This episode dives into the real challenges recruitment professionals face—like perfectionism—and why consistency and authenticity are key when it comes to content creation. Dandan shares her journey from young recruiter to founder of DG Recruit, offering powerful insights into using social media and content to elevate your executive search practice.

Discover proven strategies for building a strong personal brand, creating impactful content, and navigating the modern recruitment landscape. Whether you're scaling your search firm or aiming to hit new revenue goals, you'll walk away with actionable takeaways and fresh inspiration.

Tune in and learn from industry leaders as they share the tools and tactics redefining success in executive search.

________________

Follow Dandan on LinkedIn: LinkedIn | Dandan Zhu

To learn more about agency recruitment check out: https://www.agencyrecruitmentacademy.com/

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Welcome to another insightful episode of The Full Desk Experience, where we dive deep into the talent industry with top leaders shaping the field. Kortney Harmon is joined by Jeff Kaye, a powerhouse in executive search with leadership roles at Kaye/Bassman, Next Level Exchange, and Sanford Rose Associates.

This conversation unpacks the challenges and opportunities in recruiting, from technological advancements to niche specialization and strategies for profitable, sustainable growth. Whether you're a seasoned recruiter or new to the field, you'll gain valuable insights to refine your approach and elevate your success.

Tune in as we explore the evolving world of executive search and what it takes to thrive!

________________

Follow Jeff on LinkedIn: LinkedIn | Jeff Kaye

Check out the Next Level Exchange Website here

For Starfish Partners Website here

For Stanford Rose Associates click here

For Dimensional Search click here

For Recruiter University click here

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In today's special FDE+ Virtual Event episode, Kortney Harmon brings together four industry experts—Danny Cahill, JT Westendorf, Michele Massaro, and Chris Allaire—for a powerful panel discussion that covers essential topics for navigating the evolving landscape of recruiting and staffing.

From leveraging new technologies and refining business strategies to understanding the pressing issue of talent shortages, this episode is packed with actionable takeaways and real-world advice to help you thrive in the coming year.

Tune in as we explore how to blend tried-and-true techniques with innovative approaches to elevate your recruiting game. Whether you missed the live event or want to revisit the session's highlights, this episode has it all. Stay with us, and let's propel your success together!

________________

Follow Danny on LinkedIn: LinkedIn | Danny Cahill

Follow JT on LinkedIn: LinkedIn | JT Westendorf

Follow Michele on LinkedIn: LinkedIn | Michele Massaro

Follow Chris on LinkedIn: LinkedIn | Chris Allaire

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On this episode of The Full Desk Experience, Kortney Harmon, Staffing and Recruiting Industry Principal at Crelate, discusses the importance of thoroughly analyzing processes and workflows to fix underlying issues in your staffing and recruiting business. She emphasizes the need to optimize processes and improve business practices, rather than relying solely on new technology to solve problems. 

On this episode of The Full Desk Experience, we dive into the current state of the job market and how staffing and recruiting companies can navigate the uncertainty. We discuss the importance of not getting conservative during times of adversity and the need to stay aggressive and manage finances wisely. Additionally, we look at the effectiveness of communication methods and why phone calls remain the most effective means of communication. Tom Erb emphasizes the importance of building relationships and networks in the staffing industry, and the problems with overreliance on job boards for recruiting. Tune in to learn more about the current state of the job market and how talent companies can stay ahead of the curve.

About Tom Erb: Tom Erb grew up in West Virginia and went to college at West Virginia University and later he pursued a career in the staffing industry. After getting his MBA, he landed a job at Olsten and worked his way up from interviewer to area director. He then spent ten years at Spherion, where he discovered his passion for sales, before becoming a Regional Vice President. Tom went on to start his own company, Tallann Resources, which offers consulting and training services to the staffing industry. Over the past 13 years, he has worked with over 1000 staffing companies and continues to love what he does.

*Introduction and Guest Speaker [00:00:27]*
Kortney Harmon introduces herself and the guest speaker, Tom Erb, and provides a brief overview of his background and experience in the staffing industry.

*Tom Erb's Background and Journey [00:01:59]*
Tom Erb shares his journey in the staffing industry, from starting out as an interviewer to becoming a regional vice president, and ultimately starting his own consulting and training firm, Talent Resources.

*Current State of the Economy and its Impact on Staffing and Recruiting Firms [00:05:00]*
Tom Erb discusses the current state of the economy and its impact on staffing and recruiting firms, including the overcorrection of hiring and layoffs in some industries, the changing definition of "open jobs," and the ongoing challenge of finding enough qualified candidates to fill positions.

*Adapting to the current climate [00:08:45]*
Speaker 2 asks how staffing offices can adapt to the current climate change and continue to grow their business. Kortney Harmon suggests that companies should not swing to extremes and should focus on both sales and recruiting. She recommends building relationships with clients and connecting with more candidates.

*Common mistakes during a market softening [00:13:49]*
Kortney Harmon discusses common mistakes that staffing firms make during a softening of the market, such as giving up and making bad decisions around internal staff. She advises companies to stay aggressive and capitalize on their competitors' mistakes.

*The future of the staffing industry [00:16:20]*
Kortney Harmon predicts that the staffing industry has green pastures ahead and great opportunities due to the high demand for workers and the low supply of people in the workforce. She believes that the industry will continue to grow exponentially in the next 40-50 years.

*The Future of Staffing Industry [00:17:15]*
Tom Erb discusses the future of the staffing industry, including the impact of technology and the changing nature of work.

*Maximizing Relationships with Candidates and Employees [00:19:20]*
Tom Erb emphasizes the importance of maximizing relationships with candidates and employees, rather than relying solely on job boards.

*Sales Tips for Staffing Leaders [00:23:35]*
Tom Erb shares his top sales tips for staffing leaders, including the importance of phone calls and networking.

*Building Relationships [00:26:04]*
Tom Erb discusses the importance of building relationships in the staffing industry and suggests making phone calls and in-person networking to build a presence in front of potential clients.

*Overcoming Adversity [00:29:13]*
Tom Erb shares his success story of overcoming adversity during the recession of 2008-2009 and growing his business despite the industry dropping by 30-40%.

*Qualities of Successful Staffing Leaders [00:33:51]*
Tom Erb talks about the qualities that successful staffing leaders should possess, including being a people connector, building networks, and taking responsibility for their own training and development.

*Leadership and Growth Mindset [00:34:14]*
Tom Erb discusses the importance of empathy and accountability in leadership, and how leaders can help their employees grow and improve.

*Resources for Staffing and Recruiting Leaders [00:37:02]*
Tom Erb recommends various resources, such as podcasts, books, and mentorship, for staffing and recruiting leaders to improve their skills and knowledge.

*Staying Ahead of Future Trends in Staffing and Recruiting [00:39:31]*
Tom Erb advises firms to get involved in associations, pay attention to technology, maximize their ATS usage, and focus on internal talent to stay ahead of future trends in staffing and recruiting.

*Common Mistakes to Avoid [00:42:12]*
Tom Erb highlights common mistakes to avoid, key factors to consider, and other influences to help succeed in the staffing industry.

*Assessing Your Current Position [00:42:12]*
It is crucial to consistently assess where you are today and if you are on target to be where you need to be in the future amidst economic changes.

*New Mini-Series Announcement [00:42:12]*
Curate is dropping a new mini-series called FDE Express, exploring specific topics related to growth blockers around people, processes, and technologies in a quick and concise format.

In this episode of FDE Express, Kortney Harmon, Staffing and Recruiting Industry Principal at Crelate, shares insights on how staffing and recruiting businesses get bogged down in sourcing, and what they can do to fix it. 

In this episode, you'll learn:

• Why going outside your system is the biggest slow down for sourcing
• The importance of building a strong recruitment process for sourcing
• The three main reasons your teams aren't using your ATS effectively when it comes to sourcing talent
• Tips to avoid the most common sourcing pitfalls 

On today's episode, we explore the love-hate relationship that leaders in the talent industry have with KPIs. In this episode, you'll learn:

• How to evaluate if your ATS and CRM workflows are giving you the metrics you need to grow versus the metrics you think you want
• What a shadow process is and how to evaluate if you have any
• How tracking metrics through your workflows and measuring the KPIs that matter can help you obtain the true qualitative information you need to evaluate success
• Why just measuring something because it's easy isn't showing you the whole picture of your business
• How to break down and develop processes, implement good change management, hold teams accountable to ratios and new metrics that matter to increase cash-in and scale your business

In this episode of The Full Desk Experience, the topic is innovation in the talent industry. Along with Tom Hunley, Sr. Product Marketing Manager, and Sarah Gossin, Director of Product, Kortney Harmon discusses foundational processes and technologies, the transformation of the industry through technology, and the role of marketing in recruitment.

Listeners will learn:

• The importance of focusing on foundational processes and technologies in the staffing industry
• How recruiters can work around rigid platforms using technology
• The potential of ChatGPT and other AI tools in helping recruiters scale and work more efficiently
• The significance of maintaining human connections in the talent industry and not relying solely on technology

In this episode, we chat with Holly Cohoon, Founder and Managing Partner of Regents Consulting, about digital transformation and technology integration in the staffing and recruiting industry.

Holly brings over 20 years of experience in staffing and professional services, with certifications as a PMP, Salesforce Administrator, and PHR. In this episode, Holly shares:

• Her expertise in project management and technology adoption, emphasizing the importance of a well-defined process and purpose-built solutions
• Common mistakes companies make when integrating technology solutions and provides advice on selecting the most important factors when choosing technology solutions
• Her thoughts on the future of AI and automation in the staffing industry and how to measure the success of technology implementation projects
• Why choosing the right technology solution as a foundation is essential to ensure long-term success

Join Kortney Harmon, Staffing and Recruiting Industry Principal at Crelate, as she talks to Joel Lalgee, Business Development Consultant at Hirewell, about branding and social media best practices for talent organizations. In this episode of Industry Spotlight, you'll gain valuable insights on:

• Staying up-to-date with the latest industry trends
• Overcoming challenges with hiring managers
• Balancing the needs of candidates and clients
• Leveraging social media for business development

Joel emphasizes the importance of humanizing the industry and balancing best practices with personal branding on social media. You'll also learn about common social media mistakes and the challenge of tracking metrics. Tune in to take your talent game to the next level!

Kortney Harmon sits down with Sarah Gossin, Director of Product at Crelate, to share their expertise on redeployment strategies for staffing businesses. 

Despite the benefits of redeployment, many firms struggle with retention and redeployment due to lack of time, resources, or effective tools. Kortney and Sarah provide valuable insights to help businesses build a successful redeployment strategy.

In this episode, you'll learn:

• the importance of measuring and setting goals for your redeployment strategy
• how implementing effective workflows with technology is key to a successful redeployment strategy
• other tips to improve or create a redeployment program for your firm

Please click here to download the Redeployment Strategy Checklist to put into practice with your firm today.

Lauren Jones, CEO and Founder of Leap Consulting and Co-Host of You Own the Experience podcast, joins Kortney Harmon to discuss her expertise as a tech stack expert, business operations guru, and industry trailblazer. In this episode, Lauren and Kortney talk about:

• Emphasizing the mindful use of technology in the talent industry
• How Lauren helps businesses align their future aspirations with technology
• The importance of establishing a well-defined process before implementing technology
• Lauren speaks about her experience advocating for and elevating women in business
• How to stay ahead in the staffing industry through continuously embracing digital transformation and selecting purpose-built solutions for your tech stack

To purchase Lauren's book, please click here.

This episode of The Full Desk Experience focuses on strategies for effectively managing change within an organization to enhance the success rate of teams.

• Change management is essential for organizations to keep up with the constantly evolving talent industry, with 79.7% of organizations needing to adapt their business every 2-5 years.
• Factors that can trigger change within a talent business include market changes, technological advancements, mergers and acquisitions, regulatory changes, organizational growth, and an increase in remote work.
• Implementing change management can help teams navigate these challenges and remain successful in the long-term.
• Change can be hard for individuals, teams, and organizations. The host shares their own struggles with implementing change and how change management processes can fail.
• Kortney discusses strategies for successful change management and how technology can support new and changing processes.
• Ask Me Anything (AMA) session

In this episode from our FDE+ Virtual Event, Ron Dermady shares transformative insights on branding, marketing, and media for recruiters. We delve into how recruiters can move away from traditional sales techniques and embrace digital outreach to build lasting engagement with candidates and clients.

Ron explores the power of showcasing your true self, finding your unique voice, and leveraging social media to establish yourself as a subject matter expert. He introduces practical strategies like the "media flywheel" and "10, 4, 2 strategy" to help recruiters create purposeful, value-driven content that resonates. Set your recruiting goals for 2025 on the right path with actionable tips on how to craft, share, and amplify your professional voice on LinkedIn and other platforms.

Stay tuned as we unpack the key takeaways from this informative session and empower you with the tools to propel your recruiting success in the coming year. Let's dive in!

________________

Follow Ron on LinkedIn: LinkedIn | Ron Dermady

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In this episode of The Full Desk Experience's Industry Spotlight, Kortney Harmon talks with Jennifer Meyer, Senior Vice President and General Manager at Govig & Associates. Jen has over 25 years of experience in Executive Search and has led teams to success. Her accolades include being the youngest woman franchise owner at MRI and having the record for most cumulative billings.

In this episode, you’ll learn:

·         The operational and foundational aspects of staffing and recruiting that drive success

·         The importance of having a well-defined process and accountability to provide a comprehensive view of the business and to adapt to changing market conditions

·         Why it’s important to choose a platform and point solution to build your overall tech stack around

·         Jen’s experience in opening her own franchise, advice for aspiring leaders in the field and her overall leadership style

·         The keys to success in the shifting landscape of executive search

Sign up for The Full Desk Experience live episode recordings here.

This inaugural episode features Maurice Fuller, CEO of StaffingTec. In this episode, you'll learn:

• The importance of having a strong foundation prior to tech implementation
• Future staffing and recruiting trends and technologies to keep an eye on
• Tips for getting the most out of your technologies

 For the future trends flyer talked about in the episode, please click here.

Sign up for The Full Desk Experience live episode recordings here.

In this episode, you'll learn:

• Inbound vs Outbound sales strategies for talent businesses
• Social Selling Basics for Talent Sales Teams
• The Foundation: The Profile of a Talent Sales Associates
• The Audience: Your Network 
• The Interaction: The Approach of a Talent Sales Professional 
• The Message: Content from Staffing and Recruiting Account Executives

To download the Social Selling eBook, please click here.

To purchase the book, "Think. Say. Do." by Ron Tite, please visit click here.

Sign up for The Full Desk Experience live episode recordings here.

In this episode, you'll learn:

• The importance of having a communicated and written new-client sales process for your teams
• Where your teams might be falling short in this process
• An immediately actionable multi-channel touch plan strategy your sales team can use to gain new clients
• How technology can come alongside your teams in this process
• Using social media in new and unique ways to engage with contacts
• Ask Me Anything session

To download the Multi-Channel Touch Plan Strategy eBook referenced in the show, please click here. 

Sign up for The Full Desk Experience live episode recordings here.

Main Topics 

• Why Key Accounts matter for your business and revenue 
•  5 strategies to develop and nurture Key Accounts 
•  The common mistakes to avoid with Key Accounts

 

Additional Resources 

• Stats on Key Accounts: https://blog.hubspot.com/sales/key-account-management 

Sign up for The Full Desk Experience live episode recordings here.

In this "Ask Me Anything" only episode, you'll learn:

• How to stand out to attract the top talent
• Learning and development tips for your team
• Employee retention in today's market
• Avoiding no shows
• AI, Automations, and the importance of the human element in staffing and recruiting

If you enjoyed this episode, please subscribe and rate! To submit your questions for the next Mail Bag episode, please email us at fulldesk@crelate.com.

Artificial Intelligence for talent businesses is a hot trend right now. But, what is behind this buzzword, and what does it actually mean? In this episode of The Full Desk Experience, Kortney Harmon unpacks AI with Chris Hesson, Manager of Professional Service at Crelate. Listen in to learn about how AI might not be the silver bullet after all.

Main Topics:

• AI vs Automation – the differences between artificial intelligence and automated sequences
• How AI and Automations can augment processes and help (not replace) your teams
• The failures and future of AI in recruiting and staffing
•  AMA – 34:00 

Businesses in the talent industry have been booming the past few years. The Great Resignation meant that finding talent was easy, as many left their jobs before even having anything lined up. This, in turn, made jobs to fill aplenty, and the combination has made for a very busy 24 months. Engaging with passive candidates probably hasn’t been at the forefront of your recruiting team’s minds.

In this podcast, you’ll learn:
The top 5 reasons your sales team isn’t successful using passive talent as a sales strategy
How to use your Most Placeable Candidate (MPC) to show your value
How to teach your sales team to effectively close the call
Going Beyond Small Talk eBook (Click here to download)

As the economy changes, passive talent strategy is becoming increasingly important. This strategy can be used more than just for filling your talent pool. Using passive talent as a sales tool will also help increase your value, and your revenue.

Do you have the talent in your pipeline today that adds value to your business and clients beyond what they can find themselves? In this episode, Kortney talks about the common mistakes you and your team might be making with passive talent and gives you several recommendations of how to turn that talent into pipeline.

• 3:35 - Passive vs Active Talent
• 11:32 - Going beyond social media to find passive talent
• 14:27 - Top 10 things you're getting wrong when recruiting passive talent
• 27:36 - Ask Me Anything

In this episode of The Full Desk Experience, Kortney Harmon speaks with Chriss Hesson, Senior Product Consultant in Crelate’s Professional Services Department about how to proactively switch gears in a shifting market or possible recession. From looking at the metrics to evaluating your solutions, Kortney and Chris give you actionable takeaways to ensure success through a downward market trend. 

• 1:15 – Chris Hesson introduction and background 
• 3:42 – Are we in a recession and what does that mean for your business? 
• 7:30 – Marketing both sides of the desk proactively 
• 10:25 – Looking at numbers and metrics to diagnose any issues 
• 13:20 – Don’t get stuck in your solution 
• 15:47 – Do you own your process and provide training on it? 
• 18:30 – Proactive solutions to move you through a shifting market successfully 
• 25:19 – New approaches and solutions 
• 31:21 – MPC’ing isn’t dead 
• 36:55 – Ask Me Anything 

If you enjoyed this episode, please leave a rating and subscribe to the show! 

In this episode of FDE+ episode, we’re joined by the legendary Greg Doersching, President of Next Level Coaching you won't want to miss!" As an award-winning recruiter, trainer, and consultant with nearly three decades of experience, Greg shares invaluable insights on effective decision-making in recruiting, the power of communication and transparency, and crafting compelling job narratives that resonate with candidates.

We'll explore the critical role of detailed job descriptions, the influence of a candidate's social support network on their decision-making, and the evolving landscape of talent acquisition post-COVID. Furthermore, Greg reveals the psychological motivators driving career decisions and underscores the importance of providing comprehensive job details to captivate candidates. 

Join us as Greg discusses the three fundamental phases of recruitment, the significance of asking for help, and the necessity of aligning recruitment strategies with the expectations of modern candidates. Don't miss this episode packed with actionable strategies to elevate your recruiting game. Let's dive in!

________________

Follow Greg on LinkedIn: LinkedIn | Greg Doersching

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Show notes/Timestamped Sections:

• 2:02 - What is quiet quitting?
• 4:25 - The 4 main causes of quiet quitting
• 10:06 - How leaders can address quiet quitting
• 18:07 - Ways to show employee appreciation
• 23:00 - Setting up career paths for your employees
• 28:07 - Ask Me Anything

Kortney Harmon highlights how training may not be the root cause of errors or poor performance in your office. By first taking a look at the preferred, written, and outlined processes for your office, you can take a holistic approach to your training program. 

Episode highlights:
5:04 - Setting your team up for success
10:00 - Begin your process with the foundational building blocks
15:56 - Methodology and technology
23:38 - Ask me anything

Listen at Spotify, Google Podcasts, Amazon Music, Audible or wherever you listen to podcasts.

The Full Desk Experience is a bi-weekly live events series turned podcast hosted by Kortney Harmon, Staffing and Recruiting Industry Principal at Crelate. From strategy to tactics, The Full Desk Experience is your opportunity for live Q&A with a deeply knowledgeable staffing & recruiting consultant, to hear what the most successful firms are getting right, and to walk away with actionable guidance to drive the success of your business.

In today's episode of FDE+, Donnie Gupton, co-founder Ora Marketing and developer of The Relevant Recruiter Method, shares invaluable insights on personal branding, using LinkedIn Sales Navigator for strategic targeting, and the benefits of a multi-channel approach. We discuss the importance of mastering LinkedIn before branching out, targeting the right decision-makers, and positioning yourself uniquely in the market. Moreover, Donnie highlights the significance of capturing and maintaining audience attention through educational and value-driven content, avoiding traditional outbound methods, and leveraging inbound marketing to generate warm leads.

Tune in to learn how to humanize your brand, build trust, and engage your audience effectively—even in challenging times. If you're looking to boost your recruitment game and enhance your online presence, this episode is packed with all the tips and strategies you need. Let's get started!

________________

Follow Donnie on LinkedIn: LinkedIn | Donnie Gupton

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In this FDE+ episode, Richard Rosner, The Staffing Shark, shares his unique approach to staffing and recruitment, underscoring the reciprocal nature of networking and the power of giving without expecting anything in return. We'll explore his innovative marketing strategies, including trend-jacking viral events and the critical role of AI in marketing by 2025. Richard also highlights the importance of authenticity, short-form video content, and effective use of social media platforms, from TikTok to Instagram, to boost engagement and outreach.

Additionally, you'll hear Richard's insights on becoming an influencer, the significance of personal branding, and his vision for building hype and excitement in the same way major companies do. We'll touch on future-focused strategies, such as leveraging influencers and local celebrities, the impact of storytelling, and creating engaging, fun content that leaves a lasting impression.

Get ready for an episode packed with valuable insights, practical tips, and innovative ideas to elevate your staffing strategies. Don’t forget to subscribe, share, and review our podcast to stay updated with the latest in staffing and recruiting.

Let's dive in!

________________

Follow Richard on LinkedIn: LinkedIn | Richard Rosner

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On this episode FDE+ we've got something special for you as we dive an incredible conversation with Diane Prince, Founder of Recruiting Agency 360. From discussing profit calculations and the role of Employer of Record (EOR) in payroll and compliance to emphasizing the importance of recurring revenue and niche market fit, Diane covers it all. She opens up about her journey in the staffing industry, the significance of having a clear vision, and her business strategies that paved the way for her success.

We’ll also explore actionable business development tips, including effective and authentic cold outreach, the growing trend towards temporary workforce by 2030, and the unique advantages of temp staffing over direct hires.

Get ready to learn, engage, and envision bigger goals for your business as Diane answers your burning questions and offers practical advice for achieving growth and scaling your staffing agency. This episode is packed with valuable insights and strategies that you won’t want to miss.

________________

Follow Diane on LinkedIn: LinkedIn | Diane Prince

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In this insightful episode of FDE+, Kortney Harmon is joined by Kim Henderson, Managing Director at Cobalt Compass Solutions, to discuss critical strategies for maximizing client relationships and boosting your recruiting business. Kim emphasizes the importance of truly understanding client challenges before offering solutions, ensuring a tailored and effective approach. 

We dive into projects on hiring needs, explore opportunities in niche markets and the benefits of blending contract and direct hire placements. Kim stresses the necessity of identifying all decision-makers and understanding client pain points to differentiate effectively. We'll cover strategies for client penetration, mapping business processes, leveraging org charts, and the importance of continuous feedback. 

This episode also highlights the value of sharing industry insights and presents innovative ways to build stronger, more comprehensive relationships with your clients. Join us as we unpack actionable tips and expert advice to ensure your staffing services stand out and thrive in a competitive market.

________________

Follow Kim on LinkedIn: LinkedIn | Kim Henderson

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In this episode of FDE+, we’re diving into an exciting conversation with Benjamin Mena, the seasoned recruitment expert and managing partner at Select Source Solutions, who also hosts the Elite Recruiter podcast. In this episode, we'll explore the critical role of recruiters and the transformative power of AI in the recruitment industry.

From leveraging OpenAI's ChatGPT to sophisticated tools like Clay and Ocean IO, Ben shares his insights on how AI advancements are reshaping how recruiters operate, without replacing the human touch that’s vital for building strong relationships. We'll also delve into practical applications, from creating targeted outreach messages to enhancing candidate engagement and streamlining workflows.

Get ready for actionable strategies, insider tips, and a glimpse into the future of recruiting. Don't forget to subscribe, share, and connect with our growing community as we learn and evolve together. Now, let’s jump into the conversation!

___________________

Follow Benjamin on LinkedIn: LinkedIn | Benjamin Mena

Link to AI Tools: Click Here

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In this FDE+ episode, Tom Erb- President of Tallann Resources shares vital insights, from the importance of a winning mindset and how to stand out with effective messaging, to the power of persistence in reaching prospects. We'll explore his MVP acronym—Messaging, Volume, and Persistence—and break down essential sales mindsets like Performance, Value, Long Game, and Mastery. Tom also provides actionable tips on honing your sales skills, leveraging tools like AI assistants, and the critical role of performance management. Whether you're struggling with prospecting or looking to refine your value proposition, this episode has you covered. 

Stick around for a masterclass on building a robust personal and company brand, effective networking, and the ultimate goal of minimizing cold calls through strategic relationship-building. Plus, don't miss out on Tom's exclusive sales goal planning worksheet! So grab your headphones, settle in, and get ready for an enlightening journey to sales excellence!

___________________

Follow Tom on LinkedIn: LinkedIn | Tom Erb

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In this special two-part episode we're diving back into an insightful conversation with the incredible Brianna Rooney, the successful entrepreneur known as the "millionaire recruiter.” We’ll hear how Brianna integrates fundamental recruitment skills over relying solely on new tools, her practice of "offer buddies" to enhance the candidate experience, and the transformative effect of her charity calls in boosting referrals and networking.

Kortney and Brianna also discuss the dynamics of training and role-playing, especially in a remote work environment, and the evolving behaviors of candidates engaging with recruiters. We'll unpack Brianna's advice for businesses on scaling effectively, her critique of the industry's false promises, and her vision for the future of recruiting, which leans more on human elements than technological tools.

We’ll delve into her candid take on the consequences of poor hiring decisions, the need for comprehensive leadership training, and her practical solutions for common recruitment challenges.

So, let's get started! Whether you're a seasoned recruiter, an industry leader, or someone looking to understand the intricacies of talent acquisition, this episode is packed with actionable insights and inspiring stories you won't want to miss.

To listen to part one of this conversation click here

____________

Follow Brianna on LinkedIn: LinkedIn | Brianna Rooney

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On this episode, we’re diving deep into the ever-evolving legislative and regulatory landscape shaping the staffing and recruiting industry. Joining us is Toby Malara, Vice President of Government Relations at the American Staffing Association. With over two decades of experience in government affairs and legal counsel, Toby unpacks the latest legislative changes, regulatory shifts, and challenges facing staffing firms today. From DEI programs and immigration policies to independent contractor regulations, pay transparency laws, and business-to-business service taxes—there’s a lot to cover.

If you’re in staffing or simply want to understand the policies shaping the industry, this conversation is a must-listen. Sit back, tune in as we break down the key trends influencing the future of staffing and recruiting.

________________

Follow Toby on LinkedIn: LinkedIn | Toby Malara

For more information on the Staffing Law Conference click here

To become a member of ASA click here

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In this episode Kortney Harmon sits down with Brianna Rooney-entrepreneur, executive coach, and public speaker, renowned for her success in tech recruiting and her robust insights into the industry. We’ll explore the overwhelming nature of today's professional landscape and the importance of turning information into action. 

We discuss the pivotal role mindset plays in career success, the effective use of tools without over-reliance, and the nuanced perspective on KPIs. Brianna enlightens us with her principles on niche targeting in recruitment, the strategic use of technology, and the power of genuine personal branding. We also delve into the psychological impact of soft skills, and how they can transform professional interactions.

Join us for part one of this engaging conversation, filled with practical advice, personal anecdotes, and a deep dive into the challenges and triumphs of the recruiting industry with Brianna Rooney. Stay tuned for insights that can elevate your recruiting game to the next level.

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Follow Brianna on LinkedIn: LinkedIn | Brianna Rooney

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In this engaging conversation, Sarah Englade- founder and executive headhunter of Monarch Talent Solutions delves into her journey. She shares her unique approach to business—centered on solving problems with honesty and transparency, and steering clear of being pushy or overselling.

Sarah's candid reflections on entrepreneurship highlight the importance of saying no to misaligned business opportunities, valuing long-term partnerships, and the power of face-to-face interactions in an increasingly digital world. You'll also hear her predictions on the industry's future, the role of technology, the concept of maintaining humanity in hiring, and tips for thriving amidst economic fluctuations.

So, sit back and enjoy this inspiring episode of The Full Desk Experience, as we put the spotlight on Sarah Englade's journey and insights that'll surely enrich your understanding of the talent industry.

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Follow Sarah on LinkedIn: Sarah Englade | LinkedIn

Check out Monarch Talent Solutions Website: here

Follow Sarah on IG: Monarchtalenthtx

Follow Sarah on TikTok: Monarchtalenthtx

Follow Sarah on YouTube: Monarch Talent Solutions - YouTube

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In this episode of The Full Desk Experience, Kortney Harmon, sits down with the Rich Rosen, a top-tier executive recruiter and founder of Cornerstone Search Associates. Rich dives deep into strategies for proactive recruitment, the challenges and importance of managing networks, and the critical role of efficiency in the hiring process. 

He emphasizes the need for engaging clients and candidates, even in a fluctuating market, and shares his insights on leveraging technology to stay ahead in the recruitment game. From cold calling techniques to maintaining long-term client relationships, Rich offers a treasure trove of actionable advice.

Listen in as Rich and Kortney discuss the dynamic nature of the staffing industry, the power of quality over quantity, and the importance of authenticity in every interaction.Tune in for an episode that promises to leave you inspired and equipped with new strategies to tackle your recruitment challenges head-on.

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Follow Rich Rosen on LinkedIn: https://www.linkedin.com/in/cstone1/

To book a coaching session with Rich, click here

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In this “Best of FDE” episode, we’re excited to revisit a Platinum MarCom Award-winning discussion! This is a crucial topic that's transforming the staffing and recruiting industry: The Great Tech Purge. We’ll explore how revolutionizing your recruiting tools can make a significant impact on your operations. With insights from industry leaders and practical advice, we'll discuss why now is the perfect time for this tech overhaul. 

We'll cover key questions you should be asking, strategies for optimizing your tech stack, and how to prepare for the AI revolution—all in a bid to streamline your processes and enhance human connections. Plus, don’t miss our downloadable worksheet to guide you through your own Great Tech Purge. 

Get ready to revolutionize your recruiting arsenal and take your business to new heights! Tune in and let's get started on this transformative journey.

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Downloadable Worksheet: click here

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In this bonus episode we've got something special – an eye-opening conversation with Chris Allaire, founder and CEO of Averity, a leader in IT staffing and recruiting. During a chat with Chris, he dropped some jaw-dropping statistics about the current state of the IT industry, which I knew I had to share with you. From the challenges of an overflowing talent pool to the rise of AI in recruitment, this conversation is packed with actionable insights and expert advice that could change the way you navigate the staffing world. 

Sit back, tune in, and get ready for a real wake-up call that dives deep into the numbers and strategies shaping IT staffing today. This is an episode you won't want to miss!

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Follow Chris Allaire on LinkedIn: https://www.linkedin.com/in/chrisallaire/

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In this episode of the Full Desk Experience, Tricia Tamkin and Jason Thibeault from Moore eSSentials joins Kortney Harmon as we explore the critical "why" and "how" of prioritizing tasks to maximize profitability, particularly emphasizing recruitment pipelines and client relationships. You'll learn about essential tools like Crelate’s reporting feature, and practical methods for managing information, whether through ATS, whiteboards, or spreadsheets. Highlighted are the importance of fee prioritization, flexible strategies, and balancing client payment histories and relationship dynamics.

Join us for an engaging session as we uncover the secrets to prioritizing effectively for profit, enhancing your recruitment game, and ensuring a fulfilling work life with enjoyable clients. Plus, get special insights into their coaching program. This is an episode you won't want to miss!

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Follow Tricia Tamkin on LinkedIn: https://www.linkedin.com/in/triciatamkin/

Follow Jason Thibeault on LikedIn: https://www.linkedin.com/in/jasonthibeault/

Check out Moore eSSentials website here: https://mooreessentials.com/

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In this episode, Kortney Harmon is joined by Adrian Dominguez-CEO of ROLINC Staffing. We dive deep into how companies are adapting by building internal recruiting departments and implementing intentional marketing strategies to stay relevant. We’ll explore why maintaining human connections amidst technological advances remains crucial and how practical networking and community involvement can drive business growth. 

Adrian also sheds light on the importance of balancing technology with personal engagement, the future of the staffing industry, and how European trends could shape U.S. regulatory landscapes. Tune in for an episode filled with actionable insights and forward-looking predictions to keep you ahead in the ever-changing staffing world.

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Follow Adrian Dominguez on LinkedIn: https://www.linkedin.com/in/adriandomingueziii/

Check out ROLINC Staffing here

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Kortney Harmon is joined by industry expert Chris Hesson to dive deep into the world of ATS (Applicant Tracking System) blunders and database management pitfalls.We'll tackle the top challenges organizations face today, from finding and managing data in their systems to setting up ATS platforms correctly and avoiding the allure of too many tools. We'll also explore the significance of automation and the importance of keeping processes simple. 

Whether you're a recruiter, a business owner, or an executive, there's valuable advice here to help you streamline your operations and boost your efficiency. So, let's get started and uncover how to turn your ATS and database headaches into smooth-running processes that support your growth.

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In this episode, Kortney Harmon and Amy Yackowski, founder of Painted Porch Strategies, dive deep into the critical differences between change management and change readiness, stressing the importance of strong foundational work before embarking on any major project. Amy shares her thoughts on the pitfalls of replicating existing processes during technological implementations and the chronic issue of burnout in the workplace, citing powerful statistics that highlight the necessity of fostering excitement and resilience among employees.

We'll explore why early and continuous conversations about change are vital, the role of dedicated operational roles, especially in smaller firms, and actionable strategies for leaders to prepare their teams for inevitable disruptions. Amy emphasizes the need for strategic investment in employee development and cultivating a culture focused on innovation and adaptability.

If you're ready to learn how to navigate change successfully and ensure your organization stands out in a competitive landscape, particularly in the staffing and recruiting industry, this episode is a must-listen. As the landscape of talent acquisition continues to evolve, understanding how to manage change effectively can not only enhance team performance but also improve client relationships and candidate experiences. 

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Follow Amy Yackowski on LinkedIn: https://www.linkedin.com/in/ayackowski/

Check out Painted Porch Strategies website at https://www.paintedporchstrategies.com/

To book a "Change Curiosity/AMA" call click here

Watch Amy on YouTube: https://www.youtube.com/@onthepaintedporch

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On this episode, Kortney Harmon is diving into innovative strategies for navigating the talent maze as we approach 2025. We'll tackle critical topics like crafting compelling job descriptions, diversifying your talent pools through omnichannel sourcing, and unlocking the hidden potential of your own database. Plus, we'll discuss the transformative power of AI in recruitment and the importance of maintaining genuine human connections in an increasingly automated world. 

Stay tuned to supercharge your sourcing efforts and get ahead of the talent crunch. This episode is packed with actionable insights you won’t want to miss.

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Kortney Harmon sits down with Clark Wilcox, founder of The Digital Recruiter, to explore the transformative power of LinkedIn in modern sales marketing strategies—especially for recruiting businesses. Together, they dive into the benefits of LinkedIn as the top B2B platform, the evolution of digital recruiting, and how recruiters can leverage modern tools to build meaningful relationships and scale their agencies effectively. 

No matter where you are in your recruiting journey, this conversation is packed with actionable strategies to help you stay ahead in the ever-evolving talent industry. Clark offers valuable insights on leveraging LinkedIn, building meaningful connections, and creating a systemized digital approach that drives real results. Tune in to gain a comprehensive understanding from a true industry expert and discover actionable insights to drive your staffing strategy forward.

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Follow Clark on LinkedIn: LinkedIn | Clark Wilcox

Check out The Digital Recruiter Website here

Listen to The Digital Recruiter Podcast here

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In this episode Kortney Harmon is joined by Jeff Staats- Partner at Forest City Digital to take a deep dive into the bottlenecks and breakthroughs in marketing processes within the staffing and recruiting industry. Join us as Jeff identifies the critical stages in marketing approvals that hinder campaign launches and offers actionable strategies to mitigate these delays. We'll explore how to harness the power of automation and AI to revolutionize lead generation, personalize outreach, and maintain authentic client relationships amid rapid technological advancements.

Jeff shares invaluable wisdom on aligning sales and marketing efforts, emphasizing the importance of measurable metrics over vanity statistics, and the necessity of consistent touch-points to convert prospects. Whether you're navigating the complexities of temporary staffing or executive search, Jeff's insights into creating effective sales funnels and leveraging video emails and mobile strategies are game-changers.

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Follow Jeffrey Staats on LinkedIn: https://www.linkedin.com/in/jeffreystaats/

Check out Forest City Digital’s website at https://forestcitydigital.com/

To download the Multi-Channel Touch Plan Strategy eBook referenced, please click here.

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In this episode, we delve into the qualities essential for leadership success, such as courage, curiosity, adaptability, and the willingness to unlearn. Annette highlights the pitfalls many leaders face, from giving away influence to tolerating misalignment within their teams.

We discuss common leadership mistakes and the impact of poor communication on a firm's success and reputation. Annette stresses the need for clear, consistent communication and tailored retention strategies while advocating for setting goals that go beyond financial metrics.

Join us as we navigate  through the complex yet rewarding landscape of leadership, offering practical advice and heartfelt wisdom. Don’t miss this episode that's packed with strategies for building successful teams and nurturing a thriving company culture. 

Resources Mentioned: 

• Book: Flawless Consulting by Peter Block
• Coaching for Leaders Podcast
• Unlocking Us Podcast- Brené Brown
• This American Life Podcast- great for storytelling skills
• The Moth Podcast- great for storytelling skills
• Your Brain at Work Podcast 
• The Chris Voss Show
• The Sales Management. Simplified. Podcast with Mike Weinberg
• The Anthony Iannarino Show

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Follow Annette Wehrli on LinkedIn: www.linkedin.com/in/annettewehrli/

Check out the Effectivity Consulting website: www.effectivity.consulting

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This week, we're mixing things up! Join us as Katie, Sr. Content Marketing Manager at Crelate, shares her insights on the crucial role of brand marketing. We’ll explore the emotional connections clients and candidates have with brands, emphasizing why 70% of decisions are emotionally driven, as highlighted by a Gallup poll. Katie shares practical strategies for creating a compelling brand voice and emphasizes the importance of consistent messaging across all touch-points to build loyalty and trust.

We also discuss the significance of leveraging recruiting technology, the relevance of podcasting, and the power of engaging content, including the use of stats and listicles. Tune in to discover how investing in emotional branding can drive long-term success. Stick around till the end for valuable tips on measuring brand perception and constantly evolving your strategies to stay ahead in the competitive staffing landscape.

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