How to be natural and be more compelling in telling your story is the speciality in the house for September Smith. Today, she will drop by to tell us how to find our own story and craft it in an engaging and memorable way to our audience. She will then talk about the value of podcasts and why we should start our own right now. We should also guest on other podcasts, September recommends, since they are great avenues to share our story. 

In this Episode:

[00:01 - 04:17] Opening Segment

• Let’s get to know September Smith 
• Her jump from mechanical engineering to brand consultancy

[04:18 - 11:51] The Foundation of Communication in a Business 

• The hardest story to tell is your story 
• How to start then? 
• The basis of all business communication

[11:52 - 21:29] The Value of Podcasts 

• Why you should start your own podcast now 
• What you should know about podcasts
• The truth behind podcast guesting 

[21:30 - 26:00] Getting Your Message Across  

• September tells us the story behind her podcast 
• Link below
• The power of getting your message across

[26:01 - 33:30] A Lesson on Code-Switching

• The conversation that left you with the most impact
• Her conversation with her colleague on code-switching 
• What communication skill would you have wanted to learn sooner?
• Ability to flawlessly change from one language to another 
• The best communicator you know
• Golda Meir

[33:31 - 34:57] Closing Segment

• Connect with September!
• Links below 
• Final words from me

Tweetable Quotes:

“Just because you’re not the best person in the world for it, if you’ve got that thing that clicks with the client that needs you, that is 50% of the communication of the value of what you are bringing.” - September Smith 

“Really quickly, you have to establish, ‘Okay, What’s the problem that we’re gonna be talking about?’” - September Smith

Resources Mentioned: 

• FREE e-course to master body language and micro-expressions to boost your EQ by 10% and sales by 20%. Check it out here. 
• Book: Building a StoryBrand

Email sseptember2007@gmail.com to connect with September. You can also get in touch with her on LinkedIn, Facebook, Instagram, and YouTube. Check out her website to know more about her work and listen to her podcast, She’s All That...

Recognizing contempt and disgust from micro-expressions can save a marriage. Likewise, identifying and understanding body language and micro-expressions in general can jumpstart a relationship--whether personal or professional. Kasia Wezowski joins us in this episode to talk about micro-expressions and why they are critical in building a successful relationship and business. 

In this Episode:

[00:01 - 04:37] Opening Segment

• Let’s get to know Kasia Wezowski
• She walks us through her path as a communication expert 

[04:38 - 13:06] The Science Behind Micro-Expressions 

• How Kasia first studied body language and micro-expressions
• What you should know about contempt and disgust 
• How to connect with another person on a deeper level 

[13:07 - 23:57] Eliciting Micro-Expressions

• Why Kasia and her husband are doing movie production 
• What are limiting beliefs and how to overcome them? 
• It’s not about the questions but how you talk 

[23:58 - 32:10] Tips to Apply During Conversations 

• Manage a conversation the right way with these tips from Kasia
• Improve your ability to read body language 

[32:11 - 37:57] The Right Boundaries with People 

• The conversation that left you with the most impact
• Conversations with her father
• What communication skill would you have wanted to learn sooner?
• Creating boundaries with people 
• The best communicator you know
• Marshall Goldsmith

[37:58 - 39:30] Closing Segment

• Connect with Kasia!
• Links below 
• Final words from me

Tweetable Quotes:

“You just need to focus and to look at the face at the right moment.” - Kasia Wezowski 

“Even though sometimes it’s difficult to set the boundaries from the beginning, I do believe that this is very important, to just say upfront what is important for you and what are your boundaries.” - Kasia Wezowski 

Resources Mentioned: 

• FREE e-course to master body language and micro-expressions to boost your EQ by 10% and sales by 20%. Check it out here. 
• Allan Pease 
• John Gottman 
• Marshall Goldsmith
• Movie: Impact

Email patryk@wezowski.com to connect with Kasia. You can also get in touch with her on LinkedIn, Facebook, Twitter, and YouTube. Check out her website to know more about her story and the...

We always hear the idea of “authentic leadership” but we often reflect on what it really means. That’s why in this solo episode I’m going to share my insights about being an authentic leader. Although there’s no single formula to be that kind of leader, there are still steps that you can take to be someone that people will follow and relate to. You don’t have to change yourself to be an authentic leader. In fact, you need to be yourself more than ever. 

Let’s listen to this episode and become an authentic leader! 

In this Episode:

[00:01 - 01:06] Opening Segment

• I introduce our topic for today
• How to be an authentic leader 

[01:07 - 09:37] Authentic Leadership At a Glance 

• You can be yourself  and be a great leader
• 2 reasons I learned 
• The look of an authentic leader 
• Is there a formula to be an authentic leader? 
• Be an authentic leader with these suggestions! 
• Your own stories and their lessons 
• Your self-awareness 
• Your values and principles
• High levels of motivation 
• Strong support team 
• Ability to balance life, work, and other endeavors 

[09:38 - 10:41] Closing Segment1

• Boost your EQ by 10% and your sales by 20%!
• Free e-course link below
• Final words from me

Tweetable Quotes:

“[Authentic leadership is] being comfortable in your own skin. It’s knowing your values, and your passion, and your purpose for what you're doing.” - Greg Rice

“Your stories in your life are very valuable, and they’re unique to you, and you need to learn lessons from those stories.” - Greg Rice

Resources Mentioned: 

• FREE e-course to master body language and micro-expressions to boost your EQ by 10% and sales by 20%. Check it out here. 
• Harvard Business Review: Discovering Your Authentic Leadership

You can connect with me on LinkedIn, Twitter, Instagram, and Facebook. Join The Communication Nation and learn from others in the community. Feel free to email me at gregrice79@yahoo.com, I’d love to hear from you!

Want more help with your digital marketing? Go to my website https://gregjrice.com/inflection/ and let’s have a conversation.

LEAVE A REVIEW + help someone who wants to expand their communication capacity by sharing this episode and listen to our previous episodes.

Jared Sheehan is a charismatic, innovative, and results focused engineering leader with experience in driving, developing, and transforming organizations in fast paced, highly scaled environments.

Currently, Jared leads a dynamic Mobile Software Engineering organization for the Capital One Credit Card Line of Business. He is accountable for delivery of 20+ teams supporting the Capital One flagship mobile applications (iOS / Android / Cloud).

Additionally, Jared is an organizer / founder of 6 DC area meetups, multiple conferences (DevFestDC and Android Summit) and an extensive history of supporting the startup ecosystem through membership to several advisory boards.

On This Episode:

• Learn how to get the most out of networking groups.
• Find out Jared’s approach to leadership.
• Learn how to recruit, motivate, and get the most out of tech professionals.
• Hear what traits Jared looks for when hiring.

Key Takeaways:

1. Ensure consistent communication, consistent forums, multiple directions.
2. Hire based on brains, energy, and integrity. They must have all three. 
3. Build strong relationships in your community.

Tweetable Quotes:

• “Someone is always good at something.”  – Jared Sheehan

Jared Sheehan

• https://devcommunity.org/#/
• https://www.linkedin.com/in/jaredsheehan/

Jesse Paul Smith is a speaker, entertainer, and coach that helps high achievers, just like you, take dreams and goals in their life and turn them into results.

On This Episode:

• Learn how to communicate through art.
• Get leadership tactics that Jesse Smith learned from John Maxwell.
• Unpack the secrets of selling.
• Hear the powerful story of how Jesse turned his life around.

Key Takeaways:

• We are valuable because of who we are not because of what we do.
• You can not make things happen, you can only welcome it.
• Your skill will get people’s attention, but your story will connect you to them.

Tweetable Quotes:

• A man's gift maketh room for him, and bringeth him before great men. – Proverbs 18:16
• "Every purchasing decision that is made, there is a buyer deciding to buy."

Jesse Paul Smith

• worldwidedancechallenge.com
• jessepaulsmith.com

On This Episode:

Greg shares some helpful tips about developing stronger empathy toward others.

Key Takeaways:

• Look for signs that emotion is being experienced.
• Mirror what they’re feeling.
• Don’t judge or make assumptions.

Exercises:

• Journal
• Talk to/follow a diverse group of people.
• Travel
• Read – both fiction and non-fiction

Sponsor:

• Take your digital marketing to the next level with a free competitive analysis: gregjrice.com/inflection

Charmar Te'King Jeter is an model actor writer with and edgy eye for creativity. The heart of the Steel City is where his creative instinct and determination was born. This blossomed into theater and voice overs that helped him shine bright on film TV and the big screen. Magnetically drawn to acting being the farther 2 beautiful children he lives to inspire and is very determined to show that the unbelievable is just a myth. This empathy came to life when his commercial is on the back of city public transportation. He lives to grow teach and inspire believing his blessings will becoming others stepping stones.

On This Episode:

• Charmar reflects on his first professional acting gig.
• Get tips to stay calm when you’re performing or speaking publicly.
• Learn how to draw emotion from your audience.
• Discover how to become a more dynamic communicator.

Key Takeaways:

1. If you feel it, it’s going to show.
2. Be fearless when sharing your message.
3. Knowledge is the cure for nerves.

Tweetable Quotes:

• “There’s no performance, there’s only practice.” – Greg Rice
• “A lot of the best things come from mistakes.” – Charmar Jeter

Charmar Jeter:

instagram.com/charmarjeter

facebook.com/charmarjeter

http://charmarjeter.com/

https://www.youtube.com/channel/UCcKB5wTJgXCcB4oLPWnzRzQ

Zack is currently an Infantry Lieutenant and platoon leader in the United States Army Georgia National Guard. His time spent in the Army has involved extensive training in risk assessment and mitigation techniques that have been proven in the most intense environments. Prior to joining the Army, Zack spent seven years serving as a police officer in the Smyrna community where he grew up. These years were spent receiving the best crime detection and prevention training law enforcement has to offer. Zack earned a Bachelor of Science in Criminal Justice from Penn Foster University. Zack has an MBA from American Military University with a concentration in security management – just completed. He is also a Physical Security Professional (PSP®), a credential that indicates he is an industry leader in physical security with a specialization in threat analysis.

Zack founded Knight Protection Services as a way to truly protect and serve, by providing solutions that deter crimes and prevent citizens from victimization.

On This Episode:

• Zack shares about the experience as a police officer that led to him founding Knight Protection Services.
• Learn how to give thoughtful feedback to others.
• Hear why Zack thinks the police are just one piece of the protection puzzle.
• Find out how to objectively look at situations and help someone that needs support.

Key Takeaways:

1. Look at every situation asking, “How can I be of service here?”
2. You’re going to face hate when you choose a new direction.
3. The most predominant form of abuse is not physical – it’s mental and verbal.

Tweetable Quotes:

• “‘Why’ is a very aggressive but beautiful question.”
• “The art of communication is to get them talking.”
• “Ignore what the person says and listen to what they want.”

Zack Knight:

beatacticalleader.com

@beatacticalleader

@knightprollc

On This Episode:

Greg shares some helpful tips about eye contact in video calls and in conversations overall.

Key Takeaways:

• People are most comfortable with eye contact that lasts 5-10 seconds.
• Give indicators that you are listening.
• Avoid looking at your phones or doing other things that indicate you are not paying attention.
• Alternate between a “social gaze” or a “power gaze” depending on the situation.

Tweetable Quotes:

“It’s amazing the connection you can have with someone when you have really appropriate and focused eye contact with them.”

Do you know anyone that's worked with Sir Elton John or Elon Musk, sent people down to see the wreck of the Titanic on the sea bed or closed museums in Florence for a private dinner party and then had Andre Bocelli serenade them while they eat their pasta - you do now.

Quoted as "The Real Life Wizard of Oz" by Forbes and Entrepreneur Magazine, Steve Sims is a best selling Author with "BLUEFISHING - the art of making things happen", sought-after consultant and a speaker at a variety of networks, groups and associations as well as the Pentagon and Harvard - twice!

As the founder of Bluefish, one of the top personal concierge services, and an expert marketer within the luxury industry, Steve has been quoted in various publications & TV including the Wall Street Journal, Forbes, London's Sunday Times, South China Morning Post and many more.

Want to sing with your favorite rock star, be serenaded by Andre Boceli, walk the red carpet at A List Oscar parties, get married in the Vatican, Dive to the wreck of the Titanic - these are just a few highlights of what Steve has been asked to provide for his clients.

He makes the impossible, possible, after all he is quoted as "The Real Life Wizard of Oz" by Forbes and Entrepreneur Magazine

An entrepreneur in the truest sense of the word, Steve is well regarded within the luxury world for his innovation and down-to-earth personality. Known for his honesty, integrity and doing things "his way," Steve creates experiences for his clients that they could never have imagined being possible.

If a bricklayer from London can do this just imagine what he can help you to do?

On This Episode:

• Steve Sims shares some of the incredible opportunities he’s had as a concierge for billionaires.
• Learn how Steve achieved success without ever worrying about branding.
• Get invaluable tips about how to communicate.
• Steve reveals who the greatest communicator he knows is.

Key Takeaways:

1. The one thing you should focus on is the problem your product or service solves.
2. Don’t focus on authenticity, focus on transparency.
3. The best things that happen are a result of overcoming fear.

Tweetable Quotes:

• “‘Why’ is a very aggressive but beautiful question.”
• “The art of communication is to get them talking.”
• “Ignore what the person says and listen to what they want.”

Steve Sims:

• SteveDSims.com
• Entrepreneurs Advantage with Steve Sims
• Ask@stevedsims.com

Jose Flores is CEO and Founder of Indispensable Now. He's a dynamic international motivational speaker, author, and consultant. He educates, inspires, and engages individuals and businesses to strengthen their mental toughness and to develop into indispensable leaders by connecting with them, touching their hearts, and giving them a fresh perspective. 

Jose gets individuals and organizations to think outside the box to start taking massive action and seeing immediate results. The present is a gift and the time is now for Jose to make an impact in your life and business! Jose authored "Don't Let Your Struggle become Your Standard" and he lives it. He wants you to stand tall and be the very best version you can be. Jose’s passion is to inspire and motivate everyone he meets to learn more, do more, and become more. His positive and “can do” attitude have impacted the lives of many across the globe.

On This Episode:

• Jose shares about being born with spinal muscular atrophy.
• Unlock the power of positivity.
• Learn the importance of awareness.
• Jose shares why you should “aggressively listen.”
• Get keys to becoming an indispensable leader.

Key Takeaways:

1. Control what you consume.
2. Aggressively listen to other people.
3. Don’t be afraid to ask, but be prepared.

Tweetable Quotes:

• “I’m not in it for the income I’m in it for the outcome.”
• “I have a zero tolerance for negativity.”
• “Nothing is good or bad, it’s how you make it.”
• “It takes 17 positive affirmations to undo one negative statement.”
• “Every time you don’t show up in life you’re letting someone down.”

Jose Flores:

• JoseInspires.Com
• instagram.com/JoseInspires

Tim Hughes is universally recognised as the world leading pioneer and exponents of Social Selling and he is currently ranked Number 1 by Onalytica as the most influential social selling person in the world. He is also Co-Founder and CEO of DLA Ignite and co-author of the bestselling books “Social Selling - Techniques to Influence Buyers and Changemakers” and “Smarketing - How To Achieve Competitive Advantage through blended Sales and Marketing”. Both published by Kogan Page.

On This Episode:

• Tim Hughes shares how we can build trust during time periods where we can’t even see our audience face to face.
• Hear how Tim and his team had to adapt to the SAAS disruptors back in 2015.
• Learn how social media has transformed selling.
• Greg and Tim explain the importance of injecting your personality into your selling.

Key Takeaways:

1. It’s not just about your network, it’s about your network’s network.
2. Social media is NOT a long game.
3. Don’t set aside your personality when you network.

Tweetable Quotes:

• “Your customers are coming into meetings knowing more than your sales people do.”
• “97% of people are not buying your product right now. You need to find the 3% percent that are.”

Tim Hughes:

• Company Website: DLAIgnite.com
• Linkedin: https://www.linkedin.com/in/timothyhughessocialselling/
• Twitter: https://twitter.com/Timothy_Hughes
• You Tube: http://www.youtube.com/c/TimothyHughes1 
• Facebook:
• https://www.facebook.com/TimHughesSocialSelling/
• Instagram: Tim Hughes (@tim_hughes1) • Instagram photos and videos

On This Episode:

• Travis talks about the importance of aligning your work ethic with your desire.
• Hear how Travis shifted from door-to-door sales to the world of podcasting.
• Travis shares how he got so many incredible guests on his podcast.
• Learn how to build real connections.
• Discover why you need to build a platform.

Key Takeaways:

1. Dig your well before you’re thirsty.
2. Find ways to add value to those you want to connect with.
3. Connect with people who are living the life you want.

Travis Chappell:

travischappell.com

Welcome back to the Art of Communication! In celebration of our recently published 100th episode, we’re going to walk down memory lane and re-air my conversation with Tommy Swanhaus.

I could not think of a better first guest than Tommy, an entrepreneur known worldwide, an influencer well-networked in the communication space, a 22x bestselling author, and a digital marketing expert. 

In this Episode:

[00:01 - 05:16] Opening Segment

• Let’s get to know Tommy Swanhaus
• Tommy shares the highlights of his book

[05:17 - 15:40] Get People To Buy Into Your Vision 

• How Tommy turned this pre-Netflix idea into a streaming service 
• What has kept him awake at night?
• How to get your staff’s buy-in to your vision 

[15:41 - 21:06] Show Up And Network 

• The worst place to get money according to Tommy 
• Tommy’s philosophy in relationship-building you should hear 
• The power of showing up that you should not miss 

[21:07 - 31:52] Empower Your Team

• Tommy talks about his unique leadership style 
• The conversation that left you with the most impact
• With his father
• Tommy will build a relationship with people based on: 
• Handshake 
• Looking in the eyes
• How they dress 
• The communication skill you wish you have earlier
• Understand what’s going to someone’s brain 

[31:53 - 36:47] Closing Segment

• Be a strong communicator with these 3 pieces of advice from Tommy 
• Connect with Tommy!
• Links below 
• Final words from me

Tweetable Quotes:

“Don’t ruin a relationship over being money-hungry.” - Tommy Swanhaus

“I believe in empowering your employees and training your employees so that they can go to another company.” - Tommy Swanhaus

Resources Mentioned: 

• FREE e-course to master body language and micro-expressions to boost your EQ by 10% and sales by 20%. Check it out here. 
• Tommy’s book
• Amplify Your Marketing, Career, and Company
• TLC
• Brightcove

Email thomas.swanhaus@gmail.com to connect with Tommy. You can also get in touch with him on Facebook, Twitter, and Instagram. Check out his website to learn more about this work. 

You can connect with me on LinkedIn, Twitter,

On This Episode:

• Greg shares the power of words, and a childhood experienced that changed how he viewed them forever.
• Learn the science of positive vs negative words and the impact they have on your brain.
• Discover the importance of tone.
• Greg explains how to value a person, even when giving correction.

Tweetable Quotes:

• "Words, when said and articulated in the right way, can change someone’s mind. You have the power to bring someone from the slumps of life and make a successful person out of them or destroys someone’s happiness using only your words." – Mohammed Qahtani
• "Remember, we all crave appreciation and recognition, and will do almost anything to get it," he said. "But nobody wants insincerity. Nobody wants flattery." – Dale Carnegie

Funke Abimbola is a multi-award winning lawyer, business leader, public speaker, TV contributor, diversity leader, patron and board member.

On This Episode:

• Dr. Funke talks about the shock of experiencing discrimination in the business world.
• Learn about the unseen bias that controls how many of us operate.
• Dr. Funke shares some ways that bias can be limited within hiring fields.
• Learn the importance of having conversations with those who are different.
• Discover what forums to process the anger and strong emotions regarding discrimination.

Key Takeaways:

1. Anonymize resumes.
2. Create a diverse panel for the hiring team.
3. Have authentic conversations with diverse groups of people.

Tommy Swanhaus is a leader in multi-platform marketing, branding, sales, and media production. An entrepreneur that applies his talents in intrapreneural ways to a company environment and culture. Specializes in producing media and writing content that connects with the consumer to get them to engage, act and purchase. Understands how to implement direct response advertising on a micro and macro scale. Also has worked on branding and marketing campaigns for Fortune 500 Clients. Able to work across and within teams for digital marketing, social media campaigns, to media buying. Expertise in creating content that reaches and engages consumers on the internet, television, and all social media platforms. Skilled in writing TV Spots, producing commercials, writing Online Content for Clients, and social media. Active in TV & Radio Cameos. Tommy Swanhaus is also a Google AdWords certified online advertising professional, along with being certified in Google Advanced Analytics.

Tommy Swanhaus quickly turned his mobile marketing company, Tommy Swanhaus Co., into one of the nations' "50 LEADING COMPANIES OF 2018" and the “TOP 10 SMARTEST COMPANIES OF 2019.” His company has also been shortlisted for the "TOP 10 MOST TRUSTWORTHY COMPANIES OF 2019," “50 INNOVATIVE COMPANIES TO WATCH 2019;” and Tommy Swanhaus has been shortlisted for the "30 BEST LEADERS TO WATCH IN 2019” and “MOST DISTINGUISHED BUSINESS LEADERS IN 2019.”

Swanhaus graduated from Duke University where he studied Public Policy with a concentration in Mass Media.

On This Episode:

• Tommy explains the goal of his book, and the process of creating an audiobook during quarantine.
• Hear how Tommy sold his show to TLC.
• Listen to the incredible story of how Tommy created a pre-Netflix streaming service.
• Discover how to get others to buy into your vision.
• Hear how Tommy became a regular speaker at the United Nations.

Key Takeaways:

1. You have to adapt what you are saying to the person you are communicating to.
2. Don’t be afraid to reach out to people who are on another level.
3. Empower your employees, even that means they grow past you.

Tweetable Quotes:

“Who you are is how the company is perceived.” – Tommy Swanhaus

Welcome to the Art of Communication, where entrepreneurs learn to grow their business more effectively through mastering their ability to connect to others. Whether you're looking to increase revenue, widen your network, or just getting others to buy into your vision, we'll help you dramatically transform your business and life by communicating more effectively, improving your leadership skills, and reinvesting time back into your family.

You're only one good conversation away from transforming your business and your life. So let's start the conversation with your host, Greg Rice.

Building better relationships with your clients seems tricky because not all clients are the same. However, there are several general tips you can follow not only to start but also to maintain client relationships. A core principle of building better relationships is to underpromise and overdeliver, which can be exhibited when you always respond to client issues as soon as you’ve heard them.

Another valuable tip is making a lasting impression at the start by doing a specific act, which for other people may look old-fashioned, but can make your client feel they are important.

Tune in now and build better relationships with your clients! 

In this Episode:

[00:01 - 02:29] Opening Segment

• I introduce our topic for today
• Why you should build client relationships 

[02:30 - 06:34] Starting a Client Relationship 

• Why you should set expectations
• Pay attention to the language they’re using 
• Not everything has to be business-related
• Keep it light-hearted 
• A 5-minute surprising act your clients would love

[06:35 - 12:59] Maintaining a Client Relationship 

• Keep in touch with the client
• Underpromise, overdeliver
• Be responsive 
• Speak their language as much as you can
• Learn this advice that can make or break a client relationship 

[13:00 - 14:11] Closing Segment1

• Boost your EQ by 10% and your sales by 20%!
• Free e-course link below
• Final words from me

Tweetable Quotes:

“As soon as you know there’s an issue or hear about an issue or your client brings an issue up, you wanna get on top of it immediately.” - Greg Rice

“At the end of the day, it’s about valuing [your clients] as in a business relationship...just valuing them as a human being, treating them as a friend...” - Greg Rice

Resources mentioned: 

• FREE e-course to master body language and micro-expressions to boost your EQ by 10% and sales by 20%. Check it out here. 
• Dale Carnegie

You can connect with me on LinkedIn, Twitter, Instagram, and Facebook. Join The Communication Nation and learn from others in the community. Feel free to email me at gregrice79@yahoo.com, I’d love to hear from you!

Want more help with your digital marketing? Go to my website https://gregjrice.com/inflection/ and let’s have a conversation.

LEAVE A REVIEW + help someone who wants to expand their communication capacity by sharing this episode and listen to our previous episodes.

Sara Carnegie works at the International Bar Association as Director of Legal Projects. She is an experienced barrister who has spent 20 years in the criminal justice system and in the public sector. She joins us in this episode to talk about a few major challenges in the global corporate and legal spaces.

We exchange ideas about mental wellbeing in the legal profession, modern-day slavery, and gender inclusivity. She also offered a message to her fellow women, who are still navigating a male-dominated profession. Afterward, Sara looks back at a negative encounter with her former supervisor, which she turned into a motivation that helped her in her path forward. 

Let’s listen to this episode and understand the biggest corporate and legal communication challenges today! 

In this Episode:

[00:01 - 05:20] Opening Segment

• Let’s get to know Sara Carnegie
• Sara recalls her path to the legal space 

[05:21 - 15:44] Mental Wellbeing and Communication 

• Using another language to communicate 
• Why this skill amazes Sara 
• Don’t miss Sara’s thoughts about mental wellbeing
• Sara discusses the services offered by the International Bar Association 

[15:45 - 24:16] Modern-Day Slavery 

• Sara shares her insights about modern-day slavery 
• She breaks down the Non-Punishment Principle 

[24:17 - 34:47] Dear Fellow Women...

• Sara talks about diversity and inclusion in the legal space 
• What is the “50-50 by 2030?”
• Here’s Sara’s advice for all the women out there
• Follow your passion
• Take a chance at something different if it makes sense

[34:48 - 42:47] From a Negative Encounter into Motivation  

• The conversation that left you with the most impact
• With her former boss
• What communication skill would you have wanted to learn sooner?
• Not over-apologizing 
• The best communicators you know
• Her colleagues in the legal space 
• Stand-up comedians 

[42:48 - 44:18] Closing Segment1

• Boost your EQ by 10% and your sales by 20%!
• Free e-course link below
• Connect with Sara!
• Links below 
• Final words from me

Tweetable Quotes:

“If you don’t love what you do, change it as much as you can.” - Sara Carnegie

“Choose a direction that makes you feel alive and makes you feel inspired.” - Sara Carnegie

Resources Mentioned: 

• FREE e-course to master body language and micro-expressions to boost your EQ by 10% and sales by 20%. Check it out here. 
• International Bar Association - Human Rights Institute
• Article: Mental Wellbeing in the Legal Profession

Connect with Sara on LinkedIn and Twitter and check out the

“Your network is your net worth.” 

We have heard this advice for quite some time now, but many of you probably still wonder how to network the right way. If you’re one of those people, this episode will bring a ton of value to you. In this solo episode, I shared 3 actionable steps you can take now to build and grow your network in 2021 at a time when we still cannot meet personally due to the COVID-19 pandemic. 

The first step is learning the fundamentals of networking, which includes understanding your current network better. The second step is networking in the COVID-19 pandemic. This is an adjustment that we need to make because we are only allowed to meet virtually. How can we leverage these virtual meetups? The last step is about growing your network because networking doesn’t stop with merely talking to the other person. 

Let’s listen to this episode and build your network in 2021! 

In this Episode:

[00:01 - 02:00] Opening Segment

• I introduce our topic for today
• What is the story of Paul Revere and William Dawes?

[02:01 - 11:06] Build Your Network in 2021 

• What do Freau, Picasso, and Galileo have in common?
• Learn the networking fundamentals 
• Understand your network with these 3 columns 
• Shared purposes and similar activities can grow your network 
• You can successfully network during COVID-19 with these tips 
• Learn the Dollar 80 Strategy
• Building a network is not enough
• You have to grow your network too

[11:07 - 11:58] Closing Segment1

• Boost your EQ by 10% and your sales by 20%!
• Free e-course link below
• Final words from me

Tweetable Quotes:

“Over time, I wanna look for opportunities to add value.” - Greg Rice

“You can’t just reach out to somebody you haven’t spoken to in 3 years and start asking them for stuff.” - Greg Rice

Resources Mentioned: 

• FREE e-course to master body language and micro-expressions to boost your EQ by 10% and sales by 20%. Check it out here. 
• Paul Revere and William Dawes
• PodFest
• Gary Vaynerchuk
• Jordan Harbinger
• Steve Sims

You can connect with me on LinkedIn, Twitter, Instagram, and Facebook. Join The Communication Nation and learn from others in the community. Feel free to email me at gregrice79@yahoo.com, I’d love to hear from...

What if I tell you that you can bring an impact to another person in the first 60 seconds of your conversation? What if there’s a way for you to hook the other person’s attention in just the first 15 seconds? Chris Fenning, a coach, trainer, speaker, and author of the award-winning book, “The First Minute,” joins us today to answer these questions.

Chris helps companies communicate technical subject matters more effectively with non-technical people. This is common in a business setting wherein people from different teams do not understand each other. To get everyone on the same page, what Chris suggests is to focus on the first 60 seconds of the conversation and layout these 3 components. The context is one. The intent is another. What do you think is the last one?

Learn these components and master the first minute of any conversation! 

In this Episode:

[00:01 - 04:43] Opening Segment

• Let’s get to know Chris Fenning
• How he jumped from IT to the communication space

[04:44 - 14:15] Bridging the Communication Gap 

• A communication gap exists between technical and non-technical people
• Chris tells us why
• The first thing to do to bridge this gap
• Don’t learn the technical, ask questions

[14:16 - 24:40] Starting a Conversation 

• The most impactful mistake you’ve probably made in a conversation 
• The trick to start a conversation successfully in the first 15 seconds 
• Context 
• Intent 
• Don’t miss the last one!
• How to create a solid summary 

[24:42 - 35:45] Asking Questions, Not Making Statements 

• Stop focusing on the problem and think about possible solutions
• How to do this mindset shift? 
• The conversation that left you with the most impact
• Stanford professor Dave Evans, co-author of “Designing Your Life” 
• What communication skill would you have wanted to learn sooner?
• Asking questions rather than making statements 
• The best communicators you know
• Aaron Sorkin

[35:46 - 37:56] Closing Segment

• What’s next for Chris? 
• Connect with Chris!
• Links below 
• Final words from me

Tweetable Quotes:

“Whatever group you belong to...make sure what you say is relatable to the other person.” - Chris Fenning

“Any conversation ever is a summary of a much bigger topic.” - Chris Fenning

Resources Mentioned: 

• FREE e-course to master body language and micro-expressions to boost your EQ by 10% and sales by 20%. Check it out here. 
• Chris’ book: The First Minute
• Book: Designing Your Life

Email chris@chrisfenning.com to connect with Chris or check out his website. You can also reach out to him on LinkedIn and

Welcome to the 100th episode of The Art of Communication! In this solo episode, I’m going to talk about a topic that is near and dear to me: Vulnerability. As leaders, we can leverage this vulnerability to teach our team to be more effective and how to show up even in situations where success is not guaranteed. It may be uncomfortable at first, but we should remember that it is never a sign of weakness. 

Vulnerability is a sign of strength. Being vulnerable means being strong enough to recognize what you need help with. It means being strong enough to share your struggles with others. It means admitting to yourself and to the world that you are not perfect, and it’s okay. Now, are you curious to know how to use your vulnerability as a leader? 

Tune in! Let’s listen to this episode and learn the power of the vulnerable leader!  

In this Episode:

[00:01 - 01:21] Opening Segment

• I introduce our topic for today

[01:22 - 06:03] Like Rocket Fuel 

• Vulnerability in a professional setting
• How to do it? 
• Here are the fascinating results of a study from Stony Brook University 
• Vulnerability is uncomfortable and viewed as a weakness
• How to overcome this?

[06:04- 11:22] How to be Vulnerable Effectively 

• Self-awareness can help us be more vulnerable
• Embrace and share your truth 
• Own your mistake 
• Don’t be afraid to apologize 
• It’s okay to not be perfect 
• Seek feedback from your team 
• Try new things you’ve never done before 
• Build a culture of vulnerability 

[11:23 - 14:09] Closing Segment

• What vulnerable is NOT
• Set boundaries 
• Reflect on yourself now 
• Final words from me

Tweetable Quotes:

“Vulnerability is like rocket fuel for building stronger relationships regardless of the context whether we are talking personal or professional.” - Greg Rice

“You have to be more interested in understanding reality than being right or feeling good.” - Greg Rice

Resources Mentioned: 

• FREE e-course to master body language and micro-expressions to boost your EQ by 10% and sales by 20%. Check it out here. 
• Stony Brook University
• TED Talk: The power of vulnerability 

You can connect with me on LinkedIn, Twitter, Instagram, and Facebook. Join The Communication Nation and learn from others in the community. Feel free to email me at gregrice79@yahoo.com, I’d love to hear from you!

Want more help with your digital marketing? Go to my website

Digital transformation is a buzzword that many people still don’t understand. Philip Jenkins breaks down this concept in understandable chunks then feeds us with valuable tips to become a successful transformational leader. He will also discuss the importance of having both strategy and action. Strategy without action will lead to failure, so will action without Strategy. Philip then reveals the communication skill he wished he learned earlier. This skill is crucial, especially for aspiring transformational leaders. 

Let’s listen to Philip and drive transformational change! 

In this Episode:

[00:01 - 07:08] Opening Segment

• FREE e-course on body language and micro-expressions!
• Link below
• Let’s get to know Philip Jenkins
• His path to the tech space

[07:09 - 17:14] Digital Transformation 

• People and technology are always connected 
• Philip tells us why 
• Philip breaks down the concept of digital transformation 
• Not just customer experience 
• How to keep employees engaged in their work 

[17:15 - 27:16] Transformational Leadership

• Honesty is still the best policy
• Philip explains
• Are you an aspiring transformational leader?
• Listen to Philip’s advice 
• How your client consumes information matters 

[27:17 - 38:37] Strategy and Action 

• Relationships matter in transformational change
• How to manage Expectations of your clients 
• ...and your own expectations too
• Strategy and action should go hand-in-hand
• One is useless without the other

[38:38 - 46:10] Listening Is Everything 

• The conversation that left you with the most impact
• A conversation about maintaining a brand 
• What communication skill would you have wanted to learn sooner?
• Listening 
• The best communicators you know
• Ronald Reagan 

[46:11 - 49:04] Closing Segment

• What’s next for Philip? 
• Connect with Philip!
• Links below 
• Final words from me

Tweetable Quotes:

“Your brand is more important than anything.” - Philip Jenkins

“Strategy without action will result to Failure...Action without Strategy will result to failure.” - Philip Jenkins

Resources Mentioned: 

• FREE e-course to master body language and micro-expressions to boost your EQ by 10% and sales by 20%. Check it out here. 

Email mrphilipajenkins@gmail.com to connect with Philip or follow him on LinkedIn.

You can connect with me on LinkedIn, Twitter, Instagram, and

Here is another solo episode, especially for those who are selling innovations. You see, selling innovative products may be hard because customers are not familiar with them yet. In the context of sales, this means the feeling of unfamiliarity carries a feeling of risk, and customers don’t want risks. They need assurance they’re going to buy something of value.

This is why in this episode, I break down the 3 things that you need to do to sell innovation. It doesn’t have to be hard. All you have to do is be strategic in the actions you take and mindful of the principles that influence you. 

Let’s listen to this episode and sell innovations to the world! 

In this Episode:

[00:01 - 01:12] Opening Segment

• I introduce our topic for today

[01:13 - 09:02] Selling Innovation

• Identify your target niche for your innovation
• Listen to these steps to have a niche
• How to talk about your innovation 
• “Anchor with a twist”
• Benefits > Features
• Behaviors that lead to success
• Don’t miss this list 

[09:03 - 09:59] Closing Segment

• Final words from me

Tweetable Quotes:

“Innovation is going to disrupt your customer’s current behavior.” - Greg Rice

“Focus on the benefits that are important to the customer.” - Greg Rice

Resources Mentioned: 

• FREE e-course to master body language and micro-expressions to boost your EQ by 10% and sales by 20%. Check it out here. 

You can connect with me on LinkedIn, Twitter, Instagram, and Facebook. Join The Communication Nation and learn from others in the community. Feel free to email me at gregrice79@yahoo.com, I’d love to hear from you!

Want more help with your digital marketing? Go to my website https://gregjrice.com/inflection/ and let’s have a conversation.

LEAVE A REVIEW + help someone who wants to expand their communication capacity by sharing this episode and listen to our previous episodes.

Networking should be purposeful. Otherwise, you’re doing it wrong. This common networking mistake that people make is discussed by Scott Smith, a self-professed motivational speaker, and networking expert. 

Scott helps his clients get the most out of their networks through his 6-step science-based approach that relies on motivational listening and a part of the brain called the orbital cortex. You would not want to miss this episode because these are all important lessons that you can apply in the next networking event you’re going to attend.

Let’s listen to Scott and easily build connections with new people! 

In this Episode:

[00:01 - 07:28] Opening Segment

• Let’s get to know Scott Smith
• His path to the networking space 

[07:29 - 18:27] Core of Networking  

• What are you doing wrong in networking?
• Scott reveals 
• Scott talks about the core of networking 
• The difference between confidence and arrogance 

[18:28 - 28:00] Truth Behind Extroverts and Introverts

• Scott talks about clarifying questions and why you should ask them 
• What to bring in a networking event according to Scott 
• The truth behind extroverts and introverts 

[28:01 - 42:05] Traits of a Motivational Listener 

• The unexpected question you’d want to ask in your next networking event
• Why you should know the history of other people
• How to become a motivational listener

[42:06 - 46:35] Communicating Through Stories

• The conversation that left you with the most impact
• A high school conversation 
• Communicating through stories 
• What communication skill would you have wanted to learn sooner?
• writing
• The best communicators you know
• Dr. Bonnie Bassler 

[46:36 - 49:50] Closing Segment

• Connect with Scott!
• Links below 
• Final words from me

Tweetable Quotes:

“Not everyone deserves a spot in your network.” - Scott Smith

“That’s part of what we’re trying to do...differentiate between result and motivation.” - Scott Smith

Resources Mentioned: 

• FREE e-course to master body language and micro-expressions to boost your EQ by 10% and sales by 20%. Check it out here. 
• Scott’s book: Motivational Listener
• TED Talk: How bacteria “talk”

Email scott@dscottsmith.com to connect with Scott or follow him on LinkedIn, Facebook, Twitter, and Instagram. 

Check out his website and learn more about his FREE e-course to “find the gold”...

On this episode, Greg shares how to effectively manage your stage fright.

Key Takeaways:

• Have a clear goal.
• Let your passion shine through.
• Consider what mindset will equip you best to achieve your goal.
• Leverage fear to your advantage.
• Learn to be yourself.
• Practice in front of a mirror or record yourself.

Tweetable Quote:

• "The presentation is not about you."

The presentation is not about you.

In this solo episode, I will talk about the power of storytelling and how we can use it in business situations to control the emotions of the folks listening to us. I break down a simple storytelling structure that helps trigger good hormones from our listeners. I also gave some reminders to avoid having to evoke bad hormones from them. If you’re in sales and struggling with selling, don’t miss this episode. As an anonymous user said, “Facts tell and stories sell.”

Let’s listen to this episode and influence your client’s emotions with a story! 

In this Episode:

[00:01 - 01:06] Opening Segment

• I introduce our topic for today

[01:07 - 08:09] Power of Storytelling

• Listen to this storytelling structure you can follow too
• What part of a story triggers good or bad hormones?
• The attention-grabbing tips that absorb the listener into the story 
• How to improve your storytelling 

[08:10 - 08:59] Closing Segment

• Final words from me

Tweetable Quotes:

“Stories have value and stories are very powerful.” - Greg Rice

“For stories to truly motivate action, they have to do more than just evoke empathy. They have to actually capture, hold of the attention of the person listening.” - Greg Rice

Resources Mentioned: 

• FREE e-course to master body language and micro-expressions to boost your EQ by 10% and sales by 20%. Check it out here. 

You can connect with me on LinkedIn, Twitter, Instagram, and Facebook. Join The Communication Nation and learn from others in the community. Feel free to email me at gregrice79@yahoo.com, I’d love to hear from you!

Want more help with your digital marketing? Go to my website https://gregjrice.com/inflection/ and let’s have a conversation.

LEAVE A REVIEW + help someone who wants to expand their communication capacity by sharing this episode and listen to our previous episodes.

Welcome back to another solo episode of The Art of Communication! An issue that many people struggle with is self-confidence and communicating with confidence and authority. This is a major problem that unfortunately many leaders are not aware of. Many of them think that they are confident about themselves when in reality they don’t believe even in the words they say. In this episode, I will share a variety of ways for you to build your confidence as a leader and communicate with confidence and authority. 

These are actionable steps that you can apply right away. Remember that as leaders, your manner of speaking communicates how confident you are about yourself and your team. You should be confident enough to instill confidence in your people too. 

Let’s listen to this episode and learn how leaders can speak with confidence and authority! 

In this Episode:

[00:01 - 01:13] Opening Segment

• I introduce our topic for today

[01:14 - 05:43] Be Confident 

• I talk about handling the crisis of confidence
• 2 parts of confidence
• Feeling confident
• Exuding confidence 
• Ways to be confident as a leader

[05:44 - 10:01] Be Confident 

• How to show you are confident 
• What is the maximum resonance point? 
• How to speak with authority  
• Remove the “ums” and “ahs”
• Say what you’ll say in the least amount of words possible 
• Speak from your belly 
• Here are a few more reminders for leaders you don’t want to miss!

[10:02 - 10:57] Closing Segment

• Final words from me

Tweetable Quotes:

“Confidence really starts with building your own self-esteem.” - Greg Rice

“Having a clear vision of your true purpose really helps to ground you.” - Greg Rice

“Make sure that you are leveraging your smile in a natural, powerful way.” - Greg Rice

Resources Mentioned: 

• FREE e-course to master body language and micro-expressions to boost your EQ by 10% and sales by 20%. Check it out here. 
• Science of People

You can connect with me on LinkedIn, Twitter, Instagram, and Facebook. Join The Communication Nation and learn from others in the community. Feel free to email me at gregrice79@yahoo.com, I’d love to hear from you!

Want more help with your digital marketing? Go to my website https://gregjrice.com/inflection/ and let’s have a conversation.

LEAVE A REVIEW + help someone who wants to expand their...

Welcome back to another episode of The Art of Communication Podcast! My guest for today is Dr. Troy Hall. Troy is an award-winning cultural strategist, speaker, author, and talent retention expert featured in the Today Show, ABC, and many other places. He is the author of the best-selling book, Cohesion Culture, and co-author of another valuable book on entrepreneurship, Mission Matters. 

Today, he breaks down Cohesion Culture and how to achieve it. He shares the several benefits of this culture, including getting your employees engaged and creating the most rewarding and fulfilling career possible. 

Let’s listen to Troy and learn how to create a cohesive culture! 

In this episode:

[00:01 - 05:35] Opening Segment

• Boost your EQ by 10% and your sales by 20%!
• Free e-course link below
• I introduce our guest for today, Dr. Troy Hall

[05:36 - 15:59] Cohesion Culture 

• 7 things about Troy you can’t find on his resume
• What you should know about Cohesion Culture 
• How a leader should approach organizational culture 

[16:00 - 27:11] Happiness, Satisfaction, and Cohesion

• How to build a shared mutual commitment within an organization 
• The difference between team building and team bonding 
• The relationship among happiness, satisfaction, and cohesion 

[27:12 - 37:43] Traits of an Effective Leader of Cohesion 

• The formula to have your desired behaviors in your organization
• 7 attributes of an effective leader of cohesion 
• How to know your employees understand you 

[37:44 - 43:24] Character Over Circumstances

• The conversation that left you with the most impact
• Her conversations with his mom
• What communication skill would you have wanted to learn sooner?
• Listening  
• The best communicators you know
• Jack Williams 

[43:25 - 45:44] Closing Segment

• Connect with Troy. Links below
• Final words from me

Tweetable Quotes:

“The Cohesion Culture is creating an environment where people have a sense of belonging, are valued, and share mutual commitments.” - Dr. Troy Hall

“You don’t have to know everything. You just need to be teachable.” - Dr. Troy Hall

Resources Mentioned: 

• FREE e-course to master body language and micro-expressions to boost your EQ by 10% and sales by 20%. Check it out here. 
• Troy’s book: Cohesion Culture
• Book: Mission Matters

Email drtroyhall@gmail.com to connect with Dr. Hall or follow him on LinkedIn, YouTube, Instagram, Twitter, and Facebook. Check out his website to learn more about his...

Welcome back to another episode of The Art of Communication Podcast! My guest for today is John Paragon. He started, grew, and sold Paragon Trading, which he developed from a small investment into a 7-figure company where he traded over $200 million for his clients. Today, he leads Paragon Consulting, where he helps entrepreneurs build their own companies with a big focus on his 3 C’s: Connecting, Communicating, and Closing.

He walks us through his own entrepreneurial journey, how he built Paragon from the ground up, and the challenges he faced in leading Paragon. John also talks about the keys to business success and his unique strategy in finding, training, and communicating with the very best virtual assistants. 

Let’s listen to John and learn how to build a 7-figure company! 

In this episode:

[00:01 - 06:06] Opening Segment

• Boost your EQ by 10% and your sales by 20%!
• Free e-course link below
• Let’s get to know John Paragon

[06:07 - 12:40] Systems, Processes, and Automations

• Here’s John’s business model you should hear 
• Listen to John’s secrets to help your own clients better
• Systems, processes, and automations should be leveraged
• John explains 

[12:41 - 22:50] Outsourcing Parts of the Business 

• Why John shifted from running a business to coaching entrepreneurs
• John shares his story
• Which part of your business should be outsourced?
• Listen to John 
• The biggest mistakes that entrepreneurs make 
• Picking the right people to work with 

[22:51 - 32:08] Business-Life Balance 

• Listen to John’s tips to balance your business and life 
• The conversation that left you with the most impact
• His conversations with his dad
• What communication skill would you have wanted to learn sooner?
• Copywriting  
• The best communicators you know
• His coaches 

[32:09 - 33:58] Closing Segment

• Connect with John! Links below
• Final words from me

Tweetable Quotes:

“If it’s an area of the business you don’t enjoy or it’s not your area of expertise, then outsource it to someone else.” - John Paragon

“You have to accept work time is work time and then family time is family time.” - John Paragon

Resources Mentioned: 

• FREE e-course to master body language and micro-expressions to boost your EQ by 10% and sales by 20%. Check it out here. 

Email podcast@paragonhustle.com to connect with John or follow him on Facebook and LinkedIn. 

Launch your business in 30 days! Start here. 

You can connect with me on LinkedIn, Twitter,

Welcome back to another episode of The Art of Communication Podcast! My guest for today is Anna Parker Naples, a visibility coach and host of the No.1 international podcast, Entrepreneurs Get Visible. She is also the author of the Amazon bestselling book, Get Visible: How to Have More Impact, Influence & Income. Anna helps her clients launch chart-topping podcasts through her business, The Podcast Membership. 

She joins us today to talk about the power of podcasts in marketing your business and the advantages of using your voice effectively. She also talks about the importance of showing vulnerability in a professional setting. 

Let’s listen to Anna and learn how to communicate your message through podcasting! 

In this episode:

[00:01 - 06:22] Opening Segment

• Boost your EQ by 10% and your sales by 20%!
• Free e-course link below
• Let’s get to know Anna Parker Naples
• Her path to podcasting 

[06:23 - 18:06] Podcasting as a Marketing Platform 

• How to launch a chart-topping podcast
• Keyword is everything 
• Launch with intent 
• Anna’s advice for entrepreneurs to get people to resonate with them
• What entrepreneurs can get from podcasting

[18:07- 25:52] Using Your Voice Effectively 

• Listen to Anna’s tips to start a career in voice acting 
• How her low points in life helped her in her career later on

[25:53 - 33:02] Being Vulnerable In A Professional Setting

• The conversation that left you with the most impact
• Her conversations during her training on Neuro-linguistic Programming 
• What communication skill would you have wanted to learn sooner?
• Seeing through the person, and not just their facade 
• The best communicator you know
• Brené Brown

[33:03 - 35:13] Closing Segment

• Connect with Anna! Links below
• Final words from me

Tweetable Quotes:

“Ultimately, the more we can communicate what we’re about, the more we can help people.” - Anna Parker Naples

“What I’m seeing from other people is not necessarily the truth of what’s there.” - Anna Parker Naples

Resources Mentioned: 

• FREE e-course to master body language and micro-expressions to boost your EQ by 10% and sales by 20%. Check it out here. 
• Neuro-linguistic Programming Trainings
• Brené Brown
• TED Talk: The Power of Vulnerability

Email annaparkernaples@icloud.com to connect with Anna or follow her on Facebook, Twitter, LinkedIn,

Welcome back to another solo episode of The Art of Communication! Speaking from a personal experience, I have realized that learning how to read nonverbal communication is key to understanding other people’s true intentions and emotions. There’s so much that’s being said but is not expressed in words. More often than not, we don’t realize what’s actually being communicated to us because they only appear in the blink of an eye… or because we don’t just know how to read them. 

What I’m going to discuss are practical tips to read nonverbal communication. Specifically, I will give you tips to understand micro-expressions, those split-second expressions that communicate our true intentions; list the rules of body language that help us understand the other person better; and share the connections between our tones and emotions. 

Let’s listen to this episode and understand nonverbal communication better! 

In this Episode:

[00:01 - 03:47] Opening Segment

• I introduce our topic for today

[03:48 - 08:05] Micro Expressions 

• Do micro-expressions tell our true intentions?
• Here’s my explanation
• The 7 micro expressions you should know 
• Boost your EQ by 10% and your sales by 20%!
• Free e-course link below

[08:06- 17:14] Body Language and Tonality 

• The rules of body language
• The Rule of 4
• Congruency
• Context 
• Baselining 
• Continue listening to learn the last rule! 
• What your tone says about you 
• Understanding non-verbal communication better
• Here are some tricks from me 

[17:15 - 18:17] Closing Segment

• The most important thing in communication is this 
• Final words from me

Tweetable Quotes:

“Microexpressions are really important because they communicate our true intention.” - Greg Rice

“Reading body language can be so powerful but it’s also easy to do wrong.” - Greg Rice

“Just listen for changes in voices that signal emotions.” - Greg Rice

Resources Mentioned: 

• FREE e-course to master body language and micro-expressions to boost your EQ by 10% and sales by 20%. Check it out here. 

You can connect with me on LinkedIn, Twitter, Instagram, and Facebook. Join The Communication Nation and learn from others in the community. Feel free to email me at gregrice79@yahoo.com, I’d love to hear from you!

Want more help with your digital marketing? Go to my website https://gregjrice.com/inflection/ and let’s have a conversation.

LEAVE A REVIEW + help someone who wants to expand their communication capacity by sharing...

Selling a product would be much easier if there’s a story around it. Turning that product from a mere object into a piece of history that buyers can relate to is the cup of tea of Jane Tabachnick. Jane is a multi-awarded content and public relations strategist recognized for her contributions in her industry. Among other awards, she was named as one of Fast Company’s Top 100 People Online. 

Today, she will break down the process that turned 200 authors into best-sellers. Why did she choose this path? Because she believes a book can build one’s authority when done right. 

Let’s listen to this episode and learn how to quickly become an authority! 

In this Episode:

[00:01 - 04:30] Opening Segment

• Boost your EQ by 10% and your sales by 20%!
• Free e-course link below
• I introduce Jane Tabachnick

[04:31 - 11:05] The Power of Storytelling 

• How Jane started as a content and public relations strategist 
• Don’t miss this interesting story from Jane!
• Listen to Jane’s approach in telling the story of her clients 

[11:06- 23:42] Secrets to Building Authority with Best-Selling Books 

• Find your story to tell with these tips from Jane 
• What is the Alexa Flash Briefing and how can you leverage it? 
• Writing and promoting a best-selling book to build authority 
• The airplane approach vs. helicopter approach
• What does Jane mean by these approaches? 

[23:43- 28:47] The Traits of a Great Storyteller

• The conversation that left you with the most impact
• With Debbie Silver 
• What communication skill would you have wanted to learn sooner?
• Listening and not immediately reacting 
• The best communicator you know
• William McDonough, author of the book, “Cradle to Cradle”

[28:48 - 30:14] Closing Segment

• Connect with Jane! Links below 
• Final words from me

Tweetable Quotes:

“Look at what you enjoy doing and to try and find the sweet spot...because you really can’t be on all platforms successfully.” - Jane Tabachnick

“I think [books] are a great alternative to a podcast. You don’t need an intro and an outro. You don’t really need to do editing. You can actually record and publish from your phone.” - Jane Tabachnick

Resources Mentioned: 

• FREE e-course to master body language and micro-expressions to boost your EQ by 10% and sales by 20%. Check it out here. 
• Alexa Flash Briefings 
• Debbie Silver

Email marketingvirtuoso@gmail.com to connect with Jane or follow her on LinkedIn, Facebook, Twitter, and Instagram. Visit her website and turn...

In this solo episode, I will share 3 key steps for you to know the true needs of your prospects. The first 2 steps are preparation and attention. You need to prepare for the call by researching the client, their industry, and the company.

You also need to be attentive to pinpoint what I call as “sparks,” which will guide you in taking the third and probably the most important step. What’s this step? What are sparks? How can you implement these steps strategically? 

Let’s listen to this episode and learn the 3 key steps to get prospects to open up to you! 

In this Episode:

[00:01 - 03:04] Opening Segment

• Boost your EQ by 10% and your sales by 20%!
• Free e-course link below
• I introduce our topic for today

[03:05 - 08:46] More Than Just a Buyer

• What do buyers think of salespeople?
• I break down the numbers
• Understand the other person better
• As a prospect 
• As an individual 

[08:47- 13:01] Art of Listening 

• Understand the industry where you belong
• I tell you why
• Where to look for information most important to the company?
• The steps to take to listen to the client better

[13:02- 23:45] The Right Questions  

• Treat the prospect like a friend 
• Watch YouTube videos and look for this 
• The right questions to ask the prospect 

[23:46 - 26:10] Closing Segment

• The last thing you should do for a prospect 
• Final words from me

Tweetable Quotes:

“If you feel like something might be important to this person…there’s a good chance that you might be right.” - Greg Rice

“If you prepare heavily, if you focus on being aware of their emotional responses in real time, and you go through a questioning strategy...you’re much more likely to walk away from that meeting with a clear and accurate view of what your client’s real issue is.” - Greg Rice

Resources Mentioned: 

• FREE e-course to master body language and micro-expressions to boost your EQ by 10% and sales by 20%. Check it out here. 
• Seeking Alpha
• Vanessa Van Edwards
• Book: Secrets of Question-Based Selling

You can connect with me on LinkedIn, Twitter, Instagram, and Facebook. Join The Communication Nation and learn from others in the community. Feel free to email me at gregrice79@yahoo.com, I’d love to hear from you!

Want more help with your digital marketing? Go to my website

Lena Sisco of Congruency Group, LLC shares some practical tips to easily detect lies and deceptions. Do you know you can do this in 5 minutes and by only paying attention to pronouns? 

In this episode, Lena will share her journey to the intelligence world and how it turned her into a renowned expert in rapport- and trust-building interrogation. She is currently training individuals and organizations to read people better, improve their presence in front of others, control a conversation, and separate deception from the legitimate and the authentic. 

Tune in! Let’s learn how to build rapport from a GITMO interrogator! 

In this Episode:

[00:01 - 07:17] Opening Segment

• Boost your EQ by 10% and your sales by 20%!
• Free e-course link below
• I introduce and welcome Lena Sisco 
• Her path to the intelligence world 

[07:18 - 16:20] Rapport-Based and Non-Accusatory 

• Her transition to a more rapport-based interrogation
• Why it’s easy being a woman in the interrogation space 
• Detect lies in 5 minutes with these tips from Lena 

[16:21- 29:01] Pay Attention to Pronouns and Accountability 

• How to better pay attention to verbal and nonverbal cues 
• Shut down the internal chatter  
• Read a statement and find a deception!
• Listen to Lena’s advice here
• The golden rule of interviewing 

[29:02- 40:04] Lead Your Team and Protect Them Better

• Lena’s tips for leaders to lead better 
• The conversation that left you with the most impact
• With her former student 
• What communication skill would you have wanted to learn sooner?
• Getting feedbacks
• The best communicator you know
• Kelly Roach
• Grant Cardone

[40:05 - 41:52] Closing Segment

• How to find Lena
• Links below 
• Final words from me

Tweetable Quotes:

“You have to have amazing awareness, focus, and concentration...you need that open awareness so you can take in the verbal and nonverbal.” - Lena Sisco

“I wanna make [my people] happy, they wanna make me happy, and all it takes is a little tweaking and adjusting on how we speak to people.” - Lena Sisco

Resources Mentioned: 

• FREE e-course to master body language and micro-expressions to boost your EQ by 10% and sales by 20%. Check it out here. 
• Test your observation skills by watching this YouTube channel: To Tell TheTruth
• Kelly Roach
• Grant Cardone

Email lenasisco@thecongruencygroup.com to connect with Lena or follow her on LinkedIn, Facebook, Twitter,

Business owners sometimes become victims of their own successes because they can’t delegate tasks effectively or guide their team in doing their tasks. They end up doing more than they should, affecting their productivity and keeping them from fulfilling their big business visions. 

That’s where Paula McNicholas and her team at Lean Team Strategies Strategies, Ltd. come in. They work with business owners to boost the productivity of their own team and free up more time for more lucrative new projects. You may have already heard this before, but at the heart of their services, “communication is the key.”

Tune in! Let’s get right into the episode and learn how communication can streamline a business! 

In this Episode:

[00:01 - 05:31] Opening Segment

• Boost your EQ by 10% and your sales by 20%!
• Free e-course link below
• I introduce and welcome Paula McNicholas 
• Bringing a “big business mentality” to small businesses 

[05:32 - 16:22] Role of Communication on a Team’s Productivity 

• Do you think you don’t have time to build your business? 
• Here’s Paula’s advice for you
• Paula tells us why communication is key in being productive 
• How to leverage the abilities of your team members according to Paula

[16:23- 29:50] Constructive Feedbacks Within a Team 

• Are you a business owner wanting to have more time with your family?
• Here’s Paula’s recommendations for you 
• Paula lays out the steps to provide constructive feedback to team members 
• We talk about the 3 C’s to drive the productivity of the team 

[29:51 - 38:03] Better Marketing Skills

• The conversation that left you with the most impact
• Her talk with her former general manager 
• What communication skill would you have wanted to learn sooner?
• How to market what you do 
• The best communicator you know
• Lee Tunney-Ware

[38:04 - 41:47] Closing Segment

• How to find Paula
• Links below 
• Final words from me

Tweetable Quotes:

“Communication is one of the key drivers of productivity.” - Paula McNicholas 

“Before you even have a team, you gotta make sure you got good communication.” - Paula McNicholas 

Resources Mentioned: 

• FREE e-course to master body language and micro-expressions to boost your EQ by 10% and sales by 20%. Check it out here. 
• The Art of Communication Episode 80: Lee Tunney-Ware | The True Purpose of Your Communication

Email Paula@PaulaMcNicholas.com to connect with Paula or follow her on LinkedIn and Twitter. Check out her website https://paulamcnicholas.com/.

You can connect with me on LinkedIn, Twitter,

For Robin Hills, emotional intelligence is the human aspect of leadership. He joins us to talk about how leaders can improve the emotional intelligence of their team without being too personal. He also breaks down several concepts, both familiar and unfamiliar. He tells us that optimism is not really what we think it is. He also introduces the concept of emotional resilience and the power of the “pause.” 

In this Episode:

[00:01 - 04:20] Opening Segment

• Let’s get to know Robin Hills
• Why he got interested in emotional intelligence

[04:21 - 10:59] Emotional Intelligence of the Self

• Why are people not emotionally intelligent? 
• Robin breaks down emotional intelligence
• Improve your emotional intelligence with these tips from Robin! 

[11:00 - 17:48] Emotional Intelligence of the Leader 

• Why all leaders should learn empathy
• Don’t miss Robin’s insights about active listening 
• To understand emotional resilience, you have to do this 
• We don’t actually “bounce back” from stress 

[17:49 - 27:36] Emotional Resilience of the Team

• How to improve the emotional resilience of your team
• Avoid being too personal with your team with this advice from Robin 
• Robin talks about the essence of mindfulness 
• The power of the “pause”

[27:37 - 38:44] Optimism Is Not What You Think It Is

• The conversation that left you with the most impact
• With a young man in his hometown 
• What communication skill would you have wanted to learn sooner?
• Being assertive 
• The best communicator you know
• David Bowie

[38:45 - 40:31] Closing Segment

• Connect with Robin!
• Links below 
• Final words from me

Tweetable Quotes:

“When we’re looking at emotional resilience, we’re looking at human beings in stressful situations...we don’t bounce back from situations, we learn and we grow and we develop through situations.” - Robin Hills

“Ask a question and then pause and also use it before you actually answer a question.” - Robin Hills

Resources Mentioned: 

• FREE e-course to master body language and micro-expressions to boost your EQ by 10% and sales by 20%. Check it out here. 
• Daniel Goleman books
• Martin Seligman
• David Bowie

Email robin@ei4change.com to connect with Robin. You can also get in touch with him on LinkedIn and Facebook. Check out his website to improve your emotional intelligence! 

• ENROLL in Robin’s courses on emotional intelligence. Start...

For Michael Keating, vulnerability is not a weakness, but a sign of being human. This is specifically an important reminder for leaders who often put themselves in an impossible position to not commit mistakes and hide their vulnerability. Committing mistakes and being vulnerable are actually key ingredients to an authentic and caring leadership, to which Michael has his “10 C’s” as his model. He joins us today to discuss these topics that improve our overall communication with others.   

Tune in! Let’s get right into the episode and learn how to optimize human-to-human conversations!

In this Episode:

[00:01 - 05:49] Opening Segment

• Boost your EQ by 10% and your sales by 20%!
• Free e-course link below
• I introduce and welcome Michael Keating
• His fascination with human relations and communication

[05:50 - 11:54] Recognition 

• The general purpose of communication according to Michael 
• He talks about his humble beginnings as a human relations expert 
• The same basic needs of all humans for Michael

[11:55- 19:34] Resonance 

• How to resonate better with other people
• Psychological safety
• Intimacy
• Instincts 
• The best kind of connection according to Michael 
• Listen to Michael’s 10 C’s of a caring leadership 

[19:35 - 28:59] Relations 

• The common mistakes that leaders commit
• Why vulnerability is not a weakness
• Michael explains 
• How leaders can ask better questions 

[29:00 - 35:44] Best Communicator 

• The conversation that left you with the most impact
• Conversation with yourself 
• What communication skill would you have wanted to learn sooner?
• Listening to the answer of another person 
• Understanding that your own biases are dangerous 
• The best communicator you know
• It should be yourself
• Michael’s tips to be a good communicator 

[35:45 - 37:31] Closing Segment

• How to find Michael 
• Links below 
• Final words from me

Tweetable Quotes:

“Even the language of the face is universal because we all have faces and so we can communicate on that very basic level.” - Michael Keating

“The best conversation is when you don’t really have any expectations.” - Michael Keating

Resources Mentioned: 

• FREE e-course to master body language and micro-expressions to boost your EQ by 10% and sales by 20%. Check it out here. 

Email michaelthomaskeating@icloud.com to connect with Michael or check out his LinkedIn and website.

You can connect with me on LinkedIn, Twitter, Instagram,

During your talk about a story you thought is so incredible and compelling that it will move your audience to tears, you found yourself talking to hundreds of uninterested heads. The people at the back seem like they’re having a fun chatter. Those in the middle can’t take their eyes off their phones. Among the people at the front that you can easily see, only a handful seem interested, and you feel that their interest is not even genuine. 

After the talk, you wondered: “What went wrong?” Peter Hopwood, a global speaking coach, and seasoned speaker joins us in this episode to share the science and art of public speaking. Many factors make or break a story, but the most significant among them is emotion. How to deliver an emotion that will catch and keep the attention of the people in front of you? 

Tune in! Get right into the episode and learn from Peter how to command your audience!

In this Episode:

[00:01 - 06:30] Opening Segment

• Boost your EQ by 10% and your sales by 20%!
• Free e-course link below
• I introduce and welcome Peter Hopwood
• His road to being a seasoned speaker 

[06:31 - 16:11] The One Thing You Should Provide As Speaker

• Listen to Peter’s tips to prepare for your talk 
• The importance of self-awareness
• No one will and should listen to you unless you give this…
• Find out here
• Doing something many times doesn’t mean you’ll get better at it
• Peter explains

[16:12- 26:55] Body Language and Micro Expressions 

• How to deal with fear according to Peter
• Peter breaks down the power of body language and micro expressions 
• Every part of your body can tell something 

[26:56 - 37:17] The Heart of Storytelling  

• Why you should pay attention to your tone 
• How you deliver your message is another message in itself 
• What is considered the heart of storytelling?

[37:18 - 46:38] The Confidence of a Speaker

• The conversation that left you with the most impact
• A conversation with a person who asked him for mentorship 
• What communication skill would you have wanted to learn sooner?
• Being confident 
• The best communicator you know
• Peter didn’t mention a name but he shared what makes a great communicator

[46:39 - 49:25] Closing Segment

• How to find Peter
• Links below 
• Final words from me

Tweetable Quotes:

“It’s not just about the story you’re telling...It starts with the story in your head about yourself.” - Peter Hopwood

“The more you do something, the more confident you get at it.” - Peter Hopwood

Resources Mentioned: 

• FREE e-course to master body language and micro-expressions to boost your EQ by 10% and sales by 20%. Check it out here. 
• The Behavior Panel

Email hello@peter-hopwood.com to connect with Peter or check out his

What’s the first thing you should know about James Rosebush? He’s basically a relentless fellow who will grow your company through the power of words. Carrying decades-worth of knowledge under his sleeves, James has helped his clients throughout the world with management strategies, finance and wealth management, marketing, leadership coaching, and communications.

His varied skill set led him to a stint in the White House, where he served at the communications arm of a former president. He will share this experience with us and drop a lot of tactics and secrets in public speaking, which he included in his Amazon no.1 best-selling book, “Winning Your Audience.”

Tune in! Get right into the episode and learn from James how to communicate like a president!

In this Episode:

[00:01 - 10:13] Opening Segment

• Boost your EQ by 10% and your sales by 20%!
• Free e-course link below
• I introduce and welcome James Rosebush
• Connection among business, speaking, and music
• A life-changing journey to Moscow

[10:14 - 24:13] Core of Effective Public Speaking

• First two foundations of effective public speaking
• Storytelling
• No inhibitions 
• The secrets of storytelling according to James
• A speech starts with an anecdote 
• The anecdote can be recalled easily
• The story you tell doesn’t have to be yours 
• Read obituaries 
• What’s the best way to tell a story? 
• Dramatic 

[24:14- 34:35] Secrets to Break the 4th Wall Down

• James tells us why should learn about the 4th wall
• Bring that wall down 
• Connect with your audience
• Deliver the value of your speech
• Overcome the 4th wall
• Appreciation
• Respect
• Empathy
• What audience group scares James the most? 

[34:36 - 45:02] Structure of Great Speech 

• What James learned from Ronald Reagan
• Failure is unacceptable in his situation
• You should be honest with and understand the media
• Be a well, not a fountain 
• The structure of a great speech
• Should be easy to follow
• Should have “elements”

[45:03 - 57:38] Power of Words 

• James talks about the power of words
• Commands attention
• Expresses authenticity 
• How to win your audience according to James 
• Listen to his tips 

[57:39 - 57:23] Closing Segment

• How to find James
• Links below 
• Last story from James
• Final words from me

Tweetable Quotes:

“The way of speaking today is to follow the journalistic style of writing.” - James Rosebush

“When you learn how to be an effective public speaker, you’re really learning who you are.” - James Rosebush

Resources Mentioned: 

• FREE e-course to master body language and micro-expressions to boost your EQ by 10% and sales by 20%. Check it out

High-performing salespersons are great communicators who can understand the true needs of their clients. These salespersons also have the genuine intention to build trust and develop long lasting seller-client relationships. They are great storytellers not of their own stories, but of their client’s. Building trust. Developing relationships. Selling better. We will learn the secrets of high-performing salespersons with Mike Montague as our guest.

Mike is the Global Head of Content of Sandler Sales Training System, one of the leading sales systems in the world. He is also the voice behind the How to Succeed and Playful Humans podcasts and the co-author of LinkedIn the Sandler Way. 

Tune in! Get right into the episode and learn from Mike to succeed in sales with great communication! 

In this Episode:

[00:01 - 07:04] Opening Segment

• Boost your EQ by 10% and your sales by 20%!
• Free e-course link below
• I introduce and welcome Mike Montague
• His sales journey started before college 
• The benefit of doing sales early 

[07:05 - 16:48] Don’t Be Yourself Always

• The importance of self-awareness
• Where you are now
• Where you want to go
• What’s the best way to communicate?
• Understand your preferences
• Treat people how they want to be treated
• Don’t be yourself always
• Pay attention to what works and what doesn’t
• Listen intently to what the person is saying 
• Take a second to think of a better response
• The benefits of selling remotely 
• You can look smart by only being prepared 
• Prepare a checklist 
• New skills in presenting your products
• Opening a collaborative document
• Pre-recorded video

[16:49- 28:00] Tell Their Story Better 

• Powerful communication tools and how to leverage them
• Calendly
• Vidyard
• Highspot
• Gong
• The secrets to build trust with clients 
• Don’t sell unless the client wants it
• Tell the client what’s next
• Keys for a great sales presentation
• Tell their story, not yours

[28:01 - 40:03] Think About the Client’s Interests 

• Questions to ask in a sales call
• Discovery
• Impact
• Decision-making
• Budget
• How you ask your client matters 
• Business impact
• Return on investment
• The difference between good and bad salespersons
• Business vs client interests 
• Communicate personal and professional growth 
• Goal-setting
• Communication
• Sales
• leadership  
• Passion project on air
• Rediscover the kid in you 
• Enjoy life as an adult 

[40:04 - 45:21] Listening Comes First 

• The most impactful conversation of your life? 
• Conversation with their local pastor 
• One communication skill you wish you had more of in

Are you thinking about the career path you want to take but still cannot figure it out? Do you want to switch careers? Are you wondering why your company keeps on losing employees? Whether you are an employee who wants to start all over again or an employer who wants to retain people, this episode is for you. Tammy Gooler Loeb joins us today to talk about coaching, switching careers, and facilitating better communication with people. Tammy is an executive and career coach, speaker, facilitator, and the voice behind the Work from the Inside Out Podcast. 

Volumes up! Dive into this episode and learn from Tammy how we can have better communication by asking power questions and listening better!

In this Episode:

[00:01 - 04:36] Opening Segment

• Boost your EQ by 10% and sales by 20%
• Link below 
• I introduce and welcome Tammy Gooler Loeb
• Executive and career coach
• Podcast host
• Speaker 
• Facilitator

[04:37 - 14:07] What Coaching Really Is 

• Tammy shares her humble beginnings as a career coach
• Started in the community mental health space
• Always interested in helping others figure out their life plans
• She breaks down what coaching is and what it is not
• A facilitator and partner, not an instructor or consultant
• Facilitates growth
• Asks power questions
• Helps people craft plans and goals
• Challenges people to reach their goals 
• She walks us through the process of determining a career or life path 
• What have you done so far?
• What do you like?
• What are your values? 
• How are those values honored or stepped on? 
• What lights you up? 

[14:08 - 25:53] The Reality of Switching Careers

• Tammy talks about the 2 ways to switch careers
• Apply your current skills to another industry
• Learn a new skillset
• She tells us a story about an individual who switched careers
• From software engineering to affordable housing
• Started volunteer work
• Developed relationships with the community
• Build his knowledge base on affordable housing
• Worked on his comfort level
• Tammy drops doable tips for leaders and entrepreneurs to retain staff
• Check with people regularly 
• Follow up with their ideas 
• Study great leaders and other role models 

[25:54 - 33:52] Better Communication 

•  Tammy mentions some role models you can emulate
• Warren Bennis
• Peter Drucker
• Bill Gates
• Ask power questions better 
• Open-ended
• Not answered with a yes or no or a single word
• Usually a “what,” “how,” and “why”
• Self-reflective
• Listen better
• Ask a great question then just be quiet 
• Put yourself in the other person’s shoes 

[33:53 - 42:21] Preparation Before Switching 

• The most impactful...

An effective marketing proposal involves learning what keeps the customers up on a Sunday night and what keeps them going on a Monday morning. In this episode, we will learn how we can land clients not only by presenting such a proposal, but also by knowing them on a deeper level with Priscilla McKinney. Priscilla is the Chief Executive Officer and the Momma Bird of Little Bird Marketing, a creative team that offers high-quality content marketing solutions and insights to their clients. She also describes herself as a “slightly annoying truth-teller powered by [her] husband's homemade bread.”

Tune in! Get right into the episode and learn from Priscilla how to land your next client with her marketing tips!

In this Episode:

[00:01 - 05:29] Opening Segment

• I introduce and welcome Priscilla McKinney 
• Sense of urgency in interacting with people 

[05:30 - 15:14] Biases Are Okay 

• How to know people in 20 minutes
• It’s not about being authentic
• Being authentic is not being yourself 
• The Platinum Rule
• Priscilla doesn’t mind people having biases
• Biases are inherent
• It’s about how we deal with our biases   
• How to tell the “hard truths” in marketing
• Don’t be afraid to tell the truth no matter how uncomfortable it is
• Work with clients on how to move forward 
• Mind the language you used 

[15:15 - 27:14] Help Others and Ask for Help 

• Connect with customers better 
• Ask the right questions 
• Learn the customer’s pain points 
• Analyze how to add value 
• Know “persona work” from Priscilla 
• “What is keeping them up on a Sunday night?”
• “What is getting them going on a Monday morning?”
• Mix vulnerability and empathy
• What’s this communication challenge Priscilla encountered?
• Lost 35% of their town due to a series of tornadoes 
• Her creative studio burned down
• Helping and getting help are both valuable experiences 
• There’s no shame in asking for help 
• Be honest with how you can help others 
• Tell the truth about what you need help with 

[27:15 - 34:15] Create Enough Margins in Life

• The most impactful conversation of your life? 
• Conversation with the father of her brother-in-law
• One communication skill you wish you had more of in the past? 
• Not speaking over people
• Who is the best communicator you know? 
• Her friend, Doug Hutchinson  

[34:16 - 36:32] Closing Segment

• How to find Priscilla
• Links below 
• Final Words

Tweetable Quotes:

“At the end of the day, marketing is here to drive business impact, whether that’s an impact socially, culturally, or financially. Whatever it is, get in touch with what impact it is you’re trying to make...” - Priscilla McKinney

“We’re all people who can help and we’re all people who can get helped.” - Priscilla McKinney

Resources Mentioned: 

• Book:

“Everything you do will come from you.” This is the belief of Lee Tunney-Ware, an experienced trainer, business coach, author, entrepreneur, transformational speaker, psychotherapist, stress management, counselor, and hypnotherapist. Lee boasts a track record for successful business management, growth, and problem-solving along with sales and marketing expertise driven by a passion for personal development. He is also an internationally published author and an effective motivational speaker with a proven ability to move audiences and inspire change.

I’m so excited to dive into Lee’s wealth of wisdom and knowledge as we talk about unlocking the true purpose of your communication and the secrets behind true collaboration. 

In this Episode:

[00:01 - 08:24] Opening Segment

• I introduce and welcome Lee Tunney-Ware
• Executive coach
• Counselor and hypnotherapist 
• Motivational speaker 
• The importance of where we communicate from 
• Communicating to vs from 
• Communicating from the heart, mind, spirit, and biology 
• How to know 
• The X-box example 
• How you respond 
• What communication is for
• What part are you speaking from and to 
• The time frame you use 
• Present, past, or future 
• What place are you speaking from 
• Speaking to and from the heart 
• Releasing all judgment 

[08:25 - 23:19] The Purpose of Your Communication; Our Mindset

• How to align the four parts of communication 
• Communication is external 
• You can not think for another person 
• Syncing your body and mind 
• Where disagreements come from 
• Expectations not being met 
• Aligned Internally and externally
• How certain words and feeling match with different aspects of a person
• The truth behind meditation 
• Meditation is not medication 
• Speaking in complete respect one person to another 
• Aligned by understanding the intent and purpose of the conversation 
• Going about changing the mindset behind your communication 
• Taking away all judgment 
• Communication as a means of safety and community 
• The way to pure communication 
• Showing up free of expectations
• Mindset vs. setting your mind 
• What people fear and what people want 
• Pure collaboration 
• How your decisions impact your communication 
• Changing the future through your words 
• The impact of our words on others 

[23:20 - 39:55] The Subconscious Mind Doesn’t Exist; Communication Freedom

• Lee’s thoughts around the subconscious mind 
• Questioning core societal beliefs 
• The Menu of Life analogy 
• The subconscious mind does not exist 
• 95% of you is supposedly in the...

Our guest for today is Vanessa Vallely, Founder and Managing Director of WeAreTheCity.com, a non-profit organization providing resources and job opportunities for women across the United Kingdom and India. Vanessa throughout her career has advocated for equal opportunities for women in the workplace and provides resources for women to progress in their careers. Her advocacies and mission were recognized in 2018, receiving The Most Excellent Order of the British Empire. 

Gear up! Get right into the episode and learn from Vanessa how women can leave a lasting legacy in the world!

In this Episode:

[00:01 - 09:04] Opening Segment

• I introduce and welcome Vanessa Vallely 
• Keynote speaker
• Gender equality advocate 
• Consultant for government and corporate organizations
• Vanessa gives background on her story 
• Influence from her mother working 4 jobs 
• Working at the tech industry 
• Relationships with people are crucial

[09:05 - 21:51] Communicating Diversity and Inclusion

• Vanessa walks us through the beginnings of We Are The City
• Advocates equal opportunities for women
• Helps companies retain top female staff
• Trains women to advance in their careers
• Overcoming judgments from having a unique accent
• Taking elocution lessons 
• Listening to Queen Elizabeth II’s speech
• Being proud of who she is
• Participating in Toastmasters
• Vanessa talks about the services offered by We Are The City
• Opening opportunities for women
• Training women to be in the leadership room
• Fostering diversity and gender inclusion in the workplace

[21:52 - 32:50] Leaving a Lasting Legacy

• Unique communication challenges that women face
• Jobs that are too prescriptive
• Presentation of job opportunities for women
• Language being used for women 
• Launching her organization in another country
• Motivations for expanding in India
• Adjustments based on the Indian context
• A unique opportunity to forward their mission 
• Vanessa shares this amazing story about her book
• Included in the “40 things to do before I was 40”
• Leaving a lasting legacy for women empowerment
• Stay focused on your goal

[32:51 - 44:37] Setting Expectations with the Family

• The most impactful conversation of your life? 
• Conversation with her English teacher and mentor 
• Pay attention to your LinkedIn profile 
• One communication skill you wish you had more of in the past? 
• Learning how to stop her mouth and engage her brain
• Listening 
• How to balance work and family
• “No talk about work” during family time
• Give time for your kids 
• Set expectations
• Who is the best communicator you know? 
• Her mother

[44:38 - 46:56] Closing Segment

• How to find Vanessa
• Links...

Brendan McCauley is the Founder of Growing Entrepreneur, helping coaches to grow and automate their business to allow them to focus on what they want to do in their lives. As a millennial, Brendan combines his love for technology and training to create an exciting mix of new-age digital and old school face-to-face styles of leadership and training. He is also the author of “13 Principles To Achieve Greatness,” a free personal development book that shares his secrets to living the life he had dreamed of. Brendan is the voice of the Growing Entrepreneur podcast where he interviews top entrepreneurs and applies the lessons he learned from them in his own training. 

Don’t wait! Get right into the episode and learn from Brendan how you can automate your business!

In this Episode:

[00:01 - 04:31] Opening Segment

• I introduce and welcome Brendan McCauley
• Entrepreneur
• Author
• Podcast Host
• Brendan gives background on his story 
• Coaching
• Network marketing 
• Entrepreneurship
• Leaving the 9-to-5 cycle

[04:32 - 14:16] Resourcefulness, Not Resources

• Brendan walks us through his process of building relationships
• Spotting the most resourceful influencers
• It’s not about those with the most resources
• Motivating another person to “flip the switch”
• Build trust
• Show you really know what you’re doing 
• Establish systems and processes
• Find your natural gifts 

[14:17 - 27:58] Automation: A “No Communication” Approach

• How to manage conversations more effectively
• Find the most suitable project management tool for you
• Establish standard operating procedures
• How to develop demand from your clients
• Find what you’re really good at
• Don’t look at the money right away
• Explore the value-added you can offer

[27:59 - 33:49] Bridge-Building  

• Brendan talks about his podcast
• A valuable networking tool
• “Content is king”
• A conduit between what people are now and what they want to be in the future
• The topics he wants to talk about
• E-learning space
• Entrepreneurship
• Businesses scaling

[33:50 - 41:50] Closing Segment

• The most impactful conversation of your life? 
• Conversation with a life coach
• Helped in his transition to what he is now
• One communication skill you wish you had more of in the past? 
• Selling himself
• Pitching his services
• Who is the best communicator you know? 
• Ron Malhotra
• How to find Brendan 
• Links below 
• Final Words

Tweetable Quotes:

"You can be most effective when you’re really living in the gift of what you’re really good at.” - Brendan McCauley

Work with [people] to make a system that works for you.” - Brendan McCauley

“From a networking perspective, the people you can meet simply by the fact you have a podcast, it grows exponentially.” - Brendan...

Caleb Guilliams is the New Face of Finance. After Caleb traveled across the country for over two years learning from top financial experts, he discovered proven strategies and principles that can empower anyone to create and protect real wealth. He is now the CEO of Better Wealth, a company providing people with the best in-depth financial planning resource to help set people up for a better future. On top of that, he is an author, podcaster, speaker, and coach with a mission for helping people reach their highest potential. 

Don’t wait! Get right into the episode and learn how Caleb uses the power of empathy to build better wealth.

In this Episode:

[00:01 - 04:21] Opening Segment

• I introduce and welcome Caleb Guilliams
• CEO at 24 
• Financial planning and freedom 
• Host of the Better Wealth Podcast
• Caleb gives background on his story 
• Family life
• Fascination with money 
• Worked in investments at 18 
• Took over the department 
• Journey of learning from other people 

[04:22 - 14:22] Out Communicating by Understanding the Why 

• Caleb shares how he communicated with people despite his young looks
• Dynamic and getting people’s attention 
• Most people don’t understand their “why“
• Making people feel understood and taken care of 
• How Caleb built his communication style 
• Knowing your weaknesses 
• Uncovering someone’s why 
• Getting to the ‘why’ 
• Starting with if money wasn’t an issue, what would you do 
• ROR - Return on Result 
• Time, money, and expertise in places that matter 
• “I want to understand your definition of financial freedom” 
• Deploying empathy across the board
• Drawing the golden circle 
• Why this matters 
• Clear defined ROR statement 
• Overcoming deeper root fears 
• Fear of poverty and failure 
• Dealing with the fear by asking ‘why’
• Terrified of having regrets in life 
• Deep desire to do something bigger 
• Life is short 

[14:23 - 20:50] Communicating with a Team Approach

• Finding the right people for the job 
• Age has become an advantage 
• Checking the heart of the incentive 
• Focussed on impact and ROR 
• Attracting people who care 
• The team approach 
• Independent model
• Developing the feeling of teamwork 
• Daily huddles 
• Monthly meetings to define objectives 
• Team activities

[20:51 - 35:01] A Framework to Build Better Wealth

• Caleb talks about his journey around the country 
• Most people are sheeple 
• Taking an audit of your life 
• Mission of helping people reach their potential
• No direct...

On This Episode:

• Greg shares how we can address the biases we subconsciously bring to our conversations.
• Discover how to break down your subconscious bias.
• Learn how diversity can lead to increased business performance.
• Greg shows the two main categories of bias we should keep our eye on.

Key Takeaways:

1. Implicit bias comes from our experiences, cultural instructions, and even evolutionary history.
2. Our experience does not always reflect reality.
3. Every human being is affected by unconscious bias – it’s far easier to see it in others than in ourselves.

Strategic planning, preparation, and communication are key components to having a sustainable and successful multigenerational family-owned business. We will talk about all these components with Ann Dugan in this episode. Ann is a 4th-generation member of a large building and supply business in the Southeast of Georgia who also serves as consultant and advisor for other family-owned businesses. She founded the Institute for Entrepreneurial Excellence at the University of Pittsburgh. 

Let’s dive right into Ann’s incredible story and learn the keys to communication that drives successful and sustainable family-owned businesses! 

In this Episode:

[00:01 - 08:08] Opening Segment

• I introduce and welcome Ann Dugan
• A 4th-generation member of a family large building and supply business 
• The business originated from her mother’s side of the family
• Ann shares advice to address generational shifts in family businesses
• Good communication is key
• Preparation can make a lot of difference
• The previous generation lacked the necessary preparation
• The current generations have been more open to each other

[08:09 - 21:33] Communication within Family Businesses

• Taking emotions out of succession in family businesses
• Draw a framework to prepare the children
• Choose carefully the children’s career path
• Ensure that the children’s strengths and career path align 
• Solving the unique communication challenges in family businesses
• Introduction to the business information
• No entitlement
• Membership in rotary and entrepreneurial clubs
• Introduction to the financials of the business
• An advisory board of directors

[21:34 - 33:15] Sustainability and Success of Family Businesses

• Keeping family members accountable and responsible
• Annual evaluations
• Job descriptions
• Constant communication
• No emotions
• Separating business and family
• Relationship building
• Governance systems
• Employment policies
• Transparency
• Overcoming adversity in the leadership of family businesses
• Strategic planning
• Innovation
• Non-family perspectives

[33:16  - 40:24] Closing Segment

• The most impactful conversation of your life? 
• Ann talks about the people who emphasized the importance of listening 
• Don’t respond right away
• Ask questions
• Solutions can arise if not hurried 
• One communication skill you wish you had more of in the past? 
• Trust, but verify
• The best communicator that you know? 
• Family, TED Talk speakers, Ronald Reagan, Indra Nooyi
• Great leaders
• Empathy, emotion, sincerity, good listening skills
• How to find Ann 
• Links below 
• Final Words

Tweetable Quotes:

"If your family owns a business, regardless of your role in that business, it permeates