The Full Desk Experience – Détails, épisodes et analyse

This episode dives into the real challenges recruitment professionals face—like perfectionism—and why consistency and authenticity are key when it comes to content creation. Dandan shares her journey from young recruiter to founder of DG Recruit, offering powerful insights into using social media and content to elevate your executive search practice.

Discover proven strategies for building a strong personal brand, creating impactful content, and navigating the modern recruitment landscape. Whether you're scaling your search firm or aiming to hit new revenue goals, you'll walk away with actionable takeaways and fresh inspiration.

Tune in and learn from industry leaders as they share the tools and tactics redefining success in executive search.

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Follow Dandan on LinkedIn: LinkedIn | Dandan Zhu

To learn more about agency recruitment check out: https://www.agencyrecruitmentacademy.com/

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Welcome to another insightful episode of The Full Desk Experience, where we dive deep into the talent industry with top leaders shaping the field. Kortney Harmon is joined by Jeff Kaye, a powerhouse in executive search with leadership roles at Kaye/Bassman, Next Level Exchange, and Sanford Rose Associates.

This conversation unpacks the challenges and opportunities in recruiting, from technological advancements to niche specialization and strategies for profitable, sustainable growth. Whether you're a seasoned recruiter or new to the field, you'll gain valuable insights to refine your approach and elevate your success.

Tune in as we explore the evolving world of executive search and what it takes to thrive!

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Follow Jeff on LinkedIn: LinkedIn | Jeff Kaye

Check out the Next Level Exchange Website here

For Starfish Partners Website here

For Stanford Rose Associates click here

For Dimensional Search click here

For Recruiter University click here

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In today's special FDE+ Virtual Event episode, Kortney Harmon brings together four industry experts—Danny Cahill, JT Westendorf, Michele Massaro, and Chris Allaire—for a powerful panel discussion that covers essential topics for navigating the evolving landscape of recruiting and staffing.

From leveraging new technologies and refining business strategies to understanding the pressing issue of talent shortages, this episode is packed with actionable takeaways and real-world advice to help you thrive in the coming year.

Tune in as we explore how to blend tried-and-true techniques with innovative approaches to elevate your recruiting game. Whether you missed the live event or want to revisit the session's highlights, this episode has it all. Stay with us, and let's propel your success together!

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Follow Danny on LinkedIn: LinkedIn | Danny Cahill

Follow JT on LinkedIn: LinkedIn | JT Westendorf

Follow Michele on LinkedIn: LinkedIn | Michele Massaro

Follow Chris on LinkedIn: LinkedIn | Chris Allaire

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On this episode of The Full Desk Experience, Kortney Harmon, Staffing and Recruiting Industry Principal at Crelate, discusses the importance of thoroughly analyzing processes and workflows to fix underlying issues in your staffing and recruiting business. She emphasizes the need to optimize processes and improve business practices, rather than relying solely on new technology to solve problems. 

On this episode of The Full Desk Experience, we dive into the current state of the job market and how staffing and recruiting companies can navigate the uncertainty. We discuss the importance of not getting conservative during times of adversity and the need to stay aggressive and manage finances wisely. Additionally, we look at the effectiveness of communication methods and why phone calls remain the most effective means of communication. Tom Erb emphasizes the importance of building relationships and networks in the staffing industry, and the problems with overreliance on job boards for recruiting. Tune in to learn more about the current state of the job market and how talent companies can stay ahead of the curve.

About Tom Erb: Tom Erb grew up in West Virginia and went to college at West Virginia University and later he pursued a career in the staffing industry. After getting his MBA, he landed a job at Olsten and worked his way up from interviewer to area director. He then spent ten years at Spherion, where he discovered his passion for sales, before becoming a Regional Vice President. Tom went on to start his own company, Tallann Resources, which offers consulting and training services to the staffing industry. Over the past 13 years, he has worked with over 1000 staffing companies and continues to love what he does.

*Introduction and Guest Speaker [00:00:27]*
Kortney Harmon introduces herself and the guest speaker, Tom Erb, and provides a brief overview of his background and experience in the staffing industry.

*Tom Erb's Background and Journey [00:01:59]*
Tom Erb shares his journey in the staffing industry, from starting out as an interviewer to becoming a regional vice president, and ultimately starting his own consulting and training firm, Talent Resources.

*Current State of the Economy and its Impact on Staffing and Recruiting Firms [00:05:00]*
Tom Erb discusses the current state of the economy and its impact on staffing and recruiting firms, including the overcorrection of hiring and layoffs in some industries, the changing definition of "open jobs," and the ongoing challenge of finding enough qualified candidates to fill positions.

*Adapting to the current climate [00:08:45]*
Speaker 2 asks how staffing offices can adapt to the current climate change and continue to grow their business. Kortney Harmon suggests that companies should not swing to extremes and should focus on both sales and recruiting. She recommends building relationships with clients and connecting with more candidates.

*Common mistakes during a market softening [00:13:49]*
Kortney Harmon discusses common mistakes that staffing firms make during a softening of the market, such as giving up and making bad decisions around internal staff. She advises companies to stay aggressive and capitalize on their competitors' mistakes.

*The future of the staffing industry [00:16:20]*
Kortney Harmon predicts that the staffing industry has green pastures ahead and great opportunities due to the high demand for workers and the low supply of people in the workforce. She believes that the industry will continue to grow exponentially in the next 40-50 years.

*The Future of Staffing Industry [00:17:15]*
Tom Erb discusses the future of the staffing industry, including the impact of technology and the changing nature of work.

*Maximizing Relationships with Candidates and Employees [00:19:20]*
Tom Erb emphasizes the importance of maximizing relationships with candidates and employees, rather than relying solely on job boards.

*Sales Tips for Staffing Leaders [00:23:35]*
Tom Erb shares his top sales tips for staffing leaders, including the importance of phone calls and networking.

*Building Relationships [00:26:04]*
Tom Erb discusses the importance of building relationships in the staffing industry and suggests making phone calls and in-person networking to build a presence in front of potential clients.

*Overcoming Adversity [00:29:13]*
Tom Erb shares his success story of overcoming adversity during the recession of 2008-2009 and growing his business despite the industry dropping by 30-40%.

*Qualities of Successful Staffing Leaders [00:33:51]*
Tom Erb talks about the qualities that successful staffing leaders should possess, including being a people connector, building networks, and taking responsibility for their own training and development.

*Leadership and Growth Mindset [00:34:14]*
Tom Erb discusses the importance of empathy and accountability in leadership, and how leaders can help their employees grow and improve.

*Resources for Staffing and Recruiting Leaders [00:37:02]*
Tom Erb recommends various resources, such as podcasts, books, and mentorship, for staffing and recruiting leaders to improve their skills and knowledge.

*Staying Ahead of Future Trends in Staffing and Recruiting [00:39:31]*
Tom Erb advises firms to get involved in associations, pay attention to technology, maximize their ATS usage, and focus on internal talent to stay ahead of future trends in staffing and recruiting.

*Common Mistakes to Avoid [00:42:12]*
Tom Erb highlights common mistakes to avoid, key factors to consider, and other influences to help succeed in the staffing industry.

*Assessing Your Current Position [00:42:12]*
It is crucial to consistently assess where you are today and if you are on target to be where you need to be in the future amidst economic changes.

*New Mini-Series Announcement [00:42:12]*
Curate is dropping a new mini-series called FDE Express, exploring specific topics related to growth blockers around people, processes, and technologies in a quick and concise format.

In this episode of FDE Express, Kortney Harmon, Staffing and Recruiting Industry Principal at Crelate, shares insights on how staffing and recruiting businesses get bogged down in sourcing, and what they can do to fix it. 

In this episode, you'll learn:

• Why going outside your system is the biggest slow down for sourcing
• The importance of building a strong recruitment process for sourcing
• The three main reasons your teams aren't using your ATS effectively when it comes to sourcing talent
• Tips to avoid the most common sourcing pitfalls 

On today's episode, we explore the love-hate relationship that leaders in the talent industry have with KPIs. In this episode, you'll learn:

• How to evaluate if your ATS and CRM workflows are giving you the metrics you need to grow versus the metrics you think you want
• What a shadow process is and how to evaluate if you have any
• How tracking metrics through your workflows and measuring the KPIs that matter can help you obtain the true qualitative information you need to evaluate success
• Why just measuring something because it's easy isn't showing you the whole picture of your business
• How to break down and develop processes, implement good change management, hold teams accountable to ratios and new metrics that matter to increase cash-in and scale your business

In this episode of The Full Desk Experience, the topic is innovation in the talent industry. Along with Tom Hunley, Sr. Product Marketing Manager, and Sarah Gossin, Director of Product, Kortney Harmon discusses foundational processes and technologies, the transformation of the industry through technology, and the role of marketing in recruitment.

Listeners will learn:

• The importance of focusing on foundational processes and technologies in the staffing industry
• How recruiters can work around rigid platforms using technology
• The potential of ChatGPT and other AI tools in helping recruiters scale and work more efficiently
• The significance of maintaining human connections in the talent industry and not relying solely on technology

In this episode, we chat with Holly Cohoon, Founder and Managing Partner of Regents Consulting, about digital transformation and technology integration in the staffing and recruiting industry.

Holly brings over 20 years of experience in staffing and professional services, with certifications as a PMP, Salesforce Administrator, and PHR. In this episode, Holly shares:

• Her expertise in project management and technology adoption, emphasizing the importance of a well-defined process and purpose-built solutions
• Common mistakes companies make when integrating technology solutions and provides advice on selecting the most important factors when choosing technology solutions
• Her thoughts on the future of AI and automation in the staffing industry and how to measure the success of technology implementation projects
• Why choosing the right technology solution as a foundation is essential to ensure long-term success

Join Kortney Harmon, Staffing and Recruiting Industry Principal at Crelate, as she talks to Joel Lalgee, Business Development Consultant at Hirewell, about branding and social media best practices for talent organizations. In this episode of Industry Spotlight, you'll gain valuable insights on:

• Staying up-to-date with the latest industry trends
• Overcoming challenges with hiring managers
• Balancing the needs of candidates and clients
• Leveraging social media for business development

Joel emphasizes the importance of humanizing the industry and balancing best practices with personal branding on social media. You'll also learn about common social media mistakes and the challenge of tracking metrics. Tune in to take your talent game to the next level!