Welcome to The Move In Senior Living Marketing, a podcast from Unlock Health, a full-service marketing partner for the aging services industry.
Join us for candid conversations exploring the latest marketing strategies with the senior living community leaders, and innovative solution partners, who are moving our industry forward.
Together we’ll build a community to build better communities. Welcome to The Move In Senior Living Marketing, with Larry Williams.
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Why Video Builds Trust Before the Tour with Christie Freeze
mardi 24 juin 2025 • Durée 40:31
In this conversation, Christie Freeze discusses the transformative power of personalized video messaging in the senior living industry. She emphasizes the importance of speed to lead, building trust through video, and creating a human connection in a technology-driven world.
The discussion covers best practices for video messaging, the sales process, and how to overcome camera confidence. Christie also highlights the significance of personalization and data-driven insights in enhancing engagement and reducing no-shows. Ultimately, the conversation aims to shift the narrative around senior living, showcasing it as a community-focused and supportive environment.
https://www.linkedin.com/in/christiefreeze/
https://heartlegacy.com/
http://CAREbyChristie.com
Sales, Ops, and the Space Between: Aligning for Resident Success with Evan Kuo
mardi 17 juin 2025 • Durée 38:31
In this conversation, Evan Kuo discusses the intricacies of senior living marketing, emphasizing the importance of bridging the gap between sales and operations.
He highlights the role of ALIS as a comprehensive software solution for senior living communities, the challenges of resident retention, and the significance of trust and culture in enhancing the resident experience.
The discussion also touches on the importance of effective communication, data management through CRM systems, and creating meaningful connections in the sales process.
https://www.linkedin.com/in/kuoevan/
https://www.go-alis.com/
More Than Leads: Marketing’s Role in Culture and Hiring with Brooke Saxon-Spencer
mardi 15 avril 2025 • Durée 38:18
In this episode, Larry Williams discusses the intersection of marketing, talent acquisition, and employee engagement in the senior living industry with Brooke Saxon Spencer, Vice President of Marketing at Claiborne Senior Living. They delve into the importance of treating employees well to ensure resident satisfaction and share insights on how senior living organizations can leverage marketing strategies for recruitment and retention. Key topics covered include the role of structured onboarding, ongoing training, internal branding, and the power of authentic storytelling through video and social media to enhance employee and resident experiences.
00:00 The Importance of Employee Treatment
01:28 Introduction to the Episode
01:49 Meet Brooke Saxon Spencer
02:23 The Role of Marketing in Senior Living
02:52 The Power of Storytelling in Recruitment
03:09 Casual Conversation and Personal Stories
04:44 Claiborne Senior Living's Marketing Strategy
06:47 Integrating Marketing and HR for Employee Satisfaction
17:16 Revamping the Onboarding Process
19:52 Revamping the Orientation Program
20:41 Interactive and Personalized Training
22:29 Feedback and Continuous Improvement
24:55 Empowering Employees and Building Trust
28:29 Marketing for Talent Acquisition
32:12 The Importance of Employee Experience
36:31 Final Thoughts and Key Takeaways
Digital Move-In, Real Impact with Kaden McKenzie and Murry Mercier
mercredi 9 avril 2025 • Durée 31:51
In this episode of Move-In Senior Living Marketing, host Larry Williams discusses the importance of the move-in experience for senior living communities with Murry Mercier, Director of Senior Living Solution Architecture at PointClickCare, and Kaden McKenzie, Director of Sales at Senior Sign. They explore common challenges faced during the move-in process, such as overwhelming paperwork and administrative delays, which can deter potential residents. The conversation highlights the game-changing partnership between PointClickCare and Senior Sign, designed to streamline this process, eliminate administrative headaches, and enhance transparency. This collaboration aims to improve efficiency, boost occupancy rates, and create better experiences for residents, families, and staff through digital transformation. The episode also touches on future innovations and the continued importance of embracing technology in senior living.
00:00 Introduction to Senior Living Digital Transformation
01:08 The Emotional Complexity of Moving into Senior Living
01:32 Meet the Experts: Larry, Murray, and Kaden
02:10 The Move-In Experience: Challenges and Solutions
02:31 The Game-Changing Partnership: PointClickCare and Senior Sign
02:49 Future of Digital Transformation in Senior Living
03:24 In-Depth Discussion with Murray and Kaden
06:11 The Big Announcement: Partner Powered Engagement
07:34 The Importance of Efficiency and Human Interaction
08:56 Addressing Paperwork and Administrative Burdens
09:48 The Role of Technology in Enhancing Senior Living
13:08 Transparency and Trust in Senior Living Communities
23:25 Advice for Communities Considering Digital Transformation
29:54 Final Thoughts and Takeaways
https://www.linkedin.com/in/kadenmckenzie/
https://www.linkedin.com/in/murrymercier/
The Power of Storytelling in Senior Living with Jack York
mercredi 2 avril 2025 • Durée 44:01
In this enlightening episode of Move In Senior Living Marketing, host Larry Williams chats with Jack York, Chief Storyteller at Tailgate, about the profound impact of storytelling in senior living communities. Through his work capturing the voices of seniors, Jack emphasizes how authentic stories outperform amenities in marketing and fostering engagement. They discuss the hidden crisis of loneliness among seniors and how meaningful conversations can enhance well-being. Jack's anecdotes, including heartfelt tales from World War II veterans to centenarians, underscore the importance of preserving and sharing personal histories. Tune in for an inspiring dialogue filled with lessons on connection, aging, and the powerful role of narrative.
00:00 Introduction to Senior Living Storytelling
01:09 Meet Jack York: Chief Storyteller
01:35 The Power of Storytelling in Senior Living
02:13 Jack York's Journey and Mission
02:53 The Birth and Evolution of Tailgate
04:48 Connecting with Seniors: The Process
09:21 Vintage Voices: Capturing Centenarian Stories
13:40 The Impact of Sharing Stories
23:06 Personal Reflections and Lessons Learned
34:44 Encouraging Storytelling in Senior Living Communities
41:58 Conclusion and Key Takeaways
https://www.linkedin.com/in/jack-york-1273a42/
https://talegate4joy.com/
https://www.facebook.com/talegate4joy
https://www.instagram.com/talegate4joy/
Senior Living Sales: What Mystery Shops Reveal, with Libby Lauer
mercredi 26 mars 2025 • Durée 31:08
In this episode of the Move-In Senior Living Marketing Podcast, host Larry Williams speaks with Libby Lauer from Senior Source Consulting Group. Libby shares her expertise in senior living sales, mystery shopping, and customer experience. Key topics discussed include the discovery process's importance, pricing transparency, avoiding generic building tours, and addressing concerns thoroughly before saying goodbye. Libby emphasizes the significance of creating trust and value through understanding prospects' needs and providing personalized, human-centered interactions.
00:00 Introduction to Trust and Value in Senior Living Sales
01:28 Welcome and Guest Introduction
01:55 Key Topics in Senior Living Sales
02:12 Libby's Background and Expertise
02:28 Challenges in Senior Living Sales
05:06 Libby's Mystery Shopping Process
10:19 Importance of Discovery in Sales
17:08 Discussing Pricing Transparently
22:35 The Right Way to End a Tour
26:55 Final Thoughts and Advice
29:43 Key Takeaways
https://www.linkedin.com/in/libby-l-lauer-ms-427b2a17/
https://www.seniorsourceconsulting.com/
Mastering the Website RFP Process with Jessica Freeburg
mardi 18 mars 2025 • Durée 15:36
In this episode of The Move in Senior Living, we sit down with Jessica Freeburg, Senior Digital Marketing Analyst at Benedictine Living, to discuss the intricate process of revamping a senior living website. From navigating the RFP process for vendor selection to managing multiple stakeholders and launching 36 websites in just four months, Jessica shares her insights, challenges, and key takeaways from the experience.
https://www.linkedin.com/in/jessica-freeburg-bb75897/
Marketing Meets Recruitment, with Fran Palma
mardi 11 mars 2025 • Durée 15:45
In this episode, we sit down with Fran Palma, the Chief Marketing and Digital Strategy Officer at Covenant Living, to discuss how his team has transformed their recruitment strategies in the wake of COVID-19. We dive into Covenant Living’s approach, from building a career website from scratch to leveraging cutting-edge technology and marketing strategies for talent acquisition. Fran shares insights into the collaboration between marketing and HR to optimize the applicant experience and the use of data to tailor recruitment messaging. This episode is packed with valuable tips for senior living organizations aimed at attracting top talent and creating a desirable work environment.
00:00 Introduction to Employee Retention Strategies
01:07 Leveraging Marketing for Talent Acquisition
02:12 Fran Palma's Career and Recruitment Innovations
03:12 Strategic Shifts in Recruitment Post-COVID
04:52 Implementing Marketing Tactics in Recruitment
08:53 Utilizing Data and Technology in Recruitment
12:14 The Future of Talent Acquisition
14:00 Conclusion and Key Takeaways
https://www.linkedin.com/in/fran-palma/
Embracing Accessibility, Diversity & AI in Senior Living Marketing with Lola Rain
mardi 4 mars 2025 • Durée 21:23
In this insightful episode of 'Move in Senior Living Marketing,' Larry Williams sits down with industry expert Lola Rain to delve into the critical aspects of senior living marketing. Lola shares her extensive 25 years of marketing experience and her passion for both the creative and analytical sides of the field. Key topics include the importance of website accessibility and compliance, the role of diversity and inclusivity, and leveraging AI and innovative content in marketing strategies. Lola also provides practical advice on conducting annual website audits and ensuring marketing materials align with DEI commitments. The conversation wraps up with valuable tips on stress reduction and maintaining work-life balance in a demanding industry.
00:00 Introduction to Marketing Insights
01:06 Meet Lola Rain: A Multifaceted Marketing Expert
01:21 The Importance of Website Accessibility
01:43 Diversity and Inclusivity in Marketing
01:48 Leveraging AI and Smart Content
02:03 Lola's Journey in Senior Living Marketing
04:55 Website Accessibility Best Practices
10:17 Brand Integrity and Inclusivity
12:36 Conference Highlights and AI Insights
14:56 Final Thoughts and Stress Reduction Tips
19:28 Closing Remarks and Takeaways
https://www.linkedin.com/in/lola-rain/
Storytelling Through Senior Living Photography with Tom Sanders
mercredi 26 février 2025 • Durée 24:17
In this episode, the focus is on the importance of storytelling in senior living communities. The host engages in an insightful discussion with Tom Sanders, the founder of Senior Living Photography, who shares his expertise in capturing the vibrant lives of senior residents. Tom emphasizes the need for high-quality storytelling to highlight residents' personal journeys and the role it plays in marketing senior living communities. He delves into the challenges of photographing seniors, particularly those with cognitive and physical limitations, and offers practical advice for making them feel comfortable during shoots. Tom also discusses the integration of modern and diverse imagery in senior living marketing, the potential uses and pitfalls of AI and stock photography, and his experiences photographing war veterans. Finally, Tom urges senior living companies to invest more in high-production storytelling to authentically showcase their residents' lives.
00:00 The Power of Storytelling in Senior Living
01:07 Meeting Tom Sanders: A Pioneer in Senior Living Photography
02:00 Tom Sanders' Journey and Philosophy
04:55 Challenges and Techniques in Senior Living Photography
09:07 The Future of Senior Living Photography
15:40 The Role of AI and Stock Photography
19:16 Final Thoughts and Takeaways
https://www.linkedin.com/in/tom-sanders-b372b1139/
https://seniorstockphotos.com/
https://tomsandersphoto.com/
Apple Podcasts
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13/08/2026
#79
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#37
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16/05/2026
#100
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15/05/2026
#68
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01/12/2025
#96
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28/10/2025
#94
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27/10/2025
#83
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27/10/2025
#70
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26/10/2025
#42
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26/10/2025
#45
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