State Memories 04:54 Meet Kiley Cortez, Library Director 05:47 Kiley's Journey from Journalism to Libraries 08:38 How Adult Literacy Changes Lives 11:54 What Does It Take to Become a Librarian? 13:31 Libraries Are More Than Books 17:25 Technology, Makerspaces and Podcasting Equipment 22:09 Why Libraries Matter More Than Ever 24:44 How Public Libraries Are Funded 29:39 Why the Library Eliminated Overdue Fines 33:00 The Human Cost of Library Fines 38:54 What Are We Reading? Book Recommendations 45:18 How to Connect with Your Library 46:30 What's Next for the Bartlesville Public Library? 48:58 What Happens to Old Library Books? 52:00 Final Thoughts and Closing
About My Guest
Kiley Cortez is the Director of the Bartlesville Public Library in Bartlesville, Oklahoma. In our conversation, she shares her perspective on the importance of libraries, the challenges they face, and the many ways they continue to serve their communities.
#262 It's Not Personal. It's Payroll.
29 oct. 2026
00:10:13
Why do retailers cut hours when business slows down, and what can employees do about it? Scott Townsend looks at why schedules shrink after the busy season. He uses a simple store example: a $100,000 sales week leaves $5,000 in operating profit. When sales fall 20% to $80,000, the same store loses $1,000, because rent and insurance don't shrink with sales. He also covers what employees and managers each owe the other. He talks about making every paid hour count, cross-training, and why a financial incentive doesn't prove every payroll cut is about bonuses. He also says management should keep schedules fair and predictable, communicate honestly, and look for savings beyond cutting hours. Chapters: 0:00 Why hours get cut 1:05 Sales vs. profit 1:53 A $100,000 store example 3:19 Employee responsibility 5:14 Cross-training 6:12 Bonuses and motives 6:42 What management owes employees 8:07 Making every hour count Listen on Apple Podcasts or wherever you get your podcasts.
Executive Producer: Ben Townsend Creative Consultant: Matthew Blue Townsend
Shot with a 1080P Webcam with Microphone, WebCam USB Camera, Computer HD Streaming Webcam for PC Desktop & Laptop w/Mic, Wide Angle Lens & Large Sensor for Superior Low Light-wb-4 https://amzn.to/32gfgAu
Audio by Blue Yeti Nano Premium USB Mic for Recording and Streaming - Shadow Grey https://amzn.to/2Zuh0UU
#261 What's Next For Bartlesville? A Conversation with David Austin
15 oct. 2026
00:52:13
What does Bartlesville need to do today to make sure it's a great place to live tomorrow?
In this episode of The Scott Townsend Show, I sit down with my good friend David Austin, who's running for the Ward 2 seat on the Bartlesville City Council in the November 3 election.
David and I have known each other for years, and while we've talked plenty about football and his impressive collection of NFL memorabilia, this time we're talking about something a little closer to home: the future of Bartlesville.
We get into some of the biggest issues facing our community, including economic development, affordable housing, water security, infrastructure, and the city's use of automated license plate reader cameras.
We also discuss whether data centers would be a good fit for our community, how city resources should be distributed among the five wards, and what kind of growth Bartlesville should pursue.
And because this is The Scott Townsend Show, we also manage to talk about breakfast cereal, football, David's journalism career, and the five Super Bowls he's attended.
Topics we cover:
Why David decided to run for Ward 2
Bartlesville's housing shortage and the proposed Rebuild Capitol Hill initiative
Attracting businesses and creating good-paying jobs
The potential benefits and drawbacks of data centers
Protecting Bartlesville's long-term water supply
Street improvements and allocating resources fairly among the five wards
Flock cameras, public safety, and personal privacy
City budgets, spending priorities, and tourism
David's leadership philosophy and his background in journalism, corporate communications, and community service
Timestamps
00:00 – Welcome and introduction to David Austin
04:08 – Why David is running for Ward 2
06:15 – Infrastructure, streets, and housing needs
10:00 – Economic development and bringing jobs to Bartlesville
13:57 – Would data centers be good for Bartlesville?
17:57 – Affordable housing and Rebuild Capitol Hill
20:20 – Bartlesville's water supply and long-term planning
27:53 – How street improvement funds are allocated
30:41 – Working with the state on major road improvements
33:39 – David's philosophy of servant leadership
35:37 – Flock cameras, public safety, and privacy
44:00 – City finances and responsible budgeting
45:44 – What would success on the City Council look like?
48:34 – David's background and community involvement
52:28 – Football, marriage, and five Super Bowls
54:15 – How voters can learn more about David Austin
I liked Arnold Schwarzenegger’s Be Useful: Seven Tools for Life. Some of it was basic, and some stories were familiar—but the book still gave me plenty to think about.
In Episode 260 of The Scott Townsend Show, I share my honest reaction to the book, including a passage about reconnecting with what you loved doing when you were young. I also discuss why his examples of leadership as governor of California stood out to me, especially his willingness to own his mistakes.
The section about complaining hit close to home. Pointing out a problem is easy. Deciding what I’m willing to do about it takes more effort.
Have you read Be Useful? Which idea stayed with you? Let me know in the comments.
Subscribe to The Scott Townsend Show, and share this episode with someone who enjoys books about leadership and personal growth.
Timestamps 00:00 Introduction and overall reaction 00:40 The seven concepts 01:05 Having a clear vision 02:25 Leadership as governor and owning mistakes 03:25 Shifting gears: complaining versus taking action 05:05 Familiar advice worth practicing 05:35 My recommendation and closing thoughts
You can look for these videos every week, so please hit subscribe to stay in the loop for each new show!
#259 The 9 Worst Ways To Complain At Work
01 oct. 2026
00:26:53
In this episode, I walk through some of the most damaging ways people handle complaints at work and at home—and why those habits create more conflict instead of solving the original problem.
I explain how a legitimate concern can turn into an angry blowup, a rumor campaign, or an even bigger workplace problem. This episode is for anyone who wants to raise concerns without damaging trust, morale, or their own credibility.
For now, I’m focusing on what not to do. I’ll save the better ways to raise a concern for a follow-up episode.
Key topics
Waiting until my anger builds up and then exploding in the car, hallway, store, or meeting
Complaining to everyone except the person who can actually help
How gossip and whisper campaigns damage trust and workplace culture
Attacking someone’s character instead of describing the specific behavior
Using loaded words such as “always,” “never,” “lazy,” or “stupid” to exaggerate an issue
Presenting rumors as facts after information gets distorted through the telephone game
Complaining publicly, including in front of customers, coworkers, or children
Sending angry texts or emails in the moment instead of letting them sit
Identifying a problem without explaining the outcome I want
Retaliating against someone for raising a concern through whispers, lies, or blocked opportunities
Time Stamps: 00:00 — Introduction
00:08 — The worst way to complain
00:55 — How complaining drains people and workplaces
01:25 — The wrong ways to complain
02:24 — Don’t wait until anger builds up
03:22 — What happens when you explode
04:25 — The impact on coworkers and family
05:35 — Complaining to everyone except the person who can help
06:34 — How complaints become character assassination
07:55 — Complaining erodes trust and workplace culture
09:19 — Attack behavior, not someone’s character
10:52 — Avoid “always,” “never,” and name-calling
13:25 — Don’t present rumors as facts
14:53 — Don’t complain publicly or in front of customers
17:24 — Don’t send angry texts or emails
18:06 — Explain the desired outcome, not just the problem
19:27 — Never retaliate against someone who raises a concern
Customer service is usually treated as a department, a slogan, or a survey score. In this episode, I make the case that it is better understood as a professional practice—a craft built through judgment, reflection, and thousands of small encounters with real people.
#257 Where Were You on 9/11?
11 sept. 2026
00:37:33
Where were you on September 11, 2001?
In Episode 257 of The Scott Townsend Show, I sit down with my brother, Ben Townsend—a rancher and regular contributor to the show—to remember the morning that changed America.
Ben recalls driving to work at USAA in San Antonio when the first reports described a small plane hitting the World Trade Center. By the time he reached the office, employees were gathering around televisions. Then they watched the second plane strike, and it became clear that this was no accident.
I share my memories of traveling from Bartlesville to Tulsa that morning and entering the Williams Center, a skyscraper that suddenly felt very different as the news unfolded.
We talk about the confusion and horror of that day, the courage and kindness that followed, and the sense of unity Americans experienced afterward. Twenty-five years later, we also ask a difficult question: How do we preserve the memory of 9/11 for generations who were not yet born—and how do we recover some of the unity we have lost?
Subscribe to The Scott Townsend Show for conversations about people, ideas, books, leadership, culture, and the moments that shape us.
I recently returned two overdue library books expecting to pay a fine. Instead, I learned that my local library no longer charges overdue fines.
That announcement surprised me. I’ve been going to the library since I was a child, when my grandfather would take me to pick out books. Back then, returning a book on time—and paying a small fine when you didn’t—was simply part of the arrangement.
In this episode, I reflect on how much libraries have changed and wrestle with what happens when the financial consequence for an overdue book disappears. Does eliminating fines make libraries more welcoming and accessible, or does it make due dates feel optional?
In This Episode
My childhood trips to the library with my grandfather
The old machine used to record checked-out books
Returning two books that were more than a month overdue
My surprise when I learned that there was no fine
Why borrowing a shared resource comes with responsibility
How overdue books can affect the next reader
Why fines may discourage some people and families from returning
Whether eliminating fines improves access without reducing accountability
Why public libraries remain extraordinary community resources
Questions to Consider
Has your local library eliminated overdue fines?
Does removing fines encourage more people to use the library?
Without a penalty, what motivates readers to return books on time?
Is the due date still meaningful if there is no financial consequence?
Do the benefits of improved access outweigh concerns about responsibility?
Join the Conversation
Have you noticed fines disappearing at your local library? Do you think going fine-free is a good idea?
#255 The Complete Don Quixote as Adapted By Rob Davis - A Review
27 août 2026
00:10:24
I finally discovered the story behind the famous phrase “tilting at windmills” after finding Rob Davis’s illustrated adaptation of Miguel de Cervantes’s Don Quixote at my local library. What I expected to be a funny tale about an overly confident would-be knight became a surprisingly thoughtful story about imagination, purpose, friendship, and the stories we create about ourselves. In this episode, I discuss Davis’s inventive artwork, Don Quixote’s questionable grip on reality, and poor Sancho Panza—the loyal sidekick who keeps following his friend into trouble, usually while thinking about his next meal. I also explain why this accessible adaptation earned five stars from me and made me want to tackle Cervantes’s original novel.
#254 Burn and Learn w/Tyler Glenn
05 août 2026
00:26:18
In this episode of the Scott Townsend Show, Tyler Glenn shares his journey from a casual cook to the founder of Red Dirt Rubs, a seasoning company rooted in Oklahoma culture. He discusses his passion for cooking, the challenges of developing unique flavor profiles, and the importance of community engagement in building his brand. Tyler emphasizes the art of barbecue, the significance of fire control, and the leap of faith it took to transition from sharing his seasonings with friends and family to selling them commercially. He also highlights the marketing strategies that have helped him succeed in a competitive market.TakeawaysTyler Glenn's journey began with a passion for cooking and seasoning. He learned to cook through trial and error, influenced by family. Barbecue is an art that requires control over fire. Confidence in his product came from positive feedback from friends and family. Creating unique flavor profiles involves a lot of experimentation. The seasoning market is highly competitive, requiring standout products. Consistency in product quality is crucial for customer trust. Community engagement plays a vital role in his business success. Tyler emphasizes the importance of American-made products. He has built a strong reputation with consistent five-star reviews.
#253 More Than A Helmet: David Austin's Collection of NFL Memories
19 juil. 2026
00:21:56
In this episode, Scott Townsend chats with David Austin about his unique NFL helmet collection, the stories behind each piece, and the evolution of helmet design over the years. Whether you're a sports memorabilia enthusiast or just curious about the intricacies of helmet history, this conversation offers insight into collecting, safety advancements, and the personal meaning behind these iconic symbols.Key topics:
The origins of David Austin’s NFL helmet collection and his first helmet purchase
The evolution of helmet design from the 1960s to modern safety features
The difference between authentic and replica helmets, including technology and padding
The story of David’s most valued helmet, with personal and nostalgic significance
How helmet logos and designs have changed over the years and what helmets David still seeks
Practical tips for collecting helmets, including market prices and where to find vintage gear
The safety innovations in helmet technology and how they impact player protection
Timestamps:
00:00 - Introduction to David Austin's helmet collection and background
00:24 - David's first helmet purchase and childhood memories
01:47 - The story behind David’s original Dolphins helmet
03:54 - How the collection expanded and the most valuable helmets 04:24 - The story of storing and acquiring Helmets during college and abroad
05:50 - Unique helmet collection pieces, including a Rams helmet chair 06:19 - The concept of a "holy grail" helmet and desired additions
08:11 - Deciding what helmets to collect: history, design, or team loyalty 09:15 - Opportunities in helmet shopping, including deals on Amazon and eBay
10:22 - Differences between NFL and college helmets
11:19 - Evolution of helmet design over decades
12:42 - Favorite era of helmet design and retro appeal
13:48 - Personal and sentimental value of certain helmets
14:54 - Regretful helmet passing and memorable collection moments 16:00 - Collecting helmet safety technology and recent innovations 17:18 - Sharing helmet collections online and social media presence 18:11 - How helmet design varies across teams and eras
19:48 - Authentic versus replica helmets and what determines their value
20:03 - Advances in helmet safety and injury prevention
21:10 - Final thoughts: collection stories, safety, and sharing the passionResources & Links:
In this episode of The Scott Townsend Show, I sit down with Liz Draven Hope and Sebastian Pierce for an honest conversation about fitness, discipline, and what it really means to put yourself out there publicly. We talk about how working out becomes more than just physical transformation—it turns into confidence, accountability, mental health, and even leadership.
We dive into why they decided to start documenting their fitness journeys on Instagram and TikTok, the vulnerability that comes with posting online, and how social media can either motivate you or make you second-guess yourself. We talk about gym routines, dirty bulks, meal struggles, rest days, hot yoga, balancing school and work, and how hard it can be to simply stay consistent.
We also get into the deeper reasons behind getting healthier—breaking family cycles, managing stress and anxiety, improving mental health, and learning how to keep promises to yourself. Faith plays a big role in the conversation too, as we discuss discipline, reading the Bible, being intentional with your time, and what I like to call “brutal consistency.”
This episode is really about becoming the kind of person who shows up—even when it’s hard. Because success isn’t always about getting in perfect shape. Sometimes it’s just about doing what you said you were going to do.
A single Instagram line flips our mindset from “one more day” to “one less day,” and that change sharpens how we live right now. We trade delay for urgency, not to feel heavy, but to choose what matters and act on it today. • reframing time as finite instead of unlimited • seeing “one less day” as a wake-up call • grounding urgency in faith and the idea that God numbers our days • replacing drifting with choosing based on what matters • questioning delay and confronting the “later” habit • treating time as the most valuable asset • acting today through simple steps like making the call and fixing what needs fixing For more episodes, visit the Scott Townsend Show YouTube channel, listen on Apple Podcasts, or wherever you listen to your favorite shows.
We sit down with April Whitson, Global VP of HR for ABB and author of The Stay Challenge, to unpack seven leadership regrets and how intentional habits prevent them. From regrettable retention to culture drift, we share practical moves that raise standards, protect trust, and improve results.
• work–life integration replacing identity-through-work • regrettable retention and the cost of keeping disengagement • silent complicity and fear of conflict • asking for and giving useful feedback • missed growth through lack of stretch assignments • intentional leadership over adding more tasks • values as observable behaviors, not posters • clarifying purpose and aligning with company values • team-level culture shaped by daily leader habits • emotional blind spots and practical EQ • decision drift and timely hard calls • burnout betrayal and modeling healthy limits • culture drift and keeping hands on the wheel
Highly suggest you get her book, The Stay Challenge, and subscribe to her newsletter. Follow April on LinkedIn for updates on the Intent2Lead app launching by April 1.
What if sitting with one story could change how you see your life? We launch the Up Project with a bold commitment: fifty viewings of Pixar’s Up, each one an experiment in attention, emotion, and meaning. Rather than chasing the next hot take, we trade speed for depth and explore how repetition turns a familiar plot into a mirror that reflects who we are today.
We talk about the first-viewing jolt of that quiet opening montage, then trace the shift that happens on the tenth and twentieth passes, when surprise fades and noticing takes over. Without novelty to hide behind, the only variable left is us—our mood, our season, our grief, our gratitude. That’s where the film reveals its quiet power. The house becomes more than a balloon-lifted icon; it’s weight, memory, and the cost of holding on too long. Russell transforms from comic relief into an unexpected invitation to soften. Carl’s arc feels less like a lesson and more like a lived reminder that letting go is not betrayal, but a form of love.
Across this conversation, we lean into questions that open rather than close: Why does the same scene hurt one day and heal the next? What do we miss when we only watch once? Can patience turn entertainment into insight? By staying with a single story, we practice a slower way of seeing that honors nuance over noise. You’ll leave with a fresh lens for rewatching, a framework for noticing, and an invitation to revisit a favorite film, chapter, or poem until its quiet truths surface.
If this resonates, follow the show, share this episode with someone who loves Up, and leave a review with the one scene you notice differently now. Your reflections shape where we go next.
In this third annual Christmas tradition, I welcome Eric back to the show for a wide-ranging conversation about books, reading, and the lifelong pursuit of understanding. We talk about his ambitious “great books” journey—now stretching toward what may become a 40-year project—covering everything from Greek tragedies and Plato’s dialogues to Confucius, Viktor Frankl, and modern classics.
We dig into Eric’s disciplined reading habits, his yearly practice of starting January and February by reading the Bible (including his experience with the King James Version this year), and how he structures his reading year to stay motivated without burning out. We also explore big ideas like Plato’s theory of forms, the difference between philosophers and sophists, how ancient texts continue to shape modern thinking, and how AI can be used responsibly to deepen understanding—after you’ve done the hard work of reading.
Eric shares the books that stood out most to him this year, including The Picture of Dorian Gray, Man’s Search for Meaning, The Analects of Confucius, and The Idea Machine, along with the powerful concept of finding a “single thread” that ties together everything you read. We close with practical, encouraging advice for anyone who wants to read more: start with what you love, and let curiosity do the rest.
This is a thoughtful, inspiring conversation for readers, thinkers, and anyone looking to build a richer reading life—perfect for closing out the year and setting the tone for the next one.
Likeness isn’t luck—it’s design. On this episode, I sit down with live digital caricature artist Angie Jordan to explore how she turns a trade show aisle into a packed crowd and a stream of branded keepsakes. Angie breaks down the math behind caricature—allocating space to the biggest feature, exaggerating for clarity, and composing faces that are often more recognizable than a photo.
She shares how she teaches kids with her “30-box” method, reads silhouettes at a hundred feet, and blends drafting precision, showmanship, and portable tech—from Wacom tablets and compact rigs to fast printers and client-facing TVs. We also talk branding, style, and influence, from Hanna-Barbera to Al Hirschfeld, Steven Silver, and Tom Richmond, and why embracing quirks often beats chasing symmetry.
If you’re planning a booth, corporate event, or wedding, Angie offers practical tactics to drive dwell time, spark conversations, and create shareable art that keeps your brand in the feed.
Check out her work and book Angie at angiejordan.com and on Instagram at @AngieJordan7. If this conversation sparks ideas for your art or event strategy, subscribe, share, and leave a review so others can find the show.
In this episode of The Scott Townsend Show, I reconnect with longtime friend and marketing leader Jacquelyn LaMar Berney, President of VI Marketing and Branding in Oklahoma City. Jacquelyn—an accomplished marketer, community leader, and trustee for the Oklahoma City Museum of Art—joins me for a thoughtful and energizing conversation about authenticity, personal branding, and the strange new world of LinkedIn advice.
Jacquelyn and I unpack a recent post she wrote that began with the bold opener: “LinkedIn advice is worthless.” That hook sparked a deep dive into why people chase engagement, how AI-generated posts are changing the platform, and why contradictory “thought leadership” leaves people confused rather than helped.
We talk about the “Harvard Trust Triangle,” what it means to have a “wobble” in how others perceive your empathy, logic, or authenticity, and how to show up as your real self without oversharing. Jacquelyn also reflects on the evolution of LinkedIn—from résumé site, to networking hub, to something that sometimes feels like Tinder-for-business.
Together, we explore:
Whether authenticity is still possible in an algorithm-driven world
How personal brands are built (whether you mean to build one or not)
Why trend-chasing feels hollow
How to genuinely help people without turning into an “influencer”
It’s a smart, funny, and honest conversation about the tension between being yourself and performing yourself online—and why showing up with integrity still matters.
In this episode, I visit with Max Skinner, Senior Manager of Community Development for Movember. Men’s health needs more than awareness—it needs action people can see, measure, and join. Max and I explore how a global mustache movement has evolved into a U.S.-anchored engine for impact, funding programs that tackle prostate cancer, testicular cancer, and the growing crisis of men’s mental health and suicide prevention.
We dive into Mind Moves, Movember’s mental-wellness program tailored for collegiate student-athletes navigating performance pressure, identity shifts, and the new NIL reality. Hosted on a platform that reaches more than 150,000 athletes, Mind Moves teaches students how to spot warning signs, start real conversations, and use campus resources—turning education into prevention.
We also unpack the Real Faces of Men’s Health Report, a first-of-its-kind U.S. analysis offering state-by-state data, demographic insights, and policy recommendations that move the conversation from slogans to strategy.
The numbers are stark—60 men die by suicide every hour worldwide, and three out of four suicides in the U.S. are men—but the solutions can start small. Max and I talk about meaningful check-ins, building shared rituals that keep friends connected, and why growing a mustache still works as the perfect conversation starter.
If you want to help, it’s easy: grow, move, host, or “Mo Your Own Way.” Link your miles with Strava, use free templates and guides, and see where funds go through clear U.S. reporting.
Ready to turn a mustache into momentum? Sign up at us.movember.com, join a team, or donate to support programs and research that save lives. If this conversation moves you, subscribe, share it with a friend you care about, and leave a review to help more people find it. Your next check-in might change a life.
What would you choose if YouTube hid views and subscriber counts—hype or your own taste? I respond to Jake Frew's Patreon post about YouTube Metrics and Airline etiquette. I discuss a world without public metrics and trace how that shift might bring us back to trust, storytelling, and the simple power of word of mouth. From the Mona Lisa’s fame without a counter to the way a Spielberg credit earns an automatic watch, I explain why following a creator’s voice can be more satisfying than chasing whatever tops the charts.
As for airline etiquette I talk about being a shades-up person most of the time, when it’s kind to drop them, why not reclining in tight cabins respects the person behind you, and how back-to-front boarding logic beats aisle gridlock. Add a few low-friction habits—slide over, don’t guard the aisle, stash bags fast—and everyone’s flight gets easier.
I believe we should support the creators who earn your trust, whether that’s subscribing, sharing, or joining their Patreon. If this resonated, hit follow, share it with a friend, and leave a quick review with your take.
Join me as I sit down with Sam McCullough from OneHope.com to explore the world of Gen Alpha—kids who’ve never known a life without screens. We dive into the real sources of influence shaping their decisions, from social media feeds and AI to mental health pressures, and discuss how parents and leaders can guide them toward grounded faith.
In this episode, we cover:
Who Gen Alpha is and what it means to be a digital native
How AI, tech habits, and screen time shape trust and perspective
Mental health challenges tied to social comparison
The impact of exposure to violent or desensitizing content
The vital role of parents as primary influencers and disciple makers
Building biblical literacy and fostering honest conversations
Moving kids from spoon-fed answers to critical thinking
Engaging hot topics with clarity, warmth, and relevance
Practical ways to connect across generations
Cultivating hope in a mission-minded, bridge-building generation
A mustache can start a conversation, but the real goal is changing the rules men grew up with. This episode digs into Movember as a catalyst for men’s mental health, exploring why so many guys carry stress, anxiety, and depression in silence and what it takes to make sharing feel safe. We talk candidly about the phrases that shape boys—man up, boys don’t cry—and how those scripts follow men into adulthood, where vulnerability can feel like breaking the code.
I share a simple ritual that helped my son and me build trust: a monthly hour where he spoke and I listened without judgment or quick fixes. It began awkwardly and grew into easy “man dinners” where anything or nothing could be the topic. From there, we map out practical tools you can use right away: lead with your own truth to lower the bar, ask open-ended questions that invite stories, and give silence room to work. When words come, resist the urge to solve. A sincere that sounds tough, I get it can be more powerful than a dozen solutions.
We also spotlight ways to engage with Movember beyond facial hair. Move for Movember turns empathy into action with 60 miles to honor the 60 men lost to suicide every hour around the world. Hosting a moment—a simple gathering—creates community, connects men to resources, and chips away at stigma one conversation at a time. The throughline is clear: culture change happens in living rooms, on sidewalks, over wings, and with small, honest check-ins that make help feel normal. If this resonates, share it with someone who needs a nudge, subscribe for more conversations that matter, and leave a review to help others find the show. Who will you check in with today?
We trace how a dining table mic turned into a focused blue-collar podcast and why showing up beats having perfect gear. We dig into trade careers, union vs non-union nuance, and the real time cost of making a quality show while life and work keep moving.
• origins of a three-host shop-floor show • evolving into interviews, leadership, and growth • audience focus on hands-on workers and learners • time cost of editing and tools that help • consistency over perfection and analytics • union versus non-union debate and reactions • reconnecting family through creative work • trade school pathways and job placement • AI limits versus hands-on security • women entering the trades and future segments • practical starter advice using only a phone • where to find the show and contact details
Sam DeWitt's contact info: livinthedreampodcast24@gmail.com Also on YouTube, Spotify (video), Apple Podcasts, Facebook, LinkedIn, and Patreon as Livin The Dream
We share a six-book reading stack and explain why switching between genres—biography, classic epic, mystery, gothic, and marketing—makes ideas stick. We show how fast first reads, slow second reads, and simple note-taking turn reading into a useful habit.
Please like, subscribe, share, tell your friends and family about the podcast If you’ve read any of these books, send me an email: scott@scottownsend.info
We celebrate the clean, bold flavor of Louisiana hot sauce and call out the frustrating plastic seal that slows breakfast to a crawl. We share a simple packaging fix and ask listeners to send their worst “who designed this?” examples for future features.
• brief history of Louisiana hot sauce and its simple recipe • the protective seal problem and why it fails users • a practical design tweak using a bold perforation stripe • other packaging pain points across everyday products • the case for user-centered packaging and small wins • appreciation for the brand alongside a clear request for change • invitation for listener stories about bad packaging
“I'd love to hear from you. What products make you wonder who designed this without thinking about the customer? Send me your stories, and maybe I'll feature them in a future episode of Designed Without the Customer in Mind.”
Ben and Scott discuss whether it's time for Mike Gundy to step down as Oklahoma State's head football coach after the team's devastating loss to Oregon.
• Gundy transformed OSU from an afterthought into a nationally respected program with 15 Top 25 finishes • Last season was Gundy's worst as head coach with only three wins • The Oregon game exposed fundamental issues with coaching, discipline, and player development • OSU's performance compared to Oklahoma shows a significant gap despite more coaching changes at OU • Like Kodak's failure to adapt to digital photography, Gundy may be unable to take the program to the next level • The best path forward would be for Gundy to resign gracefully to preserve his legacy while allowing fresh leadership • A leadership change would likely improve recruiting and revitalize the program with new energy and innovation
Sometimes the most meaningful discoveries come when we venture beyond our usual preferences. Having just finished "Theo of Golden," by Allen Levi. a book far removed from my typical action-packed thrillers, I found myself profoundly moved in unexpected ways.
When Eric Rostad, host of Books of Titans podcast and a friend whose literary judgment I trust implicitly, recommended this book, I took notice despite my hesitation. Where Brad Thor novels offer adrenaline and espionage, "Theo of Golden" presents something entirely different—a slower, more contemplative journey filled with grace, mercy, love, and kindness. These qualities feel increasingly rare in our world of endless online anger and division.
What struck me most was how this book addressed our universal longing to be truly seen and acknowledged for who we are, not what we accomplish. It made me pause and consider: When was the last time you felt completely seen? How often do we overlook opportunities to extend kindness to others? These simple acts cost nothing yet mean everything. The enjoyment I derived wasn't from heart-racing suspense but from slowing down and letting the story's wisdom sink deep, leaving me with something thrillers rarely provide—genuine hope.
I encourage you to read "Theo of Golden" and give yourself permission to take it slowly. Don't rush through it; let it breathe and work on you. After finishing, I'd love to hear what resonated with you and whether it reminded you of times when someone showed you unexpected grace or kindness. Reach out and let's continue this conversation about the books that don't just entertain us, but transform us.
We're celebrating a major milestone on the podcast with our 7,500th download after five years and 234 episodes. This achievement represents the longest project I've ever committed to outside of my professional career.
• Most new podcasts don't make it beyond 7 episodes • The conversations with guests and their stories have been the driving force behind the show's longevity • Sharing these insights with listeners has brought tremendous joy to the podcasting process • This milestone provides renewed energy to continue creating and hosting meaningful conversations • Looking forward to 7,500 more downloads and continuing to grow the show
Ever caught yourself replaying a meeting or conversation days later, questioning your every word and action? You're not alone in this leadership struggle.
Our latest installment in the Leadership is Influence series tackles the complex relationship between reflection and effective leadership. Through an insightful conversation with Liz Draven Hope from Oklahoma Wesleyan University and the show's executive producer, Ben Townsend, we explore how self-reflection can either propel your leadership forward or become a paralyzing force of self-doubt.
• Excessive self-reflection can undermine confidence and create unnecessary anxiety • Fear often drives overthinking and becomes a "destructive force right between your ears" • After-action reviews are valuable when they lead to learning and concrete improvements • Effective reflection includes evaluating both successes and failures to fine-tune leadership approach • The goal is to balance thoughtful analysis with the ability to move forward without rumination • Situational lack of confidence affects even experienced leaders in certain contexts • Turning reflection into action distinguishes productive analysis from unproductive worry
Visit the Scott Townsend Show YouTube channel, listen on Apple Podcasts or wherever you listen to your favorite shows.
Leadership isn't about pursuing titles but developing others to reach their potential. Our conversation explores how leadership perspectives evolve from seeking positions to focusing on creating meaningful impact and building capable teams.
• Shifting from wanting leadership positions to prioritizing good work and social influence • How leadership positions naturally attract narcissistic personalities • The distinction between self-serving leaders and those who develop others • John Maxwell's philosophy of leadership as creating more leaders • Leadership as a "talent pipeline" that transforms organizations over time • Application of leadership principles in coaching contexts • The challenges and rewards of leadership in various settings
Leadership is fundamentally about influence and returning more value than the resources invested. Our views on leadership evolve over time, often shifting from purely analytical approaches to recognizing the crucial importance of emotional connections.
• Leadership defined as the ability to influence others toward fulfilling the company's mission • Effective leaders connect organizational goals to individual roles • Leaders have a moral obligation to understand and support employees' career goals • "Emotional resonance is more compelling than fact" - analytical leaders often must learn this truth • The "Jaws effect" demonstrates how stories create stronger impact than simple facts • Relationships matter in organizations - performance alone doesn't guarantee recognition • Understanding human nature is essential for leadership effectiveness • Building good relationships isn't compromising integrity, it's recognizing reality
Leadership is about influence and aligning people to goals while serving them empathetically and helping them develop to reach their full potential.
• Leadership develops through experience, just like learning to walk—you fall down, get up, and improve as long as you're paying attention • The ability to influence is the essence of leadership, which can be wielded ethically or unethically • Emotional resonance is more compelling than facts alone when trying to lead and influence others • One-on-one meetings are crucial in leadership to connect with team members and understand their needs • Everyone has influence whether they realize it or not, making everyone effectively a leader in some capacity • Leadership skills are largely transferable between different fields and industries • Good leaders acknowledge their mistakes openly and create environments where innovation can flourish • Self-reflection is valuable for leadership growth but can become counterproductive if excessive • Finding mentors who exemplify great leadership can accelerate your development as a leader • Assessing the ethics of an organization's leadership culture is essential when deciding where to invest your career
The Scott Townsend Show is a Dietz-O-Man production. For more episodes, visit the Scott Townsend Show YouTube channel, listen on Apple Podcasts or wherever you listen to your favorite shows.
We explore the emotional and mental challenges of decluttering during life transitions and how our attachment to possessions can hold us back from moving forward.
• Moving reveals the overwhelming accumulation of possessions that often go unused for years • The emotional challenge of parting with items tied to significant memories and life events • How digital alternatives can preserve memories while reducing physical clutter • The mental clarity and reduced anxiety that comes from simplified surroundings • Starting small and celebrating incremental progress when tackling overwhelming projects • Finding balance between honoring the past and making space for new experiences • Learning from the movie "Up" about the freedom that comes from letting go • The importance of being intentional with possessions moving forward
Send us an email at scott@scotttownsend.info and let us know what you thought about this episode. We'd love to connect with our listeners!
Scott Townsend welcomes back familiar guest Ben Townsend for a deep dive into why "a well-defined problem is half the solution" and how this principle applies across business and personal scenarios.
• Understanding customer needs beyond their stated requirements is essential for effective problem-solving • In software development, where engineers cost $130-$250/hour, misunderstanding problems leads to wasted time and resources • The "tree swing" example demonstrates how communication breakdowns between customers and solution providers create ineffective outcomes • Problem definition requires asking deeper questions about what customers are truly trying to accomplish • The mountain peak analogy: solving initial problems reveals new challenges that weren't previously visible • Abraham Lincoln's wisdom about spending four hours sharpening an axe before chopping illustrates the value of preparation • Detective work in solving problems resembles murder mysteries - requiring close observation and questioning assumptions • Real-world application example of planning a home water softening system by understanding the complete problem first
Email scott@scotttownsendinfo.com to share your experiences with defining problems before jumping to solutions.
Diving into HG Wells' 1897 classic "The Invisible Man," Scott explores how the novel uses invisibility as a device to illuminate human nature. This short but profound book examines what happens when accountability disappears and reveals who we truly are when no one is watching.
• First-time reading of the 162-page classic "The Invisible Man" by HG Wells • Brief overview of Wells' other influential works including Time Machine and War of the Worlds • Discussion of Griffin, the scientist who discovers invisibility but uses it selfishly • Exploration of the book's central irony: invisibility actually exposes who people really are • Reflection on what our choice of superpowers might reveal about our character • Consideration of how classic science fiction examines human nature rather than just futuristic concepts • Appreciation for how Wells' 125-year-old stories still resonate with modern readers
Email scott@scotttownsendinfo.com to share what superpower you would choose and why. If you'd choose invisibility, what would you do with it?
A preview of next week's exploration of the Net Promoter Score (NPS), the single-question metric that helps businesses predict growth through customer loyalty. We'll uncover who created it, why it's widely used, and how different companies implement this powerful tool.
• Net Promoter Score revolves around one question about customers' likelihood to recommend • Various companies use different names for NPS (ESQI at Enterprise, LTR elsewhere) • The metric provides a quick snapshot of whether a business is heading toward growth • Next week's full episode will explain who created NPS and why it's become so important • Understanding NPS helps businesses gain valuable customer loyalty insights
Come back next Wednesday for our complete breakdown of the Net Promoter Score and discover why this simple metric has transformed how businesses measure customer satisfaction.
Career setbacks happen to everyone, but how you respond to them determines your professional trajectory and future opportunities.
• The "tube top" comment highlights the importance of getting honest feedback after a rejection • One word in an interview (describing a workplace as "hostile") can sink your chances if the interviewer takes issue with it • Remember interviews are two-way conversations - you're also deciding if you want to work there • Always be kind to gatekeepers (receptionists, assistants) as they can significantly influence hiring decisions • Give yourself limited time (maybe 30 minutes) to feel disappointed, then refocus on moving forward • The rearview mirror is small and the windshield is large for a reason - look ahead more than behind • Building internal networks before positions open strengthens your candidacy when opportunities arise • "Emotional resonance" with colleagues often matters more than qualifications when candidates are similar • Congratulate the person who got the job you wanted - it shows maturity and teamwork • Repeated rejections may indicate blind spots you can't see - seek honest feedback from trusted leaders • Everyone successful has faced rejection - persistence and continuous improvement lead to eventual success
Thank you for listening! If you found this helpful, please share it with someone who could benefit, leave a review, and subscribe to the Scott Townsend Show on Apple Podcasts or your favorite podcast platform.
Understanding how to navigate rejection in your career is vital for long-term success and personal growth. Emphasizing resilience, this episode explores effective strategies for responding to disappointment and staying prepared for future opportunities.
• Discusses initial feelings of disappointment after not being promoted • Highlights the importance of preparing emotionally for rejection • Shares insights on expressing gratitude and seeking feedback after interviews • Stresses the need to align personal goals with the company's mission • Explores personal anecdote demonstrating persistence in the face of rejection • Encourages ongoing engagement and communication with potential employers
In today’s rapidly shifting workplace, how do you navigate career advancement while balancing merit-based promotions with diversity, equity, and inclusion (DEI) initiatives? In this episode of The Scott Townsend Show, I sit down with Executive Producer Ben Townsend to unpack the evolving dynamics of promotions, hiring decisions, and the broader corporate landscape.
With 40 years of business experience, I’ve seen firsthand how environmental, social, and governance (ESG) standards are reshaping corporate priorities. But what does that mean for your career trajectory? We discuss how investment firms and executive evaluations are adapting to these changes and the real impact they have on leadership pipelines.
We also dive into high-stakes industries like engineering, surgery, and aviation—fields where skill and precision are non-negotiable. Can prioritizing diversity over meritocracy have unintended consequences? We take a hard look at cases like Boeing’s struggles, the growing concerns around competence in critical roles, and how government policies are responding to these challenges.
Join us for an honest, thought-provoking conversation on how companies can balance inclusion with excellence—because in the end, both matter.
If you have any questions, comments, or concerns, please send an email to scott@scotttownsend.info.
Picture this: it's Valentine's Day 1997, you've just snagged a speeding ticket, run into your youth group while watching Titanic, and the film's tragic ending is the cherry on top of your misadventure sundae. Join us as Jay Webster, the witty author of "You Don't Have to Read This," brings his comical calamity to life on The Scott Townsend Show. We unravel the societal pressures and commercial expectations that can turn this day of love into a stress-fest. Instead of succumbing to the chaos, Jay's tale inspires us to explore more meaningful and unconventional ways to celebrate with loved ones.
As your trusty host, I, Scott Townsend, am sending a big, virtual hug to all our listeners out there. Your engagement keeps this podcast thriving, and I warmly invite you to share your thoughts, reviews, and even the questions that keep you up at night. Whether you're a veteran listener or a fresh face in our community, your support lights up our studio. As we bask in the Valentine's spirit, remember we're all about creating connections and sharing laughter. Stay tuned for more heartwarming and hilarious stories, all brought to you by The Scott Townsend Show, a Deetsoman Production.
This episode emphasizes the transformational power of intentional outreach and empathy in supporting those facing difficult times. Through personal anecdotes and practical advice, we explore ways to foster meaningful connections while dismantling the stigma against asking for help.
• The impact of consistent check-ins on emotional well-being • Empathy as a driving force in providing support • Social isolation during illness and the need for connection • The significance of effective communication and support tools like CaringBridge • Navigating the challenges of giving advice versus being present • The stigma associated with asking for help and vulnerability • Practical methods for showing support in everyday life • The importance of active listening in difficult conversations • Introducing the concept of the 8-minute call for reaching out
Retail theft is costing businesses billions, but locking up merchandise alienates customers and reduces sales. Solutions exist, and finding a balance between security and customer satisfaction is crucial for retailers.
• Retail theft costs nearly $94.5 billion annually • 60% of shoppers encounter locked merchandise regularly • 27% of customers abandon purchases due to locked items • Locking up products damages trust and customer loyalty • Innovative solutions include RFID technology and smart shelving • Open store layouts can encourage theft prevention and customer satisfaction • Retailers must balance theft prevention with a positive shopping experience
Ever had a package disappear from your doorstep? It happened to me, which got me thinking about how we handle neighborly etiquette in today’s tech-driven world. With delivery drivers often skipping the doorbell, it’s easy to miss when a package arrives. I share a story about a mix-up with a package pickup and a simple solution: using the Ring camera’s recording feature to communicate intentions and avoid confusion. With tools like this, we can turn potential issues into chances to build trust and transparency with our neighbors.
Toward the end of the show, I talk about the edited audio versions of the podcast and the unedited versions available on YouTube. Whether you’re walking the dog or catching up on chores, the audio format is made to fit your day. Thank you for tuning in and for your feedback—it means a lot. I’m looking forward to our next conversation.
The episode explores an unexpected encounter with a stranger asking for fuel on a bitterly cold morning, prompting thoughts on kindness, trust, and decision-making. The story raises questions about empathy and the balance between safety and generosity in our interactions with others.
• A 5:30 AM encounter in a deserted parking lot • Meeting a scruffy man with a gas can seeking help • Navigating feelings of skepticism and instinct • Choosing to act on kindness despite concerns • Reflecting on how our decisions shape our day • Understanding the importance of perspective and empathy • Introducing a call for listener engagement and questions
Erik Rostad joins us once again for his third annual appearance on the Scott Townsend Show, bringing fresh insights from his impressive reading project. Since 2017, Erik has been on a mission to read 52 books a year, but his journey has grown to encompass nearly 200 authors, exploring timeless works that have shaped literature and thought. He shares his passion for epic texts like those by Homer, Egyptian writings, and the Epic of Gilgamesh, and how these classics are interwoven with Greek tragedies and philosophical musings. Get ready to be inspired by Eric's plans to explore the works of Plato and Aristotle to unearth the deep cultural connections and timeless impact of these foundational texts.
We take a fascinating look at how multiple readings of books or movies can uncover new layers of meaning and enjoyment. Eris shares the story of someone who delved into "Theo of Golden" by Alan Levi five times, each for a different purpose, and how watching "Up" 31 times revealed fresh details and emotions. Our discussion touches on the communal reading practices of the past, where sharing books aloud enriched the experience, and how such practices can enhance our connection to literature today. Erik also shares his personal strategies for retaining information, like underlining and making notes, which help him revisit and remember key insights from his reading adventures.
Our conversation rounds off with a focus on the cultural significance of foundational texts like the Iliad, encouraging readers to engage with these works through reading groups and podcasts. Erik advocates for reading original works over derivative ones, emphasizing the unique insights they provide. He recounts his own experience with Seth Godin's book on strategy, noting its non-linear structure and the standout insights that make it worthwhile. As we look forward to 2025, we reflect on the value of reading great literature and the exciting plans for future reading initiatives and projects, offering a heartfelt farewell and holiday wishes to our listeners.
contact info for Erik Rostad - http://www.booksoftitans.com
As we embrace the festivities, it's all too easy to get lost in the whirlwind of consumerism and the hustle and bustle of modern life. But what if we paused for a moment to rediscover the true reason for the season?
In his signature style, Scott takes us on a reflective journey as he reads Luke 2:8-14, the timeless passage that encapsulates the essence of Christmas. Through his words, we're reminded of the profound significance of this season, transcending the material trappings and revealing a deeper, more meaningful narrative.
Join us as we pause to reflect, center ourselves, and align with the true reason for the season. Let Scott's reading of Luke 2:8-14 inspire you to embrace the essence of Christmas in a way that's both enriching and deeply fulfilling. It's a powerful reminder of what truly matters during this special time of year.
Have you ever wondered why some people seem to effortlessly achieve their goals while others struggle to make progress? It's not magic—it's consistency. On this episode of the Scott Townsend Show, I pull back the curtain on the pivotal role consistency plays in transforming dreams into reality. Whether it's in our personal lives or professional endeavors, showing up regularly is the secret sauce that builds trust, creates rhythm, and fosters growth. Join me as I reflect on my commitment to bring you valuable content every Wednesday and explore how this dedication can inspire you to add a touch of consistency to your own routines.
Life often throws countless distractions our way, making it easy to stray from commitments. Yet, sticking with something as simple as a weekly podcast isn't just about content creation—it's about respecting and valuing your time. I invite you to rethink where you can integrate more consistency into your daily life, be it through a small creative project, regular catch-ups with a friend, or simply finding time for yourself. Remember, it's not about being perfect; it's about showing up with intention and persistence. Thanks for tuning in and being part of this journey every week. Let's keep striving to be the best versions of ourselves together.
What if you could transform your social life with just a two-hour cocktail party? Discover the secrets with Nick Gray, the mastermind behind "The Two-Hour Cocktail Party," as we chat about hosting unforgettable gatherings that bring people closer together. Nick shares his unique morning routine, featuring a twist on bulletproof coffee, while we swap stories about hearty breakfasts and the joys of air frying bacon. We also take a nostalgic stroll down memory lane, reflecting on college parties and how our social habits evolve as we grow older, offering insights into making every interaction count.
As we unpack the art of hosting, Nick breaks down his structured approach to creating successful events, ensuring you never stress about party planning again. From mastering icebreakers like asking, "What's one of your favorite things?" to embracing the "minimum viable party" concept, this episode is brimming with practical tips to rejuvenate your social connections. Whether you're an extroverted analyst or someone looking to reconnect post-COVID, learn how to foster friendships in a meaningful way, even if you opt for a mocktail party instead of traditional cocktails. Tune in for a refreshing perspective that promises to turn your social gatherings from mundane to memorable.