For anyone interested in administrative fellowships or curious about what the experience was like, be sure to tune into this episode! Kerry Maloney, Sr. Administrative Manager at Mass General sits down with Yolanda Gonzalez to discuss different factors applicants should consider when applying to fellowships, application tips and advice, and personal insights on the overall fellowship experience at Mass General.
Originally from the Hudson Valley in New York, Kerry’s career in healthcare began at the largest independent multi-specialty group in New York State, CareMount Medical, where her interest in operations and redesign of administrative processes led to the development and management of four internal systems across patient care services, marketing, and patient experience. It was here, while working with clinical staff and administration, that she quickly became fascinated with the day to-day operations of running a medical practice. Her experience with the group consequently drove her decision to move to Boston and obtain a Master of Public Health in Healthcare Management from Boston University's School of Public Health.
While pursuing her degree, she worked for BU’s School of Medicine’s Faculty Development, supporting the professional development of faculty in the Department of Medicine, and completed an internship with Blue Cross Blue Shield of Massachusetts in their Corporate Strategy division. Upon graduation, she was selected as Massachusetts General Hospital’s Administrative Fellow for 2018. Throughout the two year fellowship program, she rotated and subsequently took on responsibilities in a variety of areas and gained strong experience in project management and implementation, data analysis, and personnel management to support various initiatives throughout the hospital. Some of her notable roles include providing project management support for the hospital’s Delirium Steering Committee, organizing faculty task forces in the Department of Dermatology to address physician burnout and clinic operation challenges, and collaborating with the Cancer Center, Molecular Pathology, and Cancer Clinical Trials to design the operational infrastructure necessary to support the expansion of molecular testing at MGH network sites. She also played an integral role in MGH’s transition to the MGB Centralized Credentialing Office through the interviewing, hiring, training, and managing of MGH temporary credentialing staff. During the height of the pandemic last year, she managed the COVID-19 inpatient surge staffing teams and was responsible for the tracking and analytics of MD and APP workforce reassignments. She formally joined the Hospital Medicine Unit at MGH as the Senior Administrative Manager in Fall 2020, where she is responsible for the administrative and clinical operations for over 200 hospital-based medicine patients daily.
