The Scott Townsend Show - Détails, épisodes et analyse

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The Scott Townsend Show

Scott Townsend

Business & Entrepreneuriat

Société & Culture

Fréquence : 1 épisode/369j. Total Éps: 263

The Scott Townsend Show explores meaningful ideas, interesting people, books, culture, and everyday life through thoughtful conversations, practical insights, and a healthy dose of humor.

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Données mises à jour le 09/11/2026

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#263 The Transformative Power of Libraries

Saison 1 · Épisode 263

mercredi 4 novembre 2026 • Durée 53:20

Are libraries becoming obsolete, or are they more important than ever?

In this episode of The Scott Townsend Show, I sit down with Kiley Cortez, Director of the Bartlesville Public Library, to explore the transformative power of libraries and why their role in our communities may be more important today than ever before.

We live in an age when almost any question can be answered with a quick internet search. But just because information is easy to find doesn't mean it's accurate, trustworthy, or even useful. With algorithms constantly competing for our attention, how do we separate reliable information from everything else?

One of the things that really stood out to me during our conversation was Kiley's observation that the fundamental mission of libraries hasn't changed. Libraries have always helped people navigate information. What's changed is the world around them.

And that got me thinking: Maybe technology hasn't made libraries less necessary. Maybe it's made them more essential.

Kiley shares how today's libraries are doing much more than lending books. They're helping children develop literacy skills, supporting families, providing access to technology, offering educational opportunities, and creating spaces where young people can learn, connect, and grow.

I came away from our conversation with a greater appreciation for the people and institutions that quietly make our communities better places to live.

In this episode, we explore:

Why libraries still matter in the digital age

The challenge of finding accurate and trustworthy information

How algorithms influence the information we consume

Why libraries are about much more than books

The importance of children's literacy and educational programs

How libraries support families and strengthen communities

The evolving role of public libraries in our everyday lives

Chapters

00:00 A Little Boy Who Couldn't Return to the Library
01:05 Opening Conversation and Oklahoma State Memories
04:54 Meet Kiley Cortez, Library Director
05:47 Kiley's Journey from Journalism to Libraries
08:38 How Adult Literacy Changes Lives
11:54 What Does It Take to Become a Librarian?
13:31 Libraries Are More Than Books
17:25 Technology, Makerspaces and Podcasting Equipment
22:09 Why Libraries Matter More Than Ever
24:44 How Public Libraries Are Funded
29:39 Why the Library Eliminated Overdue Fines
33:00 The Human Cost of Library Fines
38:54 What Are We Reading? Book Recommendations
45:18 How to Connect with Your Library
46:30 What's Next for the Bartlesville Public Library?
48:58 What Happens to Old Library Books?
52:00 Final Thoughts and Closing

About My Guest

Kiley Cortez is the Director of the Bartlesville Public Library in Bartlesville, Oklahoma. In our conversation, she shares her perspective on the importance of libraries, the challenges they face, and the many ways they continue to serve their communities.

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#262 It's Not Personal. It's Payroll.

Saison 1 · Épisode 262

jeudi 29 octobre 2026 • Durée 10:13

Why do retailers cut hours when business slows down, and what can employees do about it?
Scott Townsend looks at why schedules shrink after the busy season. He uses a simple store example: a $100,000 sales week leaves $5,000 in operating profit. When sales fall 20% to $80,000, the same store loses $1,000, because rent and insurance don't shrink with sales.
He also covers what employees and managers each owe the other. He talks about making every paid hour count, cross-training, and why a financial incentive doesn't prove every payroll cut is about bonuses. He also says management should keep schedules fair and predictable, communicate honestly, and look for savings beyond cutting hours.
Chapters:
0:00 Why hours get cut
1:05 Sales vs. profit
1:53 A $100,000 store example
3:19 Employee responsibility
5:14 Cross-training
6:12 Bonuses and motives
6:42 What management owes employees
8:07 Making every hour count
Listen on Apple Podcasts or wherever you get your podcasts.

► Subscribe to my Youtube channel --- https://bit.ly/3iV8sOT

You can look for these videos every week, so please hit subscribe to stay in the loop for each new show!

For TSTS merchandise, go to https://teespring.com/stores/tsts-2 for a list of TSTS coffee mugs and t-shirts. (I get a cut)

Resources and Links
--------------------------------------------
My contact info:
LinkedIn https://bit.ly/2ZZ4qwe
Twitter https://bit.ly/3enLDQa
Facebook https://bit.ly/2Od4ItO
Instagram https://bit.ly/2ClncWl

Transcribe your podcasts and videos with Otter
Executive Producer: Ben TownsendCreative Consultant: Matthew Blue TownsendShot with a 1080P Webcam with Microphone, WebCam USB Camera, Computer HD Streaming Webcam for PC Desktop & Laptop w/Mic, Wide Angle Lens & Large Sensor for Superior Low Light-wb-4 Audio by Blue Yeti Nano Premium USB Mic for Recording and Streaming - Shadow Grey Follow The Scott Townsend Show podcast onSpotify iTunes Stitcher TuneIn Voice Actor: Britney McCulloughLogo by Angie Jordan Theme Song by Androzguitar For media requests or interviews, please reach out to

#261 What's Next For Bartlesville? A Conversation with David Austin

Saison 5 · Épisode 261

jeudi 15 octobre 2026 • Durée 52:13

What does Bartlesville need to do today to make sure it's a great place to live tomorrow?

In this episode of The Scott Townsend Show, I sit down with my good friend David Austin, who's running for the Ward 2 seat on the Bartlesville City Council in the November 3 election.

David and I have known each other for years, and while we've talked plenty about football and his impressive collection of NFL memorabilia, this time we're talking about something a little closer to home: the future of Bartlesville.

We get into some of the biggest issues facing our community, including economic development, affordable housing, water security, infrastructure, and the city's use of automated license plate reader cameras.

We also discuss whether data centers would be a good fit for our community, how city resources should be distributed among the five wards, and what kind of growth Bartlesville should pursue.

And because this is The Scott Townsend Show, we also manage to talk about breakfast cereal, football, David's journalism career, and the five Super Bowls he's attended.

Topics we cover:

Why David decided to run for Ward 2

Bartlesville's housing shortage and the proposed Rebuild Capitol Hill initiative

Attracting businesses and creating good-paying jobs

The potential benefits and drawbacks of data centers

Protecting Bartlesville's long-term water supply

Street improvements and allocating resources fairly among the five wards

Flock cameras, public safety, and personal privacy

City budgets, spending priorities, and tourism

David's leadership philosophy and his background in journalism, corporate communications, and community service

Timestamps

00:00 – Welcome and introduction to David Austin

04:08 – Why David is running for Ward 2

06:15 – Infrastructure, streets, and housing needs

10:00 – Economic development and bringing jobs to Bartlesville13:57 – Would data centers be good for Bartlesville?17:57 – Affordable housing and Rebuild Capitol Hill20:20 – Bartlesville's water supply and long-term planning27:53 – How street improvement funds are allocated30:41 – Working with the state on major road improvements33:39 – David's philosophy of servant leadership35:37 – Flock cameras, public safety, and privacy44:00 – City finances and responsible budgeting45:44 – What would success on the City Council look like?48:34 – David's background and community involvement52:28 – Football, marriage, and five Super Bowls54:15 – How voters can learn more about David Austin55:40 – Closing thoughts► Subscribe to my Youtube channel --- Resources and Links--------------------------------------------My contact info:LinkedIn Twitter Facebook Instagram Executive Producer: Ben TownsendCreative Consultant: Matthew Blue TownsendFollow The Scott Townsend Show podcast onSpotify iTunes Stitcher TuneIn Voice Actor: Britney McCulloughLogo by Angie Jordan Theme Song by Androzguitar

#260 Arnold Schwarzenegger’s Be Useful

Saison 5 · Épisode 260

jeudi 1 octobre 2026 • Durée 06:06

I liked Arnold Schwarzenegger’s Be Useful: Seven Tools for Life. Some of it was basic, and some stories were familiar—but the book still gave me plenty to think about.

In Episode 260 of The Scott Townsend Show, I share my honest reaction to the book, including a passage about reconnecting with what you loved doing when you were young. I also discuss why his examples of leadership as governor of California stood out to me, especially his willingness to own his mistakes.

The section about complaining hit close to home. Pointing out a problem is easy. Deciding what I’m willing to do about it takes more effort.

Have you read Be Useful? Which idea stayed with you? Let me know in the comments.

Subscribe to The Scott Townsend Show, and share this episode with someone who enjoys books about leadership and personal growth.

Feedback: scott@scotttownsend.info
#BeUseful #ArnoldSchwarzenegger #bookreview

Timestamps
00:00 Introduction and overall reaction
00:40 The seven concepts
01:05 Having a clear vision
02:25 Leadership as governor and owning mistakes
03:25 Shifting gears: complaining versus taking action
05:05 Familiar advice worth practicing
05:35 My recommendation and closing thoughts

►Subscribe to my Youtube channel --- https://bit.ly/3iV8sOT

You can look for these videos every week, so please hit subscribe to stay in the loop for each new show!

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#259 The 9 Worst Ways To Complain At Work

Saison 1 · Épisode 259

jeudi 1 octobre 2026 • Durée 26:53

In this episode, I walk through some of the most damaging ways people handle complaints at work and at home—and why those habits create more conflict instead of solving the original problem.

I explain how a legitimate concern can turn into an angry blowup, a rumor campaign, or an even bigger workplace problem. This episode is for anyone who wants to raise concerns without damaging trust, morale, or their own credibility.

For now, I’m focusing on what not to do. I’ll save the better ways to raise a concern for a follow-up episode.

Key topics

Waiting until my anger builds up and then exploding in the car, hallway, store, or meeting

Complaining to everyone except the person who can actually help

How gossip and whisper campaigns damage trust and workplace culture

Attacking someone’s character instead of describing the specific behavior

Using loaded words such as “always,” “never,” “lazy,” or “stupid” to exaggerate an issue

Presenting rumors as facts after information gets distorted through the telephone game

Complaining publicly, including in front of customers, coworkers, or children

Sending angry texts or emails in the moment instead of letting them sit

Identifying a problem without explaining the outcome I want

Retaliating against someone for raising a concern through whispers, lies, or blocked opportunities

Time Stamps:
00:00 — Introduction

00:08 — The worst way to complain

00:55 — How complaining drains people and workplaces

01:25 — The wrong ways to complain

02:24 — Don’t wait until anger builds up

03:22 — What happens when you explode

04:25 — The impact on coworkers and family

05:35 — Complaining to everyone except the person who can help

06:34 — How complaints become character assassination
07:55 — Complaining erodes trust and workplace culture09:19 — Attack behavior, not someone’s character10:52 — Avoid “always,” “never,” and name-calling13:25 — Don’t present rumors as facts14:53 — Don’t complain publicly or in front of customers17:24 — Don’t send angry texts or emails18:06 — Explain the desired outcome, not just the problem19:27 — Never retaliate against someone who raises a concern22:56 — Recap: the worst ways to complain23:50 — Building healthier communication habits25:21 — Like, comment, and support the show25:49 — Closing thoughts26:33 — Find more episodes► Subscribe to my Youtube channel ---

#258 Customer Service As A Practice

Saison 5 · Épisode 258

mercredi 16 septembre 2026 • Durée 11:20

Customer service is usually treated as a department, a slogan, or a survey score. In this episode, I make the case that it is better understood as a professional practice—a craft built through judgment, reflection, and thousands of small encounters with real people.

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#257 Where Were You on 9/11?

Saison 5 · Épisode 257

vendredi 11 septembre 2026 • Durée 37:33

Where were you on September 11, 2001?

In Episode 257 of The Scott Townsend Show, I sit down with my brother, Ben Townsend—a rancher and regular contributor to the show—to remember the morning that changed America.

Ben recalls driving to work at USAA in San Antonio when the first reports described a small plane hitting the World Trade Center. By the time he reached the office, employees were gathering around televisions. Then they watched the second plane strike, and it became clear that this was no accident.

I share my memories of traveling from Bartlesville to Tulsa that morning and entering the Williams Center, a skyscraper that suddenly felt very different as the news unfolded.

We talk about the confusion and horror of that day, the courage and kindness that followed, and the sense of unity Americans experienced afterward. Twenty-five years later, we also ask a difficult question: How do we preserve the memory of 9/11 for generations who were not yet born—and how do we recover some of the unity we have lost?

Subscribe to The Scott Townsend Show for conversations about people, ideas, books, leadership, culture, and the moments that shape us.

#September11 #NeverForget #911Remembrance #AmericanHistory #TheScottTownsendShow

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I Tried To Pay My Library Fine

Saison 5 · Épisode 256

mercredi 2 septembre 2026 • Durée 11:34

I Tried to Pay My Library Fine

I recently returned two overdue library books expecting to pay a fine. Instead, I learned that my local library no longer charges overdue fines.

That announcement surprised me. I’ve been going to the library since I was a child, when my grandfather would take me to pick out books. Back then, returning a book on time—and paying a small fine when you didn’t—was simply part of the arrangement.

In this episode, I reflect on how much libraries have changed and wrestle with what happens when the financial consequence for an overdue book disappears. Does eliminating fines make libraries more welcoming and accessible, or does it make due dates feel optional?

In This Episode

My childhood trips to the library with my grandfather
The old machine used to record checked-out books
Returning two books that were more than a month overdue
My surprise when I learned that there was no fine
Why borrowing a shared resource comes with responsibility
How overdue books can affect the next reader
Why fines may discourage some people and families from returning
Whether eliminating fines improves access without reducing accountability
Why public libraries remain extraordinary community resources

Questions to Consider

Has your local library eliminated overdue fines?
Does removing fines encourage more people to use the library?
Without a penalty, what motivates readers to return books on time?
Is the due date still meaningful if there is no financial consequence?
Do the benefits of improved access outweigh concerns about responsibility?

Join the Conversation

Have you noticed fines disappearing at your local library? Do you think going fine-free is a good idea?

Share your thoughts in the comments or email me at scott@scotttownsend.info.

Connect With the Show

Website: thescotttownsendshow.com

#255 The Complete Don Quixote as Adapted By Rob Davis - A Review

Saison 5 · Épisode 255

jeudi 27 août 2026 • Durée 10:24

I finally discovered the story behind the famous phrase “tilting at windmills” after finding Rob Davis’s illustrated adaptation of Miguel de Cervantes’s Don Quixote at my local library. What I expected to be a funny tale about an overly confident would-be knight became a surprisingly thoughtful story about imagination, purpose, friendship, and the stories we create about ourselves. In this episode, I discuss Davis’s inventive artwork, Don Quixote’s questionable grip on reality, and poor Sancho Panza—the loyal sidekick who keeps following his friend into trouble, usually while thinking about his next meal. I also explain why this accessible adaptation earned five stars from me and made me want to tackle Cervantes’s original novel.

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#254 Burn and Learn w/Tyler Glenn

Saison 5 · Épisode 254

mercredi 5 août 2026 • Durée 26:18

In this episode of the Scott Townsend Show, Tyler Glenn shares his journey from a casual cook to the founder of Red Dirt Rubs, a seasoning company rooted in Oklahoma culture. He discusses his passion for cooking, the challenges of developing unique flavor profiles, and the importance of community engagement in building his brand. Tyler emphasizes the art of barbecue, the significance of fire control, and the leap of faith it took to transition from sharing his seasonings with friends and family to selling them commercially. He also highlights the marketing strategies that have helped him succeed in a competitive market.TakeawaysTyler Glenn's journey began with a passion for cooking and seasoning.
He learned to cook through trial and error, influenced by family.
Barbecue is an art that requires control over fire.
Confidence in his product came from positive feedback from friends and family.
Creating unique flavor profiles involves a lot of experimentation.
The seasoning market is highly competitive, requiring standout products.
Consistency in product quality is crucial for customer trust.
Community engagement plays a vital role in his business success.
Tyler emphasizes the importance of American-made products.
He has built a strong reputation with consistent five-star reviews.

Website: https://www.thescotttownsendhow.netlify.app

Sound Bites

00:

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The Scott Townsend Show - Détails, épisodes et analyse

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Other99+

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